ABILITY Network

ABILITY Network

3 / 5 15 reviews

Who Uses This Software?

Revenue cycle executives, practice managers, billers and staff managing eligibility, pre-authorization, claims processing, reprocessing and tracking reimbursement.


Average Ratings

15 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ABILITY Network
  • abilitynetwork.com/
  • Founded 2000
  • United States

About ABILITY Network

ABILITY Network provides leading applications and analytics that are integral to revenue cycle management, including pre-authorization, eligibility, claims processing and tracking, and ERAs. These web-based applications are built on a powerful, integrated platform that offers connectivity between and among payers and providers. ABILITY serves thousands of providers and processes more than a billion transactions every year. It was named to the Forbes 100 Best Cloud Companies List in 2016.


ABILITY Network Features

  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections

ABILITY Network Reviews Recently Reviewed!


long-term ABILITY user, long-term fan!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The interface is VERY user-friendly, even the facility administrator - who is certainly NOT very computer-literate - can navigate the portal.

Each aspect of the software (billing reports, patient eligibility, etc) is clean and easily found on the home page; the home page work space is also customizable for each user, enabling them to prioritize which applications within the portal they want up front on their home page.

They have a la carte pricing, so you can add certain applications - such as a portal to handle ADRs from your MAC all electronically - and then remove them once done (or after the year.)

Cons: There honestly isn't much we don't like about Ability Network. There have been occasional outages which were not communicated by the company, but other wise we are satisfied.

Overall: It streamlined our electronic billing process, and also enabled us to track claims which results in faster turnaround times and quicker payments from intermediaries.

Do not use this company. Poor Cancelation Policy. Buyer beware.

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Software was easy to use and has not issues. Prompt payment and everything was great until I tried to cancel.

Cons: Poor cancelation policy, be careful if you are going to use this service. They have a horrible cancelation policy. Ability will not cancel your account for 90 after a cancelation request. They will charge you the monthly fee for those three months, even if you do not use their services, and they will charge you their annual maintenance fee if that fee comes up during the 90 day period. They say they can do nothing about the maintenance fee and whatever fees pop up in the 90 period the consumer is responsible for. Use Office Ally, much better company and their services are free.

Overall: They are raising their prices, so it is not a good deal if you are a small practice. I was with MDOnline when Ability acquired them, and Ability kept me in a similar pricing structure, which was nice of them. As they raised their prices to a price that was not feasible for my business to maintain, Ability managed to squeeze out of my business due to their not canceling my account for 90 days. I didn't even use their services in the 90 cancelation period and they still charge you regardless. Buyer beware.

Worst Customer Service Ever! They mistakenly cancelled our account and then denied us access to it.

Jan 05, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Software okay

Cons: We are talking about potentially 2 to 3 days work. The total incompetence of the staff there is a disgrace.

As of today, 1/5/18, we have been using my ability since 2010 or 11. I called to ask how to add a new payer and the rep said "Oh this account was cancelled in 2015". I said "that's a mistake I used it today" and she went ahead and locked me out instead of saying "Oh I'm sorry let's figure this out, you need to have a contract" which we would have been happy to sign one. A sales rep called back to set up the account (an account we've had for 7 years). I told her I need access to all of the claims for the past year and she said "oh no you can't have access to those" I have never encountered such incompetence in my life. Now I have to retype over 100 claims which means I have to get out all of authorizations, etc. What a disgrace!!! Morons

Awful

Jun 04, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The Claims service called CHOICE is easy to use once you get used to it. You can easily copy old claims and just change the dates.

Cons: This company has the worst customer service. The sales people lied to me about what one of their services would provide and they refuse to terminate my contract early. I have talked to 10 or more people regarding this issue and they often take weeks or months to reply. They do not like to connect you to supervisors and often give vague responses that don't make sense. If you have to use this company, make sure you get everything in writing, they are not trustworthy.

Also you need to cancel 3 months in advance or you are stuck in a new 1 year contract- which is not made clear.

