# Page 2 | Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Leap the right Roofing solution for you? Explore 406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162690/Leap/reviews --- Leap 4.3 (406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Leap ## Showing most helpful reviews Showing 26-50 of 406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TT Tim T. General Manager Construction Used the software for: 2+ years ### "General Manager " May 8, 2026 5.0 We’ve had a very positive experience using the Sales Pro program for Kohler products. The platform is well organized, user-friendly, and has helped streamline our sales process significantly. It makes building quotes and presenting product options to customers much more efficient, and the visual tools and product information are extremely helpful for both our team and our clients. Like any program, there are occasional slowdowns or small issues with updates syncing quickly, but overall the system has continued to improve and evolve over time. The support and resources available have also been very beneficial. Overall, Sales Pro has been a valuable tool for our company and has helped improve both efficiency and customer experience. Pros We’ve had a great experience using the Sales Pro program for Kohler products. The platform is user-friendly, organized, and makes it much easier for our sales team to build accurate quotes and present professional options to customers. The product information, visual tools, and support resources have helped improve efficiency and customer confidence throughout the sales process. The program continues to evolve and improve, and it has become a valuable part of our daily operations. Overall, a great tool for any team selling Kohler products. Cons Overall, we’ve had a positive experience using the Sales Pro program for Kohler products. The platform is organized, easy to navigate, and helps our sales team create professional quotes and presentations for customers. The product visuals and information available have been very helpful during the sales process and have improved efficiency for our team. That said, there are still a few areas that could be improved. The system can occasionally run slow, especially when loading larger projects or updating pricing. There are also times when product updates or availability changes take longer than expected to reflect in the program. A little more customization in the quote layouts and reporting features would also be beneficial. Even with those issues, the program has been a valuable tool overall, and we appreciate the continued improvements being made to it. Alternatives considered [One Click Contractor](https://www.capterra.com/p/186232/One-Click-Contractor/) Reason for choosing Leap We chose Sales Pro because it provides a much more streamlined and professional experience compared to other platforms we’ve used. The system is easy to navigate, keeps our sales process organized, and allows our team to build accurate quotes quickly Review Source Response from Leap May 21, 2026 Tim, accurate quotes and confident presentations at the kitchen table are exactly what SalesPro is built for, and we're glad it's become a reliable part of how your team sells Kohler products day to day Both the performance slowdowns on larger projects and the pricing update lag are on our radar, and we're working on both. We appreciate the detailed feedback and the 2+ years with us. JCP Juan Carlos P. Owner Construction Used the software for: 2+ years ### "The best thing you didn’t know you needed ." June 4, 2026 5.0 I had the best experience I think so far, We used it every day and we have it set up in a way that WE can make an estimate in less than 5 minutes, it used to take me hours now is super simple and easy for the client to read. I will keep using it as my brand keeps growing. Pros Customer support and easy payment system for my clients. Is affordable for what it does, but please don’t read that part :) Is like having an extra team behind me doing things that we take for granted. Cons I seen the brand grow and there is always room to grow and improve things. For instances adding new products should be very easy , also adding new documents can get a bit tricky but overall customer service has been amazing. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) basic and $$$, the money was a lot for what is does but the customer service there is just bad in my experience. Review Source Response from Leap June 5, 2026 Juan Carlos, thank you for this. Cutting estimates from hours to under five minutes is exactly the kind of result we build for. We hear you on adding products and documents, and that feedback goes directly into how we prioritize improvements. Glad our support team has been there when you needed them. We're rooting for your business as it keeps growing. Michael D. Chief Operating Officer Construction Used the software for: 2+ years ### "Great after initial setup" April 21, 2026 4.0 Positive overall after initial setup. Have since set up in multiple instances and much better second time around Pros Control of my salespeople and what they can sell in the home. I can also control the visual brand of my company Cons Initial setup was lacking. Bounced between implementation specialists. Once I was self sufficient it got better Alternatives considered [Fluix](https://www.capterra.com/p/141488/fluix/) Reason for choosing Leap More control and less reliance on adobe pdf knowledge at the time Review Source Response from Leap April 24, 2026 Michael, thank you for the honest feedback and for sticking with Leap. Initial setup is the heaviest lift of the whole process, and we know it takes time to get there. It's great to hear that once you were up and running, you had the control you were looking for. The ability to manage what your team sells and how your brand shows up in the home is exactly what Leap is built for. We appreciate your long-term