# Page 3 | Leap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Leap the right Construction CRM solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162690/Leap/reviews --- Leap 4.3 (389) [View alternatives](https://www.capterra.com/p/162690/Leap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 28th, 2026 # Page 3 - Reviews of Leap ## Showing most helpful reviews Showing 51-75 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Clint P. Owner Construction Used the software for: Less than 6 months ### "JobProgress Didn't work for me" March 6, 2021 2.0 The thing I found most irritating was when I brought up my concerns to the sales person. The response was., "This is the first I've heard of any issues with JobProgress" and "No one can use a new system, whether it's JobProgress or anything else, without training." I brought these issues up after two training sessions and hours and hours of watching their training videos. The experiences of other users in context to the real problems we had with the software is not germane to my business. I brought up the issue because we had real concerns. To just say "training" made me think...hmmmmm. If I'm having this many problems now and the answer is "training". What will it look like six months from now if we are having the same problems. Pros The data collection is top notch. The software will take as much information as you can upload. I'm sure this platform is effective for some people. We just had too many issues to risk rolling into prime time. Cons Too many different ways to do something, not very user friendly, and was difficult to find a rhythm with scheduling. It had a significant lag time between hitting input and the data populating. We would upload things and they disappear into the abyss. Platform cannot receive text from people that are not in the CRM. I wish I would have known this in the beginning. This would have been a deal breaker. This was an $850 lesson. Reason for choosing Leap I needed a high level view of all customer activity. From sales to completion. Job progress filled that need. Review Source MG Molly G. Production Manager Construction Used the software for: Less than 6 months ### "Great way to streamline processes" November 12, 2019 5.0 We aren't using JobProgress to its full capability yet, but will be soon. Right now, it has really helped our communication with our customers be more efficient as well as keep track of our sales pipeline and estimates. We are LOVING it compared to our previous CRM. Pros I love that we can see how many jobs and dollar volume in each step of our sales/production stage and easily move jobs to a new stage, sales automation with automatic emails to the customer every time their job changes status is WONDERFUL. I also love using the production calendar for scheduling. Being able to set tasks or messages within each job is also great for keeping track of internal communications regarding each job. We also were able to have them create templates that look identical to our paper proposals. The ability to send, sign, view, and accept a proposal with just a click of a button is great. Cons It would be great if jobs could automatically move stages in the workflow when a corresponding action is taken (e.g. if setting an estimate appointment would move it to our stage that corresponds with appointments scheduled, or moved it to "job scheduled" when we set a production date), but I understand with custom workflows this would be hard to make happen. It would also be nice if more information from the measurements or estimates translated into the contract and/or work order. We currently use excel workbooks for estimates, contracts, work orders, and purchase orders, and all the pages talk to each other so we only have to enter information on one page. We haven't used JobProgress work orders or proposals yet because of this. In the calendars, if you put an appointment on one person's calendar and choose someone else as an attendee, it doesn't show up on the attendee's calendar, so we have been having to set duplicate appointments to do that. It would be nice if I set an appointment for X and Y needs to be there too, that I be able to set one appointment and it show up on both calendars. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap JobProgress had more customization available at a more affordable price per user. Switched from [Dataforma](https://www.capterra.com/p/130599/Dataforma/) We needed something more user friendly, with better streamlined processes. Our previous CRM was very cumbersome and included a lot of double entry. Review Source TC Tyler C. Manager Construction Used the software for: Less than 6 months ### "614 Exteriors - User Experience " July 22, 2021 3.0 Poor, The only reason we are still with Job progress is because of \[SENSITIVE CONTENT\]. Hopefully, the new contractor success manager can help us get this software up and running. Pros \[SENSITIVE CONTENT\], She is the only reason we are still in contract. She handled a very bad situation excellently. She is the only reason I'm reviewing the software. Cons Customer support is difficult to work with, to say the least. I had to request a new contractor success manager because It was so bad. We almost switched to a new CRM due to this. Customization is much more limited than originally told to us. The proposal/estimate template creation function is very hard to work with. I've used dozens of systems like this and this is one of the worst to try to manipulate. I had a 25-year-old in our office who is tech-savvy get up and walk out frustrated with this. (He was simply rewriting a contingency form). If you can implement the input function into a google spreadsheet it would be much appreciated, as I can actually create the proposal I want in google. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Leap Price Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Estimating and more features were included in the job progress package for a nominal price difference. Review Source MF Mallory F. Office Manager Construction Used the software for: 6-12 months ### "Univera Construction, LLC" December 8, 2020 4.0 So far things have been very good. \[SENSITIVE CONTENT HIDDEN\] is usually pretty good about responding quickly. This program overall has made my life in the office much simpler. Pros Being able to quickly generate an estimate to a proposal is very helpful in our office. I like the act that the photos are easily accessible. Our customers RAVE about the customer webpage and how easy it is to sign the documents and it makes my life SO much easier to see who has accepted and who has not. The scheduling is very simple and convenient for myself in the office and for the tech in the field. They can easily see their schedules and know where they need to be. Being able send the invoices and to add the payments to the financials page and they go directly to QBO is probably my favorite feature of this program. Cons I wish i was able to search jobs by the invoice number, the way our company is set up it would make things much simpler. We have been asking to get a scope form created that we can generate directly to an invoice like what you have for the roofers who use the program. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) This program offered more of what we need and it has a lot more benefits than our previous programs. Review Source FS Fayth S. Executive Assistant Construction Used the software for: 1-2 years ### "The best platform I have used " December 15, 2020 5.0 Overall I am in love with Job progress within my 4 years of being in this industry this platform has made my job the easiest, it has been. As I am learning more about the program the more I am realizing that it is helping the company as a whole. I absolutely love this program and will possible us it until I cant anymore. Pros This whole system has made an impact on our company. It has most definitely eliminated 99.99% of all phone calls that were being made to figure out where the project was in our processes. For the past year, we have only scratched the very basic parts of Job progress. Just recently we have been able to dive into the program and utilize it even more for our company. This program is definitely one I will always recommend to any other business owner I know! Cons The only con I have for this program is that there is so much that can be done, yet not enough explanation, meaning there isn't a way for me to ask our sales rep to show me the hidden features. Because honestly all of the job progress seems to be a hidden feature. Alternatives considered [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Review Source DR Danielle R. manager Construction Used the software for: 2+ years ### "Review" December 8, 2020 3.0 Pros I love the features, when they work accurately. Very user friendly for the field. The staff is very friendly. They try and help where they can. Cons The reporting is not accurate and I have sent in several emails calls complaints etc. with no responses on the status. Some things get fixed and I am always told they are "working on it" but i have been complaining about the reporting hiccups since we started a little over 2 years ago. Another down fall is some times they cant even tell you how to pull certain repots to get information you want. The staff should 100% know their product. I pay in full and have never been discounted/compensated with all the issues we've had. They need to work on better follow ups and updating customers regarding issues. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Switched from [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) I needed a more user friendly field CRM and was promised that the reporting was flawless and it surely is not Review Source TJ Troy J. Genral Manager Construction Used the software for: Less than 6 months ### "Dont Login they try to lock you into a contract" October 12, 2023 1.0 Horrible RUN!!! Been trying to cancel for weeks and they refuse to cancel even though you never are presented with a contract/agreement. Signing in is their way of locking you in. Insane business practice. Pros The sales rep and trainer were nice. They did their best Cons Everything cost more money above your supscriptionSlower than 90's internet BAD customer service Alternatives considered [Contractor Foreman](https://www.capterra.com/p/166113/Contractor-Foreman/) Reason for choosing Leap Good sales rep. Review Source AV Amanda V. Marketing Construction Used the software for: 1-2 years ### "New to the industry, new to JP" December 3, 2020 5.0 I'm very pleased with the software, as never having experience with competitive software in the past. I have a lot of corporate experience and this was a seamless transition for me. Pros I'm new to the industry, less than 6 months ago. I was introduced to JP my first day on the job and I have loved using the software. I love that it has the templates available so that you don't have to re-write the same email over and over again when you onboard a new customer. Moving customers through the stages is very helpful from a sales perspective. Cons Sometimes, I find the document management a bit clunky, especially on mobile. I find myself having to spend extra time searching for how to access documents for a customer on mobile whereas I don't have to do that on the desktop version. I also want to be able to set an appointment directly from a customer's profile with that customer, but you have to go to the calendar feature first and then add the meeting that way. It would be way more functional to have the ability to schedule directly while in the customer screen. Switched from [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) Unsure why leadership made the switch. Review Source BM Blake