Icon Systems

IconCMO

4.5 / 5 151 reviews

Who Uses This Software?

Icon Systems offers multiple church management software packages that will meet the needs of any religious organization - from church plants to denominational offices.


Average Ratings

151 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Pricing Details
    Monthly or annual subscription based on households
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Icon Systems
  • www.iconcmo.com
  • Founded 1992
  • United States

About IconCMO

IconCMO is designed to help you connect with the congregation while reducing costs associated with traditional software applications. The seamless integration between Membership, Contributions, Fund Accounting, and Parishioner Access modules means you spend less time spent on administrative tasks and more time on what truly matters. IconCMO offers you anytime, anywhere access to the powerful tools you need to effectively operate a growing and thriving ministry. Sign up for a free trial today!


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IconCMO Features

  • Accounts Payable
  • Accounts Receivable
  • Asset Management
  • Bank Reconciliation
  • Budgeting & Forecasting
  • Donation Management
  • Fund Accounting
  • General Ledger
  • Payroll

IconCMO Reviews Recently Reviewed!

IconCMO provides all the features needed to easily track and manage church life!

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IconCMO is a well organized, web-based, data management package that provides a simple no-nonsense approach to tracking both people (visitors, prospects, active members, non-active members, etc) to contribtions and funding campaigns. The fact that it's web-based allows users to call up information, or send emails, or even global text messages from ANYWHERE you can access the web. It's been a life saver.

Cons: Standard reports are not as flexible as one might hope for. But whenever I need a report that isn't standard I can export all member data or household data to create a report in a third-party product.

Overall: This is the most effective tool church staff can use to organize and track the many components of church life. There are many reasons why IconCMO is the best package on the market, but being web-based knocks it out of the park

I have found this software performs well and is very well suited for churches small and large.

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software (service) requires no additional software installation to maintain. It is multi user and can be accessed any where there is an internet connection. There is no need to worry about backups or recovery in the event of hardware failures. The accounting part of this service is designed for fund accounting which works well for churches and other non-profits that need fund accounting. This service also provides several ways to handle contributions statements. I would describe it as a very well thought out and implemented service.

Cons: I have found that some of the accounting reports could provide a few options that would allow the user to configure them to get exactly what they want. Another thing that could be improved upon is the envelope selection in the enter contribution process. This is designed assuming you are using envelopes. For those who don't use envelopes a different way of selecting the contributor would greatly improve this process.

I have learned how to make the software work for me and can generate most reports that I need.

Aug 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I think that it does a great job of doing the work of Non-Profit Accounting. I love that everything is in the cloud. I also like how easy it is to set up different funds and how the main chart of accounts can be used by any fund.

Cons: If I want to change the comment section on a check, payable, deposit or receivable I have to delete the entire transaction and start over.

The payroll section taxes each rate card individually instead of calculating the entire pay for an individual and then calculating the tax. We have several people that are paid out of many different categories and this causes the withholding taxes to be terribly short.

Accounts receivable. I appreciated the recent improvement but I don't know why the payments have to applied directly to each item purchased. We are a school and families purchase many different things.

We have several different checking accounts. If I accidentally record a deposit into an incorrect checking account I cannot go into GL-Register and repair it. I have to delete the entire transaction and reenter it.

I wish that the payroll section would print out the actual W2s, W3s, 1099s. and Quarterly Federal 941s. It is a hassle to have to go to the IRS websites and reenter all of the employee information.

Overall: It beats the socks of of QuickBooks when it comes to non-profit/fund accounting.

S/W works well as is generally self explanatory

Aug 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: all in one...i.e. financial and membership Performs all of the financial record keeping we need and the same is true for the membership

Cons: reporting--generally the reporting is sufficient for our needs. Would like for user reporting options. Would also like a better directory option where you could the photos and personal data (address etc. all in one place.

Vendor Response

by Icon Systems on August 07, 2017

Thank you for the review, Tom. We appreciate your feedback!

Great to work with.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to work from my office or at home. It is very convenient with my busy schedule.

Cons: There is really nothing bad that I can think of with this software, like I said before it is great for my hectic schedule.

Vendor Response

by Icon Systems on August 07, 2017

Thank you for the review, Kimberly. We appreciate your feedback!

Wonderful staff have always been helpful the numerous times I've called.

Jul 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It's great and easy to work with when you know what you're doing. Reports are easy for finance committee to read.

Cons: It's not helpful at all when you don't know where to find things. Every time I've called for help, the Icon staff has been courteous and readily available to lead me step by step. Thank God for them---otherwise I wouldn't have lasted 6 weeks with the program.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Frances. We appreciate your feedback!

I am the financial secretary (bookkeeper) and pushed to use this software over quickbooks.

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use; pushed to use this software over quickbooks as it is geared toward church bookkeeping, keeps you on GAAP so you don't make errors; saves to the cloud;

Cons: instead of reverting back to current date, goes back to first of year;
Would like to see salaried and hourly employees be paid with one check vs. two;
would like to see payroll tax forms available through software

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Deb. We appreciate your feedback! When you say "instead of reverting back to current date, goes back to first of year" where exactly is that happening? Employees should only get one check each, please give us a call and we'll take a look at how your payroll is set up.

For a small church the product might be a little overwhelming for for us it is great.

Jul 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The magnitude of the features, great reporting, great email, so far the accounting has been spot on.

Cons: Some of the reporting does not readily get to the level we would like, however when we ask you folks always seem to have an answer.

Overall: Cloud storage, backup and recovery as needed. Much more features than previous product, Church Mouse. Accounting package under one cover, this is a plus and we can get rid of Quicken.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Donald. We appreciate your feedback!

I like it better than Revelations, and it's been relatively easy to transition; but there are issues

Jul 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It was an easy transition in terms of learning how to use it. It is online. I can email statements. I like that now I can start typing the fund name, and it will take me to that name; Revelations didn't have that function. I like that I can use contribution history when entering; that helps me catch an error sometimes if the amount is much different than normal.

Cons: When I make a change to a household, save and close, then the household list closes & I have to reopen. The list should stay open, since I may be making multiple updates. I hated that I had to set up all the accounting links, since those should have already been set up in the Revelations file I sent. It took a while to do because we have a lot of funds, then I did it wrong and had to go back and redo them all. I wish that the export to QuickBooks would be automatic when I post, like it did in Revelations. Now I have an extra step. I don't like the date is automatically the day you enter when I am entering data, since I am usually doing an entry for the past week; and the system doesn't start there. It starts at the name, so I have to use my mouse to go back to the date and change it.

Overall: I can now work on it from home and in the office, including entering data or running a report. I can now email statements. I can search a little easier without having to use my mouse as much.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Lori. We appreciate your feedback! I apologize for the misunderstanding. We can only import data from other programs, not the settings. One tip: instead of clicking the "X" to close out a household record, there's a Household List button (in the bottom right corner" that will take you back to the household list.

Used weekly without difficulty. Software is intuitive with easy to use reports.

Jul 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Menus are organized well with appropriate categories. Easy to find reports. Customer support is readily available.

