# Aesthetic Record Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aesthetic Record the right Medical Spa solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162938/Aesthetic-Record/reviews --- Aesthetic Record 3.5 (75) [View alternatives](https://www.capterra.com/p/162938/Aesthetic-Record/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Aesthetic Record Ease of use 3.5 Customer Service 3.5 ## Pros and Cons in Reviews SR Susena R OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It’s incredibly user-friendly, keeps everything organized, and makes managing appointments, charting, and client records seamless.“ June 6, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Frequent time-outs and app crashes slowed appointments, routine tasks required too many clicks, and exporting our own patient data carried an unexpected $1,120 fee after just two years of use.“ July 9, 2025 YD Yvonne D OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Like with any EMR, there have been occasional bugs when updates roll out, but their support team is responsive and committed to resolving issues quickly.“ September 3, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Original-resolution photos aren’t stored with standard documents, so downloading each chart manually is impractical, and the company quoted us $1,120 (!) to run an export of just two years of records.“ July 9, 2025 RD Russell D OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “My esperience with AR is always excellent when I get to chat with \[sensitive content hidden\]. When I first set up our clinice years ago \[sensitive content hidden\] was my point of contact.“ August 7, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Combined with a 90-day import process and limited support, these issues convinced us the platform does not prioritize efficiency or customer control of data.“ July 9, 2025 ZB Zeinab B ManagerAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “I love how there is a designated specialist for every step of the way.“ July 12, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “This was particularly frustrating because our data import on the way in—promised in 30 days—actually took more than 90, handled by an offshore contractor who was hard to reach and provided limited guidance.“ July 9, 2025 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sofia S. Plastic Surgery Resident Medical Practice Used the software for: Less than 6 months ### "A great tool with a great support team!" December 18, 2018 5.0 I'm loving it! Pros the chance on signing the consents with no paper and the procedures timeline..the chance of taking photos Cons its not easy at the beginning to find how to work with it! mainly because it differs from iPad to Mac. But they have a 24h great team support! Review Source LB Lexi B. Registered Nurse Cosmetics Used the software for: 6-12 months ### "Best Software for Business Big or Small!" December 1, 2020 5.0 The staff at Aesthetic Record are always there to answer any questions I have - the text option on the app is easy to use, and I know I'll get a prompt response every time. \[SENSITIVE CONTENT HIDDEN\] were super flexible in booking my teaching seminars and made my onboarding process a breeze! The YouTube videos are incredibly helpful whenever I need a quick "how to" or refresher. Pros Firstly, how inexpensive this software is. I was shocked to learn how affordable it was, especially as a small business over. I also love how versatile Aesthetic records is. I can do everything from place product orders, to host virtual consultations (which is critical in today's climate) to collect payment, distribute gift cards, and so much more! This software also gives me peace of mind come tax season - I know all of my financial information is accurate, organized, and up to date. Cons I can't really think of anything I don't like about this software. Alternatives considered [Salon / Spa Account Manager](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/) Reason for choosing Aesthetic Record The competitive price, how user friendly it is, and how I could complete every task involved in running my business in one program. Lastly, that I could trial the software for 2 weeks before purchasing, which proved to me how Aesthetic Record undeniably delivers an enhanced customer and client experience. Review Source HN Hailey N. Certified Professional Electrologist Consumer Services Used the software for: 6-12 months ### "Not as good as Gloss Genius" April 8, 2025 3.0 Pretty good, but not as good as Gloss Genius Pros How it shows the next available booking date without having to search for it. Cons Clunky. Hard to use. Clients fount it hard to use. Felt like using a very old PC. Review Source SR Susena R. Owner Medical Practice Used the software for: 1-2 years ### "CEO- Forever Bella Medical Spa" June 6, 2025 5.0 I absolutely love Aesthetic Record—definitely a 5+ star platform! It’s incredibly user-friendly, keeps everything organized, and makes managing appointments, charting, and client