# Page 4 | Splashtop Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Splashtop the right Remote Desktop solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews

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Splashtop

4.7 (730)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Splashtop

## Showing most helpful reviews

Showing 76-100 of 730 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KJ

Ken J.  
President  
Information Technology and Services  
Used the software for: 1-2 years

### "Splashtop, the best remote access tool on the market."

June 3, 2023

5.0

When another product for viewing and supporting remote customers or team members starting getting stupid on their pricing model, we went in search of a reliable replacement. After the 30 day eval period we signed up and never looked back. We are always evaluating software but have never found an alternative with the same value. We are very happy with splashtop.

Pros

I can have multiple staff use a single login. The price is in a range that as I add staff I can afford the additional license. I have a rescue link my my web site. The product is stable and consistent. I can remote support IoS and PC devices.

Cons

There is nothing I need that this product does not do.

Reason for choosing Splashtop

The selection criteria were:Price,Support Windows, IoS, Chromebooks.Must allow the download from our website.Support multiple screensSupport multiple instances at the same time.

Review Source

Response from Splashtop

January 19, 2024

Hello Ken, Thank you for taking the time to share your experience with Splashtop. We're excited to hear that you find Splashtop to be the best remote access tool on the market. We appreciate your positive feedback on the stability and consistency of our product, as well as its compatibility with various platforms, including IOS and PC devices. We understand the importance of pricing transparency and flexibility, and we're delighted that Splashtop meets your needs without any unnecessary features or costs. We're happy to have you as a satisfied Splashtop user, and we look forward to continuing to exceed your expectations in the future. If you ever have any questions or feedback, please don't hesitate to reach out to our support team. Thank you for choosing Splashtop.

GG

Gregory G.  
Owner  
Information Services  
Used the software for: 2+ years

### "Daily use for IT Support - Almost flawless"

December 11, 2020

5.0

My overall experience with Splashtop is great. If I send them a question, which is rare due to the simplicity of the software, they answer very quickly. I have even called and gotten to talk to a real person that knows what they are talking about.

Pros

I have an advanced account, which means I can let my clients setup a free Splashtop account, then I can give them access to their specific computer for their own home acess. I have used this for over 40 computers and users during the pandemic, and it has been one of the best things I have ever used. These people have multiple monitors at work, and I setup their home computers to match, so they can actually use a 3 monitor system at home that mirrors their work computers. And....I can remote their computers at the same time that they are if they need help, and they can see what I am showing them. I can also do random drop ins and see what they are doing, if they are working, etc. I can split up by different clients and the user interface to do this is simple. I will definitely be using this software for years to come if they don't update it and mess me up. The SOS will let me see iPad and iPhone screens and talk on the phone with the users to help them get through problems on their devices. Pretty simple.

Cons

What I like least is the fact that Apple will not let Splashtop SOS control and iPad or iPhone instead of just seeing what the user is doing.

Reason for choosing Splashtop

Pricing, simplicity of deployment for different customers. Isolating customers and users by groups. Not having to have a password key app to even access the software. Splashtop uses 2 layer authentication and it is fine, as I get an email of every connection, I get logs of when the software is used, everything I need to complete my audits.

Review Source

BW

Barry W.  
Manager  
Broadcast Media  
Used the software for: 2+ years

### "This is the product you need!"

July 26, 2023

5.0

I was a former user of GoToMyPC. Always had problems with not being able to connect. I found Splashtop and decided to give it a try. I am totally happy with Splashtop and have no desire to look for anything else. It does everything that I need it to do and is so easy to use. Thanks Splashtop for a great product!

Pros

Easy to use for remote computer work, programming, and audio file transfers. I have used Splashtop from all over the world with very few complications. Usually, the complications are from a lack of service from my remote locations.

Cons

I can’t think of anything I don’t like. Splashtop does everything I need it to do.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Splashtop

Better price and it just works better for my use. I remote control a radio station with it.

