# Page 3 | Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Leap the right Roofing solution for you? Explore 406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162690/Leap/reviews --- Leap 4.3 (406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Leap ## Showing most helpful reviews Showing 51-75 of 406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SE Sophia E. Manager Construction Used the software for: Less than 6 months ### "Doesn’t recommend " November 8, 2024 2.0 Pros It was very colorful for each project step Cons It needs more updating, too much new stuff for older employees to navigate Review Source Response from Leap November 13, 2024 Hi Sophia! Thank you for your feedback. We understand there can be a learning curve with implementing a new CRM. Would hate for you to throw the baby out with the bath water and not receive the benefit a system like Leap can bring to your business. Please reach out to customer support and let's get you with a customer success manager to better enable your team. Thank you! KP Kevin P. Owner Construction Used the software for: 2+ years ### "Pinnacle Review" September 10, 2024 5.0 Very satisfied with , mostly the integration and reliability. Pros It can be designed specifically for my needs. Cons Can be difficult to navigate, and not always user friendly. Review Source Response from Leap September 16, 2024 Hi Kevin! So glad to hear you're satisfied with Leap CRM. We agree that we have pretty killer integrations. We're always striving to make improvements to the user-friendliness of the platform, so if you'd like to chime in your thoughts, drop us a line at marketing@leaptodigital.com! - The Leap Team EC Emma C. Office Manager Construction Used the software for: 1-2 years ### "My overall experience " August 14, 2024 5.0 I have hardly any issues at all with . Some reps have a hard time with the app since it has updated, although it is still manageable. Pros Easy to upload documents, payments, etc. Calanders and tasks are extremely helpful. Cons The progress board I sometimes have a hard time with when looking at total revenue numbers for the year. I don't feel it is entirely accurate which makes it hard to collect sales totals and track our goals. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Cheaper and easier to use the system. Easier for sales reps to use. Review Source Response from Leap August 16, 2024 Hello Emma! Thank you for the 5-star and glowing review. We really appreciate you taking the time to write it. This quarter we're rolling out a mini-update to document management that should make finding documents even easier. We appreciate your feedback on the progress board's revenue metrics. You might be interested in looking at our Data Builder tool to help with that. Glad that you made the switch to us! - The Leap Team BC Bob C. Co-Founder VP Sales Construction Used the software for: 1-2 years ### "Bath Experts Leap Review" September 12, 2024 5.0 Pros Having pricing, proposals and contracts in one place is super helpful. Cons The back end / setup / changes can be really difficult to navigate without help. Review Source Response from Leap September 18, 2024 Bob, thank you so much for your helpful review! We agree, one of the best things about Leap is having pricing, proposals, and contracts all in one spot. We appreciate your feedback on getting your portal set up. At anytime, we'd love to get your insight on your setup challenges, so if you want to drop us a line at marketing@leaptodigital.com, we'd love to hear from you. - The Leap Team MW Matthew W. General Manager Construction Used the software for: Less than 6 months ### "\[sensitive content hidden\] has been very helpful" August 15, 2024 5.0 Positive. I initially felt like I was on my own. But once I connected with \[sensitive content hidden\] I have been much more comfortable using it. Pros The financial side of the program are in depth. Also I like the ease at which it can connect to other software and programs Cons The user face is a little difficult to follow. Also it seems slow. Review Source Response from Leap August 27, 2024 Hi Matthew! Thank you so much for leaving us a positive review. Our integrations are one of our favorite aspects of the Leap platform. If you need help using our system, we have a ton of resources at your disposal. Would be happy to connect you with some. We're glad to hear your CSM has been helpful for you. Cheers! - The Leap Team TW Tim W. Owner Construction Used the software for: Less than 6 months ### "Leap Review" August 10, 2024 5.0 Rough in beginning, took 3-4 month to fix QuickBooks sync issue. much better now Pros Like the workflow available in crm and scheduling Cons Salespro didn’t end up working out for us…no integrations with crm Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) The workflow component and scheduling….. Review Source Response from Leap August 16, 2024 Hi Tim! It's great to hear from you — and thank you for the 5-star review! Good news if you want to give Leap SalesPro another try — we're rolling out massive improvements to our existing integration so now PDFS will be editable as worksheets. This is all happening this quarter, so let me know if I can connect you with anyone. We're glad you found that you liked our workflow builder and crew scheduling! - The Leap Team CC Chadd C. VP of Sales Construction Used the software for: 2+ years ### "Leap is made by a salesperson for salespeople" July 3, 2024 5.0 Great! Once setup and deployed there is minimum maintenance needed. Pros It controls the sales process, training, and profit margins Cons The app constantly needs to be updated or you receive errors. Additionally, I would like more controls in place on what reps can and cannot do. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) We found a better CRM and one that is integrated with . The costs of the two combined are less than Acculynx and provides greater functionality. Review Source Response from Leap July 8, 2024 Hi Chadd! We really appreciate you taking the time to give us a review. You and our wonderful userbase is why we do what we do every day. Cheers! - The Leap Team JS Jason S. Corporate Trainer Construction Used the software for: 2+ years ### "Leap is worth it !" July 3, 2024 4.0 Pros Their service and support staff are amazing. Easy to use platform for the reps to use in the field. Cons It does have it's "bugs" every now and again. Review Source Response from Leap July 8, 2024 Hi Jason! We're so glad that you think Leap CRM is worth it — we're a little bit biased, but we also agree. Glad to hear you love the support you get from our customer-facing teams. Cheers! The Leap Team JP Jamie P. Project Engineer Construction Used the software for: Less than 6 months ### "Horrible Software" May 7, 2024 1.0 Horrible. It took me months of constant requests for assistance, before we finally cancelled altogether. The company refused any sort of reimbursement, for the 6+ months we paid for the software and were unable to use it due to their own customer service negligence. Pros Nothing. We had abysmal customer service, setting up the pricing, templates, etc., was far too complicated to implement without assistance. The only assistance we were able to get were "how to" links to expired on out of date processes. Cons Setting up this application was overly complicated with little to no assistance at all. This rendered it useless and a waste of time, effort and money. Review Source Response from Leap July 2, 2024 Hi Jamie, Thank you for taking the time to give us feedback and for bringing your issue to our attention. We’re truly sorry to hear that you’ve had a frustrating experience with our software, and we apologize for any inconvenience this has caused you and your team. We understand your concerns about onboarding with Leap SalesPro and apologize for any difficulty you experienced. We understand your team met with the Leap SalesPro onboarding team about your difficulties and we’re sorry we couldn’t reach a satisfactory outcome. If you’re open to it, we’d love to discuss this further and help resolve any outstanding issues. Please email us at salespro.support@leaptodigital.com and we’d love to see how we can make this right. Thank you for your patience and for helping us improve. - The Leap Team YR Yannick R. Production Manager Construction Used the software for: 2+ years ### "JP is my most used app across all devices" December 8, 2020 5.0 I log in all my customers and information into JP so that when I go to bed at night, I don't wake up in the middle of the night remembering some customer that fell through the cracks. All Pros Being able to easily write up contracts and send to customer's for electronic approval is fantastic. Invoicing and change orders are easy and straightforward, and being able to customize the progress flow is a nice touch. One of the best features is the intuitive mobile app that can be used on the field while meeting with customers or even confirming the scope of work for a job. Being able to customize templates easily was my main reason for advocating the use of JP, as creating different templates such as certificates of completion was vital. Cons It would be nice to have an easier and more intuitive estimating feature. We were able to use AccuLynx for a while, and though we went back to JP for various reasons, we thought the estimating feature on AccuLynx was far superior, as it was more intuitive and aesthetically pleasing (which made it easier to work with and break down when estimating very large projects). The contracts on AccuLynx also used DocuSign, which seemed to add a tremendous amount of reputability with customers. They also had a feature where pictures could be all selected and converted into a PDF with comments and "before" or "after" stamps assigned to them. Also, being able to assign appointments from the customer creation page, instead of the job creation page would be useful. Sometimes I don't know if this will be a repair or a roof replacement until after the appointment, but all that information had to be put in before. If nothing else, having some sort of window that shows your current appointments when you are making an appointment would be a tremendous improvement, as currently I have to ALWAYS open a staff calendar window and update it every time I speak to a customer to set up an appointment to make sure there is no double-booking. Being able to know what time slots are already blocked off would be fantastic. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Easier to manage templates on JP, JP integrates with billing better. Invoicing is easier in JP. Better mobile integration in JP (customers can sign contract from tablet). Review Source BK Brian K. President Construction Used the software for: Less than 6 months ### "Great software with room for improvement!" December 11, 2020 4.0 We use JP to run our entire operation and plan to use it in the near future. It's constantly getting better, mgmt is very engaging and always taking feedback and making progress. Pros JP is easy to use once you get it configured to your business processes. Macros that streamline the estimate/proposal process along with integration to suppliers all within the job keeps the documentation process on the job easy to manage. Also, it doesn't take long to get new users trained on how to use JP on a daily basis. Cons The ability to use Zapier and input new leads/customers needs to be cleaned up and more open to align with Referal Sources so it can in as a Zap and not manually entered. Right now, this integration isn't very well designed from a data input standpoint, only minimum fields. We do a lot of insurance roofing jobs and the