# Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Leap the right Roofing solution for you? Explore 385 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162690/JobProgress/reviews --- Leap 4.3 (385) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 10th, 2026 # Reviews of Leap Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews PH Paige H General Office ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “By combining sales pro and leap crm, we are able to create estimates for clients, keep track of all client info (securely!), make note of sales in order to aid employee paychecks, process payments, and so much more!“ October 27, 2025 LH Lyla H AdministratorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “The CRM is extremely hard to use and trying to make a document fillable on there takes a masters degree in coding.“ November 17, 2025 AH Anthony H Owner CEOConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Be able to track and manage 100’s of customers at once and seamlessly get a snapshot of company health is invaluable“ May 8, 2025 AH Anthony H Owner CEOConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “To sum it up, without Leap, and the integrations offered through the software, our business would be 75% less efficient.“ May 8, 2025 LH Lyla H AdministratorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “I guess the workflow manager was a nice feature.“ November 17, 2025 JW Jennifer W ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “Also, the fact that we did purchase this crm for the QuickBooks sync option but are unable to use it due to the fact that we are a parent company with another company - 2 states 2 companies“ December 12, 2024 BC Bob C Co-Founder VP SalesConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Having pricing, proposals and contracts in one place is super helpful.“ September 12, 2024 DM DAWN M OWNER OPERATORConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Felt very 'salesy' - full of promises and salesmen but did not produce what was promised.“ December 30, 2025 ## Showing most helpful reviews Showing 1-25 of 385 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use akinlotan S. supervisor Construction Used the software for: 6-12 months ### "Very Dynamic and Highly Optimized " May 5, 2021 5.0 We use this software to manage our project in real time. it has a multi user interface which helps all the team members involve in a project to contribute their actions positively and also it helps to track the progress of any project at anytime. Pros JOBPROGRESS has really helped with their mobile app features which makes it easier for all of our staff to be able to access and gives update on a project at any place and time with real time information been around all the stakeholders involved. Cons The software is great as it is. there is no complain as of now and their customer service are readily available when there is one. Review Source EL Emily L. Marketing Director Construction Used the software for: 1-2 years ### "LEAP is great, and so are their reps! " September 24, 2024 5.0 Pros Their app and their new report building feature. Cons How reporting pulls the data, I have to often create my own to get more accurate reporting. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap My sales reps liked your app, I liked BuilderPrime better Review Source Response from Leap October 1, 2024 Hi Emily! Thank you so much for leaving us such a great review. Our app is definitely one of our standout features and we're happy to hear you're using Data Builder. We are actively working on improvements to the Data Builder tool, so any feedback you'd love to give us is welcome. - The Leap Team CC Chris C. VP of Sales Construction Used the software for: 2+ years ### "“From Essential Tool to Overpriced Disaster – Avoid This Product”" November 20, 2024 1.0 I’ve been a loyal user of this contractor-focused software for years, but since it was acquired by a larger conglomerate, it has completely fallen apart. What was once an invaluable tool for estimating and CRM has become overpriced and riddled with unnecessary changes that only benefit the company, not its users. The pricing has skyrocketed. I used to pay $55 a month, but now they’ve added a $99 base fee plus an extra $5-$6 per month—essentially tripling the cost overnight. With this rate increase, they’ve priced themselves out of being competitive. There are much better and more affordable tools available for contractors. Worse, the company enforces a ridiculous 60-day written cancellation policy, yet they implemented the rate increase immediately. Even after I canceled, they refused to refund my money for the unused portion of my subscription. This is appalling, especially for a product that has deteriorated so drastically in quality. Save yourself the frustration. Look elsewhere for tools that respect their customers and offer real value. Pros I liked it before it was bought out - the original version called Job Progress was a better solution. It has slid back farther and farther since the acquisition. Cons The price hike became 3x what I used to pay and they forced me to pay it for two months despite my never agreeing to this price adjustment citing their 60 day written notice stipulation. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source Response from Leap December 5, 2024 Hi Chris, Apologies if you're not seeing the value. Our dev team has been working really hard to add new features and functionality over the last 2 years. We really think they are big improvements to help you run your business. Would love the chance to show you. Please reach out to your Customer Success Manager if you want a walkthrough. Thanks! Leap Team Rachel B. Office Manager Construction Used the software for: Less than 6 months ### "Add More Features/Uses" June 28, 2019 4.0 I love the customer service you guys provide, and I hope that doesn't change as you expand. The database itself is user friendly, I just see potential for more features Pros I love the separation of the production calendar from the staff calendar. The customer contact directory is great, and mainly why I got Job Progress to begin with so we could manage our customers better. Cons I think this software could do more. I don't like the graph layouts we are given, I wish we could choose among different kinds of graphs that could help us better visualize our data. I also wish the proposals allowed me to customize the font more so whilst I am making a proposal that has already been merged to a customer. Instead, if I want to fix the font sizing on the proposal I have to exit where I am and edit the template itself and then that edit applies to all future proposals. I just want more flexibility on the customization side. Lastly, I think this program has so much potential to integrate a canvassing segment to it. Maybe integrate with Google maps or another program to create an option for companies to track their canvassers. Right now, I use Google maps to track my canvassers, but it would be great if we could do that all on Job Progress so they also have real time access to where they've gone and what neighborhoods are successful, etc. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap The price and the separation of staff and productions calendars Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Filemaker is computer based, rather than user based, and I wanted the flexibility for everyone to access our customer's information from anywhere. We are also expanding, so I thought a more organized, all-in-one system was necessary to make a successful business shift Review Source VR Verified Reviewer Office Manager Construction Used the software for: 6-12 months ### "JP for Pools" December 3, 2020 5.0 Overall, after using a few different options, Job progress seems to check more boxes than the others for what we need it for. From the automation, to the templates, this software makes it easy to communicate with clients and keeps everything right there at your fingertips. Pros The best feature for our company is the bid management and CRM abilities of the software. We are able to keep all communication in one customer window, which helps know what has been said and promised. The Accept/Reject feature is also a nice touch to assist with knowing which estimate is the final one. Cons Scheduling seems to be a bit convoluted. The notifications are nice for the app, but I would like to be notified when using the online version, and that doesn't seem to be as user friendly. Review Source CB Claude B. Salesman Construction Used the software for: 2+ years ### "Sales With Leap." October 15, 2024 5.0 Leap makes closing the deal fun and easy. After adding everything you need for that prospect or customer it automatically adds the total for you. This allows you to Close The Deal right then and their instead of coming back and it eliminates the need to leave a quote. Pros Working in sales is a very taxing profession. Leap makes it easy to navigate the sale the confidence. Cons From my point of view I didn’t really have any negative complaints except maybe a slight lag within the app. Review Source Response from Leap October 22, 2024 Hi Claude! Thanks for the great review. So glad you find our software easy (and even fun) to use. We find that the ability to use Leap SalesPro with the customer right at the kitchen table allows you to close more deals successfully — and we're happy this is the case for you! - The Leap Team NW Nicola W. Owner Construction Used the software for: 6-12 months ### "Worst program used." February 18, 2025 1.0 Overpriced program that is confusing to use. Didn't make life easier. Have had to keep paying for the whole year and when I canceled was made to pay for another month as we were then told you must give them 45 days notice and not 30 days per the billing cycle. Pros Nothing was liked about the whole system. Cons The program made every stage of our business take twice as long. Some steps had to be done twice. Review Source Response from Leap February 27, 2025 Hi Nicola, We're sad to hear that you weren't able to get the full value out of our product. It's designed to customize with how you operate your business, so configuration does require stakeholder commitment. If it's not too late, we'd love to work with you to get the system configured how you need it. BW Brian W. Owner Construction Used the software for: 2+ years ### "Warning- can’t manage users yourself" October 10, 2024 2.0 Pros Fairly customizable during initial setup Cons You can’t actually “manage users” on your own. They make you call them and speak with them directly (extremely difficult to reach them via phone, email or their online chat) to get rid of users. If you don’t know to do this (they won’t tell you outside of fine print), and simply delete one or more of your users yourself without reaching someone to officially request that they also delete the “license”, they’ll just continue charging you without letting you know. Then when you discover that they’ve continued to charge you for these deleted users and request that they please delete the “licenses” associated with the deleted users, they won’t actually do that right away. They’ll