# Page 4 | Splashtop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Splashtop the right Remote Desktop solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews --- Splashtop 4.7 (733) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Page 4 - Reviews of Splashtop ## Showing most helpful reviews Showing 76-100 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KJ Ken J. President Information Technology and Services Used the software for: 1-2 years ### "Splashtop, the best remote access tool on the market." June 3, 2023 5.0 When another product for viewing and supporting remote customers or team members starting getting stupid on their pricing model, we went in search of a reliable replacement. After the 30 day eval period we signed up and never looked back. We are always evaluating software but have never found an alternative with the same value. We are very happy with . Pros I can have multiple staff use a single login. The price is in a range that as I add staff I can afford the additional license. I have a rescue link my my web site. The product is stable and consistent. I can remote support IoS and PC devices. Cons There is nothing I need that this product does not do. Reason for choosing Splashtop The selection criteria were:Price,Support Windows, IoS, Chromebooks.Must allow the download from our website.Support multiple screensSupport multiple instances at the same time. Review Source Response from Splashtop January 19, 2024 Hello Ken, Thank you for taking the time to share your experience with Splashtop. We're excited to hear that you find Splashtop to be the best remote access tool on the market. We appreciate your positive feedback on the stability and consistency of our product, as well as its compatibility with various platforms, including IOS and PC devices. We understand the importance of pricing transparency and flexibility, and we're delighted that Splashtop meets your needs without any unnecessary features or costs. We're happy to have you as a satisfied Splashtop user, and we look forward to continuing to exceed your expectations in the future. If you ever have any questions or feedback, please don't hesitate to reach out to our support team. Thank you for choosing Splashtop. GG Gregory G. Owner Information Services Used the software for: 2+ years ### "Daily use for IT Support - Almost flawless" December 11, 2020 5.0 My overall experience with is great. If I send them a question, which is rare due to the simplicity of the software, they answer very quickly. I have even called and gotten to talk to a real person that knows what they are talking about. Pros I have an advanced account, which means I can let my clients setup a free account, then I can give them access to their specific computer for their own home acess. I have used this for over 40 computers and users during the pandemic, and it has been one of the best things I have ever used. These people have multiple monitors at work, and I setup their home computers to match, so they can actually use a 3 monitor system at home that mirrors their work computers. And....I can remote their computers at the same time that they are if they need help, and they can see what I am showing them. I can also do random drop ins and see what they are doing, if they are working, etc. I can split up by different clients and the user interface to do this is simple. I will definitely be using this software for years to come if they don't update it and mess me up. The SOS will let me see iPad and iPhone screens and talk on the phone with the users to help them get through problems on their devices. Pretty simple. Cons What I like least is the fact that Apple will not let SOS control and iPad or iPhone instead of just seeing what the user is doing. Reason for choosing Splashtop Pricing, simplicity of deployment for different customers. Isolating customers and users by groups. Not having to have a password key app to even access the software. uses 2 layer authentication and it is fine, as I get an email of every connection, I get logs of when the software is used, everything I need to complete my audits. Review Source pD peter D. CTO Information Technology and Services Used the software for: 2+ years ### "Pretty good but needs some work" April 4, 2024 3.0 Pretty good overall but often machines are not accessible from mobile even when the Streamer is running, it throws unavailability errors. If the streamer or application is not up to date often they simply do not connect to one another. Pros The ability to wake up, restart, and update the agent remotely from the admin panel. Cons Clunky to install, maintain, Interface needs an update. Different product line makes it unnecessarily confusing. SOS , Business, etc. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Teamviewer cancelled our forever licensing Review Source Response from Splashtop July 17, 2024 Hello Peter, Thank you for your feedback on Splashtop. We appreciate your positive comments about our numerous remote management capabilities. We understand your concerns regarding installation difficulties, maintenance challenges, and the need for interface updates. Improving user experience is a priority for us and your feedback is invaluable to achieving that. Thank you for choosing Splashtop, and please reach out to our support team with any further suggestions or issues. BW Barry W. Manager Broadcast Media Used the software for: 2+ years ### "This is the product you need!" July 26, 2023 5.0 I was a former user of GoToMyPC. Always had problems with not being able to connect. I found and decided to give it a try. I am totally happy with Splashtop and have no desire to look for anything else. It does everything that I need it to do and is so easy to use. Thanks Splashtop for a great product! Pros Easy to use for remote computer work, programming, and audio file transfers. I have used from all over the world with very few complications. Usually, the complications are from a lack of service from my remote locations. Cons I can’t think of anything I don’t like. does everything I need it to do. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Splashtop Better price and it just works better for my use. I remote control a radio station with it. Review Source Response from Splashtop January 30, 2024 Hello Barry, Thank you so much for taking the time to share your positive experience with Splashtop. We're thrilled to hear that our product has met your expectations and has proven to be a valuable tool for you. We appreciate your feedback on the absence of any discernible cons and are delighted that Splashtop fulfills all your needs seamlessly. We understand the frustration that can arise from connectivity issues, and we're proud to have provided you with a reliable solution. Thank you for choosing Splashtop Anita Pizycki C. Owner Professional Training & Coaching Used the software for: I used a free trial ### "Great Value Compared to Competition " June 8, 2022 5.0 Business Access Pro allows me peace of mind that I can always access my main computer or help clients remotely. One click and it's like I'm sitting right there in my office or theirs. It was easy to install. Email support was fast and helpful. And you can't beat the price compared to services like Teamviewer and LogMeIn. Much better quality of view and no lag like on RemotePC. Pros Easy to install and use. Keep multi-monitor settings and permissions so one click and you're ready to go. No fussing no sliding screens around. Keystroke to screen movement is real-time with no hesitation. Full screen and resolution settings allow a clear view of remote computer screens Cons None I have found to date while using Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Teamviewer cost Review Source DH Damien H. Technical Support Specialist Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "An excellent alternative to the big names" June 5, 2023 4.0 Its been a solid program from the beginning. I did try out the virus protection for a while but I cancelled it due to it being too limited. I did stick with BitDefender but with my own gravityzone account. Pros I think the overall speed of the program is its best feature. Once you have the client installed on the remove machine, connecting and working on a remote computer is quick. I've never had a connection drop and I am able to do everything i need to do. Cons The updates get a annoying. Its not that there are too many but I don't like when programs check for updates when starting the program. Id rather a visual prompt on the interface to let me know an update is available and I can then download and install at a more convenient time. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Costs got out of control. Review Source Response from Splashtop January 19, 2024 Hello Damien, Thank you for taking the time to share your thoughts and experiences with Splashtop. We're delighted to hear that you find Splashtop to be an excellent alternative to the more prominent options in the remote desktop space. We appreciate your positive feedback on the program's speed, reliability, and seamless remote connection capabilities. Regarding your concern about updates, we understand your preference for a visual prompt rather than automatic checks upon starting the program. We'll certainly take this feedback into consideration for future improvements. Regarding your concern about updates, we understand your preference for a visual prompt rather than automatic checks upon starting the program. We'll certainly take this feedback into consideration for future improvements. If you ever have further suggestions or questions, feel free to reach out. We're committed to continually enhancing your experience with Splashtop. VR Verified Reviewer Team Admin Information Technology and Services Used the software for: 1-2 years ### "Great/Easy remote software" February 24, 2021 4.0 Overall it has been very good experience and helped us provide high level of support service to our clients, although some customers took sometime to get use to the idea of generating the code first then provide us with it over our live chat but in most cases it was a straight fw process and easy to use Pros Easy using of the software, download small file and install it then it will generate a code, from your end through business app you can use this code to access the computer. You can access different computers at the same time. more than one tech can work on same session. Add notes to each session. Has option to reboot, chat, full control on the remote computer. Adjust the software to be branded Work on most mobiles as well Cons If possible to add some features: Customer can initiate chat from his end instead of lunching software and generate a new code every time. If it can save chat history automatically of every session. Reason for choosing Splashtop It was offering best price with mostly all features we were looking for Review Source MF Mike F. Owner Information Technology and Services Used the software for: 2+ years ### "Solid Remote Support Tool" June 2, 2023 4.0 Pros 's ability to quickly launch without hidden installers makes this tool a great asset for remote support. The ability to manage and trigger sessions with a standalone application vs being forced to run within a web portal makes it great to run independently of web sessions. Cons Linux support is still not at the capacity of some competitors. Would love to get CLI ability for Linux hosts.Would like to be able to join/transfer/takeover a session from another support technician even if not under the same account without having to restart a new session. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Splashtop Cost and ability to not be tied to a web portal for all session management. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost vs features used was a large portion of the switch. I like not having to pay for the kitchen sink when I don't use 80% of the other features that are bundled into other products and have to pay for things I don't need. Review Source Response from Splashtop January 17, 2024 Hello Mike, Thank you for taking the time to share your detailed feedback on Splashtop. We're delighted to hear that you find Splashtop to be a solid asset for remote support. We understand your feedback on Linux support and CLI ability, and we appreciate your input as we continuously strive to enhance our features. We hope to continue meeting your expectations and appreciate your trust in Splashtop for your remote support needs. If you have any further suggestions or concerns, please feel free to reach out to our support team. Amy M. Technology Center Operations Manager Higher Education Used the software for: 2+ years ### "Great experience with Splashtop" June 2, 2023 5.0 We have been using SOS for many years now and started using Splashtop Business during the pandemic to provide remote support to our Zoom Room devices. Pros has all of the features we need to use daily to provide remote support to our community. You can respond to UAC prompts remotely, transfer files to/from the user's computer, and even lock the mouse if needed. Cons Walking a user through downloading a mobile app or approving all of the permissions needed to use on a newer Mac can be kind of a pain, but that is the result of built-in security features in the operating systems, not anything on Splashtop's end. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing Splashtop had all the features we wanted at a much better price point than any alternative products. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) is far easier and more user-friendly than walking someone through sharing their screen via Skype and giving you control. It also lets you respond to UAC prompts. Review Source Response from Splashtop January 18, 2024 Hello Amy, Thank you for sharing your positive Splashtop experience. We’re happy to hear that Splashtop’s features have been useful and easy to use. Your feedback is invaluable to us as it helps us sustain the level of quality we provide to you and your organization. We hope to continue being your primary remote connection provider and exceed your expectations. Thank you for choosing Splashtop. David C. IT Assistant Information Technology and Services Used the software for: 2+ years ### "Great all around product, especially for small MSPs" June 26, 2023 5.0 Really good overall, never really any issues that needed escalating. Pros Feature rich and fairly priced. Rare in the current climate. Cons Can be a bit clunky, especially when it comes to file transfer/live chat Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) LogMeIn became extremely expensive Review Source Response from Splashtop January 23, 2024 Hello David, Thank you for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find our product to be great all around, particularly for small MSPs. We appreciate your acknowledgment of the feature richness and fair pricing, values we strive to maintain in the current market. Your feedback on potential clunkiness in file transfer/live chat is duly noted. We're pleased to learn that you've encountered minimal issues overall and appreciate your trust in Splashtop. We look forward to continuing to meet your expectations. ET Ed T. President/Owner Information Technology and Services Used the software for: 2+ years ### "Easy Way to Access Customer Computers" June 3, 2023 5.0 I use daily to login to client's computers, check on issues, help them with application questions, monitor backups, check for viruses and more. It's easy and once a customer is setup to use Splashtop themselves to remotely access their office computer, then it's a no-brainer for them to get their work done. Businesses LOVE the fact that we have 24/7 access to their computers and that we can jump on after hours and not disturb their employees during work hours. Splashtop helps strengthen our relationships with the businesses that we support. Pros is easy to use and deploy. Users "get it." Customers "get it." There's also no additional software to download as you must in other products. Cons The chat feature isn't great. User's aren't provided sufficient prompts on how to use it. My legacy version of doesn't have multi-monitor to multi-monitor viewing. Moving to a version that does is a huge price jump Alternatives considered [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing Splashtop Less expensive, same or better feature set, better customer service, no additional software to download to remotely access a client's computer. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) LogMeIn became WAY too expensive and clunky Review Source Response from Splashtop January 19, 2024 Hello Ed, Thank you for taking the time to share your detailed feedback about Splashtop. We're thrilled to hear that you find Splashtop easy to use and deploy, with users and customers alike grasping its functionality seamlessly. We appreciate your constructive criticism regarding the chat feature and the lack of prompts; your insights will certainly help us improve. We're delighted that businesses appreciate the 24/7 access feature, allowing you to provide support without disrupting their work hours. We value your loyalty and are committed to delivering excellent service and continuous improvements. Thank you for choosing Splashtop and sharing your positive experiences with us. If you have any further suggestions or concerns, please feel free to reach out. CB Christopher B. Secretary-Treasurer Government Administration Used the software for: 2+ years ### "Excellent service for the price" July 27, 2023 5.0 Pros The price is the best part. We have tried other services, and some were better than others, but for the most part is excellent and so much more affordable for an office like ours where we dont do remote work often, but it is nice to be able to. Cons For some reason the iPad doesnt seem to work as well as the mobile version. Otherwise they have done a great job! Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Cost was the driving force. Review Source Response from Splashtop February 2, 2024 Hello Christopher, Thank you for taking the time to share your experience with Splashtop. We're thrilled to hear that you find our service to be excellent, especially considering the affordable pricing. We appreciate your feedback regarding the performance on iPad and apologize for any inconvenience you may have experienced. Our team is constantly working on improvements, and we encourage you to reach out to our support team for assistance with any specific issues on the iPad platform. We're delighted to have you on board, and thank you for choosing Splashtop as your remote desktop solution. MN Michael N. Owner Computer Networking Used the software for: 2+ years ### "Easy Remote Control/Access and More" July 26, 2023 4.0 I need access to my office computer from anywhere. I prefer to access from other computers, but in a pinch the Android app on my tablet and phone are serviceable, giving me the power of my computer anywhere. Pros I needed a remote access program that would not break the bank. does exactly what I need. The company has other tools that do more. Other users may find different or more functions. Cons remote control seems to disconnect/fail to connect more than some other tools I have used. Alternatives considered [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing Splashtop Best mix of price and features. Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) GoToMyPC started raising their prices. I mean, not just a little - a LOT. It became ridiculously expensive, which put me on the hunt for another product. I found . Not even sure how I found it, but I'm glad I did. Review Source Response from Splashtop January 29, 2024 Hello Michael. Thank you for taking the time to share your experience with Splashtop. We're thrilled to hear that our remote access program meets your needs while staying budget-friendly. We understand the concern you've raised about occasional disconnections, and we're actively working to enhance the stability of our remote control feature to ensure a seamless experience for our users. We strive to deliver value and performance, and we're committed to addressing any issues to make your experience even better. Thank you for choosing Splashtop as your remote access partner, and we look forward to continually exceeding your expectations. JRM Jose R M. Sales Manager Industrial Automation Used the software for: 2+ years ### "Excellent for remote control!" July 26, 2023 5.0 This is our go to solution when on business trips, during the pandemic it was instrumental to keep our business going. Pros Very easy to set up. It is very stable and accurate. You can have several computers, laptops, tablets configured to control in your group, for a single user. Cons There is actually not a single thing I dislike. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Google Chrome](https://www.capterra.com/p/228985/Chrome/) The products we tried before were difficult to set up, do not have all the features we needed, and did not have the stability, accuracy etc for remote control. Review Source Response from Splashtop January 30, 2024 Hello Jose R, Thank you for taking the time to share your experience with Splashtop. We're delighted to hear that our remote control solution has met your expectations. We appreciate your feedback on the comparison between other providers, and we're glad to have been able to offer a more user-friendly and feature-rich alternative. If you ever have any questions or need further assistance, feel free to reach out. Thank you for choosing Splashtop. SG Steve G. IT Support Tech Information Technology and Services Used the software for: 2+ years ### "Cost effective solution, with good features" June 2, 2023 4.0 Simple cost effective solution for day-to-day remote customer support Pros Simple to use and deploy, primarily use SOS client for majority of clients on an ad-hoc basis. some streamer installs on critical user systems.Like the audit trail of sessions, good for billing time to jobs.Like the ability to create a customise/signed SOS+ client App. look very professional. Cons I have the SOS+ 10 subscription would be nice to see other pricing tiers, say SOS+ 15, 20, 25 etcCan sometimes say poor internet connection when both have excellent internet service.Would like to see a client/customer facing web lading page that could be customise to my business and integrated into my web site Reason for choosing Splashtop Ease of use and price Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Previous product became too expensive for the size of my bussiness Review Source Response from Splashtop January 17, 2024 Hello Steve, Thank you for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find our remote support solution to be a cost-effective and feature-rich choice for your business needs. Your suggestion of introducing tiers like SOS+ 15, 20, 25 is valuable and aligns with our commitment to providing flexible solutions. We also understand your desire for a client/customer-facing web landing page, and we'll take this into consideration for future enhancements. We value your trust in us and look forward to continuing to meet your expectations. KT Karen T. Owner Accounting Used the software for: 2+ years ### "Best program I've used!" July 31, 2023 5.0 Wonderful experience! It's like being in front of their computer Pros Easy to use, easy to navigate, just easy! Cons not being able to use it when the client's computer is offline! Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) price and ease of use Review Source Response from Splashtop February 7, 2024 Hello Karen, Thank you for your glowing review of Splashtop. We're delighted that you find using Splashtop akin to being in front of the client's computer, providing a seamless experience. If a computer shows up as offline, you'll need to have someone physically at the computer check the following: 1. Ensure that the computer is not asleep, as network connectivity drops when the computer is asleep 2. Check to see if the Streamer at the remote computer is open and running 3. Check to see if the Streamer at the remote computer is logged in under the Status tab 4. Check to see if the Streamer is showing any error messages Please refer to this article as well: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/4402387607707-What-do-I-do-if-my-remote-computer-is-offline- We appreciate your feedback and loyalty to Splashtop, and we're committed to continually enhancing your remote desktop experience. Thank you for choosing Splashtop. PP Pamela P. MANAGER/ASSISTANT Medical Practice Used the software for: 2+ years ### "Awesome Remote Access" July 27, 2023 5.0 Great Product for Remoting and Great Customer Service in time of need. I highly recommend it. Pros I love that I can remote from home to work when I simply cant get it all done in a day. I have even billed after hours with . I also use it in the front office so I can keep on top of my administrative work when assisting the Doctor. Cons There is truly nothing that I don't like about . It has been a God send to me. Reason for choosing Splashtop My IT simply picked this one for me. Review Source Response from Splashtop February 5, 2024 Hello Pamela, Thank you so much for taking the time to share your experience with Splashtop. We appreciate your positive feedback on both the product and our customer service, and we're delighted to have played a role in making your remote work experience seamless and efficient. It's fantastic to know that Splashtop has not only facilitated after-hours work and billing but has also proven to be a valuable tool for your administrative tasks. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Splashtop VR Verified Reviewer Executive Assistant Real Estate Used the software for: Less than 6 months ### "Back bone for remote offices" December 14, 2021 5.0 It solved the printing issues we were having when needing to give someone physical copies of things, as all of our employees are not computer savvy. I can get into their computers, convert files to off, transfer to anyone's computer or print directly to their printers when needed. This is the main reason why we needed a remote desktop software in the first place. It has made genie working so much easier for our office. Pros The ease of accessing files without having to physically bring your hard drive, thumb drive or use a cloud to share files has been critical to remote working for our office. Cons So far I love every feature and have not run into any issues with using the software. As far as I'm concerned, it's perfect! Reason for choosing Splashtop It was recommended by a colleague. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) It wasn't working as efficiently and easily as we wanted it to. We were alway running out of clouds space, we always needed someone to physically check on the computers we needed to access, for whatever reasons, it didn't connect every time we needed to. Review Source VR Verified Reviewer Problem Setter Information Technology and Services Used the software for: 6-12 months ### "Access anytime with Splashtop" November 2, 2023 4.0 Overall is the best solution for remote access of softwares and computers and it's very reliable Pros The best thing is it's feature of simple remote accessibility to the softwares with fair security and reliability Cons It's user interface can be better according to the modern time and certain functions can be added Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Because the accessibility to softwares is so simple and reliable in Review Source Response from Splashtop February 9, 2024 Hello, Thank you for taking the time to share your experience with Splashtop. We appreciate your feedback regarding the user interface and additional functionalities and rest assured, we're always working to enhance our platform to better meet the needs of our users in today's modern environment. We're delighted to have earned your trust as the best solution for remote access, especially after switching from other providers. We're committed to continually improving to ensure your experience remains top-notch. Thank you for choosing Splashtop. AF Aaron F. DevOps Manager Information Technology and Services Used the software for: 2+ years ### "Splashtop to the rescue" September 5, 2023 5.0 has been good and reliable over the years plus something we've deployed hundreds of times so overall a very reliable remote access tool. Pros we have used for many years and it has a really easy deployment along with being updated frequently, all the standard features plus a few extras are included out the box. Cons The change of licence model now makes really expensive if you need to scale up number of devices in your account, it used to be much less expensive and some of the new features are good but come with an increase in cost. Review Source Response from Splashtop February 9, 2024 Hello Aaron, Thank you for your review and continued support of Splashtop. We're delighted to hear that our platform has been a reliable remote access solution for you. Your feedback regarding the pricing structure and feature additions is invaluable as we strive to meet the evolving needs of our users