ability to bring those in as a PDF and autocreate the estimate is a big win BUT the inability to use that like other Estimates/Proposals in JP that a client can sign off on is a huge gap. The customer web page could use the tweaking to make the experience a little more professional and appealing to the user. Photos uploaded into JP already automatically shared with the client, the process to share photos is a pain especially when you have 50-100 job photos. It would make more sense to establish at the folder level what photos can be shared to the customer web page along with the ability to designate a photo as the main photo (like front picture of the home) as the key photo on the customer page seen everytime they go there. Also, allow different photo folders to be presented so the client can see different photos in groups from inspection photos vs. job progress photos vs. job completion photos. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Integration with QBO was not reliable, we also liked the Macros, ability to order eagleviews, integration with suppliers, and user experience that JP provides way beyond anything we could do with Buildertrend. Although, Buildertend's client portal is what we would prefer that JP provide as it's well thought out from an end user/customer experience perspective including our branding, photos structure, etc. Review Source CJ Cassandra J. Customer Success Manager Construction Used the software for: 6-12 months ### "NO Customer Support/ Service" September 16, 2021 1.0 My overall experience with JobProgress as been very poor. They do not show that they care very much for their users as they are pushing UI updates to make the system look differently but are not actioning any of the issues reported. And if they do fix the issues reported they are not letting the users know that its been fixed. There have been several times I have pointed out changes/ updates in the system that my contact within JobProgress had no idea were out there for the end users. Pros At this time, nothing. There is very little that I can trust when using the system. Cons The calendar says it has a 2 way sync with Google but its been broken for as long as I have used the system (over a year), the reporting functions within the system are very poor and half the time when you set filters for the reports (the same filters) you get different information, the activity feed does not capture everything that happens on a job/ with a customer and its leave the user questioning how certain things on a file were done/ by whom. There are several other items but these are just a few. Review Source TC Tyler C. Manager Construction Used the software for: Less than 6 months ### "614 Exteriors - User Experience " July 22, 2021 3.0 Poor, The only reason we are still with Job progress is because of \[SENSITIVE CONTENT\]. Hopefully, the new contractor success manager can help us get this software up and running. Pros \[SENSITIVE CONTENT\], She is the only reason we are still in contract. She handled a very bad situation excellently. She is the only reason I'm reviewing the software. Cons Customer support is difficult to work with, to say the least. I had to request a new contractor success manager because It was so bad. We almost switched to a new CRM due to this. Customization is much more limited than originally told to us. The proposal/estimate template creation function is very hard to work with. I've used dozens of systems like this and this is one of the worst to try to manipulate. I had a 25-year-old in our office who is tech-savvy get up and walk out frustrated with this. (He was simply rewriting a contingency form). If you can implement the input function into a google spreadsheet it would be much appreciated, as I can actually create the proposal I want in google. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap Price Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Estimating and more features were included in the job progress package for a nominal price difference. Review Source MG Michael G. owner Construction Used the software for: 1-2 years ### "1 year review" December 9, 2020 4.0 JP right now is a love-hate relationship. I have invested so much into it, but yet I still feel like it is falling short and some basic but important function. I'm hopeful that these items will change. Pros 1.) ease of use 2.) estimating portion 3.) workflow management 4.) documentation management 5.) sales tracking Cons 1.) accounting integration w/ QuickBooks does not work well 2.) no copy and paste feature 3.) I had my proposal template converted and it looked awful and I had to pay for it 4.) you allow google sheets integration but not google docs so I can work on my normal proposal format 5.) you have to be in a client or search for a client to add a new job to that client 6.) no easy accounts payable system ( i have to use dropbox for that) 7.) change orders estimate sheet has different settings from the normal estimate sheet. creating double work 8.) P&L is manual entry so if we use it, we have double-entry again. Once in Quickbooks once in JP. 9.) Training is very surface level. I had to learn most of it on my own and then train my staff. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Leap we used buildertrend for a while, but JP promised to have a QuickBooks integration so we switched. When the integration came it was/ is a massive letdown. Review Source FS Fayth S. Executive Assistant Construction Used the software for: 1-2 years ### "The best platform I have used " December 15, 2020 5.0 Overall I am in love with Job progress within my 4 years of being in this industry this platform has made my job the easiest, it has been. As I am learning more about the program the more I am realizing that it is helping the company as a whole. I absolutely love this program and will possible us it until I cant anymore. Pros This whole system has made an impact on our company. It has most definitely eliminated 99.99% of all phone calls that were being made to figure out where the project was in our processes. For the past year, we have only scratched the very basic parts of Job progress. Just recently we have been able to dive into the program and utilize it even more for our company. This program is definitely one I will always recommend to any other business owner I know! Cons The only con I have for this program is that there is so much that can be done, yet not enough explanation, meaning there isn't a way for me to ask our sales rep to show me the hidden features. Because honestly all of the job progress seems to be a hidden feature. Alternatives considered [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Review Source KK Kala K. Roof Construction Used the software for: 2+ years ### "General Contractor's review of Job Progress" March 17, 2022 4.0 Overall this is an affordable program for any contractor or construction group large or small to help organize your business and bids. Pros Store all job history in one page. Easy to add notes and link in the sales team to track each job. Cons Internal messaging, linking or using this program for scheduling, and more ease tracking the job's finances Reason for choosing Leap Price and efficiency to manage a job. Review Source TJ Troy J. Genral Manager Construction Used the software for: Less than 6 months ### "Dont Login they try to lock you into a contract" October 12, 2023 1.0 Horrible RUN!!! Been trying to cancel for weeks and they refuse to cancel even though you never are presented with a contract/agreement. Signing in is their way of locking you in. Insane business practice. Pros The sales rep and trainer were nice. They did their best Cons Everything cost more money above your supscriptionSlower than 90's internet BAD customer service Alternatives considered [Contractor Foreman](https://www.capterra.com/p/166113/Contractor-Foreman/) Reason for choosing Leap Good sales rep. Review Source CD Chad D. Vice President Construction Used the software for: 1-2 years ### "Make the Switch, It was a Game Changer!" December 8, 2020 5.0 JobProgress has been a great addition to our company and we consider them part of our team. From IRE till now, \[SENSITIVE CONTENT HIDDEN\] has been great and has made or impacted several requests for changes and updates that we have requested. The support team is wonderful, efficient and actually listens to valid request to their software. Pros The overall flow of the program and the ability to use MACROS! Game Changer for any estimator on the fly. Cons So far we have not encountered a "least" option for our business, if anything it is small petty changes to fit our operation. Reason for choosing Leap Features available to streamline our operation and gain the full potential of our internal work flow. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Previous software offered lack of many features needed to streamline our operation and gain the full potential of our internal work flow. Review Source BM Blake M. President Construction Used the software for: 6-12 months ### "GOD SENT SOFTWARE! " February 4, 2020 5.0 I am an Accountant by School and Roofing Contractor by Experience and I can testify after working for a CPA and integrating software of all kinds that JobProgress is hands down the best I have stumbled upon. Simplicity with absolutely powerful software that is an all in one solution. Pros UNBELEIVABLE SUPPORT & FORWARD PROGRESS TO DEVELOPMENT! Eagleview Integration Electronic Proposals/Contract with notifications Macros for Materials, Labor, Activities, etc are endless Customizable Forms Google Integration Financing Integration Quickbooks Integration Google Drive Integration Fair Price per user POWERFUL Mobile App Customer Website to Share all documents, price, balance, pictures, scheduling, quickbooks payment! Email Automation Email Template Customization Feedback is heard toward improvements! They actually listen! My Sales Rep \[SENSITIVE CONTENT HIDDEN\] is the BEST. Talk to me at 9pm at night sometimes finding solutions. Tech guys - \[SENSITIVE CONTENT HIDDEN\] have solutions to simplify your business workflow and are 100% American based. Cons At the moment 2/4/20 just lack of reports and 2 way integration with Quickbooks. But they making improvements quick. So I would stay tuned. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap Tons more Features and Benefits. Switched from [Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) All of the Integrations into one central system made it easy. No need for multiple programs and monthly fees. Review Source RS Ryan S. President Consumer Goods Used the software for: 2+ years ### "Get back to the family!" May 24, 2019 5.0 Amazing! Pros Working with support team and the Job Progress team has been nothing short of amazing. Support team commitment to helping his clients maximize the potential of their Job Progress Operating System seems limitless. There are a few people in business like him. He’s the kind of guy that sold me on the benefits of his system, then immediately helped me implement the system and has continued to follow up with me unsolicited on a regular basis to make sure I am leveraging the latest upgrades to the platform. in several instances, we have uncovered additional ways to leverage they are technology and they have customized certain processes specific to our company. This type of customer service doesn’t exist anymore. These guys are serious about what they do and 100% committed to their clients success. You really feel like you have a true partner, and the cost becomes Insignificant when you consider the incredible value of the relationship. This platform has simplified and streamlined our