--- title: "Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Leap the right Construction CRM solution for you? Explore 449 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162690/Leap/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Leap 4.4 (449) [View alternatives](https://www.capterra.com/p/162690/Leap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Leap Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews Dave C VP of SalesConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Leap integrates with our CRM easily and provides great automation for our sales process with increases margins by eliminating undersold jobs, and helps to shorten our cycle time.“ July 1, 2026 RO Rich O Sales ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Software update updates sometimes can slow you down some other backend work and dealing with the bugs on the user end“ May 5, 2026 TT Tim T General ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is user-friendly, organized, and makes it much easier for our sales team to build accurate quotes and present professional options to customers.“ May 8, 2026 JP Josiah P Senior Sales ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I can't use an existing pdf and have things autofill from the estimate.“ May 7, 2026 PH Paige H General Office ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “By combining sales pro and leap crm, we are able to create estimates for clients, keep track of all client info (securely!), make note of sales in order to aid employee paychecks, process payments, and so much more!“ October 27, 2025 DS David S OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “Hard to setup multiple product after initial onboarding they want to charge you for time.“ May 8, 2026 MR Michael R Outside Sales RepresentativeDesign, 501 - 1,000 employeesUsed the software for: 6-12 months. “The self guidance makes it so that you can’t forget anything that’s required which helps with writing clean deals and preventing delays.“ August 31, 2026 DH Danny H Design ConsultantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest frustration is bouncing between phases to add items.“ May 5, 2026 ## Showing most helpful reviews Showing 1-25 of 449 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael D. Chief Operating Officer Construction Used the software for: 2+ years ### "Great after initial setup" April 21, 2026 4.0 Positive overall after initial setup. Have since set up in multiple instances and much better second time around Pros Control of my salespeople and what they can sell in the home. I can also control the visual brand of my company Cons Initial setup was lacking. Bounced between implementation specialists. Once I was self sufficient it got better Alternatives considered [Fluix](https://www.capterra.com/p/141488/fluix/) Reason for choosing Leap More control and less reliance on adobe pdf knowledge at the time Review Source Response from Leap April 24, 2026 Michael, thank you for the honest feedback and for sticking with Leap. Initial setup is the heaviest lift of the whole process, and we know it takes time to get there. It's great to hear that once you were up and running, you had the control you were looking for. The ability to manage what your team sells and how your brand shows up in the home is exactly what Leap is built for. We appreciate your long-term trust and the thoughtful review. JT Joshua T. Market Sales Manager Construction Used the software for: 6-12 months ### "Sales Pro is Great" August 31, 2026 5.0 My overall experience with Leap SalesPro has been very positive. I use it in a real-world, in-home sales environment, and I think it fits what we are trying to accomplish at Brightside Windows extremely well. It helps us provide a more organized, consistent, and professional experience for our homeowners while also giving our sales team the tools needed to effectively move through the sales process. It has become an important part of how we operate, and I would definitely recommend it to other home-improvement companies looking to improve and standardize their sales process. Pros I really like how Leap helps create a consistent and professional sales experience from start to finish. It keeps the process organized, makes it easy to walk homeowners through their options, and gives our sales team a clear structure to follow during appointments. For what we are trying to accomplish at Brightside Windows, it has been a great tool for keeping our presentation streamlined and helping our customers feel confident in the process. Cons There honestly isn’t much that I dislike about the platform. Like any system with a lot of functionality, there can be a little bit of a learning curve when first getting familiar with everything, and there are always small areas where the workflow could be even faster or more intuitive. Overall, though, those are minor compared with the value we get from the platform. Review Source Lawrence L. Production Manager Construction Used the software for: 2+ years ### "Leap review" April 17, 2026 1.0 I would not recommend going with leap. We switched over to Acculynx and it is much better in