trust and the thoughtful review. JP Josiah P. Senior Sales Manager Construction Used the software for: 2+ years ### "Great system overall" May 7, 2026 5.0 Overall, this is still a great system. Well thought out, but like everything, still some room to get better. Pros Leap makes a lot of things easier to control from both an administrative perspective and a sales perspective. When I need to change something, I can just change it. I don't need to tell each rep they need to do something differently. The ease in which an estimate turns into a contract is very efficient for the reps as well. Cons I wish I had a bit more roof for customizations in the estimate (though it's not terrible), but also the documents. I can't use an existing pdf and have things autofill from the estimate. I wish that could happen. Supposedly it was in the works, but it hasn't happened yet. It would just be nice to easily make a prettier contract. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Ease of use and contract creating was not great in the previous system Review Source Response from Leap May 21, 2026 Josiah, admin control that actually works the way you expect it to is something we take seriously, so we're glad it's landing that way for your team. The document customization limitations are a fair callout, and it's an area we're actively working on. The goal is to make it easier to build contracts that look the way you want without having to start from scratch. We appreciate the honest take after two-plus years with us. OH Osa H. Designer Construction Used the software for: 1-2 years ### "User friendly" May 4, 2026 4.0 My overall experience is wonderful. I really do like leap. Minus a little glitches it has once in a while I like leap. Pros It’s easy to put proposals together really fast and it looks very professional. I like how you can upload all the photos so there’s no question. What’s being given on a contract? Cons I really wish that Leap would get together and fix when you send a proposal with all your pictures and then somebody wants to turn it into a contract. You should just be able to click a button to turn it into a contract and not have to re-out all your numbers at all your pictures. I’ve asked for this in the past once we had a meeting with you guys and she said she would work on it, but nothing ever came of it. That would be huge for all of Us. My system glitches out and takes everything to zero and then I had to refresh it to get my dollars back so that’s something else that needs to be fixed. Happens quite a bit. Review Source Response from Leap May 6, 2026 Osa, thank you for the kind words and for the honest feedback. The proposal to contract flow you're describing is something we can actually help with. Linked Fields can be set up so your information carries over automatically from proposal to contract without re-entering. For pictures, adding them as a line item in your price guide is the cleanest way to make sure they show up on both documents. We'd love to walk you through both. Reach out to our support team at support@leaptodigital.com and we'll get you set up. WD William D. Owner Construction Used the software for: 1-2 years ### "Doing good" May 4, 2026 5.0 Been great for the most part, need discounts if you got any, life is too expensive, including this app Pros Easy to build estimate, easy to make money. Easy to get signatures. Life is better with sales pro than paper Cons It freezes, sometimes uploads disappear, 2 make a second contract you have to change name or first 1 will disappear Alternatives considered [Acumbamail](https://www.capterra.com/p/195838/Acumbamail/)[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Leap $$ mostly, went to sales pro they are way too expensive went to some cheap ones they don’t do enough Switched from [Nimbus Capture](https://www.capterra.com/p/234432/Nimbus-Capture/) Link to leap and they lied during sales call Review Source Response from Leap May 7, 2026 William, thank you for the honest feedback. We're glad estimating and signatures have been working well for you. The freezing and upload issues aren't experiences we want you to have. We've been actively working on loading and speed improvements and will continue to, but please reach out to our support team so we can look into what's happening on your account specifically. We appreciate you sticking with us and telling us where we can do better. RO Rich O. Sales Manager Construction Used the software for: 2+ years ### "Five star two thumbs up" May 5, 2026 5.0 I’ve been using Leap for about six years now and the more I used it the more I wondered why I took so long to get there Pros Simplicity of the contract creation. Once you understand the tools, it’s easy breezy to follow along. Cons Software update updates sometimes can slow you down some other backend work and dealing with the bugs on the user end Review Source Response from Leap May 11, 2026 Rich, six years is a long time to stick with a tool, and that means a lot to us. We're really glad the contract creation side has clicked for you and made the day to day easier. We hear you on the update disruptions, and it's something the team is actively working to improve. If you ever run into a specific issue mid-update, our support team is always happy to assist. Thank you for taking the time to share this. SD Samuel D. CEO Construction Used the software for: 1-2 years ### "Put yourself in a position to take the Leap" May 31, 2026 5.0 I believe separates itself from the rest of the competition by concentrating on the basic principles of in-home sales and being able to take those principles to the next level with the features and functions that it has Pros The ability to add a customer facing point of sales software that allows the Designer to not only lock in on selling the job, but be able to create excitement with a customer in using the system. Cons The set up took a long time but good things don’t happen overnight