--- title: "KMS Lighthouse Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about KMS Lighthouse Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/162694/Lighthouse-Desktop/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # KMS Lighthouse Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) KMS Lighthouse ## What is KMS Lighthouse? KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency. ## What is KMS Lighthouse used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Productivity](https://www.capterra.com/productivity-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Overall rating Based on 20 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $25 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## KMS Lighthouse alternatives Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (64)](https://www.capterra.com/p/180916/TextExpander/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about KMS Lighthouse Overview ### Which roles and teams benefit most from KMS Lighthouse? KMS Lighthouse is most used by knowledge management, content, and documentation teams that create, govern, and maintain internal guidance. Training specialists and instructional designers organize learning materials, while customer service teams find approved answers during interactions. Product, automation, and integration managers support process documentation, knowledge access, and cross-functional operational consistency. Answer based on 20 reviews Overview ### What company size and specific industries is KMS Lighthouse built for? KMS Lighthouse is designed for enterprise companies in insurance, healthcare, banking and financial services, and government. It is built for organizations that need a knowledge management solution suited to large, regulated environments across these sectors. Features and Usability ### What are the key features of KMS Lighthouse? KMS Lighthouse offers a dashboard, GPS, knowledge management, and templates for organizing and presenting information. It also includes a knowledge base management system, content library, document management, full text search, and search/filter tools, plus self service portal, access controls/permissions, API access, and third-party integrations. Integrations ### Which third-party tools and platforms does KMS Lighthouse integrate with? KMS Lighthouse connects natively to Freshdesk, GENESYS, Salesforce Sales Cloud, and Zendesk Suite. These catalog integrations cover customer support, contact center, and CRM environments, giving teams a focused set of third-party connections for knowledge management and service workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does KMS Lighthouse offer? KMS Lighthouse provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader group learning, while documentation and videos give users self-paced reference materials for setup and product review. Answer based on 2 reviews Getting Started and Support ### What customer support options does KMS Lighthouse offer? KMS Lighthouse provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Without reviewer feedback, support quality cannot be assessed here, so the available channels are the only reliable details for users comparing contact options and self-service resources. ## Features AI summary Based on 4,729 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**50%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) KMS Lighthouse supports all three features that reviewers rate most highly: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses organize information in a central system, keep content current and accessible, and manage documents more efficiently, allowing teams to find answers faster and maintain more consistent knowledge across the organization. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Content Library Centralized repository to store content and assets KMS Lighthouse 19 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.6 (17) Basic $25.00 Per Month Value for money 4.6 (17) 4.6 Based on 17 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ GENESYS](https://www.capterra.com/p/168825/GENESYS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (20) 4.6 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 20 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(8) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Pallas Ravae F. Orginizational Network Analyst, Social Consultant, Front-End Developer Used the software for: 3-5 years ### "Lighthouse: Unique Impressive Features and Highly Customizable Landing Pages" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2018 Customizable interfaces, templates that allow for quick content development, instant answers, direct access to the Lighthouse technology team that is responsive and knowledgeable. Pros When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before. Examples: - Streamline feedback functionality - Instant answer: which can be public facing for self-service as well as internal - Multiple landing pages based on permissions - Completely customizable landing pages - Robust answer trees - Clean comparison charts - Content templates All of the items above are very easy to use. By creating a clear strategy prior to loading in your content you can leverage the templates to make finding content easy and fast. The ability to customize landing pages is essential for my company. Our clients demand a very high level of design and my developers can do basically anything within this platform to satisfy this. One of the most exciting features of Lighthouse is the answer trees. In other platforms I have used we have had to set these up manually, esentially just linking within a document to other documents. It's been time-consuming, tedious, and very difficult to edit once built. Lighthouse changed all that, the answer trees are build in a dynamic way so you can branch the paths, add new ones, link externally, and even create instant answers from parts of the tree. Dare I say they are even fun to make, is that too nerdy? When implementation is approached strategically to utilize all of the features above Lighthouse makes everyone's job easier. Cons From an administration perspective, there is a significant learning curve in regards to setting up permissions. Which is a good and bad thing. Lighthouse's permissioning is very flexible and advanced which allows companies to do almost anything they can dream up in regards to access. However, this flexibility also makes it complex. But once you get the hang of it, it makes sense. I recommend assigning two or three people within a company to become the experts and administrators of the permissions. AS Automation Solutions Manager Automation Solutions Manager Used the software for: Less than 1 year ### "Memorable Lighthouse Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2021 Overall, amazing. We've now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. The engagement from the entire team has been amazing and it's clear we have a partner in the work we are doing. Anything we need, they are there for us, working through it, offering suggestions and best practice methods that we wouldn't have thought of. Not only is the system just amazing on it's own but the personal partnership we've developed with the KMS team is priceless. Pros