Review Source

Response from Splashtop

January 30, 2024

Hello Barry, Thank you so much for taking the time to share your positive experience with Splashtop. We're thrilled to hear that our product has met your expectations and has proven to be a valuable tool for you. We appreciate your feedback on the absence of any discernible cons and are delighted that Splashtop fulfills all your needs seamlessly. We understand the frustration that can arise from connectivity issues, and we're proud to have provided you with a reliable solution. Thank you for choosing Splashtop

Anita Pizycki C.  
Owner  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Great Value Compared to Competition "

June 8, 2022

5.0

Splashtop Business Access Pro allows me peace of mind that I can always access my main computer or help clients remotely. One click and it's like I'm sitting right there in my office or theirs. It was easy to install. Email support was fast and helpful. And you can't beat the price compared to services like Teamviewer and LogMeIn. Much better quality of view and no lag like on RemotePC.

Pros

Easy to install and use. Keep multi-monitor settings and permissions so one click and you're ready to go. No fussing no sliding screens around. Keystroke to screen movement is real-time with no hesitation. Full screen and resolution settings allow a clear view of remote computer screens

Cons

None I have found to date while using Splashtop

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer cost

Review Source

DH

Damien H.  
Technical Support Specialist  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "An excellent alternative to the big names"

June 5, 2023

4.0

Its been a solid program from the beginning. I did try out the virus protection for a while but I cancelled it due to it being too limited. I did stick with BitDefender but with my own gravityzone account.

Pros

I think the overall speed of the program is its best feature. Once you have the Splashtop client installed on the remove machine, connecting and working on a remote computer is quick. I've never had a connection drop and I am able to do everything i need to do.

Cons

The updates get a annoying. Its not that there are too many but I don't like when programs check for updates when starting the program. Id rather a visual prompt on the interface to let me know an update is available and I can then download and install at a more convenient time.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Costs got out of control.

Review Source

Response from Splashtop

January 19, 2024

Hello Damien, Thank you for taking the time to share your thoughts and experiences with Splashtop. We're delighted to hear that you find Splashtop to be an excellent alternative to the more prominent options in the remote desktop space. We appreciate your positive feedback on the program's speed, reliability, and seamless remote connection capabilities. Regarding your concern about updates, we understand your preference for a visual prompt rather than automatic checks upon starting the program. We'll certainly take this feedback into consideration for future improvements. Regarding your concern about updates, we understand your preference for a visual prompt rather than automatic checks upon starting the program. We'll certainly take this feedback into consideration for future improvements. If you ever have further suggestions or questions, feel free to reach out. We're committed to continually enhancing your experience with Splashtop.

VR

Verified Reviewer  
Team Admin  
Information Technology and Services  
Used the software for: 1-2 years

### "Great/Easy remote software"

February 24, 2021

4.0

Overall it has been very good experience and helped us provide high level of support service to our clients, although some customers took sometime to get use to the idea of generating the code first then provide us with it over our live chat but in most cases it was a straight fw process and easy to use

Pros

Easy using of the software, download small file and install it then it will generate a code, from your end through business app you can use this code to access the computer. You can access different computers at the same time. more than one tech can work on same session. Add notes to each session. Has option to reboot, chat, full control on the remote computer. Adjust the software to be branded Work on most mobiles as well

Cons

If possible to add some features: Customer can initiate chat from his end instead of lunching software and generate a new code every time. If it can save chat history automatically of every session.

Reason for choosing Splashtop

It was offering best price with mostly all features we were looking for

Review Source

MF

Mike F.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Solid Remote Support Tool"

June 2, 2023

4.0

Pros

Splashtop's ability to quickly launch without hidden installers makes this tool a great asset for remote support. The ability to manage and trigger sessions with a standalone application vs being forced to run within a web portal makes it great to run independently of web sessions.

Cons

Linux support is still not at the capacity of some competitors. Would love to get CLI ability for Linux hosts.Would like to be able to join/transfer/takeover a session from another support technician even if not under the same account without having to restart a new session.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Reason for choosing Splashtop

Cost and ability to not be tied to a web portal for all session management.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost vs features used was a large portion of the switch. I like not having to pay for the kitchen sink when I don't use 80% of the other features that are bundled into other products and have to pay for things I don't need.

