# Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Leap the right Construction CRM solution for you? Explore 406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162690/Leap/reviews --- Leap 4.3 (406) [View alternatives](https://www.capterra.com/p/162690/Leap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Leap Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews TT Tim T General ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is user-friendly, organized, and makes it much easier for our sales team to build accurate quotes and present professional options to customers.“ May 8, 2026 RO Rich O Sales ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Software update updates sometimes can slow you down some other backend work and dealing with the bugs on the user end“ May 5, 2026 PH Paige H General Office ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “By combining sales pro and leap crm, we are able to create estimates for clients, keep track of all client info (securely!), make note of sales in order to aid employee paychecks, process payments, and so much more!“ October 27, 2025 JP Josiah P Senior Sales ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I can't use an existing pdf and have things autofill from the estimate.“ May 7, 2026 JP Juan Carlos P OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “I had the best experience I think so far, We used it every day and we have it set up in a way that WE can make an estimate in less than 5 minutes, it used to take me hours now is super simple and easy for the client to read.“ June 4, 2026 DS David S OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “Hard to setup multiple product after initial onboarding they want to charge you for time.“ May 8, 2026 JP Josiah P Senior Sales ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Leap makes a lot of things easier to control from both an administrative perspective and a sales perspective. When I need to change something, I can just change it.“ May 7, 2026 DH Danny H Design ConsultantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest frustration is bouncing between phases to add items.“ May 5, 2026 ## Showing most helpful reviews Showing 1-25 of 406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zach L. Co-Owner/Skywarn Spotter Construction Used the software for: 6-12 months ### "Best CRM For Your Money!! " June 28, 2019 5.0 Excellent or A++ Pros Easily the best and most customizable CRM for the industry our today. Their app is second to none and the desktop platform makes following jobs a breeze! Plus, grabbing an e-signature right on the contract on the app is cake. No extra app to use Cons There really are none, if something arose the team at JP jumped to correct or add it right away. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Reason for choosing Leap Having a mobile app was key to our sales staff success and talking to the team at JP sold it. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Price and functionality. Review Source AP Amanda P. Sr. Management Business Operations Construction Used the software for: 2+ years ### "Mostly Pros " May 7, 2026 4.0 Overall, my experience with Leap has been positive. The staff is responsive and helpful in finding solutions quickly. Pros What I liked most about Leap was how easy it is to create contracts and proposals efficiently. The platform is user-friendly and helps streamline the sales process. Cons What I liked least about Leap is that form updates do not automatically carry over between offices, especially for post-sale documents and related workflows. Review Source Response from Leap May 21, 2026 Amanda, we're glad the contract and proposal experience has been working well for your team over the past 2+ years. On the form updates across offices, it's worth a conversation with support. If you're working off the same template, updates should carry over automatically. If there are multiple versions of the same document across offices, that's likely where the disconnect is happening and something we can help sort out. We appreciate the honest feedback and sharing both sides. Lawrence L. Production Manager Construction Used the software for: 2+ years ### "Leap review" April 17, 2026 1.0 I would not recommend going with leap. We switched over to Acculynx and it is much better in my opinion. Pros I didn't like leap at all. The platform seemed like it had issues every other week. The web browser version was also extremely slow. Cons The platform is very slow. Going from picture to picture took forever. Uploaded photos to the platform was also extremely slow. Review Source Response from Leap April 21, 2026 Lawrence, thank you for the honest feedback. We hear you. Slow load times and photo performance are frustrating. We've made significant investments in platform speed and stability over the past few months, including improvements to how photos are uploaded and rendered. We wish you well with your new platform. If you ever want to see where Leap stands today, we're happy to show you. CL Colt L. CFO Construction Used the software for: 2+ years ### "Leap is a Great Value to the company" May 4, 2026 5.0 It has been a positive experience overall, it is easy to create an accurate estimate and contract, and the program works quickly as you go to different parts of the program. Pros Something that is great about SalesPro is when there is an issue, they respond to it quickly minimizing downtime. Cons I don't really dislike anything about Leap. It has been a good experience for the most part. If there is anything i would have to say that it is making sure all the tags and notes are done so they show up properly on the contract. Review Source Response from Leap May 6, 2026 Colt, we're glad the experience has been positive and that the proposal to contract flow is