# Page 2 | Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Leap the right Roofing solution for you? Explore 385 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162690/Leap/reviews

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Leap

4.3 (385)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 10th, 2026

# Page 2 - Reviews of Leap

## Showing most helpful reviews

Showing 26-50 of 385 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LH

Lyla H.  
Administrator  
Construction  
Used the software for: Less than 6 months

### "HORRIBLE CRM - Save your time, money and frustration"

November 17, 2025

1.0

Horrible, from the management, to the lowest position. I would not recommend Leap to anyone (If I had enemies, I would not recommend Leap to them)

Pros

There was very little that I liked about Leap. I guess the workflow manager was a nice feature. Everything else was not good at all.

Cons

Most everything. The customer service team was by far the WORST customer service I have ever dealt with. The CRM is extremely hard to use and trying to make a document fillable on there takes a masters degree in coding. The most difficult and non user friendly CRM I have ever had to us. I would not go back to Leap even if they paid me. AND we had an issue with a staff member and we were told we would not have to work with him but they had him join a zoom meeting under a different name as if we would not recognize his face. They are LIARS. We had very little training to start and took forever to get things up and going

Switched from

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

We had Acculynx and in an attempt to save money we went to Leap. BIGGEST MISTAKE EVER. We are back with Acculynx and could not be happier.

Review Source

Response from Leap

December 15, 2025

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with Leap and with our support team did not meet your expectations. We take your comments seriously, especially regarding the usability of the CRM and the difficulty you experienced with customer service. While there was no intent to misrepresent anyone when another team member with the same first name joined your call, we understand how this situation led to frustration, and we appreciate you bringing it to our attention so we can address it internally. Your feedback helps us improve, and we would welcome the opportunity to speak with you directly if you’re open to it. Please feel free to reach us at support@leaptodigital.com

DM

DAWN M.  
OWNER OPERATOR  
Construction  
Used the software for: 1-2 years

### "WHAT THEY SELL IS NOT WHAT YOU GET"

December 30, 2025

1.0

Felt very 'salesy' - full of promises and salesmen but did not produce what was promised. Poor platform and even worse customer service. Everything promised/SOLD in the beginning was not followed through.

Pros

NOTHING. Poor platform and even worse customer service. Everything promised/SOLD in the beginning was not followed through.

Cons

Customer service and cancelling process. Paid an additional 4 months due to "contract obligation" and they STILL charged an additional month even after putting in writing. Disputing with my credit card; however, the entire process was a complete waste of money. STAY AWAY - MUCH BETTER PLATFORMS OUT THERE!

Alternatives considered

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Reason for choosing Leap

GOOD SALESMAN. OVER PROMISED, LIED AND DID NOT FULFILL.

Switched from

[Precoro](https://www.capterra.com/p/148522/Precoro/)

PREFER NOT TO MENTION AS THAT IS CONFIDENTIAL INFORMATION.

Review Source

Laura J.  
President  
Facilities Services  
Used the software for: 2+ years

### "Horrible company"

March 19, 2026

1.0

Horrible!! Since 2021 cost have more than doubled and they are nickle and diming at every turn. Customer service is horrible.

Pros

Use to be affordable but no longer is. It use to be an affordable customer service platform that did the job

Cons

Cost have double and nothing but a cash grab. Not worth what they are trying to charge. Customer service has went way down

Review Source

AH

Anthony H.  
Owner CEO  
Construction  
Used the software for: 2+ years

### "Leap helps us hit max potential "

May 8, 2025

5.0

To sum it up, without Leap, and the integrations offered through the software, our business would be 75% less efficient. Be able to track and manage 100’s of customers at once and seamlessly get a snapshot of company health is invaluable

Pros

The functionality of the software is incredibly deep, yet navigating and using it is super easy

Cons

There are sometimes errors with syncing to QBO but I can’t say if it’s a Leap issue or QBO issue.