Cons: The calendar in the batch entry screen is in the way sometimes. This is a minor issue. I have had no difficulties otherwise.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, William. We appreciate your feedback!

I use just the People and Contribution sections

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The flexibility I have to review the accuracy of my work and the relative ease I have to make corrections

Cons: Why do I have to scroll down long list of years to get to 2017? Also, I prefer your old fonts to the new ones.

Overall: It keeps track of our membership and its giving histories.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, John. We appreciate your feedback! We don't automatically roll the date forward because we can't know if/when someone has finished working in a particular year. Every year you'll need to go to the Organization: Preferences: Personal window and set your fiscal year to the current year.

We use it to track members and their giving.

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I usually find what I am looking for. The church has used this system for many years. Our secretary is another user of this program.

Cons: It's difficult to find reports for members and their giving. Other than that we have not used the system with all of it's sections.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Karen. We appreciate your feedback! Be sure to give us a call if you can't find a report. We're happy to help!

I do not have an accounting background, so some of the features were difficulty for me at first.

Jul 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the vendor activity listing, I like the reports.
Our interim pastor made a nice congregational directory with photos included.

Cons: This was chosen by our pastor who had a degree in accounting before she went into the ministry. I have a little experience, but often I think some of the features were over my head.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Ruth. We appreciate your feedback!

My experience with ICON overall has been excellent.. Customer service is the best of any other

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have used ICON for over 5 years and I find that the reports provide all the information that our finance committees and members like to be aware of and it is easy to print them off or email them to the necessary members. and I am very happy with the ease of setting up most new financial accounts and info and very easy to add new church members. (if I do have a problem your staff members are the very best at helping me learn and understand how to use or change a problem.

Cons: The new light blue print is sometimes difficult to read.. sometimes making corrections or changes to previous entries that were incorrect can be a real learning experience.

Overall: It had more programs than the system being used at the time I took over the financial work and they were more detailed with information we wanted to use.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Chandra. We appreciate your feedback!

Good software. GREAT customer support!

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Good general and in-depth accounting tracking software. Fairly user-friendly. Wish I didn't have to meet 100 character minimum here...

Cons: Member status not completely customizable. Other than that, some of the GL options could be more clear-cut but I'm not a professional accountant.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Bethany. We appreciate your feedback! Could you please let us know what you mean when you say the member status isn't customizable? You can't edit or delete the default status codes, but you can certainly add as many as you'd like to the list.

Love having everything in one place

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have access to reports and all members in one easy place. You can have pictures for individuals as well as family. Being able to print my own directory is great and saves a lot of money. Don't have to bounce back and forth to update different programs with member information.

Cons: Sometimes I might want a special report that isn't present up and not sure how to create my own custom one and don't have the time to figure it out so I go without it.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, June. We appreciate your feedback!

It's fine. It was fine before too.

Jul 26, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: works fast. easy to use, usually. reports are good, but I wish I could define the fields I want to see better, to create my own reports.

.

Cons: I had a bit of trouble today with our household list. Attempted in open the second or third page in a record, it kept going back to the last one I opened. I hope this is just a momentary glitch.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Laura. We appreciate your feedback! I'm sorry to hear you ran into an issue with the household list. If it's still not working, please give us a call so we can look into it.

Have worked with this software since 1999 (only parishioner info and contributions at that time).

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Changed from Quickbooks to Icon fund accounting when it was first offered. All facets of our parish office are covered by this software and it is nice to have backups covered by your system. Information is very accessible in different formats. Quite easy to learn; of course gets easier with use. When I have had to call for assistance, the representative was very helpful.

Cons: With the new changes, I cannot find how to get to the Icon CMO Announcements that are added to the list. Before you could click on a specific item and it would open.

Overall: Having all parish information - members and accounting in one software package is helpful.

Vendor Response

by Icon Systems on July 31, 2017

Thank you for the review, Mary. We appreciate your feedback! The latest update shouldn't have affected the announcements window. Could you please send a screenshot so we can look into it?

I have been using this software for a number of years and find it quite satisfactory.

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. The ability to keep everything in one place. Use for finance, contributions and keeping track of our members. Able to generate a large number of reports that are helpful to numerous committees.

Cons: This is not a knock on the software, but we don't use the vendor and cheque generating function due to the size of our church. Think it would streamline things even more if we were to utilize.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Janice. We appreciate your feedback! It's super easy to input the vendors and order checks! Please call or email if you'd like to set that up.

Support is as good as or better than any I have experienced my 25+years of church/nonprofit work

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: On the accounting side I like the wide variety of standard reports, the ability to track down detail, the audit trail. On the PEOPLE side I like the flexibility in the kind of data that can be tracked. Most importantly I like the ongoing innovations that are introduced based on suggestions from users and the receptiveness of the support team to consider these suggestions.

I love the new document storage option and hope to see that functionality grow.

Cons: Ongoing issue I haven't figured out a work around for: Limitations on how members/individuals are connected within organizations/households.

Also I wish the user interface on customized reports was more intuitive/user friendly.

Overall: It is integrated and offers many partnership opportunities for additional functionality. Changes are introduced to keep most features up-to-date. The staff is knowledgeable about non-profit accounting and has been quite helpful in explaining the differences from the 'for profit' world in which I worked before retiring and the basics of 'non-profit' fund accounting

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Alice. We appreciate your feedback and having you as a customer over the years!

Easy to use and helpful

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. Love the pie charts for presentations whether it is with giving or attendance. It has a lot functions to help keep track of information.

Cons: Easy to use but problems with making address labels. Wish I could keep the attendance separately from church attendance.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Miriam. We appreciate your feedback! Be sure to let us know next time you print address labels and we'll take a look.

We've used it for many years. it works for us as we are a smaller congregation, but have big ideas

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to get around; very understandable. Also use the bulk email to our congregation on a weekly devotional.

Cons: I could use a scheduler; that would be great for our volunteer worship assistants. Not high on the financial part- we tried it, but it was cumbersome.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Jill. We appreciate your feedback!

Excellent service and help when needed!

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, the staff at help that always work you through your questions and help you better understand the system.

Cons: Getting exactly what we need on a report specific for our needs. We have struggled with this for a while.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Renee. We appreciate your feedback!

Most of it is relatively easy to navigate through.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Each form that a user "uses" is pretty self descriptive. It tends to walk you through the various steps that need to be taken.

Cons: When you do something wrong, I think it can at times be a bit confusing in how to fix it. Some times I need to be "walked" through the steps.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Janine. We appreciate your feedback!

This software finally allowed us to get almost all of our information in one place.

Jul 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of creating a directory; the ease of tracking visitors; the ease of tracking members; the new smartphone congregant app.

Cons: The difficulty in creating customized forms; the limited number of user-defined fields; the constant emphasis on gender.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Claire. We appreciate your feedback!