continue to charge you for another 45 days. Why?? “That’s just our policy”. Reason for choosing Leap Cheaper Review Source Response from Leap October 23, 2024 Hi Brian, apologies for any frustration caused during this process. Our billing system charges based on the agreement in place until a new agreement is issued. We have been told this has been updated. Please reach out if you need anything else. eF eric F. Owner Construction Used the software for: 1-2 years ### "Not an honest company" November 4, 2024 1.0 Deceptive and virtually impossible to cancel your subscription. The customer service is terrible. Pros When it was Job Progress it was a good value Cons They changed everyones login info one day to sneak in a new terms of service without telling their customers. After that they raised rates 125% and do not want to cancel my subscription as requested multiple times. Review Source Response from Leap December 5, 2024 Hi Eric, Apologies if you're not seeing the value. Our dev team has been working really hard to add new features and functionality over the last 2 years. Would love the chance to show you new ways your can streamline your business. Please reach out to your Customer Success Manager if you want a walkthrough. Thanks! Leap Team AM Audrey M. Marketing Manager Construction Used the software for: 1-2 years ### "Great Experience" August 15, 2024 5.0 Pros Their software covers almost all aspects of the job. We've seen a lot of improvement in the last few months. The support team has also been great. Cons We were having issues in the beginning with some of the functionality and getting in touch with support. Things have shifted in the last few months, and everything has gotten much better. We are happy to be using Leap. Review Source Response from Leap August 27, 2024 Hello Audrey! We're so glad to hear you're enjoying the fact that Leap covers every aspect of your workflow. We know our support and customer success teams are constantly trying to improve the service we deliver, and we're glad to hear that's working for you. We're happy you're our customer! - The Leap Team MG Michael G. owner Construction Used the software for: 1-2 years ### "1 year review" December 9, 2020 4.0 JP right now is a love-hate relationship. I have invested so much into it, but yet I still feel like it is falling short and some basic but important function. I'm hopeful that these items will change. Pros 1.) ease of use 2.) estimating portion 3.) workflow management 4.) documentation management 5.) sales tracking Cons 1.) accounting integration w/ QuickBooks does not work well 2.) no copy and paste feature 3.) I had my proposal template converted and it looked awful and I had to pay for it 4.) you allow google sheets integration but not google docs so I can work on my normal proposal format 5.) you have to be in a client or search for a client to add a new job to that client 6.) no easy accounts payable system ( i have to use dropbox for that) 7.) change orders estimate sheet has different settings from the normal estimate sheet. creating double work 8.) P&L is manual entry so if we use it, we have double-entry again. Once in Quickbooks once in JP. 9.) Training is very surface level. I had to learn most of it on my own and then train my staff. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Leap we used buildertrend for a while, but JP promised to have a QuickBooks integration so we switched. When the integration came it was/ is a massive letdown. Review Source CD Chad D. Vice President Construction Used the software for: 1-2 years ### "Make the Switch, It was a Game Changer!" December 8, 2020 5.0 JobProgress has been a great addition to our company and we consider them part of our team. From IRE till now, \[SENSITIVE CONTENT HIDDEN\] has been great and has made or impacted several requests for changes and updates that we have requested. The support team is wonderful, efficient and actually listens to valid request to their software. Pros The overall flow of the program and the ability to use MACROS! Game Changer for any estimator on the fly. Cons So far we have not encountered a "least" option for our business, if anything it is small petty changes to fit our operation. Reason for choosing Leap Features available to streamline our operation and gain the full potential of our internal work flow. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Previous software offered lack of many features needed to streamline our operation and gain the full potential of our internal work flow. Review Source MP Mori P. Business Development Construction Used the software for: 1-2 years ### "JP needs some upgrades " December 8, 2020 3.0 It has been fine, not excellent. We have had major issues with the email portion and have spoken to support about it way too many times Pros It was the best on the market at the time we enrolled Cons It has so many flaws -the email load chain is obnoxious, emails get lost or never received, there are too many steps to do simple tasks, the custom contracts are not readable to the finance portion, estimates can not be converted to contracts, the calendar has never synced properly, it’s hard to access closed jobs if archived, pictures take forever to load through the app, there are too many options on the system that don’t pertain to our industry (pool business) Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap It had the most amount of construction verbiage and ability to load contract workers, sq footage of jobs etc Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Joist was a simple version at the time, they have since upgraded