The ease of use for the end user and the content managers. Simplicity of the structure, templates, user interface, features. The KMS team that supports us during our transition from old to new. The ability to run reporting and better understand how our information is (or is not) being used, the feedback feature is incredible and has changed our process for updating content completely. Cons As the content manager, I would like to be able to communicate back and forth with a feedback creator rather than having to go to email to ask additional questions or send them screenshots. As the content manager, I would like to be able to close feedback. As the content manager, I would like the submitter to be able to choose a category or user group to make it easier for multiple content managers to filter and find their own feedback. The configuration for adSync, SAML, and SFTP has been difficult to complete for my organization. ID Instructional Designer Instructional Designer Used the software for: 1-3 years ### "Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 10, 2021 I redesigned the homepages and I think the look and feel is better. I leveraged the Item widget to pull in content which I think is sleeker. Pros I like the widgets. I would like for there to be other widget options. A notepad type feature would be great I think. Cons Spell check and grammar check are desperately needed. I get annoyed when I am working and there is the popup asking me if I want to save or not. If I click save then I lose where I was. This is really frustrating. The Scenario needs to have some sort of way to count the number of steps since there is a threshold. I have not found anything about Lighthouse to be intuitive. I still do not feel I understand how to best use some features. KM Knowledge Manager Knowledge Manager Used the software for: 3-5 years ### "Getting your knowledge in the best and fastest way. Highly recomended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2021 With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users satisfaction. Pros User friendly. Very intuitive to both users and admins. Great searching engine, working similar to google so the users needed very basic training. Administrator Interface is very simple so the admin can create and change templates by himself without the support. KMS Lighthouse provide an admin user manual on KMS platform of course:) it's very helpfull. Cons As a construction company, our user consume most of the knowledge via mobile phones. With 5.5 version it's not the same experience as in PC, but we are looking forward version 6.0 that suppose to resolve that issue. We had some troubles to imlement SSO, but finally it's working. DI Director Director Used the software for: 3-5 years ### "This is The Knowledge Management Systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 KMS Lighthouse awesome system. You have all you need to work more efficiently, faster and without to be exhausted. You've got many features that you never stop learning how to improve your work. Interface is user friendly and easy to navigate. Take your time to learn how to apply all the features to your everyday tasks. My best recommendations! Pros Right after opening interface i did realize how to use basic features of this platform. It have had friendly and useful interface, no any unnecessary items that steal your attention. Easily navigate, easy and simple subject/topics/templates creation. Tags might be added to help you easily navigate and search. The system can operate in various languages. Cons I do not experienced any issues while using it KM Knowledge managment manager Knowledge managment manager Used the software for: 1-3 years ### "We bulid together the kmowledge management System of Enosh " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 30, 2020 We like to work togetherwuth KM'S team and hope that many of the planned changes will be implemented Thanks alot Pros The system is very friendly & easy to use Cons Many of the features we needed and wished for were not executed as part of the process DS Documentation Specialist Documentation Specialist Used the software for: Less than 1 year ### "Bringing Lighthouse to the End User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2021 Providing accurate and consistent information to our call center and claim processors that is not a mix of all users in one manual without any permissions. Looking to create a user specific manual for several different user types. So far we are getting mixed reviews but users are gaining better insight each day and we are even hearing great things about the speed and user specific content. Pros Once areas are learned and the system set up, managing is a breeze compared to RoboHelp. The time spent updating current documentation is seamless and quick. The fact that a Cm can add valid times for an article online is incredible for me...no more publishing! I find links are the easiest ever and so are images. KMNS offers a lot of automation in here. Cons At first it seemed there were many areas to learn. I think we were eager to move forward and should have gotten a better feel for the overall layouts and what we were doing. We cause ourselves some additional work but it leaves us with a lesson learned. One thing I would love to see changed, is allowing a CM to move rows up in the FAQ table by dragging rather than moving one row at a time. I have some alphabetical tables that may go A-Z, it makes it difficult when adding a row at the bottom and you need to move it up several rows. VI Voip/ Integration Engineer Voip/ Integration Engineer Used the software for: 3-5 years ### "My Overview " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 22, 2020 Mainly, a powerful tool for Content Managers in order to easily create items ( procedures , scenarios , briefs , articles) without any technical knowledges. Unique-Centralized system where , in the past were : docs , excel , web pages , images . Fast - as a result it increases Average handling time . Pros easiness in usage , nice look & feel , fast . Cons The price. I would say not cheapest solution as overall. TS Training Specialist Training Specialist Used the software for: Less than 1 year ### "DDWA Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2021 I thoroughly enjoyed working with KMS Lighthouse. \[SENSITIVE CONTENT HIDDEN\] we always super helpful and attentive to all of our concerns or needs. Pros I absolutely love the 'Favorites' feature and feedback options. It's so customizable in so many ways that I honestly think it can adapt to the needs of any company. Cons The permissions at times can be challenging, as well as the limited admin licenses available. We have people that aren't able to assist users or do some of their daily job functions because there are a limited number of admin licenses. KM Knowledge management Knowledge management Used the software for: 3-5 years ### "Zim" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 12, 2021 Ability to share information globally Pros The ease of use . Also very fast. Breaking news is a good feature Cons The system and features are intuitive and easy to use [View all Reviews](https://www.capterra.com/p/162694/Lighthouse-Desktop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.