Great experience - 3rd year using now

Jul 25, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, report functions, all the features it offers, support services, customer relations and service, always improving things and when they do it doesn't mess anything up. I knew nothing about accounting and was able to use the software and teach myself so very user friendly

Cons: The one thing that is the least and it's really just annoying more then anything is when posting the contributions I click the persons name it puts in the envelope number then I have to go back and click the check number or amount instead of just being able to tab through quickly it just slows down the data entry.

Overall: It has helped us keep better track of our membership, send correspondence and better overall accounting system

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Cyndi. We appreciate your feedback! If you're using envelope numbers, you can just type it in and keep tabbing through the contribution entry screen. If you're not using envelope numbers, then you have to click on their name in the list and that does slow things down a little.

ICON systems is super easy to support and maintain.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ICON is a comprehensive software that covers most all administrative, accounting, and volunteer functions. As an admin, it's super easy to train existing and new staff. The documentation is easy to follow and customize for our church. Embedded tips and a helpful support forum are also available. If you've got a question, more than likely someone else has already posted it and received a response from ICON support staff. I also like that ICON is proactive about suggestions. Often, there are new features or improvements based on customer feedback. Additionally, I like the newsletters from ICON, especially the stories that humanize the support staff.

Cons: I wish there were more options in the partner marketplace (e.g., online giving). I also wish there were regional user groups and support staff.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Sandra. We appreciate your feedback!

The tech support is fantastic!!!!!

Jul 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very powerful software. The ease of use really depends on the master data in your system. Once you define your key fields you'll make your office administrators life MUCH easier!

Cons: The help guide is detailed, but dauntingly long. It's a challenge to read the handbook and get the answer we need. We've called support and they have helped us find our way. Also, some of the key fields that need to be populated in order to generate some reports are not very obvious.

Overall: efficiency, easy reporting, email maintenance, potential to manage our own on-line directory

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Mary. We appreciate your feedback!

over all very good

Jul 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: cloud based, solid accounting & contribution functionality, reliability, sending contribution statements via emai

Cons: very much need online storage of receipts for expenses
The recently introduced features are not practical

Overall: distribution of tasks

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Robert. We appreciate your feedback! Sorry to hear you aren't liking our new document storage feature. We'd love to hear your ideas for improving it.

I find the program user friendly. I am especially pleased with the quick, helpful response when I c

Jul 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First financial program I have used. I have no comparisons. I think it is fine. I appreciate the ability to call for help and that you are backing up everything.

Cons: Sometimes so many choices are listed, i.e. contribution reports, and I can't remember which one I used last time.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Judy. We appreciate your feedback!

After about 5-6 years with Icon, I'm getting use to it.

Jul 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It keeps track of household information (birthdays, anniversary, baptism, etc.)
User friendly for cash counters.

Cons: Unable to find if a check has been written for a specific thing.
Unable to change Funds from a deposit if not the same as others.
Unable to change "Status" of household as "Deceased"

Overall: .

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Cora. We appreciate your feedback! We pride ourselves in having exceptional customer support and are curious to know why you only gave two stars for that category. If you have had negative experiences with our customer support team, we definitely want to know.

A software program that was very easy to learn and understand.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When we gave a question, the support is always there to help us. The drop down boxes are based on accounting areas and simplify the arrangement of information. The pre existing reports are very helpful and available in PDF and excel formats. When a pre existing report wasn't available, staff was there to help us out. The entire system is easy to learn.

Cons: We don't have any cons that I am aware of. I was part of the team that selected this program and suggest it to other churches to consider. Weekend end hours for problems might be a benefit.

Overall: I am not an accountant and your formats have made my understanding of how to do my job better. When I have had a problem, the staff has always responded professionally and resolved all issues

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, David. We appreciate your feedback!

Ease of use and customisable reports are the strength of this software.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The new interface is very well done. Reports are very well integrated and super useful. The statistical breakouts are definitely useful.

Cons: I cannot think of any particular feature that stands out as weak. If and when we do run across something that does not compute, your great tech support people help us or they fix the problem.

Overall: Provides a very flexible member database with numerous reporting features. Makes life much easier for our office administrator.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Ron. We appreciate your feedback!

Wonderful customer service! Tool works well and, once past the learning curve, is very effective.

Jul 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web based - available anywhere, and backed up. All parts integrate nicely. Rarely is there a service interruption. Finance module has made a big impact in our ability to identify problems and address solutions early.

Cons: Hard to say as we are such longtime users. There are a few reports that I wish we could generate to avoid manual effort and to satisfy the desires of our congregation, but it works for me!

Overall: Good people database. Contribution accounting is easy to do and easy to distribute workload. Finance module has enabled us to identify problems earlier (than QuickBooks) and address solutions while there is tome to do so.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Brant. We appreciate your feedback!

I only use the financial side of this software but I get very frustrated using this

Jul 25, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The contribution section that enables us to tie our contributions/receipts into our bookkeeping. Also that this works with Vanco so we can have the ACH donations.

Cons: The financial parts are not user-friendly! I am used to using Quickbooks and it is so much easier to use. And the fact that you have an export to Quickbooks tab in the Contribution section tells me you also know this. Strongly dislike!

Difficult to set up

Jul 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Web based, security for different users ( church secretary, finance secretary, treasurer) payroll module, reports

Cons: removing inactive or deceased members, having to go to multiple screens. Inactive members showing on birthday and anniversary lists.

Overall: the ability to login at home or office to run reports.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Connie. We appreciate your feedback!

Your product has been easy to use, reliable, and over all a great value.

Jul 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Your product has been easy to use, reliable, and over all a great value.

Cons: The fact that you do not force "clear" or "save" to get out of input screens. We continue to have issues of leaving without saving. I have complained about this before.

Overall: It was a big step up, from our previous software, CCIS , in terms of functionality, ease of use, and effeciency.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Richard. We appreciate your feedback!

Easy to use. If I have questions, customer support is very helpful.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I just do the accounting, have nothing to do with the membership. It is a very easy program for recording deposits, paying bills & doing payroll.

Cons: Wish it would print out the 1099s and the W-2s. Other than that I have no issues with this program.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Karen. We appreciate your feedback!

An excellent value for an integrated web-babsed church management software program.

Jul 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Web based. No software to install locally and maintain. No need to worry about your data getting lost.
* FASB 117 compliant, allowing for true fund-based non-profit accounting.
* Allows for unlimited number of users, each one's access customizable down to the individual menu level.
* Able to signup for a free trial so I was able to see what the software was really like before I made the purchase decision. With other vendors, I'd have to rely on slick marketing promises that seem to promise the world and then you find out after you purchase it that it's not what you expected.

Cons: * Payroll module seemed a bit difficult and clunky. However, this should not be hinderance since I highly recommend that everyone should use a payroll service and not do it yourself anyway.

Overall: Better fund accounting module. Decentralization of the data allowing for multiple users to access via the web.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Markus. We appreciate your feedback!

It has been fun exploring all the benefits to using this online version of Icon's database.

Jul 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you start finding your way around, it is easy to update database items, contributions are simple, and using the system becomes intuitive. We have used the help pages and videos, as they are well done.

