# Page 4 | Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Leap the right Roofing solution for you? Explore 385 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162690/Leap/reviews

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Leap

4.3 (385)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 10th, 2026

# Page 4 - Reviews of Leap

## Showing most helpful reviews

Showing 76-100 of 385 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TB

Terri B.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "JobProgress Review "

June 14, 2019

4.0

Our company is now organized. There are no more stacks of paperwork, post-it-notes, unpaid invoices, lost proposals or signed contracts. Communication is crystal clear with the calendars showing where each job is, pictures of the site, materials and cost, timeline, etc.

Pros

#1 reason is my training guy. He was extremely knowledgeable, answered every ridiculous question, patience of a saint. He let me text him questions at anytime to get an immediate answer so it wouldn't hold up the job. As for the software, amazing. We are a small, family owned business who did things the dinosaur way: paper and pencil. It took alot to get the owner to convert. The program is user friendly, company adapable, can be used on mobile, IPad, and desktop, and best of all, keeps us all in contact with one another and the client.

Cons

There were a couple of glitches that came up, but you were always able to take care of it promptly. The most difficult for me was switching between desktop in the daytime to mobile in the evening. But practice makes perfect. I've got it now!

Reason for choosing Leap

Our GAF rep, \[SENSITIVE CONTENT HIDDEN\], explained to me the differences. We took into account the size of our business and what we wanted to achieve. JobProgress was a no brainer.

Review Source

RB

Ryan B.  
Owner  
Construction  
Used the software for: 1-2 years

### "We love Job Progress"

December 3, 2020

5.0

I love everything about JobProgress. It has made my new business a lot easier than it would have been without it and I'm glad I made the investment in the program.

Pros

The ease of use and multiple tools to maintain my company.

Cons

I haven't found anything yet that I don't like.

Alternatives considered

[JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)

Reason for choosing Leap

A friends recommendation and researching the product.

Review Source

SW

Steve W.  
Business Specialist  
Consumer Electronics  
Used the software for: 2+ years

### "Lots of positives with some tradeoffs"

July 1, 2019

5.0

Job Progress has helped move the ball further along for our company. We're finally getting to where we can take payments online for example. There have been headaches during our extended migration due to slow adoptability but as a whole it has given the company much more to work with.

Pros

The best thing about Job Progress for me is that it can be accessed anywhere across multiple device formats. That, and it does bring everything together. Getting to the point of using it to it's full potential has been an issue but at least there is potential.

Cons

While Job Progress has multiple positives it tends to be a bit of a sluggish process as a regular user. If I was a sales rep maybe I wouldn't notice but as someone who heavily uses Job Progress to assign sales leads and connect with customers things can be sluggish and unresponsive at times.

Review Source

MM

Matt M.  
Sales  
Construction  
Used the software for: 1-2 years

### "From a Roofing Company"

December 8, 2020

4.0

Pros

The ease of uploading photos and documents to the job file. In addition, the fact that all photos are time stamped.

Cons

The fact that the software keeps kicking me out on my ipad. I can only look up one customer at a time before it says "Something went wrong: or "you are not authorized". I have to close down the app and open it up again with my log in. On an average day I will have to do this 15-20 times and it is extremely annoying/frustrating.

Review Source

TP

Ty P.  
Owner  
Construction  
Used the software for: 6-12 months

### "Awesome Product with Room for Improvement"

December 14, 2020

4.0

Pros

I tried multiple competitors' software, and none offered the ability to create a custom template for job photos. Additionally, all integrated with Quick Books Online, but not QB Desktop. JP does both.

Cons

The form template builder is a little clunky and not very user friendly. No way to link or capture video. Delay in fixing Google integration. Only QB Online CC payments. Delay fixing GreenSky integration.

Alternatives considered

[JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[Scoop](https://www.capterra.com/p/136648/Scoop-MAE-Enterprise-Software/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)

Review Source

VR

Verified Reviewer  
Bilingual Paraprofessional  
  
Used the software for: 6-12 months

### "It has been great. "

July 2, 2018

4.0

Pros

There are many features that I like about this software. The first feature that I think is really effective is that you can customize it to meet you needs. After customizing the software everything is self explanatory. You can look at it and know how to maneuver it. The calendar is also a very important feature because we schedule appointments and are able to keep track about everyone's tasks, locations, and dates. The third and last feature that I like about the software is that you are able to get an advance search on categories on the workcenter tab. I believe that the software is a very resourceful tool for our company.

