Who Uses This Software?

We cater to any software company that requires a unique and intuitive user onboarding solution and an efficient way to explain processes live in the software without documentation or video tutorials.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Userlane
  • userlane.com
  • Founded 2015
  • Germany

About Userlane

Userlane helps you improve your UX and CX with interactive and personalized guidance, and engagement analytics. Create personalized user journeys that make users love your software while reducing friction, frustration and churn. Unleash the full potential of your product, boost engagement and feature adoption.


Userlane Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Userlane Reviews Recently Reviewed!

I highly recommend this in-app help to simplify user onboarding

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - easy to install, implement and maintain
- no technical hurdles
- customizable
- great customer support
- regular releases of new features
- great user experience
- users get in-app interactive help on the spot
- improves user engagement and user onboarding

Cons: - no pricing model for starters with only a few end-users
- no downloadable analytics reports (but coming soon)

Overall: - better user onboarding
- more user engagement
- higher conversion rate