# Page 7 | Splashtop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Splashtop the right Remote Desktop solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews --- Splashtop 4.7 (733) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Page 7 - Reviews of Splashtop ## Showing most helpful reviews Showing 151-175 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HB Holley B. Owner, Designer Design Used the software for: 2+ years ### "The best remote software I've used" July 26, 2023 5.0 I have used LogMeIn and TeamViewer extensively, beats them hands down in all the important areas: reliability, ease of use, and cost. Pros It has everything I need, the ability to login remotely to all of my computers plus the added bonus of always working flawlessly at a price that doesn't break the bank. Cons I actually can't think of anything I don't like about . Review Source Response from Splashtop January 29, 2024 Hello Holley, Thank you so much for taking the time to share your experience with Splashtop. We're glad to hear that Splashtop has been able to provide you with the features you need. It's wonderful to know that Splashtop consistently delivers flawless performance for you at a price that is budget-friendly. We are proud to have exceeded your expectations in terms of reliability, ease of use, and cost-effectiveness. Thank you for choosing Splashtop, and we look forward to continuing to provide you with top-notch remote access solutions. RC Robert C. CIO Computer Software Used the software for: 2+ years ### "Making Tech Support for my clients easy" June 2, 2023 5.0 I have tried other remote access programs and found them to be difficult for my end users. The ease of the product makes them comfortable when in is needed for us to help them. Pros I find it taking control of my client's computers to help them much easier than walking them through something on the phone. saves me time and my clients find it a blessing. Most of my clients are small mom and pop businesses and not very literate on always using a computer. Cons No Cons. I found every feature to be of the quality and ease of use. Reason for choosing Splashtop Tries it and found it the best to meet our needs to support our clients. Review Source Response from Splashtop January 18, 2024 Hello Robert, Thank you for taking the time to share your positive experience with Splashtop. We're delighted to hear that Splashtop has been easy to use and time-efficient. Your feedback helps us know what we're doing right and sustain our level of quality. We hope to continue exceeding your expectations and providing quality remote connections for you and your organization. Thank you for choosing Splashtop. CS Chris S. consultant Computer Networking Used the software for: 2+ years ### "review" August 23, 2023 5.0 Pros easy for clients to use one time for ad hoc remote support Cons prompts often and hard to stop running task Review Source Response from Splashtop February 8, 2024 Hello Chris, Thank you for taking the time to share your feedback on Splashtop. We're glad to hear that you find it easy for clients to use for ad hoc remote support. However, we apologize for the inconvenience caused by the frequent prompts and difficulty in stopping running tasks. Your comments are invaluable in helping us improve our platform, and we'll work diligently to address these issues to enhance your experience with Splashtop. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for choosing Splashtop. JL James L. Chief Technical Officer Financial Services Used the software for: 6-12 months ### "Well, it works..." December 27, 2023 4.0 Always worked, easy, and great if you have an endless IT budget. Pros It's pretty easy to set up, has all the features you would need to be able to remote on someone's machine without hassle and do what needs be done. Cons The cost of what this product actually does is highly inflated. Should be at least half the cost of what it is now. Reason for choosing Splashtop Actually, I didn't choose it. But when I came onboard, I dropped the renewal and went with ManageEngine products to replace . Splashtop was too expensive for what it does. Getting much more bang for my buck now with ManageEngines Endpoint Central. Review Source Response from Splashtop February 12, 2024 Hello James, Thank you for taking the time to share your experience with Splashtop. We're pleased to hear that you found it easy to set up and that it provided the necessary features for remote access. However, we understand your concern regarding pricing, and we appreciate your feedback. We're sorry to see you go, but we're glad to hear you've found a solution that suits you. If you have any further feedback or questions, please don't hesitate to reach out. Lucas B. Director Information Technology and Services Used the software for: 1-2 years ### "A remote remote desktop support tool" May 13, 2024 4.0 Pros We get integrated with NinjaOne and have used the product for a number of years. It's fast and feature rich and allows both unattended and also attended remote support. Cons Sometimes it can be slow in launching but once its up and running the product works without issues. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source Response from Splashtop July 18, 2024 Hello Lucas, Thank you for sharing your positive experience with Splashtop. We're happy to hear that Splashtop's features have been greatly used by you over the years. Your feedback is invaluable to us and will serve as a guideline for what to improve. Thank you for choosing Splashtop and we hope to continue providing you seamless remote access for more years to come. DB David B. Owner Computer Hardware Used the software for: 2+ years ### "This software saved my business" July 30, 2019 5.0 Most of the support tasks that I perform now are with Business Access, and physical visits to clients are now rare. Much of the work is after hours when businesses are closed, so it works very well for me. Pros The one thing that had me committed was the low cost after the massive price increases I was experiencing from Logmein. has improved in performance, reliability and feature-set considerably over the several years I've been using it, and I cannot praise it more highly. The company also listen carefully to their users and have fixed minor issues along the way. All versions of Windows from XP upwards are supported, including servers. Cons There are very few cons. Very old PCs with poor graphics capability maybe rather slow, but there is an add-on driver that helps. Thankfully these issues are very rare, and those machines should have been upgraded anyway. Full Dual Monitor support is an additional paid option, but I can live without that. Reason for choosing Splashtop I preferred a product that was hosted elsewhere like Logmein, and the idea of hosting it here in the case of ScreenConnect didn't appeal. I believe ScreenConnect now have both options? Review Source SI Steve I. Co-founder Performing Arts Used the software for: 2+ years ### "This is the best Remote Desktop software" June 25, 2020 5.0 It has been excellent. Support is great and they have never tried to sell me more than I need Pros Very easy to use Easy to configure Great support Works on every PC I have and iPhones! I use this every single day Excellent value Cons Can only access one remote PC at a time Wish there were a bit more customizations Need to be able to remove their icons (mouse, etc) Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Splashtop Price and ease of use and functionality Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) They went from free to an extremely high cost with no improvements Review Source Response from Splashtop July 29, 2020 Hi Steve Thank you so much for the review and rating. We've been dedicating to deliver the best value remote access and support solutions to our customers. Unlike other service providers, our pricing remains the same for customers and allows them to stay with their chosen package without unannounced price raises. With Splashtop, each user can access more than one computer at a time, in fact up to 10. And the Splashtop agent Streamer tray icon can also be hidden. In addition to that the Streamer can also be installed silently. Feel free to contact our support team so we can assist you regarding the above. Thanks again for choosing Splashtop! Regards, Antonia Wang Splashtop Customer Success team LD Ludovic D. responsable d'agence Information Services Used the software for: 2+ years ### "Review" December 26, 2022 5.0 C'est un gain de temps phénomènale, pour prendre la main sur les millieurs d'ordinateurs que l'on a en gestion au quotidien Pros Sa facilité d'installation, sa legereté, il ne consomme que très peu de ressource.il est également très fiable Cons il manque des fonctionnalités tel que le copier coller d'identifiant mot de passe directement par exemple. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Splashtop le rapport qualité prix, et la facilité d'intégration pour nos équipes techniques et nos clients Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) c'est un produit intégré à notre RMM qui répond pleinement à nos attentes Review Source McKay S. Owner Marketing and Advertising Used the software for: 6-12 months ### "Awesome tool for a great price - SOOO much better than Teamviewer" December 6, 2019 5.0 It works great. I used Teamviewer in the past and Teamviewer made you put in codes everytime you wanted to use it and weird stuff like that. Didn't seem like it was meant for long-term access to certain computers. Pros is really easy to use once you get it set up. I also like that it was the "wake" feature which is a lifesaver. I use it to remotely access client's computers if I need to do something for them under their network. It's quite easy to use and I can have it setup to easily select the computer I need to log into. Cons Even with the wake feature, it doesn't always work (probably due to the computer not being connected to the internet etc.) but it's much better than alternatives. Really it does everything it is supposed to do so I don't have any other complaints. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Teamviewer is cost-prohibitive (like $40/month, which makes sense if you're a tech support company or something like that, but not for what I do). Also, it makes you input codes and stuff everytime you login so you have to have those on hand all the time and remember which 9+ digit code goes with each computer that you want to access. Review Source KT Kyle T. Manager Automotive Used the software for: 2+ years ### "SplashTop " November 1, 2023 5.0 Overall this is a great software to use if you are hunting a remote support or desktop software for working from offsite or just providing support. Pros The best part about was its ease of use. The remote support feature worked perfect along with the remote desktop feature. For the most part it is a fast easy connection to the other client without the need for VPNs. Cons It is a little pricey for smaller businesses and the startup feature is a little laggy at times. Review Source Response from Splashtop February 9, 2024 Hello Kyle, Thank you for taking the time to share your experience with Splashtop. We're thrilled to hear that you found our software easy to use and that the remote support and desktop features worked seamlessly for you. We understand concerns about pricing, especially for smaller businesses, so we always strive