Who Uses This Software?

Healthcare, Gaming (betting and video), Not for Profit Foundations (arthritus, alzheimers), Consumer Products, Education, Professional Networks


Average Ratings

68 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ONEsite
  • www.socialcore.com/
  • Founded 1994
  • United States

About ONEsite

mHealthONE(tm) HIPPA compliant mobile healthcare community app with full function White Label implementation. Includes full suite of API's, full function website for provider and user generated content. Includes assessments, surveys, secure communication with doctors, nurses, counselors and family. Great for addiction treatment centers, chronic illness applications, hospitals and support organizations.


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ONEsite Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management

ONEsite Reviews Recently Reviewed!

I really enjoyed working in one site. It was very user friendly and had many options.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I loved how easy it was to use and understand. I also like how user friendly it is. The thing I like most is that it will tell you who and when any changes are made.

Cons: My least favorite thing about one site is that you cannot toggle between screens. Meaning, that you have to exit out of one before entering another.

It really is a fabulous functional software

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been building our complex from the ground up with ONEsite about a year now. Dealing with our Customer Rep, has been smooth. He listens, offers suggestions and helps us a lot. I wish I could get it to cater a little better to apartment management but all in all its a great site

Cons: needs to cater a little more to specific businesses, I wish i could spend less time trying to figure this all out and get it glitch free

Overall: A beautiful way to organize, and put together all of the little daily activities of my business and one on one help in doing so

Overall great

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, pretty self explanatory, appreciate being able to move payments easily and having the ability to track the changes

Cons: Don't like the exporting reports functionality to excel. Unless it's exported as csv, you have a horrible format you have to deal with in excel... And I'm convinced the csv and excel reports do not match 100%

OneSite

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Great user interface and the technical support line is probably the best of any software I've ever used

Cons: Report writing function is cumbersome and can be time consuming to create one-off reports. Sometimes the program is slow to respond.

OneSite provides a fully intergated solution package.

Jun 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A full suite of integrated products are offered by RealPage. Ease of use. User friendly. User mistakes easily corrected.

Cons: Custom reporting. Most outside integrations are complicated or non-existent. Others are very costly.

Onesite works pretty well

Jun 02, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Onesite works pretty well. It was a one stop shop for a lot of the tasks we worked in my student living job, and did a good job keeping it all organized. Definitely, has a lot of intriguing features

Cons: It can get easy to be bogged down by the minutiae of the site since there is honestly a lot going on. If your housing staff does a bad job keeping it organized, it can be a pretty frustrating system

Decent program but difficult to use

Jun 01, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Comments: I used OneSite for 2 years and found myself having a lot of issues with it. This could have been due to older computers but it would constantly freeze while I'd be in the middle of working. I use Entrata at my current job and find it to serve all (if not more functions) while being more user friendly.

Pros: -compatible with a wide range of other software -serves its basic purpose -customer support -quality FAQ and forum online for questions on functionality

Cons: -difficult to navigate -Can only fully be used on Internet Explorer -freezes easily -antiquated interface

Great software that is very user friendly!

Jun 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, the best feature of the software is the simplicity of accessing different modules and being able to easily navigate through the system without any issues.

Pros: - Easy to navigate - Budget formulation is direct and concise - Bank reconciliation process is straight forward - System features updated periodically

Cons: - Needs improvement on report functionality options - Customer Service was not the most helpful - I do not like how the Leasing and Accounting roles are on two different platforms

OneSite is one stop for all!

Jun 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: OneSite is a great system to navigate on. There are a lot of training manuals to help you every step of the way.

Easy to use and very intuitive

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love how RealPage has so many different products that integrate with OneSite making our day to day tasks easier to accomplish and manage.

Pros: Always being updated and is very straight forward. You can learn your way around this software very quickly.

Cons: Some settings locations are not where you think they should be and you then start searching to see where they are. Sometimes in a place you would never think to look.

Overall I've had a great experience with Onesite

Jun 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: One of the pros, in regards to One site, is how easy it is to navigate. Getting from one task to another is seamless

Cons: One of the cons, in regards to One site, is the response time for support could be a little bit quicker.