working well for your team. Good callout on the tags and notes. That's a helpful reminder for anyone getting started with estimates. Thank you for taking the time to share this. DH Danny H. Design Consultant Construction Used the software for: 2+ years ### "Goodbye Paper Contracts, Hello Instant Estimates" May 5, 2026 5.0 Overall, Leap provides a great experience-it streamlines reviewing estimates and helps me engage with customers quickly and efficiently. Pros The best part about Leap is having pricing right at my fingertips-it makes putting together estimates quick, easy and a lot more accurate. Cons The biggest frustration is bouncing between phases to add items. It may come down to how we have things set up internally, but it definitely slows things down a little. Review Source Response from Leap May 11, 2026 Danny, we're really glad to hear Leap is helping you move faster with customers, that's exactly what it's built for. We hear you on the phase-switching friction. It's worth connecting with our support team to walk through your setup, there may be a configuration that smooths that out for you. Either way, that feedback is noted. Thank you for the kind words and for taking the time to share your experience. CH Colin H. Manager Construction Used the software for: 2+ years ### "Leap is a great product to used " May 4, 2026 5.0 My overall experience has been very positive with leap, I definitely recommend the software to everyone, just know it’ll take time to set up. Pros It has made our quoting in home so much more efficient. No more going to your truck for 30 minutes and using a calculator. Cons There is a long setup to get your price guide correct, but after it is set it is easy to increase/ decrease your pricing. Adding in new lines can be cumbersome Review Source Response from Leap May 6, 2026 Colin, that's exactly what we're going for, keeping your reps in front of customers. The price guide setup does take some upfront work to get right. And like you said, once it's set up it's easy to adjust and saves your reps time in the field. We appreciate you setting that expectation honestly for anyone considering it. Thank you for the recommendation and the two+ years with us. NE Nadir E. Sales consultant Construction Used the software for: 2+ years ### "Leap is incredible ! " May 4, 2026 5.0 Pros Easy to use app and you can easily link so many different features to it making contracts , spec sheets and financing easy including AI note taking apps to improve sales pitches Cons Nothing not to like. The only thing I can truly say is it logs you out after a certain amount of time but that’s for protection Review Source Response from Leap May 6, 2026 Nadir, this is exactly the kind of feedback we love to hear from someone who's been using it for years. We appreciate you calling out the integrations. Making contracts, spec sheets, and financing work together in one place is a big part of what SalesPro is built for. Thank you for the recommendation. AL Adam L. OWNER Construction Used the software for: 2+ years ### "BOOM!!! Look nowhere else!!" May 19, 2026 5.0 From support to training and implementation the process was always simple. The support staff and timeliness has been unmatched! Pros I’ve been using Leap for over 10 yrs now. I actually went to headquarters and learned directly from one of the founding fathers, \[sensitive content hidden\] Cons Nothing!! The only thing that can suprass this is integrating AI such as ChatGPT to help with doing onsite renderings of the projects. Review Source Response from Leap May 21, 2026 Adam, 10 years with Leap is something we don't take for granted. We're glad the support and training experience has been consistent throughout. AI is something we're actively investing in, and that's exactly the kind of input we want as we get there. JP Jon P. Owner Construction Used the software for: 1-2 years ### "Solid in-house sales platform w great integration " May 4, 2026 4.0 Good! Solid support when needed. Ability to generate and email a quote onsite hugely beneficial to bottom line. Pros Seamless integration with CRM software. Ability to provide quote same-day, in-house. Excellent support. Cons Back end is a little clunky. Can’t make minor changes without completely rewriting contract. Sometimes the contract doesn’t go through. Review Source Response from Leap May 7, 2026 Jon, thank you for the kind words. We're glad the CRM integration and same-day quoting have been making a real difference for your team. The contract side is something we're actively improving. If you run into a contract not going through, our support team is always happy to help in the moment. We appreciate the honest feedback. ML Matt L. Manager Construction Used the software for: Less than 6 months ### "The Garage Builder Review" May 14, 2026 5.0 Overall it has been a helpful tool for our company. Leap is very user friendly and helps us to stay organized with our customers. Overall 5 stars! Pros The software is very user friendly and aesthetically pleasing. Customer support has treated us well and has been able to set up virtual meetings to address any questions. Would definitely recommend the software to anyone in the construction business. Cons A few minor issues with having to rename customer titles but overall I like using the leap crm and sales pro. Review Source Response from Leap May 21, 2026 Matt, we're glad the onboarding experience has been smooth and the support team has been able to keep up with your questions. A 10/10 recommendation before you're even six months in means a lot. The customer title issue is something our support team can help with, reach out and they'll get it sorted. FW Frank W. Vice President Construction Used the software for: 6-12 months ### "Lots of Features - Great Experience" October 14, 2024 5.0 Fantastic. LEAP had