# Aesthetic Record Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aesthetic Record the right Medical Spa solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162938/Aesthetic-Record/reviews --- Aesthetic Record 3.5 (75) [View alternatives](https://www.capterra.com/p/162938/Aesthetic-Record/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Aesthetic Record Ease of use 3.5 Customer Service 3.5 ## Pros and Cons in Reviews SR Susena R OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It’s incredibly user-friendly, keeps everything organized, and makes managing appointments, charting, and client records seamless.“ June 6, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Frequent time-outs and app crashes slowed appointments, routine tasks required too many clicks, and exporting our own patient data carried an unexpected $1,120 fee after just two years of use.“ July 9, 2025 YD Yvonne D OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Like with any EMR, there have been occasional bugs when updates roll out, but their support team is responsive and committed to resolving issues quickly.“ September 3, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Original-resolution photos aren’t stored with standard documents, so downloading each chart manually is impractical, and the company quoted us $1,120 (!) to run an export of just two years of records.“ July 9, 2025 RD Russell D OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “My esperience with AR is always excellent when I get to chat with \[sensitive content hidden\]. When I first set up our clinice years ago \[sensitive content hidden\] was my point of contact.“ August 7, 2025 ha heather a Medical AestheticianCosmetics, Self-employedUsed the software for: Less than 6 months. “I don't like that sometimes the calendar slides up and down and some times it slides left to right to look for future dates.“ November 5, 2025 ha heather a Medical AestheticianCosmetics, Self-employedUsed the software for: Less than 6 months. “In general i can maneuver around without too much dificulty.“ November 5, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Combined with a 90-day import process and limited support, these issues convinced us the platform does not prioritize efficiency or customer control of data.“ July 9, 2025 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sofia S. Plastic Surgery Resident Medical Practice Used the software for: Less than 6 months ### "A great tool with a great support team!" December 18, 2018 5.0 I'm loving it! Pros the chance on signing the consents with no paper and the procedures timeline..the chance of taking photos Cons its not easy at the beginning to find how to work with it! mainly because it differs from iPad to Mac. But they have a 24h great team support! Review Source LB Lexi B. Registered Nurse Cosmetics Used the software for: 6-12 months ### "Best Software for Business Big or Small!" December 1, 2020 5.0 The staff at Aesthetic Record are always there to answer any questions I have - the text option on the app is easy to use, and I know I'll get a prompt response every time. \[SENSITIVE CONTENT HIDDEN\] were super flexible in booking my teaching seminars and made my onboarding process a breeze! The YouTube videos are incredibly helpful whenever I need a quick "how to" or refresher. Pros Firstly, how inexpensive this software is. I was shocked to learn how affordable it was, especially as a small business over. I also love how versatile Aesthetic records is. I can do everything from place product orders, to host virtual consultations (which is critical in today's climate) to collect payment, distribute gift cards, and so much more! This software also gives me peace of mind come tax season - I know all of my financial information is accurate, organized, and up to date. Cons I can't really think of anything I don't like about this software. Alternatives considered [Salon / Spa Account Manager](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/) Reason for choosing Aesthetic Record The competitive price, how user friendly it is, and how I could complete every task involved in running my business in one program. Lastly, that I could trial the software for 2 weeks before purchasing, which proved to me how Aesthetic Record undeniably delivers an enhanced customer and client experience. Review Source HN Hailey N. Certified Professional Electrologist Consumer Services Used the software for: 6-12 months ### "Not as good as Gloss Genius" April 8, 2025 3.0 Pretty good, but not as good as Gloss Genius Pros How it shows the next available booking date without having to search for it. Cons Clunky. Hard to use. Clients fount it hard to use. Felt like using a very old PC. Review Source SR Susena R. Owner Medical Practice Used the software for: 1-2 years ### "CEO- Forever Bella Medical Spa" June 6, 2025 5.0 I absolutely love Aesthetic Record—definitely a 5+ star platform! It’s incredibly user-friendly, keeps everything organized, and makes managing appointments, charting, and client records seamless. Their customer support is also prompt and helpful whenever I need assistance. It truly elevates the efficiency and professionalism of my practice. Pros Highly recommend! Always prompt, professional, and reliable—great service every time. Highly recommend! Always