--- title: "Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Leap the right Construction CRM solution for you? Explore 437 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162690/Leap/reviews/" page_type: "reviews" language: "en" --- Leap 4.4 (437) [View alternatives](https://www.capterra.com/p/162690/Leap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Leap Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Dave C VP of SalesConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Leap integrates with our CRM easily and provides great automation for our sales process with increases margins by eliminating undersold jobs, and helps to shorten our cycle time.“ July 1, 2026 RO Rich O Sales ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Software update updates sometimes can slow you down some other backend work and dealing with the bugs on the user end“ May 5, 2026 TT Tim T General ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is user-friendly, organized, and makes it much easier for our sales team to build accurate quotes and present professional options to customers.“ May 8, 2026 JP Josiah P Senior Sales ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I can't use an existing pdf and have things autofill from the estimate.“ May 7, 2026 PH Paige H General Office ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “By combining sales pro and leap crm, we are able to create estimates for clients, keep track of all client info (securely!), make note of sales in order to aid employee paychecks, process payments, and so much more!“ October 27, 2025 DS David S OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “Hard to setup multiple product after initial onboarding they want to charge you for time.“ May 8, 2026 JP Juan Carlos P OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “I had the best experience I think so far, We used it every day and we have it set up in a way that WE can make an estimate in less than 5 minutes, it used to take me hours now is super simple and easy for the client to read.“ June 4, 2026 DH Danny H Design ConsultantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest frustration is bouncing between phases to add items.“ May 5, 2026 ## Showing most helpful reviews Showing 1-25 of 437 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zach L. Co-Owner/Skywarn Spotter Construction Used the software for: 6-12 months ### "Best CRM For Your Money!! " June 28, 2019 5.0 Excellent or A++ Pros Easily the best and most customizable CRM for the industry our today. Their app is second to none and the desktop platform makes following jobs a breeze! Plus, grabbing an e-signature right on the contract on the app is cake. No extra app to use Cons There really are none, if something arose the team at JP jumped to correct or add it right away. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Reason for choosing Leap Having a mobile app was key to our sales staff success and talking to the team at JP sold it. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Price and functionality. Review Source Rachel B. Office Manager Construction Used the software for: Less than 6 months ### "Add More Features/Uses" June 28, 2019 4.0 I love the customer service you guys provide, and I hope that doesn't change as you expand. The database itself is user friendly, I just see potential for more features Pros I love the separation of the production calendar from the staff calendar. The customer contact directory is great, and mainly why I got Job Progress to begin with so we could manage our customers better. Cons I think this software could do more. I don't like the graph layouts we are given, I wish we could choose among different kinds of graphs that could help us better visualize our data. I also wish the proposals allowed me to customize the font more so whilst I am making a proposal that has already been merged to a customer. Instead, if I want to fix the font sizing on the proposal I have to exit where I am and edit the template itself and then that edit applies to all future proposals. I just want more flexibility on the customization side. Lastly, I think this program has so much potential to integrate a canvassing segment to it. Maybe integrate with Google maps or another program to create an option for companies to track their canvassers. Right now, I use Google maps to track my canvassers, but it would be great if we could do that all on Job Progress so they also have real time access to where they've gone and what neighborhoods are successful, etc. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap The price and the separation of staff and productions calendars Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Filemaker is computer based, rather than user based, and I wanted the flexibility for everyone to access our customer's information from anywhere. We are also expanding, so I thought a more organized, all-in-one system was necessary to make a successful business shift Review Source LH Lyla H. Administrator Construction Used the software for: Less than 6 months ### "HORRIBLE CRM - Save your time, money and frustration" November 17, 2025 1.0 Horrible, from the management, to the lowest position. I would not recommend Leap to anyone (If I had enemies, I would not recommend Leap to them) Pros There was very little that I liked about Leap. I guess the workflow manager was a nice feature. Everything else was not good at all. Cons Most everything. The customer service team was by far the WORST customer service I have ever dealt with. The CRM is extremely hard to use and trying to make a document fillable on there takes a masters degree in coding. The most difficult and non user friendly CRM I have ever had to us. I would not go back to