so putting the time into it will allow you to reap the benefits of what the system has the offer Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Security and the functions that needed to be done to be able to scale Review Source Response from Leap June 5, 2026 Samuel, thank you for this. The way you describe it says it well: a system that lets your designers lock in the sale and create real excitement with the customer is exactly what we set out to build. Setup is a real investment, and you clearly put in the work. We're glad it's paying off. and appreciate the recommendation. Lawrence L. Production Manager Construction Used the software for: 2+ years ### "Leap review" April 17, 2026 1.0 I would not recommend going with leap. We switched over to Acculynx and it is much better in my opinion. Pros I didn't like leap at all. The platform seemed like it had issues every other week. The web browser version was also extremely slow. Cons The platform is very slow. Going from picture to picture took forever. Uploaded photos to the platform was also extremely slow. Review Source Response from Leap April 21, 2026 Lawrence, thank you for the honest feedback. We hear you. Slow load times and photo performance are frustrating. We've made significant investments in platform speed and stability over the past few months, including improvements to how photos are uploaded and rendered. We wish you well with your new platform. If you ever want to see where Leap stands today, we're happy to show you. LH Lyla H. Administrator Construction Used the software for: Less than 6 months ### "HORRIBLE CRM - Save your time, money and frustration" November 17, 2025 1.0 Horrible, from the management, to the lowest position. I would not recommend Leap to anyone (If I had enemies, I would not recommend Leap to them) Pros There was very little that I liked about Leap. I guess the workflow manager was a nice feature. Everything else was not good at all. Cons Most everything. The customer service team was by far the WORST customer service I have ever dealt with. The CRM is extremely hard to use and trying to make a document fillable on there takes a masters degree in coding. The most difficult and non user friendly CRM I have ever had to us. I would not go back to Leap even if they paid me. AND we had an issue with a staff member and we were told we would not have to work with him but they had him join a zoom meeting under a different name as if we would not recognize his face. They are LIARS. We had very little training to start and took forever to get things up and going Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) We had Acculynx and in an attempt to save money we went to Leap. BIGGEST MISTAKE EVER. We are back with Acculynx and could not be happier. Review Source Response from Leap December 15, 2025 Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with Leap and with our support team did not meet your expectations. We take your comments seriously, especially regarding the usability of the CRM and the difficulty you experienced with customer service. While there was no intent to misrepresent anyone when another team member with the same first name joined your call, we understand how this situation led to frustration, and we appreciate you bringing it to our attention so we can address it internally. Your feedback helps us improve, and we would welcome the opportunity to speak with you directly if you’re open to it. Please feel free to reach us at support@leaptodigital.com DS David S. Owner Construction Used the software for: 1-2 years ### "Great App and service" May 8, 2026 5.0 Over all great app gets the job done. Wish the setup was a little easier and changes didn’t feel like such a challenge. Pros Once it’s setup you can train a monkey to use it. The system allows for ease of use for sales. Great record keeping. Cons Setup takes forever and can be a challenge. Hard to setup multiple product after initial onboarding they want to charge you for time. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Multiple product offerings. Able to produce bids for multiple product on same bid. Review Source Response from Leap May 21, 2026 David, easy to use is exactly what we build for. The setup complexity is a fair critique, especially when you're adding products post-onboarding. It's something we've been actively working on. We're working to make that something contractors can handle on their own, without the extra cost or back and forth. AH Anthony H. Owner CEO Construction Used the software for: 2+ years ### "Leap helps us hit max potential " May 8, 2025 5.0 To sum it up, without Leap, and the integrations offered through the software, our business would be 75% less efficient. Be able to track and manage 100’s of customers at once and seamlessly get a snapshot of company health is invaluable Pros The functionality of the software is incredibly deep, yet navigating and using it is super easy Cons There are sometimes errors with syncing to QBO but I can’t say if it’s a Leap issue or QBO issue. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Reason for choosing Leap Everything about Leap was more customizable, cleaner, easier to use, and we received better customer service from our rep than everyone else Switched from [Contractors Cloud](https://www.capterra.com/p/147207/Contractor-s-Cloud/) Leap has job flow stages that are customizable and allows for automation of tasks and emails etc, as you change the stage. This is critical in efficient management of customers throughout the life of their experience with our company Review Source Response from Leap August 6, 2025 Love to hear when our partners are getting the full value out of the product. Thank you for the great review! PH Paige H. General Office Manager Construction Used the software for: 6-12 months ### "Wonderful option for CRM" October 27, 2025 4.0 Pros With my role as the general office manager who mainly works in the marketing