Cons: When we are updating the database, checking on items for each household, including archiving households or people, when we go back to do the next person, the system sends us right back to the beginning of the alphabet. This takes extra time to get what should be a simple job done.

Overall: I love not having to be responsible for the backups every week. We went to this from Icon's Revelations program, so the learning curve is not real steep. It i nice that we can access the program at the same time so we are all able to get what we need or make changes as they are given to us.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Christy. We appreciate your feedback!

Cotinues to Improve

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: From the outset in 2012 it was obvious this was a tremendous improvement in the church's ability to administer its financial operations. It has continued to improve over time with the various additional functionality and format modifications.

Cons: There are no negatives from out perspective at this time. Being a relatively small church we do not use the full capability of this software although we have gradually expanded as the church has grown.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Ken. We appreciate your feedback!

We transitioned to ICON from another program 2 years ago and are are very happy with it!

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ICON was very easy to learn and use, even transitioning from our old system went well. The modules all work seamlessly together and flawlessly as well. On the rare occasions when I had an issue or needed assistance, the customer service team was excellent and resolved my problems immediately.

Cons: In accounts payable it would be nice to default an expense account to a fund, and have the funds limited to a specific bank account.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Rick. We appreciate your feedback!

My experience has been ok ... there are things I like and things that are frustrating.

Jul 25, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The system is fairly easy to maneuver. The cloud based option is a great plus. The information that can be included is good.

Cons: The various groups are time consuming to manage. For example ... it would be a great to generate a report based on specific criteria rather than having to keep a number of groups up-to-date. Also, the ability to advance each student to the next grade level with a couple of clicks would be great that way once a student begins school it's easy to manage.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Sandy. We appreciate your feedback! There is a trick to moving your classes up a grade. Don't have enough room to type it out here but please drop us an email or call.

I have used this for years and it is working great for us.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is used online so that multiple people can access their part of the software from home or church when ever they need to.

Cons: There a few minor details - nothing specific that I can think of at the moment. Usually I make suggestions when I come across something that could be changed.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Cathi. We appreciate your feedback!

keeps accurate track of our membership, allows peace of mind knowing that our records are secure

Jul 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IconCMO support team is the absolute greatest, quick to respond and always willing to help until any issue is resolved. Love the Vanco import option.

Having experienced computer issues and various on site backup drive issues when I first began as Admin, I told the church Board of Management that I would only stay if we kept IconCMO!

Cons: We would prefer if when a window was open it wasn't partially covered up by the side bar or another window. This has become a major frustration.

That the app no longer is supported.

Overall: Secure membership management and an excellent Customer Support team.

Would love to have someone come to a Synod Conference and demo and train other churches and admins on this software.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Cindy. We appreciate your feedback! Not sure what you mean when you say a window is covered by the side bar or another window. Could you please send a screenshot? We do have a new iPhone app and one for Android as well! Drop us an email and we'll send you download links. Please let us know who we should contact about doing some training at a Synod conference. That sounds like an excellent idea.

we use Icon for almost everything to run our church, from membership to payroll and accounting.

Jul 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is flexible, so that I can set up data that fits the needs of my congregation. I also like its portability. Customer service is great.

Cons: I would like greater ability to produce custom reports by selecting from a menu of options. A basic report that would allow me to select particular fields.

Overall: One stop shopping. We save a lot of time and money by having one piece of software that takes care of all of our needs. And it is economical.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Cheryl. We appreciate your feedback! Have you tried out our custom reports module yet?

The software is easy to learn and use.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of initially learning the software and then using it. The council also likes the reports we are able to produce for them. Also, I have had to call customer support for a few things over the years and they have been AWESOME!!! I am a 60 something that did not learn computers in school and have learned how to use the computer and its programs from those around me and self teaching. Whenever I have had to call customer support they have been able to help me in a short amount of time using terms and language that I can understand. Very much appreciated!!

Cons: The cost for each aspect of the software. For us, for example, the cost of using the payroll software. For a church with a few employees, it is too expensive for us to be able to utilize that feature.

Overall: Ease of bill paying and the reports that we are able to produce.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Wendy. We appreciate your feedback and having you as a customer!

Responsible for all aspects of the program

Jul 25, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use, once you understand it. I will type something to reach the maximum. The quick brown fox jumped over the lazy dog.

Cons: There is no ability to get reports other than the one's available in the program. For example, we have a number of members that have PO Boxes as their address and their actual address as alternate. It is impossible to print a member directory listing both.

I cannot "word search" the pdf manual on the help screen..

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Thomas. We appreciate your feedback! I'm not sure what you mean by "word searching" the pdf manual. Are you talking about the Find function (Control + F on Windows or Command + F on Mac)?

User friendly, easy to train.

Jul 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: modules cover scope of activities. Membership module is comprehensive and apparently being further well developed. Accounting modules are adequate but some are a bit limited.

Cons: no report writer in accounting pkg-ability to custom GL and Ap reports would be welcomed.
PR is limited and requires external tracking of employee stats and other compliance requirements.

Overall: integration of all activities.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Kathleen. We appreciate your feedback!

Great system

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. It is excellent for keeping track of members and the offerings. Also like that a picture can be included for a member.

Cons: There is no dislikes that I have found with this software so far. Only Con would be to wish it could do more.

Overall: Mostly used to track giving statements and members

Vendor Response

by Icon Systems on July 26, 2017

Thank you for the review, Kathy. We appreciate your feedback!

IconCMO provides church with an affordable, online member database

Jul 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: 1) Affordable. 2) Accessible (from any computer; but not mobile). 3) Great customer support. 4) Does the job for looking up contact info regarding members.

Cons: 1) The talents section quickly gets out dated, as it relies on data entry from church staff. It would be easier for members to have access & update their own talents. 2) The difference between "reports" and "exports" for groups & members is lost on me as an end-user, and the fact that I have to create a group, and then back out of that window and open another window to run reports regarding that group is confusing. Give me access to reports and exports for my group from that group's window. 3) Communication is not robust: texts require carrier info (hard to get), texts & emails can't be scheduled, no way to quickly create an email to more than one person without creating a group. 4) web services seem stagnant and plays favorites; ex: have not seen new web apps for awhile, & there is integration with Constant Contact but not Mailchimp. If someone is leveraging the app's API, they aren't letting anyone else know. 5) mobile access is dismal. Even with new app, have to access as a member, not staff; confusing.

Overall: It is easily accessible, and can be accessed by more than one work station.

Vendor Response

by Icon Systems on July 26, 2017

Thank you for leaving a review, Andrew. We appreciate your feedback!

Very pleased with ICONcmo. This has been a great asset for our church.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, knowing that customer support is only a phone call away. When I get in a jam, or need a question answered, everyone is quite knowledgeable about this product.

Cons: I can't think of any negative attributes at this time. It was a difficult manual to absorb and learn at first, but once we got comfortable with the product, it was a breeze to use.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Leslie. We appreciate your feedback!

Customer Service has always been friendly, helpful even with the dumbest of questions.

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the membership recording, attendance, and group members portions. I also like the Contributions--posting offering, posting batches, and doing Contribution statements.

