--- title: "Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Leap the right Construction CRM solution for you? Explore 407 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162690/Leap/reviews/" page_type: "reviews" language: "en" --- Leap 4.3 (407) [View alternatives](https://www.capterra.com/p/162690/Leap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Leap Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Dave C VP of SalesConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Leap integrates with our CRM easily and provides great automation for our sales process with increases margins by eliminating undersold jobs, and helps to shorten our cycle time.“ July 1, 2026 RO Rich O Sales ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Software update updates sometimes can slow you down some other backend work and dealing with the bugs on the user end“ May 5, 2026 TT Tim T General ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is user-friendly, organized, and makes it much easier for our sales team to build accurate quotes and present professional options to customers.“ May 8, 2026 JP Josiah P Senior Sales ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I can't use an existing pdf and have things autofill from the estimate.“ May 7, 2026 PH Paige H General Office ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “By combining sales pro and leap crm, we are able to create estimates for clients, keep track of all client info (securely!), make note of sales in order to aid employee paychecks, process payments, and so much more!“ October 27, 2025 DS David S OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “Hard to setup multiple product after initial onboarding they want to charge you for time.“ May 8, 2026 JP Juan Carlos P OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “I had the best experience I think so far, We used it every day and we have it set up in a way that WE can make an estimate in less than 5 minutes, it used to take me hours now is super simple and easy for the client to read.“ June 4, 2026 DH Danny H Design ConsultantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest frustration is bouncing between phases to add items.“ May 5, 2026 ## Showing most helpful reviews Showing 1-25 of 407 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zach L. Co-Owner/Skywarn Spotter Construction Used the software for: 6-12 months ### "Best CRM For Your Money!! " June 28, 2019 5.0 Excellent or A++ Pros Easily the best and most customizable CRM for the industry our today. Their app is second to none and the desktop platform makes following jobs a breeze! Plus, grabbing an e-signature right on the contract on the app is cake. No extra app to use Cons There really are none, if something arose the team at JP jumped to correct or add it right away. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Reason for choosing Leap Having a mobile app was key to our sales staff success and talking to the team at JP sold it. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Price and functionality. Review Source OH Osa H. Designer Construction Used the software for: 1-2 years ### "User friendly" May 4, 2026 4.0 My overall experience is wonderful. I really do like leap. Minus a little glitches it has once in a while I like leap. Pros It’s easy to put proposals together really fast and it looks very professional. I like how you can upload all the photos so there’s no question. What’s being given on a contract? Cons I really wish that Leap would get together and fix when you send a proposal with all your pictures and then somebody wants to turn it into a contract. You should just be able to click a button to turn it into a contract and not have to re-out all your numbers at all your pictures. I’ve asked for this in the past once we had a meeting with you guys and she said she would work on it, but nothing ever came of it. That would be huge for all of Us. My system glitches out and takes everything to zero and then I had to refresh it to get my dollars back so that’s something else that needs to be fixed. Happens quite a bit. Review Source Response from Leap May 6, 2026 Osa, thank you for the kind words and for the honest feedback. The proposal to contract flow you're describing is something we can actually help with. Linked Fields can be set up so your information carries over automatically from proposal to contract without re-entering. For pictures, adding them as a line item in your price guide is the cleanest way to make sure they show up on both documents. We'd love to walk you through both. Reach out to our support team at support@leaptodigital.com and we'll get you set up. Lawrence L. Production Manager Construction Used the software for: 2+ years ### "Leap review" April 17, 2026 1.0 I would not recommend going with leap. We switched over to Acculynx and it is much better in my opinion. Pros I didn't like leap at all. The platform seemed like it had issues every other week. The web browser version was also