# Gigwell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gigwell the right Event Booking solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162663/Gigwell/reviews --- Gigwell 4.5 (98) [View alternatives](https://www.capterra.com/p/162663/Gigwell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Gigwell Ease of use 4.2 Customer Service 4.8 ## Pros and Cons in Reviews SM Scott M OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Gig-well changed my whole workflow - and it makes it easier on my clients as well as DropBox Sign handles all of the electronic signatures and if redlining needs to happen the buyer can download the PDF and do the needed work up and gig-well then allows you to upload the completed contract when all is ready. “ January 14, 2023 LS Liz S BookkeeperMusic, 2 - 10 employeesUsed the software for: 6-12 months. “There are often times that I have issues creating or tweaking an invoice.“ April 23, 2024 AR Allen R Talent Agent and ManagerMusic, 2 - 10 employeesUsed the software for: 6-12 months. “Having everything in one platform is extremely valuable including all invoicing/payments“ April 19, 2024 TG Thea G Booking AgentEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “The search box, when trying to find a client or booking, lags and is not reliable because the client will not show up if the spelling or capitalization is a little off. “ December 22, 2022 JS Joe S Partner/Senior AgentMusic, 2 - 10 employeesUsed the software for: More than 2 years. “The flow of contract creation, editing, and sending is very intuitive. If the deal is straightforward I could have a contract put through in 2-3 minutes. “ January 5, 2023 BB Brittany B NYC Regional DirectorEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, its a good product for organizing contracts and invoices together, but there are definitely some software redundancies that cause a lot of extra clicking and not the most efficient use of time.“ December 22, 2022 MB Madison B CEOMusic, 2 - 10 employeesUsed the software for: More than 2 years. “I like that it was built for businesses like ours, and for the most part, is comprehensive in terms of functionality for us to execute and organize our work between clients and talent.“ December 23, 2022 TM Ty M OwnerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “It's very cumbersome for my role as a talent buyer booking 15-30 local shows a week for 20+ venues and 50 artists.“ January 9, 2023 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Penni M. Owner Agent Entertainment Used the software for: 2+ years ### "Gigwell is easy to use" January 5, 2023 5.0 Pros Gigwell is easy to use for me to create and track contracts. Another perk is having Gigwell feed into a shared google calendar to my clients can see tentative and confirmed dates. Cons Improvement is needed in updating contact information. For example, if you change or add an address for a contact, it sometimes takes refreshing the page numerous times to have the address come up for the contract. Review Source Response from Gigwell April 10, 2023 Hey Penni, thank you for your feedback. We just wanted to clarify that we don't automatically update the contact information for existing bookings after you make changes. However, we do provide an "Update Booking" button in the Buyer tab, which will update the contact information for each booking. If you'd like to learn more about this feature, please don't hesitate to contact us at support@gigwell.com. We're always here to help! SM Scott M. Owner Entertainment Used the software for: 2+ years ### "Stop doing all of this work in excel and word and get on a platform - time is money crew! " January 14, 2023 5.0 Gigwell has saved me a lot of time through getting bookings confirmed faster, allowing payments to be done in a more professional way. The settlements with the artists fits their needs and advancing artists is a breeze through all of gigwell's templates that come standard with the platform. If any issues arise you get someone from their core team right on chat with you to tackle that problem with you and it gets done. I have worked with other platforms like gig-well and by far they take the cake. Pros I used to work contracts via word so structuring every deal and making all of the modifications manually which would take a lot of time. Gig-well changed my whole workflow - and it makes it easier on my clients as well as DropBox Sign handles all of the electronic signatures and if redlining needs to happen the buyer can download the PDF and do the needed work up and gig-well then allows you to upload the completed contract when all is ready. Cons Advancing for artists can not be done through an iPad if modifications need to be made - only on a computer. Everything else is legit. Review Source Response from Gigwell April 10, 2023 Thanks for the feedback, Scott! You can modify advancing details on any device! Please send me a note to support@gigwell.com and we'll take a look. Cheers! TM Ty M. Owner Events Services Used the software