M. President Construction Used the software for: 6-12 months ### "GOD SENT SOFTWARE! " February 4, 2020 5.0 I am an Accountant by School and Roofing Contractor by Experience and I can testify after working for a CPA and integrating software of all kinds that JobProgress is hands down the best I have stumbled upon. Simplicity with absolutely powerful software that is an all in one solution. Pros UNBELEIVABLE SUPPORT & FORWARD PROGRESS TO DEVELOPMENT! Eagleview Integration Electronic Proposals/Contract with notifications Macros for Materials, Labor, Activities, etc are endless Customizable Forms Google Integration Financing Integration Quickbooks Integration Google Drive Integration Fair Price per user POWERFUL Mobile App Customer Website to Share all documents, price, balance, pictures, scheduling, quickbooks payment! Email Automation Email Template Customization Feedback is heard toward improvements! They actually listen! My Sales Rep \[SENSITIVE CONTENT HIDDEN\] is the BEST. Talk to me at 9pm at night sometimes finding solutions. Tech guys - \[SENSITIVE CONTENT HIDDEN\] have solutions to simplify your business workflow and are 100% American based. Cons At the moment 2/4/20 just lack of reports and 2 way integration with Quickbooks. But they making improvements quick. So I would stay tuned. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Leap Tons more Features and Benefits. Switched from [Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) All of the Integrations into one central system made it easy. No need for multiple programs and monthly fees. Review Source CD Carol D. Accountant Construction Used the software for: 2+ years ### "Overall Impression of Job Progress" December 8, 2020 5.0 I believe this was covered in the above comments Pros This CRM Program was an excellent choice for customizing the interaction with QuickBooks. Invoices synced to QuickBooks directly from sales management and proposals kept everything up to date at all times. The ability for sales staff to review P&L information on their jobs, limited the exposure to our Quickbooks accounting information. Cons During the day Job Progress becomes slow to react to input and refreshing often sometimes helps. During the first 90 days, oversight had to be managed to make sure the synch between Job Progress and QuickBooks was active. Once both programs learned the terminology used and the terminology that had to be changed, we have had no problems. Reason for choosing Leap This was not my executive decision, however, I am pleased with the decision. Review Source DH Dustin H. Owner Construction Used the software for: 6-12 months ### "JP does what we need it to" December 12, 2020 4.0 It has been great so far and they are always upgrading features based on feedback from customers like me. The onboarding initial training was a little less than I expected but, with something like this you kind of have to learn as you go so it all works out Pros We love the work flow stages and the customized automation you can do when moving a job from stage to stage. Also, the custom proposals are really cool, I don’t know of another crm that has this feature. Cons There are several items you are able to customize and categorize by company division. However, you are not able to on certain items, for example , the proposal viewer, the customer sees the customized proposal but the tabs on the left are one size fit all. I would love to be able to choose a custom proposal viewer to send with the proposal depending on if it is an interior, exterior, etc. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) JP is a simpler crm. Buildertrend is too complex for what we need Review Source DA David A. Project Advisor Construction Used the software for: 2+ years ### "Job Progress Reliability" December 15, 2020 1.0 I use it just use it too keep Track of Projects. Nothing that difficult. Uploading is slow and at times the Something went wrong thing comes on and I have too try again later. Not good Pros Uploading Documents. The Program is fairly easy. Again it is slow on the overall. I do not really have anything likable on the overall. Everybody in the Company Complains about it. The tasks that I do are not that difficult. If I was in Estimating I would get rid of it. But I do not have the Authority too do that. Cons I use it everyday. In the Morning early I whip thru my Files. Seems too respond faster in the early hours. The rest of the day it is slow. Really a Problem when I am uploading a New Project and I need speed in Front of a New Client. Photo Upload speed terrible. We now have it Linked with Company Cam. That helps but should not have too Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Company Made It. I think it was cost Review Source AB Alan B. Project Manager Construction Used the software for: 6-12 months ### "Wonderful Product! Great Support Team!" December 16, 2020 4.0 Overall experience has been great! Once we got off and running it was pretty simple to figure out. Can't say enough how how much we enjoy using your system! Pros Completely streamlined our business and increase our project oversight throughout the company. Huge time saver. Software continues to improve overtime. Cons Customer management is still difficult for repeat clients. Scheduling crews using the calendars need additional flexibility and tags to allow production managers to follow the process of material ordered, materials delivered, roof complete, roof inspected, etc. Multi job function financial master sheet should allow the option to manage or modify finances of the overall project. CRM could be greatly improved by integrating a hail recon or other ap to alert us when a previous client has been in a hail or weather related event. Increases repeat business. I would recommend access to training videos that shows you how to setup and use different parts of the program. It would greatly decrease