extremely slow. Cons The platform is very slow. Going from picture to picture took forever. Uploaded photos to the platform was also extremely slow. Review Source Response from Leap April 21, 2026 Lawrence, thank you for the honest feedback. We hear you. Slow load times and photo performance are frustrating. We've made significant investments in platform speed and stability over the past few months, including improvements to how photos are uploaded and rendered. We wish you well with your new platform. If you ever want to see where Leap stands today, we're happy to show you. RO Rich O. Sales Manager Construction Used the software for: 2+ years ### "Five star two thumbs up" May 5, 2026 5.0 I’ve been using Leap for about six years now and the more I used it the more I wondered why I took so long to get there Pros Simplicity of the contract creation. Once you understand the tools, it’s easy breezy to follow along. Cons Software update updates sometimes can slow you down some other backend work and dealing with the bugs on the user end Review Source Response from Leap May 11, 2026 Rich, six years is a long time to stick with a tool, and that means a lot to us. We're really glad the contract creation side has clicked for you and made the day to day easier. We hear you on the update disruptions, and it's something the team is actively working to improve. If you ever run into a specific issue mid-update, our support team is always happy to assist. Thank you for taking the time to share this. AP Amanda P. Sr. Management Business Operations Construction Used the software for: 2+ years ### "Mostly Pros " May 7, 2026 4.0 Overall, my experience with Leap has been positive. The staff is responsive and helpful in finding solutions quickly. Pros What I liked most about Leap was how easy it is to create contracts and proposals efficiently. The platform is user-friendly and helps streamline the sales process. Cons What I liked least about Leap is that form updates do not automatically carry over between offices, especially for post-sale documents and related workflows. Review Source Response from Leap May 21, 2026 Amanda, we're glad the contract and proposal experience has been working well for your team over the past 2+ years. On the form updates across offices, it's worth a conversation with support. If you're working off the same template, updates should carry over automatically. If there are multiple versions of the same document across offices, that's likely where the disconnect is happening and something we can help sort out. We appreciate the honest feedback and sharing both sides. CL Colt L. CFO Construction Used the software for: 2+ years ### "Leap is a Great Value to the company" May 4, 2026 5.0 It has been a positive experience overall, it is easy to create an accurate estimate and contract, and the program works quickly as you go to different parts of the program. Pros Something that is great about SalesPro is when there is an issue, they respond to it quickly minimizing downtime. Cons I don't really dislike anything about Leap. It has been a good experience for the most part. If there is anything i would have to say that it is making sure all the tags and notes are done so they show up properly on the contract. Review Source Response from Leap May 6, 2026 Colt, we're glad the experience has been positive and that the proposal to contract flow is working well for your team. Good callout on the tags and notes. That's a helpful reminder for anyone getting started with estimates. Thank you for taking the time to share this. DH Danny H. Design Consultant Construction Used the software for: 2+ years ### "Goodbye Paper Contracts, Hello Instant Estimates" May 5, 2026 5.0 Overall, Leap provides a great experience-it streamlines reviewing estimates and helps me engage with customers quickly and efficiently. Pros The best part about Leap is having pricing right at my fingertips-it makes putting together estimates quick, easy and a lot more accurate. Cons The biggest frustration is bouncing between phases to add items. It may come down to how we have things set up internally, but it definitely slows things down a little. Review Source Response from Leap May 11, 2026 Danny, we're really glad to hear Leap is helping you move faster with customers, that's exactly what it's built for. We hear you on the phase-switching friction. It's worth connecting with our support team to walk through your setup, there may be a configuration that smooths that out for you. Either way, that feedback is noted. Thank you for the kind words and for taking the time to share your experience. CH Colin H. Manager Construction Used the software for: 2+ years ### "Leap is a great product to used " May 4, 2026 5.0 My overall experience has been very positive with leap, I definitely recommend the software to everyone, just know it’ll take time to set up. Pros It has made our quoting in home so much more efficient. No more going to your truck for 30 minutes and using a calculator. Cons There