# Page 5 | Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Leap the right Roofing solution for you? Explore 385 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162690/Leap/reviews

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Leap

4.3 (385)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 10th, 2026

# Page 5 - Reviews of Leap

## Showing most helpful reviews

Showing 101-125 of 385 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

QW

Qiana W.  
Owner  
Building Materials  
Used the software for: 2+ years

### "Job Progress rocks!"

December 8, 2020

5.0

Pros

Ease of access to information and the ability to seamlessly share info makes this irreplaceable!

Cons

Its easy to use. Any ideas I had have already been solved/updated!

Review Source

VR

Verified Reviewer  
Accounts Receivable Clerk  
Construction  
Used the software for: 1-2 years

### "Job Progress review"

November 8, 2018

4.0

Pros

You can see your projects from start to finish You can adjust what everyone sees in their different roles The flags are great and help keep things organized

Cons

There is too much loading time. You can not add someone to a conversation later, if you want to include another member you have to start an entirely new message thread The new calendar takes even longer to load since the new update If there is any added stage it does not apply to the previously entered jobs, if you want them to have all the current stages you have to go and re-enter and then delete all of the duplicated I wish there were more color coding options so that you could customize it to suit your business

Review Source

Response from Leap

November 13, 2018

Thank you for your continued use of the JobProgress Platform. We are constantly attempting to improve performance and features. We have made and continue to make improvements regarding load time and invest in our overall security and infrastructure. We appreciate your feedback.

JP

Justin P.  
Estimations Manager  
Construction  
Used the software for: 1-2 years

### "Good CRM, could be improved, but getting there."

December 9, 2020

3.0

Solid. Good customer service. Quick to reply and are happy to field feedback.

Pros

Lots to like about JP. Workflow functionality / customization is fantastic.

Cons

Mobile app is okay, but not as intuitive as it could, but the development team certainly seems to be updating and improving. The customization of financial reporting on jobs should be locked in the backend, while being customizable, so that reporting of totals spent on any particular line item sub-category can be tracked better.

Review Source

MM

MItch M.  
Project Manager  
Construction  
Used the software for: 6-12 months

### "My Experience with JP."

December 11, 2020

5.0

Over all experience has been really good. The team at JP 95% of the time have been extremely helpful and quick to respond and address any issues.

Pros

\-It improves communication with customers and other team members-easier and more consistent -It helps with scheduling and keeping track of jobs/customers -Improves billing, and keeping track of outstanding accounts -Makes it easier to keep track of what crew completed what project and the amount of time it took -Helps keep things well organized- accessible from the office or on the road.

Cons

\-Its not cheap (but the value does outweigh the cost) -When you send the customer a estimate through JP it ends up in the junk folder(not all the time but customers do tend to "not receive" the quote due to this. -It doesnt show that a customer has received or read the emails sent through the software.

Review Source

CT

Caleb T.  
Managing Electrician  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Great but a few issues"

December 3, 2020

4.0

Customer service is great and the team is very willing to work with and train you. I’ve enjoyed the process of integrating our company infrastructure into the platform

Pros

Document management, job note capabilities and templating for materials orders and estimating are great.

Cons

The time tracking feature is basically useless because the only thing you can do is literally clock in and out of a certain job. If you forget to clock in at a specific time the whole day is ruined so you have to continue to have another system for time tracking for payroll - Which is annoying for something that should be a one stop app for everything. Additionally, it makes it impossible to use it for specific job labor hours because it may not be accurate.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Jobber was really awful. Things you would upload would disappear inexplicably, time tracking was impassible. The integration with quickbooks was extremely flawed

Review Source

DA

Deserey A.  
Director of Operations  
Construction  
Used the software for: Less than 6 months

### "JobProgress for the Win!"

July 9, 2019

5.0

Our company is very satisfied with JobProgress overall. It has made our scheduling and in house processes run more efficiently.

Pros

I love all the customization options! We can really make this CRM our own and make it work for what we need as a company. It's so user friendly- I was very surprised that the Roofing Specialists here took to it so fast and are able to maneuver through the software with minimal questions.

Cons

I would like to see more information transferable through QuickBooks. Right now, I have to manually enter any expenses for each job, instead of being able to pull that information from QuickBooks itself. The CRM we used before pulled each expense/credit, and it was easier for my Roofing Specialists to look at how much they have in their jobs. Also, if there was another option in the estimating to where you could hide view of just the markup/margin. If you just hit the "Hide Pricing" button, all the pricing goes away. The customers like to see their prices itemized.

