# Retreaver Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Retreaver the right Call Tracking solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162890/Retreaver/reviews --- Retreaver 4.9 (16) [View alternatives](https://www.capterra.com/p/162890/Retreaver/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Retreaver Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin W. Senior Director of Operations Financial Services Used the software for: 2+ years ### "Call routing with ease" January 9, 2019 5.0 My company has been using Retreaver for 5+ years. The product is easy to use, and they have excellent customer support. Retreaver has helped us grow with our call volume and they are always looking to add additional technology/features to allow us to continue to grow. Pros Call routing capabilities Ease of use clean user interface Cons More in depth reporting and/or dashboards Review Source VR Verified Reviewer VP of Business Development Marketing and Advertising Used the software for: 1-2 years ### "10/10 Call Tracking Software" April 28, 2025 5.0 Overall experience is great, the value you get for your dollars is the best among any other call tracking software, the team is great and we'll be working with Retreaver for a long time! Pros The ease to set up pay per call campaigns, track billable call get real time support in a groupchat with their support team. Cons Nothing much, the only thing I'd recommend is to use common terms such as publisher instead of source. Switched from [Ringba](https://www.capterra.com/p/176276/Ringba/) Ringba is more expensive, especially when running RTB campaigns. Review Source JG Jonathan G. Co-Founder Marketing and Advertising Used the software for: 1-2 years ### "One of the original best, but there are better." September 4, 2024 3.0 They were great when they were under the original ownership. If we suggested a feature that would make it easier to scale our business, they'd listen and implement. Nowadays, you have to submit tickets and they rarely make changes unless it can benefit them on a larger scale. Pros Solid tech when it started. Helped an old company I worked for manage multiple vendors and buyers. Very nice UX design. Cons Lack of forward thinking and vision to improve. Mild improvements but lacking since it was taken over from original owner. Review Source KA Kyle A. Senior Director of Operations Marketing and Advertising Used the software for: 2+ years ### "High-Value/High-Performance Call RoutingTracking Platform " October 4, 2022 5.0 The Retreaver team and product are top notch, leaving little to none to be desired. Since switching to Retreaver, we have seen two of our main call routing KPIs (Conversion rate and EPC) skyrocket, due to Retreaver's ability to create deep, granular set up for each individual campaign and client need. This helps us find the right home for each call at an extremely efficient rate. Pros Retreaver is the industry leader in Call Routing and Call Tracking softwares, helping to pioneer the next-gen pay-per-call industry. The Retreaver platform is incredible high powered, and yet it is very sophisticated in the ability to create granular, custom call routing campaigns. One of the value adds for Retreaver is their ability to send data with calls (both inbound and transfers), which is critical in the way the pay-per-call / performance marketing space is shaping. The team at Retreaver is lean, but incredibly hands on and passionate about helping their clients succeed. Their support team is one of the big reasons we will stay with Retreaver forever. Cons The user interface and reporting can be a bit clunky, with some limitations, for example it lacks the ability to filter by EPC in campaign view. In general, the UX/UI could see improvements in ease of use and modernization, however it does not take too much away from the software. Reason for choosing Retreaver The ability to send data, and the software comes at a great price. The Retreaver team also provides top notch support. Review Source LD Leo D. Founder Marketing and Advertising Used the software for: 6-12 months ### "Above and beyond is an understatement!" October 5, 2019 5.0 The Retreaver team is absolutely incredible. Above and beyond is understatement with these guys. I have never felt so taken care of with any other company. I had some very specific needs for my business and they were able to deliver without any hesitation literally making it possible for me to do what I am doing. They have become more than a service I use, but friends working to achieve common goals. Pros From your initial interaction, you can tell Retreaver's goal is to build strong business relationships with their customers. You can tell they genuinely care about you and your business. They are the true embodiment of bring value and you will be rewarded . I was having difficulty finding solutions to very critical issues preventing expansion and as soon as I approached them I essentially got a “No problem, we can make that happen." They were able to implement a custom integration for me and I have since been able to grow my company. The platform itself is extremely reliable, never buggy, and is the perfect blend of simplistic yet technical. Within an hour I was able to learn the platform and get my first campaigns going. The awesome tagging feature allows for intricate routing, conversion and granular reporting making complex set ups possible. Their postback features are straightforward and integration is easy and seamless. Reporting and conversion tracking has never been easier for us. You absolutely need to consider Retreaver as your call tracking solution, they bring the phrase "added value" to a new level. Cons There are some more advanced features I would like to see in Retreaver, but as I write this the development team is already implementing them! Review Source VR Verified Reviewer Director, Sales & Operations Marketing and Advertising Used the software for: 1-2 years ### "Great Platform " August 6, 2020 5.0 Historically, posting data out from our system(s) to our clients has been a...clunky process. Retreaver has virtually solved that issue for us. Nowadays verifying data points and posting those points out to our clients in real time can be done with ease and consistency. Pros It's effective, and affordable. Can't ask for much more when it comes to a call tracking system. On top of that the customer service from this company is