Who Uses This Software?

Restaurants that want to improve how they manage their waitlist, while enhancing their table management and optimizing their reservation process.


Average Ratings

13 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • CAKE Guest Manager
  • www.trycake.com/products/cake-waitlist-management/
  • Founded 2011
  • United States

About CAKE Guest Manager

CAKE Guest Manager is a waitlist, reservation, and table management system. Guests are alerted via text message when their table is ready. A glance at a guest's visit history lets you greet them with a personal touch, while a real-time view of your floormap provides accurate wait times. Make smarter decisions from the host stand helps you make every guest feel like a VIP. Bust long lines and ease congestion at the host stand, while turning tables up to 7% faster.


CAKE Guest Manager Features

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

Vendor has not completed this information.


CAKE Guest Manager Reviews Recently Reviewed!


Guest manager makes utilizing your tables simple and easy.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.

Cons: That you have to manually clear out tables after someone checks out. When tables check out, I would Like for the table on the floor map to clear. It did, but after the latest update it does not.

Overall: Having online reservations is a huge plus in my establishment. We have long waits on the weekend and this allows my customers to put their name on the lists with ease and without having to make a phone call and tying up our lines.

Vendor Response

by CAKE Guest Manager on August 20, 2018

Thank you, Sue Ann, for your review! We love hearing that online reservations and table assignments have been a breeze for you. As for clearing tables manually, the table status will update to `check paid¿, but tables won¿t clear automatically in case the guest decides to stay at the table after paying their check. I do understand where you're coming from, so hopefully that explains a bit why we made the decision to handle clearing table that way with POS + GM customers. If you have any questions at all, please contact us any time!

We love Guest manager!

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is very easy to use, it allows us to keep our reservations organized, it allows us to communicate with our customers better too. I like that we can use it to notify guest when their tables are ready and that they can also go online to make reservations or call aheads and we have full control over that if need be.

Cons: I wish we had more flexibility in setting up future floor plans. It would be nice to be able to set up Saturday's sections up on Friday to help better manage. Also the ability to look up past data, reservations, guest counts etc.

Vendor Response

by CAKE Guest Manager on June 26, 2018

Hi Tonia - Thanks for your glowing review, we love you too! Also good news, you should be able to setup sections in advance today! They are pre-set and you can make them ahead of time using the floormap builder. If you have any questions at all, please don't hesitate to contact Support or your Customer Success rep.

Capterra loader

It's been great!

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy to use. Very reliable. It hasn't crashed in a year and a half. It keeps track of guests information to run advertising campaigns.

Cons: I wish it would work on android systems. It would also be nice if the pos system would update the guest management system ie. When the server prints the check it shows on guest management system or when the check is paid it updates.

Overall: Tracking guests information and the frequency of which they dine with us.

Vendor Response

by CAKE Guest Manager on June 28, 2018

Hi Robert - thanks so much for your review! We love to hear that you have been using the new Guest Email Offers to run advertising campaigns! I will pass on your feedback about Android to the Product Team to see what they can do. The good news is, your CAKE POS does update your Guest Manager system! Please visit CAKE University to learn how to setup this integration: https://university.cake.net/Guest_Manager/Control_Center/POS_GM_Integration. Also, support is available 24/7 if you need more assistance. for more info. Also, support is available 24/7 if you need more assistance at 855.696.CAKE.

Capterra loader

Guest Manager has added the best options for our customers to dine with us.

Jun 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It provides all the functions we need to operate efficiently. The flexibility of the program is quite nice.

Cons: We would like to be able to view historical data from prior days through the app. It would also be nice to correct mistaken entries to provide more accurate numbers. Being able to look up customer data from the app would also be nice. This would be aside from when a reservation is made.

Overall: We retain more customers by giving them the flexibility to leave the premises while they wait. It allows regular customers to make reservations during the busy tourist season so they can still dine with us.

Vendor Response

by CAKE Guest Manager on June 18, 2018

Thanks so much for your kind review! We're happy to hear that you are loving Guest Manager. Also your feedback is definitely appreciated, we are working now to include some of these features and will pass on this information to our Product Team.

Easy to use and features are great

Jun 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: How easy it is to use and train staff. The reliablitiy of the service has been great. The support service has been quick and very helpful when we did have issues.

