# Page 13 | Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Leap the right Roofing solution for you? Explore 385 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162690/Leap/reviews

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Leap

4.3 (385)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 10th, 2026

# Page 13 - Reviews of Leap

## Showing most helpful reviews

Showing 301-325 of 385 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CT

CRYSTAL T.  
Office Assistant  
  
Used the software for: 6-12 months

### "It was a bit ruff at first, but we caught on fairly quickly."

July 5, 2018

4.0

Pros

I like that all information about the job is stored in once place, versus our old system. The email history is also nice as we can see all messages sent and received with each customer so we are always in the loop.

Cons

It doesn't automatically update once you have checked the email, it still shows you have an email unless you refresh.

Review Source

MO

Mark O.  
Owner  
  
Used the software for: 6-12 months

### "Easy to use and train platform"

July 5, 2018

4.0

Pros

Simple like an iphone. I have research many other crm for production. Most are very confusing and have too many features. Jobprogress was simple and easy to use for the whole team.

Cons

Glitchy, slow at times, Jobprogress is still growing and improving. There marketing/sales isn't up to speed with saleforce for charts and analytics.

Review Source

HB

Harlan B.  
Salesman  
Construction  
Used the software for: 6-12 months

### "JobProgress "

June 28, 2019

4.0

Pros

Being able to search any customers info from anywhere

Cons

Having to have internet. Not a back up option for customers whole file

Review Source

SS

Scott S.  
Director of sales  
Construction  
Used the software for: Less than 6 months

### "Happy camper"

December 3, 2020

5.0

It takes a little to to navigate, however once you hang in there long enough I find it really great.

Pros

Covers everything I need to maintain efficiency

Cons

Ability to delete lost prospects. Built in tutorial on how to use specific items. Photography orginazation very difficult.

Reason for choosing Leap

My friend recommended you

Review Source

NG

Naomi G.  
Marketing manager  
  
Used the software for: 6-12 months

### "very good, some things still need attention!"

July 2, 2018

4.0

Pros

easy to use, the mobile access is really good and simple to use. some of the reports are good but need refining. I like the fact that the sales guys can't remove a job! that keeps them honest :)

Cons

I don't like not being able to see notes on a report. it would be great if you could read the latest note straight away

Review Source

JK

Joshua K.  
Solar panel Installator  
Construction  
Used the software for: Less than 6 months

### "Kustom connections "

December 16, 2020

5.0

It helps all the way around with all aspects of the job .

Pros

It helps with keeping all the customers information. Also the information about each job .

Cons

It needs to send confirmation emails, after you send a email. It would be nice if it would confirm that the recipient received email .

Review Source

JD

Juan D.  
Operations Manager  
Construction  
Used the software for: Less than 6 months

### "Job Progress"

June 20, 2019

5.0

It makes the communication between all staff simple, everyone is in the same page.

Pros

After trying other companies, we found a winner with Job Progress, it makes our life some much easier to run our business.

Cons

It has sometimes trouble to communicate with eagle view or quickbooks.

Switched from

[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)

Price.

Review Source

VR

Verified Reviewer  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Support is great !! Still working out the bugs"

June 28, 2018

3.0

Pros

support staff! Job Overview is a great feature. Like that all jobs for 1 person or COmpainy have the same account #

Cons

All the steps needed to get from point a to point b, Dont understand why we need estimate and proposal?

Review Source

Response from Leap

June 29, 2018

Dear User, Thanks ... we do take pride in the Support we provide our Contractor Subscribers. You may want to talk with our Staff about customizing your workflow to remove both the Estimate and Proposal stages if not needed. Let's optimize and make JP the best it can be for you and your team.

CK

Chad K.  
Sales  
Construction  
Used the software for: Less than 6 months

### "Does the job"

December 3, 2020

4.0

Overall. I like it. Like anything it just takes getting used to

Pros

I enjoy the ease in which to look up customers and update the progress of the job

Cons

The upload time for job pictures can be slow and the ability for other to change information on a customer that is t theirs

Review Source

MC

Marcus C.  
Manager  
Construction  
Used the software for: Less than 6 months

### "Easy setup, easy to use."

December 4, 2020

5.0

Very happy.

Pros

Very easy to setup customers and input information.