for: 6-12 months ### "Gigwell for Talent Buyers" January 9, 2023 3.0 Overall the support has been great. There are many features that seem simple that the product can't do, but more specifically for my business. It's an extremely nice software for booking agencies looking to book a handful of artists, as the focus is artist rich as opposed to venue rich. Pros Gigwell is definitely feature rich, and well thought out for Booking Agents Cons It's very cumbersome for my role as a talent buyer booking 15-30 local shows a week for 20+ venues and 50 artists. Reason for choosing Gigwell I chose Gigwell because it demoed well. My list of prepared questions were answered, but a couple of them were answered incorrectly leaving me frustrated during and after deployment. But, due to the absence of products for what we do, Gigwell would still be my most recommended solution. Review Source Response from Gigwell April 10, 2023 Thanks for the honest feedback, Ty! Feel free to reach out to us via email at support@gigwell.com to discuss your workflow. We would be happy to assist you in optimizing and streamlining your workflow further. Many talent buyers use Gigwell for their venues, so we're happy to share best practices with you. Cheers! LF Leah F. Booking / Logistics Coordinator Music Used the software for: 1-2 years ### "Its good but could be better" January 5, 2023 4.0 Overall, Gigwell is great but could use some extra features to eliminate unnecessary steps. Pros I like that you can enter bookings, invoices, and advancing details all in one program. Cons I don't like that you can't give levels of access to artists teams. Only certain people should be able to see the financials. Please add this feature where you can allow someone to have all access, and then access that only allows you to see the date, deal terms, and promoter contacts. Also, the ticket count program could use an upgrade. You can't delete tours only rename them. Also, when you click on the tour you can't see which dates are under that that specific one. If there was a feature that allowed a show to populate from GW to the ticket count program that would eliminate the extra steps of having to open a separate program and enter the same show. Review Source Response from Gigwell April 10, 2023 Hey Leah, thank you for your feedback. We offer five different levels of access for artist teams. Two of these roles, Artist Owner and Artist Manager, provide full access to the deal terms, expenses, logistics, contacts, and more. Additionally, we have an effortless way to generate a report for ticket counts in Productivity Suite (Book) and then import it to Ticket Counts Pro (Track). If you have any further questions or concerns, please don't hesitate to contact us at support@gigwell.com. We'd be happy to review both of these items with you. Thanks! JE Janice E. Weddings & Special Events Manager Events Services Used the software for: 1-2 years ### "Great but needs more improvement!" January 9, 2023 4.0 I love being able to put details in there and customize how everyone in the team can view and access it. It does however is expensive, and our clients always complain of hidden charges when they pay using the platform. There are also non-customizable features that I think should be, especially event services and management differ for every company Pros The software has all the details we, and the artists need to refer to in terms of venue, rates, timing, etc. Cons It's not user friendly for someone who is just starting. It took me 6 months and more to get accustomed to it Switched from [Tripleseat](https://www.capterra.com/p/118047/Tripleseat/) Tripleseat was for the most part catered for restaurants so a lot of the things there were for tables and reservations. We catered to DJs therefore needed something to support that. Review Source Response from Gigwell April 10, 2023 Thank you, Janice, for sharing your feedback. Like with any software, there may be a learning curve involved, and our booking software is no exception. Generally, it takes about 3-5 bookings to become accustomed to the software's features and functionality. We also offer personalized training for new users, as well as biweekly webinars to help users get up to speed quickly. Additionally, we can simplify the feature set for smaller agencies that don't need all of the functionality. ZH Zach H. owner / agent Music Used the software for: 6-12 months ### "Good for basic features, disappointing for anything else " January 5, 2023 2.0 It's good for a very basic contract experience however other than entering a contract I've outsourced all other features. It's too difficult to use the other features, etc. I wish that it could do a bit more. Pros Entering a basic contract is simple and it's pretty easy to navigate around the software. Cons It's hard to use for any other features. The software also doesn't do currency conversions easily, which is a big problem for my business. Accounting features are too difficult to use. I basically just use it to enter a simple contract