KMS lighthouse

Lighthouse Desktop


4.5 / 5
6 reviews


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • KMS lighthouse
  • www.kmslh.com
  • United States

About Lighthouse Desktop

Lighthouse is a next generation digital knowledge management solution that provides customers and employees consistent and accurate access to knowledge. The powerful search engine & unique methodology creates a dramatic customer experience improvement across all service and sales channels (including self-service interactions chatbots and widgets) by providing customers and service representatives access to information with unmatched accuracy and speed.


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Lighthouse Desktop Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Lighthouse Desktop Reviews Recently Reviewed!


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Lighthouse: Unique Impressive Features and Highly Customizable Landing Pages

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before.

Examples:

- Streamline feedback functionality

- Instant answer: which can be public facing for self-service as well as internal

- Multiple landing pages based on permissions

- Completely customizable landing pages

- Robust answer trees

- Clean comparison charts

- Content templates

All of the items above are very easy to use. By creating a clear strategy prior to loading in your content you can leverage the templates to make finding content easy and fast.

The ability to customize landing pages is essential for my company. Our clients demand a very high level of design and my developers can do basically anything within this platform to satisfy this.

One of the most exciting features of Lighthouse is the answer trees. In other platforms I have used we have had to set these up manually, esentially just linking within a document to other documents. It's been time-consuming, tedious, and very difficult to edit once built. Lighthouse changed all that, the answer trees are build in a dynamic way so you can branch the paths, add new ones, link externally, and even create instant answers from parts of the tree. Dare I say they are even fun to make, is that too nerdy?

When implementation is approached strategically to utilize all of the features above Lighthouse makes everyone's job easier.

Cons: From an administration perspective, there is a significant learning curve in regards to setting up permissions. Which is a good and bad thing. Lighthouse's permissioning is very flexible and advanced which allows companies to do almost anything they can dream up in regards to access. However, this flexibility also makes it complex. But once you get the hang of it, it makes sense. I recommend assigning two or three people within a company to become the experts and administrators of the permissions.

Overall: Customizable interfaces, templates that allow for quick content development, instant answers, direct access to the Lighthouse technology team that is responsive and knowledgeable.

great product, very easy to use, helping the CS agents.

Jul 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: search like Google, easily and intuitively

the system UI is user-friendly, and the design is branded to our company satisfaction

Cons: the user graphic interface is not that flexible,

i don't have any other issues to tell, the system is ok

Overall: fast response in the calling center to clients

The system is simple and easy to use

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The various functions it allows- Connecting to different sites, Lots of item types, The system is fast.

and the most important - Search model (Like Google serch)

Overall: From the perspective of Content editor - the HTML.

The Support portal - The previous way - sending by email, It was easier

I am a Content editor in yes

Mar 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Intuitive and easy system to operate

easy to use

Adjust the templates to the user

update information easily to customer and Editor

Cons: The search engine in our existing find documents who doesn't belong to the search

Data analysis reports are not detailed

knowledge management system that is a must in any call center.

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: easy to use, enables knowledge management across the board.

makes it easier to keep all workers on the same professional level.

Cons: a little more flexibility in pattern design and options available for items and patterns.

search engine could use a little work.

I'm an employee in Yes for 14 weeks at costumer service

Jun 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The options about the review and the option to send it to the content management.

The system allows me to stay updated from the management and that makes the work easier.

Cons: The search engine sometimes is very complicated and you need to change the key word to find a more suitable result, but if you chose the right options in the search engine, it works very well.