---
title: "Supermetrics Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Supermetrics Software - reviews, pricing plans, popular comparisons to other Marketing Analytics products and more."
source_url: "https://www.capterra.com/p/162846/Supermetrics/"
page_type: "product"
language: "en"
publication_date: "2026-11-09"
---

# 

 Supermetrics Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Supermetrics

## What is Supermetrics?

+700k marketers in over 120 countries use Supermetrics for their day-to-day marketing analytics. Supermetrics streamlines data delivery from 80+ sales and marketing platforms into various analytics and reporting tools marketers use to make better decisions. Create data-driven strategies and easily keep track of your campaign performance with our customizable templates and reports without the chaos. Roughly 15% of global online ad spend is reported through Supermetrics.

## What is Supermetrics used for?

[Reporting](https://www.capterra.com/reporting-software/)[Dashboard](https://www.capterra.com/dashboard-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/)

Top alternative

Featured

Overall rating

Based on 110 user reviews

Reviews sentiment

Positive

86%

Neutral

5%

Negative

8%

Starting price

$29

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Supermetrics?[Manage this product listing](https://www.g2.com/products/supermetrics/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Supermetrics

4.3 (111)

VS.

[4.5 (287)](https://www.capterra.com/p/169053/Looker/reviews/)

Starting Price

$29

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (111)

Ease Of Use

4.3 (1,875)

Value For Money

3.7 (89)

Value For Money

4.4 (1,278)

Customer Service

3.7 (81)

Customer Service

4.5 (1,213)

## Supermetrics alternatives

[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)

[4.6 (1,896)](https://www.capterra.com/p/176586/Power-BI/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/176586/Power-BI/)

Highest Rated

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

[4.7 (8,101)](https://www.capterra.com/p/177042/Google-Analytics/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/177042/Google-Analytics/)

[Tableau](https://www.capterra.com/p/208764/Tableau/)

[4.6 (2,364)](https://www.capterra.com/p/208764/Tableau/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/208764/Tableau/)

[Dataslayer](https://www.capterra.com/p/218756/Dataslayer/)

[4.7 (89)](https://www.capterra.com/p/218756/Dataslayer/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/218756/Dataslayer/)

[View all alternatives](https://www.capterra.com/p/162846/Supermetrics/alternatives/)

## FAQs about Supermetrics

Overview

### What problems does Supermetrics solve?

Supermetrics solves fragmented marketing-data reporting by pulling advertising, web analytics, social, and sales data into Google Sheets, Looker Studio, Excel, BigQuery, and other analytics destinations. Scheduled refreshes, custom queries, and combined dashboards replace repeated platform logins, manual exports, merging, and formatting. Marketing analysts, agencies, performance marketers, and business intelligence teams benefit most.

Answer based on 78 reviews

Overview

### Which roles and teams benefit most from Supermetrics?

Supermetrics is most used by marketing leaders, digital marketing managers, and paid media specialists who consolidate campaign data for reporting and performance analysis. Data analysts and developers connect marketing sources to spreadsheets and dashboards, while CEOs, founders, and agency account directors review channel results, client metrics, and budget outcomes.

Answer based on 109 reviews

Overview

### What company size and industries is Supermetrics built for?

Supermetrics is for digital marketing agencies, e-commerce businesses, publishers, startups, and organizations seeking marketing-data insight, with small businesses accounting for 74% of reviewers and Marketing and Advertising representing 43%. It also serves enterprise and midsize companies at 13% each, plus Retail (6%) and Food & Beverages (5%) users.

Answer based on 109 reviews

Features and Usability

### What are the key features of Supermetrics?

Supermetrics includes core data connectors for marketing platforms, Google Sheets integration, and data aggregation across multiple sources. It supports customizable reporting, query builder, and automated scheduling for recurring campaign analytics. Dashboard creation and data visualization help teams present consolidated performance metrics in Looker Studio, Excel, BigQuery, or other reporting destinations.

Answer based on 62 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Supermetrics offers Single connector and Essential plans from $29 per month, while Core starts at 159 per month. A free trial is available. Single connector includes one source, one user, and 10 accounts; Essential adds 3 sources, with extra sources costing 35 monthly. Reviewers often find pricing high, particularly for small teams.