Alternatives considered

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/)

Reason for choosing Leap

Everything about Leap was more customizable, cleaner, easier to use, and we received better customer service from our rep than everyone else

Switched from

[Contractors Cloud](https://www.capterra.com/p/147207/Contractor-s-Cloud/)

Leap has job flow stages that are customizable and allows for automation of tasks and emails etc, as you change the stage. This is critical in efficient management of customers throughout the life of their experience with our company

Review Source

Response from Leap

August 6, 2025

Love to hear when our partners are getting the full value out of the product. Thank you for the great review!

PH

Paige H.  
General Office Manager  
Construction  
Used the software for: 6-12 months

### "Wonderful option for CRM"

October 27, 2025

4.0

Pros

With my role as the general office manager who mainly works in the marketing and customer service department, I use Leap CRM on a daily basis to track leads, set up appointments, capture client records/notes and keep track of analytics. By combining sales pro and leap crm, we are able to create estimates for clients, keep track of all client info (securely!), make note of sales in order to aid employee paychecks, process payments, and so much more!

Cons

Have had issues with certain features such as the wrong customer being attached to an appointment, jobs being randomly deleted or replaced, and integrations between SalesPro and LEAP CRM.

Review Source

FW

Frank W.  
Vice President  
Construction  
Used the software for: 6-12 months

### "Lots of Features - Great Experience"

October 14, 2024

5.0

Fantastic. LEAP had a steeper learning curve than other CRM's we have used but once we had our "light bulb" moment and things started falling into place and making sense, it is been a freight train of nothing but good things! Everything you do relates to something else in the CRM so it is all important. Once you understand the integration and support- it all makes sense and is easy to use. The support staff from LEAP has been amazing in helping coach us to this point.

Pros

Lots of features to utilize. Our Team has not even implemented all of them. The data that can be retrieved and utilized is amazing! It has really changed the way we look at our business.

Cons

Upfront data entry takes a bit longer than previous CRM's. Lots of fields to enter but that also leads to stronger data collection so you have to take the good with the bad

Alternatives considered

[Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[Oracle Aconex](https://www.capterra.com/p/220249/Oracle-Aconex/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Leap

LEAP had the right features and a fair price point and was customizable to meet our specific industry

Switched from

[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)

We needed more functionality over several locations. LEAP gave us what Mhelp could not.

Review Source

Response from Leap

October 24, 2024

Thanks for the great review Frank! And you're right, the better your system is configured, the more seamless and powerful it will be for your teams.

JW

Jennifer W.  
Manager  
Consumer Goods  
Used the software for: 1-2 years

### "We Love Leap"

December 12, 2024

5.0

Great. We would recommend this software to anyone looking for contraction type crm

Pros

The workflow feature is amazing - keeping communication streamlined is an ease.

Cons

The search engine is to be desired and the forms formatting really should be updated for formatting and design- I understand you have this set up in sales pro but we don't have a use for sales pro but would like better looking documents to stay competitive. Also, the fact that we did purchase this crm for the QuickBooks sync option but are unable to use it due to the fact that we are a parent company with another company - 2 states 2 companies

Switched from

[Chronicle](https://www.capterra.com/p/187388/Chronicle/)[Centerpoint Connect](https://www.capterra.com/p/202717/Centerpoint-Connect/)

centerpoint had layers and was very hard to track

Review Source

Response from Leap

December 13, 2024

Thanks so much for the great feedback! And thanks for taking the time to write a review.

BY

Bree Y.  
BILLING CLERK  
Utilities  
Used the software for: I used a free trial

### "LEAP to LEAP"

January 6, 2026

5.0

Pros

Leap is truly a great tool. Every step and reminder to get you seamlessly through any project, big or small. In a world where we are so busy its nice to have this program to keep the pace and monitor job status.

Cons

The only con I have is getting the team on board to switch hahaha Working with people who do things old school is its own learning curve.

Review Source

MM

Mike M.  
Marketing Director  
Construction  
Used the software for: 2+ years

### "5-Star Excellence "

August 12, 2024

5.0

It has been fantastic when needing help from support or our CSM (\[sensitive content hidden\]) they have all been phenomenal.