Leap even if they paid me. AND we had an issue with a staff member and we were told we would not have to work with him but they had him join a zoom meeting under a different name as if we would not recognize his face. They are LIARS. We had very little training to start and took forever to get things up and going Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) We had Acculynx and in an attempt to save money we went to Leap. BIGGEST MISTAKE EVER. We are back with Acculynx and could not be happier. Review Source Response from Leap December 15, 2025 Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with Leap and with our support team did not meet your expectations. We take your comments seriously, especially regarding the usability of the CRM and the difficulty you experienced with customer service. While there was no intent to misrepresent anyone when another team member with the same first name joined your call, we understand how this situation led to frustration, and we appreciate you bringing it to our attention so we can address it internally. Your feedback helps us improve, and we would welcome the opportunity to speak with you directly if you’re open to it. Please feel free to reach us at support@leaptodigital.com OH Osa H. Designer Construction Used the software for: 1-2 years ### "User friendly" May 4, 2026 4.0 My overall experience is wonderful. I really do like leap. Minus a little glitches it has once in a while I like leap. Pros It’s easy to put proposals together really fast and it looks very professional. I like how you can upload all the photos so there’s no question. What’s being given on a contract? Cons I really wish that Leap would get together and fix when you send a proposal with all your pictures and then somebody wants to turn it into a contract. You should just be able to click a button to turn it into a contract and not have to re-out all your numbers at all your pictures. I’ve asked for this in the past once we had a meeting with you guys and she said she would work on it, but nothing ever came of it. That would be huge for all of Us. My system glitches out and takes everything to zero and then I had to refresh it to get my dollars back so that’s something else that needs to be fixed. Happens quite a bit. Review Source Response from Leap May 6, 2026 Osa, thank you for the kind words and for the honest feedback. The proposal to contract flow you're describing is something we can actually help with. Linked Fields can be set up so your information carries over automatically from proposal to contract without re-entering. For pictures, adding them as a line item in your price guide is the cleanest way to make sure they show up on both documents. We'd love to walk you through both. Reach out to our support team at support@leaptodigital.com and we'll get you set up. RO Rich O. Sales Manager Construction Used the software for: 2+ years ### "Five star two thumbs up" May 5, 2026 5.0 I’ve been using Leap for about six years now and the more I used it the more I wondered why I took so long to get there Pros Simplicity of the contract creation. Once you understand the tools, it’s easy breezy to follow along. Cons Software update updates sometimes can slow you down some other backend work and dealing with the bugs on the user end Review Source Response from Leap May 11, 2026 Rich, six years is a long time to stick with a tool, and that means a lot to us. We're really glad the contract creation side has clicked for you and made the day to day easier. We hear you on the update disruptions, and it's something the team is actively working to improve. If you ever run into a specific issue mid-update, our support team is always happy to assist. Thank you for taking the time to share this. AP Amanda P. Sr. Management Business Operations Construction Used the software for: 2+ years ### "Mostly Pros " May 7, 2026 4.0 Overall, my experience with Leap has been positive. The staff is responsive and helpful in finding solutions quickly. Pros What I liked most about Leap was how easy it is to create contracts and proposals efficiently. The platform is user-friendly and helps streamline the sales process. Cons What I liked least about Leap is that form updates do not automatically carry over between offices, especially for post-sale documents and related workflows. Review Source Response from Leap May 21, 2026 Amanda, we're glad the contract and proposal experience has been working well for your team over the past 2+ years. On the form updates across offices, it's worth a conversation with support. If you're working off the same template, updates should carry over automatically. If there are multiple versions of the same document across offices, that's likely where the disconnect is happening and something we can help sort out. We appreciate the honest feedback and sharing both sides. CL Colt L. CFO Construction Used the software for: 2+ years ### "Leap is a Great Value to the company" May 4, 2026 5.0 It has been a positive experience overall, it is easy to create an accurate estimate and contract, and the program works quickly as you go to different parts of the program. Pros Something that is great about SalesPro is when there is an issue, they respond to it quickly minimizing downtime. Cons I don't really dislike anything about Leap. It has been a good experience for the most part. If there is anything i would have to say that it is making sure all the tags and notes are done so they show up properly on the contract. Review Source Response from Leap May 6, 2026 Colt, we're glad the experience has been positive and that the proposal to contract flow is working well for your team. Good callout on the tags and notes. That's a helpful reminder for anyone getting started with