--- title: "Aesthetic Record Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Aesthetic Record the right Medical Spa solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/162938/Aesthetic-Record/reviews/" page_type: "reviews" language: "en" --- Aesthetic Record 3.5 (76) [View alternatives](https://www.capterra.com/p/162938/Aesthetic-Record/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Aesthetic Record Ease of use 3.4 Customer Service 3.5 ## Pros and Cons in Reviews YD Yvonne D OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Like with any EMR, there have been occasional bugs when updates roll out, but their support team is responsive and committed to resolving issues quickly.“ September 3, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Frequent time-outs and app crashes slowed appointments, routine tasks required too many clicks, and exporting our own patient data carried an unexpected $1,120 fee after just two years of use.“ July 9, 2025 SR Susena R OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It’s incredibly user-friendly, keeps everything organized, and makes managing appointments, charting, and client records seamless.“ June 6, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Original-resolution photos aren’t stored with standard documents, so downloading each chart manually is impractical, and the company quoted us $1,120 (!) to run an export of just two years of records.“ July 9, 2025 RD Russell D OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “My esperience with AR is always excellent when I get to chat with \[sensitive content hidden\]. When I first set up our clinice years ago \[sensitive content hidden\] was my point of contact.“ August 7, 2025 ha heather a Medical AestheticianCosmetics, Self-employedUsed the software for: Less than 6 months. “I don't like that sometimes the calendar slides up and down and some times it slides left to right to look for future dates.“ November 5, 2025 ha heather a Medical AestheticianCosmetics, Self-employedUsed the software for: Less than 6 months. “In general i can maneuver around without too much dificulty.“ November 5, 2025 AM Aya M COOMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Combined with a 90-day import process and limited support, these issues convinced us the platform does not prioritize efficiency or customer control of data.“ July 9, 2025 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sofia S. Plastic Surgery Resident Medical Practice Used the software for: Less than 6 months ### "A great tool with a great support team!" December 18, 2018 5.0 I'm loving it! Pros the chance on signing the consents with no paper and the procedures timeline..the chance of taking photos Cons its not easy at the beginning to find how to work with it! mainly because it differs from iPad to Mac. But they have a 24h great team support! Review Source LB Lexi B. Registered Nurse Cosmetics Used the software for: 6-12 months ### "Best Software for Business Big or Small!" December 1, 2020 5.0 The staff at Aesthetic Record are always there to answer any questions I have - the text option on the app is easy to use, and I know I'll get a prompt response every time. \[SENSITIVE CONTENT HIDDEN\] were super flexible in booking my teaching seminars and made my onboarding process a breeze! The YouTube videos are incredibly helpful whenever I need a quick "how to" or refresher. Pros Firstly, how inexpensive this software is. I was shocked to learn how affordable it was, especially as a small business over. I also love how versatile Aesthetic records is. I can do everything from place product orders, to host virtual consultations (which is critical in today's climate) to collect payment, distribute gift cards, and so much more! This software also gives me peace of mind come tax season - I know all of my financial information is accurate, organized, and up to date. Cons I can't really think of anything I don't like about this software. Alternatives considered [Salon / Spa Account Manager](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/) Reason for choosing Aesthetic Record The competitive price, how user friendly it is, and how I could complete every task involved in running my business in one program. Lastly, that I could trial the software for 2 weeks before purchasing, which proved to me how Aesthetic Record undeniably delivers an enhanced customer and client experience. Review Source HN Hailey N. Certified Professional Electrologist Consumer Services Used the software for: 6-12 months ### "Not as good as Gloss Genius" April 8, 2025 3.0 Pretty good, but not as good as Gloss Genius Pros How it shows the next available booking date without having to search for it. Cons Clunky. Hard to use. Clients fount it hard to use. Felt like using a very old PC. Review Source cK christina K. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Absolutely no customer service!" October 8, 2022 1.0 Horrible experience- I would NOT recommend to anyone. We purchased 2 swipe cards from them- both did not work. We did not know there was higher fees for keying in credit card info vs. swipe and for 2 years have been paying much higher credit card processing fees. When I inquired into lowering the rate a year ago, no one cared to look at my activity and point out to me that I could lower it by using swipe and not entering the credit card info for all my transaction. If there is glitch in the system- there are many and often it goes down, you can NOT get in touch with anyone. There is no way for you to speak w/ a human being. The "chat" feature is very frustrating and often times not helpful at all. My estheticians couldn't log in and they kept on telling her to clear her cookies- for hours this happened and finally she was able to get in. Weird things like 'no showing" clients that are check in, credit card not processing even though it says it processed- if you don't look at your batch super closely, you will miss it. Pros The reports screen/feature is useful- very easy to read. Cons Absolutely no customer support! The chat feature is useless. I have had people completely contradict someone else. I was on the Chat for 5 hrs bc of a billing issue and still not resolved. You can NOT speak with any live human being w/ this company. Please stay away. I have never worked with a company where they refuse to speak with someone. They do NOT care about customer service at all. That is not what their platform is about. When you are running a multi-millions dollar business, your time is very valuable and this company does not value your time. Reason for choosing Aesthetic Record Thought it was easier to use and set up. Did not know I would be experiencing the worst customer service experience/business in 15 yrs in the this business growing a $7m business. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) They have a human customer service staff and their interface is better and much more features. It's 2-3 times more but when running a business like ours, that is nothing. We also got a much lower credit card processing rate which will more than pay for the higher cost of the software many times over. Review Source JS Jacqui S. Owner/injector Medical Practice Used the software for: Less than 6 months ### "Failure to launch " November 15, 2020 1.0 Some of the reps were helpful and they were professional - unfortunately they are difficult to reach without 2-4 days advanced online scheduling which does no good to a busy practice. There was no flow to the training and they kept charging me month after month knowing we weren’t able to even implement the program or use it at all. After months of exhausting all the time & staff resources this was still not functional or useable in any way for us to even try it on one single client. We wasted so much $$ w staff time and energy and have asked for our $$ back yet nothing has happened and we are still being charged. I literally created my own system a few days after becoming so frustrated- and it’s working better than AR. Pros I loved the promise of what this software could do. EMR with electronic prescriptions, telemedicine, patient portal, etc... This was the 2nd time giving it a chance after 2 years prior when the glitches were abundant. Unfortunately w all the “updates” it still didn’t work as promised. Cons Incredibly cumbersome to attempt to set up. Company accepts no phone calls- any attempt to contact must be scheduled online for a meeting that is not 24/7 as indicated. No organization to the training at all. Just pieces all over the place. You have to re-enter every detail into a basically blank database. They say takes about 2 weeks- sure- maybe if you can devote 8-10 hrs a day to it for 14 days. It runs so slow- that by the time the photos are taken and done loading, I would normally be done with my client. The check out process is very very long and slow as well. So much duplication of effort and redundant clicks it’s insane. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Aesthetic Record We have used square for scheduling, invoicing, POS, reporting, and patient data storage without any problems EVER. We just needed aN EMR w telemedicine & electronic capacity for MD sign offs and prescriptions. Wanted to be paperless, which is what AR should have been able to do. Review Source Response from Aesthetic Record November 21, 2020 Jacqui, we appreciate you taking the time to leave us a review. Feedback is so important to us so we can continue to grow and maximize what Aesthetic Record can do for our clients. Since your initial onboarding, we have added a new training and onboarding process that we hope maximizes how our customers are able to build and implement our system successfully into their practices. Our ePrescribe will be launching as well! Again, we are always continuing to grow and I am sorry that our communication didn't come sooner to turn this around for you. -Nikki AW Amanda W. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Aesthetic Record Review" July 30, 2024 3.0 I found my overall experience with the Aesthetic Record system to be frustrating. It did not meet my expectations. Pros I liked the ease of set up and implementation the most. Cons I found it to be very inefficient system for what we needed it for. Switched from [Cerbo](https://www.capterra.com/p/211395/Cerbo/) We were looking something better suited to a med-spa Review Source IF Ilan F. Operations Cosmetics Used the software for: Less than 6 months ### "Do not use Aesthetic Record" August 14, 2024 1.0 I am so disappointed that I decided to go the cheap route. Aesthetic Records is cheap for a reason.. Because they have bad tech and bad customer service. Spend a few extra dollars and go to a better company. Pros Other than it being cheap there was pretty much nothing else. Cons Bad tech, bad customer service, charge an onboarding fee and then provide no onboarding, said they give a refund on the monthly user fee. I have asked for the refund and I don't hear back. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Aesthetic Record It was the lowest price and it seemed to work for what we needed. But in the end it did not. Review Source AB Alanna B. Nurse RN Cosmetics Used the software for: Less than 6 months ### "Poor Company" January 27, 2021 2.0 Pros Easy to handle and learn. Easy to look up clients and information. Cons This System is always down. We stopped making appointments on this app because there would be so many difficulties with clients trying to find there appointment or confirmation. We've had to use paper for consent and charting so many times due to your server being down. Its either one thing or another. I do not recommend using this for your company. I will be telling people that are in the same business as me to not use your company! Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Aesthetic Record Because it was the first one I came across and I just stuck with it. Review Source Elizabeth R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Horrible customer service DELAYS patient care" February 12, 2024 1.0 overall experience is BAD - do not recommend. Pros ease of photos and before and afters stored in the patient chart Cons You can only contact customer service through CHAT - they do NOT have a phone number to contact in case of an emergency. So if you patient has a complication and your eprescribing goes down, you can not help your patient! This is absolutely unacceptable and this company should be banned from providing EMR services if they can not guarantee a patient care issue is their #1 priority. Over the years customer service has consistently been inaccessible. The POS is useless, freezes constantly. I only use square as my POS because AR is so unreliable. You can not send invoices to patients. They update the app constantly which interrupts charting and does not allow you to save your LONG NOTES because of a forced update. If you have multiple ipads that need updating this is a constant battle. You can only chart on the app and can not do any documentation on the web browser - so if you forgot your ipad, you're out of luck. But for me it is the disregard for patient safety that is a HUGE RED FLAG. DO NOT GET! Look into Jane, Charm, Symplast Review Source JS Jessica S. owner Medical Practice Used the software for: 6-12 months ### "Been disappointed since day 1" April 4, 2023 2.0 Disappointing, frustrating. I want to change but once you get your records in the cost to transfer your own medical records is ridiculous. Pros It was the most affordable of the options. Organized Cons I have been disappointed with this software since day 1. Customer support often says they are "available" but frequently do not respond and do not get back to issues. The scheduling template often will not let you schedule at times that are open and available. I have expressed concerns with the program many times and have been told they will "forward these issues" but nothing ever changes. I feel like the creators of this have never actually worked in a medical or aesthetics location. You can only chart via the app, but you cannot even arrange your patients by alphabetic order. When you log into the system from a PC or Mac, it does not allow you to see procedures documented, so you must go back to a tablet to review records. I find there to be many unnecessary steps to start a procedure that are unnecessary for a smaller clinic and end up taking a lot of unnecessary time. Photos often do not upload and get lost. Reason for choosing Aesthetic Record price Review Source ZB Zeinab B. Manager Alternative Medicine Used the software for: Less than 6 months ### "management " July 12, 2025 5.0 Its been a great experience so far, anytime i have a question its answered so quick. so far so good ! Pros I love how there is a designated specialist for every step of the way. The weekend days that i am unable to reach my onboarding specialist i can connect with a live person in my chat box. Great experience so far! Cons i just started working with Aesthetic record, honestly its been great so far. No complaints as of now Review Source Response from Aesthetic Record July 14, 2025 Thank you for the kind words! We’re so glad to hear your onboarding experience has been smooth and that our live chat support has been there when you need it. Our team is here to support you every step of the way, and we’re excited to continue helping you grow with Aesthetic Record! Thank you for being apart of the AR community. JA Jessica A. INJECTOR Medical Practice Used the software for: Less than 6 months ### "Great experience" June 16, 2025 5.0 Everyone is so helpful and is able to find a solution quickly with additional solutions for the future. Pros \[sensitive content hidden\] did a great job answering all of my questions. He gave me alternative solutions for the future Cons it is sometimes difficult to find solutions. You have to look for resolution with chat instead of asking the AI tool Review Source AW Allison W. NP Medical Practice Used the software for: 2+ years ### "Continues to go downhill" October 5, 2022 3.0 Do not use if you have more than 1-provider and over 500 clients... I started using this software 4-years ago when it was just me and it was great for my little 1-woman show. The company also wasn't huge at that time and they had excellent customer service. Then around COVID I noticed things slipping- customer support wasn't as good, communication not as good, much more bugs. It was frustrating but I decided to stick it out because there were a lot of issues with many companies during COVID. Now 4 years later and I am still a small business with 5-employees but we have 5x'd revenue and client #'s and it has been just issue after issue with AR, to the