LexisNexis

Time Matters

3.5 / 5 24 reviews

Who Uses This Software?

Law firms and legal departments with 5-50 attorneys.


Average Ratings

24 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • LexisNexis
  • www.lexisnexis.com/business-of-law
  • Founded 1970
  • United Kingdom

About Time Matters

For Attorneys who need ultimate power and flexibility, Time Matters is tailor practice management software that helps you and your staff bill more, get more done, and take better care of your clients.


Time Matters Features

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Case Defined Timekeepers
  • Completion Tracking
  • Conflict Management
  • Multi-Office
  • Reminders
  • Rules-Based Scheduling
  • Staff Calendar
  • Status Tracking
  • Task Management
  • Billing Management
  • Calendar Management
  • Case Notes
  • Client Management
  • Communication Tracking
  • Conflict Management
  • Corporations
  • Court Management
  • Discovery Management
  • Docket Management
  • Document Management
  • Expense Tracking
  • Government
  • Law Firms
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Contract Management
  • Document Assembly
  • Document Indexing
  • Document Tagging
  • Full Text Search
  • Version Control

Time Matters Reviews Recently Reviewed!


Love this program! Everything I need is all in one spot!

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are so many different features to this program. It holds all client, attorney, and court contact information in an easy to find system. I can also easily calendar all matters and link the tasks to the appropriate contact. There is also an easy daily calculator to count a certain amount of days. It is especially helpful when counting specific days to respond to orders and motions. Each person can even set up "to-do's" for themselves, without it showing on the daily calendars. I love how we can enter new client information in and keep track if we have spoken to them or not with the "consult" forms. We can tailor each category to make it hold specific information we want.

Cons: Sometimes the software can get tricky. It took me a little while to learn all of the ins and outs of the program. Sometimes certain tabs are missing when I open the program, so I have to take some time to find out where they are to open them again. It still takes me some time to find items in the program that I don't use every day.

Overall: It helps us keep track of every attorney's busy schedule, whether it be for court conferences, in office client appointments, meetings with staff, meetings outside of the office, or any other appointment. It is easy to read and helps keep us organized as to where an attorney is and when. It also helps that all of our contact information can be stored all together in this program.

Excellent software to use if you run or work for a law firm!

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can house all of your contacts in Time Matters and save related pleadings to a matter for everyone in your practice to access. I like the matter linking feature as well.

Cons: If I had to complaint about one thing, I would say that because Time Matters has so many features/functions, it takes a while to learn the program. I struggled with linking the contacts to matters initially.

Overall: It gives me easy access to all information related to our clients, including pleadings related to a case.

This program is mostly terrible.

Mar 15, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: It is very future rich. Most things that I wanted to do, I could. There are a lot of keyboard shortcuts.

Cons: My god, where do I begin? First, the interface looks like it was designed in 1998. Second, it frequently crashes, causing you to lose variable amount of data. Third, it has terrible integration with other programs, and doesn't easily interface with outlook, word, or acrobat. Although you can do a lot of different things, the way you do it is really counterintuitive.

Overall: Tracking lots of deadlines.

Great system for managing your practice & cases

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Exceptionally proficient in tracking time, managing documents, and automating your work flow. It's an older product, but still "keeping up" with all of the new case/practice management software's on the market. Very customizable to make it unique for your own practice.

Cons: Could use a couple more bells & whistles like automating deadlines. Otherwise, good value for money.

I've had to use this software for work before.

Feb 15, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: TimeMatters is a good way to easily track the files and data required for legal cases, and makes legal practice management a fairly easy task.

Cons: TimeMatters has a very steep learning curve and requires a high level of training before usage can commence. Additionally, it can be hard for users to fix problems on their own, and various issues frequently require outside intervention.

We have used this software since 2000. Extremely customizable. Could not practice law without it.

Dec 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Program is better than negative reviews. We are plaintiffs P. I. firm with 8 users. All events, documents, notes, e-mails & contacts can be related to individual cases &/or each other. Since we have had this software since 2000 (Ver. 3) we have been able to customize the Time Matters entry forms for different cases, contacts & events which allows for customized document creation from each form. When event is entered it can create the appointment letter/e-mail to the client or participant, or the Notice of Deposition & subpoena, or the tickler for deadlines related to the event, etc. From the case screen we create all letters and pleadings for the case with the case particulars inserted into the documents. When documents are created they also can create "To-Dos" &/or "Mail" forms to track responses. All documents in a case or contact can be associated with & accessed from the program. All actions &/or contacts with anyone involved in the case can be tracked in the "Notes" forms which are tied to each case & contact. We are currently running Version 13 (even though we pay yearly support fee (AMP) which allows upgrading to the newest version at will). We use about 1/2 of the program features. We do not use the e-mail client or the billing features. The yearly support fee is less than we would have to pay if we went with cloud based solutions. We have called support less than 10 times In the 17 years we have used this program. Use a consultant when 1st installing program.