to make a high-quality product that fits your needs. Regarding the startup lag you experienced, we appreciate your feedback and are always working to optimize performance. We're glad Splashtop has been a valuable tool for your remote support and desktop needs, and we look forward to continuing to serve you with improvements in the future. Mitusha A. Developer Information Technology and Services Used the software for: 6-12 months ### "Slashtop is a reliable and user-friendly remote access solution" December 4, 2023 5.0 Pros During my trip, I needed to access important files on my office laptop. With , I could log in easily from my personal laptop. The experience was smooth, and I could navigate through my system with ease, and retrieve the necessary files. It's super simple to use and helpful. Cons It's a bit complicated for non-tech users to navigate through it. Review Source Response from Splashtop February 12, 2024 Hello Mitusha, We appreciate your positive feedback regarding Splashtop's reliability and user-friendly interface for remote access. It's great to hear that you found it seamless to retrieve important files from your office laptop while on your trip, and that the experience was smooth overall. However, we understand your concerns about its complexity for non-tech users. We continuously strive to enhance our user experience and provide support resources to address any difficulties users may encounter. If you have any issues, you can refer to our knowledge base articles or reach out to our support team as we're always happy to help. Thank you for choosing Splashtop. Will E. Head of IT Operations & Support Internet Used the software for: 1-2 years ### "Great value screen share and unattended access" October 21, 2021 5.0 Very good, would definitely recommend Pros The setup was straight forward, simple agent communicating over HTTPS rather than non-standard ports. It allows us to connect to customer servers, easily. Cons The computer and user groups could be more intuitive Alternatives considered [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing Splashtop Much easier to use and the pricing was much more accessible for an SME Review Source DN Dan N. President / CEO Information Technology and Services Used the software for: 1-2 years ### "This is everything I need in a remote assistance application." September 6, 2019 5.0 Support has been phenomenal. I talk and they listen. They even implemented a suggestion I had which made a more competitive product and it has eliminated the last of my frustrations with the product. They really do listen and the response time is reasonably short. I'd like to tell you about the response time when I have a real problem but I have never had any. Pros I can drag and drop files from my desktop to the client's; It is easy for the client to install and use, the client's agent is quite small; Video update time is subjectively short; I frequently do not remember there is a short lag between what happens on the client's computer and when I see the change on my screen. I can see the client's mouse pointer on my screen. This makes it so much easier for the client to explain to me what is happening on their computer. (It is an option, you have to select it.) I can arrange an unattended connection to the client's computer. Some of my clients prefer this. Cons My version has a limited number of unattended connections. I don't need an unlimited supply but I do need more than 10. Reason for choosing Splashtop While LogMeIn Rescue offered me far more features, real features and not just marketing niceties, I didn't need those features but I was paying for them. is less expensive and gives me exactly what I need. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) Cost versus benefits. Review Source MB Mark B. Senior Pastor Religious Institutions Used the software for: 1-2 years ### "Simple to Use and It Always Works" July 27, 2023 5.0 Remote access and IT management is available to me all the time, wherever I have a good internet connection. I'm a daily user and not once have I ever not been able to access the service and have it perform well. Pros allows complete remote control of a computer or server. When you have many computers that are fixed in place in a building, the ability to access each one fully from wherever you are is invaluable. Cons On the rarest of occasions a remote machine that is on and connected shows grayed-out in the web console. Review Source Response from Splashtop February 1, 2024 Hello Mark, Thank you for taking the time to share your experience with Splashtop. We're delighted to hear that you find our remote control solution simple to use and consistently reliable. We appreciate your feedback regarding the occasional grayed-out appearance of a connected remote machine in the web console. We understand the importance of addressing such issues promptly as this will help us know what areas need improvement. We're thrilled to have you as a daily user, and we're committed to providing you with a seamless and efficient remote access experience wherever you are. Thank you for choosing Splashtop, and if you ever have further suggestions or encounter any issues, please don't hesitate to reach out. Daniel L. CEO Consumer Electronics Used the software for: Less than 6 months ### "The best remote access software" April 1, 2020 5.0 Every employee is working from home. The software is fast, transparent and seemless. Pros I have used quite a few solutions to remote access software. Most are very complex and difficult to use. VPN was almost impossible for the users to use. Splash top was a breath of fresh air. I chose it because of the reviews it had. I downloaded the trial and installed it on the desktop server in minutes. That process was seamless. Then I had each user integrate the access from their remotes. Not a single user had any connection issues. We are now all working from home as if we were in the office. This software is excellent. We are accessing from laptops, iPhones, androids, iMacs and notebooks. No issues! Cons I have no reservations at all. This software is by far, the best remote access software I have ever seen. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Splashtop The tests I ran were very successful. There were no connectivity issues and the product operational speed was phenomenal. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Teamviewer was very difficult for my users to implement at home. Review Source Response from Splashtop September 26, 2020 Hi Daniel, Thanks a lot for the amazing scores and the review. I am Antonia from Splashtop Customer Success team. We are proud to be contributing to your business continuity and hope to have you as our customer for many years to come. LA Lynn A. IT Manager Civil Engineering Used the software for: 2+ years ### "dont waste your money. downhill since they removed the desktop version" February 10, 2023 3.0 Pros i loved the desktop version but you removed that and now it crashes on me at least three times a day Cons i loved the desktop version but you removed that and now it crashes on me at least three times a dayyou dont have a control v option. i have to use the mouse and click other options and then paste clipboard as keystrokes. beyond inconvenient. in one remote session to update autodesk software i may have to do that 100+ times when i could just do ctl+v then enter and never have to touch my mouse Review Source LS Linda S. CEO Accounting Used the software for: 6-12 months ### "Excellent Way to Access Your Computer Remotely" November 24, 2020 5.0 gives me the freedom to work remotely. The platform makes you feel like you're sitting at the computer you're accessing remotely. I love it! Pros I am very grateful that one of my clients introduced me to . The platform allowed me to access his computer remotely and it worked very well. I had been using another platform for my own computers in my office. When that platform stopped providing free access, I started researching other platforms. Many had ridiculously high prices that were too high for my little business. I was pleasantly surprised at the price when I researched Splashtop. Thanks to them, I now have all the accessibility I need at a reasonable price. Cons At first I couldn't find out how to log someone out if they had forgotten to log off when they were done. After some searching and clicking around, I found the disconnect option. It would be nice if that was a little easier to find. Other than that, I have no other complaints. Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Reason for choosing Splashtop The pricing for was reasonable and affordable for my small business needs. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer no longer offered to the free option to me. Their pricing was not affordable for my small business. Review Source Brian C. Partner Internet Used the software for: 6-12 months ### "Great price to feature ratio. Fantastic sales and support experience." September 5, 2019 5.0 Pros Feature parity is about on par with TeamViewer, with a much better price point. is fast and just works. Customer service and support is top notch with a fast response time to requests (I received a non-support related response on a Sunday). There was a 20% pricing discount when we signed up, saving us around 40% over TeamViewer. Even at full price, Splastop is still cheaper than TeamViewer. Cons There's a few minor issues I've run into, but nothing to really complain about. My biggest complaint is the SOS client seems to take longer to startup and display a support code on remote devices, when compared to TeamViewer QuickSupport. Again, minor issue as it's maybe 20-30 seconds or so. Deploying a customized SOS agent is a manual process, but I received my agent software on the same day as my request (on a weekend too). Lastly, when is configured to remove the background (wallpaper / picture) on the remote device you're connecting to, it tends to leave the background blank when you disconnect. I don't find it to be that much of a performance impact, so we simply leave the option to remove the remote device background disabled. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We switched from TeamViewer to for on-demand support, as well as unattended device monitoring, saving money without losing features. Review Source JW Justin W. Director Computer Networking Used the software for: 2+ years ### "Splashtop makes it easy" November 24, 2023 5.0 Pros I like how easy it is to connect remotely to all of our customers. Cons There is a limitation on how many people can connect at one time to a machine. Review Source Response from Splashtop February 12, 2024 Hello Justin, Thank you for sharing your feedback. We're thrilled to hear that Splashtop has made remote connections effortless for you and your team. We understand the importance of seamless customer interactions, and we're continuously working to enhance our platform's capabilities. Your input is invaluable as we aim to provide the best possible experience for all our users. If you have any further suggestions or concerns, please don't hesitate to reach out to our support team. Thank you for choosing Splashtop. MW Michael W. Senior IT Specialist Information Technology and Services Used the software for: 2+ years ### "The Best Remote Tool I Have Used and I Have Used Many!" June 2, 2023 5.0 Wonderful! Pros I like that I can run it both from my Windows PC and my MacOS notebook. Cons MacOS is difficult to setup and I know it's Apple's Issue. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source Response from Splashtop January 17, 2024 Hello Michael, Thank you for sharing your positive Splashtop experience with us. We're happy to hear that you're satisfied with our product. Your feedback is invaluable to us as it lets us know what we're doing right. We hope to continue exceeding your expectations. Thank you for choosing Splashtop. DS Daniel S. Owner Information Technology and Services Used the software for: 6-12 months ### "Finally, Remote Access with a Smile" August 1, 2019 5.0 I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good. Pros Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's. Cons The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Splashtop I enquired with many companies, those are just a few that come to mind. The easiest and most useful help was from Splahtop. They gave me a full trial, extended that trial and then helped in the move from LogMeIn to the product. All the way through I had regular email communications checking all was going well. Very satisfied customer. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) LogMeIn while providing a heavyweight piece of software were exorbitantly expensive. Massive price hikes every year. Why did I put up with them for so long? Fear of having a major headache in transitioning all clients to a different product. Review Source AV Adriaan V. IT Director Information Technology and Services Used the software for: 1-2 years ### "An excellent LogMeIn replacement" May 1, 2021 5.0 With Remote Support we can effectively manage both our own PCs and servers, as well as that of our clients remotely. The switch from LogMeIn went smoothly, and we've found that the remote support sessions connect far quicker and are more reliable than LogMeIn. Overall we are very satisfied with Splashtop and glad that we've made the switch. Pros Easy setup Quick and stable remote connections Security features Easy to learn and administer Low bandwidth requirements Anti-malware integration Cons Rollout via Active Directory is a bit tricky, but doable Only the main admin user is able to create delegated admin accounts Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Reason for choosing Splashtop Ease of use Lots of useful features Pricing Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) We've used LogMeIn Free, then LogMeIn Central for many years. However, LogMeIn wrote to us a couple of years ago intending to more than double the price we were paying. So we looked at alternatives, and came out on top for functionality and price. After a two week free trial we were satisfied that Splashtop was the way to go. Review Source LP Lori P. Owner Accounting Used the software for: 2+ years ### "Very happy user!" August 2, 2023 5.0 I am able to remote into different companies from my computer at home. It has saved me lots of time from having to drive to offices plus I am able to work more efficiently from home. It has also enabled me to occasionally help clients remotely. Pros Integration was very simple, product saved me lots of money over previously used software. It has been very reliable and easy to use. I have recommended this product to multiple people who are all happy with it as well! Cons I wish more than one person could remote into one shared computer using different accounts. Review Source Response from Splashtop February 8, 2024 Hello Lori, Thank you for sharing your experience with Splashtop. We're thrilled to hear that you've found our remote access solution to be both cost-effective and user-friendly. We appreciate your feedback regarding the limitation on multiple users accessing a shared computer with different Splashtop accounts and will certainly take it into consideration for future updates. If you have any further suggestions or questions, please don't hesitate to reach out. Steve W. Director Information Technology and Services Used the software for: 6-12 months ### "Works well but the range of prooducts can make it difficult to understand the differences" June 18, 2023 5.0 Pros Once setup and installed it works well. Custom Deployments are great to have, as is the supposed voice call options - but never been able to get that to work Cons Combining the SOS and Streamer apps from Client perspective would be a huge help - AnyDesk have nailed this. Review Source Response from Splashtop January 23, 2024 Hello Steve, Thank you for taking the time to share your feedback with us. We're delighted to hear that you've found our product to work well once set up and installed. We understand that you are having difficulty with setting up custom deployments. If you have any difficulties with our products, please reach out to our support team as we are always happy to help. cS cecilia S. manager Automotive Used the software for: 2+ years ### "Splashtop - is amazing...allows me to remote into our other business's" July 27, 2023 5.0 Pros fast and easy to use....can pull files into our main location Cons I liked everything, can't say anthing bad....very happy with performance Review Source Response from Splashtop February 5, 2024 Hello Cecilia, Thank you so much for taking the time to share your positive experience with Splashtop. We're pleased to see that you couldn't find anything negative to say, and we're equally delighted that our performance has met your expectations. Your satisfaction is our top priority, and we look forward to continually providing you with a reliable and efficient remote access solution. If you ever have any questions or need assistance, feel free to reach out. Thank you for choosing Splashtop. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.