and customer service department, I use Leap CRM on a daily basis to track leads, set up appointments, capture client records/notes and keep track of analytics. By combining sales pro and leap crm, we are able to create estimates for clients, keep track of all client info (securely!), make note of sales in order to aid employee paychecks, process payments, and so much more! Cons Have had issues with certain features such as the wrong customer being attached to an appointment, jobs being randomly deleted or replaced, and integrations between SalesPro and LEAP CRM. Review Source Response from Leap April 21, 2026 Paige, thank you for the detailed breakdown. It's great to hear Leap CRM is holding up across that many workflows on a daily basis. The issues you've flagged, particularly around the SalesPro integration and data accuracy, are things we're actively working to improve. We appreciate you sticking with us while we work through them. If any of those issues are still affecting your team, please reach out to support so we can look into your account directly. ML Matt L. Manager Construction Used the software for: Less than 6 months ### "The Garage Builder Review" May 14, 2026 5.0 Overall it has been a helpful tool for our company. Leap is very user friendly and helps us to stay organized with our customers. Overall 5 stars! Pros The software is very user friendly and aesthetically pleasing. Customer support has treated us well and has been able to set up virtual meetings to address any questions. Would definitely recommend the software to anyone in the construction business. Cons A few minor issues with having to rename customer titles but overall I like using the leap crm and sales pro. Review Source Response from Leap May 21, 2026 Matt, we're glad the onboarding experience has been smooth and the support team has been able to keep up with your questions. A 10/10 recommendation before you're even six months in means a lot. The customer title issue is something our support team can help with, reach out and they'll get it sorted. BR Bill R. President Construction Used the software for: 1-2 years ### "Owner of Texas Windows Direct" May 4, 2026 5.0 I’ve been very happy with the whole program. From the beginning, setting it up with all the pricing and product names and sizes. It has been a godsend. Pros I have a window replacement company and a gutter company in Texas and I have been using Leap for eight years. I’ve been very happy and satisfied with the ease of the operation and the questions are always answered properly. Cons I’ve had no problems at all, any issues at all have been taken care of very quick I would refer this company and product to anyone. Review Source Response from Leap May 7, 2026 Bill, eight years means a lot to us. Thank you for the kind words and for growing with Leap across both businesses. We're glad the setup, pricing, and day to day have all felt smooth. Reviews like this one genuinely make a difference for our team. We'll keep working to earn it. SL Sam L. Office Manager Building Materials Used the software for: 6-12 months ### "Great performance and speed!" April 27, 2026 5.0 Pros Leap has great performance and speed. Which is super important working in the administrative field. We're always looking for the best tools for bugs and issues and this has been great! Cons I have no complaints. I needed something explained to me because I wasn't understanding, that's about it. And their customer service team was amazing and super helpful. Review Source Response from Leap April 28, 2026 Sam, thanks so much for sharing this! We're glad Leap's been a reliable tool for your team and that our support team could help when you needed it. We'll keep working to make the experience even better. MS Mary S. Library Tech Education Management Used the software for: I used a free trial ### "Leap into leap" April 23, 2026 5.0 Our experience was super positive--LEAP is a winner in every way that matters. Simply so useful and easy to use. Pros We LOVED Leap! Ease of use, customer support, cost in comparison, were all top notch. Would absolutely recommend. Cons There were no cons when it came to implementing and using Leap. From implementation to active use, this was a great experience. Review Source BY Bree Y. BILLING CLERK Utilities Used the software for: I used a free trial ### "LEAP to LEAP" January 6, 2026 5.0 Pros Leap is truly a great tool. Every step and reminder to get you seamlessly through any project, big or small. In a world where we are so busy its nice to have this program to keep the pace and monitor job status. Cons The only con I have is getting the team on board to switch hahaha Working with people who do things old school is its own learning curve. Review Source Response from Leap April 21, 2026 Bree, glad the platform is helping you stay on top of projects. Getting the team to make the switch is half the battle. If it helps, we have training resources available to get everyone up to speed faster. NW Nicola W. Owner Construction Used the software for: 6-12 months ### "Worst program used." February 18, 2025 1.0 Overpriced program that is confusing to use. Didn't make life easier. Have had to keep paying for the whole year and when I canceled was made to pay for another month as we were then told you must give them 45 days notice and not 30 days per the billing cycle. Pros Nothing was liked about the whole system. Cons The program made every stage of our business take twice as long. Some steps had to be done twice. Review Source Response from Leap February 27, 2025 Hi Nicola, We're sad to hear that you weren't able to get the full value out of our product. It's designed to customize with how you operate your business, so configuration does require stakeholder commitment. If it's not too late, we'd love to work with you to get the system configured how you need it. CC Chris C. VP of Sales Construction Used the software for: 2+ years ### "“From