User Friendly

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use and probably the best software I have seen in the 25 years I have been in this industry.

Best software for Multifamily

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I love onesite and will forever us it if I am able to.

Pros: The pros of Onesite are functionality and ease of use. I have been using onesite for 7 years. The integration for everything is perfect. I am a super user on onesite and have loved learning the ins and outs

Cons: The frequent updates I know are needed but sometimes it slows the system down. I wish when you denied an applicant it denied it all the way in the system instead of having to deny the screening then deny the application. It would be nice to make the decision and then have it close the account out automatically but we still would need to process the FAS.

I have worked with OneSite for years and it is easily functional.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I would like to see if there were other ways of searching for someone by using other "descriptions". At this time, there is by name, plate #, social #, and phone #. I would also like there to be a feature that you could add in a gate card number or a key faub number.

Pros: Reports are easily accessible. OneSite is very user friendly for Tax Credit and Market mix communities. The features for residents is just enough and easy to use. I love the main page and how you can customize it to what exactly you need to see.

Cons: The only con I would have is the limitations that the On-Site staff has when creating levels. This may be a function that corporate only has access to but since letters are mainly generated by the leasing office, I wish there were more options.

I have around seven years experience.

Jun 01, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like numbers so I like the fact that once you put an apartment number into the system it generates that apartment up to view.

Cons: I do not like that you can add no attachments. This is hard for when you need to go to two different places to look for what you need.

I love working on OneSite, it is the best tool out there!

Jun 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that there are many ways to complete any single task. This makes OneSite easy to teach and learn.

Cons: I wish upper management was more informed on the different functions available. When OneSite is not used to its full capability teams are lacking great tools.

Onesite Review

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Onesite tutorials made it easy to find answers to overlooked issues. The ease of software made it simple for training new employees adapting to a new system.

Cons: Initially, there were triggers that would slow down the process for move-ins/move-outs. Accounting department had to wait for Leasing to close moved out files. This was a perfect storm at the beginning of the month, with all sorts of new move-ins for the Leasing staff to balance.

I have recommended this software to other apartment complexes as it provides intuitive ways to produce accurate data.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Print reports to view availability, market data, pricing, occupancy, make-ready dates, and track leads and applications.

Cons: Late fees are automatically generated and need permission from higher management to remove in case of special circumstances.

Best Property Management Software

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best property management softwares out there by far! User friendly and helps you make sure your employees follow through with proper procedures.

Cons: The only issue I have is that I was not able to use on an Apple computer. I think OneSite should also develop an app so Managers can approve move ins and invoices on their iPhones.

Good Product for Property Functions

May 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to see and use to look up resident information and accounts. Onesite software has an easy functionality to look up account information when residents or prospects may call inquiring about various parts of information needed for their lease. There is a function to upload documents to each account to minimize the amount of paper used on-site.

Cons: No html capability when sending e-mails out. When sending out e-mails, residents/prospects, are more prone to open e-mail's that are formatted in html instead of text function.

Intuitive, user friendly & an all in one system for just about all of your PM needs.

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Best PM software I have used in my 10+ years in this industry.

Pros: User friendly, intuitive, easy to navigate. All in one system for lead management, payment processing, lease generation, letter and notice generation, customizable to your needs.

Cons: Tends to be a bit slow at times, This may not be a system issue and rather a server issue. would be great if the labels could be customized to each individual PMC's needs. Eg. The resident tab could be changed to Neighbor tab to fit our company lingo.

New OneSite User

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall I am very happy with my OneSite experience. It was very easy to learn and navigate.

Pros: After using Yardi for more than a decade, I was nervous to learn a new program. OneSite has been a breeze! My absolute favorite feature is the ability to customize my 'Today' page. As my role in the company has changed, so has my need for at-a-glance information.

Cons: Rent posting is a little slower than with other software I've used. I get slowed down having to enter each apartment number. Having all current residents pull up numerically, by apartment number, is easier to enter everything quickly.

Grass is greener?

