--- title: "Nalikah Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nalikah Software - reviews, pricing plans, popular comparisons to other Social Networking products and more." source_url: "https://www.capterra.com/p/162806/LinkLinePlus/" page_type: "product" language: "en" --- # Nalikah Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Nalikah ## What is Nalikah? Nalikah, formerly known as LinkLine, is a cloud-delivered EEO Case Management and Tracking software, which provides clients with the best and easy access to case materials from any location in the world. Nalikah utilizes years of Bashen Corporation's EEO investigative and reporting experience. Thus enabling the employers to effectively manage investigations by centralizing and streamlining the entire investigative process, while facilitating paperless communication and electronic case files. ## What is Nalikah used for? [Complaint Management](https://www.capterra.com/complaint-management-software/)[Social Networking](https://www.capterra.com/social-networking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nalikah?[Manage this product listing](https://www.g2.com/products/nalikah/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nalikah 0.0 VS. [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (539) Value For Money 0.0 (0) Value For Money 4.2 (439) Customer Service 0.0 (0) Customer Service 4.5 (503) ## Nalikah alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Nalikah Features and Usability ### What are the key features of Nalikah? Nalikah offers case management, issue tracking, customer complaint tracking, and corrective and preventive actions (CAPA) for quality workflows. It also includes access controls/permissions, alerts/escalation, assignment management, activity tracking, real-time notifications, customizable reports, reporting/analytics, forms management, survey/poll management, and a self service portal. Getting Started and Support ### What training and onboarding options does Nalikah offer? Nalikah provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions offer guided remote setup, and documentation gives written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does Nalikah offer? Nalikah provides email/help desk and phone support. Support experience details are not available from reviewer feedback, so no clear pattern can be stated about response speed, helpfulness, or common support issues. Users should expect direct contact through those two channels. ## Features AI summary Based on 554 Social Networking reviews Capterra reviewers highlight these features as the top priorities when selecting complaint management software: - **Access Controls/Permissions** (**52%** of reviewers rated this feature as critical) - **Corrective and Preventive Actions (CAPA)** (**48%**) - **Live Chat** (**52%**) Nalikah includes **Access Controls/Permissions** and **Corrective and Preventive Actions (CAPA)**, giving teams control over who can view or update complaint records while supporting structured follow-up to resolve root causes and prevent repeat issues. However, it does not offer **Live Chat**. Instead, it provides **Email Management** (**59%**), which gives teams another way to handle incoming complaints and maintain communication history in one place, helping businesses respond consistently and manage issue resolution more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Nalikah 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Assignment Management: Assign issues and tasks based on availability or required skills - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Management: Store, manage and track all forms in a centralized location - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.