Answer based on 35 reviews

Integrations

### Which third-party tools and platforms does Supermetrics integrate with?

Supermetrics integrates with over 70 integrations, including Google Sheets, Google Data Studio, Meta for Business, BigQuery, Adobe Analytics, ActiveCampaign, Ahrefs, and AppsFlyer. It connects marketing and analytics data sources to reporting destinations, with reviewer-confirmed use for Google Sheets and Google Data Studio dashboards.

Answer based on 57 reviews

Getting Started and Support

### What training and onboarding options does Supermetrics offer?

Supermetrics provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and feature review.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does Supermetrics offer, and how do users rate the experience?

Supermetrics offers Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. Many users describe the team as responsive, helpful, and effective at troubleshooting, with fast ticket replies. However, some report delayed or inadequate responses, particularly for onboarding, cancellations, billing, and complex technical issues.

Answer based on 24 reviews

Bugs and issues

### How reliable is Supermetrics for scheduled data reporting?

Supermetrics supports dependable automated reporting for many marketing teams, but connector reliability can vary by data source. Users sometimes encounter reauthorization requests, disconnected integrations, failed scheduled queries, or slow refreshes. The dashboard makes reconnection relatively straightforward, while teams should monitor critical reports and validate data after errors or platform changes.

Answer based on 29 reviews

## Features

AI summary

Based on 4,769 Marketing Analytics reviews

Capterra data shows that buyers of reporting software rank the following features as their top priorities:

-   **Customizable Reports** (**54%** of reviewers rated this feature as critical)
-   **Reporting/Analytics** (**56%**)
-   **Data Visualization** (**44%**)

Supermetrics supports all three of the features reviewers rate most highly: **Customizable Reports**, **Reporting/Analytics**, and **Data Visualization**. Together, these capabilities help businesses tailor reports to different stakeholders, track performance through clear analytics, and present data in visual formats that are easier to understand, allowing teams to make faster and more informed decisions.

Reporting/Analytics

4.4 (23)

65.22% of 23 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Data Visualization

4.0 (29)

48.28% of 29 reviewers that rated this feature as important or highly important

Graphical representation of data

Data Connectors

4.4 (32)

62.50% of 32 reviewers that rated this feature as important or highly important

Connect to big data sources

Data Import/Export

4.4 (35)

54.29% of 35 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Multiple Data Sources

4.8 (21)

66.67% of 21 reviewers that rated this feature as important or highly important

Allows users to manage data from a number of sources

Performance Metrics

4.4 (18)

72.22% of 18 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Supermetrics 76 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Ad hoc Query: One-off queries made on an as-needed basis
- Ad hoc Reporting: Generate one-off reports that meet information requirements
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Campaign Analytics: Track and interpret campaign performance metrics
- Campaign Tracking: Track the performance of marketing campaigns across multiple channels.
- Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
- Client Management: Manage contact details and communication with clients
- Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads
- Customizable Dashboard: Alter the layout and content of dashboards
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Dashboard Creation: Creation and customization of dashboards
- Data Aggregation: Collect, process and structure data from multiple sources for further analysis
- Data Aggregation and Publishing: Assemble data from multiple sources
- Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software
- Data Capture and Transfer: Import, collect, and capture data from multiple sources
- Data Connectors: Connect to big data sources
- Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources
- Data Import/Export: Import and export data to and from software applications
- Data Management: Ability to handle large datasets
- Data Mapping: Track the management and flow of data throughout the organization
- Data Migration: Move from one database to another, or upgrade the version of database software being used
- Data Source Connectors: Connect to big data sources
- Data Storage Management: Manage and store data in a database
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Data Transformation: Translate EDI formats into data suitable for use with company applications.
- Data Visualization: Graphical representation of data
- Data Warehouse: Data vault where data is aggregated for later distribution to applications.
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- ETL: Process of extracting, transforming, and loading data
- Forecasting: Form predictions based on past and present data/trends
- Functions/Calculations: Perform various mathematical calculations using the data
- Integration Management: Identify which applications need to exchange data and enable these data connections
- Integrations Management: Identify which applications need to exchange data and enable these data connections
- Keyword Tracking: Track and monitor a specific set of keywords
- KPI Monitoring: Tracking the status of previously identified performance measurements
- Marketing Reports: Reports specific to marketing and associated campaigns
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Campaign: Manage multiple campaigns in one system
- Multi-Channel Attribution: A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey
- Multi-Channel Data Collection: Collect information from multiple sources
- Multiple Data Sources: Allows users to manage data from a number of sources
- Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
- Pre-built Connectors: Reusable integration workflow templates
- Private Dashboards: Share dashboard screen within private user groups
- Public Dashboards: Publish dashboard publicly on various platforms
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Reporting: Active reporting of data and metrics
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts
- Sales Reports: Reports specific to sales analysis for trends and strategies
- Scheduled/Automated Reports: Set a time to generate routine reports automatically
- Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Status Tracking: Track the status over time for a request, process, asset, or transaction
- Tag Management: Generate or append custom campaign parameters to URLs
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance
- Version Control: Track revisions and updates made to files and navigate between different versions
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data
- Website Analytics: Track and analyze information regarding website visitors

