# Trac Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Trac Software - reviews, pricing plans, popular comparisons to other Project Management products and more. Source: https://www.capterra.com/p/162928/Trac --- # Trac Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Trac ## What is Trac? Cloud-based issue tracking solution for developers that helps mark and manage references between bugs, changesets, files & wiki pages. ## What is Trac used for? [IT Project Management](https://www.capterra.com/it-project-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Project Management](https://www.capterra.com/project-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trac?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.edgewall.org&name=Trac) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trac 4.1 (10) VS. [4.4 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price Contact vendor Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (10) Ease Of Use 4.1 (14,404) Value For Money 4.8 (6) Value For Money 4.3 (9,808) Customer Service 1.5 (4) Customer Service 4.2 (9,564) ## Trac alternatives [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,254)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.6 (182)](https://www.capterra.com/p/148011/MasterControl/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Project Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments Task Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Ticket Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Issue Scheduling 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule and assign issue completion dates and/or times Knowledge Base Management 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Recurring Issues 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set an issue to repeat Trac 15 features Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Monitor task progress and planned accomplishments to better manage project status Identifying desired outcomes and important milestones and creating a plan on how to achieve them Plan and coordinate all the resources, costs and time needed to execute assignments Set an issue to repeat Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Track revisions and updates made to files and navigate between different versions Get Advice We can help you find the software with the features you need. Features 3.8 (10) 3.8 Based on 10 reviews ## Pricing Value for money 4.8 (6) ### Starting price Contact vendor for pricing Free trial available Value for money 4.8 (6) 4.8 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.5 (4) 1.5 Based on 4 reviews ## User reviews Overall rating 4.1 Based on 10 reviews Filter by rating 5(4) 4(3) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent XZ xiaowei z. team lead of IT Insurance ### "Great user experience with Trac for my first 5-year career" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 September 21, 2021 I enjoy using trac overall. It's convenient. My team uses both Jira and Trac but we all prefer Trac more. Pros Ticket management is the one i use every day. I really like the function that attaching email automatically to trac and we can open new ticket by sending email as well. It saves lots of time for my team . I also like the function that we can copy people's email. so they all get notification if anything changes. Cons It does not auto save the notes I typed. If I click somewhere else (or attach my documents)while typing the notes, the notes/comments will disappear and I have to start from beginning again. Interface doesn't look pretty Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tony R. Software Analyst Intern Insurance ### "Trac is perfect for smaller companies!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 20, 2021 I loved using Trac, it was very simple and perfect for our uses. It helped keep employees on track (pun intended) with ease-of-access to see our tasks and a way to create documentation through our tickets. It was also useful to link similar tickets so that recurring issues can be easily resolved. Pros Creating and managing tickets in Trac is extremely easy to use. Filtering tickets is very useful; for example, my team would filter by owner to get a consolidated list of all of our assigned tickets. It was nice to choose priorities so that managers could track progress. At my company, we would put all of our tickets into icebox initially, then backlog when we had the information we need to start working, then the ticket is in progress. This way, managers can easily see what work we are performing on a day to day basis. Cons Project management was lacking. Large-scale tickets became cumbersome to read through all the comments to understand the point of the ticket. I would have suggested a better, more user-friendly implementation to create projects (separate of regular tickets), where we can limit it to the goal and then attach all of the tickets that are related to the project. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lucas D. Software Analyst Information Technology and Services ### "Essential tool for small businesses" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 September 16, 2021 Useful tool to keep track of tasks and issues. Would only use in small business settings as it becomes clunky and difficult to manage when in larger volumes. It will end up being more time consuming managing the tickets then doing the actual work. Pros It is a cheap way to manage tickets in small companies. You are able to customize it multiple ways to fit the needs of what is required. You can easily add users for no additional cost and keep the tickets local and secure. Cons Difficult to manage with large ticket quantities. Slow when there is a lot of history on file and when there is a lot of tickets added. Does not look appealing. Not very user friendly to non technical people. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CV Chris V. Direct to Consumer Team Lead Insurance ### "Trac Review - IT Perspective" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 September 16, 2021 We use Trac to keep track of our daily tasks and open issues within our company. Trac is a great open source tool to keep track of all issues within a team. Generally we have automations flowing in to the Trac System and we are able to process batch and realtime automations with in house scripts. Pros My favorite feature about Trac is how configurable everything is. Since its open source we are able to configure this for different teams for IT and Digital marketing. We were able to configure it on our end where a user is able to email in a ticket and create an automating where it can assign it to the appropriate queue. Cons My Least favorite features about Trac is the aesthetics and user experience. The UI is very old and needs to be updated to a more modernized look with is inline with modern UIs. If I had enough time though, the code is open source so there may be a way to create your own themes. Reasons for choosing Trac Trac is inexpensive as well as very configurable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Darian P. Team Lead of Internal Tools Insurance ### "Review of Trac" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 7, 2021 I think Trac is a perfectly capable bug and issue tracker. It allowed our team to monitor what problems there were, was easy to customize with new labels or components whenever that was needed, but it failed us in the project management aspect because it couldn't let us see or organize tasks cleanly. Our management and shareholders wanted to see roadmaps of projects and that was out of scope for the service. Pros We liked how simple trac is with receiving new tickets. It was our first ticketing system so we needed a solution where users can submit tickets into a private key. A self hosted trac solution allowed our teams to work on tickets without giving outside users access. Cons The feature set is small. Namely, features such as kanban boards and graphs weren't available which ultimately influenced us to switch to another platform. Trac, at least for us, was a solution that just gave us a list of tasks with labels and not much else. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Head of IT and PM Food Production ### "Great open source option for task/milestone management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 4, 2021 I really enjoy using Trac and strongly recommend it as a great option mainly for IT project and task management. Pros Awesome and fully functional integration with code versioning systems like Subversion and Git. Easy to use, open source, great web user interface. Cons It does not have Oauth2 authentication or additional integration with other software packages, like Confluence. Switched from [Redmine](https://www.capterra.com/p/212445/Redmine/) [Jira](https://www.capterra.com/p/19319/JIRA/) Alternatives considered [Redmine](https://www.capterra.com/p/212445/Redmine/) [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User CEO Information Technology and Services ### "Nice bug tracker with some usability issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 25, 2019 Pros It's open source and easy to host on premises. There are a lot of plugins to adapt the features of trac and it's really configurable. Reports and lists are easy to create having a little background in SQL. Cons Attaching files to tickets needs a few clicks and embedding pictures in comments/tickets need you to know the trac wiki syntax and also specify the file name. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Maryorie Nataly V. Docente ### "I used that software in software development, in project following. " 5.0 Overall Rating 5.0 5.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 28, 2018 Pros I like mostly its funcionalities for project documentation, to keep project logs throughout its development milestones. Cons Its not a friendly apply. Every person who want to use it, have to know about its wiki written command. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Ted S. Instructor ### "Great integration with subversion." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 April 14, 2018 Pros You can use hyperlinks in bugs to subversion code. You can integrate with email but that's optional. Integrates with PlantUML and Doxygen to make illustrations. Cons You need to install subversion and let it know where. A bundled install with subversion would be nice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Max H. Architect Information Technology and Services ### "The little defect tracking engine that could" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 9/10 September 22, 2017 Trac served me well for many years Pros Open source, very easy to get started with, includes a wiki and subversion integration out of the box Cons New releases can take forever, plugins feel like a house of cards, there's nobody you can call when it falls apart, rolling your own plugin requires python, which I dislike Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/162928/Trac/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)