# Page 10 | Splashtop Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Splashtop the right Remote Desktop solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews

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Splashtop

4.7 (730)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Splashtop

## Showing most helpful reviews

Showing 226-250 of 730 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EG

Erika G.  
Assistant editor  
Motion Pictures and Film  
Used the software for: Less than 6 months

### "Best remote option so far"

November 19, 2020

5.0

Pros

It's easy to access the multiple computers I need to. Bonus that I can be logged into more than one at once. I like the options for having different windows representing the different monitors and being able to move them and readjust size.

Cons

Unfortunately setting up remote audio was a hassle. Once I got it to work it's been seamless ever since. Second complaint about audio is that if you are working on Macs, you can't get audio through both the local and remote computer at the same time. Only 1 Mac will get the audio and it's not a quick function to toggle or switch between either. I've been told PCs support this function though :( this would be super helpful to have.

Reason for choosing Splashtop

Cheaper, more attractive / simple interface, works with macs, transmits audio with macs

Review Source

BJ

Bryce J.  
Material and Logistics Coordinator  
Construction  
Used the software for: 6-12 months

### "Splashtop to the rescue!"

September 22, 2023

5.0

it has been great, whenever I need it, it never fails!

Pros

Whenever I am having any technical issue with my workspace, our IT department can seamlessly hop onto my computer and fix the issue remotely via Splashtop

Cons

Sometimes it can auto-disconnect my IT help, but they are always able to get right back in no matter what

Review Source

Response from Splashtop

February 9, 2024

Hello Bryce, Thank you for sharing your experience with Splashtop! We're delighted to hear that it's been a reliable solution for your technical issues. While occasional auto-disconnections may occur, we're glad to know that your IT team can swiftly reconnect without hassle. We appreciate your feedback and are committed to continuously improving the reliability of our service to better serve your needs. Thank you for choosing Splashtop.

DM

Diana M.  
Office Manager/Legal Assistant  
Law Practice  
Used the software for: 1-2 years

### "Simple Setup, Easy to Use"

May 20, 2021

4.0

Programs that I only have downloaded on my CPU at work can be accessed remotely from my home! This is saving me time, money and energy.

Pros

When I had a change in circumstances and needed to transition to working from home for several months, this product was recommended to me by a colleague. It was easy to setup and super simple to use. I can now access my work computer from home!

Cons

I don't like how small it makes my screen. I have to zoom in to be able to see things well. I'm not sure if there is a workaround for this, and maybe it's because my laptop is smaller than my computer at work, so it just seems tiny when I'm using certain programs.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Splashtop

It was highly recommended by a colleague in my building.

Review Source

VR

Verified Reviewer  
Enterprise Systems Coordinator  
Education Management  
Used the software for: 2+ years

### "Awesome Remote Support Tool"

December 9, 2019

5.0

It has become our go to for tech staff working from home, and elsewhere. It is secure, has great features, and has allowed us to do necessary work and provide support outside the office.

Pros

Allows mas deployment throughout our district to securely remote assist our staff. It provides chat tools, screen selection for multiple screens, file transfer, and many more features.

Cons

The pricing model isn't ideal for a large environment like out, so we have had to restrict access to only a few technical staff members.

Review Source

PS

Philip S.  
Owner/Technician  
Information Technology and Services  
Used the software for: Less than 6 months

### "Real value a fair price"

May 22, 2020

5.0

I found Splashtop to be easy to use, and having the features like File-Transfer, Chat, Remote reboot, Desktop-Sharing, like their major competitor, but with up to 10 client PCs and at a significantly lower/fairer price, is a great and welcome value for me and many other small to medium, businesses!

Pros

As a sole proprietor PC Repair business owner, budget, security and diagnostic and remote desktop features are my highest priorities and Splashtop fits most of the bill.

Cons

I would rather be given a new password by my client and have to input it before I can remote-in on their PC each time. I have already had them be concerned about this. I told the client, people shoud always have a password or PIN login for Windows instead of an auto-login option for their own security. Other than that, I love Splashtop Business's features and performance.