Cons: Steep learning curve for most. Once mastered not a problem. Need to use Consultant (C.I.C.) when 1st implementing and installing software, this will save you money down the road. TM Messenger does not work as documented and must be manually started on workstations. We do not use for telephone messaging as it is too cumbersome. Use program called Phoneslips instead. Only 1 attorney needs timekeeping and billing, she has stayed with Timeslips which predated Time Matters use. We do not use Billing Matters. Most of the web based complaints over the year have been about the e-mail client which comes with the program and Outlook integration. We do not use for e-mail, so we have not had these problems. For mobility use with mobile telephones need a hosted exchange server. When working remotely need to use a remote desktop program such as Log-me-in or Windows RDP and remote in to workstation. We have found that when we are having problems with Time Matters on a workstation, we need to exit all software and turn workstation off and let it sit for several minutes. Upon restart of the workstation the problem is usually gone. Do not upgrade to new version of Time Matteers until new version has been out for 6 mos. We will soon be upgrading to Version 16.3, as it now appears stable.

Overall: Please see my review. This program is at the heart of our practice. We have a significant investment of time and resources in this program and to replace the customization and document creation would cost plus a significant amount of time and energy.
If I were starting out new and picking a case management program for a plaintiffs personal injury practice I would probably pick a different case management program such as Houdini or Needles. However, whatever program I picked would have to allow me to have the program and my data reside on my own server. Online only data would be a deal breaker.

Capterra-loader

User since 1998; the merge processing features are the best out there, true relational database

Dec 23, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a long time computer user with 10 gig of forms and a general rural practice that covers most areas of law for small firms, the merge into templates is foundational to our practice. The calendar, separate matter and contact database with many to many relationships makes it possible to relate and connect important things. Customization of field names, visual record forms is superb. As a solo, we have huge contact database that allows for searches and organization. The sort select tabs allow you to organize by practice area. While having pre set codes and categories, you have the freedom to tailor the system to work the way you want.
The customer support is beyond incredible, and they will take the time to get it right with you -- even escalating to a 2d level engineer if needed.
The ability to go contact by contact, matter by matter, and then inside find the related data is huge. It also has a teaching and training history and materials that stand far above competitors. I have looked at other programs and find them to be "newbies" without the depth and sophistication of TM, that we rely on. I cannot forsee a transition out of TM to any other program that would work as well as it does TM has become my primary resource of my personal and business life, capturing and storing information that is accessible.

Cons: There is a learning curve. The sql database and search is slow compared to google. The integration with outlook will crash sometimes, requiring exiting both programs. We also have intermittent document merge crashes in Word Perfect that fix themselves after exiting both programs. Sometimes the conflict search is a bit slow.
These are minor compared to everything else that works well.

This product is not user friendly, is overly complicated, and customer service can't help.

Oct 23, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: With a dedicated IT person to work with 40 hours a week, this program might be useful. Only a large firm would be capable to use.

Cons: The sales team sold this as an easy program to use for small firms. What a lie. It is complicated and when you need help, they try to charge you for assistance. Even their staff agrees it isn't for small or medium sized firms. It does not integrate well with Microsoft Programs either.

Overall: Only a huge bill.

Unreliable, Inaccurate, and Non-Responsive

Sep 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: This program advertises a ton of features, but (1) you pull your hair out trying to make it work, because it is not intuitive; (2) when you finally figure it out, it still doesn't work (see bugs, bugs, bugs below); and (3) even when there are no bugs you are left with a ho-hum, is this all?

To this, add the fact that the software is full of bugs, bugs, bugs. The company has been alerted to some bugs for a decade and never fixed them. There are forums of users talking about bugs going back 5 or 6 version nos. This is the only program I know that cannot make a scroll bar work! Numbers are off - including in your trust account balances! The heavily-touted document merge feature has never worked reliably. The whole program crashes daily, multiple times. These crashes are very disruptive because you have to restart everything and figure out where you were. Sometimes the restarting takes 15 minutes and multiple tries.

And that brings me to the central problem: This company making software for lawyers doesn't seem to understand software or lawyers. Other software makers will fix bugs before you even tell them. This one says, live with it. It really thinks lawyers can live with a mistake here, a mistake there? A missing comma? a few dollars off in a trust account?

And the worst thing? You're stuck. Changing to another program is horrendously expensive, after all your sunk investment, training, and consultant fees. Best to just stay away.

Heavy user

Sep 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great tickler system. Excellent comtact database. It is effective at sorting and printing reports.

Cons: This program tries to be so comprehensive it's bloated and difficult to optimize. This program is the gold starard and does everything well once the user fully optimizes it. My criticism is that this program is hard to optimize and utilize effectively for small firms. For the price point there are better programs for smaller firms to use efficiently.

