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The software comes with online appointment scheduling and unlimited reminders. The speech recognition functionality assists chiropractors with SOAP note dictation and real-time speech-to-text conversion. With its patient portal feature, patients can complete the intake forms and check-in on the front desk kiosk. The software includes a built-in tool that sends outcome assessment forms to patients and automatically scores the assessments, allowing you to monitor their progress. zHealth’s billing module allows billers to create invoices, submit insurance claims and generate reports. The integrated payment processing solution - zHealth Pay - allows you to collect payments online, in the office, save cards on file, and automatically collect patient balances via an automated text message. The solution is available on a monthly subscription and support is provided via email and phone.
Provider
zHealth
Located In
United States
Foundation
2015
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, In Person, Documentation, Live Online, Videos
Support
Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk
Individual or Small Chiropractic Practices, Large Group Chiropractic Practices, Multi provider Practices and Integrative Practices
Content Source: zHealth
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Reviewers find zHealth's learning and training resources highly effective, noting that the software is easy to learn and implement. They appreciate the availability of tutorial videos and a comprehensive help section, which make it straightforward to train new employees. Additionally, users highlight the affordability of the software, which is particularly beneficial for new practices looking to manage costs while adopting a new system.
Users have mixed experiences with zHealth's customer service, with many praising the responsiveness and helpfulness of the support team. They find the customer service to be quick and solution-oriented, often resolving issues promptly. However, some users report technical issues and dissatisfaction with the sales team and customer service attitude, citing instances where their needs were not adequately addressed and the service was perceived as unhelpful.
Pros
With a great EMR system and easy of scheduling I appreciate zHealth as well as the cost for a solo doctor. I like that the system has the ability to expand without crazy increase in costs.
I am pleased with the speed of EHR and time saving applications. The support team is responsive and helpful.
IMO it is a great investment in your office, and if you like what you see, it will only be getting better and better.
Our rep was super helpful in transitioning me into this software and answering any questions I had. The dictation software is great for anyone who is busy.
Cons
Occasionally it runs slow but not enough to cause a problem.
The service is terrible. Should have had a clue when you call there advertised number you have to leave a message.
You literally cannot do any customizing yourself or you have to pay.
Patient subjective never carries over making patients frustrated. Dates for onset date and pointers reset frequently even when you chose to import previous.
Most Recent Video User Review for zHealth
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Hi Dr Reanna, Thank you for the fantastic review! We truly appreciate your support and trust in us. It's customers like you who motivate us to continuously strive for excellence. Please know that your satisfaction is our top priority, and we are always here to assist you in any way we can. Thank you once again for being such an outstanding customer and for sharing your experience with others. We look forward to serving you again soon. Regards, zHealth Team
zHealth Review: zHealth is the Best Software
Reanna P.
"5 Stars!!!!"
Overall: The support staff and his team are extremely helpful and ALWAYS answers questions immediately and helps with data and info. He helps me run reports when I need them and also advises when updates are being done tot he system regularly. Zhealth is a software that is up to date and the team is continuously making strides to make the program even more efficient.
Pros: Ease of use with the patient tabs and info, etc. can add in. It’s whenever necessary easily. Patient info is easily accessible.
Cons: Sometimes the information doesn’t get saved. But it could be our lack of being computer savvy.
"zHealth within a Multi-disciplinary Chiropractic Office"
Overall: Our check in/check out process + appointment booking is fast and efficient. I've been most impressed by the customer service we have received from the zHealth team!
Pros: Integrating zHealth into our Sports Chiropractic facility was a breeze! We had a few demo calls with zHealth prior to implementation and we were impressed by the layout, online booking capabilities and billing functions. Since switching to zHealth, they have released their POS system and consistently update their software. Billing through zHealth is easy and straightforward, it has saved our billing department a lot of time and energy. We enjoy the fact that patients/clients can book with multiple providers in the office and can either do so with our front desk or online. zHealth also offers automatic appointment reminders, virtual intake forms and patient communication options.
Cons: There are a few features that our office would love to see... in depth CRM (client relations management) data and patient reporting + additional customizable options for SOAP notes.
Vendor Response
"Good for cash and new offices"
Overall: overall not bad. id prefer to customize notes myself. buildout by them took to long.
Pros: scheduling ease and simple user face searching patients
Cons: charting difficult, there is no macros allowed
"Valued Input"
Overall: I've used other EHR systems throughout my career in medical and dental billing and zHealth is by far the most versatile and user friendly!!
Pros: I enjoy the fact that we are able to pass on input to the software engineers and updates happen based on our feedback, you can tell that they really value the customers input.
Cons: I wish there was more reporting options, but I have not reported this yet as I've found work-arounds.
Vendor Response
"Love Z health"
Overall: Love it. Love the staff and training. Love the customization. There is no software that will fit you 100%. This is close with the customization options.
Pros: Full customization for SOAP and exams. Online platform. Integrates with other services.
Cons: Can improve with added reports, invoices and office flow options
Vendor Response