prompt, professional, and reliable—great service every time. Cons I love Aesthetic Record—it's user-friendly, efficient, and makes managing my practice so much easier! Review Source Response from Aesthetic Record June 9, 2025 Thank you so much for the glowing feedback! We’re thrilled to hear that Aesthetic Record has made such a positive impact on your practice. Our goal is always to provide a seamless, professional, and reliable experience, and we’re so glad that’s been your experience every time. We truly appreciate your continued support and look forward to helping your practice thrive even more! KB Karina B. Manager Medical Practice Used the software for: 1-2 years ### "Aesthetic Record Review" August 8, 2025 5.0 good, not difficult to use. quick to get help. private classes for the software are available for training. Pros It is very quick and efficient to get to a team member to get help on the software. They are able to log in and see patient's profile or wallet. Cons high charges for Stripe. and some lack of flexibility on adding services and inventory, it is difficult and convoluted. Review Source IF Ilan F. Operations Cosmetics Used the software for: Less than 6 months ### "Do not use Aesthetic Record" August 14, 2024 1.0 I am so disappointed that I decided to go the cheap route. Aesthetic Records is cheap for a reason.. Because they have bad tech and bad customer service. Spend a few extra dollars and go to a better company. Pros Other than it being cheap there was pretty much nothing else. Cons Bad tech, bad customer service, charge an onboarding fee and then provide no onboarding, said they give a refund on the monthly user fee. I have asked for the refund and I don't hear back. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Aesthetic Record It was the lowest price and it seemed to work for what we needed. But in the end it did not. Review Source AW Amanda W. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Aesthetic Record Review" July 30, 2024 3.0 I found my overall experience with the Aesthetic Record system to be frustrating. It did not meet my expectations. Pros I liked the ease of set up and implementation the most. Cons I found it to be very inefficient system for what we needed it for. Switched from [Cerbo](https://www.capterra.com/p/211395/Cerbo/) We were looking something better suited to a med-spa Review Source cK christina K. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Absolutely no customer service!" October 8, 2022 1.0 Horrible experience- I would NOT recommend to anyone. We purchased 2 swipe cards from them- both did not work. We did not know there was higher fees for keying in credit card info vs. swipe and for 2 years have been paying much higher credit card processing fees. When I inquired into lowering the rate a year ago, no one cared to look at my activity and point out to me that I could lower it by using swipe and not entering the credit card info for all my transaction. If there is glitch in the system- there are many and often it goes down, you can NOT get in touch with anyone. There is no way for you to speak w/ a human being. The "chat" feature is very frustrating and often times not helpful at all. My estheticians couldn't log in and they kept on telling her to clear her cookies- for hours this happened and finally she was able to get in. Weird things like 'no showing" clients that are check in, credit card not processing even though it says it processed- if you don't look at your batch super closely, you will miss it. Pros The reports screen/feature is useful- very easy to read. Cons Absolutely no customer support! The chat feature is useless. I have had people completely contradict someone else. I was on the Chat for 5 hrs bc of a billing issue and still not resolved. You can NOT speak with any live human being w/ this company. Please stay away. I have never worked with a company where they refuse to speak with someone. They do NOT care about customer service at all. That is not what their platform is about. When you are running a multi-millions dollar business, your time is very valuable and this company does not value your time. Reason for choosing Aesthetic Record Thought it was easier to use and set up. Did not know I would be experiencing the worst customer service experience/business in 15 yrs in the this business growing a $7m business. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) They have a human customer service staff and their interface is better and much more features. It's 2-3 times more but when running a business like ours, that is nothing. We also got a much lower credit card processing rate which will more than pay for the higher cost of the software many times over. Review Source JS Jacqui S. Owner/injector Medical Practice Used the software for: Less than 6 months ### "Failure to launch " November 15, 2020 1.0 Some of the reps were helpful and they were professional - unfortunately they are difficult to reach without 2-4 days advanced online scheduling which does no good to a busy practice. There was no flow to the training and they kept charging me month after month knowing we weren’t able to even implement the program or use it at all. After months of exhausting all the time & staff resources this was still not functional or useable in any way for