Who Uses This Software?

telerion: Integrated Multi- and Omni-channel customer engagement platform for BPOs, corporates, enterprises, in-house centers and contact centers.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • telerion.com
  • www.telerion.com
  • Founded 2002
  • Germany

About telerion

telerion is an integrated multi- and omnichannel service platform that serves as a base for the implementation of end-to-end and end-to-multi-end scenarios. telerion can operate as a cloud-based solution or as a hybrid solution.

telerion Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

telerion Reviews

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