May 30, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: It would be great to get a Functionality Audit team together and finally fix a lot of the issues we face on a daily basis. the software is great but needs the attention to detail on a property level. Some of the "enhancements" are not enhancements for the community, in fact makes it more difficult most times.

Pros: Accounting products are great. They have most if not all solutions for property management software to help onsite teams and management companies get their job done. They see good products and buy them.

Cons: Most of the products Onesite purchases and projects they take on are completed to about 80% then the 20% lacking functionality leads to inefficiencies on most of their products. The products they buy are not 100% integrated ever and the customer service and promises are always unfounded. The company is so big they lack in communication.

Great Product easy to use can work for any size customer

May 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the products work together with other RealPage products while still has the option to stand alone

Cons: The software is great but can be a little more user-friendly for the pure beginner. You can still use it if you are a beginner but it would be a little harder

I would recommend it to all multifamily industry.

May 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software had everything you need when working in the mutifamily industry. All tools included. Easy to use. Easy to learn. Precise and reliable

Needs improvements, but does a decent job

May 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: All in one system/Integration of items- (ie: service request, applications, make the ready board.) Ease of creating prospect information, DocuSign integration for lease signing is great

Cons: Lag in processing from task to task, always seems to freeze and we have to close out and re-launch, inability to multitask deleting of application when signed through Onesite via Docusign, the separation of the application and resident log in's makes things very difficult at times.

Love it

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease and fluidity of the system. Being able to shift from one tab to another without having to backtrack to the beginning makes it so much easier than many systems I've used.

Cons: I have struggled in the past uploading system wide messages to broadcast out to all tenants, or all tenants within a certain grouping.

Easy for all

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Onesite is user friendly and highly customizable. New hires can learn this software quickly with common sense interface. The reporting functions are easy to manipulate. The customer service is very responsive. Great product overall.

Cons: i would like to be able to change the font size on pdf reports and I would like to see a iPhone app for field employees.

OneSte is a very resourcefull software program

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I think this Onesite is a good program just need to tweak a few issues like freezing when trying to impute check and printing out documents

Pros: I like this program because it has all of the features located in one software program, miss using the invoice processing for this software

Cons: on some day its runs slow due to numerous users using at the same time and sometimes having printing documents and the system freezes have to reboot the system back up.

The Pros outweigh the Cons

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the user friendly capabilities of using the software. Its easier than Yardi, but Appfolio is much easier to understand and to use. The web based applications are in high demand for the industry, especially being able to use Apple Mac and iPads at the properties.

Cons: Honestly, there is not that many cons, but I feel the workflow of some of the procedures could be a little more seamless and the overall appearance of the program could be more user friendly and appealing to work with.

I used Onesite at multiple property management firms and was easy to use

May 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Can create custom letters; find past, current or future residents easily; reports were easy to read and understand

Cons: you can't use the system for creating purchase orders or tracking renters insurance policies. It is a simple platform that serve most needs

Previously used OneSite as our property management software and had no complaints with the overall use!

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: A great resource for multifamily property managers looking for a data servicing site.

Pros: Really liked the ease of allowing residents to switch from one room to another (bulk roommate shuffle). I liked the ease of the account ledger visibility/delinquency reports.

Cons: Would like to see a different roommate matching tool. This would be beneficial for student housing property managers.

Love Onesite!

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are looking for a great software for conventional or affordable, Onesite is the way to go! Highly recommend this software. I have used it for almost 10 years and couldn't be happier

Pros: Pros for Onesite are ease of use, ease of correction if an error is made on certifications, ledger and resident information. It is very user friendly for someone who does not have computer experience.

Cons: If you do not set it up correctly, then there are tweaks that have to be made and their customer support will help resolve those issues.

I have used Onesite since 2011 and I like best over all other programs I have used. My overall experience has been great!

May 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked that the product is user friendly, it has online training and how you can email all residents from crossfire.

Cons: does have some issues with it taking a long time to load at times customer service help sometimes do not speak the best English.

Simple, Clear, and Useful

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: It's a 1998 2 door Ford Escort: it won't win any awards for its looks but it gets you from A - B just fine.