us to even try it on one single client. We wasted so much $$ w staff time and energy and have asked for our $$ back yet nothing has happened and we are still being charged. I literally created my own system a few days after becoming so frustrated- and it’s working better than AR. Pros I loved the promise of what this software could do. EMR with electronic prescriptions, telemedicine, patient portal, etc... This was the 2nd time giving it a chance after 2 years prior when the glitches were abundant. Unfortunately w all the “updates” it still didn’t work as promised. Cons Incredibly cumbersome to attempt to set up. Company accepts no phone calls- any attempt to contact must be scheduled online for a meeting that is not 24/7 as indicated. No organization to the training at all. Just pieces all over the place. You have to re-enter every detail into a basically blank database. They say takes about 2 weeks- sure- maybe if you can devote 8-10 hrs a day to it for 14 days. It runs so slow- that by the time the photos are taken and done loading, I would normally be done with my client. The check out process is very very long and slow as well. So much duplication of effort and redundant clicks it’s insane. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Aesthetic Record We have used square for scheduling, invoicing, POS, reporting, and patient data storage without any problems EVER. We just needed aN EMR w telemedicine & electronic capacity for MD sign offs and prescriptions. Wanted to be paperless, which is what AR should have been able to do. Review Source Response from Aesthetic Record November 21, 2020 Jacqui, we appreciate you taking the time to leave us a review. Feedback is so important to us so we can continue to grow and maximize what Aesthetic Record can do for our clients. Since your initial onboarding, we have added a new training and onboarding process that we hope maximizes how our customers are able to build and implement our system successfully into their practices. Our ePrescribe will be launching as well! Again, we are always continuing to grow and I am sorry that our communication didn't come sooner to turn this around for you. -Nikki AB Alanna B. Nurse RN Cosmetics Used the software for: Less than 6 months ### "Poor Company" January 27, 2021 2.0 Pros Easy to handle and learn. Easy to look up clients and information. Cons This System is always down. We stopped making appointments on this app because there would be so many difficulties with clients trying to find there appointment or confirmation. We've had to use paper for consent and charting so many times due to your server being down. Its either one thing or another. I do not recommend using this for your company. I will be telling people that are in the same business as me to not use your company! Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Aesthetic Record Because it was the first one I came across and I just stuck with it. Review Source SG Scott G. Director Cosmetics Used the software for: Less than 6 months ### "So close, yet SOOO far" November 13, 2019 3.0 No program is perfect. Everyone has to make adjustments. The company has made more effort in ensuring they will not have to deal with them then helping. Pros The aesthetic look and web access is solid. It has good intentions to be better than others, but the execution falls well short. Cons The absolute worst part of this company is they do not let anyone converse through any median except texting via the program. No phone support or email. If you have a complicated questions you need to book time days in-advance to have screen share. If you have a problem you need fixed in a timely manner there is no way to do it. This is a large program that has glitches like all others. The work flow is not intuitive and so you will need help. Trying to converse in text takes hours to get a simple problem resolved that should have taken mins or seconds over a phone. I should have questioned a company that will not let you access them (think facebook or instagram). Not the level of care you need for a patient EMR. I have so much time invested building out the program that I can't change now. Lesson learned. Other issues, you have to move from desktop to ipad and back to desktop just to process 1 sales. Does not makes sense. All sales need to be associated to a full profile. This is standard for an EMR not great for retail, but the main issues is once inside a persons profile you actually need to leave it and search for them manually to book the sale. Why? This is the same as being inside a phone contact, then leaving to search your phone for the same contact just to make the call. Workflow!? Lastly, their solution to rectifying inventory problems is to just delete the difference. Not realizing that this would affect the accounting and profit/loss. Reason for choosing Aesthetic Record It was starting from a new platform. Review Source Response from Aesthetic Record December 13, 2019 Hi Scott- Thanks for leaving a review about your experience with Aesthetic Record. I am sorry to hear that you are so unhappy with the platform. We have gotten on phone calls several times, and as we don't have a direct phone number you know that you can always request a call back through chat. When you request a call back we call you and we speak to