Who Uses This Software?

aesthetic practices


Average Ratings

12 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Aesthetic Record
  • www.aestheticrecord.com/
  • Founded 2017
  • United States

About Aesthetic Record

Aesthetic Record is a is a HIPAA compliant mobile medical photography system that was specifically designed for the aesthetics industry! We combine the newest tech to make medical photography, patient management, and clinic management simple & easy. Our mobile app takes patient records and procedure administration to a whole other level. If you havent downloaded the app, do so now!


Aesthetic Record Features

  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation

Aesthetic Record Reviews Recently Reviewed!


Easy to use and lots of features.

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Let me start off by saying I did a great deal of research before deciding on Aesthetic Record. I reached out to about a dozen of these software companies and finally got convinced with this software because of the capabilities. For one, adding people to use the software and teaching them to do everything so is a breeze. Second, making a new chart during a procedure is super quick and my patients sign consents right on the iPad app they have plus I can always see any services or products my patients have ever used. Third, it is very customizable; you can change consents or questionnaires anytime easily. Our patients like the app because making appointments is quick and painless and our clinic has never been busier and yet it all feels so smooth!

Cons: We have been waiting for the POS feature to come out for some time. I get that new developments take time but just wish it was faster. Our account manager is always helpful though which is nice.

great customer service and a great product!

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: easy to use, it keeps my practice organized, and I love the photo charting.

I recently started using POS with AR and i love it. The on-boarding process was smooth, they sent me a card reader and was able to take payments very quickly. I am grateful that I can now track packages sold within my practice and AR automatically track sessions remaining within each clients profile, this has been a huge time saver for us.

Cons: I wish there was more functionality for email campaigns, i know they are currently creating this but wish it was here sooner.

Overall: EMR charting solution, track coolsculpting procedures easily, HIPPA compliant, great customer service, online booking

Fabulous platform!

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, professional presentation, detailed documentation with HIPPA compliance.

Cons: I wish the before and after pictures were a bit easier to use- I tend to use an app on my phone for better control over the pictures- may be operator error! LOL

Overall: Very helpful business team- they don't just send you the platform and you are struggling to finesse the use of it- I can always get support either online or by phone- very strong staff support. This is what, I feel, will make their business so successful. Fantastic to work with all the time!

Frustrating

May 26, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Good functionality for medspa- their foto comparison is really helpful and overall easy to use.

Online booking is a nice feature for patients and charting is pretty easy.

Cons: The software itself is very glitchy, the calendar is hard to manage as it always blocks you at random times or doesn't allow you to move appointments around etc. But most importantly, communication is TERRIBLE! If you have an issue, there is no way of getting someone on the phone to help. I've had issues w multiple things since signing up that have made it very frustrating and impossible to run the business as it takes over a week to get things fixed. I signed up for their POS system and the card reader wouldn't connect, it took 2 weeks to get it fixed - so have a back up for everything because they make it impossible to run your business smoothly. Also get ready To have your money tied up for weeks.

I am still waiting for them to deposit what is now a couple of thousand dollars into my account from transactions that I've ran thru their POS system but they never bothered to tell me I needed to submit additional documentation so they're just holding on to my money and at this point I still have NO IDEA when they're going to deposit because I'm yet to hear back from them.

I'd say find another program! I'm too far in at this point to cancel but I deeply regret ever signing up for this service.

Amazing software

Oct 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is easy to use and thorough. I Enjoy having charts available at all ties on any device.

Cons: It was hard to learn at first However the customer service was amazing from the company and they walked me through each step

Overall: I have been very pleased. The cost of the program is amazing for small and the functionality is perfect.

Very easy to use, easy to get charts in, awesome pictures

Jan 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, easy to upgrade/downgrade as needed, very good picture quality, loads quickly and is cloud based.

Cons: Takes a bit of getting used to, but after a day or so of using it, it becomes second-nature to most people at our practice.

Overall: Easier practice management

A must-have for any aesthetic service!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how this software is all inclusive. I can literally do everything I need to do within it, from charting, to inventory, POS, all of it! And the customer service is superb, I have gotten all of my questions answered in a timely manner and Jessica has been gratin working with me one-on-one to get my business up and running smoothly.

Cons: I could not say anything bad about this software and the employees that operate it.

Overall: My experience has been great so far. I truly feel my business could not function without this product, and I highly recommend it for anyone starting their own aesthetic service!

Intuitive and easy to use, AMAZING customer support

Sep 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have only just started using Aesthetic Record but so far have found it very intuitive and easy to use. I find that I can click around and figure out most things. On the items I have had questions about, or the many questions I had when just researching software, the customer service has been on point. Representative, in particular, has been very responsive, friendly, and helpful. The price is also great for a new company with few users!

Cons: Mostly nitpicking here-

A library of consent forms etc would have been helpful, in particular, but at least you can customize your own

Unable to add logo to forms but they are working on adding that function

Payment swiper only integrates with iPad for now but they are also working on that I believe

Overall: So far so good! Hoping to save a lot of time with online records and EMR.

Amazing product!

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This has everything that you need to organize a medspa. From online booking to scheduling, to inventory to client management and more.

Cons: Takes a while to set up. Hard to import lists from previous programs, Also would love if there was an option to remove the Aesthetic Record logo from outgoing emails.

Overall: Excellent program! I would highly recommend it to any medspa owner!

So much easier to use than the outdated software I had!

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Its a very intuitive platform and I really like the picture guides they have so that pictures are always consistent. Loading up product and placing injections to patient procedures is very easy to do.

Cons: A longer trial would have been nice. Setting up your clinic takes about an hour but after that its pretty seamless.

Customer Support is Fantastic

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use- design is very intuitive

Fabulous, accessible, immediate customer support

Cons: Aesthetic Record is working on adding a feature to be able to schedule from the App. As of now (9/2018) appointments can only be made through the website.

Great product! The app is super easy to use and it has great functionalities.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software helped our business schedule better, and manage files and client charts. Significantly easier to use than other softwares we have used.