the time needed to get off the ground and increase the ease in which companies to maximize the potential of your project. Reason for choosing Leap Had the flexibility we were looking for at the right price. Also, had integration with Hover and our supplier, SRS. Review Source IA Irene A. Scheduling Manager Construction Used the software for: 1-2 years ### "Best Software We ever purchased" December 9, 2020 5.0 We have eliminated the process of our estimators having to return to the customers home to pick up signed contracts. We can access this software from anywhere at anytime. We were all able to keep working from the pandemic from home. Pros We like that it is fast, easy, convenient and accurate. We like that our customers can view and approve right from their computer or mobile device and we love how they are always making improvements to better the software. The customer service is phenomenal. Cons I do wish the scheduling was displayed in some type of list form, instead of monthly or weekly. But it's still very manageable. Reason for choosing Leap We choose jobprogress because of the cost, the effectiveness, the accessibility and the amazing customer service. Review Source BW Byron W. Account Superv Construction Used the software for: 6-12 months ### "Great tool" December 15, 2020 4.0 Pros All CRMs are different and take some getting used to. JobProgress is no different. Once I learned the interface/workflow, it became a breeze to use. No CRM is perfect, but JobProgress is a great tool. In a prior life, I used AccuLynx. I would recommend JobProgress over AccuLynx any day of the week. My favorite features would include the comprehensive estimating (and the ability to add margin to a job) and the process to draft proposals (and have users view/accept them), change orders, etc. Cons My complaints are really granular. The average user probably wouldn't even know about the issues. For instance, I have not found the ability to draft my own email templates. Rather, the company setup an email template and I continually have to go in and edit the same verbiage (daily) so that it tells prospects what I want them to hear/understand. Having the ability for individual users to have their own email templates would be quite helpful. When building an estimate and selecting various materials, some of the drown-down variables won't populate after being selected. That doesn't sound like a big deal. However, when you build a material order off said estimate, the supply house needs to know the size/color of some products in order to properly fulfill the order. Review Source akinlotan S. supervisor Construction Used the software for: 6-12 months ### "Very Dynamic and Highly Optimized " May 5, 2021 5.0 We use this software to manage our project in real time. it has a multi user interface which helps all the team members involve in a project to contribute their actions positively and also it helps to track the progress of any project at anytime. Pros JOBPROGRESS has really helped with their mobile app features which makes it easier for all of our staff to be able to access and gives update on a project at any place and time with real time information been around all the stakeholders involved. Cons The software is great as it is. there is no complain as of now and their customer service are readily available when there is one. Review Source TB Trevor B. President Construction Used the software for: 6-12 months ### "Best decision we have made for Roof Experts" December 15, 2020 5.0 100% the best decision I have ever made for my team and my company. Pros The ability to customize the workflow %100 to your needs. Using Job Progress automates your workflow when you set it up correctly. Every time you have a question or need help it is very easy to contact JobProgress and get ahold of someone who is always great help. I would highly recommend this software to any contractor out there! Cons There is really not much to not like! I enjoy every bit of this software. Reason for choosing Leap I was very impressed of the software when I went to their kiosk at the IRE in Dallas 2020 Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Acculynx was very expensive and very limited to the abilities JobProgress has to offer. Review Source Abbey H. Office Manager Used the software for: 6-12 months ### "Very easy to use and maneuver through the software with awesome customer support!" June 28, 2018 5.0 Job Progress is an efficient software for our company to track each and every lead, from their first contact to completion of a project and payment! Nothing gets missed or "slips through the cracks". It is user-friendly, and the support is exceptional. When we need adjustments or changes to how it works with our flow, it gets addressed immediately! Pros It's easy to track each new lead and to follow up when needed. I love that every email, invoice, etc. are easily linked to the job, and easy to make changes/adjustments. I like the way the jobs "flow" and that we can have changes made to fit our company's needs. Cons Sometimes it seems too slow. I have to wait for a page to finish processing before I move to the next thing I need to do. It could be our internet, but it's consistently slow on this software, not everything I'm doing... Review Source Response from Leap June 29, 2018 Abby, TriState Concrete is the BEST! We appreciate you as a business and as great people looking to do the best they can do in the communities they serve. We know that TriState and JobProgress both are in business for the same reasons: to serve their community the best the can and make a positive impact along the way. Thanks for being such a great customer! JE Jay E. Owner Construction Used the software for: 1-2 years ### "Ok for the $$" December 3, 2020 3.0 Job progress is competitively priced but I would be happy to pay a more if it did what we needed. Customer service is lacking as