my opinion. Pros I didn't like leap at all. The platform seemed like it had issues every other week. The web browser version was also extremely slow. Cons The platform is very slow. Going from picture to picture took forever. Uploaded photos to the platform was also extremely slow. Review Source Response from Leap April 21, 2026 Lawrence, thank you for the honest feedback. We hear you. Slow load times and photo performance are frustrating. We've made significant investments in platform speed and stability over the past few months, including improvements to how photos are uploaded and rendered. We wish you well with your new platform. If you ever want to see where Leap stands today, we're happy to show you. Dave C. VP of Sales Construction Used the software for: 2+ years ### "Great solution for digital documents" July 1, 2026 4.0 Overall, the experience is good. Leap integrates with our CRM easily and provides great automation for our sales process with increases margins by eliminating undersold jobs, and helps to shorten our cycle time. Pros Simple to use and train. If you can order on Amazon, you can sell a project with SalesPro. Great customer service assists with any issue. Cons Difficulty implementing certain custom processes causes you to be a little flexible or find a workaround. Alternatives considered [One Click Contractor](https://www.capterra.com/p/186232/One-Click-Contractor/) Reason for choosing Leap Ease of use, UI, ability to use when not connected to the internet Review Source MR Michael R. Outside Sales Representative Design Used the software for: 6-12 months ### "Simple, fast and reliable." August 31, 2026 5.0 Leap is very simple to use and has several nice features that make it very efficient. The self guidance makes it so that you can’t forget anything that’s required which helps with writing clean deals and preventing delays. Pros Easy to build multiple proposals, upload finance documents and result/close out appts. Very little glitching and quite reliable. Cons Limited overview of customers without having to click “show more” and scroll or type a name. Would be nice to be able to put personal notes or set follow-up notifications for leads. Review Source SL Scott L. Sales Consultant Construction Used the software for: 2+ years ### "Sales Consultant " August 31, 2026 5.0 I use leap throughout every day, 24/7. It is very helpful and easy to use, with more applications than I currently need. Pros I like that Leap is very detailed and easy to use, which I do every day of the year several times a day, for sales appointments, tasks and follow up. Cons There is nothing that I don’t like or need that Leap doesn’t offer that I use for sales and personal use. Review Source MT Matthew T. Sales representatives Construction Used the software for: 1-2 years ### "The leap program has made my job easier" September 25, 2026 5.0 I use the leap program 6 days a week to nearly sell up to 3 million dollars of business a year. Without it building out contracts and proposals would take me longer. My overall experience has been fantastic and efficient. Pros Love the ease of use. Being a able to select exactly what I need to build out an estimate easily and not have to do a math makes my job quicker and more efficient Cons Not a lot I absolutely love the program going from this from pen and paper. I do have issues with it the more customers I have in the program the slower it’s starting to move Review Source ML Mark L. Branch Owner Construction Used the software for: 2+ years ### "Roofer Review" September 2, 2026 5.0 Been using it for 2.5 years now. Ive never explored another company because ive been satisfied this whole time. Pros I like how its a one stop shop for all of my needs. Customer numbers, emails, photos, documents, text reminders. I don't know if i could ever switch to another crm. Cons Sometimes it doesn't upload all of the photos I selected in my photo library. So then i have to go back and decipher which photo wasnt uploaded. Review Source BD Baltazar D. Remodeling Construction Used the software for: 6-12 months ### "“Everything We Need in One CRM”" September 1, 2026 5.0 leap has been a very useful software for our company. It makes it easy to manage the entire process with our clients from beginning to end, all in one CRM. From keeping everything organized to managing payments, the system has made our day-to-day work much easier. Even the Custumers support it and have had a great experience using it. Overall, we’re very satisfied with leap and definitely recommend it. Pros contractor management and security, The software offers great value for the money. So far, we haven’t experienced any major bugs or issues, and the system has been reliable and easy to use for our day-to-day operations. Cons very helpful for my business my team love it “Easy and convenient access to all the information we need.” Review Source JT Jacob T. Sales consultant Retail Used the software for: 2+ years ### "Recommend Leap for being efficient and easy to use" September 1, 2026 5.0 overall leap works well helps you do everything easy and efficiently. Makes it very transparent for the customer as well Pros