incredible. Their team is always there to help us customize/strategize on how we can make the most of the software. Cons As a user of multiple call tracking platforms I'd say there are aspects of the platform that aren't as intuitive as others. That said, the platform overall is easy to navigate through and their team is more than willing to coach you to ensure you are getting what you need out of it. If you're thinking of using this in addition to other systems, or transitioning altogether, like anything else there will be a learning curve. However, once you get the blueprint down the system is pretty easy to use and very effective. Not many negative things to say about this company! Review Source VR Verified Reviewer President Online Media Used the software for: 2+ years ### "Full time Mom running Paypercall " January 9, 2019 5.0 I've been using Retreaver for over 2 years and wouldn't change platforms. It's affordable, easy to navigate and support is always easy to reach, the turnaround responses from support is almost always immediately. Pros Easy to navigate (specially for someone who is not tech savvy). Affordable and reports are easy to read. Cons If I need to make changes on what's already coded, I'll have to send request to support (which isn't a big deal) But I wish the options on what's visible to publishers are available for me to choose and make them visible or not. Review Source AL Alyse L. call center agent Wholesale Used the software for: 1-2 years ### "Retreaver review" May 11, 2023 5.0 great way to track calls Pros really great to find calls and able to filter it Cons nothing i would change it's super easy to track calls Review Source VR Verified Reviewer Director Of Operations Marketing and Advertising Used the software for: Less than 6 months ### "System Overall " January 18, 2019 5.0 Retreaver so far in my short experience has been great in terms of function and cost savings. there is a little bit of a learn curve, but once the user understands the platforms logics, everything becomes easy Pros I love the customer service that \[SENSITIVE CONTENT HIDDEN\] provides me. No matter the day or the time, he is always available. additionally, in terms of setting up the campaigns, the platform gives me lots of flexibility to input unique situations. Cons I would differently like to see more widgets or dashboard tracking tools. Additionally, having a comment section for each buyer will help teams remember specifics for each buyer they are running. when you deal with so many buyers, its hard to keep track Review Source Alex F. EVP, Business Developement Marketing and Advertising Used the software for: 6-12 months ### "Great service / easy platform " January 18, 2019 5.0 Rep is incredibly responsive, knows his stuff and ready to dive right in and fix an issue.. I've never waiting more than 30 seconds for a response! Pros Super intuitive and easy to use, I was pretty much up to speed within 3 hours or use. Cons I would like the UI to be a bit more intuitive, but again easy to navigate once you're used to it. Review Source VR Verified Reviewer Senior AM Online Media Used the software for: 6-12 months ### "Good tracking software and customer support" January 10, 2019 5.0 It's easy for me to track my campaigns and understand well about my customers. Pros It's easy to handle my campaigns. And I feel the traffic distribution function is very useful, especially when shift the traffic source to different ends. Cons No, I think, it's good for me to handle. Review Source KM Kristin M. Director of Business Operations Marketing and Advertising Used the software for: 2+ years ### "Excellent Call Tracking Platform" January 9, 2019 5.0 Enjoy using Retreaver for tracking our calls. Pros Retreaver has an excellent support team and is easy to use. Plus the reporting is detailed and very useful. Cons Some of the filtering can be tricky to set up and is counter-intuitive, however the support team is always there to guide you through any difficult set ups. Review Source TG Tim G. Director of Business Development Insurance Used the software for: 1-2 years ### "Great call platform!" January 22, 2019 5.0 Overall experience has been great. Retreaver's employees are friendly and helpful. Platform has been everything we need and is a lot less expensive than many of the other platforms we researched. Pros I like that it's an easy to use (for a non-techy person) platform that has all functionalities that we need to run our pay per call and transfer business. Customer service has been prompt and helpful too. Cons Can't think of any real pain points. Software's been great. Review Source AP Angela P. Product Specialist Used the software for: 2+ years ### "Great product!" November 18, 2017 5.0 Pros It is easy to use and their customer service team is fantastic. I would recommend this software to anyone. Cons It would be nice to be able to set the revenue amounts differently within a campaign and this is something that Retreaver does not offer. Review Source MA Moq A. Distro Media Production Used the software for: Less than 6 months ### "Amazing software and totally recommend over others" February 6, 2020 5.0 Retreaver is the most cost effective in comparison to other similar softwares that we have used the ability to get granular in our reporting is very important and this has been no problem for the Retreaver platform overall experience so far has been great!! Pros \-overall layout of the software is easy to understand and to use -the best customer service you can ask for -allows for very granular reporting -The Retreaver team is great to work with- ask for \[SENSITIVE CONTENT HIDDEN\] he'll hook you up with a great deal! Cons none so far, everything running smoothly! Review Source SR Shaikat R. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Feature-Rich Call Tracking Tool" January 15, 2023 5.0 Pros Retreaver is a great tool for call tracking and routing. It offers so many features for individual marketers, agencies, and large businesses. For a large number of calls and Pay-Per-Call lead management, it's a great tool to have. In my opinion, this is not just a call-tracking tool but an advanced marketing automation platform for efficient and successful marketing campaigns. Cons The UI is good but needs to be more intuitive for new users. For beginners, if you need a basic call-tracking solution, you have a better option on the market. Review Source Similar Products Featured