Pros

The UI and UX are some of the greatest parts about the applications. The mobile applications are really great when in the field and needing quick support. The programs have been designed to really support the contractor/customer.

Cons

The only thing I would like to see with LeapCRM is just the addition of a call center platform with a calling queue, other than that I think it is a great product.

Switched from

[MarketSharp](https://www.capterra.com/p/130642/MarketSharp/)

We were looking for a more current and updated product and better support.

Review Source

Response from Leap

August 15, 2024

Hi Mike! So glad to hear you love Leap CRM's UI and UX. We also are happy to hear that you're satisfied with our CSMs. Happy to provide a better CRM to help empower your business. - The Leap Team

KP

Kevin P.  
Owner  
Construction  
Used the software for: 2+ years

### "Pinnacle Review"

September 10, 2024

5.0

Very satisfied with Leap, mostly the integration and reliability.

Pros

It can be designed specifically for my needs.

Cons

Can be difficult to navigate, and not always user friendly.

Review Source

Response from Leap

September 16, 2024

Hi Kevin! So glad to hear you're satisfied with Leap CRM. We agree that we have pretty killer integrations. We're always striving to make improvements to the user-friendliness of the platform, so if you'd like to chime in your thoughts, drop us a line at marketing@leaptodigital.com! - The Leap Team

EC

Emma C.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "My overall experience "

August 14, 2024

5.0

I have hardly any issues at all with Leap. Some reps have a hard time with the app since it has updated, although it is still manageable.

Pros

Easy to upload documents, payments, etc. Calanders and tasks are extremely helpful.

Cons

The progress board I sometimes have a hard time with when looking at total revenue numbers for the year. I don't feel it is entirely accurate which makes it hard to collect sales totals and track our goals.

Switched from

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Cheaper and easier to use the system. Easier for sales reps to use.

Review Source

Response from Leap

August 16, 2024

Hello Emma! Thank you for the 5-star and glowing review. We really appreciate you taking the time to write it. This quarter we're rolling out a mini-update to document management that should make finding documents even easier. We appreciate your feedback on the progress board's revenue metrics. You might be interested in looking at our Data Builder tool to help with that. Glad that you made the switch to us! - The Leap Team

SE

Sophia E.  
Manager  
Construction  
Used the software for: Less than 6 months

### "Doesn’t recommend "

November 8, 2024

2.0

Pros

It was very colorful for each project step

Cons

It needs more updating, too much new stuff for older employees to navigate

Review Source

Response from Leap

November 13, 2024

Hi Sophia! Thank you for your feedback. We understand there can be a learning curve with implementing a new CRM. Would hate for you to throw the baby out with the bath water and not receive the benefit a system like Leap can bring to your business. Please reach out to customer support and let's get you with a customer success manager to better enable your team. Thank you!

MW

Matthew W.  
General Manager  
Construction  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] has been very helpful"

August 15, 2024

5.0

Positive. I initially felt like I was on my own. But once I connected with \[sensitive content hidden\] I have been much more comfortable using it.

Pros

The financial side of the program are in depth. Also I like the ease at which it can connect to other software and programs

Cons

The user face is a little difficult to follow. Also it seems slow.

Review Source

Response from Leap

August 27, 2024

Hi Matthew! Thank you so much for leaving us a positive review. Our integrations are one of our favorite aspects of the Leap platform. If you need help using our system, we have a ton of resources at your disposal. Would be happy to connect you with some. We're glad to hear your CSM has been helpful for you. Cheers! - The Leap Team

JS

Jessica S.  
Director of Operations  
Construction  
Used the software for: 2+ years

### "Director of Operations"

August 12, 2024

5.0

Excellent. We have been with Leap since 2018 and it has made our sales process so simple a toddler could use it.

Pros

It's ease of use for my reps and the ability to get quick help from Leap's staff, if and when needed.

Cons

The length of time it takes to actually get your price guide set up.

