# Page 3 | Aesthetic Record Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Aesthetic Record the right Medical Spa solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162938/Aesthetic-Record/reviews --- Aesthetic Record 3.5 (75) [View alternatives](https://www.capterra.com/p/162938/Aesthetic-Record/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Aesthetic Record ## Showing most helpful reviews Showing 51-75 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Katie B. Owner Medical Practice Used the software for: Less than 6 months ### "Would not recommend" December 16, 2023 1.0 Overall, it has been disappointing and frustrating. Pros We liked the idea of AR to save time in the practice Cons We were encouraged to purchase quickly and were told AR would work with us as our practice was just getting off the ground, but after the purchase we were told any forms which were not soon ready to be uploaded, we would have to do ourself. This is very time consuming. The trainings are not set-up for users to ask questions and trouble shoot but are just like the YouTube videos - they scratch the surface and don’t give enough detail to actually set-up what needs to be done for the app to serve a busy practice. After an expensive purchase and monthly costs, we are STILL not able to use it in practice as it often misses important forms on the patient and staff sides of things. Additionally, we have taken a few payments using the AR payment system and are still unable to access that money. We have requested assistance several times and have re-entered our banking info (correctly) multiple times. Regardless, the money sits there and we cannot access it. Review Source JS Jody S. Medical DirectorHop Medical Practice Used the software for: Less than 6 months ### "Customer Service" November 16, 2020 4.0 Customer service is EXCELLENT. Very responsive - I was online with an agent from about 4 pm this afternoon until about 7:15 pm to resolve a critical issue. The agent identified my problem and took action. The reason it took 3 hrs was because he had to call one of the administrators of the company on a Sunday afternoon who took his call and helped to resolve my issue. Now that is customer service. I had to forward documentation that I was who I was (understandably) and show that I was the true owner of my company and the legal administrator. My agent \[SENSITIVE CONTENT HIDDEN\] also took care of deactivating the employee who was fired and set me up as the legal administrator in a matter of minutes once they received my documentation. They did not make me wait until Monday for normal business hours to resolve the issue since this was a serious breach of confidentiality involving potential legal issues/problems caused by this employee. \[SENSITIVE CONTENT HIDDEN\] is definitely an asset to this company and a person with a great attitude. He made my issue a priority and validated me and my concerns without hesitation despite having to work overtime to get the job done. Well done \[SENSITIVE CONTENT HIDDEN\] Pros Not into it just yet since I was just made the official administrator today. Will post updated review and impressions later. Cons A little hard to navigate and find what I need however, I just discovered that an employee set herself up as the administrator which may be why I have not been able to do all the things I have needed to do to get this program up and running efficiently. I will update my review once I am able to actually run this program as the real administrator. Reason for choosing Aesthetic Record Recommendation of one of my representatives for one of my product lines Review Source Gina K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use and great value!" November 30, 2020 5.0 Pros I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have. Cons There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Cost Review Source JT Jonathan T. Controller Health, Wellness and Fitness Used the software for: 1-2 years ### "Awful product" October 5, 2023 1.0 Pros none that I am aware of. Possibly charting? Cons This software is deeply dysfunctional and amateurish. Inventory, reporting, workflow, compatibility with other software . . . it's all buggy and wonky and unreliable. I'm very surprised they are still in business. Review Source VR Verified Reviewer Area Sales Representative Pharmaceuticals Used the software for: 6-12 months ### "great customer service and a great product! " July 27, 2018 5.0 EMR charting solution, track coolsculpting procedures easily, HIPPA compliant, great customer service, online booking Pros easy to use, it keeps my practice organized, and I love the photo charting. I recently started using POS with AR and i love it. The on-boarding process was smooth, they sent me a card reader and was able to take payments very quickly. I am grateful that I can now track packages sold within my practice and AR automatically track sessions remaining within each clients profile, this has been a huge time saver for us. Cons I wish there was more functionality for email campaigns, i know they are currently creating this but wish it was here sooner. Review Source EO Elise O. Regional Manager Medical Practice Used the software for: 2+ years ### "HTB Review" February 22, 2022 3.0 Overall we have had a good experience. \[SENSITIVE CONTENT\] who I work directly with is absolutely AMAZING! She is always available and is able to help us when AR is not giving us what we want. Pros It is self explanatory. It is easy for an employee to figure out how to use it. Lots of videos for training. Cons That it is constantly having issues or goes down on a weekly basis. Review Source GB Ginger B. Owner Used the software for: Less than 6 months ### "Frustrating " May 26, 2018 3.0 Pros Good functionality for medspa- their foto comparison is really helpful and overall easy to use. Online booking is a nice feature for patients and charting is pretty easy. Cons The software itself is very glitchy, the