# Nalikah Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Nalikah Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more. Source: https://www.capterra.com/p/162806/LinkLinePlus --- # Nalikah Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Nalikah ## What is Nalikah? Nalikah, formerly known as LinkLine, is a cloud-delivered EEO Case Management and Tracking software, which provides clients with the best and easy access to case materials from any location in the world. Nalikah utilizes years of Bashen Corporation's EEO investigative and reporting experience. Thus enabling the employers to effectively manage investigations by centralizing and streamlining the entire investigative process, while facilitating paperless communication and electronic case files. ## What is Nalikah used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nalikah?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bashencorp.com/&name=Nalikah) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nalikah 0.0 VS. [4.5 (535)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (534) Value For Money 0.0 (0) Value For Money 4.2 (435) Customer Service 0.0 (0) Customer Service 4.5 (499) ## Nalikah alternatives Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Nalikah Features and Usability ### What are the key features of Nalikah? Nalikah offers case management, issue tracking, and customer complaint tracking for handling service records and investigations. It also includes CAPA, alerts/escalation, and assignment management for follow-up actions, plus reporting/analytics, real-time reporting, activity tracking, and access controls/permissions for monitoring and data governance. Getting Started and Support ### What training and onboarding options does Nalikah offer? Nalikah provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Nalikah offer? Nalikah provides email/help desk and phone support for customer assistance. These channels let users submit issues in writing or speak with support directly. No reviewer feedback about support experience is available, so support quality, response speed, and helpfulness cannot be described from user reports. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Nalikah 29 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Assign issues and tasks based on availability or required skills Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Investigate and take action at root cause or error in processes to prevent recurring issues Track customer complaints from initiation through resolution Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Track interaction history by documenting conversations for contacts Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Observe and track the demand, usage, progress or quality of a system, product, or user Systematic evaluation of various aspects of a project or service to prevent defects or issues Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.