Cons: At furst the software was unreliable with texting messages. But over time the service has improved. Only a couple more features we would like to add personally to the system to make it more easier for use.

Vendor Response

by CAKE Guest Manager on June 19, 2018

Hi Troy, thanks so much! We're happy to hear that things have been running smoothly for you. We are always trying to improve and add new features, so we'd love to hear what else you'd like to see!

Perfect

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fast ...easy ... Perfect

Love that I could send my guests info about directions, parking, etc...

I would recommend to every bussiness that seats guests

Cons: Disconnects some times

There is really no negativity with cake guest management at all

..sorry we love it so much.

Vendor Response

by CAKE Guest Manager on June 28, 2018

Hi Christine - thanks so much for your kind review! We love to hear that you are using Guest Manager to make it easier to communicate with your customers. Please let us know if you have any more issues with disconnecting, our support staff may be able to offer advice to make sure you have everything properly setup.

Capterra loader

Cake Guest Manager has helped us tremendously in managing our waiting lists. Our guests love it.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use. Data capture. High tech. Makes managing the waiting list much more efficient. Customers love it.

Cons: Need it on an app so it can be used with a phone. I don't really have enough "cons" to reach 100 characters.

Overall: Efficient waiting list management. Customer satisfaction.

Vendor Response

by CAKE Guest Manager on June 26, 2018

Thanks Paul, we love hearing that it's helping you in your business and that guests love it too! I'll pass on your request about having app access on your phone to our product team.

Super easy to use. Overall very nice.

Jun 13, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, all data is stored on a cloud, 24hr customer support, guest manager integration, apple pay/samsung pay integration, detailed reporting

Cons: Some reporting options could be improved but overall pretty decent, close cash receipt is annoying to work with/read, cant hand credit card back to guest once starting a tab.

Vendor Response

by CAKE Guest Manager on June 14, 2018

Happy to hear you are enjoying the Guest Manager integration with our Point of Sale! I know we have made some recent improvements to our close cash receipt for the POS, but I'll be sure to pass on your feedback to our product team.

Awesome fit for our Restaurant

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: That there was no learning curve to be able to use it. Anyone can pick t up and start using it immediately.

Cons: Not really a lot of "cons". It doesn't have a lot of in-depth reporting features, but that isn't what we were looking for anyway.

Overall: Great ease of use, can customize it the way we needed to, and has been very dependable so far!

Vendor Response

by CAKE Guest Manager on September 26, 2018

Thank you, Jacy, for your kind review! We love to hear that you found Guest Manager easy to use and were up and running from day one. We appreciate your feedback and appreciate you as a customer!

Excellent from the outset

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customized floor plan and excellent support for development and ongoing isssues. Desk top interface and app support

Cons: No integration with our in house System to marry servers with tables and cheques with inventory and kvs

Vendor Response

by CAKE Guest Manager on June 14, 2018

Thanks for the review, Rob! We are always working on adding new improvements and integrations, so thanks for your feedback.

easy to use

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: you are able to text guests back, you can also re-add them to the wait if they miss the text. Everything is saved.

Cons: it doesn't always figure out the wait time accurately. It seems to get confused with large parties and parties of 1.

Overall: Restaurant is easier to turn. Less walk aways

Vendor Response

by CAKE Guest Manager on June 28, 2018

Thanks for your review, Robin! We're glad to hear you find Guest Manager so easy to use. We are always working to improve our predictive wait time, your feedback is much appreciated and will be passed on to the Product Team.

Review CAKE Guest Manager

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The data it gives you and the ability to change the dates on times of the data you're wanting.

Cons: The time cards. I wish you could select the weeks you want and it total the amount at the bottom for you.

Overall: This has been a great purchase for our company.

We have had a terrific experience so far.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to remove and re add guests to the list. Mostly it's been great to be able to text guests for their tables instead of having to rely on pagers.

Cons: It can take guests quite a while to respond to their texts for seating, leaving tables sitting open for a bit angering other guests that are waiting. Obviously, this is not a Cake issue, but a guest issue.

Overall: It helps us seat our guests in an easier and more modern way, and eliminates the need to waste paper to hold a wait list. It also helps to eliminate user error from the process.

Vendor Response

by CAKE Guest Manager on June 14, 2018

Wow Tiffany, so nice to hear about your positive experience with CAKE Guest Manager! Pagers are best left in the past, and we're glad you agree!