Reason for choosing Splashtop

I have a mobile PC Repair business for small business and residential clients and I don't find a lot of call for remote desktop software; however, I do have some clients who live some distance from me and now that we are in the middle of a Stay-At-Home order due to a global pandemic, I still need to be able to provide my client's who ask for it, with remote software/Operating System support. Given that I need to support more than one client but not more than 10 remotely, Splashtop Business with all its essential features and value-pricing fits the bill perfectly!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer is largely overpriced if you are not using the free version for personal use. it has nice features and requires a different password for each session with the same client, which I like, but the price is too high!

Review Source

KB

Kyle B.  
Technical Support Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Make a SPLASH with your Tech Support!"

February 16, 2023

5.0

Pros

Splashtop makes it really feel as though you are standing in front of the device, actively using it, regardless of the operating system. I was able to use terminal and command prompt/admin commands with no issues. Customizing the SOS app for our end users was a breeze and actually fun! I couldn't reccommend Splashtop enough for remote support.

Cons

It costs money and it doesn't come preinstalled on hardware when I purchase it from manufacturers! Haha.

Review Source

JW

Jay W.  
Solution Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Splashtop Just Works!"

June 11, 2020

5.0

The SOS Software has made on demand support with client easy. I give them the website to go to and generate an access number, they tell it to the tech and hit enter and remote directly into SOS. Fill the gap from our service contract customers and our new customers.

Pros

I have been a long time client of Splashtop close to the beginning before anyone knew of it. I like the ease of use, it just works like the other products. It lets me connect to new and one time customers easily cutting down on travel .

Cons

I have the streamer product and was a little reserved about adding SOS because of cost as I'm a one person shop. If were to have a branded connection would be cool or a link on my website with a branded page. Otherwise I have not had a problem with people finding the correct website and login in. it's been fairly easy for them.

Reason for choosing Splashtop

Being a long time client with Splashtop I have been on my first contract...so when I needed to add a user to my contract I didn't fit the new contract. The powers that be recognized me as a long term client (small) and adjusted it for my business. These days finding loyalty is rare! Having Splashtop as a business partner has been great, I would not look anywhere else for this type of product!

Review Source

Response from Splashtop

June 30, 2020

Hi Jay, Thank you for being a Splashtoper since 2014. For the custom branding feature, it's now available on all SOS subscriptions. If you would like to pro-grade, our entire team is at your disposal. Thanks again for being our customer! Sincerely, Antonia Wang Splashtop Customer Success team

TY

Terry Y.  
President  
Public Safety  
Used the software for: 2+ years

### "Great remote control software "

July 26, 2023

5.0

my overall experience with this software has been great

Pros

ease of use. Great price point. I have never had an issue with this s9ftwaee

Cons

I do not have a least issue with this software

Review Source

Response from Splashtop

January 30, 2024

Hello Terry, Thank you so much for taking the time to share your positive experience with Splashtop. We're thrilled to hear that you find Splashtop easy to use. We aim to provide a seamless and reliable experience, and your feedback reaffirms our commitment to delivering quality products. If you ever have any questions or need assistance, feel free to reach out.

JD

Joe D.  
Lawyer  
Law Practice  
Used the software for: 2+ years

### "Great product"

July 26, 2023

4.0

Being able to work away from the main office is very useful.

Pros

It works effectively without giving grief!

Cons

None that I can think of. The product works as advertised.

Review Source

Response from Splashtop

January 23, 2024

Hello Joe, Thank you for your positive review! We're happy to hear that our product has been efficient. If you have any questions, comments, or suggestions, please don't hesitate to reach out. Thank you for choosing Splashtop.

Manny P.  
Network Administrator / Cable Technician  
  
Used the software for: 1-2 years

### "Great Remote Support"

March 29, 2018

4.0

Would recommend and I had nothing bad to say about this company besides that they can add more features like their competitors.

Pros

I have used this software several times for remote support and was impressed on the various devices that it supports. With a few clicks you on a user's computer.