Cons

At this time there is nothing that I don't like about the software when I'm using it from a desktop, but I do feel that there is some glitches and or issues on the mobile app. The view on the calendar in the mobile app is not very friendly. I've had difficulties to add/delete appointments. Another issues that I have is the uploading of pics, this process is very slow and it takes for ever to complete. The screens have to be on always if not it will pause and or make me restart the process, I cannot take any calls nor make any calls.

Review Source

MS

Michele S.  
Marketing and Social Media Manager  
Construction  
Used the software for: 1-2 years

### "Marketing and Social Media Manager"

December 8, 2020

5.0

We experienced great customer service with Job Progress. If we have a concern or problem we can get help or advice from customer service. We have a great relationship with our support tech. Job Progress is definitely the next step to take when growing a successful business.

Pros

We love this software for so many reasons. It keeps our projects organized with contact information, photos and the current stage of production the job is in. It is easy to use and a huge time saver when getting quotes out to customers and billing. Job Progress allows improved and quality communication in all areas, with office staff, men on the field, subcontractors, delivery vendors and customers.

Cons

Editing photos in Job Progress would be beneficial to our company because we use the photos in marketing.

Switched from

[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)

Job Progress software was just so much more conducive to the roofing industry.

Review Source

MP

Mary P.  
Controller  
Construction  
Used the software for: 1-2 years

### "From the Accounting department at JGHC (J.G. Hause Construction)"

December 3, 2020

4.0

Good, need to dial it in more.

Pros

I like the ability to save documents (contracts and c/o's) for accounting. Job stage. Love the tasks! This is how the field communicates with accounting to bill the job.

Cons

I don't like how the C/O 's work in the financial part. Maybe I just need more training. I'd like to be able to invoice and select the c/o to be added to the orginal bid.

Reason for choosing Leap

It was reviewed by Production, Sales and accounting. I am from accounting and like the stages, tasks and financial was quite user friendly.

Switched from

[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)

Functions of Job Progress - ease of use.

Review Source

RS

Remy S.  
CEO  
Construction  
Used the software for: 2+ years

### "Far and away and the best CRM for construction companies "

December 11, 2020

5.0

I have been with JP for years at least 4 now. They are always there to help and train on new features. Feedback is heard and acted upon. Never have I bud such response from an \[SENSITIVE CONTENT HIDDEN\]

Pros

It is constantly being updated and beneficial features added. Amazing support 24/7

Cons

Some may feel there is too much versatility. This is not truly a con simply the only negative thing I mention.

Switched from

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Originally because of expense. Then I stayed for the features.

Review Source

ML

MARISSA L.  
Operations Specialist  
Construction  
Used the software for: 6-12 months

### "Job Progress Customer service is awesome"

December 4, 2020

5.0

Wish there was a library of tutorials for each feature in financials. I really like the features, the look and organization of the options. However, it does seem like some of the features are redundant.

Pros

User friendly, easy to learn. Displays 99% of information on first page of customer profile.

Cons

Cumulative invoice does not display each payment properly. Build dates are not on first page of customer profile. Not sure how to use the refund feature in financials

Reason for choosing Leap

Cost, features, customer service is outstanding.

Switched from

[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)

Cost and speed.

Review Source

gS

gino S.  
owner  
Real Estate  
Used the software for: 6-12 months

### "Amazing"

December 15, 2020

5.0

little overwhelming at first but \[SENSITIVE CONTENT HIDDEN\] is super helpful and knowledgeable, if it wasn't for him we would have given up on it.

Pros

we love how simple it is to use and that every thing is in one place

Cons

repetitive at times when imputing info to the database as a lead

Alternatives considered

[JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Reason for choosing Leap

\[SENSITIVE CONTENT HIDDEN\] was always there to help and checked in to make sure we were setup for success

Review Source

TD

Tamara D.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Tam's Review"

December 3, 2020

4.0

Absolutely love and appreciate the Customer Service end! Well done and do please continue to keep focus on this very important aspect. Customer is not always right, we all know this. Your Team does very well to keep calm without stating an obvious 'user error' operation. They have clearly worked with me to get to the challenge/task at hand.