Pros: The tools are fairly simple and are quick to learn. The design is useful and functional, presenting a clear and simple picture of the information you care about. You have a lot of control over your data and there are also more tools that I could ever hope to use.

Cons: My only complaint is that the UI appears incredibly outdated. It looks like one of those houses built in the 70s with shag carpet and popcorn ceilings - not attractive. This also causes work flow issues. And doesn't work in Chrome? Come on guys.

Product is great

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The product is great and easy to use. It is easy to customize for your needs. Almost anything you need to know is in the reports!

Cons: The customer service is hit or miss. Sometimes when you call the person is able to help you right away, other times they are not able to and it takes a while to solve the problem. Some information you need in a report doesn't exist.

Easy functionality with Bulk Functions

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like Onesite's use of the bulk functions. For student housing where you have typically one generic move in and move out date, it's great to be able to just click right down the line for all move ins and move outs. This feature is also helpful for us when posting late fees and entering multiple invoices at once. This by far was one of my favorite features that really saved us a lot of time! Additionally, I really liked that if you entered an invoice and were over budget in a particular category it would alert you. I also liked that each month all the month end reports were saved in the AME reports section.

Cons: I disliked that when you pulled up a unit in Onesite, it would bring up all past, current, renewed, etc. at the same time. I found that sometimes it was really confusing to try and see who was in a particular unit at the time. Additionally, I found it really hard to know what reports pulled exactly what, sometimes I would have to pull multiple reports to get the a specific piece of information.

User friendly

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: OneSite is user friendly. It is easy to operate and hard to "mess up". I enjoy it's functionality. The accouting system is superior to other products I have used.

Cons: I have not experienced excellent customer service. The response time when I do have an issue is unreasonable.

Amazing Experience!

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love onesite!

Pros: The product is very User friendly, and very efficient software. I will recommend. If you have any technical issues the support team is amazing, as well.

Very easy software!!

May 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have used other software in the past, and no others are as easy to use and train with as this system. Very simple even for those that are not that tech savy!

Cons: Sometimes the system gets too slow, freezes up, and then you lose all of the data that you just input.

User Friendly

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Great software overall!

Pros: Onesite is extremely easy to navigate. I would recommend this software to any management company that wants software that is easy to train new hires on.

Cons: You have to manually forward the date on a daily basis. The interval between switching dates can take a while.

Nice Multihousing Software but not my favorite.

May 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I think the software would be better if they simplified the application process

Pros: Pricing was easy as well as the move in process and the Help tab was very easy to find what you are looking for.

Cons: I did not like the homepage and how you have to work through multiple pages in order to get one simple task done.

Used Onesite in the past and found it to be very user friendly!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I've used many types of software applications and this has to be one of the most user friendly applications!

Pros: I liked the automatic data backup, smart search and customizable reports. This all helped to enhance the customer service experience for tenants and landlords.

Cons: It was slow when saving data but I think that was more of an Internet connection issue. Other than that, there were no other issues.

Easy to use and teach

May 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to use Easy to teach No need for daily backups Transparency to upper management Integration with several add-ons

Cons: Inability to customize reports Transparency to upper management Logs out off quickly when distracted from task

OneSite Wizz!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, portability between different types of housing communities (rules, voucher info, resident info, certifications, etc.)

Cons: Small learning curve if user is accustomed to other software. Other than that, I found it to be easy to learn and become savy with.

Love the software, customer service and solution solving made us change

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Use Rent Roll when it was DOS based, fought my company for 10 years! to get the software, due to continued issues had to change to new software after 5 years and take the entire company through new software set up and training!

Pros: Easy to use/easy to learn and good software. Long term Rent Roll DOS based user, did not want any other software and fought hard to convince my company and property owners Onesite was the way to go.....

Cons: Many many issues, hidden add on costs not explained thoroughly at time of purchase, new sales reps, new reps for each module at a minimum every quarter. Issues resolved with prior reps not communicated and had to start over. on one item resolved a minimum of 10 times ALL with new reps.