Cons

The software could be improved and I wish they had an area to add scripts to make remote support easier to do.

Review Source

Response from Splashtop

April 3, 2018

Glad you're enjoying Splashtop Remote Support. We're working on scripts features for our upcoming Remote Support Premium edition. You can get more info and early access by clicking the Premium option on the Splashtop Remote Support web page.

JM

James M.  
Senior System Engineer  
Printing  
Used the software for: Less than 6 months

### "Easy Access, across multiple platforms"

April 28, 2021

5.0

Overall, I've been extremely happy with Splashtop Business Access. It is well worth the minimal fee for the time it has saved me and the convenience it has provided.

Pros

Ease of use and reliability are the two most important features of this software for me. Setup on PC was extremely straightforward, and access via both PC and iPad works exactly as advertised. Using a bluetooth keyboard and mouse with the iPad app allows you to remotely control the target machine with a keyboard and mouse as if you were sitting in front of it. An additional feature that I was not looking for but have found myself using frequently is the ability to easily transfer files between the target computer and the controlling device. With the many unique needs of access to different machines from different locations that the Covid lockdown has brought us, this software has proved priceless to me.

Cons

The only con, and it is a small one, is that I feel the "Connection Quality warning" or "Your connection is slow" warning shows up more than I think it should, especially when the speeds available to both the target and controlling devices are known to be, if not super fast, at least OK for most software. However, typically it's just a warning, and I'm still able to do whatever I'm trying to do with very little lag.

Review Source

AR

Abraham R.  
President  
Wholesale  
Used the software for: 2+ years

### "Connected all the time"

July 27, 2023

5.0

Pros

You can connect to your computer from anywhere easy and affordable.

Cons

I don’t found any cons from this software. I’m very happy with it.

Review Source

Response from Splashtop

February 6, 2024

Hello Abraham, Thank you for your glowing review. We're thrilled to hear that you find our software both easy to use and affordable. Our goal is to provide seamless connectivity to your computer from anywhere, and we're delighted that we've met your expectations. Your satisfaction is our priority, and we're committed to maintaining the high standard of service that has made you so happy. If you ever have any questions or need assistance, please don't hesitate to reach out.

LR

Ludovic R.  
Engineer R&D  
Construction  
Used the software for: 2+ years

### "Efficiency"

May 28, 2020

5.0

Pros

The most interesting in this software is how that is efficient and easy to install and make all needed setups. After, of course the price compare to equivalent platform is unrivaled. With the deploy app process is very easy to install on all machine with a minimum configuration needed. The view on all machines reachable is efficient and easy to setup to give access different machines (users, groups...) Of course, there are several improvements needed but the basic functions are already impressive, efficient, and work how they are supposed to work.

Cons

Currently, no bad points, splashtop works like a charm.

Reason for choosing Splashtop

I already used the personal version on the begin iOS app and see the efficiency and easy to use. The price was also a point to take in count

Review Source

Miguel T.  
IT Director  
Higher Education  
Used the software for: Less than 6 months

### "Using Splashtop during pandemic"

June 8, 2020

5.0

During the pandemic lock-down, our IT department had to continue provide technical support to students and faculty who continue having their classes online, this tool arrived on time.

Pros

Providing support to users who uses Windows based computers is straight forward. End users that never used Splashtop before did not have any problems sending us the 9-digit code in a short time. What helps is that the remote software is not heavy and the UI is easy to understand.

Cons

Sometimes I find myself using a Linux based computer and need to provide remote help, sadly I could not find a Linux version for the agent side.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Splashtop

Splashtop is affordable, other products may have voice communication and other features that could make the software bigger and expensive, however, in our setup we do not need those extra features.

Review Source

Response from Splashtop

June 30, 2020

Hi Miguel, Thank you for the rating and review. Our goal is to provide the simplest and fastest remote access and remote support solution at an extremely affordable price. A good news to share with you that we do support Linux. Here's the link for your reference: https://www.splashtop.com/downloads#sos If you need any further assistance, please contact us at customer-success@splashtop.com. Our entire team is at your disposal. Sincerely, Antonia Wang Splashtop Customer Success team

MK

Mark K.  
President  
Computer Software  
Used the software for: 1-2 years

### "Great Remote Support Product"

October 27, 2020

5.0

Overall, we've been satisfied. It works, it doesn't go down.