Review Source

Response from Splashtop

January 17, 2024

Hello Mike, Thank you for taking the time to share your detailed feedback on Splashtop. We're delighted to hear that you find Splashtop to be a solid asset for remote support. We understand your feedback on Linux support and CLI ability, and we appreciate your input as we continuously strive to enhance our features. We hope to continue meeting your expectations and appreciate your trust in Splashtop for your remote support needs. If you have any further suggestions or concerns, please feel free to reach out to our support team.

Amy M.  
Technology Center Operations Manager  
Higher Education  
Used the software for: 2+ years

### "Great experience with Splashtop"

June 2, 2023

5.0

We have been using Splashtop SOS for many years now and started using Splashtop Business during the pandemic to provide remote support to our Zoom Room devices.

Pros

Splashtop has all of the features we need to use daily to provide remote support to our community. You can respond to UAC prompts remotely, transfer files to/from the user's computer, and even lock the mouse if needed.

Cons

Walking a user through downloading a mobile app or approving all of the permissions needed to use Splashtop on a newer Mac can be kind of a pain, but that is the result of built-in security features in the operating systems, not anything on Splashtop's end.

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing Splashtop

Splashtop had all the features we wanted at a much better price point than any alternative products.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Splashtop is far easier and more user-friendly than walking someone through sharing their screen via Skype and giving you control. It also lets you respond to UAC prompts.

Review Source

Response from Splashtop

January 18, 2024

Hello Amy, Thank you for sharing your positive Splashtop experience. We’re happy to hear that Splashtop’s features have been useful and easy to use. Your feedback is invaluable to us as it helps us sustain the level of quality we provide to you and your organization. We hope to continue being your primary remote connection provider and exceed your expectations. Thank you for choosing Splashtop.

CS

Clifton S.  
President  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Use Splashtop to Facilitate Remote Access, and Presentations"

June 3, 2023

5.0

I have a few computers that I have set up permanent remote access to. For these computers, I can initiate remote access in an unattended state, or without anyone's permission. This is very useful for computers I can administer remotely. I uses the SOS tool on an as-needed basis to do one time support sessions to help a user with a hardware or software problem. I also use the SOS tool to share my screen and present ideas, or show project progress.

Pros

Splashtop gives me the ability to take my computer expertise and use it to help others. It also gives me the ability to present ideas and to demonstrate designs without the need to meet in person. It allows a collaboration between all the information on both the sender's and the user's computers.

Cons

It can be challenging for the non-savvy computer user to download and install the SOS app. I usually have to walk them through the process. I don't see where this process could be simplified, I just see some of my clients struggle with it. I think it is a great security feature, forcing them to be fully involved in the decision making process of allowing remote access to their computer.

Reason for choosing Splashtop

Splashtop offered the features I was interested in with a licensing option that fit the proposed use of the product. It was a full features support program that had a small enough licensing package to work for my small business. I believe it pays for itself, even though I do not charge for the SOS service. I do bill clients for the time involved, and take into consideration the time and travel it saves, and the confidence it instills in my skill set and in my business services.

Switched from

[Parallels Desktop for Mac](https://www.capterra.com/p/170006/Parallels-Desktop-for-Mac/)

The features were too limited, and the price was too high. It did not allow me to provide SOS level support.

Review Source

Response from Splashtop

January 19, 2024

Hello Clifton, Thank you for taking the time to share your experience with Splashtop. We appreciate your detailed feedback on both the positive aspects and areas for improvement. We understand the challenges you mentioned regarding the installation process of the SOS app, especially for users less familiar with technology. We appreciate your recognition of the security aspect, as involving clients in the decision-making process for remote access is crucial. While we continuously strive to enhance user experience, your feedback sheds light on areas where further improvement may be beneficial. We're delighted to hear that Splashtop's features aligned with your needs and that the licensing options were suitable for your business. It's rewarding to know that Splashtop has become an integral part of your workflow, providing both unattended remote access and on-demand support sessions. Thank you for choosing Splashtop, and we look forward to continuing to meet and exceed your expectations.

David C.  
IT Assistant  
Information Technology and Services  
Used the software for: 2+ years

### "Great all around product, especially for small MSPs"

June 26, 2023

5.0

Really good overall, never really any issues that needed escalating.