records seamless. Their customer support is also prompt and helpful whenever I need assistance. It truly elevates the efficiency and professionalism of my practice. Pros Highly recommend! Always prompt, professional, and reliable—great service every time. Highly recommend! Always prompt, professional, and reliable—great service every time. Cons I love Aesthetic Record—it's user-friendly, efficient, and makes managing my practice so much easier! Review Source Response from Aesthetic Record June 9, 2025 Thank you so much for the glowing feedback! We’re thrilled to hear that Aesthetic Record has made such a positive impact on your practice. Our goal is always to provide a seamless, professional, and reliable experience, and we’re so glad that’s been your experience every time. We truly appreciate your continued support and look forward to helping your practice thrive even more! KB Karina B. Manager Medical Practice Used the software for: 1-2 years ### "Aesthetic Record Review" August 8, 2025 5.0 good, not difficult to use. quick to get help. private classes for the software are available for training. Pros It is very quick and efficient to get to a team member to get help on the software. They are able to log in and see patient's profile or wallet. Cons high charges for Stripe. and some lack of flexibility on adding services and inventory, it is difficult and convoluted. Review Source IF Ilan F. Operations Cosmetics Used the software for: Less than 6 months ### "Do not use Aesthetic Record" August 14, 2024 1.0 I am so disappointed that I decided to go the cheap route. Aesthetic Records is cheap for a reason.. Because they have bad tech and bad customer service. Spend a few extra dollars and go to a better company. Pros Other than it being cheap there was pretty much nothing else. Cons Bad tech, bad customer service, charge an onboarding fee and then provide no onboarding, said they give a refund on the monthly user fee. I have asked for the refund and I don't hear back. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Aesthetic Record It was the lowest price and it seemed to work for what we needed. But in the end it did not. Review Source AW Amanda W. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Aesthetic Record Review" July 30, 2024 3.0 I found my overall experience with the Aesthetic Record system to be frustrating. It did not meet my expectations. Pros I liked the ease of set up and implementation the most. Cons I found it to be very inefficient system for what we needed it for. Switched from [Cerbo](https://www.capterra.com/p/211395/Cerbo/) We were looking something better suited to a med-spa Review Source cK christina K. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Absolutely no customer service!" October 8, 2022 1.0 Horrible experience- I would NOT recommend to anyone. We purchased 2 swipe cards from them- both did not work. We did not know there was higher fees for keying in credit card info vs. swipe and for 2 years have been paying much higher credit card processing fees. When I inquired into lowering the rate a year ago, no one cared to look at my activity and point out to me that I could lower it by using swipe and not entering the credit card info for all my transaction. If there is glitch in the system- there are many and often it goes down, you can NOT get in touch with anyone. There is no way for you to speak w/ a human being. The "chat" feature is very frustrating and often times not helpful at all. My estheticians couldn't log in and they kept on telling her to clear her cookies- for hours this happened and finally she was able to get in. Weird things like 'no showing" clients that are check in, credit card not processing even though it says it processed- if you don't look at your batch super closely, you will miss it. Pros The reports screen/feature is useful- very easy to read. Cons Absolutely no customer support! The chat feature is useless. I have had people completely contradict someone else. I was on the Chat for 5 hrs bc of a billing issue and still not resolved. You can NOT speak with any live human being w/ this company. Please stay away. I have never worked with a company where they refuse to speak with someone. They do NOT care about customer service at all. That is not what their platform is about. When you are running a multi-millions dollar business, your time is very valuable and this company does not value your time. Reason for choosing Aesthetic Record Thought it was easier to use and set up. Did not know I would be experiencing the worst customer service experience/business in 15 yrs in the this business growing a $7m business. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) They have a human customer service staff and their interface is better and much more features. It's 2-3 times more but when running a business like ours, that is nothing. We also got a much lower credit card processing rate which will more than pay for the higher cost of the software many times over. Review Source JS Jacqui S. Owner/injector Medical Practice Used the software for: Less than 6 months ### "Failure to launch " November 15, 2020 1.0 Some of the reps were helpful and they were professional - unfortunately they are difficult to reach without 2-4 days advanced online scheduling which does no good to a busy practice. There was no flow to the training and they kept charging me month after month knowing we weren’t able to even implement the program or use it at all. After months of exhausting all the time & staff resources this was still not functional or useable in any way for us to even try it on one single client. We wasted so much $$ w staff time and energy and have asked for our $$ back yet nothing has happened and we are still being charged. I literally created my own system a few days after becoming so frustrated- and it’s working better than AR. Pros I loved the promise of what this software could do. EMR with electronic prescriptions, telemedicine, patient portal, etc... This was the 2nd time giving it a chance after 2 years prior when the glitches were abundant. Unfortunately w all the “updates” it still didn’t work as promised. Cons Incredibly cumbersome to attempt to set up. Company accepts no phone calls- any attempt to contact must be scheduled online for a meeting that is not 24/7 as indicated. No organization to the training at all. Just pieces all over the place. You have to re-enter every detail into a basically blank database. They say takes about 2 weeks- sure- maybe if you can devote 8-10 hrs a day to it for 14 days. It runs so slow- that by the time the photos are taken and done loading, I would normally be done with my client. The check out process is very very long and slow as well. So much duplication of effort and redundant clicks it’s insane. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Aesthetic Record We have used square for scheduling, invoicing, POS, reporting, and patient data storage without any problems EVER. We just needed aN EMR w telemedicine & electronic capacity for MD sign offs and prescriptions. Wanted to be paperless, which is what AR should have been able to do. Review Source Response from Aesthetic Record November 21, 2020 Jacqui, we appreciate you taking the time to leave us a review. Feedback is so important to us so we can continue to grow and maximize what Aesthetic Record can do for our clients. Since your initial onboarding, we have added a new training and onboarding process that we hope maximizes how our customers are able to build and implement our system successfully into their practices. Our ePrescribe will be launching as well! Again, we are always continuing to grow and I am sorry that our communication didn't come sooner to turn this around for you. -Nikki AB Alanna B. Nurse RN Cosmetics Used the software for: Less than 6 months ### "Poor Company" January 27, 2021 2.0 Pros Easy to handle and learn. Easy to look up clients and information. Cons This System is always down. We stopped making appointments on this app because there would be so many difficulties with clients trying to find there appointment or confirmation. We've had to use paper for consent and charting so many times due to your server being down. Its either one thing or another. I do not recommend using this for your company. I will be telling people that are in the same business as me to not use your company! Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Aesthetic Record Because it was the first one I came across and I just stuck with it. Review Source JA Jessica A. INJECTOR Medical Practice Used the software for: Less than 6 months ### "Great experience" June 16, 2025 5.0 Everyone is so helpful and is able to find a solution quickly with additional solutions for the future. Pros \[sensitive content hidden\] did a great job answering all of my questions. He gave me alternative solutions for the future Cons it is sometimes difficult to find solutions. You have to look for resolution with chat instead of asking the AI tool Review Source AW Allison W. NP Medical Practice Used the software for: 2+ years ### "Continues to go downhill" October 5, 2022 3.0 Do not use if you have more than 1-provider and over 500 clients... I started using this software 4-years ago when it was just me and it was great for my little 1-woman show. The company also wasn't huge at that time and they had excellent customer service. Then around COVID I noticed things slipping- customer support wasn't as good, communication not as good, much more bugs. It was frustrating but I decided to stick it out because there were a lot of issues with many companies during COVID. Now 4 years later and I am still a small business with 5-employees but we have 5x'd revenue and client #'s and it has been just issue after issue with AR, to the point that it is inhibiting me growing my business. To name a few: - Patient information went to wrong client, including full name= HUGE hipaa violation, luckily we were able to explain the bug and didn't get sued... - Appointments being able to be booked during closed hours= creating a lot of work