---

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We can help you find the software with the features you need.

Features

4.3 (111)

4.3

Based on 111 reviews

## Pricing

Value for money

3.7 (89)

Free Trial

[View pricing plan details](https://www.capterra.com/p/162846/Supermetrics/pricing/)

Single connector

$29.00

Flat Rate,Per Month

It includes:

-   10 Accounts Per Data Source

Essential

$29.00

Flat Rate,Per Month

It includes:

-   10 Accounts Per Data Source
-   Data Sources Include Database
-   Facebook Ads
-   Facebook Insights
-   Google Ads
-   Google Analytics 4
-   Google Bigquery
-   Google Search Console
-   Instagram Insights and JSON/CSV/XML
-   Weekly Automated Refreshes

Core

$159.00

Flat Rate,Per Month

It includes:

-   10 Accounts Per Data Source
-   Data Sources Include Database
-   Facebook Ads
-   Facebook Insights
-   Facebook Public Data
-   Google Ads
-   Google Adsense
-   Google Analytics 4
-   Google Bigquery
-   Google My Business
-   Google Search Console
-   Instagram Insights and JSON/CSV/XML
-   Instagram Public Data
-   Linkedin Ads
-   Linkedin Company Pages
-   Microsoft Advertising
-   Pinterest Ads
-   Pinterest Public Data
-   Quora Ads
-   Snapchat Marketing
-   Tiktok Ads
-   Twitter Ads
-   Twitter Public Data
-   Weekly Automated Refreshes
-   Youtube

Enterprise

Contact Vendor for Pricing

It includes:

-   10 Accounts Per Data Source
-   Adform
-   Adobe Analytics
-   Adroll
-   Ahrefs
-   Apple Search Ads
-   AWIN
-   Bing Webmaster Tools
-   Callrail
-   Capterra PPC
-   Capterra Reviews
-   Criteo
-   Data Sources Include Database
-   Data Warehouse Destinations
-   Domain-Wide License
-   Facebook Ads
-   Facebook Insights
-   Facebook Public Data
-   Google Ad Manager
-   Google Ads
-   Google Adsense
-   Google Analytics
-   Google Bigquery
-   Google Campaign Manager 360
-   Google Display & Video 360
-   Google My Business
-   Google Play Reviews
-   Google Search Ads 360
-   Google Search Console
-   Google Trends
-   Hubspot (<100k Contacts)
-   Hubspot (>100k Contacts)
-   Instagram Insights and JSON/CSV/XML
-   Instagram Public Data
-   Linkedin Ads
-   Linkedin Company Pages
-   Mailchimp
-   Microsoft Advertising
-   Moz
-   Optimizely
-   Outbrain Amplify
-   Pinterest Ads
-   Pinterest Organic
-   Pinterest Public Data
-   Quora Ads
-   Reddit Public Data
-   Searchmetrics
-   Semrush Analytics
-   Shopify
-   Smarp
-   Snapchat Marketing
-   Snowflake
-   Spotify Ads
-   Stackadapt
-   Stripe
-   Taboola
-   The Trade Desk
-   Tiktok Ads
-   Tripadvisor Reviews
-   Tumblr Public Data
-   Twitter Ads
-   Twitter Premium
-   Twitter Public Data
-   Vimeo Public Data
-   Vkontakte Public Data
-   Weekly Automated Refreshes
-   Yahoo DSP
-   Yahoo Native Ads
-   Yandex.Direct
-   Yandex.Metrica
-   Yelp Reviews
-   Youtube