is a long setup to get your price guide correct, but after it is set it is easy to increase/ decrease your pricing. Adding in new lines can be cumbersome Review Source Response from Leap May 6, 2026 Colin, that's exactly what we're going for, keeping your reps in front of customers. The price guide setup does take some upfront work to get right. And like you said, once it's set up it's easy to adjust and saves your reps time in the field. We appreciate you setting that expectation honestly for anyone considering it. Thank you for the recommendation and the two+ years with us. NE Nadir E. Sales consultant Construction Used the software for: 2+ years ### "Leap is incredible ! " May 4, 2026 5.0 Pros Easy to use app and you can easily link so many different features to it making contracts , spec sheets and financing easy including AI note taking apps to improve sales pitches Cons Nothing not to like. The only thing I can truly say is it logs you out after a certain amount of time but that’s for protection Review Source Response from Leap May 6, 2026 Nadir, this is exactly the kind of feedback we love to hear from someone who's been using it for years. We appreciate you calling out the integrations. Making contracts, spec sheets, and financing work together in one place is a big part of what SalesPro is built for. Thank you for the recommendation. AL Adam L. OWNER Construction Used the software for: 2+ years ### "BOOM!!! Look nowhere else!!" May 19, 2026 5.0 From support to training and implementation the process was always simple. The support staff and timeliness has been unmatched! Pros I’ve been using Leap for over 10 yrs now. I actually went to headquarters and learned directly from one of the founding fathers, \[sensitive content hidden\] Cons Nothing!! The only thing that can suprass this is integrating AI such as ChatGPT to help with doing onsite renderings of the projects. Review Source Response from Leap May 21, 2026 Adam, 10 years with Leap is something we don't take for granted. We're glad the support and training experience has been consistent throughout. AI is something we're actively investing in, and that's exactly the kind of input we want as we get there. EL Emily L. Marketing Director Construction Used the software for: 1-2 years ### "LEAP is great, and so are their reps! " September 24, 2024 5.0 Pros Their app and their new report building feature. Cons How reporting pulls the data, I have to often create my own to get more accurate reporting. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap My sales reps liked your app, I liked BuilderPrime better Review Source Response from Leap October 1, 2024 Hi Emily! Thank you so much for leaving us such a great review. Our app is definitely one of our standout features and we're happy to hear you're using Data Builder. We are actively working on improvements to the Data Builder tool, so any feedback you'd love to give us is welcome. - The Leap Team SM Stephen M. COO Construction Used the software for: Less than 6 months ### "Written for the roofer" December 3, 2020 2.0 They have dressed it up, and it appears robust, until you start digging in, and then all the flaws or lack of ability show themselves. I also need to be able to integrate with QB, through a portal service, as my bookkeeper is not in my office. I asked about this 6 weeks ago, and all I have heard is crickets on how to do this. Support for general things is good, but once you scratch more than the inch (see reference above), it grinds to a non-responsive halt. Pros It was easy to initially integrate, but the program capability is a mile wide and an inch deep. You don't have to scratch too far to hit bottom in any area. The onboarding training was good in a broad sense, but as I get deeper into it, I am really struggling to get answers. I committed to give it 6 months, but it is likely that I will cancel. Cons I am a full service GC, and need to track and manage a large base of subs, and this program is struggling to provide the basics that I need. You can either get financials of a job or financials of a sub-job, but you can not combine the two. I need to know overall, and be able to drill down. Many of the features with the integration with QB and financials is not intuitive, and not even logical. Also, unless your sub subscribes to their online portal, the subcontractor is handled like a stepchild. I want to be able to fully manage and communicate with my sub, and not force them to buy something or manage an online access account. My subs are good at their trades, not necessarily the most technically astute. If this was something that was universal, and most subs used, that would be great, but that is not what we are talking about here. Reason for choosing Leap I did an exhaustive and detailed research on what I needed, and compared about 15 companies. QB integration was a dealbreaker, and that narrowed the pack. Then I did side by side comparisons of what the sales pitch and demos were, and which one I thought was the