get issues resolved. We do have an email support@aestheticrecord.com if you prefer that as well. We have taken all of your suggestions and they are actually currently in development regarding inventory, these items will be coming in the new inventory management system so that you can damage out items, track shrinkage etc, As far as taking payments, you can take a payment directly from a procedure, we work with over 850 practices and this isn't something that anything other practice has reported as a workflow issue, it speeds up the checkout process. Please directly email me if you have any other questions! Best, -V DS Debra S. Business owner Medical Practice Used the software for: 2+ years ### "They care less about customer satisfaction as your practice grows. They know it’s hard to leave" August 8, 2022 2.0 It gets worse over time. They know it is a huge undertaking to change Pros All in one software to manage online booking, patient appts, charting, photos etc Cons Photo upload system. Customer support decreases as your practice grows. They simply don’t seem to care when you report issues. “I’ll share your concern….” Reason for choosing Aesthetic Record They promised to be more responsive, hipaa compliant, be a “full service” software Review Source BD Bradley D. MD Medical Practice Used the software for: 1-2 years ### "Cumbersome. Dreadful to train an additional staff. " March 20, 2022 3.0 I am a MD and clinic owner. I tried this software for a year and was very excited about all of the features they offer. However, many seem to be underdeveloped. Something simple like editing a patient's info can only be done following a specific sequence of clicks. I paid for the software setup and corresponded through email. Usually a relatively quick response, but it was inconsistent and I sometimes wanted to be able to call. Never able to call my point of contact. Pros Impressive and extensive list of features. Cons Features were either underdeveloped, time consuming to setup. The setup process in theory is worth the extra money, but in reality, the clinician is going to spend a great deal of time and energy and persistence to achieve this. Seems like there was always some kind of glitch that was happening. Reason for choosing Aesthetic Record Initially, the practice was new and the software was heavy on features and light on price. Review Source SR Stacy R. FNP-C Medical Practice Used the software for: 6-12 months ### "Terrible customer support" June 12, 2023 3.0 Pros This EMR has online booking and appointment reminders Cons They have terrible customer service. They require you to chat for all problems and they basically send you articles to read to figure it out for yourself. Review Source Response from Aesthetic Record June 15, 2023 Hello Stacy! I am sorry to hear that you feel that you had a poor interaction with the customer support team. We do offer training sessions and help Zoom calls where we can share screens. All you have to do is ask, and then we will coordinate a time to connect with you. If you email info@aestheticrecord.com we can help you get that scheduled. I would highly recommend going through our Partner Plan core training sessions, if you have not yet. It is really the key to success, you will assigned a coach and they take you through 4 key training to help get you operational with the main aspects of Aesthetic Record! KB Katie B. Owner Medical Practice Used the software for: Less than 6 months ### "Would not recommend" December 16, 2023 1.0 Overall, it has been disappointing and frustrating. Pros We liked the idea of AR to save time in the practice Cons We were encouraged to purchase quickly and were told AR would work with us as our practice was just getting off the ground, but after the purchase we were told any forms which were not soon ready to be uploaded, we would have to do ourself. This is very time consuming. The trainings are not set-up for users to ask questions and trouble shoot but are just like the YouTube videos - they scratch the surface and don’t give enough detail to actually set-up what needs to be done for the app to serve a busy practice. After an expensive purchase and monthly costs, we are STILL not able to use it in practice as it often misses important forms on the patient and staff sides of things. Additionally, we have taken a few payments using the AR payment system and are still unable to access that money. We have requested assistance several times and have re-entered our banking info (correctly) multiple times. Regardless, the money sits there and we cannot access it. Review Source JT Jonathan T. Controller Health, Wellness and Fitness Used the software for: 1-2 years ### "Awful product" October 5, 2023 1.0 Pros none that I am aware of. Possibly charting? Cons This software is deeply dysfunctional and amateurish. Inventory, reporting, workflow, compatibility with other software . . . it's all buggy and wonky and unreliable. I'm very surprised they are still in business. Review Source GB Ginger B. Owner Used the software for: Less than 6 months ### "Frustrating " May 26, 2018 3.0 Pros Good functionality for medspa- their foto comparison is really helpful and overall easy to use. Online booking is a nice feature for patients and charting is pretty easy. Cons The software itself is very glitchy, the