well. We hear more "it can't right now" than anything else. Pros It helps us stay focused and allows us to keep documents, images and notes all in one place. Cons True integration with QuickBooks is lacking. Not syncing and recognizing tax per area. Incredibly cumbersome. The lag time from screen to screen is very slow. Also too many clicks or taps to get to basic information. Reason for choosing Leap I used other programs but felt I was paying too much and it was super complicated. Not user friendly. Review Source EF Evan F. Project Estimator Construction Used the software for: 6-12 months ### "Project Management" March 17, 2023 4.0 Overall JobProgress is has good features for tracking project lifecyces and task management. It is easy to use set up for CRM as well. However does not work as a stand alone application as there are better estimating softwares and photo management sofwares. Pros Easy to track project lifecyles and easy to use CRM during initial set up and scheduling appointments. Cons Photo management is not easy to use and edit photos or build photo reports. Review Source KS Kaitlyn S. Office Manager Construction Used the software for: 1-2 years ### "JP Review" December 3, 2020 5.0 Pros I love the customer web page and that all their info is stored in one place for them. The functionality of the work flow is great. Cons An ability to set user permissions to a macro. Supplement section. Alternatives considered [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Little less expensive, mobile platform. Review Source JH Jeff H. Project Manager Construction Used the software for: 2+ years ### "Roofing Review" December 14, 2020 4.0 Overall this product has a lot of good functions and a lot of potential. Pros The software really helps coordinating multiple employee schedules connected to specific jobs. Being able to keep company conversations, customer conversations, and documents all contained and accessible from multiple team members is really helpful. Cons We have not been able to find a good way to make our files sync with the JP system. We tried remaking all of our files but it was like trying to reinvent the wheel. Review Source AT Anna T. Office Manager Construction Used the software for: 6-12 months ### "Excellent Software" December 3, 2020 5.0 I have not had any issues with Job Progress, they have been upfront and honest about the monthly cost, they have always been available to answer all questions, and the program is very user friendly. Pros This software keeps records of where we are with our projects both financially and allows us to know the stages of our projects, I am a newer user but it was very easy to integrate our business into the program. The team is always available to help me manuver anything I have done incorrectly or struggle to do. I see our company growing substantially and also growing with all the functions this program allows me to use. Cons There really isn't much I don't like about the software, I guess if I could change one thing it would be to have a clear page with our logo where I could add our Contract page to. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Leap They were built for contractors as if they understood what contractors needed to create and produce projects. They are built to really administer to all areas in our industry. Review Source VG Valerie G. Warehouse Manager Construction Used the software for: 6-12 months ### "JP for Warehouse Managers" December 3, 2020 4.0 Overall, I like using JobProgress. It is easy to use and with a little exploration I can figure out most things I need in order to do my job. I have actually thought about recommending it to some of my other friends in the construction business that do NOT use software to manage their bidding/scheduling process. Pros I started my position at the start of this year with NO experience using anything like JobProgress. With minimal training (I learn better by clicking and finding things) I was able to use the program for what I needed. I use it on a daily basis for prepping orders for my crews. It is very easy to use the Work Order feature to get the materials ready for the next day's jobs. I like that I can leave notes in the job for others and create tasks for myself and others. The new feature of adding information to the photos is nice. Cons In order for changes to be seen, the screen has to be refreshed. When I come in to my desk to look at the calendar, it would be nice to know that it is current. Maybe adding an auto refresh feature so that when changes are made, the entire system is updated would be helpful. Another feature that would be helpful would be built-in inventory management that would synchronize the work orders with the inventory. Review Source BC Brandon C. Sales Manager Construction Used the software for: 6-12 months ### "Great Experience " December 3, 2020 5.0 Great! This system has helped to streamline a lot of loose ends. We weren’t aware of how loose we had been with certain procedures until JP exploited them. The great thing is JP exploited weaknesses and then offer a solution. Great system! Pros User friendly. Integration compatibility is very nice. By allowing us to input our company’s workflow into the system really helped us to bridge the learning gap, a lot of comparable systems force you to fit your workflow into their software structure and that doesn’t make for a good experience. Having the freedom to structure JP to how our systems work is the one of the best attributes. JP’s customer management portals is second to none and certainly helps to separate us from competitors. Cons I’m sure cons exist but we haven’t found one yet so I really can’t speak to that. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) The Acculynx software could only take us so far and JP offers capabilities to go above and beyond. 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