# Zoho Invoice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Invoice the right Billing and Invoicing solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163114/Zoho-Invoice/reviews --- Zoho Invoice 4.7 (823) [View alternatives](https://www.capterra.com/p/163114/Zoho-Invoice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Invoice Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews Intuitive and beginner-friendly design 96% positive reviews out of 215 Most reviewers describe ease of use as a major benefit, highlighting simple setup, navigation, and quick onboarding. Matthew C Digital Marketing Manager, 1 employee. "It was easy to set up, and when I ran into particular setup difficulties between Zoho Projects (time tracking) and Zoho Invoice, the support that was given was exceptional." Complex settings navigation 45% negative reviews out of 55 Some users report updates and settings are difficult to locate, with confusing menus and time-consuming configuration steps. John B director, 2 - 10 employees. "Nothing yet, apart from the factor two authenticator almost locked me out of my system" Tailored for small businesses 96% positive reviews out of 69 Most users comment small business features fit freelancers and startups, offering essential tools without unnecessary complexity. Rene V Partner, 2 - 10 employees. "We registered our small business and didn't have capital to buy software or anything and with Zoho it was so easy I felt at home" Limited email customization 55% negative reviews out of 38 Some reviewers find email notifications lack branding options, have outdated templates, and provide insufficient tracking features. Automated payment follow-ups 96% positive reviews out of 28 Most users report payment reminders streamline tracking overdue invoices, automate follow-ups, and improve timely collections. Nitish S Founder of NKS PVT LTD, 1 employee. "With the help of this I was able to send professional invoices quickly along with automatic payment reminders to my customers with different payment gateways." ## Showing most helpful reviews Showing 1-25 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara B. Accountant Insurance Used the software for: 2+ years ### "My lifetime admiration" December 30, 2024 4.0 Pros The way I can crate and manage invoices for all customers is spectacular Cons Integrating Zoho invoice is ith my CRM tool is hectic Review Source DL Deyaneyra L. Accounting Assistant Accounting Used the software for: 2+ years ### "Good Invoicing Platform for Small Business" November 24, 2025 4.0 Apart from the this that I dislike from Zoho Invoice, there is not much I can disagree with the program. It really works with several users at the same time, it updates very quickly and managed communication with the clients. Pros I like Zoho because it helps us in the invoicing of our small firm, we can make recurring invoices, charge to clients, and they can make payments through the invoice or portal. Cons What I don’t like so much about Zoho is that it can be very difficult to have a perfect accounting of invoices and revenues. As we divide revenues in three categories, but have almost 60 items. I made this a little easier by making a custom field that says Category and have a help text with the available options. But its still a job to reconciliate monthly. Some invoices that are made from timing instead from an item, are not revealed in this view. Also, invoices made to reimburse expenses made, appears as revenue in the sales report. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Started a greater- registered business. Before that was a sole proprietor and Wave was useful. Review Source RT Ricki T. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Good free platform, with restricted options" April 24, 2026 4.0 Pros It is a great free tool that makes it super easy to send invoices and collect payments together in one place Cons The inability to use different currencies without upgrading to a higher paying account. I'd rather use something else Review Source JM Jenna M. Operations Design Used the software for: 6-12 months ### "Good for the most part " March 17, 2026 3.0 Overall good but something more simpified would be great. It served the purpose to track reciepts but we ended up switching. Pros Pricing was compedative and you were able to use a lot of functions but there was a learning curve if youve never used it before. Cons There were so man options and pages it was hard to navigate. I think they could work on somthign more user friendly. Review Source SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Zoho Invoice easiest to use and inexpensive" January 12, 2026 5.0 Overall Zoho invoice works perfectly with Zoho CRM which our company also uses. We have tried other programs that can take client's payments that work with our payment system, but still use zoho invoice so the client's can understand their invoice. Pros Zoho invoice has been my company's invoice system for over 10 years. It is inexpensive, user friendly and our clients find it the best option we have sampled for being detailed Cons The major con currently with zoho invoice is that we have been unable to integrate a payment system and so we are having to use another program just for