OneSite is very user friendly

May 22, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like the most about OneSite is how user friendly and easy it is to use. I have used at least 3 other property management softwares and none are as easy to use. There are many reports that can be generated and functions that can be completed that you can't necessarily do in Yardi, MRI, etc.

Cons: The only con would be the monthly price. It is a bit steep compared to its competitors but well worth it.

Great management software for site personnel

May 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great product for the price. Differently my #2 management software.

Pros: Easy to use software. Very similar to most others with requards to application, move-in and move-out features. Love the notes option for delinquencies.

Cons: Not being able to drill into actions like receivables and expenses makes the software slower when trying to find the answers fast.

OneSite review

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: OneSite is easy to use, no fear in trying to figure things out on your own as there is always a quick fix if a mistake is made

Very user friendly

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I used Onesite while working in the Multifamily industry. Made daily work task a breeze. I wish we could use this software in every field.

Pros: OneSite is very user friendly. Easy to navigate through the system even if your unfamiliar with the product.

OneSite

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was impossible to miss a daily task using OneSite since it would not let you go to the next day without taking care of any issues. It was user friendly and easy to learn.

Cons: Just learning the names of the reports needed. That's about all the cons I can come up with. Once I knew the name of the report, I could easily get around.

My favorite over other options

May 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall, one of my favorite software available. A little costly for customization of reports that I think should be standard.

Pros: Reporting was convenient (though sometimes a little slow) and I loved the , recurring work order feature. I also felt interfacing with certain data services was very good.

Cons: Purchasing control and make ready scheduling doesn't interface ( or interface well) with service providers or suppliers.

Once you learn how it use it. it is good

May 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is one system that contains all of my needs . I can look up accounts and print leases all within Onesite.

Cons: It took me some time to learn how to use the system because I had used Yardi for so long. Sometimes the leases don't print.

Onesite is awesome!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps to keep data organized! Easy to pull reports and integrates with other software. Staff is very helpful.

Cons: There isn't much I can say bad about it, but if there was one thing I would like, it would be more ability to create custom reporting. There might be options for this that are existing that I am not aware of

OneSite was very beneficial and easy to use.

May 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There was a report to pull for everything with simple clicks. I also enjoyed the process of keeping up with prospects.

Cons: Someones OneSite would run slow causing you to have to log out and log back in, which would be frustrating.

Good, Budget Conscious Product

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The product is great, easy to roll out to new users and well worth the costs associated. I found it to be budget friendly as well, which is always a plus!

Pros: Product is easy to use and very user-friendly. I enjoy working with real-time features, and the reporting functionality is easy to utilize.

Cons: Connectivity issues related to server connection problems, lack of ability to reach knowledgeable customer service techs was frustrating at times, however, ultimately the issues were resolved in a timely manner.

Onesite was an overall good operating system, but wasn't always the most user friendly service.

May 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall I enjoyed using Onesite. While it would not be my first recommendation, I still felt it was organized well to gather needed data for weekly reporting.

Pros: -Everything you need for reporting financials, tracking leasing statistics & other operations was in one place. -Easy lead follow up system -Delinquency Management was easy to navigate -I liked that you could switch between multiple properties

Cons: -System would go down often -System was hard to navigate -After using other leasing operating systems, I became aware that it could have been more user-friendly.

Simply the BEST!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Keep being awesome! Customer support is so helpful too and they deserve all the stars!

Pros: I have been working in property management for 7 years and have used several different software programs, can say hands down that OneSite is simply the BEST! It's user-friendly and if you can use a smartphone you can easily navigate the pages in and out to find what you need. It's like using a smartphone - it just makes sense. Reports are where you expect they would be and it makes my life so easy. Then, when something isn't clear their support team is there to help you and they sound like they like their jobs and are actually pleasant and eager to help and please!! A HUGE PLUS!!! The best part is that it is integrated with so many other programs that make my job easy so I can spend more time with current and prospective residents. I LOVE OneSite and would recommend it to anyone!!!!