that I download and send manually, nothing else. For this it's great however would be great if it could do a few more things. Alternatives considered [Prism](https://www.capterra.com/p/176434/Prism/) Reason for choosing Gigwell A friend of mine who I trust uses the software and was able to get me a decent review before buying it. Review Source Response from Gigwell April 10, 2023 Hey Zach, we appreciate your honest feedback. Just to let you know, our system can handle currency conversions. As for the accounting features, there may be a bit of a learning curve involved, but if you ensure that all payments are recorded for each booking, the reports should be straightforward and precise. If you're interested, please get in touch with us at support@gigwell.com, and we can help you optimize your workflow and discuss both items further. JS Jon S. Agent Entertainment Used the software for: 1-2 years ### "Jon Sax" December 22, 2022 4.0 It has been an improvement from Overture, although there are definitely areas for improvement. Pros I like that I can filter all of my events to quickly gauge which promoters have paid and which ones haven't. Cons The querying ability to look back on previous events is very challenging. This could definitely be improved. I want to be able to quickly query past events by artist, city, venue, promoter. Review Source Response from Gigwell April 10, 2023 Jon, thanks for the feedback! We offer a straightforward way of retrieving data by utilizing the reports filters. You can effortlessly search for events based on any criteria such as event location, artist, promoter, and more. Our filter-builder mechanism enables you to construct more complex queries. Please contact us at support@gigwell.com to arrange a call and explore reports. AR Allen R. Talent Agent and Manager Music Used the software for: 6-12 months ### "Gigwell Review for Talent Agency" April 19, 2024 5.0 Gigwell costumer service is top notch. I have zero complaints, the staff are always extremely helpful and quick to respond. Pros Having everything in one platform is extremely valuable including all invoicing/payments Cons I wish they had the ticket count feature included in this platform Switched from [Booking Pro](https://www.capterra.com/p/204312/Booking-Agency-Software/) It did not have enough features and you could not invoice or record payments Review Source Response from Gigwell May 1, 2024 Thanks for the comments, Allen. Please reach out to discuss Ticket Counts options. We are happy to work with you :) SV Stuart V. Head of Marshall Live Agency Music Used the software for: 2+ years ### "Just Perfect!" January 9, 2023 5.0 From start to finish the team have been incredible to work with, perfect product with the perfect team (big mention to Bradley!) Pros \- Ease of use- Intuitive- Does exactly what you need it to do Cons \- Nothing, any features we ever need, a quick message to support and they help us work out a way to do it Reason for choosing Gigwell Overture is too complicated, to do simple tasks you have to do far too many steps to get there Review Source Gina M. Artist Manager Entertainment Used the software for: 2+ years ### "If you're an agent or manager you need this." January 6, 2023 5.0 There are so many benefits to this software. It asks all the right questions and allows our artists to know all of the facts about their shows. Pros I really love how the software integrates with Google Calendar and Google docs. Saves so much work. Cons Some things are really difficult to configure and I am constantly calling on support to do things that are complicated. And sometimes Gigwell can't do it. There are some features I don't use because I can't figure out how they work. Review Source Response from Gigwell April 10, 2023 Thanks for the honest feedback, Gina. Please send us a message to support@gigwell.com to review your workflow and share best practices. We can also simplify your features if you are not using them all. Thanks TG Thea G. Booking Agent Entertainment Used the software for: 1-2 years ### "Daily Gigwell user" December 22, 2022 5.0 Great! Pros All of the features are important and useful. Cons There are a few things that need improvement.1. The search box, when trying to find a client or booking, lags and is not reliable because the client will not show up if the spelling or capitalization is a little off. Even if it's spelled correctly, it may not find it. I'll have to put the name in the search bar multiple times before it finally comes up. I would love to see the search feature improved so that it's faster.2. This is very important. In the schedule area, the date is always a day off. If I forget to fix it, it can cause a lot of confusion. 