estimates. Thank you for taking the time to share this. DH Danny H. Design Consultant Construction Used the software for: 2+ years ### "Goodbye Paper Contracts, Hello Instant Estimates" May 5, 2026 5.0 Overall, Leap provides a great experience-it streamlines reviewing estimates and helps me engage with customers quickly and efficiently. Pros The best part about Leap is having pricing right at my fingertips-it makes putting together estimates quick, easy and a lot more accurate. Cons The biggest frustration is bouncing between phases to add items. It may come down to how we have things set up internally, but it definitely slows things down a little. Review Source Response from Leap May 11, 2026 Danny, we're really glad to hear Leap is helping you move faster with customers, that's exactly what it's built for. We hear you on the phase-switching friction. It's worth connecting with our support team to walk through your setup, there may be a configuration that smooths that out for you. Either way, that feedback is noted. Thank you for the kind words and for taking the time to share your experience. CH Colin H. Manager Construction Used the software for: 2+ years ### "Leap is a great product to used " May 4, 2026 5.0 My overall experience has been very positive with leap, I definitely recommend the software to everyone, just know it’ll take time to set up. Pros It has made our quoting in home so much more efficient. No more going to your truck for 30 minutes and using a calculator. Cons There is a long setup to get your price guide correct, but after it is set it is easy to increase/ decrease your pricing. Adding in new lines can be cumbersome Review Source Response from Leap May 6, 2026 Colin, that's exactly what we're going for, keeping your reps in front of customers. The price guide setup does take some upfront work to get right. And like you said, once it's set up it's easy to adjust and saves your reps time in the field. We appreciate you setting that expectation honestly for anyone considering it. Thank you for the recommendation and the two+ years with us. NE Nadir E. Sales consultant Construction Used the software for: 2+ years ### "Leap is incredible ! " May 4, 2026 5.0 Pros Easy to use app and you can easily link so many different features to it making contracts , spec sheets and financing easy including AI note taking apps to improve sales pitches Cons Nothing not to like. The only thing I can truly say is it logs you out after a certain amount of time but that’s for protection Review Source Response from Leap May 6, 2026 Nadir, this is exactly the kind of feedback we love to hear from someone who's been using it for years. We appreciate you calling out the integrations. Making contracts, spec sheets, and financing work together in one place is a big part of what SalesPro is built for. Thank you for the recommendation. SM Stephen M. COO Construction Used the software for: Less than 6 months ### "Written for the roofer" December 3, 2020 2.0 They have dressed it up, and it appears robust, until you start digging in, and then all the flaws or lack of ability show themselves. I also need to be able to integrate with QB, through a portal service, as my bookkeeper is not in my office. I asked about this 6 weeks ago, and all I have heard is crickets on how to do this. Support for general things is good, but once you scratch more than the inch (see reference above), it grinds to a non-responsive halt. Pros It was easy to initially integrate, but the program capability is a mile wide and an inch deep. You don't have to scratch too far to hit bottom in any area. The onboarding training was good in a broad sense, but as I get deeper into it, I am really struggling to get answers. I committed to give it 6 months, but it is likely that I will cancel. Cons I am a full service GC, and need to track and manage a large base of subs, and this program is struggling to provide the basics that I need. You can either get financials of a job or financials of a sub-job, but you can not combine the two. I need to know overall, and be able to drill down. Many of the features with the integration with QB and financials is not intuitive, and not even logical. Also, unless your sub subscribes to their online portal, the subcontractor is handled like a stepchild. I want to be able to fully manage and communicate with my sub, and not force them to buy something or manage an online access account. My subs are good at their trades, not necessarily the most technically astute. If this was something that was universal, and most subs used, that would be great, but that is not what we are talking about here. Reason for choosing Leap I did an exhaustive and detailed research on what I needed, and compared about 15 companies. QB integration was a dealbreaker, and that narrowed the pack. Then I did side by side comparisons of what the sales pitch and demos were, and which one I thought was the best value. There are some companies that charge similar price, some that are hundreds per month, some that require all data entry, including invoicing and bill management be done in their system, some that integrate with other 3rd party software, etc. Initially, JobProgress seemed like a good value, and provided most of what I needed. it is packaged and they have the sales pitch down, but there is not a lot of depth. Major failings I have found so far: Email and communication: If you don't send it from the program, you don't capture the info. QB integration is lacking depth and detail. Support has been mediocre on anything but standard questions. I will likely keep looking. Switched from [DASH](https://www.capterra.com/p/149523/DASH/) I have been in business for 20 years, sold the entity that was doing Disaster Restoration, and