calendar is hard to manage as it always blocks you at random times or doesn't allow you to move appointments around etc. But most importantly, communication is TERRIBLE! If you have an issue, there is no way of getting someone on the phone to help. I've had issues w multiple things since signing up that have made it very frustrating and impossible to run the business as it takes over a week to get things fixed. I signed up for their POS system and the card reader wouldn't connect, it took 2 weeks to get it fixed - so have a back up for everything because they make it impossible to run your business smoothly. Also get ready To have your money tied up for weeks. I am still waiting for them to deposit what is now a couple of thousand dollars into my account from transactions that I've ran thru their POS system but they never bothered to tell me I needed to submit additional documentation so they're just holding on to my money and at this point I still have NO IDEA when they're going to deposit because I'm yet to hear back from them. I'd say find another program! I'm too far in at this point to cancel but I deeply regret ever signing up for this service. Review Source KK Kylee K. Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "zero customer support" August 14, 2023 1.0 Pros The company is fairly new so they do have updated systems. Cons Their customer support is horrible and the features are extremely limited. I would suggest looking at other options before considering this. Review Source LK Laura K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Way too complicated " January 6, 2022 3.0 Pros I did enjoy all the features however whoever wrote the code or created the steps to getting tasks done made it far too complex. It is hard to explain, but the ease of use is not there. The chat thank goodness was available because pretty regularly I would have to contact someone - I want a system that I do not need assistance with almost weekly. That said, the employees are great. The software, pretty terrible. They need to lean it out - too much noise. Cons Way too many things going on in the system and I feel bad giving a not 5 star review, but I purchased this because of the good reviews and I honestly do not understand how it has more than 3 stars. :( Review Source Mary D. Nurse practitioner and owner Cosmetics Used the software for: 6-12 months ### "I live this program " February 27, 2019 5.0 Everything I need all electronically - no paper Pros The program has all you need in your aesthetic practice at your fingertips. Client info, consents, self scheduling, and before and after photos. It makes my practice so easy and streamlined! Cons It gets a little confusing between the app and the website. Review Source BL Bryan L. Director of Clinician Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly recommend" April 18, 2019 5.0 Highly recommended - I spent months researching and trialing EMR products until I found AR for our company. I tried all the big names, the expensive, and the free - nothing compares. Amazing representatives to work with as we first rolled out AR all the way through now as we have grown to a much bigger company using almost all of the features of AR. Pros Easy to use, very functional, all-in-one type serivces Cons Overall I can not complain, any little glitch or issue that I may have had was resolved pretty quickly. They really treat you like you are their #1 client and work with you Review Source VR Verified Reviewer Director or Sales, Marketing and Legal Used the software for: 6-12 months ### "Very easy to use, easy to get charts in, awesome pictures" January 8, 2018 5.0 Easier practice management Pros Easy to use, easy to upgrade/downgrade as needed, very good picture quality, loads quickly and is cloud based. Cons Takes a bit of getting used to, but after a day or so of using it, it becomes second-nature to most people at our practice. Review Source BT Baris T. Doctor Hospital & Health Care Used the software for: 1-2 years ### "Can be better" January 18, 2022 3.0 It could have been better, like now with Pabau. Pros Before After Documentation with Photo of Client Cons No Option for changing the Language for the countries who are not speaking English. Alternatives considered [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) Reason for choosing Aesthetic Record Price Review Source MW Michelle W. Director of Medspa Sales and Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "Aesthetic Record is the best we found!" August 28, 2020 5.0 As with any new process there is a learning curve. The support staff at AR truly made it as painless as possible. Pros The support for both implementation and training are second to none. The response time is the best of any software tool we use for our business. I can't say enough good things about the ease of getting in touch with a real human being. They don't hide behind a support ticket process or email submission form. If you need help you will be in contact with a live human being within a few minutes. There are very few companies left out there will this support philosophy. It's outstanding! Cons There are still a few quirks that we are working through but they are minor, really minor. We did free trials of many different programs and this one worked best with our business model by a mile. Reason for choosing Aesthetic Record The features, the pricing structure, ease of charting, ease of implementation, support, extensive training resources that were simple to access. Review Source HG Holly G. Director of Operations Medical Practice Used the software for: 6-12 months ### "For MedSpa Use" August 4, 2023 2.0 We definitely did not like it. Pros It is a good price for what you get. Fairly simple which can be nice for some people. Cons Features seemed almost non-existent. POS is very weak and clunky. Coupons and discounts in cart are very hard to work with. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Aesthetic Record Price Review Source BH Brittiany H. Office Manager/Patient Care Coordinator Cosmetics Used the software for: 6-12 months ### "Aesthetic Record" February 17, 2020 5.0 I’ve been extremely pleased with customer service when I have any issues. If it’s not something they can fix immediately, they follow up accordingly. Pros User friendly, multi platform capability (desktop/laptop, iPad, iPhone), online chat option Cons Unable to check out patients via desktop —must be done on iPad; doesn’t talk to quickbooks Review Source GB Gina B. Owner Medical Practice Used the software for: 6-12 months ### "User Friendly " January 16, 2019 4.0 I love that aesthetic record is adding more and more feature. Soon I believe they will have everything a medical needs so small businesses like mine will be able to just function off one software program. The customer support is excellent and they are willing to take suggestions. Pros I love that you can sign and send charts to a medical director for review and I love charting from the App. Cons Just still waiting for a few features so I can get rid of my other software system. Review Source SE Shar E. lead aesthetician Health, Wellness and Fitness Used the software for: 6-12 months ### "I enjoy the features and open communication with Aesthetic Record!" December 21, 2018 5.0 Love it!!!! Pros I love the photos feature, I compare visit to visit with my clients and it helps them to see their progress. Prior to using AR I would have to constantly convince my clients of their progress. Cons I didn't like the charting or lack of charting for facials. It is great and easy for the injectors to chart but not for facials. Review Source BH Brandie H. RN Medical Practice Used the software for: 6-12 months ### "Amazing software " October 13, 2018 5.0 I have been very pleased. The cost of the program is amazing for small and the functionality is perfect. Pros It is easy to use and thorough. I Enjoy having charts available at all ties on any device. Cons It was hard to learn at first However the customer service was amazing from the company and they walked me through each step Review Source BD Bailey D. RN Hospital & Health Care Used the software for: Less than 6 months ### "A must-have for any aesthetic service!" December 14, 2018 5.0 My experience has been great so far. I truly feel my business could not function without this product, and I highly recommend it for anyone starting their own aesthetic service! Pros I love how this software is all inclusive. I can literally do everything I need to do within it, from charting, to inventory, POS, all of it! And the customer service is superb, I have gotten all of my questions answered in a timely manner and Jessica has been gratin working with me one-on-one to get my business up and running smoothly. Cons I could not say anything bad about this software and the employees that operate it. Review Source AW Allison W. Medical Director Medical Practice Used the software for: Less than 6 months ### "Intuitive and easy to use, AMAZING customer support" September 13, 2018 5.0 So far so good! Hoping to save a lot of time with online records and EMR. Pros I have only just started using Aesthetic Record but so far have found it very intuitive and easy to use. I find that I can click around and figure out most things. On the items I have had questions about, or the many questions I had when just researching software, the customer service has been on point. Representative, in particular, has been very responsive, friendly, and helpful. The price is also great for a new company with few users! Cons Mostly nitpicking here- A library of consent forms etc would have been helpful, in particular, but at least you can customize your own Unable to add logo to forms but they are working on adding that function Payment swiper only integrates with iPad for now but they are also working on that I believe Review Source DK Daryl K. Executive Director Medical Practice Used the software for: Less than 6 months ### "Intuitive and visually appealing software. " December 22, 2018 5.0 Very positive. The visual aspect improves sales and I like the simplicity and ease of use. Pros The way the photography is done and has a split screen to demonstrate improvement or areas of improvement is very helpful. Cons Note area needs improvement. Save area needs improvement. Needs to be able to have additional functions. The software should not go backward should go forward or back and the navigation is faulty for this reason. Review Source JL Justin L. Medical Director Used the software for: Less than 6 months ### "So much easier to use than the outdated software I had!" February 7, 2018 5.0 Pros Ease of use. Its a very intuitive platform and I really like the picture guides they have so that pictures are always consistent. Loading up product and placing injections to patient procedures is very easy to do. Cons A longer trial would have been nice. Setting up your clinic takes about an hour but after that its pretty seamless. Review Source JP Janey P. RN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer Support is Fantastic" September 7, 2018 5.0 Pros Ease of use- design is very intuitive Fabulous, accessible, immediate customer support Cons Aesthetic Record is working on adding a feature to be able to schedule from the App. As of now (9/2018) appointments can only be made through the website. Review Source TD Tuan D. Medical Director Cosmetics Used the software for: Less than 6 months ### "The most user friendly app for aesthetic medicine that I have ever tested" February 26, 2019 5.0 Pros create inventory in no time, book appt on the fly Cons since it is cloud based, it is a bit slow to refresh Review Source Similar Products Featured ## Related categories [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Spa](https://www.capterra.com/medical-spa-software/)[Patient Management](https://www.capterra.com/patient-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.