Review Source

Response from Leap

August 15, 2024

Hi Jessica! We're so pleased to hear that you're a fan of Leap SalesPro! We're hoping to improve the onboarding experience and make the time to implement the price guide shorter. We're always trying to make improvements, so thank you for your candid feedback. - The Leap Team

KM

Kris M.  
Systems Admin  
Luxury Goods & Jewelry  
Used the software for: 1-2 years

### "They'll Take Leap from my Cold Dead Hands"

July 3, 2024

4.0

It's been a great experience. I've learned from a fantastic team, been able to merge several of our tools into Leap thusly saving us money and time, and continue to find ways to improve upon every part of our current setup.

Pros

Customization options, user friendly dashboard, amazing service from support team (\[sensitive content hidden\] are fantastic!)

Cons

It's not as reliable as I need, missing some features that seem obvious and necessary, app is buggy

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Leap

It meets all our needs for the most part and we were able to condense other apps into leap

Review Source

Response from Leap

July 8, 2024

Hi Kris! We're so glad that Leap SalesPro has been able to help you so significantly. At Leap, we're pretty big fans of the fact we've helped streamline your tech stack (saving you time and money in the process). Our goal is that we hope to continue to improve our products to continuously deliver a 5-star experience for all our users. If you'd be interested in joining our rolling beta programs where you can give feedback directly on new features (hopefully the features you feel are missing), drop us a line at marketing@leaptodigital.com. Cheers! - The Leap Team

CC

Chadd C.  
VP of Sales  
Construction  
Used the software for: 2+ years

### "Leap is made by a salesperson for salespeople"

July 3, 2024

5.0

Great! Once setup and deployed there is minimum maintenance needed.

Pros

It controls the sales process, training, and profit margins

Cons

The app constantly needs to be updated or you receive errors. Additionally, I would like more controls in place on what reps can and cannot do.

Switched from

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

We found a better CRM and one that is integrated with Leap. The costs of the two combined are less than Acculynx and provides greater functionality.

Review Source

Response from Leap

July 8, 2024

Hi Chadd! We really appreciate you taking the time to give us a review. You and our wonderful userbase is why we do what we do every day. Cheers! - The Leap Team

TW

Tim W.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Leap Review"

August 10, 2024

5.0

Rough in beginning, took 3-4 month to fix QuickBooks sync issue. much better now

Pros

Like the workflow available in crm and scheduling

Cons

Salespro didn’t end up working out for us…no integrations with leap crm

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

The workflow component and scheduling…..

Review Source

Response from Leap

August 16, 2024

Hi Tim! It's great to hear from you — and thank you for the 5-star review! Good news if you want to give Leap SalesPro another try — we're rolling out massive improvements to our existing integration so now PDFS will be editable as worksheets. This is all happening this quarter, so let me know if I can connect you with anyone. We're glad you found that you liked our workflow builder and crew scheduling! - The Leap Team

JP

Jamie P.  
Project Engineer  
Construction  
Used the software for: Less than 6 months

### "Horrible Software"

May 7, 2024

1.0

Horrible. It took me months of constant requests for assistance, before we finally cancelled altogether. The company refused any sort of reimbursement, for the 6+ months we paid for the software and were unable to use it due to their own customer service negligence.

Pros

Nothing. We had abysmal customer service, setting up the pricing, templates, etc., was far too complicated to implement without assistance. The only assistance we were able to get were "how to" links to expired on out of date processes.

Cons

Setting up this application was overly complicated with little to no assistance at all. This rendered it useless and a waste of time, effort and money.