systems and processes allowing us to focus our attention on revenue generating activities. This system provides a seamless process for our customers, and has streamlined our back end operations, making them much more manageable, and freeing up tremendous amounts of time. Precious time, to get back to the family! Cons There is nothing I don’t love about the software. Review Source DH Dustin H. Owner Construction Used the software for: 6-12 months ### "JP does what we need it to" December 12, 2020 4.0 It has been great so far and they are always upgrading features based on feedback from customers like me. The onboarding initial training was a little less than I expected but, with something like this you kind of have to learn as you go so it all works out Pros We love the work flow stages and the customized automation you can do when moving a job from stage to stage. Also, the custom proposals are really cool, I don’t know of another crm that has this feature. Cons There are several items you are able to customize and categorize by company division. However, you are not able to on certain items, for example , the proposal viewer, the customer sees the customized proposal but the tabs on the left are one size fit all. I would love to be able to choose a custom proposal viewer to send with the proposal depending on if it is an interior, exterior, etc. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) JP is a simpler crm. Buildertrend is too complex for what we need Review Source MP Mori P. Business Development Construction Used the software for: 1-2 years ### "JP needs some upgrades " December 8, 2020 3.0 It has been fine, not excellent. We have had major issues with the email portion and have spoken to support about it way too many times Pros It was the best on the market at the time we enrolled Cons It has so many flaws -the email load chain is obnoxious, emails get lost or never received, there are too many steps to do simple tasks, the custom contracts are not readable to the finance portion, estimates can not be converted to contracts, the calendar has never synced properly, it’s hard to access closed jobs if archived, pictures take forever to load through the app, there are too many options on the system that don’t pertain to our industry (pool business) Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap It had the most amount of construction verbiage and ability to load contract workers, sq footage of jobs etc Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Joist was a simple version at the time, they have since upgraded their system. Review Source AB Alan B. Project Manager Construction Used the software for: 6-12 months ### "Wonderful Product! Great Support Team!" December 16, 2020 4.0 Overall experience has been great! Once we got off and running it was pretty simple to figure out. Can't say enough how how much we enjoy using your system! Pros Completely streamlined our business and increase our project oversight throughout the company. Huge time saver. Software continues to improve overtime. Cons Customer management is still difficult for repeat clients. Scheduling crews using the calendars need additional flexibility and tags to allow production managers to follow the process of material ordered, materials delivered, roof complete, roof inspected, etc. Multi job function financial master sheet should allow the option to manage or modify finances of the overall project. CRM could be greatly improved by integrating a hail recon or other ap to alert us when a previous client has been in a hail or weather related event. Increases repeat business. I would recommend access to training videos that shows you how to setup and use different parts of the program. It would greatly decrease the time needed to get off the ground and increase the ease in which companies to maximize the potential of your project. Reason for choosing Leap Had the flexibility we were looking for at the right price. Also, had integration with Hover and our supplier, SRS. Review Source AC Austin C. President Construction Used the software for: 2+ years ### "How we organize my business using Job Progress" December 15, 2020 5.0 Amazing!!! I absolutely love having job progress (JP) to manage and grow my business. This is the only way I can stay organized, manage my team and their responsibilities, interact with customers and manage all the documentation necessary to run a multi million dollar business. The customer service is beyond compare, the owner has helped us on many occasions and is always available. I highly recommend everything about Job Progress Pros Being able to organize ever aspect of my business in one app Cons Templates are almost impossible to build and you have to pay JP to make them for you. Reason for choosing Leap Easy of use, price, my interactions with the management. Great product, great people, great company all around! Review Source VR Verified Reviewer Office Manager Construction Used the software for: 6-12 months ### "JP for Pools" December 3, 2020 5.0 Overall, after using a few different options, Job progress seems to check more boxes than the others for what we need it for. From the automation, to the templates, this software makes it easy to communicate with clients and keeps everything right there at your fingertips. Pros The best feature for our company is the bid management and CRM abilities of the software. We are able to keep all communication in one customer window, which helps know what has been said and promised. The Accept/Reject feature is also a nice touch to assist with knowing which estimate is the final one. Cons Scheduling seems to be a bit convoluted. The notifications are nice for the app, but I would like to be notified when using the online version, and that doesn't seem to be as user friendly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.