that purpose. The other system also has an itinerary built into it as well. We have CRM and Invoice integrated but it does not always sync up quickly. Alternatives considered [WeTravel](https://www.capterra.com/p/163474/WeTravel/) Reason for choosing Zoho Invoice We actually use both. Wetravel is used for the itinerary it creates and for taking payments whereas Zoho Invoice works with our CRM, is least expensive and has the best invoice for our guests. Review Source RM Rodney M. Contractor Business Supplies and Equipment Used the software for: 1-2 years ### "The scams apps will truck you here , be careful " July 30, 2025 5.0 Well I spend to much time to find one app ,than I can easily set up my invoices for work , and I was mad bc I always had it and never tried before , until I did it , and is the best thing can happened to me Pros This app honestly have one of the most important thinks , than any app most have ..and is the easily and fast ways for do anything in this app Cons Pretty much I have to be honest , and I don’t lie here , so is nothing bad bc I m really love this app in general Switched from [Invoiced](https://www.capterra.com/p/222215/Invoiced/) I was desperate trying to find one app like Zoho , than in one month I tried like 7 apps and all of them was so hard and difficult until I find my salvation Review Source VR Verified Reviewer Digital Creator Media Production Used the software for: 6-12 months ### "Easy, Quick and Useful!" October 2, 2025 5.0 It was a good experience using the Zoho Invoice product. I've found a nice liking to simplicity of the Zoho products and their Invoice system continues with that. Pros I like the simplicity of using Zoho Invoice. It allows me to quickly put together an invoice for a client without much hassle. In the Free tier, you get a good amount of features that allow you to get the job done. I like the fact it's secure by 2FA for the signing. Cons I found it a little tricky to work out how to set up the payments part, especially if I wasn't using a payment gateway, and wanted to provide transfer details directly. Although after some time looking around, I managed to get it figured out. Alternatives considered [Invoicely](https://www.capterra.com/p/129680/Invoicely/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho Invoice I found the Zoho platform much easier to get started with, and a good amount of features on the free tier to get started with. Review Source MC Mary C. Managing Director Individual & Family Services Used the software for: 1-2 years ### "Excellent fully customisable design" March 17, 2025 5.0 The best company run by the most competent and compassionate people in the world. They have done more for my business than any one else and help me to get paid in full on time and to see what is not working in my business through expense and days to get paid tracking features - enabling me to make strategic decisions too. Pros Simple, high level of functionality, free for first 1000 invoices, genuinely supporting small businesses, excellent demos by staff online in India. Cons Not enough people know how great it is. I wish it was a standard part of all small business training and the endless business podcasts by bankrolled people who do not understand what starting from scratch really means. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/)[QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) Reason for choosing Zoho Invoice Both horribly complex and not user friendly. They also took hours to set up even for the trial run. This was ready within an hour to act as the front end for the admin for my business. Review Source PP Phillip P. Director Education Management Used the software for: 1-2 years ### "Great product, hard to believe it is free!" July 2, 2025 5.0 Pros It is free, that makes it pretty amazing. But it is also easy to set up, incredibly customizable, and endlessly connected. Cons The upload process is very complex due to tax codes, item codes, etc. It is pretty difficult to bulk upload invoice details (at least for me and I am pretty tech savvy). I have ended up just choosing to manually enter invoice data to save time messing with bulk uploads that get nowhere. Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/) Authorize.net invoice option is very limited and although it is free with our authorize.net usage account, Zoho Invoice is also free and way easier to use with exponentially more abundant and better features. Review Source sK shawna K. Executive Director Management Consulting Used the software for: 1-2 years ### "If you can login, it's good" June 30, 2025 3.0 The worst customer support. Leaves me so frustrated and never helps me. Zoho implemented OneAuth that doesn't work so every month when I go to login & send invoices, I can't. I have to call and/or email customer support but nothing happens. I end up having to send out my invoices late. Makes me look very unprofessional. Pros Free invoicing which is great since I'm a small business. Easy to get setup and send invoices and add my logo. Cons Zoho implemented OneAuth that doesn't work so every month when I go to login & send invoices I can't Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho Invoice ease of use and better costs for what i