Review Source

Response from Leap

July 2, 2024

Hi Jamie, Thank you for taking the time to give us feedback and for bringing your issue to our attention. We’re truly sorry to hear that you’ve had a frustrating experience with our software, and we apologize for any inconvenience this has caused you and your team. We understand your concerns about onboarding with Leap SalesPro and apologize for any difficulty you experienced. We understand your team met with the Leap SalesPro onboarding team about your difficulties and we’re sorry we couldn’t reach a satisfactory outcome. If you’re open to it, we’d love to discuss this further and help resolve any outstanding issues. Please email us at salespro.support@leaptodigital.com and we’d love to see how we can make this right. Thank you for your patience and for helping us improve. - The Leap Team

YR

Yannick R.  
Production Manager  
Construction  
Used the software for: 2+ years

### "JP is my most used app across all devices"

December 8, 2020

5.0

I log in all my customers and information into JP so that when I go to bed at night, I don't wake up in the middle of the night remembering some customer that fell through the cracks. All

Pros

Being able to easily write up contracts and send to customer's for electronic approval is fantastic. Invoicing and change orders are easy and straightforward, and being able to customize the progress flow is a nice touch. One of the best features is the intuitive mobile app that can be used on the field while meeting with customers or even confirming the scope of work for a job. Being able to customize templates easily was my main reason for advocating the use of JP, as creating different templates such as certificates of completion was vital.

Cons

It would be nice to have an easier and more intuitive estimating feature. We were able to use AccuLynx for a while, and though we went back to JP for various reasons, we thought the estimating feature on AccuLynx was far superior, as it was more intuitive and aesthetically pleasing (which made it easier to work with and break down when estimating very large projects). The contracts on AccuLynx also used DocuSign, which seemed to add a tremendous amount of reputability with customers. They also had a feature where pictures could be all selected and converted into a PDF with comments and "before" or "after" stamps assigned to them. Also, being able to assign appointments from the customer creation page, instead of the job creation page would be useful. Sometimes I don't know if this will be a repair or a roof replacement until after the appointment, but all that information had to be put in before. If nothing else, having some sort of window that shows your current appointments when you are making an appointment would be a tremendous improvement, as currently I have to ALWAYS open a staff calendar window and update it every time I speak to a customer to set up an appointment to make sure there is no double-booking. Being able to know what time slots are already blocked off would be fantastic.

Switched from

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Easier to manage templates on JP, JP integrates with billing better. Invoicing is easier in JP. Better mobile integration in JP (customers can sign contract from tablet).

Review Source

BK

Brian K.  
President  
Construction  
Used the software for: Less than 6 months

### "Great software with room for improvement!"

December 11, 2020

4.0

We use JP to run our entire operation and plan to use it in the near future. It's constantly getting better, mgmt is very engaging and always taking feedback and making progress.

Pros

JP is easy to use once you get it configured to your business processes. Macros that streamline the estimate/proposal process along with integration to suppliers all within the job keeps the documentation process on the job easy to manage. Also, it doesn't take long to get new users trained on how to use JP on a daily basis.

Cons

The ability to use Zapier and input new leads/customers needs to be cleaned up and more open to align with Referal Sources so it can in as a Zap and not manually entered. Right now, this integration isn't very well designed from a data input standpoint, only minimum fields. We do a lot of insurance roofing jobs and the ability to bring those in as a PDF and autocreate the estimate is a big win BUT the inability to use that like other Estimates/Proposals in JP that a client can sign off on is a huge gap. The customer web page could use the tweaking to make the experience a little more professional and appealing to the user. Photos uploaded into JP already automatically shared with the client, the process to share photos is a pain especially when you have 50-100 job photos. It would make more sense to establish at the folder level what photos can be shared to the customer web page along with the ability to designate a photo as the main photo (like front picture of the home) as the key photo on the customer page seen everytime they go there. Also, allow different photo folders to be presented so the client can see different photos in groups from inspection photos vs. job progress photos vs. job completion photos.

Switched from

[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)

Integration with QBO was not reliable, we also liked the Macros, ability to order eagleviews, integration with suppliers, and user experience that JP provides way beyond anything we could do with Buildertrend. Although, Buildertend's client portal is what we would prefer that JP provide as it's well thought out from an end user/customer experience perspective including our branding, photos structure, etc.