Cons: I wish I knew more about the financial end--what some of the reports are for. There are a lot that I have no idea what they are for.

Overall: Better record keeping for membership. Ease of changing membership information.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Paula. We appreciate your feedback! Please feel free to give us a call. We're happy to give you a quick walk-through of the financial reports.

I enter the collections in the members' accounts and oddball little deposits.

Jul 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is fairly easy to enter and post deposits into the system, whether it be people's contributions or other irregular income.

Cons: I am not happy that the receiving fund is presumed to be some capital fund rather than general fund. I wish it were possible to set it to one thing or perhaps to clear it altogether. It's a minor inconvenience.

Overall: Good reports

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Donna. We appreciate your feedback! The receiving funds are listed in alphabetical order. You are welcome to add numbers in front of the fund names if you'd like them in a different order.

Have used this program for many years. They are always making updates and adding more features.

Jul 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how you can use one program and website for so many different processes. Linking the different features together for using in the great variety of reports is wonderful. The ability to mass email and export information is so easy. Being able to link to outside vendors for different purposes is a nice option if needed. Having the online back up is such a great peace of mind and the ability to access information from anywhere has been very helpful. The member access is also a very nice feature. My favorite part of the program is the contributions feature. With just one click you can send out statements, filter those with and without emails and the ability to print the mailing addresses to those without emails saves so much time.

Cons: Wish there was a better way than having to use drop down boxes for special events for each person. Wish there was an expanded mass communication type program included in the subscription such as Constant Contact.

Overall: Being able to compile groups of specific information so easy saves a lot of time. Having all the information for members all in one program and being able to incorporate contributions and finance is great. There are so many great features that we still have not used but hope to take advantage of those in the future.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Carol. We appreciate your feedback!

Excellent Product!

Jul 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, security and up to date. Always adding value added features. Customer support is second to none!

Cons: Price point could be better. Offer an ala cart menu. Some features we don't use. offer a lite version for smaller congregations.

Overall: Security

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, David. We appreciate your feedback! We want to make sure you get the most for your money. Please give us a call so we can review your account to make sure you're at the right subscription level and offer some discount options.

Retired statistician, quality engineer, tax preparer, accountant.

Jul 22, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to drill down to the minutest detail or run high level summaries. I only use the financial features, not groups, teams, or attendance functions.

Cons: Commands are not consistently descriptive of what they actually do. After 4 years I still have to try a few commands to get the one I want. VERY cumbersome to switch from 1 year to another when researching data.

Overall: Quick entry, powerful retrieval, analysis, and reporting features. Our church is <100 members. The software is overkill for us. Will be a nightmare to train my replacement.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Vince. We appreciate your feedback!

It is very easy to use. The customer support is excellent. Questions answered promptly.

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the customer service. You can readily get assistance. I also like how they try and improve the product based on feedback.

Cons: Some information has to be entered twice. For example on the home page you have to input the phone number of the individual and then again on the members page. It would be great if you just had to input it in one place.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Hellen. We appreciate your feedback!

Casual user

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Fully functional to record financial transactions for our church. Easy to use someone with experience in accounting.

Cons: Not very good for someone without a financial background. Not enough reports to generate detailed financial statements by fund.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Cheryl. We appreciate your feedback!

I am always able to talk to a representative who helps me with my problem.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We bought your program after a bad experience with a different one. We asked another church about the one they had, and signed up with you. We were so impressed with all the help you gave us, and the ease of learning the program. It works very well for us, and I know we have just touched the surface of what we could be doing. Thank you.

Cons: In the contribution section that I use most, I can't add a new designation for giving unless I close out the program I am in, and re-open it again.

Overall: Help with keeping up with who our members are, and keeping track of their giving and other information that is necessary in our church.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Kathy. We appreciate your feedback!

This is an easy program to use. Customer support is excellent when needed.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to read. Easy to go back and forth between screens. Varied reports. Batches give good information as to what is on them. If I make a mistake it is easy to correct. Vanco was easy to incorporate into my weekly use.

Cons: That I don't know all its capabilities. This is really not the software's problem as much as mine. I have done several webinars which I really like. I will continue to learn more as I go along. The new look of it is hard to get used to. I think it is difficult to read at times. Again, this could be my computer more than the software.

Overall: Ease of doing our weekly contributions and ease of statements and looking up what people have given and for what fund.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Ellen. We appreciate your feedback!

I appreciate its ease of use and the number of ways the program be used in church ministry.

Jul 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the way it meets so many of the needs for our small congregation. I also like that it allows for access from any where and by as many people as we give permission to.

Cons: I still struggle with use of the reports and what works best for fining the information I need and want to access regularly.

Overall: Consistency for those that use the program and sharing of information. Access from anywhere

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Paula. We appreciate your feedback! Be sure to give us a call if you can't find the information or report you need. That's why we're here!

Full featured system but with outdated user interface, excellent customer support

Jul 21, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ICON CMO has all the features we need to manage church finances and membership...probably many useful features we haven't discovered yet, and at a very affordable rate for small, growing church

Cons: User interface is outdated and limited by it's legacy roots. There are LOTs of data fields and options. You have to be aware of how you intend to use the data and should have detailed procedures so all your data entry people do things the same way, otherwise you'll have chaos.

Overall: Quick startup, Great customer support, reliable cloud-based financial and membership records.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Joseph. We appreciate your feedback!

Helpful for tracking offerings

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It allows me to track bulk batches of giving at weekly church worship service, and is fairly easy to work with. It also produces helpful reports. I like that the developers are constantly upgrading with new capabilities and fixing glitches.

All we use IconCMO for is to track weekly tithes & offerings, and generate tax receipts annually.

Cons: The user interface isn't the prettiest and isn't always intuitive. It is also complicated to learn how to generate specific sets of data and have the reports to generate the data you want. Admittedly, I have not read through the user manual.

Overall: Not sure? Ease of tracking and running reports on weekly donations for bookkeeping purposes.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Ryan. We appreciate your feedback! The manual and setup guide great resources. If you prefer watching videos, we have a YouTube channel, too. Be sure to call or email if you get stuck or have questions.

I use CMO primarily for recording members' contributions, for year-end statement, and mailing labels

Jul 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Much of the recording of members' contributions is automatic -- fields are populated as one moves from envelope to envelope. When a member forgets to indicate their envelope number, that information is just a click away, given the membership list that's side-by-side with the entry form.
Year-end statements are easily formated and printed, ready for folding and putting into envelopes.
The ability to print membership lists for all sorts of categories is phenomenal. Being able to combine "active" and "Inactive," "Prospect,," etc., membership lists for mailing purposes is very helpful, not to mention the mailing label format. We also sort mailing labels before printing into various "zones," viz., Route 1, Route 2, Box Nos., etc., and this is a great boon for our local post office. It is easy to keep track of members' "significant dates," ages, and so much more. CMO offers a treasure-trove of information available at a mouse-click.

Cons: Upon entry of contributions, going from "check" to a "cash" contribution is ONE click, but going back to "check" from "cash" takes three clicks -- just a minor irritation, really, and one gets used to the procedure.