Overall: Excellent tickler and calendaring system. Very comprehensive contact management database

This program crashes all the time and is far too complicated

Sep 07, 2017
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The software is very customizable, so you can add colors and styles to almost everything. It can handle large amounts of data.

Cons: This program was purchased to replace Amicus Attorney, but it is too complicated and too all-encompassing. Also, it crashes all the time.

Overall: Actually, I have not gotten any benefits yet. I may throw in the towel.

Was good many years ago before Lexis took over. Now, not so much.

Aug 19, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: It is powerful-if and when it works. It is a bit complicated on some tasks.

Cons: Crashes and hangs up often. Numerous "sql server issues".

I tried to renew my annual maintenance agreement by clicking on the renew button before the end of the term Wouldn't work so I called and always had to leave a messages for weeks. Finally got through about 30 days after expiration They forced me to pay a "late renewal fee" on top of the annual fee even though they would never call me back timely to avoid late renewal.

When I called to install most recent upgrade they had me install 16.2 (up from 15.1) that is buggy and known to cause issues-and they had removed it from their web site as a download. So, I had to call back and spent 3-4 hours on the phone with tech support. They had me remove TM and had me install and roll back to 16.1. Great-but, it wouldn't restore my last backup and now many records are incorrect-for example, all invoices and list of payments all shows the same name for all records. Why they had me upgrade to a known buggy version ( and then have me remove it) is a real mystery.

Every program that I have had that was taken over by Lexis has become buggy and very expensive. Will look for something else. Too bad, before Lexis took over it worked well and was reasonably priced. Everything Lexis touches turns to expensive junk.

Still waiting for "Engineer" to call back so I can use the program. Won't hold my breath. I fear I have lost many records that cannot be restored due to bugs in the program.

Overall: Few , if any. Yes, it keeps track of matters and clients.-when it works well. Billing is cumbersome.
I enjoyed avoiding work by having to spend hours on the phone with tech support.

Time Matters Client Database

Feb 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We use this program for our client database, contacts, archiving email and written documentation. This is generally a very seamless operation, but on occasion will fall in a "non-responsive" mode, which may require a reboot of the workstation. This is fairly infrequent, however.

Robust Product but not for mobility

Jan 24, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Pros:
- I have used TM since 2001. It is a program that allows for vast capture of information and management of that information. I have, for instance, emails, invoices and client notes that I can access from as early as 2001 with a few clicks of a button.
- I do not use the document management system but I have heard people use it and really like it.
- For collaboration, it can't be beaten. We can see all emails and notes for a matter created by staff and have staff search for information in those notes and emails for handling.
- The to-do list and calendar are also very robust.
- Its integration with Billing Matters is incredible and very useful in billing clients and tracking ARs.

Cons: CONS:
- Difficult to learn and master. May need some training. Wizard windows and other user interface "devices" help greatly reduce the learning curve, however.
- It is expensive for an upfront buy but then you can keep and use the same version for years (pay a third party for support when you need it). I figure I have saved thousands over other cloud based software systems since I haven't paid a monthly fee in 2 years.
- Required to have a dedicated server and install SQL if you have a large database (mine goes back to 2001).
- Seems like everyone is going cloud based. TM may and if they do, I will follow them.


It used to be the way to go....not so much anymore

Jan 18, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Your data remains on your own server(s) and you can isolate it from the Internet thereby increasing security. However, that is also one of the flaws, as working remotely becomes an issue.

Cons: Lack of remote access, mobility, etc... It can be a complicated program to master.

Overall: I am a formerly small firm, now solo. I have run the enterprise version on my own Windows SQL Server for the past 15-20 years. Setting the program up on the server took a little doing, as did several upgrades over the years, but I assume that has gotten easier now (maybe not though). The problem is I work a lot out of the office, and now that I don't have a dedicated staff member to enter in all my information (case, calendar, clients etc....) it has gotten out of date. Setting up the sync feature with my laptop never quite worked right, and as other reviewers point out there is no mobility. Frankly, I don't have time to spend monkeying around with the software. I need the software to assist me function, not the other way around. So, I am moving on to one of the cloud based services. I'd say Time Matters days are numbered.

Works Great at Office but Lacks in Mobile & Outside Office Abilities.

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: File Specific Features allowing a wide range of possibilities with every case matter opened.

Cons: No way to work from home or out of the office. Even the (limited) mobile access is woefully lacking in functional features. Not saying I expect the ease and integration of programs like Clio but there practically nothing at this moment.