Review Source

SM

Stephen M.  
COO  
Construction  
Used the software for: Less than 6 months

### "Written for the roofer"

December 3, 2020

2.0

They have dressed it up, and it appears robust, until you start digging in, and then all the flaws or lack of ability show themselves. I also need to be able to integrate with QB, through a portal service, as my bookkeeper is not in my office. I asked about this 6 weeks ago, and all I have heard is crickets on how to do this. Support for general things is good, but once you scratch more than the inch (see reference above), it grinds to a non-responsive halt.

Pros

It was easy to initially integrate, but the program capability is a mile wide and an inch deep. You don't have to scratch too far to hit bottom in any area. The onboarding training was good in a broad sense, but as I get deeper into it, I am really struggling to get answers. I committed to give it 6 months, but it is likely that I will cancel.

Cons

I am a full service GC, and need to track and manage a large base of subs, and this program is struggling to provide the basics that I need. You can either get financials of a job or financials of a sub-job, but you can not combine the two. I need to know overall, and be able to drill down. Many of the features with the integration with QB and financials is not intuitive, and not even logical. Also, unless your sub subscribes to their online portal, the subcontractor is handled like a stepchild. I want to be able to fully manage and communicate with my sub, and not force them to buy something or manage an online access account. My subs are good at their trades, not necessarily the most technically astute. If this was something that was universal, and most subs used, that would be great, but that is not what we are talking about here.

Reason for choosing Leap

I did an exhaustive and detailed research on what I needed, and compared about 15 companies. QB integration was a dealbreaker, and that narrowed the pack. Then I did side by side comparisons of what the sales pitch and demos were, and which one I thought was the best value. There are some companies that charge similar price, some that are hundreds per month, some that require all data entry, including invoicing and bill management be done in their system, some that integrate with other 3rd party software, etc. Initially, JobProgress seemed like a good value, and provided most of what I needed. it is packaged and they have the sales pitch down, but there is not a lot of depth. Major failings I have found so far: Email and communication: If you don't send it from the program, you don't capture the info. QB integration is lacking depth and detail. Support has been mediocre on anything but standard questions. I will likely keep looking.

Switched from

[DASH](https://www.capterra.com/p/149523/DASH/)

I have been in business for 20 years, sold the entity that was doing Disaster Restoration, and started a new division, focusing mainly on commercial upfits, but selectively doing residential. In DR, we used this robust software program that we ran all our projects out of, and it was awesome, but it is focused on that industry and overkill for what I need, and the costs that it would be. Suffice it to say, I was a power user on that program, and know specifically and absolutely what I need and would use in a program. I actually was on the beta development team for the program, and was considered one of their more "fully invested" in the program users, so when I say I know what I am talking about and what a program should provide, I have the credentials to back this up.

Review Source

CJ

Cassandra J.  
Customer Success Manager  
Construction  
Used the software for: 6-12 months

### "NO Customer Support/ Service"

September 16, 2021

1.0

My overall experience with JobProgress as been very poor. They do not show that they care very much for their users as they are pushing UI updates to make the system look differently but are not actioning any of the issues reported. And if they do fix the issues reported they are not letting the users know that its been fixed. There have been several times I have pointed out changes/ updates in the system that my contact within JobProgress had no idea were out there for the end users.

Pros

At this time, nothing. There is very little that I can trust when using the system.

Cons

The calendar says it has a 2 way sync with Google but its been broken for as long as I have used the system (over a year), the reporting functions within the system are very poor and half the time when you set filters for the reports (the same filters) you get different information, the activity feed does not capture everything that happens on a job/ with a customer and its leave the user questioning how certain things on a file were done/ by whom. There are several other items but these are just a few.

Review Source

MG

Molly G.  
Production Manager  
Construction  
Used the software for: Less than 6 months

### "Great way to streamline processes"

November 12, 2019

5.0

We aren't using JobProgress to its full capability yet, but will be soon. Right now, it has really helped our communication with our customers be more efficient as well as keep track of our sales pipeline and estimates. We are LOVING it compared to our previous CRM.