best value. There are some companies that charge similar price, some that are hundreds per month, some that require all data entry, including invoicing and bill management be done in their system, some that integrate with other 3rd party software, etc. Initially, JobProgress seemed like a good value, and provided most of what I needed. it is packaged and they have the sales pitch down, but there is not a lot of depth. Major failings I have found so far: Email and communication: If you don't send it from the program, you don't capture the info. QB integration is lacking depth and detail. Support has been mediocre on anything but standard questions. I will likely keep looking. Switched from [DASH](https://www.capterra.com/p/149523/DASH/) I have been in business for 20 years, sold the entity that was doing Disaster Restoration, and started a new division, focusing mainly on commercial upfits, but selectively doing residential. In DR, we used this robust software program that we ran all our projects out of, and it was awesome, but it is focused on that industry and overkill for what I need, and the costs that it would be. Suffice it to say, I was a power user on that program, and know specifically and absolutely what I need and would use in a program. I actually was on the beta development team for the program, and was considered one of their more "fully invested" in the program users, so when I say I know what I am talking about and what a program should provide, I have the credentials to back this up. Review Source MM Mike M. Marketing Director Construction Used the software for: 2+ years ### "5-Star Excellence " August 12, 2024 5.0 It has been fantastic when needing help from support or our CSM (\[sensitive content hidden\]) they have all been phenomenal. Pros The UI and UX are some of the greatest parts about the applications. The mobile applications are really great when in the field and needing quick support. The programs have been designed to really support the contractor/customer. Cons The only thing I would like to see with LeapCRM is just the addition of a call center platform with a calling queue, other than that I think it is a great product. Switched from [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) We were looking for a more current and updated product and better support. Review Source Response from Leap August 15, 2024 Hi Mike! So glad to hear you love Leap CRM's UI and UX. We also are happy to hear that you're satisfied with our CSMs. Happy to provide a better CRM to help empower your business. - The Leap Team KM Kris M. Systems Admin Luxury Goods & Jewelry Used the software for: 1-2 years ### "They'll Take Leap from my Cold Dead Hands" July 3, 2024 4.0 It's been a great experience. I've learned from a fantastic team, been able to merge several of our tools into Leap thusly saving us money and time, and continue to find ways to improve upon every part of our current setup. Pros Customization options, user friendly dashboard, amazing service from support team (\[sensitive content hidden\] are fantastic!) Cons It's not as reliable as I need, missing some features that seem obvious and necessary, app is buggy Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap It meets all our needs for the most part and we were able to condense other apps into leap Review Source Response from Leap July 8, 2024 Hi Kris! We're so glad that Leap SalesPro has been able to help you so significantly. At Leap, we're pretty big fans of the fact we've helped streamline your tech stack (saving you time and money in the process). Our goal is that we hope to continue to improve our products to continuously deliver a 5-star experience for all our users. If you'd be interested in joining our rolling beta programs where you can give feedback directly on new features (hopefully the features you feel are missing), drop us a line at marketing@leaptodigital.com. Cheers! - The Leap Team MG Michael G. owner Construction Used the software for: 1-2 years ### "1 year review" December 9, 2020 4.0 JP right now is a love-hate relationship. I have invested so much into it, but yet I still feel like it is falling short and some basic but important function. I'm hopeful that these items will change. Pros 1.) ease of use 2.) estimating portion 3.) workflow management 4.) documentation management 5.) sales tracking Cons 1.) accounting integration w/ QuickBooks does not work well 2.) no copy and paste feature 3.) I had my proposal template converted and it looked awful and I had to pay for it 4.) you allow google sheets integration but not google docs so I can work on my normal proposal format 5.) you have to be in a client or search for a client to add a new job to that client 6.) no easy accounts payable system ( i have to use dropbox for that) 7.) change orders estimate sheet has different settings from the normal estimate sheet. creating double work 8.) P&L is manual entry so if we use it, we have double-entry again. Once in Quickbooks once in JP. 9.) Training is very surface level. I had to learn most of it on my own and then train my staff. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Leap we used buildertrend for a while, but JP promised to have a QuickBooks integration so we switched. When the integration came it was/ is a massive letdown. Review Source MP Mori P. Business Development Construction Used the software for: 1-2 years ### "JP needs some upgrades " December 8, 2020 3.0 It has been fine, not excellent. We have had major issues with the email portion and have spoken to support about it way too many times Pros It was the best on the market at the time we enrolled Cons It has so many flaws -the email load chain is obnoxious, emails get lost or never received, there are too many steps to do simple tasks, the custom contracts are not readable to the finance portion, estimates can not be converted to contracts, the calendar has never synced properly, it’s hard to access closed jobs if archived, pictures take forever to load through the app, there are too many options on the system that don’t pertain to our industry (pool business) Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap It had the most amount of construction verbiage and ability to load contract workers, sq footage of jobs etc Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Joist was a simple version at the time, they have since upgraded their system. Review Source SL Sam L. Office Manager Building Materials Used the software for: 6-12 months ### "Great performance and speed!" April 27, 2026 5.0 Pros Leap has great performance and speed. Which is super important working in the administrative field. We're always looking for the best tools for bugs and issues and this has been great! Cons I have no complaints. I needed something explained to me because I wasn't understanding, that's about it. And their customer service team was amazing and super helpful. Review Source Response from Leap April 28, 2026 Sam, thanks so much for sharing this! We're glad Leap's been a reliable tool for your team and that our support team could help when you needed it. We'll keep working to make the experience even better. KC Kayla C. Student leader Construction Used the software for: Less than 6 months ### "Leap ahead of life" April 19, 2026 5.0 Pros The security features are great to keep everything in one place and organized. It is fast and works well. Cons Sometimes I think Leap runs slow but that’s not very often. I really like this software overall and will use it. Review Source Response from Leap April 21, 2026 Kayla, great to hear the platform is working well for you. Security and speed are two things we work hard to get right, so glad those are landing for your team. CB Claude B. Salesman Construction Used the software for: 2+ years ### "Sales With Leap." October 15, 2024 5.0 Leap makes closing the deal fun and easy. After adding everything you need for that prospect or customer it automatically adds the total for you. This allows you to Close The Deal right then and their instead of coming back and it eliminates the need to leave a quote. Pros Working in sales is a very taxing profession. Leap makes it easy to navigate the sale the confidence. Cons From my point of view I didn’t really have any negative complaints except maybe a slight lag within the app. Review Source Response from Leap October 22, 2024 Hi Claude! Thanks for the great review. So glad you find our software easy (and even fun) to use. We find that the ability to use Leap SalesPro with the customer right at the kitchen table allows you to close more deals successfully — and we're happy this is the case for you! - The Leap Team CP Clint P. Owner Construction Used the software for: Less than 6 months ### "JobProgress Didn't work for me" March 6, 2021 2.0 The thing I found most irritating was when I brought up my concerns to the sales person. The response was., "This is the first I've heard of any issues with JobProgress" and "No one can use a new system, whether it's JobProgress or anything else, without training." I brought these issues up after two training sessions and hours and hours of watching their training videos. The experiences of other users in context to the real problems we had with the software is not germane to my business. I brought up the issue because we had real concerns. To just say "training" made me think...hmmmmm. If I'm having this many problems now and the answer is "training". What will it look like six months from now if we are having the same problems. Pros The data collection is top notch. The software will take as much information as you can upload. I'm sure this platform is effective for some people. We just had too many issues to risk rolling into prime time. Cons Too many different ways to do something, not very user friendly, and was difficult to find a rhythm with scheduling. It had a significant lag time between hitting input and the data populating. We would upload things and they disappear into the abyss. Platform cannot receive text