Helps build an accurate and detailed estimate. Provides line items for the customer to see exactly what they’re getting. It also make it easy to write up contracts and take payment. Cons Sometimes you will have glitches moving back and forth between contract and estimate. If customer information also will disappear if nothing is imputed and you go back to result your appointment Review Source TT Tim T. General Manager Construction Used the software for: 2+ years ### "General Manager " May 8, 2026 5.0 We’ve had a very positive experience using the Sales Pro program for Kohler products. The platform is well organized, user-friendly, and has helped streamline our sales process significantly. It makes building quotes and presenting product options to customers much more efficient, and the visual tools and product information are extremely helpful for both our team and our clients. Like any program, there are occasional slowdowns or small issues with updates syncing quickly, but overall the system has continued to improve and evolve over time. The support and resources available have also been very beneficial. Overall, Sales Pro has been a valuable tool for our company and has helped improve both efficiency and customer experience. Pros We’ve had a great experience using the Sales Pro program for Kohler products. The platform is user-friendly, organized, and makes it much easier for our sales team to build accurate quotes and present professional options to customers. The product information, visual tools, and support resources have helped improve efficiency and customer confidence throughout the sales process. The program continues to evolve and improve, and it has become a valuable part of our daily operations. Overall, a great tool for any team selling Kohler products. Cons Overall, we’ve had a positive experience using the Sales Pro program for Kohler products. The platform is organized, easy to navigate, and helps our sales team create professional quotes and presentations for customers. The product visuals and information available have been very helpful during the sales process and have improved efficiency for our team. That said, there are still a few areas that could be improved. The system can occasionally run slow, especially when loading larger projects or updating pricing. There are also times when product updates or availability changes take longer than expected to reflect in the program. A little more customization in the quote layouts and reporting features would also be beneficial. Even with those issues, the program has been a valuable tool overall, and we appreciate the continued improvements being made to it. Alternatives considered [One Click Contractor](https://www.capterra.com/p/186232/One-Click-Contractor/) Reason for choosing Leap We chose Sales Pro because it provides a much more streamlined and professional experience compared to other platforms we’ve used. The system is easy to navigate, keeps our sales process organized, and allows our team to build accurate quotes quickly Review Source Response from Leap May 21, 2026 Tim, accurate quotes and confident presentations at the kitchen table are exactly what SalesPro is built for, and we're glad it's become a reliable part of how your team sells Kohler products day to day Both the performance slowdowns on larger projects and the pricing update lag are on our radar, and we're working on both. We appreciate the detailed feedback and the 2+ years with us. WD William D. Owner Construction Used the software for: 1-2 years ### "Doing good" May 4, 2026 5.0 Been great for the most part, need discounts if you got any, life is too expensive, including this app Pros Easy to build estimate, easy to make money. Easy to get signatures. Life is better with sales pro than paper Cons It freezes, sometimes uploads disappear, 2 make a second contract you have to change name or first 1 will disappear Alternatives considered [Acumbamail](https://www.capterra.com/p/195838/Acumbamail/)[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Leap $$ mostly, went to sales pro they are way too expensive went to some cheap ones they don’t do enough Switched from [Nimbus Capture](https://www.capterra.com/p/234432/Nimbus-Capture/) Link to leap and they lied during sales call Review Source Response from Leap May 7, 2026 William, thank you for the honest feedback. We're glad estimating and signatures have been working well for you. The freezing and upload issues aren't experiences we want you to have. We've been actively working on loading and speed improvements and will continue to, but please reach out to our support team so we can look into what's happening on your account specifically. We appreciate you sticking with us and telling us where we can do better. AP Amanda P. Sr. Management Business Operations Construction Used the software for: 2+ years ### "Mostly Pros " May 7, 2026 4.0 Overall, my experience with Leap has been positive. The staff is responsive and helpful in finding solutions quickly. Pros What I liked most about Leap was how easy it is to create contracts and proposals efficiently. The platform is user-friendly and helps streamline