# Trac Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Trac Software - reviews, pricing plans, popular comparisons to other Project Management products and more.

Source: https://www.capterra.com/p/162928/Trac/pricing

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# 

 Trac Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Trac

## What is Trac?

Cloud-based issue tracking solution for developers that helps mark and manage references between bugs, changesets, files & wiki pages.

## What is Trac used for?

[IT Project Management](https://www.capterra.com/it-project-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Project Management](https://www.capterra.com/project-management-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Trac

4.1 (10)

VS.

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting Price

Contact vendor

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (10)

Ease Of Use

4.4 (2,176)

Value For Money

4.8 (6)

Value For Money

4.5 (1,932)

Customer Service

1.5 (4)

Customer Service

4.3 (1,921)

## Trac alternatives

Highest Rated

[4.7 (153)](https://www.capterra.com/p/143607/kintone/reviews/)

Starting price

$24.00

Per User, Per Month

[4.4 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting price

$7.91

Per User, Per Month

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Project Management

3.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Plan and coordinate all the resources, costs and time needed to execute assignments

Task Management

4.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Ticket Management

4.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Issue Scheduling

3.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Schedule and assign issue completion dates and/or times

Knowledge Base Management

2.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Recurring Issues

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Set an issue to repeat

Trac 15 features

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Identify and respond to unexpected problems or failures (ie. "negative events")

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Monitor task progress and planned accomplishments to better manage project status

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Plan and coordinate all the resources, costs and time needed to execute assignments

Set an issue to repeat

Track the status over time for a request, process, asset, or transaction

Create, manage and track all task activities and progression

Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards

Track, manage, or resolve user requests and IT incidents/issues

Log and record hours worked and costs spent to assist in billing and invoicing

Track revisions and updates made to files and navigate between different versions

Get Advice

We can help you find the software with the features you need.

Features

3.8 (10)

3.8

Based on 10 reviews

## Pricing

Value for money

4.8 (6)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.8 (6)

4.8

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

1.5 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

1.5 (4)

1.5

Based on 4 reviews

## User reviews

Overall rating

4.1

Based on 10 reviews

Filter by rating

5(4)

4(3)

3(3)

2(0)

1(0)

Mentioned topic

Sorted by most recent

XZ

xiaowei z.

team lead of IT

Insurance

### "Great user experience with Trac for my first 5-year career"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

10/10

September 21, 2021

I enjoy using trac overall. It's convenient. My team uses both Jira and Trac but we all prefer Trac more.

Pros

Ticket management is the one i use every day. I really like the function that attaching email automatically to trac and we can open new ticket by sending email as well. It saves lots of time for my team . I also like the function that we can copy people's email. so they all get notification if anything changes.

Cons

It does not auto save the notes I typed. If I click somewhere else (or attach my documents)while typing the notes, the notes/comments will disappear and I have to start from beginning again. Interface doesn't look pretty

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TR

Tony R.

Software Analyst Intern

Insurance

### "Trac is perfect for smaller companies!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 20, 2021

I loved using Trac, it was very simple and perfect for our uses. It helped keep employees on track (pun intended) with ease-of-access to see our tasks and a way to create documentation through our tickets. It was also useful to link similar tickets so that recurring issues can be easily resolved.

Pros

Creating and managing tickets in Trac is extremely easy to use. Filtering tickets is very useful; for example, my team would filter by owner to get a consolidated list of all of our assigned tickets. It was nice to choose priorities so that managers could track progress. At my company, we would put all of our tickets into icebox initially, then backlog when we had the information we need to start working, then the ticket is in progress. This way, managers can easily see what work we are performing on a day to day basis.

Cons

Project management was lacking. Large-scale tickets became cumbersome to read through all the comments to understand the point of the ticket. I would have suggested a better, more user-friendly implementation to create projects (separate of regular tickets), where we can limit it to the goal and then attach all of the tickets that are related to the project.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Lucas D.

Software Analyst

Information Technology and Services

### "Essential tool for small businesses"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

6/10

September 16, 2021

Useful tool to keep track of tasks and issues. Would only use in small business settings as it becomes clunky and difficult to manage when in larger volumes. It will end up being more time consuming managing the tickets then doing the actual work.