Pros

\- Ease of estimating and sending proposals - Templates - Photos in customer file - Continued growth of product...

Cons

\- No notification when JP is working on software in background; this affects speed and functionality of program. - No notification of known issues that JP is aware of that may affect certain areas of program. Basically, be a bit more human with communications. You have a great software program!

Reason for choosing Leap

I understand my predecessor intensely investigated JobProgress as well as other programs. Having your program in the stages of partnering with QuickBooks Online was instrumental in our choice.

Review Source

NT

Nicholas T.  
Managing Member  
Construction  
Used the software for: 6-12 months

### "Job Progress Review"

December 9, 2020

4.0

JobProgress allows me to be mobile with my customers in a way that I can access their estimates/ contact info to be able to communicate efficiently.

Pros

In the water well drilling industry, I am always referring back to my estimate before the job. The mobile app makes it easy to find an estimate. Also being able to look up a customers contact info thru the app has huge benefits when your out in the field and need to speak with the owner.

Cons

I’ve only used JobProgress since February. There is so much more that I can be using, I just need time to speak with a customer service rep and see what I can use to improve my experience.

Review Source

AC

Ashley C.  
Accounting  
Construction  
Used the software for: 1-2 years

### "My Usage with Job Progess"

December 3, 2020

4.0

My overall experience has been great! It is easy to look up what is going on with a job when a customer calls. I just wish I had time (or permission from work) to join some of your webinars to learn about all the features you offer.

Pros

I have found Job Progress very easy to navigate. I wish I had more training in it because I know that there is many features I do not utilize. I am in accounting but we don't use any accounting features. I like how easy the program is to use and especially being able to upload documents and pictures so easily. Also, the production calendar is a favorite for me

Cons

The one thing I have ran into is the inability to delete jobs. If there is duplicate jobs created, it just causes a big mess

Review Source

JB

Joshua B.  
COO  
Construction  
Used the software for: 1-2 years

### "Easy to ise"

December 8, 2020

5.0

Excellent program. The team use it which everyone knows is the problem

Pros

The integration was very easy. They helped with setup which was much different then any other program we have used. The ease with which you can email for digital signatures has been a god send during the pandemic.

Cons

I wish the accounting features worked. It doubles everything up.

Alternatives considered

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Ease of integration

Review Source

TF

Tyler F.  
Owner  
Construction  
Used the software for: 6-12 months

### "Great Product, Average Customer Service"

December 3, 2020

4.0

Not so much about the software but no one from JP has ever followed up with me to see if I feel like I'm optimizing the software. Tons of questions, don't have time to call hotline, find out who to speak to and how to optimize. Be nice if

Pros

Love the product and the customer URL, transparency of information and streamlined efficency.

Cons

Integrations with spotio and other apps.

Alternatives considered

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Reason for choosing Leap

Recommended by other company.

Review Source

AL

Anthony L.  
Owner  
Construction  
Used the software for: 1-2 years

### "Job Progress"

December 3, 2020

5.0

The largest gain from JP is the efficiency to keep the office and workers on the job site better

Pros

Joe Progress has allowed my company to keep everyone on board, connected and improved efficiency Our number doubled in the first year

Cons

I like the process that when you in to a client info. you have to back out so many pages. It seems a little clunky. According to my office there still seems to be issues with connecting to QBO.

Reason for choosing Leap

It appears to be a complete package. I currently do not have any reason to search for anything else. I am one of those that says "If it's not broken, don't fix it" So unless JP becomes a problem I will continue to use JP

Review Source

TC

Tony C.  
Regional Director  
Construction  
Used the software for: 2+ years

### "JobProgress is a GREAT TOOL for our business"

December 8, 2020

5.0

I've had a wonderful experience with the software and support when needed. JobProgress is doing a wonderful job.

Pros

I like the User interface and the ability to enter in data and some of the customization.

Cons

There is a lot and utilizing the features the best way possible.

Alternatives considered

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Reason for choosing Leap

The support and the people.

Switched from

[Box](https://www.capterra.com/p/148766/Box/)

Needed something more robust and could easily be utilized by everyone and also reporting needs.