Pros

Feature rich and fairly priced. Rare in the current climate.

Cons

Can be a bit clunky, especially when it comes to file transfer/live chat

Switched from

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

LogMeIn became extremely expensive

Review Source

Response from Splashtop

January 23, 2024

Hello David, Thank you for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find our product to be great all around, particularly for small MSPs. We appreciate your acknowledgment of the feature richness and fair pricing, values we strive to maintain in the current market. Your feedback on potential clunkiness in file transfer/live chat is duly noted. We're pleased to learn that you've encountered minimal issues overall and appreciate your trust in Splashtop. We look forward to continuing to meet your expectations.

ET

Ed T.  
President/Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Easy Way to Access Customer Computers"

June 3, 2023

5.0

I use Splashtop daily to login to client's computers, check on issues, help them with application questions, monitor backups, check for viruses and more. It's easy and once a customer is setup to use Splashtop themselves to remotely access their office computer, then it's a no-brainer for them to get their work done. Businesses LOVE the fact that we have 24/7 access to their computers and that we can jump on after hours and not disturb their employees during work hours. Splashtop helps strengthen our relationships with the businesses that we support.

Pros

Splashtop is easy to use and deploy. Users "get it." Customers "get it." There's also no additional software to download as you must in other products.

Cons

The chat feature isn't great. User's aren't provided sufficient prompts on how to use it. My legacy version of Splashtop doesn't have multi-monitor to multi-monitor viewing. Moving to a version that does is a huge price jump

Alternatives considered

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing Splashtop

Less expensive, same or better feature set, better customer service, no additional software to download to remotely access a client's computer.

Switched from

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

LogMeIn became WAY too expensive and clunky

Review Source

Response from Splashtop

January 19, 2024

Hello Ed, Thank you for taking the time to share your detailed feedback about Splashtop. We're thrilled to hear that you find Splashtop easy to use and deploy, with users and customers alike grasping its functionality seamlessly. We appreciate your constructive criticism regarding the chat feature and the lack of prompts; your insights will certainly help us improve. We're delighted that businesses appreciate the 24/7 access feature, allowing you to provide support without disrupting their work hours. We value your loyalty and are committed to delivering excellent service and continuous improvements. Thank you for choosing Splashtop and sharing your positive experiences with us. If you have any further suggestions or concerns, please feel free to reach out.

CB

Christopher B.  
Secretary-Treasurer  
Government Administration  
Used the software for: 2+ years

### "Excellent service for the price"

July 27, 2023

5.0

Pros

The price is the best part. We have tried other services, and some were better than others, but for the most part Splashtop is excellent and so much more affordable for an office like ours where we dont do remote work often, but it is nice to be able to.

Cons

For some reason the iPad doesnt seem to work as well as the mobile version. Otherwise they have done a great job!

Switched from

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Cost was the driving force.

Review Source

Response from Splashtop

February 2, 2024

Hello Christopher, Thank you for taking the time to share your experience with Splashtop. We're thrilled to hear that you find our service to be excellent, especially considering the affordable pricing. We appreciate your feedback regarding the performance on iPad and apologize for any inconvenience you may have experienced. Our team is constantly working on improvements, and we encourage you to reach out to our support team for assistance with any specific issues on the iPad platform. We're delighted to have you on board, and thank you for choosing Splashtop as your remote desktop solution.

MN

Michael N.  
Owner  
Computer Networking  
Used the software for: 2+ years

### "Easy Remote Control/Access and More"

July 26, 2023

4.0

I need access to my office computer from anywhere. I prefer to access from other computers, but in a pinch the Android app on my tablet and phone are serviceable, giving me the power of my computer anywhere.

Pros

I needed a remote access program that would not break the bank. Splashtop does exactly what I need. The company has other tools that do more. Other users may find different or more functions.

Cons

Splashtop remote control seems to disconnect/fail to connect more than some other tools I have used.

Alternatives considered

[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing Splashtop

Best mix of price and features.

Switched from

[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

GoToMyPC started raising their prices. I mean, not just a little - a LOT. It became ridiculously expensive, which put me on the hunt for another product. I found Splashtop. Not even sure how I found it, but I'm glad I did.

