# Page 2 | Inovalon Provider Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Inovalon Provider Cloud the right Claims Processing solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/reviews --- Inovalon Provider Cloud 2.5 (37) [View alternatives](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Page 2 - Reviews of Inovalon Provider Cloud ## Showing most helpful reviews Showing 26-37 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Christina P. Clinical Social Worker Used the software for: 2+ years ### "Awful" June 4, 2018 1.0 The claims service is pretty good, but the customer service really ruins the whole product. Pros The Claims service called CHOICE is easy to use once you get used to it. You can easily copy old claims and just change the dates. Cons This company has the worst customer service. The sales people lied to me about what one of their services would provide and they refuse to terminate my contract early. I have talked to 10 or more people regarding this issue and they often take weeks or months to reply. They do not like to connect you to supervisors and often give vague responses that don't make sense. If you have to use this company, make sure you get everything in writing, they are not trustworthy. Also you need to cancel 3 months in advance or you are stuck in a new 1 year contract- which is not made clear. I'm really disappointed with this company and urge you NOT to use it. Review Source DF Dee F. A/R Director Used the software for: 2+ years ### "Unhappy Customer" January 25, 2018 2.0 Pros The programs that Ability offered initially are valuable and sensible tools. They made work easier and reliable. COMPLETE, EASE and CHOICE are useful. Cons The All Payer Claim EASE is the exception to the simple usage of EASE, COMPLETE and CHOICE. The video instructions are time wasters and there isn't any written guidance. APC EASE is unreliable. Customer Service is unresponsive. Review Source PM PAMELA M. Practice Manager Medical Practice Used the software for: 2+ years ### "We check all of our Blue Cross Blue Shield eligibility, refunds, claim payment, e-mail BCBS etc. " June 9, 2017 5.0 Numerous. We check all of our Blue Cross Blue Shield eligibility, refunds, claim payment, e-mail BCBS etc. Pros The look. It is clean and easy to follow. It has several functionalities. The support is great. It gives us all the tools for our AR. Review Source MP Maggie P. CEO/Therapist Mental Health Care Used the software for: 2+ years ### "Good experience and excellent platform to submit patient claims" June 5, 2018 5.0 It's quick and easy to use with simple redirection of screens. Pros Fast and easy to use when submitting claims. Contacting customer service is easy with not much wait. Contacting customer service is quick to let me know the problem. Customer service is very professional and polite. Cons Currently free to use because I am choosing to have 1 insurance company to submit claims. Must pay if using more than a certain amount of insurance companies. Other clearing house software companies are free which makes a difference in revenue for my company. Review Source SH Shehab H. CTO Hospital & Health Care Used the software for: 2+ years ### "Terrible, overpriced product with awful customer service and terrible contracts" March 5, 2021 1.0 They refused to terminate my contract. Pros Nothing. It got the job done when other competitors weren't available. Cons Everything is horrifically overpriced. Features that are free on other services are $99/month here. They refused to terminate my contract. Awful people. Review Source VR Verified Reviewer Psychotherapist-Social Worker Mental Health Care Used the software for: 2+ years ### "Current Customer" January 8, 2019 3.0 Adequate. Gets the job done. I am thinking of switching but it is time consuming to do so. Better customer service would be great. Pros It is easy to use I believe. I have not used another service, so I do not know if there are other services that are easier. Cons Very long wait time for customer service. Once contact is made, I am often transferred and once that happens the call is 'dropped'. And, I am unable to look at billing records two years ago. This is problematic for several reasons but especially if I want to compare my billing records and my notes. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "WORST CUSTOMER SERVICE" December 6, 2018 1.0 Pros The clearinghouse features are easy enough to use and learn without much assistance. However it does not make up for the lack of communication you receive from customer service. Cons When you have troubleshooting issues or are upgrading services the only responsive team is the sales person because he wants to close the deal. The implementation specialists and customer service are completely unresponsive and lack a sense of urgency to fix problems. Review Source MG Monique G. Psychologist Mental Health Care Used the software for: 2+ years ### "VERY EXPENSIVE" April 24, 2020 2.0 Too expensive Pros excellent softwaret ....just an online program Cons Yes...not doubling fees from one month to another Review Source VR Verified Reviewer Regional Vice President of Sales Hospital & Health Care Used the software for: 6-12 months ### "Horrible customer service!" February 1, 2018 1.0 Pros There is nothing I like about this company and I desperately would like to stop being billed every month for services I don’t want. Cons Very tricky billing, with auto renewal that rolls you into a new 12 month agreement. If you miss the 60 day notice of termination by one day you will be locked into paying for another 12 months whether or not you want to continue doing business with this company. Review Source jF josephine F. LCSW Used the software for: 1-2 years ### "Terrible customer service and overpriced " April 17, 2018 1.0 Pros Software is easy to use and that's about it. Everything else about them was awful. They provided good service when they were MD Online, but the service went downhill after they became Ability. Very difficult to get anyone at Ability to respond by phone or email. Cons When I attempted to cancel the service, they informed me that I had a contract, which I never knew about. When I told the rep that I never remembered signing a contract and asked for a copy of this contract, they never sent it to me. Instead, they sent my account to collections. Very poor customer service. Review Source CR Chelsey R. Receptionist Used the software for: Less than 6 months ### "Good!" December 13, 2017 4.0 Pros What I like most about this software is there customer service! They are always there to help when we contact them. Cons What I like least about this software is not much really, but the increase is price was not something we liked to hear. Review Source CR Carey R. Owner Used the software for: 6-12 months ### "Sleazy-do not choose this company!" January 31, 2018 1.0 Cons Be very careful dealing with this company. They have very tricky contract terms that will be used to ripoff the customer. Stay far away! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.