Value for money

3.7 (89)

3.7

Based on 89 reviews

## Integrations

[

PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Clockify](https://www.capterra.com/p/169607/Clockify/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Brevo](https://www.capterra.com/p/132996/brevo/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (81)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (81)

3.7

Based on 81 reviews

## User reviews

Overall rating

4.3

Based on 110 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(66)

4(29)

3(6)

2(2)

1(7)

Mentioned topic

Recent reviews first, then most helpful

Justin M.

Consultant

Used the software for: 1-3 years

### "There Are Better Apps Out there. "

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

November 4, 2026

As stated above, I do think there are other solutions that are cheaper and easier to implement for your data connection needs. I will be looking elsewhere in the future even if I need a bigger partner to help with my data integration needs.

Pros

It was very cumbersome to get the thing launch and the interface is not that great, many other tools are leaning into AI to make things much easier to connect resources and extract valuable business insights. I would take a good look at the competitors since there is a bigger learning curve to overcome with super metrics.

Cons

I believe the auto renewal policy for Supermetrics but explains a lot on how they are maintaining the business. After a consultant recommended Supermetrics and was not able to setup in a way that worked better than other options, we forgot about the Subscription, they ended up charging me for an additional year and have a strict 'no refunds' policy. We are a small agency and might need their services in the future but it definitely puts a bad taste when they will not budget.

Tim B.

Owner CEO

Used the software for: 3-5 years

### "Solid legacy product, but we were sold the wrong plan and locked in for 12 months"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

November 2, 2026

The product itself was fine. The problem was how the purchase was handled. We ended up committed for a full year, at a price far above what we needed, because the option that would have fit us was never put in front of us. If you’re a long-term customer on a legacy plan, ask in writing before you sign whether you can keep your current license and add only what you need. Get the answer and the policy documented. Check whether the term can be cancelled or downsized, because ours couldn’t.

Pros

The legacy license we held for 8+ years did what we needed. The connectors we relied on were stable, and support on the original plan was never a problem.

Cons

We went to Supermetrics in March 2026 for one thing, a Matomo connector. We were moved onto a new 12-month plan sized to replace our whole legacy setup. Nobody told us we could keep the legacy license and add a small package for Matomo, and we later found out the two ran side by side with no issues for five months. When we raised it, Supermetrics confirmed in writing that it’s an internal policy with no public documentation, and that keeping the legacy license and adding a small package wasn’t discussed before we signed. The agreement allows no early cancellation or downsizing, and every request for an adjustment was declined.

TM

Traffic Manager

Traffic Manager

Used the software for: 1-3 years

### "Why do you need Supermetrics ? "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 18, 2025

Overall, my experience with Supermetrics has been very positive. It’s a powerful and reliable tool for centralizing marketing data from multiple platforms into one place. Setting up connectors is straightforward, and once the automations are in place, it saves a significant amount of time on manual reporting. The flexibility to customize queries and schedule automatic updates makes it ideal for ongoing campaign tracking and performance analysis.

Pros

It connects seamlessly with most major marketing platforms (Google Ads, Meta, LinkedIn, TikTok, etc.) and pulls data directly into tools like Google Sheets, Excel, Looker Studio, or BigQuery without needing code. And also the fact that they have a really strong library of data visualization

Cons

The cost can be high, especially if you need multiple connectors or use it across several accounts or clients.

John H.

Digital Marketing Strategist

Used the software for: Less than 1 year

### "Supermetrics for Data Studio"

4.0

July 26, 2019

Pros

Connecting data sources to Google Data Studio for reporting is difficult when you have to setup so many API connectors for each client on each platform. Supermetrics makes this process simple. I love it!

Cons

Pricing could be lower considering the no-touch service they provide. Hard to justify the cost relative to the service offered.

Trevor I.

Media Buyer

Used the software for: 3-5 years

### "If you use Looker Studio - This is a must"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 7, 2025

The customer service is top notch. I love platform subscriptions when a dedicated account rep checks in and has knowledge beyond their platform. They are also a problem solving company. I've requested different connectors and they came through. They also provide great roadmaps on data journeys. Our company is progressing with their help.