3. My clients have complained that paying the invoice online is confusing and they often miss the last step. Review Source Response from Gigwell April 10, 2023 Thanks for the honest feedback, Thea. If you are searching for specific information such as a location, address, contact details or booking, please make sure to utilize the filters. We have addressed the issue with the schedule tab, which was related to time zones and daylight savings time changes. However, we are interested in learning more about any issues that payers may be experiencing during the payment process. Please feel free to contact us at support@gigwell.com so that we can investigate and resolve these matters. BB Brittany B. NYC Regional Director Entertainment Used the software for: 2+ years ### "Decent product for booking management" December 22, 2022 4.0 Overall, its a good product for organizing contracts and invoices together, but there are definitely some software redundancies that cause a lot of extra clicking and not the most efficient use of time. Pros I like that it keeps the information for each booking organized and on file for future reference. Cons I don't think it is very user friendly or intuitive, and there are many times where we are reentering data which is redundant. I wish it was more customizable. Review Source Response from Gigwell April 10, 2023 Thank you for sharing your feedback with us, Brittany. We appreciate your input and would like to work towards making the user experience better for you. Regarding redundant data entry, we are continuously improving our platform to streamline the process and eliminate any redundant steps so please reach out to support@gigwell.com so we can investigate this further. Cheers! KS Kara S. Agent Performing Arts Used the software for: 1-2 years ### "Great Software for Booking Agency" December 22, 2022 5.0 Great! The support staff is amazing. I have been able to learn the software quite quickly because of them. Pros The ease of creating and sending a contract. A client can sign a contract within just a few minutes. Cons Adding venue contacts seems to be a bit challenging. It might almost be nice if it pulled venues directly from Google maps. Review Source Response from Gigwell April 10, 2023 Hi Kara, thanks for the comment. We do have an integration with Google Places that allows us to automatically pull venue names and addresses from Google. If you are not seeing the Google Places entries, please contact our support team at support@gigwell.com. We will ensure that the feature is working correctly on your account and assist you in any way we can. NP Nicole P. Managing Director Entertainment Used the software for: 1-2 years ### "Gigwell - Great Tool for Booking " January 5, 2023 4.0 Pros Customer Service is top notch! Most features and functionality intuitive and easy to use and customize. Cons Applying expenses for an overall tour to several dates individually is a bit tedious, in general multiple tour dates or multiple artists booked at a show could be more functional . Software would be total package with database management for marketing mostly. Review Source Response from Gigwell April 10, 2023 Hey Nicole, thanks for sharing your feedback with us. If you have bookings with similar expenses, you can simply clone them, which will save you a lot of time. Also, if you're interested in discussing multi-date, multi-artist bookings, please feel free to contact us at support@gigwell.com. We'd love to hear from you! TA Tomas A. Agent/Manager Music Used the software for: 2+ years ### "Making bookings easier" January 14, 2023 5.0 Been there from quite early. \[SENSITIVE CONTENT\] and customer service are top notch helping troubleshoot if any issues. Pros Simple to use, great customer service. Very well thought-out layout and details. Cons More than 1 admin/user included would be nice for smaller companies. Start paying for more users if there are 3 or more. Review Source DM David M. Agent Music Used the software for: 2+ years ### "Gigwell took all the hassle out" January 6, 2023 5.0 Pros It streamlines whats normally a clunky process, also customer supports incredible, the team are so good, and that makes a different Cons It's a little pricey and the internal messageing systems a little clunky Reason for choosing Gigwell Proper ease of use and integrated systems Review Source LS Liz S. Bookkeeper Music Used the software for: 6-12 months ### "Customer Service is Great!!!" April 23, 2024 5.0 Pros The customer service is hands down the best I have ever received with any software! They are available and accommodating to always help us with out needs. Cons I feel as if some of the functions pertaining to invoicing are a bit finicky. There are often times that I have issues creating or tweaking an invoice. Review Source CD Christavus D. Personal Artist Manager Music Used the software for: 6-12 months ### "Get it you will like it" July 2, 2023 5.0 I have to use the program more,but when I am in it, it is easy to use. Pros It's really easy to use and the customer service is excellent Cons I can't say there is anything about Gigwell we don't like. Review Source Marc W. CEO Used the software for: Less than 6 months ### "We are delighted!" April 24, 2018 5.0 Would be difficult to run this business without Gigwell Pros I came from an agency where we used our own (VERY EXPENSIVE!) proprietary