Overall: We can easily keep track of contributions from members/non-members, generate statements of giving at any time -- but mostly annually, and have a complete handle on membership: change of status, addresses, telephone numbers, significant dates (birth, baptism, marriage, death), and more. To do this with paper and pencil would be very burdensome, not to mention the cost in terms of time and person-power.
The ability to classify individuals into assorted categories, and then, at will, to combine them for, say, mailing purposes is super. In addition, our post office appreciates our bringing in bulk-mail material all "pre-sorted" by routes, in-town, box, out-of-town delivery. This speeds their sorting work and gets our mail out to the membership with dispatch.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Charles. We appreciate your feedback!

I have been satisfied (fund accounting), but many of my co-workers aren't(membership/volunteers)

Jul 21, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customer Service is great. Regarding the module I use (contributions), it seems to offer a high level of sophistication. I haven't used other software, so difficult to say.

Cons: It is not as intuitive or user friendly as I would like. Difficult to train and figure out. Also, I have to review & compare the reports to make sure I am receiving the information I think I am receiving. Contribution reports can be tricky as to which ones include certain data and which reports don't include specific data (ie prepaids). Connections between modules are not seamless.

Overall: We use the fund accounting and membership modules. We do not use payroll nor general accounting.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Joni. We appreciate your feedback! Sorry to hear the system isn't working well for your team. We're happy to host a one-on-one training session for your team to address any concerns or obstacles. Please let us know if there's anything we can do to help.

Works great in most aspects. Payroll is its weak point

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to read reports. Pretty easy to navigate and understand as long as you have basic accounting skill. Don't need to be CPA to use. Does have fail safes to prevent bad entries

Cons: Payroll deductions are a little challenging and doesn't link to a electronic deposit. Can't split accounts when changing a account on a posted expense. Same thing when changing a fund cant split the fund.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Tim. We appreciate your feedback!

IconCMO is a very easy to use Membership program and Accounting program.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ability to be able to generate reports that balance between contributions and bills paid. I also like the ease of entering the contributions into various funds.

Cons: It is time consuming to enter the membership data into the system. I have to add birthdates, etc. and it will take a long time to get those entered.

Overall: Ease of entering contributions and it generates great reports. It saves me time.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Lisa. We appreciate your feedback!

I love the support. Always get my questions answered, even when the question is really difficult.

Jul 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fund accounting, how it's designed for churches, and lots of extra features other soft wares are missing.

Cons: I would like the payroll register to show year-to-dates for employees. Need to be able to print receipts for A/R, and what really blows me away is the lack of ability to print W-2's from the program it's self and having to enter them on the Social Security site manually.

Overall: Able to get 95% of all accounting and tracking done in one program and not having to try to put together information from several programs. I also feel secure in knowing that help is just a phone call away if needed.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Debbie. We appreciate your feedback! We know filing payroll forms can be a pain. We partner with a company that e-files the W2s. If you'd like more information on that, please let us know.

I've been impressed with the capabilities of ICON. Every day I use it I find new things.

Jul 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ICON has so many more modules than its predecessor, "Revelation." Some of the records that we used to keep in other programs (e.g., records of contributions on Excel spreadsheets) have been so much easier to accomplish on ICON. But, by far and away, the customer support is the best reason for using this product. When there is something I don't understand (e.g., the difference between deleting and archiving an individual) they are able to explain it quickly and easily. I am often talking to the software developer, not just another user, and rarely have to wait to have a phone call returned. The friendliness and efficiency of the support staff make it ICON worth every penny.

Cons: Some of the help screens don't really answer the question I'm looking for, but the support staff is always there to straighten in out. Also, learning how to accomplish certain reports and functions that were done one way in Revelation, and a completely different way in ICON, has been difficult. ICON does everything I need, but finding out where it happens is not always straightforward.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Thomas. We appreciate your feedback! We are grateful to have had you as a customer over the years.

So far I have no complaints; however this is the only software I've used.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to input data and generate reports as needed. It compiles sufficient information for membership.

Cons: There's nothing I've attempted to do that wasn't easy to figure out without using manual or needing to contact help.

Overall: Storage of membership information.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Sophia. We appreciate your feedback!

Easy to follow instructions. Great customer support. Kind of expensive for what is does.

Jul 20, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: I especially like the contributions section. Everything is in one place and easy to use. I like that customer support answers my questions timely.

Cons: Not able to customize to our needs. Do not like the new color scheme. The contrasr is poor. I much preferred the other version.

Overall: Easy to prepare giving statements which were previously done by hand.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Deanna. We appreciate your feedback! We want to make sure you get the most for your money. Please give us a call so we can review your account to make sure you're at the right subscription level and offer some discount options.

We love the functionality of program.

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Online access! We love multiple people having access from multiple places at the same time. It's integrated - we can move in and out of finance, membership, contributions easily and everything is available. It's comprehensive - we've been using the program for 5 years and there are still parts of the program we haven't begun to use effectively.

Cons: It's so comprehensive...we just don't have the human resources to figure it out and input the data for using some of the activities/skills areas. Mostly we just don't. Therein lies the value issue. I feel we pay for a lot of things we don't use. And, truthfully, for a small congregation we're paying a lot for the convenience of online access. That is, we could play a flat fee for software that resides in our system (not on the cloud) and use it for years, but lose the convenience of online access. For a parish of 200 or fewer active households, it would be difficult to afford - we are able because the parish is affluent. As Pastor, I used both the online and software version in my previous parish for 5 years - St John Lutheran Church, Riverton, WY.

Overall: Convenience, flexibility, accuracy, and access from home, office or a laptop on the other side of the world.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Michael. We appreciate your feedback! We want to make sure you get the most for your money. Please give us a call so we can review your account to make sure you're at the right subscription level and offer some discount options.

I have been using the software for 4 years. Customer Support is usually very helpful. I wish their

Jul 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that software is web-based so I can work from any location. A lot of useful information is posted - videos, manuals, etc.

Cons: Some of the processess are convoluted and do not follow normal accounting procedures/practices. I would like Customer Service to be open longer hours due to the time difference.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Caryn. We appreciate your feedback! We hear you on the support hours. Remember you have 24/7 access to the support forum. This is a really good resource, especially if you have "how to" questions.

We have been greatly pleased to have a double entry software with all the prime features as IconCMO.

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That it is full-featured and that it's always upto date and that many people can use it simultaneously.

Cons: That we can't inspire congregants to use the People module and that the church secretary doesn't use it enough.

Overall: Best bookkeeping program

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, William. We appreciate your feedback!

Using Tier system - very successful in supporting urban congreagations

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The IconCMO system is Internet based which allows me to support congregations remotely. System is easy to use.

Cons: I do not have any cons but your survey required me to use at least 100 characters so I am writing this.

Overall: Many urban congregations who would not have financial reports to provide to their congregation without being part of the tier system.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Tom. We appreciate your feedback!