Review Source

Response from Splashtop

January 29, 2024

Hello Michael. Thank you for taking the time to share your experience with Splashtop. We're thrilled to hear that our remote access program meets your needs while staying budget-friendly. We understand the concern you've raised about occasional disconnections, and we're actively working to enhance the stability of our remote control feature to ensure a seamless experience for our users. We strive to deliver value and performance, and we're committed to addressing any issues to make your experience even better. Thank you for choosing Splashtop as your remote access partner, and we look forward to continually exceeding your expectations.

JRM

Jose R M.  
Sales Manager  
Industrial Automation  
Used the software for: 2+ years

### "Excellent for remote control!"

July 26, 2023

5.0

This is our go to solution when on business trips, during the pandemic it was instrumental to keep our business going.

Pros

Very easy to set up. It is very stable and accurate. You can have several computers, laptops, tablets configured to control in your group, for a single user.

Cons

There is actually not a single thing I dislike.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Google Chrome](https://www.capterra.com/p/228985/Chrome/)

The products we tried before splashtop were difficult to set up, do not have all the features we needed, and did not have the stability, accuracy etc for remote control.

Review Source

Response from Splashtop

January 30, 2024

Hello Jose R, Thank you for taking the time to share your experience with Splashtop. We're delighted to hear that our remote control solution has met your expectations. We appreciate your feedback on the comparison between other providers, and we're glad to have been able to offer a more user-friendly and feature-rich alternative. If you ever have any questions or need further assistance, feel free to reach out. Thank you for choosing Splashtop.

SG

Steve G.  
IT Support Tech  
Information Technology and Services  
Used the software for: 2+ years

### "Cost effective solution, with good features"

June 2, 2023

4.0

Simple cost effective solution for day-to-day remote customer support

Pros

Simple to use and deploy, primarily use SOS client for majority of clients on an ad-hoc basis. some streamer installs on critical user systems.Like the audit trail of sessions, good for billing time to jobs.Like the ability to create a customise/signed SOS+ client App. look very professional.

Cons

I have the SOS+ 10 subscription would be nice to see other pricing tiers, say SOS+ 15, 20, 25 etcCan sometimes say poor internet connection when both have excellent internet service.Would like to see a client/customer facing web lading page that could be customise to my business and integrated into my web site

Reason for choosing Splashtop

Ease of use and price

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Previous product became too expensive for the size of my bussiness

Review Source

Response from Splashtop

January 17, 2024

Hello Steve, Thank you for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find our remote support solution to be a cost-effective and feature-rich choice for your business needs. Your suggestion of introducing tiers like SOS+ 15, 20, 25 is valuable and aligns with our commitment to providing flexible solutions. We also understand your desire for a client/customer-facing web landing page, and we'll take this into consideration for future enhancements. We value your trust in us and look forward to continuing to meet your expectations.

KT

Karen T.  
Owner  
Accounting  
Used the software for: 2+ years

### "Best program I've used!"

July 31, 2023

5.0

Wonderful experience! It's like being in front of their computer

Pros

Easy to use, easy to navigate, just easy!

Cons

not being able to use it when the client's computer is offline!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

price and ease of use

Review Source

Response from Splashtop

February 7, 2024

Hello Karen, Thank you for your glowing review of Splashtop. We're delighted that you find using Splashtop akin to being in front of the client's computer, providing a seamless experience. If a computer shows up as offline, you'll need to have someone physically at the computer check the following: 1. Ensure that the computer is not asleep, as network connectivity drops when the computer is asleep 2. Check to see if the Streamer at the remote computer is open and running 3. Check to see if the Streamer at the remote computer is logged in under the Status tab 4. Check to see if the Streamer is showing any error messages Please refer to this article as well: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/4402387607707-What-do-I-do-if-my-remote-computer-is-offline- We appreciate your feedback and loyalty to Splashtop, and we're committed to continually enhancing your remote desktop experience. Thank you for choosing Splashtop.

PP

Pamela P.  
MANAGER/ASSISTANT  
Medical Practice  
Used the software for: 2+ years

### "Awesome Remote Access"

July 27, 2023

5.0

Great Product for Remoting and Great Customer Service in time of need. I highly recommend it.