Pros

Having one platform that has all the connectors in one is super helpful. Being able to combine multiple data sources into one looker studio report is also a key perk. I also like that their Google connectors are more robust than the native Google ones in Looker Studio.

Cons

Certain connectors require reconnecting monthly, but they have a really nice UX in their dashboard that makes this fairly easy.

DI

Director

Director

Used the software for: 3-5 years

### "Terrible customer service, refusing to refund a billing error"

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 15, 2022

Problem with Supermetrics billing. This year, we were billed in error because of a miscommunication with the team. The entire year we have not used the service, not even once. Now, Supermetrics (PIC) is refusing to provide a refund for the fee that was charged. When you sign up for a service, you place trust in a company that any issue like this will be solved easily and fairly. And with many SAAS companies that is the case. However, with Supermetrics it's different. I am now sharing this experience in the hope my experience will help other customers to make a good decision and not use this service, but instead choose a company that puts customers first and will agree a refund in a clear case of mistake when the service was not used.

Pros

Functionality mathes what we were expecting

Cons

Billing policy - unclear, some option for Auto-renew but it shows next to the previous year not the current year so easy to trick into a renewal in error. Customer service - when I approached with a problem, no energy to solve it \[Sensitive Content \]and just pushing the problem around, refusing to solve and trying to drag terms out of the small print to support their inaction. Trust - treating me as someone trying to cheat the company when in fact we paid in error due to unclear billing portal (experiences shared by many customers just look at their facebook page). General stupidity - for some reason they feel like clinging on to the $828 they owe us as a refund is somehow good for Supermetrics, when clearly taking advantage of a customer that shared their card details and placed trust in Supermetrics. Well now is the final chance for Supermetrics to put this right. I can't force them to provide a refund but I can ensure the story is shared in full detail so that other customers don't fall into this trap and that will no doubt be 100x more expensive to Supermetrics than treating us with respect and providing the due refund with a smile when we asked.

SP

Senior Paid Media Specialist

Senior Paid Media Specialist

Used the software for: 3-5 years

### "Great for Visualizing Data via Google Data Studio"

5.0

May 27, 2022

I having been using Supermetrics for many years in my various marketing roles. I find it essential in making good marketing decisions by utilizing actionable reports with clean visualizations.

Pros

Pulling data with ease to Google Data Studio

Cons

Paying extra for more data connectors and occasionally some connectors seem to pull in correct data.

DE

Developer

Developer

Used the software for: 3-5 years

### "Review on API"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 25, 2022

Great

Pros

Query builder, easy to authenticate and connect to any social networking accounts, adopter to connect BI tools

Cons

Based on our requirement I found this tool a perfect solution

MM

Markeing Manager

Markeing Manager

Used the software for: Less than 1 year

### "Institutional reporting platform with a lot of public support but is not worth the price. "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

2/10

December 2, 2020

Look, Supermetics is good. It's a great solution for many people but for a small agency with only a couple of clients that just happened to have a significant adspend, it was sunsustainably expensive - Plus the prices have tripled across the course of a couple of years. Frankly, for what I needed it for, there are other SIGNIFICANTLY cheaper options out there. Supermetrics is like the Clickfunnels of reporting software. Eeryone is spruiking it to claim that sweet affiliate kickback money but is it the best solution? They've gotten away with charging way more up until smaller players come onto the scene and offer the same functionality at a fraction of the price. In my case, a lifetime deal for similar funstionality at one third of the monthly price of Supermetrics. I'll not be going back.

Pros

The setup is comprehensive, there's a bunch of handy templates, it makes reporting a breeze. Supermetrics is tight.

Cons

Those eye watering price tags when you start spending any real budget.

JV

Jeffrey V.

CEO

Used the software for: Less than 1 year

### "Horrible Customer Support"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 10, 2019

Product has potential, but without responses from support I can't do what I need.

Pros

It was easy to install, seems like it has a lot of potential.

Cons

Have emailed this company and they do not reply to support requests. Moving to AdStage instead.

[View all Reviews](https://www.capterra.com/p/162846/Supermetrics/reviews/)

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