Pros

I love that we can see how many jobs and dollar volume in each step of our sales/production stage and easily move jobs to a new stage, sales automation with automatic emails to the customer every time their job changes status is WONDERFUL. I also love using the production calendar for scheduling. Being able to set tasks or messages within each job is also great for keeping track of internal communications regarding each job. We also were able to have them create templates that look identical to our paper proposals. The ability to send, sign, view, and accept a proposal with just a click of a button is great.

Cons

It would be great if jobs could automatically move stages in the workflow when a corresponding action is taken (e.g. if setting an estimate appointment would move it to our stage that corresponds with appointments scheduled, or moved it to "job scheduled" when we set a production date), but I understand with custom workflows this would be hard to make happen. It would also be nice if more information from the measurements or estimates translated into the contract and/or work order. We currently use excel workbooks for estimates, contracts, work orders, and purchase orders, and all the pages talk to each other so we only have to enter information on one page. We haven't used JobProgress work orders or proposals yet because of this. In the calendars, if you put an appointment on one person's calendar and choose someone else as an attendee, it doesn't show up on the attendee's calendar, so we have been having to set duplicate appointments to do that. It would be nice if I set an appointment for X and Y needs to be there too, that I be able to set one appointment and it show up on both calendars.

Alternatives considered

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Reason for choosing Leap

JobProgress had more customization available at a more affordable price per user.

Switched from

[Dataforma](https://www.capterra.com/p/130599/Dataforma/)

We needed something more user friendly, with better streamlined processes. Our previous CRM was very cumbersome and included a lot of double entry.

Review Source

Rachel B.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Add More Features/Uses"

June 28, 2019

4.0

I love the customer service you guys provide, and I hope that doesn't change as you expand. The database itself is user friendly, I just see potential for more features

Pros

I love the separation of the production calendar from the staff calendar. The customer contact directory is great, and mainly why I got Job Progress to begin with so we could manage our customers better.

Cons

I think this software could do more. I don't like the graph layouts we are given, I wish we could choose among different kinds of graphs that could help us better visualize our data. I also wish the proposals allowed me to customize the font more so whilst I am making a proposal that has already been merged to a customer. Instead, if I want to fix the font sizing on the proposal I have to exit where I am and edit the template itself and then that edit applies to all future proposals. I just want more flexibility on the customization side. Lastly, I think this program has so much potential to integrate a canvassing segment to it. Maybe integrate with Google maps or another program to create an option for companies to track their canvassers. Right now, I use Google maps to track my canvassers, but it would be great if we could do that all on Job Progress so they also have real time access to where they've gone and what neighborhoods are successful, etc.

Alternatives considered

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Reason for choosing Leap

The price and the separation of staff and productions calendars

Switched from

[Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/)

Filemaker is computer based, rather than user based, and I wanted the flexibility for everyone to access our customer's information from anywhere. We are also expanding, so I thought a more organized, all-in-one system was necessary to make a successful business shift

Review Source

TC

Tyler C.  
Manager  
Construction  
Used the software for: Less than 6 months

### "614 Exteriors - User Experience "

July 22, 2021

3.0

Poor, The only reason we are still with Job progress is because of \[SENSITIVE CONTENT\]. Hopefully, the new contractor success manager can help us get this software up and running.

Pros

\[SENSITIVE CONTENT\], She is the only reason we are still in contract. She handled a very bad situation excellently. She is the only reason I'm reviewing the software.

Cons

Customer support is difficult to work with, to say the least. I had to request a new contractor success manager because It was so bad. We almost switched to a new CRM due to this. Customization is much more limited than originally told to us. The proposal/estimate template creation function is very hard to work with. I've used dozens of systems like this and this is one of the worst to try to manipulate. I had a 25-year-old in our office who is tech-savvy get up and walk out frustrated with this. (He was simply rewriting a contingency form). If you can implement the input function into a google spreadsheet it would be much appreciated, as I can actually create the proposal I want in google.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Leap

Price

Switched from

[JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)

Estimating and more features were included in the job progress package for a nominal price difference.

Review Source

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