Switched from

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Acculynx didn't offer near as many features. We were having issues with scheduling, creating multiple jobs, and it didn't allow us to customize anything to how we needing this to look or work.

Review Source

JL

John L.  
Owner  
Construction  
Used the software for: 2+ years

### "Alliance Roofing CRM review"

December 11, 2020

4.0

This has been an overall great asset to our business as long as everyboy uses it ! I know you can't change that

Pros

I like the fact I can store a tremendous amount of pictures realative to a job and can easily send them to a client. I like having the ability to share info with other members of the team

Cons

I wish this program would fully integrate/link to my Quick Books The screens and functions on the computer and the phone are very different

Reason for choosing Leap

More integration with potential for more i.e Quick Books This product has what we need for the most part at a reasonable cost

Review Source

AB

Amber B.  
Office Manager  
Insurance  
Used the software for: 2+ years

### "Jobprogress "

December 3, 2020

5.0

Awesome

Pros

It helps so much with our daily jobs. The ease of sharing with everyone.

Cons

no cons we really enjoy it, except when it logs me out

Review Source

JH

Jon H.  
Owner / CEO  
Construction  
Used the software for: Less than 6 months

### "Overall a Good Software"

December 8, 2020

4.0

I liked my sales rep very well. He was knowledgeable about the software but gave me a bit of a false narrative about the QuickBooks integration. That said, my rep now is not great. He has a negative attitude when you speak with him. Doesn't understand the construction business model and I have had to push him the entire way. If I was picking on him alone I would not repeat my purchase.

Pros

Overall the software is good. We use it with our roofing division and it does what we need it to do.

Cons

While the mobile app is better than most I do not like that you cannot delete jobs from the app. I would prefer if the app could do anything the online software can do.

Alternatives considered

[JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)

Reason for choosing Leap

App is clunky at best.

Switched from

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Better pricing structure with the same or similar capabilities.

Review Source

mP

marlena P.  
Bookkeeper  
Construction  
Used the software for: 6-12 months

### "My experience with Job Progress"

December 3, 2020

4.0

Its about 6 months and most of the staff does not like using it. its slow, it's bulky and things to move slow. I have issues in data, that my rep can't explain. Sometimes i have to move things out of the correct stage and back in for it to appear correctly. I have stuff coded at the end of the month but shows up as the following month .. This is not what I expected, but were trying to make it work. Thank god we have not stopped using our old program as I cannot use JP for tax reports ect

Pros

It's easy to see which stage work is at. Its easy to assign salesman

Cons

The accounting and reporting are seriously lacking as far as I see. For any kind of reporting I know its going to be multiple steps and some exporting of a pdf document-then changing that over to an excel format then manipulating the data. I do not like the way it keeps track of addition or subtractions to jobs. I dont like that we can't edit certain things but instead have to delete them and start again

Review Source

Trent B.  
Operations Manager  
Building Materials  
Used the software for: 2+ years

### "Very Efficient "

December 8, 2020

5.0

Pros

User friendly and simple to use. Simple way to move forward with each lead/job.

Cons

None. Everything is simple and easy to use.

Review Source

LB

Laura B.  
Relationship Manager  
Construction  
Used the software for: 6-12 months

### "great CRM for roofing company"

December 8, 2020

5.0

Overall we have had a great experience with learning about JobProgress from the person who helped us through the training/onboarding and with ongoing customer support whenever we needed additional assistance or help with the software.

Pros

This is a wonderful software program that is already set up specifically to support contractors (we are a roofing company). It is very helpful to have the support of a software company that understands the industry and has already thought of the functions needed to manage a roofing company and our customers.

Cons

On the mobile app it sometimes takes a little while to open files and documents.

Reason for choosing Leap

We chose JobProgress over the other alternatives because of the specific focus on a CRM for a construction company - the fact that it was already designed for our industry set it apart from the other CRM software options.

Review Source

NS

Nick S.  
Project Manager  
Construction  
Used the software for: 1-2 years

### "Very good customer management system"

December 8, 2020

4.0

Pros

I really like that the interface allows you to save everything about a customer in one place, manages finances, has templates for bidding / proposals and the ability to create / send out right through the program. It all flows really well together assuming the staff all use the program.

Cons

I wish you could easily select photos / documents and email them. For some reason that feature is very limited. You can download and then email, but from a supplementing perspective it would be much easier if you could email the photos / documents in an array of different formats directly through the program where all the photos / documents are saved.