Cons

I wish there were easier options for loading company proposals and estimates. But overall very happy.

Reason for choosing Leap

Recommendation from another business.

Review Source

RB

Robert B.  
Estimator  
Construction  
Used the software for: 6-12 months

### "The program is very easy to learn even for the most computer challenged individual."

May 23, 2017

5.0

Better job and time management

Pros

Keeping all your job notes, memos, pictures, estimates all in one location. Very easy to navigate and keeping your schedule for daily tasks.

Cons

As a marketing tool it needs work. Would be nice to create lists of job radius. Or create list of jobs by products.

Review Source

JC

Jason C.  
Customer Experience Expert  
Construction  
Used the software for: Less than 6 months

### "Great user interface"

June 29, 2018

5.0

There is too much involved with the software that we have only begin using the basic features, I can't imaging what it will be like once we fully implement it.

Pros

Organized and easy to manage projects. We are better able to see where each project is at and the most important tasks of the day.

Cons

Not all the features I really enjoyed with JobNimbus. It'd be nice to see on the caller ID which customer is calling. Also to have the address pop up in Google Maps.

Review Source

Response from Leap

July 2, 2018

Jason, Thanks and we hear YOU! On the Google Maps front ... simply click on the Map icon next to the address and you will be able to see and/or navigate to said address. We are always working to create the Best Construction Software and appreciate your input.

BJ

Beau J.  
Project Manager  
  
Used the software for: 6-12 months

### "Job Progress is easy to navigate and very useful"

June 1, 2017

5.0

Pros

This software is very manageable and reactive. All my customers are easy to navigate and all the information is readily available.

Cons

Financial is not available to all users to make invoices. I have had problems with the app just closing and losing what I am working on.

Review Source

CM

Christopher M.  
President  
Construction  
Used the software for: Less than 6 months

### "Has some bugs to work out"

June 15, 2019

3.0

Pros

Its the first CRM program I have used, so I don’t have a frame of reference.

Cons

They don’t seem to understand change orders. Ive tried multiple times to have them make me a change order and oddly they keep sending me invoices.

Review Source

Response from Leap

June 19, 2019

Thank you for the valuable feedback. We will reach out today to have an in-depth discussion with you regarding Change Orders (at your convenience). We will evaluate your input and immediately take action on any points we find will improve the platform.

JL

Jonathan L.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Potentially a powerful product"

October 15, 2017

4.0

Support is pretty good. System is still preferable for us compared to other products on the market. JP is constantly trying to please everyone to “get it right” which is a good thing. I would say they are at awkward adolescent stage and I look forward to seeing this product fully developed.

Pros

It is able to be customized/tailored to fit your internal protocol. Constantly updating with new and powerful features.

Cons

Good function ideas that never seem to develop completely by getting the bugs out. Still missing many basic/key functions like reporting, and filter/sort options. Production calendar is still not as sophisticated as Google cal. Invoicing needs a template option.

Review Source

MH

Michael H.  
COO  
  
Used the software for: Less than 6 months

### "We are a new customer but we are excited about the functionality and communication features it offer"

June 28, 2018

4.0

Pros

The ability to create our own pipeline is the most important feature for us as we've transitioned from AccuLynx to this software

Cons

The design should be more intuitive. The functionality is great, but it may help to invest more in UX to simplify the layout and features

Review Source

Response from Leap

June 29, 2018

Michael, We are very, very exctied to be working with SmartRoof ... we know that it is a huge responsibility to be providing the best customizable platform we can to companies like yours so that you can achieve EVEN MORE! We agree and will commit to increased investment and focus on UX ... that has always been important, however, we do realize a fresh review and update is essential to maintain our commitment to you all. Thanks.

DZ

Daniel Z.  
Chief Estimator  
  
Used the software for: Less than 6 months

### "Great Product"

May 31, 2017

5.0

Pros

Very good customization depending on how you want your jobs to go through your personalized pipe-line. Tons of additional features that we use all the time (like call scripts, social media connectivity, etc...). EXCELLENT CUSTOMER SUPPORT. They've spent hours walking us through everything with every conversation ending with, "is there anything else? and we can schedule another call whenever you'd like if you need anything at all."