a steeper learning curve than other CRM's we have used but once we had our "light bulb" moment and things started falling into place and making sense, it is been a freight train of nothing but good things! Everything you do relates to something else in the CRM so it is all important. Once you understand the integration and support- it all makes sense and is easy to use. The support staff from LEAP has been amazing in helping coach us to this point. Pros Lots of features to utilize. Our Team has not even implemented all of them. The data that can be retrieved and utilized is amazing! It has really changed the way we look at our business. Cons Upfront data entry takes a bit longer than previous CRM's. Lots of fields to enter but that also leads to stronger data collection so you have to take the good with the bad Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[Oracle Aconex](https://www.capterra.com/p/220249/Oracle-Aconex/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap LEAP had the right features and a fair price point and was customizable to meet our specific industry Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) We needed more functionality over several locations. LEAP gave us what Mhelp could not. Review Source Response from Leap October 24, 2024 Thanks for the great review Frank! And you're right, the better your system is configured, the more seamless and powerful it will be for your teams. KM Kris M. Systems Admin Luxury Goods & Jewelry Used the software for: 1-2 years ### "They'll Take Leap from my Cold Dead Hands" July 3, 2024 4.0 It's been a great experience. I've learned from a fantastic team, been able to merge several of our tools into Leap thusly saving us money and time, and continue to find ways to improve upon every part of our current setup. Pros Customization options, user friendly dashboard, amazing service from support team (\[sensitive content hidden\] are fantastic!) Cons It's not as reliable as I need, missing some features that seem obvious and necessary, app is buggy Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap It meets all our needs for the most part and we were able to condense other apps into leap Review Source Response from Leap July 8, 2024 Hi Kris! We're so glad that Leap SalesPro has been able to help you so significantly. At Leap, we're pretty big fans of the fact we've helped streamline your tech stack (saving you time and money in the process). Our goal is that we hope to continue to improve our products to continuously deliver a 5-star experience for all our users. If you'd be interested in joining our rolling beta programs where you can give feedback directly on new features (hopefully the features you feel are missing), drop us a line at marketing@leaptodigital.com. Cheers! - The Leap Team YR Yannick R. Production Manager Construction Used the software for: 2+ years ### "JP is my most used app across all devices" December 8, 2020 5.0 I log in all my customers and information into JP so that when I go to bed at night, I don't wake up in the middle of the night remembering some customer that fell through the cracks. All Pros Being able to easily write up contracts and send to customer's for electronic approval is fantastic. Invoicing and change orders are easy and straightforward, and being able to customize the progress flow is a nice touch. One of the best features is the intuitive mobile app that can be used on the field while meeting with customers or even confirming the scope of work for a job. Being able to customize templates easily was my main reason for advocating the use of JP, as creating different templates such as certificates of completion was vital. Cons It would be nice to have an easier and more intuitive estimating feature. We were able to use AccuLynx for a while, and though we went back to JP for various reasons, we thought the estimating feature on AccuLynx was far superior, as it was more intuitive and aesthetically pleasing (which made it easier to work with and break down when estimating very large projects). The contracts on AccuLynx also used DocuSign, which seemed to add a tremendous amount of reputability with customers. They also had a feature where pictures could be all selected and converted into a PDF with comments and "before" or "after" stamps assigned to them. Also, being able to assign appointments from the customer creation page, instead of the job creation page would be useful. Sometimes I don't know if this will be a repair or a roof replacement until after the appointment, but all that information had to be put in before. If nothing else, having some sort of window that shows your current appointments when you are making an appointment would be a tremendous improvement, as currently I have to ALWAYS open a staff calendar window and update it every time I speak to a customer to set up an appointment to make sure there is no double-booking. Being able to know what time slots are already blocked off would be fantastic. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Easier to manage templates on JP, JP integrates with billing better. Invoicing is easier in JP. Better mobile integration in JP (customers can sign contract from tablet). Review Source MF Mallory F. Office Manager Construction Used the software for: 6-12 months ### "Univera Construction, LLC" December 8, 2020 4.0 So far things have been very good. \[SENSITIVE CONTENT HIDDEN\] is usually pretty good about responding quickly. This program overall has made my life in the office much simpler. Pros Being able to quickly generate an estimate to a proposal is very helpful in our office. I like the act that the photos are easily accessible. Our customers RAVE about the customer webpage and how easy it is to sign the documents and it makes my life SO much easier to see who has accepted and who has not. The scheduling is very simple and convenient for myself in the office and for the tech in the field. They can easily see their schedules and know where they need to be. Being able send the invoices and to add the payments to the financials page and they go directly to QBO is probably my favorite feature of this program. Cons I wish i was able to search jobs by the invoice number, the way our company is set up it would make things much simpler. We have been asking to get a scope form created that we can generate directly to an invoice like what you have for the roofers who use the program. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) This program offered more of what we need and it has a lot more benefits than our previous programs. Review Source DR Danielle R. manager Construction Used the software for: 2+ years ### "Review" December 8, 2020 3.0 Pros I love the features, when they work accurately. Very user friendly for the field. The staff is very friendly. They try and help where they can. Cons The reporting is not accurate and I have sent in several emails calls complaints etc. with no responses on the status. Some things get fixed and I am always told they are "working on it" but i have been complaining about the reporting hiccups since we started a little over 2 years ago. Another down fall is some times they cant even tell you how to pull certain repots to get information you want. The staff should 100% know their product. I pay in full and have never been discounted/compensated with all the issues we've had. They need to work on better follow ups and updating customers regarding issues. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Switched from [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) I needed a more user friendly field CRM and was promised that the reporting was flawless and it surely is not Review Source NW Nicola W. Owner Construction Used the software for: 6-12 months ### "Worst program used." February 18, 2025 1.0 Overpriced program that is confusing to use. Didn't make life easier. Have had to keep paying for the whole year and when I canceled was made to pay for another month as we were then told you must give them 45 days notice and not 30 days per the billing cycle. Pros Nothing was liked about the whole system. Cons The program made every stage of our business take twice as long. Some steps had to be done twice. Review Source Response from Leap February 27, 2025 Hi Nicola, We're sad to hear that you weren't able to get the full value out of our product. It's designed to customize with how you operate your business, so configuration does require stakeholder commitment. If it's not too late, we'd love to work with you to get the system configured how you need it. BW Brian W. Owner Construction Used the software for: 2+ years ### "Warning- can’t manage users yourself" October 10, 2024 2.0 Pros Fairly customizable during initial setup Cons You can’t actually “manage users” on your own. They make you call them and speak with them directly (extremely difficult to reach them via phone, email or their online chat) to get rid of users. If you don’t know to do this (they won’t tell you outside of fine print), and simply delete one or more of your users yourself without reaching someone to officially request that they also delete the “license”, they’ll just continue charging you without letting you know. Then when you discover that they’ve continued to charge you for these deleted users and request that they please delete the “licenses” associated with the deleted users, they won’t actually do that right away. They’ll continue to charge you for another 45 days. Why?? “That’s just our policy”. Reason for choosing Leap Cheaper Review Source Response from Leap October 23, 2024 Hi Brian, apologies for any frustration caused during this process. Our billing system charges based on the agreement in place until a new agreement is issued. We have been told this has been updated. Please reach out if you need anything else. AM Audrey M. Marketing Manager Construction Used the software for: 1-2 years ### "Great Experience" August 15, 2024 5.0 Pros Their software covers almost all aspects of the job. We've seen a lot of improvement in the last few months. The support team has also been great. Cons We were having issues in the beginning with some of the functionality and getting in touch with support. Things have shifted in the last few months, and everything has gotten much better. We are happy to be using Leap. Review Source Response from Leap August 27, 2024 Hello Audrey! We're so glad to hear you're enjoying the fact that Leap covers every aspect of your workflow. We know our support and customer success teams are constantly trying to improve the service we deliver, and we're glad to hear that's working for you. We're happy you're our customer! - The Leap Team BC Bob C. Co-Founder VP Sales Construction Used the software for: 1-2 years ### "Bath Experts Leap Review" September 12, 2024 5.0 Pros Having pricing, proposals and contracts in one place is super helpful. Cons The back end / setup / changes can be really difficult to navigate without help. Review Source Response from Leap September 18, 2024 Bob, thank you so much for your helpful review! We agree, one of the best things about Leap is having pricing, proposals, and contracts all in one spot. We appreciate your feedback on getting your portal set up. At anytime, we'd love to get your insight on your setup challenges, so if you want to drop us a line at marketing@leaptodigital.com, we'd love to hear from you. - The Leap Team MW Matthew W. General Manager Construction Used the software for: Less than 6 months ### "\[sensitive content hidden\] has been very helpful" August 15, 2024 5.0 Positive. I initially felt like I was on my own. But once I connected with \[sensitive content hidden\] I have been much more comfortable using it. Pros The financial side of the program are in depth. Also I like the ease at which it can connect to other software and programs Cons The user face is a little difficult to follow. Also it seems slow. Review Source Response from Leap August 27, 2024 Hi Matthew! Thank you so much for leaving us a positive review. Our integrations are one of our favorite aspects of the Leap platform. If you need help using our system, we have a ton of resources at your disposal. Would be happy to connect you with some. We're glad to hear your CSM has been helpful for you. Cheers! - The Leap Team CJ Cassandra J. Customer Success Manager Construction Used the software for: 6-12 months ### "NO Customer Support/ Service" September 16, 2021 1.0 My overall experience with JobProgress as been very poor. They do not show that they care very much for their users as they are pushing UI updates to make the system look differently but are not actioning any of the issues reported. And if they do fix the issues reported they are not letting the users know that its been fixed. There have been several times I have pointed out changes/ updates in the system that my contact within JobProgress had no idea were out there for the end users. Pros At this time, nothing. There is very little that I can trust when using the system. Cons The calendar says it has a 2 way sync with Google but its been broken for as long as I have used the system (over a year), the reporting functions within the system are very poor and half the time when you set filters for the reports (the same filters) you get different information, the activity feed does not capture everything that happens on a job/ with a customer and its leave the user questioning how certain things on a file were done/ by whom. There are several other items but these are just a few. Review Source JS Jason S. Corporate Trainer Construction Used the software for: 2+ years ### "Leap is worth it !" July 3, 2024 4.0 Pros Their service and support staff are amazing. Easy to use platform for the reps to use in the field. Cons It does have it's "bugs" every now and again. Review Source Response from Leap July 8, 2024 Hi Jason! We're so glad that you think Leap CRM is worth it — we're a little bit biased, but we also agree. Glad to hear you love the support you get from our customer-facing teams. Cheers! The Leap Team AV Amanda V. Marketing Construction Used the software for: 1-2 years ### "New to the industry, new to JP" December 3, 2020 5.0 I'm very pleased with the software, as never having experience with competitive software in the past. I have a lot of corporate experience and this was a seamless transition for me. Pros I'm new to the industry, less than 6 months ago. I was introduced to JP my first day on the job and I have loved using the software. I love that it has the templates available so that you don't have to re-write the same email over and over again when you onboard a new customer. Moving customers through the stages is very helpful from a sales perspective. Cons Sometimes, I find the document management a bit clunky, especially on mobile. I find myself having to spend extra time searching for how to access documents for a customer on mobile whereas I don't have to do that on the desktop version. I also want to be able to set an appointment directly from a customer's profile with that customer, but you have to go to the calendar feature first and then add the meeting that way. It would be way more functional to have the ability to schedule directly while in the customer screen. Switched from [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) Unsure why leadership made the switch. Review Source CD Carol D. Accountant Construction Used the software for: 2+ years ### "Overall Impression of Job Progress" December 8, 2020 5.0 I believe this was covered in the above comments Pros This CRM Program was an excellent choice for customizing the interaction with QuickBooks. Invoices synced to QuickBooks directly from sales management and proposals kept everything up to date at all times. The ability for sales staff to review P&L information on their jobs, limited the exposure to our Quickbooks accounting information. Cons During the day Job Progress becomes slow to react to input and refreshing often sometimes helps. During the first 90 days, oversight had to be managed to make sure the synch between Job Progress and QuickBooks was active. Once both programs learned the terminology used and the terminology that had to be changed, we have had no problems. Reason for choosing Leap This was not my executive decision, however, I am pleased with the decision. Review Source DA David A. Project Advisor Construction Used the software for: 2+ years ### "Job Progress Reliability" December 15, 2020 1.0 I use it just use it too keep Track of Projects. Nothing that difficult. Uploading is slow and at times the Something went wrong thing comes on and I have too try again later. Not good Pros Uploading Documents. The Program is fairly easy. Again it is slow on the overall. I do not really have anything likable on the overall. Everybody in the Company Complains about it. The tasks that I do are not that difficult. If I was in Estimating I would get rid of it. But I do not have the Authority too do that. Cons I use it everyday. In the Morning early I whip thru my Files. Seems too respond faster in the early hours. The rest of the day it is slow. Really a Problem when I am uploading a New Project and I need speed in Front of a New Client. Photo Upload speed terrible. We now have it Linked with Company Cam. That helps but should not have too Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Company Made It. I think it was cost Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.