Pros

I love that I can remote from home to work when I simply cant get it all done in a day. I have even billed after hours with Splashtop. I also use it in the front office so I can keep on top of my administrative work when assisting the Doctor.

Cons

There is truly nothing that I don't like about Splashtop. It has been a God send to me.

Reason for choosing Splashtop

My IT simply picked this one for me.

Review Source

Response from Splashtop

February 5, 2024

Hello Pamela, Thank you so much for taking the time to share your experience with Splashtop. We appreciate your positive feedback on both the product and our customer service, and we're delighted to have played a role in making your remote work experience seamless and efficient. It's fantastic to know that Splashtop has not only facilitated after-hours work and billing but has also proven to be a valuable tool for your administrative tasks. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Splashtop

VR

Verified Reviewer  
Executive Assistant  
Real Estate  
Used the software for: Less than 6 months

### "Back bone for remote offices"

December 14, 2021

5.0

It solved the printing issues we were having when needing to give someone physical copies of things, as all of our employees are not computer savvy. I can get into their computers, convert files to off, transfer to anyone's computer or print directly to their printers when needed. This is the main reason why we needed a remote desktop software in the first place. It has made genie working so much easier for our office.

Pros

The ease of accessing files without having to physically bring your hard drive, thumb drive or use a cloud to share files has been critical to remote working for our office.

Cons

So far I love every feature and have not run into any issues with using the software. As far as I'm concerned, it's perfect!

Reason for choosing Splashtop

It was recommended by a colleague.

Switched from

[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)

It wasn't working as efficiently and easily as we wanted it to. We were alway running out of clouds space, we always needed someone to physically check on the computers we needed to access, for whatever reasons, it didn't connect every time we needed to.

Review Source

VR

Verified Reviewer  
Problem Setter  
Information Technology and Services  
Used the software for: 6-12 months

### "Access anytime with Splashtop"

November 2, 2023

4.0

Overall Splashtop is the best solution for remote access of softwares and computers and it's very reliable

Pros

The best thing is it's feature of simple remote accessibility to the softwares with fair security and reliability

Cons

It's user interface can be better according to the modern time and certain functions can be added

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Because the accessibility to softwares is so simple and reliable in Splashtop

Review Source

Response from Splashtop

February 9, 2024

Hello, Thank you for taking the time to share your experience with Splashtop. We appreciate your feedback regarding the user interface and additional functionalities and rest assured, we're always working to enhance our platform to better meet the needs of our users in today's modern environment. We're delighted to have earned your trust as the best solution for remote access, especially after switching from other providers. We're committed to continually improving to ensure your experience remains top-notch. Thank you for choosing Splashtop.

AF

Aaron F.  
DevOps Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Splashtop to the rescue"

September 5, 2023

5.0

Splashtop has been good and reliable over the years plus something we've deployed hundreds of times so overall a very reliable remote access tool.

Pros

Splashtop we have used for many years and it has a really easy deployment along with being updated frequently, all the standard features plus a few extras are included out the box.

Cons

The change of licence model now makes Splashtop really expensive if you need to scale up number of devices in your account, it used to be much less expensive and some of the new features are good but come with an increase in cost.

Review Source

Response from Splashtop

February 9, 2024

Hello Aaron, Thank you for your review and continued support of Splashtop. We're delighted to hear that our platform has been a reliable remote access solution for you. Your feedback regarding the pricing structure and feature additions is invaluable as we strive to meet the evolving needs of our users while maintaining affordability. We remain committed to delivering a high-quality remote access experience and appreciate your loyalty and feedback as we continue to improve Splashtop. We hope to continue to meet your expectations.

TB

Tonia B.  
Director of Information Technology  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Splashtop Review"

November 28, 2023

3.0

Overall this is a good tool, with a little bit of improvement it would be great.

Pros

Splashtop works great to remote in to another PC and assist or repair. The file transfer feature works great and the tool is fairly easy to use.

Cons

The resolution of the remote PC could use some upgrading, often it seems a bit blury or hard to see. Splashtop requires the user to allow the connection or if it times out it will allow you in. sometime I need to over ride the user and they just reject the remote session when I try to connect.

