# KMS Lighthouse Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about KMS Lighthouse Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/162694/Lighthouse-Desktop --- # KMS Lighthouse Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) KMS Lighthouse ## What is KMS Lighthouse? KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency. ## What is KMS Lighthouse used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Overall rating Based on 20 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $25 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## KMS Lighthouse alternatives [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Content Library Centralized repository to store content and assets Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving KMS Lighthouse 17 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Create and manage digital catalog of products/services with their details, specifications, and price Provides a channel for team members to share media files, communicate, and work together Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Assembly of graphs and charts for visualizing and tracking statistics/metrics Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Online portal through which end users can access the system, manage tasks, or obtain information Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.6 (17) Basic $25.00 Per Month Value for money 4.6 (17) 4.6 Based on 17 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ GENESYS](https://www.capterra.com/p/168825/GENESYS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (20) 4.6 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 20 reviews Filter by rating 5(11) 4(8) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent PH Payten H. Training Specialist Insurance ### "DDWA Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2021 I thoroughly enjoyed working with KMS Lighthouse. \[SENSITIVE CONTENT HIDDEN\] we always super helpful and attentive to all of our concerns or needs. Pros I absolutely love the 'Favorites' feature and feedback options. It's so customizable in so many ways that I honestly think it can adapt to the needs of any company. Cons The permissions at times can be challenging, as well as the limited admin licenses available. We have people that aren't able to assist users or do some of their daily job functions because there are a limited number of admin licenses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Merav O. Knowledge management Import and Export ### "Zim" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 11, 2021 Ability to share information globally Pros The ease of use . Also very fast. Breaking news is a good feature Cons The system and features are intuitive and easy to use Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reasons for choosing KMS Lighthouse Was not my choice... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Mona K. Director of Internal Control, Knowledge and Training Insurance ### "a good review of the system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 11, 2021 a very good exspiriene , the system helps us to keep all of our information accessible to all the users in the company Pros easy to update information on the system, friendly user for the end users and the search option is very good and efficient Cons the wizard is not so easy to use and not as intuitive as the system itself Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User division manager Education Management ### "very good vendor" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 10, 2021 all an all a very good producat, we had 2 take the premise version which has some issues but for the end user its great Pros very easy to use great custumor journy great support Cons premise version takes a long time to take care of bugs Reasons for choosing KMS Lighthouse it won a tender and got great rocomendations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Alanda C. Instructional Designer Writing and Editing ### "Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 9, 2021 I redesigned the homepages and I think the look and feel is better. I leveraged the Item widget to pull in content which I think is sleeker. Pros I like the widgets. I would like for there to be other widget options. A notepad type feature would be great I think. Cons Spell check and grammar check are desperately needed. I get annoyed when I am working and there is the popup asking me if I want to save or not. If I click save then I lose where I was. This is really frustrating. The Scenario needs to have some sort of way to count the number of steps since there is a threshold. I have not found anything about Lighthouse to be intuitive. I still do not feel I understand how to best use some features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Karla R. Documentation Specialist Insurance ### "Bringing Lighthouse to the End User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 Providing accurate and consistent information to our call center and claim processors that is not a mix of all users in one manual without any permissions. Looking to create a user specific manual for several different user types. So far we are getting mixed reviews but users are gaining better insight each day and we are even hearing great things about the speed and user specific content. Pros Once areas are learned and the system set up, managing is a breeze compared to RoboHelp. The time spent updating current documentation is seamless and quick. The fact that a Cm can add valid times for an article online is incredible for me...no more publishing! I find links are the easiest ever and so are images. KMNS offers a lot of automation in here. Cons At first it seemed there were many areas to learn. I think we were eager to move forward and should have gotten a better feel for the overall layouts and what we were doing. We cause ourselves some additional work but it leaves us with a lesson learned. One thing I would love to see changed, is allowing a CM to move rows up in the FAQ table by dragging rather than moving one row at a time. I have some alphabetical tables that may go A-Z, it makes it difficult when adding a row at the bottom and you need to move it up several rows. Reasons for choosing KMS Lighthouse Allowed for future enhancements of SMS, ease of use and allows multiple CM. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Daniel B. Product manager Furniture ### "Kms is the best " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 8, 2021 Pros Easy to use and very useful. This software has many options. Cons As an admin it has to many options to program an item. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Meny L. knowledge manger Government Administration ### "Highly recommended " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2021 Highly recommended and not only for the software also for the great team. great service, fast SLA, professional and friendly. Pros What i like the most using this software is the UX/UI. It's easy to use both as editor and as a front user. great and smart groups and users organization. integration with CRM and a basic working tool for agents Cons homepages have to contain more options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Stacy M. Automation Solutions Manager Insurance ### "Memorable Lighthouse Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2021 Overall, amazing. We've now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. The engagement from the entire team has been amazing and it's clear we have a partner in the work we are doing. Anything we need, they are there for us, working through it, offering suggestions and best practice methods that we wouldn't have thought of. Not only is the system just amazing on it's own but the personal partnership we've developed with the KMS team is priceless. Pros The ease of use for the end user and the content managers. Simplicity of the structure, templates, user interface, features. The KMS team that supports us during our transition from old to new. The ability to run reporting and better understand how our information is (or is not) being used, the feedback feature is incredible and has changed our process for updating content completely. Cons As the content manager, I would like to be able to communicate back and forth with a feedback creator rather than having to go to email to ask additional questions or send them screenshots. As the content manager, I would like to be able to close feedback. As the content manager, I would like the submitter to be able to choose a category or user group to make it easier for multiple content managers to filter and find their own feedback. The configuration for adSync, SAML, and SFTP has been difficult to complete for my organization. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) [MindTouch](https://www.capterra.com/p/137969/MindTouch/) [MadCap Flare](https://www.capterra.com/p/111348/MadCap-Flare/) Reasons for choosing KMS Lighthouse Lighthouse seemed to really understand our challenges right from the start, they addressed our questions and concerns openly, and the product itself was so far advanced from anything else we'd seen there was just absolutely no comparison. It was clear almost immediately that if we wanted to leverage our knowledge not just internally but also externally, Lighthouse was the only option that would take us into the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IY Inbal Y. Knowledge Manager Commercial Real Estate ### "Getting your knowledge in the best and fastest way. Highly recomended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2021 With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users satisfaction. Pros User friendly. Very intuitive to both users and admins. Great searching engine, working similar to google so the users needed very basic training. Administrator Interface is very simple so the admin can create and change templates by himself without the support. KMS Lighthouse provide an admin user manual on KMS platform of course:) it's very helpfull. Cons As a construction company, our user consume most of the knowledge via mobile phones. With 5.5 version it's not the same experience as in PC, but we are looking forward version 6.0 that suppose to resolve that issue. We had some troubles to imlement SSO, but finally it's working. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We needed an access from mobile phones and a good relieble searching engine. Reasons for choosing KMS Lighthouse We wanted an out of the box product in a good value for money. We looked for a stable company that can support and lead the process. It was highly important that the implemantation will be very fast. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/162694/Lighthouse-Desktop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)