KMS lighthouse

Lighthouse Desktop

4.5 / 5 4 reviews


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • KMS lighthouse
  • www.kmslh.com
  • United States

About Lighthouse Desktop

Lighthouse is a next generation digital knowledge management solution that provides customers and employees consistent and accurate access to knowledge. The powerful search engine & unique methodology creates a dramatic customer experience improvement across all service and sales channels (including self-service interactions chatbots and widgets) by providing customers and service representatives access to information with unmatched accuracy and speed.


Spotlight_media_placeholder

Lighthouse Desktop Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Lighthouse Desktop Reviews Recently Reviewed!


I'm an employee in Yes for 14 weeks at costumer service

Jun 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The options about the review and the option to send it to the content management.
The system allows me to stay updated from the management and that makes the work easier.

Cons: The search engine sometimes is very complicated and you need to change the key word to find a more suitable result, but if you chose the right options in the search engine, it works very well.

I am a Content editor in yes

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Intuitive and easy system to operate
easy to use
Adjust the templates to the user
update information easily to customer and Editor

Cons: The search engine in our existing find documents who doesn't belong to the search
Data analysis reports are not detailed

knowledge management system that is a must in any call center.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use, enables knowledge management across the board.
makes it easier to keep all workers on the same professional level.

Cons: a little more flexibility in pattern design and options available for items and patterns.
search engine could use a little work.

The system is simple and easy to use

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The various functions it allows- Connecting to different sites, Lots of item types, The system is fast.
and the most important - Search model (Like Google serch)

Overall: From the perspective of Content editor - the HTML.
The Support portal - The previous way - sending by email, It was easier