from people that are not in the CRM. I wish I would have known this in the beginning. This would have been a deal breaker. This was an $850 lesson. Reason for choosing Leap I needed a high level view of all customer activity. From sales to completion. Job progress filled that need. Review Source FS Fayth S. Executive Assistant Construction Used the software for: 1-2 years ### "The best platform I have used " December 15, 2020 5.0 Overall I am in love with Job progress within my 4 years of being in this industry this platform has made my job the easiest, it has been. As I am learning more about the program the more I am realizing that it is helping the company as a whole. I absolutely love this program and will possible us it until I cant anymore. Pros This whole system has made an impact on our company. It has most definitely eliminated 99.99% of all phone calls that were being made to figure out where the project was in our processes. For the past year, we have only scratched the very basic parts of Job progress. Just recently we have been able to dive into the program and utilize it even more for our company. This program is definitely one I will always recommend to any other business owner I know! Cons The only con I have for this program is that there is so much that can be done, yet not enough explanation, meaning there isn't a way for me to ask our sales rep to show me the hidden features. Because honestly all of the job progress seems to be a hidden feature. Alternatives considered [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Review Source TJ Troy J. Genral Manager Construction Used the software for: Less than 6 months ### "Dont Login they try to lock you into a contract" October 12, 2023 1.0 Horrible RUN!!! Been trying to cancel for weeks and they refuse to cancel even though you never are presented with a contract/agreement. Signing in is their way of locking you in. Insane business practice. Pros The sales rep and trainer were nice. They did their best Cons Everything cost more money above your supscriptionSlower than 90's internet BAD customer service Alternatives considered [Contractor Foreman](https://www.capterra.com/p/166113/Contractor-Foreman/) Reason for choosing Leap Good sales rep. Review Source AV Amanda V. Marketing Construction Used the software for: 1-2 years ### "New to the industry, new to JP" December 3, 2020 5.0 I'm very pleased with the software, as never having experience with competitive software in the past. I have a lot of corporate experience and this was a seamless transition for me. Pros I'm new to the industry, less than 6 months ago. I was introduced to JP my first day on the job and I have loved using the software. I love that it has the templates available so that you don't have to re-write the same email over and over again when you onboard a new customer. Moving customers through the stages is very helpful from a sales perspective. Cons Sometimes, I find the document management a bit clunky, especially on mobile. I find myself having to spend extra time searching for how to access documents for a customer on mobile whereas I don't have to do that on the desktop version. I also want to be able to set an appointment directly from a customer's profile with that customer, but you have to go to the calendar feature first and then add the meeting that way. It would be way more functional to have the ability to schedule directly while in the customer screen. Switched from [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) Unsure why leadership made the switch. Review Source JS Jason S. Corporate Trainer Construction Used the software for: 2+ years ### "Leap is worth it !" July 3, 2024 4.0 Pros Their service and support staff are amazing. Easy to use platform for the reps to use in the field. Cons It does have it's "bugs" every now and again. Review Source Response from Leap July 8, 2024 Hi Jason! We're so glad that you think Leap CRM is worth it — we're a little bit biased, but we also agree. Glad to hear you love the support you get from our customer-facing teams. Cheers! The Leap Team AC Austin C. President Construction Used the software for: 2+ years ### "How we organize my business using Job Progress" December 15, 2020 5.0 Amazing!!! I absolutely love having job progress (JP) to manage and grow my business. This is the only way I can stay organized, manage my team and their responsibilities, interact with customers and manage all the documentation necessary to run a multi million dollar business. The customer service is beyond compare, the owner has helped us on many occasions and is always available. I highly recommend everything about Job Progress Pros Being able to organize ever aspect of my business in one app Cons Templates are almost impossible to build and you have to pay JP to make them for you. Reason for choosing Leap Easy of use, price, my interactions with the management. Great product, great people, great company all around! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.