point that it is inhibiting me growing my business. To name a few: - Patient information went to wrong client, including full name= HUGE hipaa violation, luckily we were able to explain the bug and didn't get sued... - Appointments being able to be booked during closed hours= creating a lot of work for me and my staff and also a 1-star review over this (now resolved after hours of my time) - Multiple times online booking has gone down - Really poor integration with Mailchimp - NO integration with Zoho and no help with this other than being bounced around for 3-weeks and then given a bunch of excuses/blaming us for why it didn't work after we had done everything asked of us Needless to say, we are now switching software but wanted to post as a warning to others. Pros Cheap and easy to use for newer practices that have time to deal when things don't go well or when things don't work... Cons Lots of bugs, integrations don't work well, tickets get lost and then tech issues never fixed. Review Source RJ Robin J. EVP of Operations Cosmetics Used the software for: 1-2 years ### "An EMR worth the $" February 22, 2022 5.0 I absolutely love working with \[SENSITIVE CONTENT\] Pros I love Aesthetic Record primarily because of the "customer service." I have used many EMR systems that lacked the support when most needed. AR responds timely and will work to reconcile challenges as quickly as possible. Cons My least favorite feature with AR is the lack of detailed reporting. I would love to see a forecasting report! Additionally, I would love to be able to export detailed reports with comments for the Surveys. The filter tool needs to improve as well. Reason for choosing Aesthetic Record I worked with AR at my last Spa and enjoyed it. When I moved to my new spa, the EMR had already been selected and it lacked in many areas. I decided it was best for the company to make the switch and AR was my only choice! Review Source KP Kobi P. Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitive content hidden\] on Chat was great" July 7, 2023 4.0 He really went above and beyond to simply add the google review link into the survey text/email for me! Pros Overall very good. Easy flow. Love the side by side photos but area restriction makes it tough to always compare. Cons Medical History isn't customizable and doesn't include an area to notate NP/MD Clearance given. Forms do not auto populate for future forms. Also treatment notes do not autopopulate. Review Source AB Ashley B. Spa manager Medical Practice Used the software for: 1-2 years ### "Too many glitches" December 7, 2019 3.0 We are a growing MedSpa and initially liked AR for it's low cost and promised capabilities. However, over the last year we have had countless issues with appointments being hidden, double booked, deleted etc. The promised memberships are full of glitches also, which prevents us from using it for that reason. In general it causes us a ton of extra work and upset patients. Definitely don't recommend. Maybe in a few years , but then again the customer service gets worse as they seem to grow. Pros Able to login from anywhere. Cheap if you're a small business with few employees. Cons Constant glitches and bad customer service. There's no phone number they require you chat for every problem, which gets very time consuming and difficult to actually get anything fixed. We've had such terrible problems with the software double booking, deleting appointments, hiding appointments, etc. At first I was patient but I have completely lost my patience, especially because they are not helpful in fixing and thoroughly looking into issues. Looking to switch asap, which is a huge job and a big disappointment. Reason for choosing Aesthetic Record Promise of membership options. Review Source Response from Aesthetic Record December 13, 2019 Hi Ashley, I am sorry to hear that you have experienced issues with the software. I would love to schedule a call with you to work through any of your concerns. Please email me at info@aestheticrecord.com and we will schedule a call to get these items worked through. PG Peter G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Aesthetics EMR keeps getting better" February 24, 2020 5.0 We’ve been with AR from it’s start and have been impressed by their ongoing efforts to make it the best. Support is awesome. Chat requests are answered immediately, and followed up by email documentation. AR staff are quick to realize if voice communication is necessary. Pros Flexibility in being able to mould the software to suit our needs. If one is slow to adapt to new EMR, one can role out one piece at a time. If one is prepared to jump in, AR offers everything necessary. Cons Hard to say. Updates may seem too frequent at times. We’ve never been interrupted by a update fail, so that’s great! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and flexibility. Review Source GB Ginger B. Owner Used the software for: Less than 6 months ### "Frustrating " May 26, 2018 3.0 Pros Good functionality for medspa- their foto comparison is really helpful and overall easy to use. Online booking is a nice feature for patients and charting is pretty easy. Cons The software itself is very glitchy, the calendar is hard to manage as it always blocks you at random times or doesn't allow you to move appointments around etc. But most importantly, communication is TERRIBLE! If you have an issue, there is no way of getting someone on the phone to help. I've had issues w multiple things since signing up that have made it very frustrating and impossible to run the business as it takes over a week to get things fixed. I signed up for their POS system and the card reader wouldn't connect, it took 2 weeks to get it fixed - so have a back up for everything because they make it impossible to run your business smoothly. Also get ready To have your money tied up for weeks. I am still waiting for them to deposit what is now a couple of thousand dollars into my account from transactions that I've ran thru their POS system but they never bothered to tell me I needed to submit additional documentation so they're just holding on to my money and at this point I still have NO IDEA when they're going to deposit because I'm yet to hear back from them. I'd say find another program! I'm too far in at this point to cancel but I deeply regret ever signing up for this service. Review Source LK Laura K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Way too complicated " January 6, 2022 3.0 Pros I did enjoy all the features however whoever wrote the code or created the steps to getting tasks done made it far too complex. It is hard to explain, but the ease of use is not there. The chat thank goodness was available because pretty regularly I would have to contact someone - I want a system that I do not need assistance with almost weekly. That said, the employees are great. The software, pretty terrible. They need to lean it out - too much noise. Cons Way too many things going on in the system and I feel bad giving a not 5 star review, but I purchased this because of the good reviews and I honestly do not understand how it has more than 3 stars. :( Review Source MW Michelle W. Director of Medspa Sales and Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "Aesthetic Record is the best we found!" August 28, 2020 5.0 As with any new process there is a learning curve. The support staff at AR truly made it as painless as possible. Pros The support for both implementation and training are second to none. The response time is the best of any software tool we use for our business. I can't say enough good things about the ease of getting in touch with a real human being. They don't hide behind a support ticket process or email submission form. If you need help you will be in contact with a live human being within a few minutes. There are very few companies left out there will this support philosophy. It's outstanding! Cons There are still a few quirks that we are working through but they are minor, really minor. We did free trials of many different programs and this one worked best with our business model by a mile. Reason for choosing Aesthetic Record The features, the pricing structure, ease of charting, ease of implementation, support, extensive training resources that were simple to access. Review Source BH Brittiany H. Office Manager/Patient Care Coordinator Cosmetics Used the software for: 6-12 months ### "Aesthetic Record" February 17, 2020 5.0 I’ve been extremely pleased with customer service when I have any issues. If it’s not something they can fix immediately, they follow up accordingly. Pros User friendly, multi platform capability (desktop/laptop, iPad, iPhone), online chat option Cons Unable to check out patients via desktop —must be done on iPad; doesn’t talk to quickbooks Review Source SE Shar E. lead aesthetician Health, Wellness and Fitness Used the software for: 6-12 months ### "I enjoy the features and open communication with Aesthetic Record!" December 21, 2018 5.0 Love it!!!! Pros I love the photos feature, I compare visit to visit with my clients and it helps them to see their progress. Prior to using AR I would have to constantly convince my clients of their progress. Cons I didn't like the charting or lack of charting for facials. It is great and easy for the injectors to chart but not for facials. Review Source BD Bailey D. RN Hospital & Health Care Used the software for: Less than 6 months ### "A must-have for any aesthetic service!" December 14, 2018 5.0 My experience has been great so far. I truly feel my business could not function without this product, and I highly recommend it for anyone starting their own aesthetic service! Pros I love how this software is all inclusive. I can literally do everything I need to do within it, from charting, to inventory, POS, all of it! And the customer service is superb, I have gotten all of my questions answered in a timely manner and Jessica has been gratin working with me one-on-one to get my business up and running smoothly. Cons I could not say anything bad about this software and the employees that operate it. Review Source DK Daryl K. Executive Director Medical Practice Used the software for: Less than 6 months ### "Intuitive and visually appealing software. " December 22, 2018 5.0 Very positive. The visual aspect improves sales and I like the simplicity and ease of use. Pros The way the photography is done and has a split screen to demonstrate improvement or areas of improvement is very helpful. Cons Note area needs improvement. Save area needs improvement. Needs to be able to have additional functions. The software should not go backward should go forward or back and the navigation is faulty for this reason. Review Source JP Janey P. RN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer Support is Fantastic" September 7, 2018 5.0 Pros Ease of use- design is very intuitive Fabulous, accessible, immediate customer support Cons Aesthetic Record is working on adding a feature to be able to schedule from the App. As of now (9/2018) appointments can only be made through the website. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.