calendar is hard to manage as it always blocks you at random times or doesn't allow you to move appointments around etc. But most importantly, communication is TERRIBLE! If you have an issue, there is no way of getting someone on the phone to help. I've had issues w multiple things since signing up that have made it very frustrating and impossible to run the business as it takes over a week to get things fixed. I signed up for their POS system and the card reader wouldn't connect, it took 2 weeks to get it fixed - so have a back up for everything because they make it impossible to run your business smoothly. Also get ready To have your money tied up for weeks. I am still waiting for them to deposit what is now a couple of thousand dollars into my account from transactions that I've ran thru their POS system but they never bothered to tell me I needed to submit additional documentation so they're just holding on to my money and at this point I still have NO IDEA when they're going to deposit because I'm yet to hear back from them. I'd say find another program! I'm too far in at this point to cancel but I deeply regret ever signing up for this service. Review Source LK Laura K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Way too complicated " January 6, 2022 3.0 Pros I did enjoy all the features however whoever wrote the code or created the steps to getting tasks done made it far too complex. It is hard to explain, but the ease of use is not there. The chat thank goodness was available because pretty regularly I would have to contact someone - I want a system that I do not need assistance with almost weekly. That said, the employees are great. The software, pretty terrible. They need to lean it out - too much noise. Cons Way too many things going on in the system and I feel bad giving a not 5 star review, but I purchased this because of the good reviews and I honestly do not understand how it has more than 3 stars. :( Review Source VR Verified Reviewer Director or Sales, Marketing and Legal Used the software for: 6-12 months ### "Very easy to use, easy to get charts in, awesome pictures" January 8, 2018 5.0 Easier practice management Pros Easy to use, easy to upgrade/downgrade as needed, very good picture quality, loads quickly and is cloud based. Cons Takes a bit of getting used to, but after a day or so of using it, it becomes second-nature to most people at our practice. Review Source HT Hillary T. Owner Hospital & Health Care Used the software for: 6-12 months ### "BEST software for my business!" January 24, 2020 5.0 Seriously amazing customer service. Pros This software has been instrumental in helping me build my business! I left a big medspa a year ago and went into a solo practice. I LOVE, LOVE, LOVE aesthetic record! I seriously couldn't have built it to what I have within a year without them. They save me time which makes me more money. Their system is easy, robust and great customer service. Plus they LISTEN and implement new features! You won't regret purchasing it! Cons The credit card processing company they use is a little too expensive so I process my credit cards separately. Review Source BS Brenda S. ARNP/owner & operator Medical Practice Used the software for: 6-12 months ### "Fabulous platform!" November 29, 2018 5.0 Very helpful business team- they don't just send you the platform and you are struggling to finesse the use of it- I can always get support either online or by phone- very strong staff support. This is what, I feel, will make their business so successful. Fantastic to work with all the time! Pros Ease of use, professional presentation, detailed documentation with HIPPA compliance. Cons I wish the before and after pictures were a bit easier to use- I tend to use an app on my phone for better control over the pictures- may be operator error! LOL Review Source MAG Mary Alice G. Owner Medical Practice Used the software for: 6-12 months ### "AR always happy for the new developments" June 12, 2023 5.0 Pros fairly easy to use once you get accustomed to it Cons dislike the incongruence between the app and the web version Review Source EE Elisa E. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing product!" October 21, 2018 5.0 Excellent program! I would highly recommend it to any medspa owner! Pros This has everything that you need to organize a medspa. From online booking to scheduling, to inventory to client management and more. Cons Takes a while to set up. Hard to import lists from previous programs, Also would love if there was an option to remove the Aesthetic Record logo from outgoing emails. Review Source SJ Stefanie J. NP Cosmetics Used the software for: Less than 6 months ### "Not satisfied " October 21, 2023 3.0 Not a good experience Considering trying another software program Pros Monthly service fee (now I know why it’s so inexpensive) Cons Not user friendlyConfusing Unable to speak with support (everything goes through chat) Review Source KS Ksenia S. President Used the software for: Less than 6 months ### "Great product! The app is super easy to use and it has great functionalities." January 9, 2018 5.0 Pros This software helped our business schedule better, and manage files and client charts. Significantly easier to use than other softwares we have used. Review Source Similar Products Featured