Pros

It is a cheap way to manage tickets in small companies. You are able to customize it multiple ways to fit the needs of what is required. You can easily add users for no additional cost and keep the tickets local and secure.

Cons

Difficult to manage with large ticket quantities. Slow when there is a lot of history on file and when there is a lot of tickets added. Does not look appealing. Not very user friendly to non technical people.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CV

Chris V.

Direct to Consumer Team Lead

Insurance

### "Trac Review - IT Perspective"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

3/10

September 16, 2021

We use Trac to keep track of our daily tasks and open issues within our company. Trac is a great open source tool to keep track of all issues within a team. Generally we have automations flowing in to the Trac System and we are able to process batch and realtime automations with in house scripts.

Pros

My favorite feature about Trac is how configurable everything is. Since its open source we are able to configure this for different teams for IT and Digital marketing. We were able to configure it on our end where a user is able to email in a ticket and create an automating where it can assign it to the appropriate queue.

Cons

My Least favorite features about Trac is the aesthetics and user experience. The UI is very old and needs to be updated to a more modernized look with is inline with modern UIs. If I had enough time though, the code is open source so there may be a way to create your own themes.

Reasons for choosing Trac

Trac is inexpensive as well as very configurable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

Darian P.

Team Lead of Internal Tools

Insurance

### "Review of Trac"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

September 7, 2021

I think Trac is a perfectly capable bug and issue tracker. It allowed our team to monitor what problems there were, was easy to customize with new labels or components whenever that was needed, but it failed us in the project management aspect because it couldn't let us see or organize tasks cleanly. Our management and shareholders wanted to see roadmaps of projects and that was out of scope for the service.

Pros

We liked how simple trac is with receiving new tickets. It was our first ticketing system so we needed a solution where users can submit tickets into a private key. A self hosted trac solution allowed our teams to work on tickets without giving outside users access.

Cons

The feature set is small. Namely, features such as kanban boards and graphs weren't available which ultimately influenced us to switch to another platform. Trac, at least for us, was a solution that just gave us a list of tasks with labels and not much else.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Head of IT and PM

Food Production

### "Great open source option for task/milestone management"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

February 4, 2021

I really enjoy using Trac and strongly recommend it as a great option mainly for IT project and task management.

Pros

Awesome and fully functional integration with code versioning systems like Subversion and Git. Easy to use, open source, great web user interface.

Cons

It does not have Oauth2 authentication or additional integration with other software packages, like Confluence.

Switched from

[Redmine](https://www.capterra.com/p/212445/Redmine/)

[Jira](https://www.capterra.com/p/19319/JIRA/)

Alternatives considered

[Redmine](https://www.capterra.com/p/212445/Redmine/)

[Jira](https://www.capterra.com/p/19319/JIRA/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Information Technology and Services

### "Nice bug tracker with some usability issues"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

May 25, 2019

Pros

It's open source and easy to host on premises. There are a lot of plugins to adapt the features of trac and it's really configurable. Reports and lists are easy to create having a little background in SQL.

Cons

Attaching files to tickets needs a few clicks and embedding pictures in comments/tickets need you to know the trac wiki syntax and also specify the file name.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Maryorie Nataly V.

Docente

### "I used that software in software development, in project following. "

5.0

Overall Rating

5.0

5.0

Ease of Use

1.0

1.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

June 28, 2018

Pros

I like mostly its funcionalities for project documentation, to keep project logs throughout its development milestones.

Cons

Its not a friendly apply. Every person who want to use it, have to know about its wiki written command.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TS

Ted S.

Instructor

### "Great integration with subversion."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

April 14, 2018

Pros

You can use hyperlinks in bugs to subversion code. You can integrate with email but that's optional. Integrates with PlantUML and Doxygen to make illustrations.

Cons

You need to install subversion and let it know where. A bundled install with subversion would be nice.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MH

Max H.

Architect

Information Technology and Services

### "The little defect tracking engine that could"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

9/10

September 22, 2017

Trac served me well for many years

Pros

Open source, very easy to get started with, includes a wiki and subversion integration out of the box

Cons

New releases can take forever, plugins feel like a house of cards, there's nobody you can call when it falls apart, rolling your own plugin requires python, which I dislike

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/162928/Trac/reviews/)

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