Review Source

VR

Verified Reviewer  
Receptionist  
Construction  
Used the software for: 1-2 years

### "Everyday Use"

August 22, 2019

4.0

The benefit of this program is to have all your jobs in one program and to keep all the info together

Pros

I work with a roofing company that has helped shape this program so it is easy to use and we are continuing to make this program better. As we suggest things they change it to what is needed for us.

Cons

For beginners this is not a very user friendly program. It is very self explanatory but still is hard to navigate at times.

Review Source

Adam N.  
COO  
Construction  
Used the software for: 6-12 months

### "Small but big"

June 15, 2019

5.0

Pros

We like using e-signatures without having to pay extra.

Cons

Setting up some of the templates and macros is cumbersome.

Alternatives considered

[JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Reason for choosing Leap

Job Progress combines the best of both.

Switched from

[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)

Cost

Review Source

BK

Bill K.  
Co-Owner  
Construction  
Used the software for: Less than 6 months

### "JP Overall Functionality"

December 8, 2020

5.0

Great people. Great program. Some tweaks needed, but we are very happy.

Pros

The ability to move jobs in the different stages with ease and without losing customer information. This has improved our communication from the office to the field.

Cons

Subcontractors cannot move job status within job flow from phones --- patiently waiting the update for the phone.... patiently waiting.... Analysis functions are weak and could be enhanced to analyze sub-contractors and sales, job performance, better functionality for sales performance, etc.

Reason for choosing Leap

The support team behind the program - i.e. the programmers. We felt it important that JP had a great support team to fix bugs and help make the program more functional as problems were noted.

Switched from

[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Needed more functionality. JobProgress Rep promised the ability for sub contractors to move the jobs into the different stages would be added (phone update).

Review Source

Tracey M.  
Freelancer  
  
Used the software for:

### "Several tradies have ditched their paper files for this software. "

February 7, 2018

5.0

Pros

It is powerful, very secure and has a phone app. It has a lot of features that include Fully Customized Job & Workflow Manager Paperless Mobile App Customer Relationship Manager Online Sales & Marketing Quick Estimating, Quoting & Scheduling Remote Business Control Dashboard Workcenters Safe Cloud Storage & Access Employee And Subcontractor Manager Instant Proposals And Contracts Office, Field & Operations Manager It works for all kinds of tradies, builders and handymen no matter what demands your business might have

Cons

Little bit pricey, but realistically for the value it gives a tradie who mightnt be that technically capable, thats a small price to pay for saving time

Review Source

SB

Sarah B.  
Office manager  
Construction  
Used the software for: 1-2 years

### "Great CRM tool"

December 8, 2020

5.0

Overall it’s the best CRM we have used.

Pros

It’s easy to operate. Also love that there is a phone app to upload photos while on the job.

Cons

Sometimes when there are large amounts of photos or documents it freezes up.

Reason for choosing Leap

It was easy to use and the price was great. Also easy to transfer from old CRM to new CRam

Review Source

AS

Andy S.  
Sales  
Construction  
Used the software for: 6-12 months

### "Great Product for GCs - Not Sales Friendly"

December 8, 2020

5.0

Would highly recommend it to any general contractor, but as I mentioned before is not extremely sales friendly.

Pros

Logical progression of jobs from one point to the next. Logical organization of contractor and subcontractor projects for ease of assigning tasks to certain projects. The mobile interface is amazing and I can manage 90% of what I need to on the mobile interface. Amazing job with that!

Cons

Does not lend very well to the ease of follow up lead management for a sales person. Also, not being able to retroactively apply updates to past accounts is a little infuriating to be honest. I often have to put older jobs in the incorrect labeled buckets.

Switched from

[Dataforma](https://www.capterra.com/p/130599/Dataforma/)

Job progress integrated multiple platforms into one

Review Source

JW

Joe W.  
Owner  
  
Used the software for: Less than 6 months

### "Should help our company's organization and make us more efficient. "

June 28, 2018

4.0

Pros

Digital documents/signatures. Customer webpage. Ability to keep my sales reps and our customers more organized and keep better track of them. Production and scheduling. App based for working on the field. Overall it's a solid program.