OneSite: It covers all the basics

May 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Comments: This is a great choice for properties who need flexibility with rentable items, lease terms, and lots of foot traffic. This is a bad choice for properties that allow lease assignment or reletting. Also, properties with a lot of online traffic might have better results using a third-party lead managing software!

Pros: Search functionality is great, best I've ever used! A report for almost anything you can think of. The functionality for each account individual account is great.

Cons: Packet management is clunky and buggy at times. There is no way to merge accounts, and each account has SEPARATE 'prospect' and 'applicant/resident' portion. Follow ups are confusing and counter-intuitive. The resident interface is dated.

Very User Friendly

May 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate. Hard to make mistakes. Lots of checks and balances. Lots of reports to choose from. Budget module is my favorite.

Cons: Each module is charged separately and it gets a little pricey when adding each one. Support isn't the greatest.

easy to learn and use

May 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: most functions are easy to use and user friendly - lots of helpful reports to choose from. I don't have experience with any other leasing software, but from what I have heard of the others, this one is much easier to use

Cons: occasionally glitchy, but typically gets corrected quickly. facilities options are a bit confusing when trying to add items, etc.

OneSite Property Management Software

May 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: OneSite is very user friendly, it is a great way to organize especially for a moderate sized property. All functionality is in one place which makes keeping concise files for each unit/resident really easy. It keeps track of empty units/leasing percentages as well as notes for payments and service requests for actively rented units.

Cons: You have to have some prior knowledge of terminology and leasing organizations to feel confident with this product. Support and education is limited from the developer. My company created personalized training for our site instead of using resources provided by the developer.

OneSite is very user friendly

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to work in. I have used other softwares and OneSite is the most user friendly.

Fantastic product at a good price point!

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have used this OneSite on for two previous employers in the Senior Living Industry. The product is user friendly and not difficult to use at all.

Pros: User Friendly Easy to Correct Mistakes Great Reporting Features

Cons: none really

OneSite ease of use

Jan 26, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: I used OneSite when I was a leasing agent at an affordable housing complex. The main use for OneSite was running background checks on future tenants. It was always a breeze to get through unless the server was down which would cause slowing or backups but all in all, a wonderful product to use.

Pros: Again, the ease of getting through a background check, that was very user-friendly, with simple steps along the way. Also, when there were issues with OneSite, help was never too far away and always thorough with getting the problem fixed.

Cons: There were a few instances where some glitches happened when entering a future tenants information but this was very rare.

Recommendations to other buyers: As with anything you are about to purchase, always do your research before buying a product.

Onesite Review

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easily accessible searching our neighbor's information is

Cons: Can't seem to think of any

Overall: I work at Prometheus Real Estate and we use one site to connect with our current and past residents at our apartment neighborhood. It is easy to find our neighbors and our information we need

Excellent Development and Customer Sales and Service Team

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a cost effective product that strives to meet our needs.

Cons: Customer Service line needs to be able to help problem solve when our customer rep is not available. If we are having connectivity issues waiting for our rep to come in when we are on the east coast is not acceptable.

Overall: We have been building a patient treatment portal with ONEsite for almost 3 years. Working with the Development staff to get the tools built to meet our unique needs has been exceptional. Our Customer Rep, listens to our requests and offers suggestions to streamline our processes on the site. I cannot thank our team enough for their patience and guidance as we continue to grow our portal into a world class treatment tool.

Recommendations to other buyers: None

Vendor Response

by ONEsite on September 23, 2016

Kathleen, I appreciate the positive feedback and will address the issue with the flexible work hours we allow our account managers and developers. I will make sure someone is available earlier for support. Thanks, Bob Crull CEO

A property manager's best friend!

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very intuitive and easy to navigate. You can purchase different levels of service rather than paying for functions you don't need. It really is a one-stop-shop.

Cons: The layout/look is a bit outdated. I am really hoping realpage to develop a version for smaller properties to use. Sometimes the applicant screening was a bit glitchy and I would receive reports that did not pertain to the actual prospective resident I was screening.

Recommendations to other buyers: You must be a large property to use this software - and to justify the cost.