Reason for choosing Splashtop

I did not, I use them both depending on the need. for example if I need to transfer files I would use splahtop. I I need to do configurations I would use another tool.

Review Source

Response from Splashtop

February 12, 2024

Hello Tonia, Thank you for sharing your thoughts on Splashtop. We're delighted to hear that you find our remote access solution effective for assisting and repairing PCs. We understand your concerns regarding resolution and connection issues, and we're always working to enhance the user experience, including improving resolution clarity and refining connection processes. Your feedback is invaluable as we strive to deliver an even better service. We appreciate your support and hope to exceed your expectations in the future.

BS

Benjamin S.  
IT Manager  
Mining & Metals  
Used the software for: 2+ years

### "Perfect Remote Support Tool"

February 13, 2023

5.0

Once you customize the registry keys for the splashtop streamer you will have a perfect experience. Some annoying options to customize are sound and num lock settings. Integrates well with our RMM Atera and is even free of charge there. Connection is stable even in remote and very low bandwidth situations.

Pros

Stable and fast remote connections to any system no matter if internal or external. Direct chat and file transfers with the client. Option to have the client approve the connection requests or refuse, for non-server systems. Can be set up thru regedit entry. Various customizations and optimizations are possible thru registry keys, to customize the experience for the support technician and the client.

Cons

Nothing negative to say. Offers all the basic and some more advanced functionality you could think of you need while remotely connecting to a system.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Splashtop

Free integration and use within our RMM Atera.

Review Source

VR

Verified Reviewer  
Owner  
Accounting  
Used the software for: 2+ years

### "Best value by far"

September 26, 2021

5.0

Very satisfied for nearly 4 years. No plans or reason to change.

Pros

Being able to have a console of 10 computers for under $100 per year, that lets me do everything I need is a value that can't be beat.

Cons

Compared to others, I honestly can't think of how I would improve this product.

Alternatives considered

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Splashtop

Pricing, dashboard/consule.

Review Source

JD

Jacqui D.  
External Accountant  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Critical tool for our business"

July 28, 2023

5.0

I have used Spashtop to access our office from Coast to Coast in Canada, many locations in USA and Mexico without issue. Very effective tool for me.

Pros

Splashtop allows me to virtually work on a computer in another location. Easily transfer files, print and use programs. It is fast and reliable.

Cons

My wish list is to be able to print locally from the remote computer.

Reason for choosing Splashtop

Price was reasonable and functionality had almost everything I needed.

Review Source

Response from Splashtop

February 6, 2024

Hello Jacqui, Thank you for your detailed review of Splashtop and your positive experience using our remote access solution for your business needs. We're thrilled to hear that Splashtop has been a critical tool for you. Your feedback regarding local printing from the remote computer is duly noted and will be considered for future enhancements. We're glad to have met your expectations in terms of affordability and functionality, and we look forward to continually providing you with the best remote access solutions.

PH

Paul H.  
President  
Insurance  
Used the software for: 2+ years

### "Splashtop, Easy remote desktop with many features"

July 27, 2023

5.0

Great Consistant Secure

Pros

Trying other remote software, Splashtop is most consistant and easy to use. One can copy from remote and paste on local computer

Cons

Haven't found anything I don't like. Every tinme I use Splashtop it is consistantly secure and available. The computer from remote occupies teh whole display and one may not differentiate at times host and current computer.

Reason for choosing Splashtop

price convenience and efficiency

Review Source

Response from Splashtop

February 2, 2024

Hello Paul, Thank you for taking the time to share your experience with Splashtop! We're delighted to hear that you find our remote desktop solution to be the most consistent and user-friendly among the options you've tried. We appreciate your feedback on the consistently secure and available performance of Splashtop, and we understand the point about the display, which we will consider for future improvements. It's fantastic to know that you have not encountered any issues, and we take pride in providing a product that aligns with your needs for price convenience, efficiency, and ease of use. Thank you for choosing Splashtop, and we're thrilled to continue providing you with a reliable remote desktop experience. If you ever have further suggestions or questions, feel free to reach out.

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