Pros

Splashtop was a replacement to us, for LogMeIn (LMI), which had gotten to be price-EXhorbitant over the years! The cost/user's desktop experience was much more manageable, and, therefore, justifiable with Splashtop, versus LMI, and a bunch of competitors...more "bang for the buck" so to speak.

Cons

The SOS costs could be lower...and, the ability to use, say, a "Zoom Meeting" type experience (say, a broadcasted support/training session) should be a standard part of the software! We've been pushing for this, since LMI and GoToMeeting both offered this very important feature!

Reason for choosing Splashtop

Strict review and testing, combined with Industry and peer reviews, of the product!

Switched from

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

COST!!!

Review Source

VR

Verified Reviewer  
President  
Information Technology and Services  
Used the software for: 1-2 years

### "Affordable Remote Support"

November 11, 2022

5.0

Pros

The ease of use for clients is great! When the customer is already frustrated with a technical issue, the last thing they want is to struggle with complicated remote support software. Quick and easy download / install allows us to connect to the customer within 1-2 minutes.

Cons

We haven't come across anything we do not like about this software. We run multiple trials, tests, and purchased the product to deploy for customer support and it always delivers.

Review Source

LA

Lance A.  
IT Manager  
Oil & Energy  
Used the software for: 2+ years

### "Leader of the pack"

December 20, 2018

5.0

Through the various subscription options, I can be the superhero I need to be without using proximity as an excuse/crutch. With Splashtop, I can investigate and resolve most any problem using an Internet connected device. Whether I'm in the office, at home or out of reach, all I need is the Internet and I'm my company's biggest and best problem solver.

Pros

Everything...and I mean it. Splashtop is lightweight, easy to deploy, has tons of features/options, etc. All the features a small business can/will actually use and at a price-point that isn't considered abusive.

Cons

The key word being "did", I was one of the very first to try something not named LMI. At that time, Splashtop was rudimentary and lacked a tremendous amount of functionality. But that's all in the past now. I still use LMI and TeamViewer in various capacities and for different reasons (not by choice), but my go-to is (and has been for 3 years now) SPLASHTOP. For the form, feature and function, there's nothing in the pay-for space that even comes close, period.

Review Source

VR

Verified Reviewer  
Director of Technical Support  
Mental Health Care  
Used the software for: 1-2 years

### "Fantastic tool to provide support to user"

October 6, 2020

5.0

This has been a very good product to use to provide user's support.

Pros

Very easy to use with a simple interface. When the user is ready for remote support, just a few click/tap away and an agent can rapidly see the user's screen and help them out.

Cons

Originally (or when using an older version of the App for Apple's device specifically"), the process to "broadcast" the user's iPad screen was somewhat confusing to the user. But this has been changed in newer version and nothing really to complain about.

Review Source

SC

Steven C.  
Managing Partner  
Law Practice  
Used the software for: Less than 6 months

### "Excellent User Experience!"

May 27, 2020

5.0

I'm able to work remotely with no loss of productivity and also able to provide support to other users who do not know how to solve computer issues themselves.

Pros

I was particularly impressed with the sound transfer features of the software. I selected my desired sound settings on setup of the program, rather than having to select it with each session. There was no delay or latency and the full screen function makes it appear that I am sitting at my office computer. The cost was low and the value very high, especially when compared to other similar software, some of which costs 10 times as much.

Cons

Two different software programs, a streamer and a business program, must be loaded. It would be nice to only have to load one program, but this was not that much of a hassle.

Alternatives considered

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

Reason for choosing Splashtop

Logmein was very expensive and the quality was not one bit better than Spashtop.

Switched from

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)

The prior program was slow and the sound transfer feature was very weak and had to be enabled with each session. When it was enabled, it caused degrading graphics.