the sales process. Cons What I liked least about Leap is that form updates do not automatically carry over between offices, especially for post-sale documents and related workflows. Review Source Response from Leap May 21, 2026 Amanda, we're glad the contract and proposal experience has been working well for your team over the past 2+ years. On the form updates across offices, it's worth a conversation with support. If you're working off the same template, updates should carry over automatically. If there are multiple versions of the same document across offices, that's likely where the disconnect is happening and something we can help sort out. We appreciate the honest feedback and sharing both sides. DH Danny H. Design Consultant Construction Used the software for: 2+ years ### "Goodbye Paper Contracts, Hello Instant Estimates" May 5, 2026 5.0 Overall, Leap provides a great experience-it streamlines reviewing estimates and helps me engage with customers quickly and efficiently. Pros The best part about Leap is having pricing right at my fingertips-it makes putting together estimates quick, easy and a lot more accurate. Cons The biggest frustration is bouncing between phases to add items. It may come down to how we have things set up internally, but it definitely slows things down a little. Review Source Response from Leap May 11, 2026 Danny, we're really glad to hear Leap is helping you move faster with customers, that's exactly what it's built for. We hear you on the phase-switching friction. It's worth connecting with our support team to walk through your setup, there may be a configuration that smooths that out for you. Either way, that feedback is noted. Thank you for the kind words and for taking the time to share your experience. NE Nadir E. Sales consultant Construction Used the software for: 2+ years ### "Leap is incredible ! " May 4, 2026 5.0 Pros Easy to use app and you can easily link so many different features to it making contracts , spec sheets and financing easy including AI note taking apps to improve sales pitches Cons Nothing not to like. The only thing I can truly say is it logs you out after a certain amount of time but that’s for protection Review Source Response from Leap May 6, 2026 Nadir, this is exactly the kind of feedback we love to hear from someone who's been using it for years. We appreciate you calling out the integrations. Making contracts, spec sheets, and financing work together in one place is a big part of what SalesPro is built for. Thank you for the recommendation. JH Jason H. Owner Construction Used the software for: 2+ years ### "A Plus Roofing" September 1, 2026 5.0 Pros As an owner, it is user-friendly and able to connect with all my Salesman‘s. We enjoy to be able to see acceptance of our proposals. Cons Sometimes we feel like it is slow. The system can feel complicated, and some features take too many steps to complete.” Review Source JG Jarrod G. Sales Manager Construction Used the software for: 1-2 years ### "Leap is great" August 31, 2026 5.0 Overall, the experience has been very good. We can price up everything that we need quickly and efficiently with that being said I wish there was more flexibility for us to tailor it to our exact needs. In general, leap is a very good system for us to use as a business. Pros Ease of use for our sales reps. They are able to quickly and efficiently build estimate estimates to price up jobs for homeowners. Cons There are some limitations as far as how we would like to structure the estimates and contracts. So I would say lacking the ultimate flexibility that we would like Review Source ML Matt L. Manager Construction Used the software for: Less than 6 months ### "The Garage Builder Review" May 14, 2026 5.0 Overall it has been a helpful tool for our company. Leap is very user friendly and helps us to stay organized with our customers. Overall 5 stars! Pros The software is very user friendly and aesthetically pleasing. Customer support has treated us well and has been able to set up virtual meetings to address any questions. Would definitely recommend the software to anyone in the construction business. Cons A few minor issues with having to rename customer titles but overall I like using the leap crm and sales pro. Review Source Response from Leap May 21, 2026 Matt, we're glad the onboarding experience has been smooth and the support team has been able to keep up with your questions. A 10/10 recommendation before you're even six months in means a lot. The customer title issue is something our support team can help with, reach out and they'll get it sorted. MB Michael B. Sales Construction Used the software for: 6-12 months ### "Simplicity" September 13, 2026 5.0 It is simple to use easy to understand. The layout makes absolute sense. Everything is right where you would think it would be the photos help whenever learning new pages. Pros So far is very easy to use. It helps me to do my job quickly and efficiently. The system allows us to have access to fast and reliable pricing. Cons I have very little to say, and I believe that the product is very solid. Sometimes it would be helpful to have access when