their system. Review Source AB Allison B. Office Manager Construction Used the software for: 1-2 years ### "Great software for team work" December 8, 2020 5.0 We have been able to communicate as a team better now that we have a system in place to help eachother out. The tracking on proposals is great to know what our clients think of our bids and estimates. Pros It is easy to track everyone's progress on projects and if they need help on something it is so easy to go into the project and see right where it is at. Cons The integration with QuickBooks did not work for us and for how our system is set up, but we are working on linking them again Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Buildertrend had no intentions of adding a QuickBooks integration Review Source AT Anna T. Office Manager Construction Used the software for: 6-12 months ### "Excellent Software" December 3, 2020 5.0 I have not had any issues with Job Progress, they have been upfront and honest about the monthly cost, they have always been available to answer all questions, and the program is very user friendly. Pros This software keeps records of where we are with our projects both financially and allows us to know the stages of our projects, I am a newer user but it was very easy to integrate our business into the program. The team is always available to help me manuver anything I have done incorrectly or struggle to do. I see our company growing substantially and also growing with all the functions this program allows me to use. Cons There really isn't much I don't like about the software, I guess if I could change one thing it would be to have a clear page with our logo where I could add our Contract page to. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Leap They were built for contractors as if they understood what contractors needed to create and produce projects. They are built to really administer to all areas in our industry. Review Source BC Brandon C. Sales Manager Construction Used the software for: 6-12 months ### "Great Experience " December 3, 2020 5.0 Great! This system has helped to streamline a lot of loose ends. We weren’t aware of how loose we had been with certain procedures until JP exploited them. The great thing is JP exploited weaknesses and then offer a solution. Great system! Pros User friendly. Integration compatibility is very nice. By allowing us to input our company’s workflow into the system really helped us to bridge the learning gap, a lot of comparable systems force you to fit your workflow into their software structure and that doesn’t make for a good experience. Having the freedom to structure JP to how our systems work is the one of the best attributes. JP’s customer management portals is second to none and certainly helps to separate us from competitors. Cons I’m sure cons exist but we haven’t found one yet so I really can’t speak to that. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) The Acculynx software could only take us so far and JP offers capabilities to go above and beyond. Review Source KP Karen P. Office Manager Construction Used the software for: 6-12 months ### "Good for our Business" December 7, 2020 4.0 Job Progress has been a plus for helping our business keep track of jobs. We have almost always gotten help when we needed it. Pros Job Progress has helped keep track of the order of each job and what needs to happen next in the selling process. It has helped us to know where each customer is in the process. Cons Email does not integrate with external Gmail accounts. The only way you get notifications is by being on the app or online logged in. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) More options that fit our business. And cost was cheaper than our current system. Review Source BC Bob C. Co-Founder VP Sales Construction Used the software for: 1-2 years ### "Bath Experts Leap Review" September 12, 2024 5.0 Pros Having pricing, proposals and contracts in one place is super helpful. Cons The back end / setup / changes can be really difficult to navigate without help. Review Source Response from Leap September 18, 2024 Bob, thank you so much for your helpful review! We agree, one of the best things about Leap is having pricing, proposals, and contracts all in one spot. We appreciate your feedback on getting your portal set up. At anytime, we'd love to get your insight on your setup challenges, so if you want to drop us a line at marketing@leaptodigital.com, we'd love to hear from you. - The Leap Team TW Tim W. Owner Construction Used the software for: Less than 6 months ### "Leap Review" August 10, 2024 5.0 Rough in beginning, took 3-4 month to fix QuickBooks sync issue. much better now Pros Like the workflow available in crm and scheduling Cons Salespro didn’t end up working out for us…no integrations with leap crm Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) The workflow component and scheduling….. Review Source Response from Leap August 16, 2024 Hi Tim! It's great to hear from you — and thank you for the 5-star review! Good news if you want to give Leap SalesPro another try — we're rolling out massive improvements to our existing integration so now PDFS will be editable as worksheets. This is all happening this quarter, so let me know if I can connect you with anyone. We're glad you found that you liked our workflow builder and crew scheduling! - The Leap Team CP Clint P. Owner Construction Used the software for: Less than 6 months ### "JobProgress Didn't work for me" March 6, 2021 2.0 The thing I found most irritating was when I brought up my concerns to the sales person. The