started a new division, focusing mainly on commercial upfits, but selectively doing residential. In DR, we used this robust software program that we ran all our projects out of, and it was awesome, but it is focused on that industry and overkill for what I need, and the costs that it would be. Suffice it to say, I was a power user on that program, and know specifically and absolutely what I need and would use in a program. I actually was on the beta development team for the program, and was considered one of their more "fully invested" in the program users, so when I say I know what I am talking about and what a program should provide, I have the credentials to back this up. Review Source MG Molly G. Production Manager Construction Used the software for: Less than 6 months ### "Great way to streamline processes" November 12, 2019 5.0 We aren't using JobProgress to its full capability yet, but will be soon. Right now, it has really helped our communication with our customers be more efficient as well as keep track of our sales pipeline and estimates. We are LOVING it compared to our previous CRM. Pros I love that we can see how many jobs and dollar volume in each step of our sales/production stage and easily move jobs to a new stage, sales automation with automatic emails to the customer every time their job changes status is WONDERFUL. I also love using the production calendar for scheduling. Being able to set tasks or messages within each job is also great for keeping track of internal communications regarding each job. We also were able to have them create templates that look identical to our paper proposals. The ability to send, sign, view, and accept a proposal with just a click of a button is great. Cons It would be great if jobs could automatically move stages in the workflow when a corresponding action is taken (e.g. if setting an estimate appointment would move it to our stage that corresponds with appointments scheduled, or moved it to "job scheduled" when we set a production date), but I understand with custom workflows this would be hard to make happen. It would also be nice if more information from the measurements or estimates translated into the contract and/or work order. We currently use excel workbooks for estimates, contracts, work orders, and purchase orders, and all the pages talk to each other so we only have to enter information on one page. We haven't used JobProgress work orders or proposals yet because of this. In the calendars, if you put an appointment on one person's calendar and choose someone else as an attendee, it doesn't show up on the attendee's calendar, so we have been having to set duplicate appointments to do that. It would be nice if I set an appointment for X and Y needs to be there too, that I be able to set one appointment and it show up on both calendars. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap JobProgress had more customization available at a more affordable price per user. Switched from [Dataforma](https://www.capterra.com/p/130599/Dataforma/) We needed something more user friendly, with better streamlined processes. Our previous CRM was very cumbersome and included a lot of double entry. Review Source TC Tyler C. Manager Construction Used the software for: Less than 6 months ### "614 Exteriors - User Experience " July 22, 2021 3.0 Poor, The only reason we are still with Job progress is because of \[SENSITIVE CONTENT\]. Hopefully, the new contractor success manager can help us get this software up and running. Pros \[SENSITIVE CONTENT\], She is the only reason we are still in contract. She handled a very bad situation excellently. She is the only reason I'm reviewing the software. Cons Customer support is difficult to work with, to say the least. I had to request a new contractor success manager because It was so bad. We almost switched to a new CRM due to this. Customization is much more limited than originally told to us. The proposal/estimate template creation function is very hard to work with. I've used dozens of systems like this and this is one of the worst to try to manipulate. I had a 25-year-old in our office who is tech-savvy get up and walk out frustrated with this. (He was simply rewriting a contingency form). If you can implement the input function into a google spreadsheet it would be much appreciated, as I can actually create the proposal I want in google. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap Price Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Estimating and more features were included in the job progress package for a nominal price difference. Review Source CC Chadd C. VP of Sales Construction Used the software for: 2+ years ### "Leap is made by a salesperson for salespeople" July 3, 2024 5.0 Great! Once setup and deployed there is minimum maintenance needed. Pros It controls the sales process, training, and profit margins Cons The app constantly needs to be updated or you receive errors. Additionally, I would like more controls in place on what reps can and cannot do. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) We found a better CRM and one that is integrated with Leap. The costs of the two combined are less than Acculynx and provides greater functionality. Review Source Response from Leap July 8, 2024 Hi Chadd! We really appreciate you taking the time to give us a review. You and our wonderful userbase is why we do what we do every day. Cheers! - The Leap Team MP Mori P. Business Development Construction Used the software for: 1-2 years ### "JP needs some upgrades " December 8, 2020 3.0 It has been fine, not excellent. We have had major issues with the email portion and have spoken to support about it way too many times Pros It was the best on the market at the time we enrolled Cons It has so many flaws -the email load chain is obnoxious, emails get lost or never received, there are too many steps to do simple tasks, the custom contracts are not readable to the finance portion, estimates can not be converted to contracts, the calendar has never synced properly, it’s hard to access closed jobs if archived, pictures take forever to load through the app, there are too many options on the system that don’t pertain to our industry (pool business) Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap It had the most amount of construction verbiage and ability to load contract workers, sq footage of jobs etc Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Joist was a simple version at the time, they have since upgraded their system. Review Source ML Matt L. Manager Construction Used the software for: Less than 6 months ### "The Garage Builder Review" May 14, 2026 5.0 Overall it has been a helpful tool for our company. Leap is very user friendly and helps us to stay organized with our customers. Overall 5 stars! Pros The software is very user friendly and aesthetically pleasing. Customer support has treated us well and has been able to set up virtual meetings to address any questions. Would definitely recommend the software to anyone in the construction business. Cons A few minor issues with having to rename customer titles but overall I like using the leap crm and sales pro. Review Source Response from Leap May 21, 2026 Matt, we're glad the onboarding experience has been smooth and the support team has been able to keep up with your questions. A 10/10 recommendation before you're even six months in means a lot. The customer title issue is something our support team can help with, reach out and they'll get it sorted. MS Mary S. Library Tech Education Management Used the software for: I used a free trial ### "Leap into leap" April 23, 2026 5.0 Our experience was super positive--LEAP is a winner in every way that matters. Simply so useful and easy to use. Pros We LOVED Leap! Ease of use, customer support, cost in comparison, were all top notch. Would absolutely recommend. Cons There were no cons when it came to implementing and using Leap. From implementation to active use, this was a great experience. Review Source CC Chris C. VP of Sales Construction Used the software for: 2+ years ### "“From Essential Tool to Overpriced Disaster – Avoid This Product”" November 20, 2024 1.0 I’ve been a loyal user of this contractor-focused software for years, but since it was acquired by a larger conglomerate, it has completely fallen apart. What was once an invaluable tool for estimating and CRM has become overpriced and riddled with unnecessary changes that only benefit the company, not its users. The pricing has skyrocketed. I used to pay $55 a month, but now they’ve added a $99 base fee plus an extra $5-$6 per month—essentially tripling the cost overnight. With this rate increase, they’ve priced themselves out of being competitive. There are much better and more affordable tools available for contractors. Worse, the company enforces a ridiculous 60-day written cancellation policy, yet they implemented the rate increase immediately. Even after I canceled, they refused to refund my money for the unused portion of my subscription. This is appalling, especially for a product that has deteriorated so drastically in quality. Save yourself the frustration. Look elsewhere for tools that respect their customers and offer real value. Pros I liked it before it was bought out - the original version called Job Progress was a better solution. It has slid back farther and farther since the acquisition. Cons The price hike became 3x what I used to pay and they forced me to pay it for two months despite my never agreeing to this price adjustment citing their 60 day written notice stipulation. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source Response from Leap December 5, 2024 Hi Chris, Apologies if you're not seeing the value. Our dev team has been working really hard to add new features and functionality over the last 2 years. We really think they are big improvements to help you run your business. Would love the chance to show you. Please reach out to your Customer Success Manager if you want a walkthrough. Thanks! Leap Team BW Brian W. Owner Construction Used the software for: 2+ years ### "Warning- can’t manage users yourself" October 10, 2024 2.0 Pros Fairly customizable during initial setup Cons You can’t actually “manage users” on your own. They make you call them and speak with them directly (extremely difficult to reach them via phone, email or their online chat) to get rid of users. If you don’t know to do this (they won’t tell you outside of fine print), and simply delete one or more of your users yourself without reaching someone to officially request that they also delete the “license”, they’ll just continue charging you without letting you know. Then when you discover that they’ve continued to charge you for these deleted users and request that they please delete the “licenses” associated with the deleted users, they won’t actually do that right away. They’ll continue to charge you for another 45 days. Why?? “That’s just our policy”. Reason for choosing Leap Cheaper Review Source Response from Leap October 23, 2024 Hi Brian, apologies for any frustration caused during this process. Our billing system charges based on the agreement in place until a new agreement is issued. We have been told this has been updated. Please reach out if you need anything else. CJ Cassandra J. Customer Success Manager Construction Used the software for: 6-12 months ### "NO Customer Support/ Service" September 16, 2021 1.0 My overall experience with JobProgress as been very