not in good service areas because we do not always have Internet on site. Review Source MG Moses G. Project manager Architecture & Planning Used the software for: 6-12 months ### "Good UI for a CRM" September 9, 2026 5.0 Good, one of the better CRMs I’ve used. It takes a lot to get a “good” remark for me so that alone means a lot. Pros Crm platform is clean and seamless UI. I like how it also won’t let you move forward without necessary fields populated. Cons Refresh population when you deselect a contract type. I wish information would stay populated. Aside from that, nothing. Review Source NS Nimrod S. owner Music Used the software for: Less than 6 months ### "Leep Crm Your Business Management Tool " August 31, 2026 5.0 Before implementing LEAP CRM, everything was handled through an old-school system—folders, handwritten paperwork, and physical documents. Now, everything is digital and organized in one place on my computer. It has made managing information much easier, faster, and more efficient. Pros What I like most about LEAP is that it helps me stay organized. It keeps all of my information in one place, making it easier to find documents, manage my work, and stay on top of everything. Cons The thing I like least about LEAP is that it is not very cost-friendly. While LEAP has helped me stay organized and made my work more efficient, the cost can be a challenge. Review Source JS Jeffrey S. Sales Rep Construction Used the software for: Less than 6 months ### "Synergy2026" August 31, 2026 4.0 Use leap 3 to 10 times per week and it is a great source to help prospects understand details much better Pros It’s super easy to utilize and a excellent tool for informational purposes and illustrations to help prospect follow all data being addressed in appointment Cons I actually don’t have any issues with SalesPro as it’s more of an internal controlled platform versus external. I do hope my company updates it more so I’m not behind the proverbial 8 ball Review Source VS Vincenzo S. Design Consultant Retail Used the software for: Less than 6 months ### "Subpar not the greatest but doable" September 1, 2026 4.0 Soso I like it, but I don’t like it on days. That connection is bad. I wish I was able to use it on my phone and my iPad at the same time. Pros I like how everything is a one stop shop. I can find what I need easily. I have resources for help if I need it. Cons It runs like an old Dell computer. Very slow, API gateway. It should be able to run on more than one device at a time. Review Source KC Kayla C. Student leader Construction Used the software for: Less than 6 months ### "Leap ahead of life" April 19, 2026 5.0 Pros The security features are great to keep everything in one place and organized. It is fast and works well. Cons Sometimes I think Leap runs slow but that’s not very often. I really like this software overall and will use it. Review Source Response from Leap April 21, 2026 Kayla, great to hear the platform is working well for you. Security and speed are two things we work hard to get right, so glad those are landing for your team. CC Chris C. VP of Sales Construction Used the software for: 2+ years ### "“From Essential Tool to Overpriced Disaster – Avoid This Product”" November 20, 2024 1.0 I’ve been a loyal user of this contractor-focused software for years, but since it was acquired by a larger conglomerate, it has completely fallen apart. What was once an invaluable tool for estimating and CRM has become overpriced and riddled with unnecessary changes that only benefit the company, not its users. The pricing has skyrocketed. I used to pay $55 a month, but now they’ve added a $99 base fee plus an extra $5-$6 per month—essentially tripling the cost overnight. With this rate increase, they’ve priced themselves out of being competitive. There are much better and more affordable tools available for contractors. Worse, the company enforces a ridiculous 60-day written cancellation policy, yet they implemented the rate increase immediately. Even after I canceled, they refused to refund my money for the unused portion of my subscription. This is appalling, especially for a product that has deteriorated so drastically in quality. Save yourself the frustration. Look elsewhere for tools that respect their customers and offer real value. Pros I liked it before it was bought out - the original version called Job Progress was a better solution. It has slid back farther and farther since the acquisition. Cons The price hike became 3x what I used to pay and they forced me to pay it for two months despite my never agreeing to this price adjustment citing their 60 day written notice stipulation. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source Response from Leap December 5, 2024 Hi Chris, Apologies if you're not seeing the value. Our dev team has been working really hard to add new features and functionality over the last 2 years. We really think they are big improvements to help you run your business. Would love the chance to show you. Please reach out to your Customer Success Manager if you want a walkthrough. Thanks! Leap Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.