while maintaining affordability. We remain committed to delivering a high-quality remote access experience and appreciate your loyalty and feedback as we continue to improve Splashtop. We hope to continue to meet your expectations. TB Tonia B. Director of Information Technology Non-Profit Organization Management Used the software for: 6-12 months ### "Splashtop Review" November 28, 2023 3.0 Overall this is a good tool, with a little bit of improvement it would be great. Pros works great to remote in to another PC and assist or repair. The file transfer feature works great and the tool is fairly easy to use. Cons The resolution of the remote PC could use some upgrading, often it seems a bit blury or hard to see. requires the user to allow the connection or if it times out it will allow you in. sometime I need to over ride the user and they just reject the remote session when I try to connect. Reason for choosing Splashtop I did not, I use them both depending on the need. for example if I need to transfer files I would use splahtop. I I need to do configurations I would use another tool. Review Source Response from Splashtop February 12, 2024 Hello Tonia, Thank you for sharing your thoughts on Splashtop. We're delighted to hear that you find our remote access solution effective for assisting and repairing PCs. We understand your concerns regarding resolution and connection issues, and we're always working to enhance the user experience, including improving resolution clarity and refining connection processes. Your feedback is invaluable as we strive to deliver an even better service. We appreciate your support and hope to exceed your expectations in the future. BS Benjamin S. IT Manager Mining & Metals Used the software for: 2+ years ### "Perfect Remote Support Tool" February 13, 2023 5.0 Once you customize the registry keys for the streamer you will have a perfect experience. Some annoying options to customize are sound and num lock settings. Integrates well with our RMM Atera and is even free of charge there. Connection is stable even in remote and very low bandwidth situations. Pros Stable and fast remote connections to any system no matter if internal or external. Direct chat and file transfers with the client. Option to have the client approve the connection requests or refuse, for non-server systems. Can be set up thru regedit entry. Various customizations and optimizations are possible thru registry keys, to customize the experience for the support technician and the client. Cons Nothing negative to say. Offers all the basic and some more advanced functionality you could think of you need while remotely connecting to a system. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Splashtop Free integration and use within our RMM Atera. Review Source VR Verified Reviewer Owner Accounting Used the software for: 2+ years ### "Best value by far" September 26, 2021 5.0 Very satisfied for nearly 4 years. No plans or reason to change. Pros Being able to have a console of 10 computers for under $100 per year, that lets me do everything I need is a value that can't be beat. Cons Compared to others, I honestly can't think of how I would improve this product. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Splashtop Pricing, dashboard/consule. Review Source JD Jacqui D. External Accountant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Critical tool for our business" July 28, 2023 5.0 I have used Spashtop to access our office from Coast to Coast in Canada, many locations in USA and Mexico without issue. Very effective tool for me. Pros allows me to virtually work on a computer in another location. Easily transfer files, print and use programs. It is fast and reliable. Cons My wish list is to be able to print locally from the remote computer. Reason for choosing Splashtop Price was reasonable and functionality had almost everything I needed. Review Source Response from Splashtop February 6, 2024 Hello Jacqui, Thank you for your detailed review of Splashtop and your positive experience using our remote access solution for your business needs. We're thrilled to hear that Splashtop has been a critical tool for you. Your feedback regarding local printing from the remote computer is duly noted and will be considered for future enhancements. We're glad to have met your expectations in terms of affordability and functionality, and we look forward to continually providing you with the best remote access solutions. PH Paul H. President Insurance Used the software for: 2+ years ### "Splashtop, Easy remote desktop with many features" July 27, 2023 5.0 Great Consistant Secure Pros Trying other remote software, is most consistant and easy to use. One can copy from remote and paste on local computer Cons Haven't found anything I don't like. Every tinme I use it is consistantly secure and available. The computer from remote occupies teh whole display and one may not differentiate at times host and current computer. Reason for choosing Splashtop price convenience and efficiency Review Source Response from Splashtop February 2, 2024 Hello Paul, Thank you for taking the time to share your experience with Splashtop! We're delighted to hear that you find our remote desktop solution to be the most consistent and user-friendly among the options you've tried. We appreciate your feedback on the consistently secure and available performance of Splashtop, and we understand the point about the display, which we will consider for future improvements. It's fantastic to know that you have not encountered any issues, and we take pride in providing a product that aligns with your needs for price convenience, efficiency, and ease of use. Thank you for choosing Splashtop, and we're thrilled to continue providing you with a reliable remote desktop experience. 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