needed Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) quickbooks costs increased significantly Review Source bM bonolo M. administrator Cosmetics Used the software for: Less than 6 months ### "excellent for inventory" January 30, 2025 5.0 Very good, the application it self is good as it keeps stats for your business Pros yes, the application is good to use and keeps records and payments to date. Cons it easy to use and efficient the is nothing i liked least as it works for my business needs Switched from [Brisk Invoicing](https://www.capterra.com/p/230314/Brisk-Invoicing/) it was a trail no free as stated on the website Review Source JE Jack E. Managing Partner Defense & Space Used the software for: 6-12 months ### "Great small business/Startup invoicing solution" September 11, 2024 4.0 Easy to use once you're signed up. It's one of the very few cloud applications I use (I'm an on-prem dinosaur for most things) and I appreciate the convenience of anywhere-invoicing for my small business. I do also appreciate the nearly-direct line to product development. I've offered a couple of feature requests and am happy to note that one of them showed up a few months ago. Thanks, Zoho! Pros Simplicity and efficiency of the user interface. Cons The integrations with other Zoho apps are fine for customers that have standardized on their cloud suite, but the lack of 3rd party integrations (or even an API we could code our own to) make it unwieldy for anyone with more than a few dozen customers. While it's certainly to be expected from a totally-free application, I get a little irritated with the marketing for other Zoho products. Maybe they could tone it down a little for users of other Zoho paid products, like me. Alternatives considered [Invoicely](https://www.capterra.com/p/129680/Invoicely/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho Invoice Ease of use, features, cost, and integration with other Zoho products we were already using. Switched from [Ayanx Small Business Accounting](https://www.capterra.com/p/131299/Ayanx-Small-Business-Accounting/) Consolidating apps to fewer vendors, features, cost Review Source NS Natalie S. Senior immigration Advisor International Trade and Development Used the software for: 6-12 months ### "Invoicing made easier" December 23, 2025 5.0 Pros Zoho invoice is free of charge and it's easy to use the pre made template to create invoce and receipts. Easy add on fields and it allows to state the payment method used. Cons It's not complicated like other similar tools and it requires no training to use. It's intuitive and no comments. Review Source DS David S. Customer Service Representative Health, Wellness and Fitness Used the software for: 2+ years ### "A simple and effective invoicing tool." February 16, 2025 5.0 Reporting through Zoho Invoice has simplified the invoicing and payment tracking process. I used it to streamline billing for several clients I worked with, and its centralized dashboard provided me with a bird’s eye view of outstanding payments. It’s a good tool for freelancers and small businesses. Pros Zoho Invoice makes it super easy to create and send professional invoices. I used it to bill clients on a freelance project, for example, and the automatic payment reminders kept me up-to-date on getting paid. Having the option to accept online payments is a great convenience. Cons It’s good for very basic invoicing, but is missing some advanced features in Zoho Books, like inventory management or extensive financial reporting. The Invoicing template customization options are also to an extend limited. Review Source SS Sara S. Property Manager Hospitality Used the software for: 6-12 months ### "Great invoicing software!" March 12, 2025 5.0 I use Zoho Invoice to create digital invoices for our records. It was a bit of an involved and timely process to get my first invoice set up and designed just right, but once the template was in the system, it is so incredibly easy to use. We have standard items we charge the same amount for every time, but Zoho also allows the ability to enter custom services and charges. I also love the level of customization regarding color scheme, logo, etc. Pros I really like the customization on the invoices. I was able to upload my logo and change the color scheme of the invoice to match the logo, which gives my invoices a much more professional feel. I also like that it's easy to input any sort of custom information on the invoices or have default services that automatically create an invoice. Cons I wish some parts regarding layout and design were a bit more customizable - while there is a lot of freedom to add custom fields, etc, I would love the ability to play with the order of the sections or the layout of the invoice itself. Review Source AK Ashfak K. Senior executive Accounting Used the software for: 2+ years ### "Zoho invoice " November 4, 2024 5.0 Pros It provides a clean, user-friendly interface that makes creating and sending professional invoices simple and efficient. Users appreciate the automation options, like recurring invoices and payment Cons integration with non-Zoho applications is somewhat limited, so businesses that rely on a variety of third-party tools may find it challenging to streamline