Review Source

WD

Whitney D.  
Production Manager  
Construction  
Used the software for: 1-2 years

### "Pros & Cons"

December 8, 2020

5.0

Very good, would like it to be easier to use

Pros

I love how we have a "pizza tracker" for our customers and a customized webpage.

Cons

The time sheet and tracking options, the ease of getting training for our staff

Alternatives considered

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Reason for choosing Leap

better bang for the buck

Switched from

[Dataforma](https://www.capterra.com/p/130599/Dataforma/)

awful

Review Source

CE

Cindy E.  
Contract Administrator  
Construction  
Used the software for: 2+ years

### "JobProgress"

April 8, 2021

5.0

Really dont experience issues, once in a while it seems there are access issues in the field as well as the office, but usually restart and we are all good again.

Pros

Multi user, realtime, office and field access. Ability to upload and view all documents, photos, material list and work orders anytime.

Cons

The ability to edit format is not avialable, once something is set up you dont have opportuities to edit, availabity to set up pricing and documents without having to pay the fee to have them available in the system.

Switched from

[DASH](https://www.capterra.com/p/149523/DASH/)

More user friendly and more options to fit our multi-faceted company structure.

Review Source

IS

Irmak S.  
Markting Coordinator  
Construction  
Used the software for: 6-12 months

### "Leap Review"

April 2, 2024

4.0

Pros

It is easy to use and navigate within the CRM.

Cons

Reports and data look up cna be cleaner and much user friendly.

Review Source

Response from Leap

July 2, 2024

Hi Irmak! We’re happy to hear you’re satisfied with your Leap CRM subscription and are grateful that you took the time to leave us a review. Good news on your piece of feedback — updated and improved reporting is now in Leap CRM. We hope that you enjoy that functionality and your experience using Leap CRM! - The Leap Team

CB

Craig B.  
Sales manager  
Construction  
Used the software for: 2+ years

### "Job Progress review"

January 28, 2021

5.0

Our sales staff is much better organized as a result of using JP

Pros

Nice homepage layout showing the progression of our construction jobs. It makes it easy to quickly identify what needs to be done to move things along.

Cons

I would like to see an area on the Jobs List where we can see if someone has viewed our proposal. Currently, we have to go into the Forms/Proposal tab to see if its been viewed. This would make it much quicker for our staff to navigate through a large number of proposals on one page.

Switched from

[improveit 360](https://www.capterra.com/p/130645/improveit-360/)

JP was much easier to operate and had a better layout for the homepage

Review Source

CL

Carl L.  
Restoration Consultant  
Construction  
Used the software for: 2+ years

### "Jobprogress is a great crm that doesn't always work"

December 3, 2020

4.0

JP is indispensable, but doesn't always work very well. It just needs to run better and be less buggy.

Pros

It has lot of useful features that make it very easy to manage jobs and clients. It keeps all info in a one stop shop.

Cons

\- Can only upload 30 photos at a time and photo upload stops working when I turn off my phone screen or change apps (no background upload) Galaxy S10 - Cannot multiselect documents/photos on mobile -lots of bugs

Review Source

Bradley M.  
Project Manager  
Construction  
Used the software for: 6-12 months

### "I couldn't imagine going back to doing things the way we did before JobProgress"

June 28, 2018

5.0

Easy to keep up with everything. Makes my day to day much easier.

Pros

Job Progress makes it so easy to keep up with every aspect of production. Proposal templates, estimating tools, measurements, photos, and customer information all in one place.

Cons

It is too easy too lose your work when creating a proposal/work order/ material list etc. I would like to see it auto save every so often. I would also like to be able to view any job/customer that I was tagged to

Review Source

Response from Leap

June 29, 2018

WE LOVE HENDERSON ROOFING! Thanks Bradley ... your team has been very helpful to us and we thank all of YOU in our efforts to make JP the best in the world! We can't imagine a better reward than to learn that we have made your day easier ... this is so so important to us. That is our mission.

CS

Christopher S.  
Sales representative  
Construction  
Used the software for: 1-2 years

### "This product causes ease of use"

December 3, 2020

5.0

Pros

You can integrate job progress with your schedule so that you will never miss an estimate again and if you are in the road again you can get all of your leads and information in real time.

Cons

To change jobs from step to step can be burdensome and some do not apply. I wish you could customize the process to fit your needs.

Review Source

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