Nothing but positive things to say about the software, the support team and their responsiveness.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, depth of available information and reports, partnerships with other vendors (VANCO) and the software uses that brings to the table.

Cons: There is literally nothing, as a regular user, that I like LEAST about the software. If I, or my staff, ever run into a glitch, the support team is ready and willing to assist. They will even go so far as to incorporate suggestions made into the software that will benefit other users.

Overall: See previous comments.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Gail. We appreciate your feedback!

As parish nurse, I use the member/household data to contact members. I also help entering attendanc

Jul 20, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It always works. Never any trouble accessing Lots of good categories. Blah, Blah, Blah, Blah.... Sorry my answer was too short.

Cons: In listing attendance, it is awkward to find next member - there are several steps to go through to finish entering info on one member, then go back to the search screen, put in the next member , etc.

Overall: I already told you that

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Lois. We appreciate your feedback! Sorry to hear the attendance window is difficult for you to use. We'll see if there's anything we can do to make that process easier. Be sure to let us know if there┬┐s anything else we can do to make your experience better.

This last update is optimized for the end user

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Visually appealing, logically positioned function selections and data entry points.
This current release was done with the end user in mind. I believe there is a logical sequence for entering data into ICON, especially for the financial section, all extra mouse clicks and unnecessary tab sequences were eliminated making an easier data entry experience.

Cons: Actually, I cant find anything negative to say after this latest release. Your developers have really listened to user input and delivered a great product.

Overall: easy and accurate data, easy to run financial reports

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Ed. We really appreciate your feedback!

We love it! It has helped us get out finances on track and greatly increased visibility.

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The fact that we can access from the church or at home is wonderful. We're not paid staff, so being able to do it from home or church makes it so much easier and less time consuming.

Cons: Some of the pre-defined reports could be more customizable, so that custom reports would not have to be created to refine the data just a bit more.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Bryan. We appreciate your feedback!

It is fairly easy to set-up.

Jul 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to access and start up the files in the system. It is easy to find household names and the people with in the households.

Cons: There are not enough different reports on the contribution giving side of things. Also the fact that you cannot enter a member household in the contribution field. I would like to see a listing of donation per fund or you need to rename the titles of your reports to make them easier to find what a person needs.

Overall: easy of use in inputting new member information and saving each person. You could follow the system with no problems.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Karen. We appreciate your feedback! Sorry to hear you can't find the reports you need. We have two windows of contribution reports and that doesn't even include the statements! There's probably too many reports and you can't find just the right one. Please give us a call and we'll help you find it.

We use just as a directory for congregation.

Jul 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like that it is easy to see lists based on almost any parameters I choose. I also like the menu list, simple and straightforward.

Cons: Unable to print directory with photos. This is nearly a deal-breaker for us, as that is one of the main things the congregation wants from directory software.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Katrina. We appreciate your feedback! There is a printable picture directory available in IconCMO. It's in the People: Households: Hse-Reports window. It's titled "Picture Directory" so it's a bit further down the alphabetical list than the other directory reports.

Very easy system to use.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helps keep out tithes and offerings recorded. It is easy and convenient to get all memberships of church members and dates of baptismal and other church related functionality properly kept within hands reach.

Cons: Remembering all the different steps. There is not an actual book to refer to when things are not understood with the functionality of the system. They have everything entailed on the preference of downloading which can be complicated if you understand more from an actual book.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Lisa. We appreciate your feedback! If you prefer a hard-copy, the guides under the "Getting Started" menu can be printed out. They're nice to have as a desk reference.

IconCMO is an easy to use "full service" database product for our church - very pleased.

Jul 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the seamless integration between the modules; the intuitive nature of the user interface; the ability to create custom reports; the responsiveness of the support; the thoroughness of what our institution requires.

Cons: I do not care for the new look of the user interface; I think the custom report feature, though very good, is a little restrictive.

Overall: Solid member database; reliable financial storage; single database with multi-person access.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Gerald. We appreciate your feedback!

Easy accounting/banking features. I also use the help feature often and have great results, quickly.

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the checkbook entry system and the reconcile features. They are easy to use. It does take a little bit to learn it but once you do, you can breeze right through it.

Cons: Entering in new people/families is challenging. There are too many different screens to enter the information in. Also, it is confusing when adding a new person to be associated with a particular family.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Stefanie. We appreciate your feedback!

This program is basically easy to use and if you have a question, customer support is able to help.

Jul 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are a number of reports that are available whenever there is a question which I found out just this last month. It does take some searching sometimes to find what is needed.

Cons: I am not too crazy about the change in the format of the screens. Sometimes the colors are too light and it is hard to read. I suggest you get rid of the blue color.

Overall: Tracking contributions, comparing yearly budget and actual figures; ease of sending out contribution statements.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Glen. We appreciate your feedback!

Super customer service!

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Customer service is great. You want my opinion but I have to write 100 characters ~ really? Why don't you tell me what to write while you are at it.

Cons: I wish you got totals when posting batches as it would help my church in preparing deposits on Sunday mornings after the church service when we count the offering. Enough characters?!?

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Laurie. We appreciate your feedback! Sorry you ran into trouble leaving your review! Capterra sets that minimum word count on their site to ensure reviews are helpful.

Excellent quality, value, and service

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast response times, logical layout of complex activities, and excellent customer service by phone. There is no internet-based software I have used that responds more quickly even to complex queries. I seldom need to refer to the manual because the screens are laid out in a logical fashion, with pick lists where they are useful. And when I've called for support, it has always been from a polite person who obviously knows what they are doing and solves the problem quickly.

Cons: There's nothing I don't like, but like any software with such wide-ranging functionality, it takes time to learn.

Overall: Accurate maintenance of financial and membership records, with offsite storage and backup. Comprehensive financial reporting tools and inquiry facilities to track every transaction. As a church, we collect revenue that members designate for several different specific causes, and the system provides full facilities for managing and reporting on each cause as a separate fund.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Stephen. We appreciate your feedback!

I use the ICON software to stay in touch with people in our church, shut-ins, & missionary partners.

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Personally, I like how easy it is to create address labels for different groups of people. I know our bookkeeper loves how easy it is to create end of the year giving reports. I also LOVE that any time I have a technical question, I get a real, live, extremely knowledgeable person to help me.

Cons: Sometimes when I am inputting information about a family or member, I make notes. What I wish is that somewhere on the Household form, either the note itself showed up or at least there was a link telling me that a notes had been created.

Overall: It is easy to access information. It is easy for different staff members to access the same information. I have a lot of confidence in the security of the information. It helps with our bookkeeping (tracking donations.) It helps our office to run smoothly, because it is easy to create address labels for various group mailers, and monthly birthday cards. It helps us create reports on membership, baptisms, births & deaths.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Tina. We appreciate your feedback!

My experience has been a very positive one

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like when you open up to do a journal entry, you really can't do it incorrectly as it tells you which way to the credit for the account & which way is the debit. I also love the myriad of reports! There are reports for everything you could possibly want. The support team is probably one of the best features ever! These guys have helped me so very, very much! They are wonderful! I can't thank them enough for all they do! I also like the manual being available online, but it would be nice if it was updated as they make changes to it. It's also nice to be able to have the search the support forum for help...that's a great feature & the videos too.