Overall: Overall I absolutely think that Time Matters delivers a wonderful product with tons of great features that are useful for everyone from Paralegals to Attorneys. The problem is nowadays it is not convenient or practical to only work in one's office or during regular business hours Mon - Fri, which means that other than with the limited online access I cannot utilize any of the terrific features without being at my computer in the office. And even with TM Mobility, while a huge help, is nothing more than remote access some docs, calendar viewing and to do tasks. This is definitely a huge shortcoming of the legal software and given how expensive it is there needs to be a serious expansion of features that can be accessed remotely and synced with mobile devices. I still give TM Four Stars because it is a very in-depth program but the fact I'm having to seek out additional software vendors because TM is woefully lacking in some crucial areas should give Lexis concern for future clients. I recommend this program still but have to ensure the (current) ways in which it fails completely / falls short.

Recommendations to other buyers: Terrific features that offer any user a wide range of possibilities to do all sorts of tasks and allows for in-depth analysis of every case file & precision record keeping (both with time and expenses). Make sure to realize all these features are sitting at your desk and that they will take a little more time to learn than the average less capable programs.

TimeMatter!

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the large feature set, integrations with other software, document management.

Cons: Difficulties with upgrades and backups, maintenance costs, server-based.

Overall: I have used TimeMatters for more than 15 years, and I have recommended it to many colleagues in that time. I have yet to master all of its features. Upgrades are usually difficult, especially since they moved to Microsoft SQL Server Express for their back end. Backups are a huge pain due to Microsoft SQL Server Express. The feature set is huge. I will probably move to a cloud-based system because of the cost and for easier usability at multiple locations. It was a great product, but it is server-based with the extra costs of maintaining or renting a server. Those costs are quite large and should be a major factor in any decision to use TimeMatters.

Recommendations to other buyers: Remember to include the costs of a server when deciding whether to purchase this software!.

Great tool for attorneys and staff

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The attorneys I've worked with love this product and feel it's integral to their practice of law. They find it makes them more efficient and allows them functionality they don't otherwise have.

Best of the best - the First

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TimeMatters is the preeminent law practice management program - does it all - does it the best. Windows based - with a cloud version - your cloud, your cost. Only wish it was ported to a Mac.

Best of the best - the First

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TimeMatters is the preeminent law practice management program - does it all - does it the best. Windows based - with a cloud version - your cloud, your cost. Only wish it was ported to a Mac.

Not up to speed.

Apr 26, 2016
1/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: I have been using Time Matters since probably 2000. It has NO cloud accessibility to speak of. Oh, they got their "mobility" service. It truly sucks such that it is no service at all. The software. although pretty straight forward on your basic items - calendar, contacts, and cases, is clunky, prone to crashes, and with some features like document automation has never worked right. There is no manual. You can get after market training manuals or guides, but given the costs of this product you would think they would provide you all the tools you need to learn the features. It does have a ton of features. The billing software is awesome but from time to time just out of the blue seems to drop its pdf printer which means you can't reprint a client's bill.

I'm moving. Just haven't decided where to go.

i like it

Apr 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: its very nice software

Timematters has seen better days....RIP....was better before LexisNexis acquired

Sep 11, 2014
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: I have had Timematters for years, and initially it was great but has increased in cost while lacking in many features other programs have. If I wasn't so invested in it, I would change.
Don't get me wrong, it has some good features, but is now unreliable for us. We have had constant problems with the program when it idles (it goes into a perpetual freeze). It didn't use to do this, and many calls to support have not resolved it..

Oh, and speaking of customer support, that would be calling someone in the Phillippines. Now they modem in, and aren't all bad, but they haven't fixed our persistent problem. And good luck getting a hold of anyone in the US to make suggestions for product improvement, 'cause that's not going to happen---I've tried.

Cost has increased significantly since Lexis Nexis took over. Now you have to pay yearly maintenance fees which are like purchasing the software all over again (ok, that's SLIGHT exaggeration, as I'm actually paying the same amount I purchased it for 15 years ago----I know, its inflation...whatever).

We are actually exploring other options now for the reasons outlined above....

Timematters has seen better days....RIP....was better before LexisNexis acquired

Sep 11, 2014
2/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: I have had Timematters for years, and initially it was great but has increased in cost while lacking in many features other programs have. If I wasn't so invested in it, I would change.
Don't get me wrong, it has some good features, but is now unreliable for us. We have had constant problems with the program when it idles (it goes into a perpetual freeze). It didn't use to do this, and many calls to support have not resolved it..

Oh, and speaking of customer support, that would be calling someone in the Phillippines. Now they modem in, and aren't all bad, but they haven't fixed our persistent problem. And good luck getting a hold of anyone in the US to make suggestions for product improvement, 'cause that's not going to happen---I've tried.

Cost has increased significantly since Lexis Nexis took over. Now you have to pay yearly maintenance fees which are like purchasing the software all over again (ok, that's SLIGHT exaggeration, as I'm actually paying the same amount I purchased it for 15 years ago----I know, its inflation...whatever).

We are actually exploring other options now for the reasons outlined above....