Cons

Was slightly difficult to find everything within the program and brought only partial information from our last CRM (half of the telephone numbers)

Review Source

LG

Luis G.  
Owner  
Construction  
Used the software for: 6-12 months

### "Must be rey to commit "

April 23, 2022

3.0

Not the best as we are a stuck with an app with don't need.

Pros

Leap has great features that can definitely be taken advantage of.

Cons

We don't use the app as often as we would like and now we are not able to cancel the contract. They should have a month to month membership and that will make it more likely to be used by people that are trying to find the right software.

Alternatives considered

[SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/)

Reason for choosing Leap

I should have not choose leap.

Review Source

CC

Courtney C.  
Roofing Administrative Assistant  
  
Used the software for: 6-12 months

### "Not to shabby"

May 31, 2017

4.0

Pros

I love how easy it is to understand. Everything is very accessible and understandable. It also is very well organized.

Cons

I wish it was more customizable. If I was able to set what words are what in white categories, that would be great.

Review Source

MF

Megan F.  
Admin Assistant  
Construction  
Used the software for: 6-12 months

### "Not terrible, sometimes it's a little slow"

July 5, 2018

4.0

Pros

Organization is good, also having the option to toggle between customers and their different jobs they have

Cons

When uploading a picture, sometimes it takes up to 5 minutes for one single picture to upload into the database

Review Source

HR

Heather R.  
Admin Assistant  
  
Used the software for: 6-12 months

### "Poor service, very "buggy", can not perform reporting that we need"

May 23, 2017

2.0

Pros

Ease of navigating program, ability to enter multiple jobs on on one screen, multiple search areas.

Cons

Lack of communication between screens, failure of report generating, VERY buggy with little support to fix issues

Review Source

MM

Michael M.  
Administrative Assistant  
Construction  
Used the software for: Less than 6 months

### "In a word.... WOW!"

October 22, 2019

5.0

I was very excited to learn more about this software. The training time spent with folks at JP was awesome. Not to mention, when I have a question about something, they are always there to answer, with a real human, and are very helpful and attentive. I hope you never lose that.

Pros

I love the ease of use, and the more I use it and find out about it the more I enjoy using it.

Cons

I have not found anything yet that I do not like about it.

Review Source

AD

Adam D.  
Project Manager  
  
Used the software for: Less than 6 months

### "As a contractor job progress has made my life so much more simple and organized!!"

June 28, 2018

5.0

Pros

I like the overall organization of the software. It makes finding documents or files very easy. It is quick and responsive when working with a customer.

Cons

Sometimes glitchy requiring frequent software updates. They can be very inconvienient when trying to work with a customer and getting logged out for updates.

Review Source

Response from Leap

June 29, 2018

Thanks Adam for your review! We love doing what we do! At JobProgress, we feel that successful contractors are just as important to their communities as doctors, lawyers & teachers ... we strive to give contractors like you the tools you deserve in a simple and organized manner. Thanks to you!

cN

clint N.  
sales  
  
Used the software for: Less than 6 months

### "Seems fairly intuitive, many reminders going on, makes it difficult to keep track of everything"

July 5, 2018

4.0

Pros

Keeps everything together in one place, easy for others on the team to view. The multiple points of access are a great idea.

Cons

It doesn't work with the new Ipad pro, when I go to use it with the keyboard it won't say upright, the screen turns sideways, the Ipad App version does not show some of the documents, this can be frustrating, and sometimes it will not allow customer to docusign on the Ipad, I have to email to myself and have customers sign then. The program will not allow editing when signed into the program from the web.

Review Source

VM

Vern M.  
Project Manager  
Construction  
Used the software for: Less than 6 months

### "Great product "

June 28, 2018

5.0

Ability to easily track jobs

Pros

Ease of use, convenience, Mobile platform, ability to easily track jobs, able to see company performance overall easily

Cons

Customer service lacking at times, professionalism of staff from time to time, not always intuitive in design but once found can use easily

Review Source

Response from Leap

June 29, 2018

Vern, Thank you for your input ... we will continue to add qualified support staff for JobProgress to keep up with our Amazing growth. We understand that this is a business RELATIONSHIP and that it is important that we have the resources needed to handle all our contractors support needs. Thank you for working with us.

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