I'm really disappointed with this company and urge you NOT to use it.

Overall: The claims service is pretty good, but the customer service really ruins the whole product.

Unhappy Customer

Jan 25, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The programs that Ability offered initially are valuable and sensible tools. They made work easier and reliable. COMPLETE, EASE and CHOICE are useful.

Cons: The All Payer Claim EASE is the exception to the simple usage of EASE, COMPLETE and CHOICE. The video instructions are time wasters and there isn't any written guidance. APC EASE is unreliable. Customer Service is unresponsive.

Capterra-loader

Very pleased with ease of use for outpatient rehab

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We've found them so easy to use. We've been using this for over 12 years and transitioned from transmitting via single phone line to web based transmissions. Our primary use is to transmit Medicare claims. Never had any problems in the years we've been using them. We are always contacted personally in regards to upgrades in software and the changes being made.

Cons: Being with them for so long, we've seen the price increase over time. While it really hasn't been that bad, especially compared to other software, it has steadily gone up with a new increase just this month.

Overall: The ease of use and the dependability are top notch.

We check all of our Blue Cross Blue Shield eligibility, refunds, claim payment, e-mail BCBS etc.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The look. It is clean and easy to follow. It has several functionalities. The support is great. It gives us all the tools for our AR.

Overall: Numerous. We check all of our Blue Cross Blue Shield eligibility, refunds, claim payment, e-mail BCBS etc.

Good experience and excellent platform to submit patient claims

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fast and easy to use when submitting claims. Contacting customer service is easy with not much wait. Contacting customer service is quick to let me know the problem. Customer service is very professional and polite.

Cons: Currently free to use because I am choosing to have 1 insurance company to submit claims. Must pay if using more than a certain amount of insurance companies. Other clearing house software companies are free which makes a difference in revenue for my company.

Overall: It's quick and easy to use with simple redirection of screens.

Ability Network

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Our primary use for Ability Network is to transmit our Medicare claims. Our company has been using this software for over 12. Customer service is top notch and always contact us directly when it comes to software updates.

Cons: The only con that I have with this software is the price increase however we do not have any other problems.

It worked ok for the first year, then things went wrong.

Nov 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I was able to upload my claims after a few complicated steps. It seemed ok in the beginning with their sales call. They took over another similar provider that I had for claims processing previously.

Cons: Difficult to use, and they rope you into an automatic contract that you can't get out of. They bill you monthly, then send you to collections before the contract is even up. They are worse than a gym membership.

Overall: A bill of unused services and being sent to collections.

Terrible customer service and overpriced

Apr 16, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Value for Money

Pros: Software is easy to use and that's about it. Everything else about them was awful. They provided good service when they were MD Online, but the service went downhill after they became Ability. Very difficult to get anyone at Ability to respond by phone or email.

Cons: When I attempted to cancel the service, they informed me that I had a contract, which I never knew about. When I told the rep that I never remembered signing a contract and asked for a copy of this contract, they never sent it to me. Instead, they sent my account to collections. Very poor customer service.

Horrible customer service!

Jan 31, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing I like about this company and I desperately would like to stop being billed every month for services I don¿t want.

Cons: Very tricky billing, with auto renewal that rolls you into a new 12 month agreement. If you miss the 60 day notice of termination by one day you will be locked into paying for another 12 months whether or not you want to continue doing business with this company.

Good!

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like most about this software is there customer service! They are always there to help when we contact them.

Cons: What I like least about this software is not much really, but the increase is price was not something we liked to hear.

Sleazy-do not choose this company!

Jan 31, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Be very careful dealing with this company. They have very tricky contract terms that will be used to ripoff the customer. Stay far away!

Capterra-loader

Do not do business with this company . They are dishonest crooks.

Jan 22, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Absolutely the worst! They are very overpriced for their services and they require a 1 year contract, which they will not inform you of but will hold you to. Use Zirmed they are better priced, have great customer service and have no long term contract. I wish I had read the BBB website first.