response was., "This is the first I've heard of any issues with JobProgress" and "No one can use a new system, whether it's JobProgress or anything else, without training." I brought these issues up after two training sessions and hours and hours of watching their training videos. The experiences of other users in context to the real problems we had with the software is not germane to my business. I brought up the issue because we had real concerns. To just say "training" made me think...hmmmmm. If I'm having this many problems now and the answer is "training". What will it look like six months from now if we are having the same problems. Pros The data collection is top notch. The software will take as much information as you can upload. I'm sure this platform is effective for some people. We just had too many issues to risk rolling into prime time. Cons Too many different ways to do something, not very user friendly, and was difficult to find a rhythm with scheduling. It had a significant lag time between hitting input and the data populating. We would upload things and they disappear into the abyss. Platform cannot receive text from people that are not in the CRM. I wish I would have known this in the beginning. This would have been a deal breaker. This was an $850 lesson. Reason for choosing Leap I needed a high level view of all customer activity. From sales to completion. Job progress filled that need. Review Source KK Kala K. Roof Construction Used the software for: 2+ years ### "General Contractor's review of Job Progress" March 17, 2022 4.0 Overall this is an affordable program for any contractor or construction group large or small to help organize your business and bids. Pros Store all job history in one page. Easy to add notes and link in the sales team to track each job. Cons Internal messaging, linking or using this program for scheduling, and more ease tracking the job's finances Reason for choosing Leap Price and efficiency to manage a job. Review Source RS Ryan S. President Consumer Goods Used the software for: 2+ years ### "Get back to the family!" May 24, 2019 5.0 Amazing! Pros Working with support team and the Job Progress team has been nothing short of amazing. Support team commitment to helping his clients maximize the potential of their Job Progress Operating System seems limitless. There are a few people in business like him. He’s the kind of guy that sold me on the benefits of his system, then immediately helped me implement the system and has continued to follow up with me unsolicited on a regular basis to make sure I am leveraging the latest upgrades to the platform. in several instances, we have uncovered additional ways to leverage they are technology and they have customized certain processes specific to our company. This type of customer service doesn’t exist anymore. These guys are serious about what they do and 100% committed to their clients success. You really feel like you have a true partner, and the cost becomes Insignificant when you consider the incredible value of the relationship. This platform has simplified and streamlined our systems and processes allowing us to focus our attention on revenue generating activities. This system provides a seamless process for our customers, and has streamlined our back end operations, making them much more manageable, and freeing up tremendous amounts of time. Precious time, to get back to the family! Cons There is nothing I don’t love about the software. Review Source AC Austin C. President Construction Used the software for: 2+ years ### "How we organize my business using Job Progress" December 15, 2020 5.0 Amazing!!! I absolutely love having job progress (JP) to manage and grow my business. This is the only way I can stay organized, manage my team and their responsibilities, interact with customers and manage all the documentation necessary to run a multi million dollar business. The customer service is beyond compare, the owner has helped us on many occasions and is always available. I highly recommend everything about Job Progress Pros Being able to organize ever aspect of my business in one app Cons Templates are almost impossible to build and you have to pay JP to make them for you. Reason for choosing Leap Easy of use, price, my interactions with the management. Great product, great people, great company all around! Review Source JE Jay E. Owner Construction Used the software for: 1-2 years ### "Ok for the $$" December 3, 2020 3.0 Job progress is competitively priced but I would be happy to pay a more if it did what we needed. Customer service is lacking as well. We hear more "it can't right now" than anything else. Pros It helps us stay focused and allows us to keep documents, images and notes all in one place. Cons True integration with QuickBooks is lacking. Not syncing and recognizing tax per area. Incredibly cumbersome. The lag time from screen to screen is very slow. Also too many clicks or taps to get to basic information. Reason for choosing Leap I used other programs but felt I was paying too much and it was super complicated. Not user friendly. Review Source KS Kaitlyn S. Office Manager Construction Used the software for: 1-2 years ### "JP Review" December 3, 2020 5.0 Pros I love the customer web page and that all their info is stored in one place for them. The functionality of the work flow is great. Cons An ability to set user permissions to a macro. Supplement section. Alternatives considered [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Little less expensive, mobile platform. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.