software. When I researched several other solutions from around the world and even went through the demos....I decided on Gigwell. I haven't been disappointed. It's been a complete delight from signup to implementation to support....the Gigwell team has been stellar. I can't say enough good things about them and I recommend them to everyone who may have a need for this kind of software. Cons There were a couple of features that we would have liked to see in the software, but before we could mention it....Gigwell had already added those features. It's like they could read our minds. Review Source JH Jessie H. Booking Agent Used the software for: 2+ years ### "So happy with this service can't imagine life without it" December 5, 2017 5.0 Streamline booking process, better organization, better workflow. Pros Gigwell had made my life so much easier. They simplified the booking process, made it easy to accept payments, keep track of bookings, organize logistics, and send contracts. The customer support from gigwell is amazing and always available to help. Their whole team is helpful if you get stuck on something and really great with helping you learn the software when your still learning. Always recommend this product to my peers :) Review Source KF Kaye F. Talent Agent Entertainment Used the software for: Less than 6 months ### "The solution to all my booking programme problems!" December 1, 2022 5.0 It is the answer to my numerous requirements in a all in one booking system. It is automating my processes and helping me keep clear comprehensive records Pros The event dashboard, calendar and payments sections are revolutionising my workload! So easy to be across all bookings EVERY day. Customer support is exceptional Cons I am still training myself of all the many features so it does require effort to learn the procedures and input your data but I think it is worth it Review Source VR Verified Reviewer Founder Used the software for: Less than 6 months ### "So far, so good! I am still relatively new but am enjoying the program so far. " December 6, 2017 5.0 Pros I like that it is linked with many websites and can pull an artist from a Facebook page or a venue contact from google. It makes things quicker and easier. I love that the booking form can be posted online and then the information that is filled in automatically is used to populate a contract. I also think the customer service is probably the best I have had for any program! Cons The one thing I am not a huge fan of is how 'strict' the inputting of certain information is and that I need customer service to reformat some templates in order to display information in a slightly different way. Maybe a little more flexibility on certain scheduling/multiple dates type information. Review Source JF Jack F. Executive Vice President Entertainment Used the software for: Less than 6 months ### "On our way!" November 19, 2019 5.0 Once everyone is on the same page it will help a great deal with contracting and collecting! Pros If you are tech-minded, this software is VERY intuitive once you've been trained. I like the speed of things. Cons The older agents in my company are having a bit of a difficult time learning. Though the software is built for our industry, our company has always done things differently. Reason for choosing Gigwell Better customization and stateside support Review Source JP Jacque P. Band Manager Entertainment Used the software for: Less than 6 months ### "Great Overall Booking Solution" November 20, 2018 4.0 It has automated many of our functions. Not quite perfect, but definitely great to have. Pros Love the fact that the entire process is all online. This greatly assists with getting contracts signed, returned & invoices paid on a timely basis. Cons It needs to include a CRM system as well. This way all communication can be tracked from beginning of the sales process (lead emails, etc.) through event management (vendor/client communication) the end (feedback, referrals). It also doesn't allow you to send info to all the parties involved (artist, sound, lighting, staging, venue, client (planner, accounting), etc.) Each person needs different info and we should be able to send that with a stroke of a key without having to reformat every time. Review Source AH Annabel H. Accounts Entertainment Used the software for: Less than 6 months ### "Accountant review " June 17, 2019 4.0 Gigwell is going well so far, just needs a few things fixed from accounts end - e.g settlement reports for artists - displaying the fee when hovering over the gig would be really helpful also Pros The look of the interface, the functions when putting deductions in for artists. Recording payments so it can go straight in to be settled for that artist. Cons Invoicing, as we send a lot of invoices, it does not work as well as an accounting system e.g xero. Review Source Similar Products Featured ## Related categories [Event Booking](https://www.capterra.com/event-booking-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.