poor. They do not show that they care very much for their users as they are pushing UI updates to make the system look differently but are not actioning any of the issues reported. And if they do fix the issues reported they are not letting the users know that its been fixed. There have been several times I have pointed out changes/ updates in the system that my contact within JobProgress had no idea were out there for the end users. Pros At this time, nothing. There is very little that I can trust when using the system. Cons The calendar says it has a 2 way sync with Google but its been broken for as long as I have used the system (over a year), the reporting functions within the system are very poor and half the time when you set filters for the reports (the same filters) you get different information, the activity feed does not capture everything that happens on a job/ with a customer and its leave the user questioning how certain things on a file were done/ by whom. There are several other items but these are just a few. Review Source FS Fayth S. Executive Assistant Construction Used the software for: 1-2 years ### "The best platform I have used " December 15, 2020 5.0 Overall I am in love with Job progress within my 4 years of being in this industry this platform has made my job the easiest, it has been. As I am learning more about the program the more I am realizing that it is helping the company as a whole. I absolutely love this program and will possible us it until I cant anymore. Pros This whole system has made an impact on our company. It has most definitely eliminated 99.99% of all phone calls that were being made to figure out where the project was in our processes. For the past year, we have only scratched the very basic parts of Job progress. Just recently we have been able to dive into the program and utilize it even more for our company. This program is definitely one I will always recommend to any other business owner I know! Cons The only con I have for this program is that there is so much that can be done, yet not enough explanation, meaning there isn't a way for me to ask our sales rep to show me the hidden features. Because honestly all of the job progress seems to be a hidden feature. Alternatives considered [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Review Source TJ Troy J. Genral Manager Construction Used the software for: Less than 6 months ### "Dont Login they try to lock you into a contract" October 12, 2023 1.0 Horrible RUN!!! Been trying to cancel for weeks and they refuse to cancel even though you never are presented with a contract/agreement. Signing in is their way of locking you in. Insane business practice. Pros The sales rep and trainer were nice. They did their best Cons Everything cost more money above your supscriptionSlower than 90's internet BAD customer service Alternatives considered [Contractor Foreman](https://www.capterra.com/p/166113/Contractor-Foreman/) Reason for choosing Leap Good sales rep. Review Source AV Amanda V. Marketing Construction Used the software for: 1-2 years ### "New to the industry, new to JP" December 3, 2020 5.0 I'm very pleased with the software, as never having experience with competitive software in the past. I have a lot of corporate experience and this was a seamless transition for me. Pros I'm new to the industry, less than 6 months ago. I was introduced to JP my first day on the job and I have loved using the software. I love that it has the templates available so that you don't have to re-write the same email over and over again when you onboard a new customer. Moving customers through the stages is very helpful from a sales perspective. Cons Sometimes, I find the document management a bit clunky, especially on mobile. I find myself having to spend extra time searching for how to access documents for a customer on mobile whereas I don't have to do that on the desktop version. I also want to be able to set an appointment directly from a customer's profile with that customer, but you have to go to the calendar feature first and then add the meeting that way. It would be way more functional to have the ability to schedule directly while in the customer screen. Switched from [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) Unsure why leadership made the switch. Review Source JS Jason S. Corporate Trainer Construction Used the software for: 2+ years ### "Leap is worth it !" July 3, 2024 4.0 Pros Their service and support staff are amazing. Easy to use platform for the reps to use in the field. Cons It does have it's "bugs" every now and again. Review Source Response from Leap July 8, 2024 Hi Jason! We're so glad that you think Leap CRM is worth it — we're a little bit biased, but we also agree. Glad to hear you love the support you get from our customer-facing teams. Cheers! The Leap Team AC Austin C. President Construction Used the software for: 2+ years ### "How we organize my business using Job Progress" December 15, 2020 5.0 Amazing!!! I absolutely love having job progress (JP) to manage and grow my business. This is the only way I can stay organized, manage my team and their responsibilities, interact with customers and manage all the documentation necessary to run a multi million dollar business. The customer service is beyond compare, the owner has helped us on many occasions and is always available. I highly recommend everything about Job Progress Pros Being able to organize ever aspect of my business in one app Cons Templates are almost impossible to build and you have to pay JP to make them for you. Reason for choosing Leap Easy of use, price, my interactions with the management. Great product, great people, great company all around! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.