for me and my staff and also a 1-star review over this (now resolved after hours of my time) - Multiple times online booking has gone down - Really poor integration with Mailchimp - NO integration with Zoho and no help with this other than being bounced around for 3-weeks and then given a bunch of excuses/blaming us for why it didn't work after we had done everything asked of us Needless to say, we are now switching software but wanted to post as a warning to others. Pros Cheap and easy to use for newer practices that have time to deal when things don't go well or when things don't work... Cons Lots of bugs, integrations don't work well, tickets get lost and then tech issues never fixed. Review Source RJ Robin J. EVP of Operations Cosmetics Used the software for: 1-2 years ### "An EMR worth the $" February 22, 2022 5.0 I absolutely love working with \[SENSITIVE CONTENT\] Pros I love Aesthetic Record primarily because of the "customer service." I have used many EMR systems that lacked the support when most needed. AR responds timely and will work to reconcile challenges as quickly as possible. Cons My least favorite feature with AR is the lack of detailed reporting. I would love to see a forecasting report! Additionally, I would love to be able to export detailed reports with comments for the Surveys. The filter tool needs to improve as well. Reason for choosing Aesthetic Record I worked with AR at my last Spa and enjoyed it. When I moved to my new spa, the EMR had already been selected and it lacked in many areas. I decided it was best for the company to make the switch and AR was my only choice! Review Source KP Kobi P. Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitive content hidden\] on Chat was great" July 7, 2023 4.0 He really went above and beyond to simply add the google review link into the survey text/email for me! Pros Overall very good. Easy flow. Love the side by side photos but area restriction makes it tough to always compare. Cons Medical History isn't customizable and doesn't include an area to notate NP/MD Clearance given. Forms do not auto populate for future forms. Also treatment notes do not autopopulate. Review Source AB Ashley B. Spa manager Medical Practice Used the software for: 1-2 years ### "Too many glitches" December 7, 2019 3.0 We are a growing MedSpa and initially liked AR for it's low cost and promised capabilities. However, over the last year we have had countless issues with appointments being hidden, double booked, deleted etc. The promised memberships are full of glitches also, which prevents us from using it for that reason. In general it causes us a ton of extra work and upset patients. Definitely don't recommend. Maybe in a few years , but then again the customer service gets worse as they seem to grow. Pros Able to login from anywhere. Cheap if you're a small business with few employees. Cons Constant glitches and bad customer service. There's no phone number they require you chat for every problem, which gets very time consuming and difficult to actually get anything fixed. We've had such terrible problems with the software double booking, deleting appointments, hiding appointments, etc. At first I was patient but I have completely lost my patience, especially because they are not helpful in fixing and thoroughly looking into issues. Looking to switch asap, which is a huge job and a big disappointment. Reason for choosing Aesthetic Record Promise of membership options. Review Source Response from Aesthetic Record December 13, 2019 Hi Ashley, I am sorry to hear that you have experienced issues with the software. I would love to schedule a call with you to work through any of your concerns. Please email me at info@aestheticrecord.com and we will schedule a call to get these items worked through. PG Peter G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Aesthetics EMR keeps getting better" February 24, 2020 5.0 We’ve been with AR from it’s start and have been impressed by their ongoing efforts to make it the best. Support is awesome. Chat requests are answered immediately, and followed up by email documentation. AR staff are quick to realize if voice communication is necessary. Pros Flexibility in being able to mould the software to suit our needs. If one is slow to adapt to new EMR, one can role out one piece at a time. If one is prepared to jump in, AR offers everything necessary. Cons Hard to say. Updates may seem too frequent at times. We’ve never been interrupted by a update fail, so that’s great! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and flexibility. Review Source VR Verified Reviewer Master Aesthetician Used the software for: 6-12 months ### "Easy to use and lots of features." February 13, 2018 5.0 Pros Let me start off by saying I did a great deal of research before deciding on Aesthetic Record. I reached out to about a dozen of these software companies and finally got convinced with this software because of the capabilities. For one, adding people to use the software and teaching them to do everything so is a breeze. Second, making a new chart during a procedure is super quick and my patients sign consents right on the iPad app they have plus I can always see any services or products my patients have ever used. Third, it is very customizable; you can change consents or questionnaires anytime easily. Our patients like the app because making appointments is quick and painless and our clinic has never been busier and yet it all feels so smooth! Cons We have been waiting for the POS feature to come out for some time. I get that new developments take time but just wish it was faster. Our account manager is always helpful though which is nice. Review Source RS Raj S. MD Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Software but point of sale system needs major upgrade" November 17, 2021 4.0 Overall great alternative to other softwares for medical spa industry that are just ridiculously priced. Pros Good features, great reports. Takes a while to learn and workflow is not very user friendly. AR could become the best aesthetic software if they would let the software link with square or stripe for payments. Cons Merchant account. you don't have the option of using square or stripe which we love for ease of use. AR requires you to sign up with different merchant account. We still use AR however we switched back to square for POS and loyality program etc as our experience with the merchant account user by AR called clearnent was a total disaster. The devices offered to collect payments look cheap and are cheap. Review Source JP Janet P. receptionist Medical Practice Used the software for: 6-12 months ### "just ok - needs improvement" February 22, 2022 3.0 Pros The photos in profile are nice. Signing up for Aspire is a nice feature. Cons Click on a profile to message client Move/change appointments with out starting over Multiple promos/discounts should be allowed Aspire/Alle too many steps Review Source HT Hillary T. Owner Hospital & Health Care Used the software for: 6-12 months ### "BEST software for my business!" January 24, 2020 5.0 Seriously amazing customer service. Pros This software has been instrumental in helping me build my business! I left a big medspa a year ago and went into a solo practice. I LOVE, LOVE, LOVE aesthetic record! I seriously couldn't have built it to what I have within a year without them. They save me time which makes me more money. Their system is easy, robust and great customer service. Plus they LISTEN and implement new features! You won't regret purchasing it! Cons The credit card processing company they use is a little too expensive so I process my credit cards separately. Review Source BS Brenda S. ARNP/owner & operator Medical Practice Used the software for: 6-12 months ### "Fabulous platform!" November 29, 2018 5.0 Very helpful business team- they don't just send you the platform and you are struggling to finesse the use of it- I can always get support either online or by phone- very strong staff support. This is what, I feel, will make their business so successful. Fantastic to work with all the time! Pros Ease of use, professional presentation, detailed documentation with HIPPA compliance. Cons I wish the before and after pictures were a bit easier to use- I tend to use an app on my phone for better control over the pictures- may be operator error! LOL Review Source MAG Mary Alice G. Owner Medical Practice Used the software for: 6-12 months ### "AR always happy for the new developments" June 12, 2023 5.0 Pros fairly easy to use once you get accustomed to it Cons dislike the incongruence between the app and the web version Review Source EE Elisa E. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing product!" October 21, 2018 5.0 Excellent program! I would highly recommend it to any medspa owner! Pros This has everything that you need to organize a medspa. From online booking to scheduling, to inventory to client management and more. Cons Takes a while to set up. Hard to import lists from previous programs, Also would love if there was an option to remove the Aesthetic Record logo from outgoing emails. Review Source SJ Stefanie J. NP Cosmetics Used the software for: Less than 6 months ### "Not satisfied " October 21, 2023 3.0 Not a good experience Considering trying another software program Pros Monthly service fee (now I know why it’s so inexpensive) Cons Not user friendlyConfusing Unable to speak with support (everything goes through chat) Review Source KS Ksenia S. President Used the software for: Less than 6 months ### "Great product! The app is super easy to use and it has great functionalities." January 9, 2018 5.0 Pros This software helped our business schedule better, and manage files and client charts. Significantly easier to use than other softwares we have used. Review Source Similar Products Featured ## Related categories [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Spa](https://www.capterra.com/medical-spa-software/)[Patient Management](https://www.capterra.com/patient-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.