Essential Tool to Overpriced Disaster – Avoid This Product”" November 20, 2024 1.0 I’ve been a loyal user of this contractor-focused software for years, but since it was acquired by a larger conglomerate, it has completely fallen apart. What was once an invaluable tool for estimating and CRM has become overpriced and riddled with unnecessary changes that only benefit the company, not its users. The pricing has skyrocketed. I used to pay $55 a month, but now they’ve added a $99 base fee plus an extra $5-$6 per month—essentially tripling the cost overnight. With this rate increase, they’ve priced themselves out of being competitive. There are much better and more affordable tools available for contractors. Worse, the company enforces a ridiculous 60-day written cancellation policy, yet they implemented the rate increase immediately. Even after I canceled, they refused to refund my money for the unused portion of my subscription. This is appalling, especially for a product that has deteriorated so drastically in quality. Save yourself the frustration. Look elsewhere for tools that respect their customers and offer real value. Pros I liked it before it was bought out - the original version called Job Progress was a better solution. It has slid back farther and farther since the acquisition. Cons The price hike became 3x what I used to pay and they forced me to pay it for two months despite my never agreeing to this price adjustment citing their 60 day written notice stipulation. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source Response from Leap December 5, 2024 Hi Chris, Apologies if you're not seeing the value. Our dev team has been working really hard to add new features and functionality over the last 2 years. We really think they are big improvements to help you run your business. Would love the chance to show you. Please reach out to your Customer Success Manager if you want a walkthrough. Thanks! Leap Team KC Kayla C. Student leader Construction Used the software for: Less than 6 months ### "Leap ahead of life" April 19, 2026 5.0 Pros The security features are great to keep everything in one place and organized. It is fast and works well. Cons Sometimes I think Leap runs slow but that’s not very often. I really like this software overall and will use it. Review Source Response from Leap April 21, 2026 Kayla, great to hear the platform is working well for you. Security and speed are two things we work hard to get right, so glad those are landing for your team. CB Claude B. Salesman Construction Used the software for: 2+ years ### "Sales With Leap." October 15, 2024 5.0 Leap makes closing the deal fun and easy. After adding everything you need for that prospect or customer it automatically adds the total for you. This allows you to Close The Deal right then and their instead of coming back and it eliminates the need to leave a quote. Pros Working in sales is a very taxing profession. Leap makes it easy to navigate the sale the confidence. Cons From my point of view I didn’t really have any negative complaints except maybe a slight lag within the app. Review Source Response from Leap October 22, 2024 Hi Claude! Thanks for the great review. So glad you find our software easy (and even fun) to use. We find that the ability to use Leap SalesPro with the customer right at the kitchen table allows you to close more deals successfully — and we're happy this is the case for you! - The Leap Team eF eric F. Owner Construction Used the software for: 1-2 years ### "Not an honest company" November 4, 2024 1.0 Deceptive and virtually impossible to cancel your subscription. The customer service is terrible. Pros When it was Job Progress it was a good value Cons They changed everyones login info one day to sneak in a new terms of service without telling their customers. After that they raised rates 125% and do not want to cancel my subscription as requested multiple times. Review Source Response from Leap December 5, 2024 Hi Eric, Apologies if you're not seeing the value. Our dev team has been working really hard to add new features and functionality over the last 2 years. Would love the chance to show you new ways your can streamline your business. Please reach out to your Customer Success Manager if you want a walkthrough. Thanks! Leap Team EL Emily L. Marketing Director Construction Used the software for: 1-2 years ### "LEAP is great, and so are their reps! " September 24, 2024 5.0 Pros Their app and their new report building feature. Cons How reporting pulls the data, I have to often create my own to get more accurate reporting. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap My sales reps liked your app, I liked BuilderPrime better Review Source Response from Leap October 1, 2024 Hi Emily! Thank you so much for leaving us such a great review. Our app is definitely one of our standout features and we're happy to hear you're using Data Builder. We are actively working on improvements to the Data Builder tool, so any feedback you'd love to give us is welcome. - The Leap Team AM Audrey M. Marketing Manager Construction Used the software for: 1-2 years ### "Great Experience" August 15, 2024 5.0 Pros Their software covers almost all aspects of the job. We've seen a lot of improvement in the last few months. The support team has also been great. Cons We were having issues in the beginning with some of the functionality and getting in touch with support. Things have shifted in the last few months, and everything has gotten much better. We are happy to be using Leap. Review Source Response from Leap August 27, 2024 Hello Audrey! We're so glad to hear you're enjoying the fact that Leap covers every aspect of your workflow. We know our support and customer success teams are constantly trying to improve the service we deliver, and we're glad to hear that's working for you. We're happy you're our customer! - The Leap Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.