Review Source

Jessica G.  
Office Manager  
Real Estate  
Used the software for: 6-12 months

### "I used to Recommend TeamViewer, NOW its all about Splashtop!"

November 24, 2020

5.0

I came from using Teamviewer, i will never go back. Splashtop is honestly perfect to use.

Pros

I loved the easiness of just having a username and password to access my computer, i used to use TEAMVIEWER, and of course we needed the IP address, so some unique number, if not forget it you are out of luck ... this is so much easier and user friendly. Plus, totally inexpensive.

Cons

It was a bit difficult to maneuver at first, trying to get the screen to fit was the worse, i eventually got it and it works fine,

Review Source

JL

Julie L.  
President  
Accounting  
Used the software for: 2+ years

### "Help your business grow with Splashtop Business Access"

July 29, 2019

5.0

The company is wonderful. The tech support is quick and effective and they don't stop until they get your problem solved as well as have great follow up after the fact. The price is affordable and the downloads quick.

Pros

We love the ease of setup for both us and our customers. When a new client comes on board, we simply send them the link, and in no time we are securely connected to their device.

Cons

That there is difficulty transferring very large files such as their QB desktop back up file

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer got way overpriced and the downloads took a long time which worried the new customers.

Review Source

PC

Paul C.  
Director  
Construction  
Used the software for: 2+ years

### "Excellent Remote software"

July 27, 2023

5.0

Pros

Product is easy to use and is reliable to use remotely.

Cons

The response time is a little slower than actual time on the remote access

Review Source

Response from Splashtop

February 5, 2024

Hello Paul, Thank you for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find our remote software excellent. We appreciate your feedback regarding the response time, and we're constantly working to optimize and enhance our services. Our team is committed to providing a seamless remote experience, and your input helps us identify areas for improvement. We value your support and look forward to continuing to meet and exceed your expectations with future updates and enhancements. Thank you for choosing Splashtop.

VR

Verified Reviewer  
VP of Logistics  
Consumer Electronics  
Used the software for: 1-2 years

### "The best of many we've tried!"

April 20, 2021

5.0

Splashtop rescued us during the pandemic and we will continue to use it for employees who must work outside of the office

Pros

Splashtop is faster and has better resolution than most remote desktop software solutions. There is an option to view two monitors and print remotely.

Cons

Of course, Splashtop, like any other remote desktop software, has a bit of a lag and you can't set it to stay logged in, indefinitely.

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

It wasn't my decision to switch.

Review Source

VR

Verified Reviewer  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "Awesome work from home software"

June 10, 2019

5.0

Overall everything has been wonderful with this software. I love it.

Pros

I LOVE how easy this software is to use and how fast the system moves when you are working remotely. The previous software we used was so difficult to log in and when you finally did log in it was SO Slow. This software is awesome. Very easy to use, setup was super easy, and the options available once logged in are amazing. I have 2 screens in my office, but only 1 screen at home, but when I log in it gives me the only to only see 1 monitor or two.

Cons

There isn't much I don't like abou this software. I think it's a great remote software and it really makes it easy for me to login from home when I need it and it connects super quick.

Review Source

WP

Wilfredo P.  
IT  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Remote app"

July 19, 2020

5.0

Remote connection for customers at any time.

Pros

Price and easy to use for the end users.

Cons

sometimes controlling the other computer when installing apps.

Reason for choosing Splashtop

Stability and customer service

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price and stability

Review Source

Response from Splashtop

August 10, 2020

Hi Wilfredo, Thanks a lot for the review and rating. We've been dedicating to deliver the best value remote access and support solutions to our customers. We are so glad to hear your comment. Our Splashtop On-Demand Support (SOS) has the feature that allows to elevate to admin privilege. Here's the relevant article for your reference: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360002438071-Connecting-with-Admin-Rights Please feel free to contact us if you need our assistance. Thanks again for choosing Splashtop! Regards, Antonia Wang Splashtop Customer Success team

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