Cons: I wish there was more graphing abilities & that there was a way to process payroll through it as well as W2's.

Overall: A much better accounting system

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Joy. We appreciate your feedback! We hear you. Our development team makes so many updates to the system it's hard to keep the documentation up to date. We're working on updating a big chunk of it this week. IconCMO does have a payroll module! You can currently add it onto your subscription for $25/month. Please call or email if you'd like more info.

The software provides a variety of uses.

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the cloud storage aspect. This feature allows multiple users access on multiple devices so that they can work at home no matter day or time of day.

Cons: Some aspects could be more user friendly. For example, the checking feature does not have an automatic input feature such as Quicken does.

Overall: The software provides our church with several functions within one system.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Susan. We appreciate your feedback! Not sure what the "automatic input" feature is, be sure to drop us an email and let us know more about it.

We have been IconCMO users since last November (2016) and have never looked back!

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The topics are arranged in a logical order vertically on the left side of the homepage. The drilldown is very easy.

Cons: The titles of some of the report functions are not very descriptive, so you need to test them first to be sure they provide the information requested.

Overall: I love the fact that it is based on cloud computing. I can be much more effective in my volunteer Financial Secretary position when I can access our church's database from either my home or my work PC as well.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Becky. We appreciate your feedback!

This software does not work for us

Jul 20, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the cloud base. I can work from anywhere. The person that sold be the one year subscription was very nice.

Cons: the software doesn't work for us. It may work for a congregation but it doesn't work for us as a synod.

Vendor Response

by Icon Systems on July 24, 2017

I'm sorry to hear the system isn't a good fit for you. You're correct that IconCMO was built for churches. We do have software specifically designed for denominational offices and synods that might be a better fit. Please give us a call and let us know exactly what isn't working. If we can't come up with a solution, we can cancel your account and issue a refund for the remaining balance. Thank you for the review, Holly. We appreciate your feedback!

It took awhile to get comfortable with the program having used Revelations.

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I mainly use the Contributions part of the software. It seems to be working fine for the most part for what I need to accomplish.

Cons: It would be nice if the Printed Batch Edit List would be in the same format as the Printed Posting Journal such as listing the contributors to the different funds as a fund group instead of being listed by envelope number. I sometimes feel like I am not using the program to its fullest and am not sure how to gain that information. It may be nice to have a seminar with a group of users.

Overall: It is a means of keeping track of our parishioners and their contributions.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Rich. We appreciate your feedback!

The system is so easy to learn and use. Highly recommend to anyone!

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support system is the best. I have never had an issue left unsolved. The support team is very knowledgeable and very professional with their help.

Cons: I have honestly not found anything that I do not like about it.. It has everything I need to maintain my record and very easy to use.

Overall: A lot less paperwork. My office was filled with years of paperwork. Once we began the ICON system it has reduced the amount of paperwork and paper used. The storage of files and information is so much easier than a file cabinet full of folders.

Vendor Response

by Icon Systems on July 24, 2017

Thank you for the review, Holly. We appreciate your feedback!

We have been with Icon for many years and they have served us very well throughout our tenure.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Icon has been very stable and reliable and most importantly very responsive to our needs. Many years ago before any Church management software was capable at our request Icon and our Church pioneered check scanning features that cut our processing times nearly in half by creating two batches one for the bank and one for our data base from one scan.

Cons: Somewhat dated appearance was not readily accepted and used by employees or volunteers outside of the accounting department or not familiar with data bases. Unfortunately for broad acceptance and use outside of our accounting department we found Icon less user friendly and even intimidating for individuals accustomed to Mac environments

Overall: The software met our needs for many years.

Vendor Response

by Icon Systems on July 21, 2017

Thank you for the review, George. We appreciate your feedback!

Overall I have been very pleased with the quality and functionality of IconCMO.

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After getting over the inevitable learning curve I have found the software to be quite user friendly. The contribution module is one of my favorites because I'm able to easily reconcile contributions and issue professional looking statements quarterly. I like the fact that contribution detail can be directly imported from a comma delimited file. That saves a lot of data entry time. One click and the cash and check contributions for the week are entered in the system. Check writing is a breeze, as is making journal entries. Our organization takes advantage of the integration with Vanco Payment Solutions. This has been an one key to our financial success as we receive a large percentage of our donations via online and text giving. Importing contribution detail directly from Vanco is another great time saving feature. I really like the ability for multiple users to have access to the system. Each user's access to various aspects of the program can be granted on an individual basis. We have a separate individual can log on and is responsible for reconciling the bank statement. This is important internal control and separation of duties. The fact that the system is cloud based allows it to be accessed from any location, at any time. Technical support has been outstanding. In the early stages I called with some pretty challenging issues, each of which were resolved quickly and professionally. If there are better systems out there I'm not aware of them.

Cons: Not a lot of cons from my perspective. It would be nice to be able to "drill down" to the underlying detail from the financial reports. Also, it may be a necessary evil but having to enter then post transactions seems a bit cumbersome.

Overall: Accurate, fund based accounting with contribution tracking and reporting.

Vendor Response

by Icon Systems on July 21, 2017

Thank you for the review, friend. We appreciate your feedback. We are grateful to have customers like you!

Icon does pretty much everything that we need to

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's fast and always available. In the 4 years we have been using it I can't think of even one instance where we could not access the system. Whenever I needed help they were always there and answered the phone right away.

Cons: The interface is starting to show its age. Having multiple windows open at the same time can be confusing.

Overall: Easy to use and system is always available.

Vendor Response

by Icon Systems on July 21, 2017

Thank you for the review, Carl. We appreciate your feedback!

IconCMO is a great, user friendly web-based church software program for Membership and Contributions

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of a user friendly database, great customer tech support either by telephone or through IconCMO. They offer pictorial directories and many very helpful reports,spreadsheets, and member information.

Cons: It would be nice if they updated their Iphone and Android Mobil App software for Pastors and church staff members to use. The Parishoner App is nice, but staff members could benefit from the more detailed App.

Vendor Response

by Icon Systems on July 21, 2017

Thank you for the review, Susan. We appreciate your feedback!

Difficult to use without training. We ever uses the power of icon because it's not intuitive

Jul 20, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We chose icon because of the features and benefits listed. The power to setup our organization's finances and accounting is exceptional and is of great value to us. Icon seems to have everything that we could think of in the features offered.

Cons: Training staff to use icon is a severe drawback for us. And being able to produce various reports for membership, banks and loan consultants is very challenging for us. We have not been able to coordinate multiple users inputting essential data either.

Overall: Icon helped us:
when looking for a software that can be customized for online and off-site work.

Organizing memberships and membership data.

Printing and sharing necessary reports

Printing and sharing accounting

Multiple users

Ease of access from different locations

Vendor Response

by Icon Systems on July 21, 2017

Thank you for the review, Gary. We appreciate your feedback!