--- title: "CAKE Guest Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CAKE Guest Manager Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more." source_url: "https://www.capterra.com/p/162819/Mad-Mobile-Guest-Manager/" page_type: "product" language: "en" --- # CAKE Guest Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CAKE Guest Manager ## What is CAKE Guest Manager? CAKE Guest Manager is a waitlist, reservation, and table management system. Guests are alerted via text message when their table is ready. A glance at a guest's visit history lets you greet them with a personal touch, while a real-time view of your floormap provides accurate wait times. Making smarter decisions from the host stand helps you make every guest feel like a VIP, so you can eliminate walkaways and seat up to 7% more guests. ## What is CAKE Guest Manager used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Waitlist](https://www.capterra.com/waitlist-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CAKE Guest Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.madmobile.com&name=CAKE Guest Manager) ## CAKE Guest Manager Overview Updated August 2026 AI summary CAKE Guest Manager provides restaurants of all sizes with tools for reservations, waitlist, and table management, supporting daily guest flow and seating needs. Its features include online ordering, kitchen and menu management, POS, loyalty programs, and real-time analytics. Deployed via cloud or mobile devices, it also offers API integration and credit card processing for added flexibility. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CAKE Guest Manager 4.8 (19) VS. [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (19) Ease Of Use 4.8 (673) Value For Money 4.8 (18) Value For Money 4.8 (546) Customer Service 4.8 (17) Customer Service 4.9 (587) ## CAKE Guest Manager alternatives [4.7 (66)](https://www.capterra.com/p/177074/TablesReady/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (4,874)](https://www.capterra.com/p/228571/Yodeck/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (673)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [Genius](https://www.capterra.com/p/195074/Genius/) [4.4 (211)](https://www.capterra.com/p/195074/Genius/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195074/Genius/) [View all alternatives](https://www.capterra.com/p/162819/Mad-Mobile-Guest-Manager/alternatives/) ## FAQs about CAKE Guest Manager Overview ### Which roles and teams benefit most from CAKE Guest Manager? CAKE Guest Manager is most used by restaurant owners, general managers, and operations leaders who need tighter control over reservations, waitlists, table turns, and guest flow. Front-of-house managers use it to improve seating efficiency and service, while IT and finance leaders support system administration, reporting visibility, and operational consistency across locations. Answer based on 19 reviews Overview ### What company size and specific industries is CAKE Guest Manager built for? CAKE Guest Manager is designed for restaurants of any size that need to manage waitlists, handle table management, and organize reservations more efficiently. It targets the restaurant industry, especially full-service and casual dining businesses that manage guest flow and seating during busy service periods. Features and Usability ### What are the key features of CAKE Guest Manager? CAKE Guest Manager includes reservations management, wait list management, and public waitlist tools for restaurants, plus table management and booking management. It also offers self check-in/check-out, waiting time tracking, status tracking, alerts/notifications, real-time reporting, customer database, customer history, loyalty program, online booking, and online ordering. Pricing ### How much does it cost and what fees or limitations are included? CAKE Guest Manager starts at $79 per month with the Monthly Subscription flat-rate plan. A free trial is available, and the plan includes 24/7/365 support, software license access, CAKE U, and training courses. No other fees or pricing limitations are listed in the provided plan data. Integrations ### Which third-party tools and platforms does CAKE Guest Manager integrate with? CAKE Guest Manager integrates with 11 third-party tools and platforms, including restaurant operations and payments systems such as CAKE, 7shifts, CheddrSuite, DoorDash for Merchants, FreedomPay, Paytronix, QuickBooks Online Advanced, Restaurant365, Spendgo, Worldpay for Enterprise, and Xero. Getting Started and Support ### What training and onboarding options does CAKE Guest Manager offer? CAKE Guest Manager provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does CAKE Guest Manager offer? CAKE Guest Manager provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback available on support experiences, no user sentiment can be summarized here. The listed channels indicate multiple ways to get help for setup, troubleshooting, and account questions. ## Features AI summary Based on 1,432 Restaurant Management reviews Capterra reviewers highlight these features as the top priorities when evaluating restaurant management software: - **Order Entry** (**54%** of reviewers rated this feature as critical) - **Online Ordering** (**46%**) - **Order Management** (**45%**) CAKE Guest Manager includes **Online Ordering**, which helps restaurants accept digital orders and serve customers across more ordering channels. However, it does not include **Order Entry** or **Order Management**. Instead, it offers **Kitchen/Menu Management** (**45%**), a feature reviewers also rate as important. This can help restaurants keep menus current and coordinate kitchen operations more efficiently, providing teams with better control over daily service and order flow. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Credit Card Processing Accept and process credit card transactions Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customer History Access previous interactions or concerns to maintain customer relationships For Restaurants Serves restaurants CAKE Guest Manager 25 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Serves restaurants Allows users to view inventory and build a menu that's appropriate Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Book meetings and appointments through a website or digital platform Tracks and processes online orders Accept and process customer payments for products or services using hardware and software Arrange tasks based on the level of priority or urgency Ability that lets customers add themselves to a publicly available waitlist Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Check-in and out via a mobile device or kiosk Assign waitstaff and coordinate the table services Record, update and manage waiting lists Estimated waiting time in the queue Track the position in queue in real-time Get Advice We can help you find the software with the features you need. Features 4.7 (19) 4.7 Based on 19 reviews ## Pricing Value for money 4.8 (18) Free Trial Monthly Subscription $79.00 Flat Rate,Per Month Value for money 4.8 (18) 4.8 Based on 18 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[ Restaurant365](https://www.capterra.com/p/139768/Restaurant365/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ CAKE](https://www.capterra.com/p/156223/CAKE-for-Advertisers/)[ Spendgo](https://www.capterra.com/p/173504/Spendgo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 19 reviews Filter by rating 5(17) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent CB Cody B. IT Manager Restaurants ### "Deployment = Nightmare" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 23, 2021 Platform itself is decent and operable besides requiring Apple products for usage. Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced. Pros Ease of use, inexpensive. This form would like me to list more pros however there are none. Cons Apple Store only, no web portal floorplan management, customer support, average call handling time 45 minutes to weeks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PL Patrick L. EVP Operations Restaurants ### "CAKE Wait List and Reservations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2020 Easy and cost effective solution for customer wait list and reservations. Pros Simple and easy wait list and reservation system to use and to train. Cons Would like more marketing support, awareness or promote "The List" app to let customers know they can be added to the wait list before they arrive to the restaurant rather than wait to be added when they arrive at the restaurant. The dashboard setting for special holiday events with different operating hours change the operating hours for all days which is a bug that still needs to be fixed. Plus the seating hours cut off before the closing times by 15 minutes and can't change the setting. Reasons for choosing CAKE Guest Manager Cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HW Heather W. Service Manager Food & Beverages ### "Get it all together!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 9, 2020 It's hard to imagine going back to paper and pen! This will really speed up the seating process so much that you'll never look back. It's incredibly handy, and easy to use. Pros This program is very easy to use! It will really save you time, and allow you to seat more tables. It is much easier to organize guests; for reservations, wait lists, and walk ins. The text notifications help to speed up the seating process! Cons I have no big complaints. Some guests were a little uncomfortable giving their real phone number since we put it in the system, so it would be handy to be able to blur them out so the hostess doesn't actually have access to it, only the system itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Daniel C. Manager Restaurants ### "Piece of CAKE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 8, 2020 Loved the features and easy to learn features. And we definitely love having one more avenue to connect with our guests and manage the experience before they ever sit down. Pros I did the demo/free trial and I can definitely see the benefits. I love capturing the customer data for contacts, birthdays etc. It will definitely make your reservations and seating more efficient, allowing you to seat more guests and make more money. Cons We were shopping POS systems and examined Guest Manager as an add-on. We don't have a big need for wait-list management typically and so we couldn't justify the added cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Elizabeth H. Director of Operations Hospitality ### "Easy to use & intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2019 Pros We liked this seating app. It was a breeze, very straightforward, customizable, and did what it set out to do. Nothing too complicated to seat guests and put on a waitlist. We loved it. Cons Nothing really, it was super easy to use! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2020 Hi Elizabeth, thanks for leaving a review! Glad to hear that you like CAKE Guest Manager for your seating/waitlist app. VB Vince B. CFO Restaurants ### "Vince Bruno Rovino" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2019 I am very happy with the CAKE System overall with only 1 minor complaint about splitting the payments with multiple cards and cash. Pros Very easy and simple software to use. All aspects flow really well from entering order to payment. Cons Splitting items with multiple cards and cash payments could be a little easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2019 Thanks, Vince, for your review! We are so happy to hear that you have found the CAKE POS System easy to use and working well for your restaurant. Also thank you for the feedback about splitting items, we just recently did an update for this feature but will relay this to our Product team so they can consider a better solution for this specific case. Thanks so much for being a loyal customer! JH Jacy H. General Manager Hospitality ### "Awesome fit for our Restaurant " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2018 Great ease of use, can customize it the way we needed to, and has been very dependable so far! Pros That there was no learning curve to be able to use it. Anyone can pick t up and start using it immediately. Cons Not really a lot of “cons”. It doesn’t have a lot of in-depth reporting features, but that isn’t what we were looking for anyway. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 26, 2018 Thank you, Jacy, for your kind review! We love to hear that you found Guest Manager easy to use and were up and running from day one. We appreciate your feedback and appreciate you as a customer! KR katilyn R. manager Food & Beverages ### "Review CAKE Guest Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2018 This has been a great purchase for our company. Pros The data it gives you and the ability to change the dates on times of the data you're wanting. Cons The time cards. I wish you could select the weeks you want and it total the amount at the bottom for you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christine C. Assistant manager Restaurants ### "Perfect " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2018 Pros Fast ...easy ... Perfect Love that I could send my guests info about directions, parking, etc... I would recommend to every bussiness that seats guests Cons Disconnects some times There is really no negativity with cake guest management at all ..sorry we love it so much. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2018 Hi Christine - thanks so much for your kind review! We love to hear that you are using Guest Manager to make it easier to communicate with your customers. Please let us know if you have any more issues with disconnecting, our support staff may be able to offer advice to make sure you have everything properly setup. RT Robin T. General Manager Restaurants ### "easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2018 Restaurant is easier to turn. Less walk aways Pros you are able to text guests back, you can also re-add them to the wait if they miss the text. Everything is saved. Cons it doesn't always figure out the wait time accurately. It seems to get confused with large parties and parties of 1. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2018 Thanks for your review, Robin! We're glad to hear you find Guest Manager so easy to use. We are always working to improve our predictive wait time, your feedback is much appreciated and will be passed on to the Product Team. [View all Reviews](https://www.capterra.com/p/162819/Mad-Mobile-Guest-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.