workflows across platforms. Review Source SG Sunil G. Partner Marketing and Advertising Used the software for: Less than 6 months ### "Happy with Zoho Invoice" March 11, 2025 5.0 I am very happy to use this software for my quotes and billing needs. Pros It is very user friendly and has all the features to make your life simpler. Your customer support is also very prompt and good. Cons So far I cannot find a fault with it. Maybe the only thing I could think of is to make access to settings a little easier and more user friendly. Some features are hiding and cannot be found easily. Review Source KD Katie D. Human Resources Generalist Food & Beverages Used the software for: 1-2 years ### "Zoho Invoice is Great!" September 12, 2024 5.0 Zoho Invoice has been a great asset to our business. They're the way to go if you want an invoice platform with a almost seamless interface, without paying top dollar. Pros Zoho Invoice makes it easy to craft all different types of invoices for my clients. This platform also gives detailed analytics of the invoices, including who's paid and who hasn't paid. On top of everything, this platform is free to use and is on par if not better than similar paid platforms due to the wide array of customization and other features. What's also helpful is the fact that I can craft invoices in different languages. Our restaurant gets a lot of Japanese foreigners so this is a great help. Cons There have been times in the past when the platform would experiences glitches, including not being able to sign in. Review Source VR Verified Reviewer CRM Manager Information Technology and Services Used the software for: 6-12 months ### "best software for invoice generation " December 9, 2024 5.0 overall experience was very good, i used zoho invoice for sending out the invoices to my clients and vendors and process is very easy dont need much more time to learn and i saved a lot of time Pros very easiest to use and edit and generate any kind of invoice for you small business and comes at affordable cost. Cons user interface needs to be improve, otherwise very good software Review Source CC Colleen C. Owner, Garden and Bee Wrangler Consumer Goods Used the software for: 6-12 months ### "Easy to use and customize. Perfect for very small business!" April 2, 2025 5.0 Pros Easy to use and customize. And free - a perfect price for my very small honey business. Much better than doing each by hand and not having the ability to keep track of sales and customers. Cons Invoices do get caught in Spam filters fairly frequently. Review Source IC Ivan C. CEO Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent experience" July 9, 2025 5.0 I haven't managed to explore all the options yet and so far my experience has been great. In general, the system is very easy to navigate and create Invoices. Document control is easy and quick to consult. Pros Simple, objective and fully customizable. My invoices are in a professional format. Menu and navigation structure are very clear Cons View the Invoice in its actual format before issuing the PDF for verification. This anticipates seeing the print format and speeds up the task. Review Source FR Frank R. CEO, psychologist Mental Health Care Used the software for: I used a free trial ### "Zoho Invoice helping new businesses" November 15, 2024 5.0 Smooth, efficient and clear. The fields are particular so there's no time for confusion while looking for the blank. Pros It's very friendly. There are no extra lines to click, and it is not overwhelming, like Zoho CRM. With this one, Zoho Invoice, I can do an invoice in less than 5 minutes. And the best it's that is free! So, kudos to Zoho for helping new businesses. Cons I have to input the information about the clients, but it would be pointless without it. Overall, I'm not complaining about Zoho Invoice. Review Source BC Bernard C. Owner Automotive Used the software for: 1-2 years ### "TOP NOTCH MOBILE MECHANIC SERVICES,LLC." September 25, 2024 5.0 My experience is great. I love to be able to do everything i need to do right here. Pros I can make my own invoices without making changes or extra fees. Cons i can't go mobile yet to make my clients receipts right there when they ask, I have to email them, and they be wanting paper. Review Source DZ Dana Z. Owner Accounting Used the software for: Less than 6 months ### "Great if you can take a bit to learn" May 27, 2025 4.0 Pros Free option has a lot to offer. The website has a clean layout and you can preview the email before it's sent. Cons It is quite a bit confusing at first, trying to figure out how to adjust the email. The formatting within the email can be a bit difficult to sort out. Review Source DG Dave G. IT Education Management Used the software for: I used a free trial ### "superb! this is simply amazing!" December 10, 2024 5.0 perfect! i will surely recommend this app to anyone that needs this. Pros This simplifies my life as an owner of the school Cons limited only for 2 account to connect for free service. but its reasonable Review Source Similar Products Featured ## Related categories [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Time and Expense](https://www.capterra.com/time-and-expense-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.