Cons

There are a few things that need to be added or corrected but I know they are working on them. A couple off the top of my head would be: Ability to customize your work center page. To remove the product adds and classifieds at the bottom and replace with something relevant to our company such as "Company Announcements" or a "Note pad" for example. It's not a free program, we pay a good amount for it so I feel we should be able to remove these and replace them with something that works better for us. Issues with the Multi-project option. You need to be able to invoice and work directly off of the parent job invoice and financials rather than having to invoice each individual trade. Because of this we need to use the single project when Multi-project would be better suited. Ability to change a single trade to a multi-project at any time. A project may start as a single trade and need to be changed to a multi-project.

Review Source

Response from Leap

June 29, 2018

Joe, Excellent input ... Appreciated! We hear you! 1. Some improvement to WorkCenter customization 2. More relevant Company centric activity 3. on Multi-Project (ability to invoice off the Parent) 4. More flexibility between Multi-Project and single trade jobs Got it ... we have already begun efforts on some of those points and will discuss the rest

ED

Eric D.  
Project Manager  
Real Estate  
Used the software for: 1-2 years

### "Good product"

December 3, 2020

5.0

A group can access the same files from different locations.

Pros

Easy to access. Great remote access for reviewing files.

Cons

Relocating files is not always easy. Sometimes i need to download a file to my PC to transfer it within JP.

Review Source

KW

Kenny W.  
Estimator  
Construction  
Used the software for: 1-2 years

### "Job Progress Review"

December 3, 2020

5.0

Very good

Pros

The ease of use and cross-functionality between desktop/laptop computer and mobile app

Cons

Sometimes the program slows down and lags causing a re-start of the app.

Review Source

SM

Stephen M.  
President  
Construction  
Used the software for: Less than 6 months

### "Far from being market ready"

June 28, 2019

1.0

We were ready to move from Acculynx and had thousands of prospects to move over. JobProgress does not have anything to help with the transition. Supposedly hundreds of contractors have moved from Acculynx to JobProgress so why not have a program that transfers the information over. We spent months trying to get the information manually moved over and spent thousands on help. Eventually we just got fed up and stopped as everyday new information was being entered in Acculynx and there was no end in site. If a new software like JobProgress goes to market, they need to have tools which make moving away from other CRM's quick and easy for their new customers. Otherwise, it isn't worth the pain.

Pros

Beta version is impressive and when we received a demonstration at the IRE, we were really excited with the capabilities.

Cons

Advertised functions don't work and they have nothing to help you transition away from your existing platform. All the data that needs to be moved over is on your shoulders and they aren't any help.

Review Source

Response from Leap

July 3, 2019

We provide easy access to import/export capabilities within JobProgress. Unlike the competition, JobProgress is connected to both Google Drive and Dropbox allowing a Contractor to copy files from either of those utilities into our Platform. Additionally, we allow batch select and have downloadable .csv files for most JP data that could help a manager use JP sourced information elsewhere (like Excel or Google Sheets) ... so while you may be upset ... please note, we are limited by the forced export restrictions of your existing CRM. Why give us a 1 Star Review when the fact is - is that THEY don't allow bulk export of job files? Let's get a transition plan together. You're right ... hundreds of contractors happily made the switch because we communicated and got it done. Let's make it work! There are tons of resources available for you to consider - we have and continue to be available to support your conversion. It will not happen without communication and effort on both sides.

SL

Scott L.  
Owner  
Construction  
Used the software for: 6-12 months

### "Love JobProgress"

June 14, 2019

5.0

Pros

I love that it is linked to Quickbooks and sends notices when customers view and accept contracts. Customer service is great. The support team has helped me alot during the initial set up. I love that it is easy to email an estimate or contract to a customer, though the actual typing in the email can be annoying.

Cons

Sometimes I think there is too much. I haven't figured out all the bells and whistles to the software. I wish there was a spell check or more user friendly version for emailing(everything gets doubled spaced). Macros are great, but making changes to it has been difficult. The electronic signing of contracts is difficult for my older customers, but that is more of a technology thing. And I wish the app was a little more user friendly, but that really pretains to attempting to write out a contract or estimate. I would still recommend this software to any contractor.

Review Source

RS

Ryan S.  
Sales  
Construction  
Used the software for: 6-12 months

### "Helpful "

December 3, 2020

4.0

?

Pros

Customer friendly. Easy to understand.

Cons

I had my whole company sign up for JP and was promised a referral bonus that was never received. Please advise \[SENSITIVE CONTENT HIDDEN\] Ryan Shumway with Highland Contractors Rochester N.Y

Alternatives considered

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

Reason for choosing Leap

I've used.JP in the past and enjoy the options.

Switched from

[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)

I recommend JP

Review Source

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