# Zoho Books Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Books the right Purchasing solution for you? Explore 672 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163115/Zoho-Books/reviews --- Zoho Books 4.4 (672) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Books Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Sneha V Growth Head - SalesInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “It’s also one of the most widely used products out there and has really played a big role in transforming how businesses manage accounting today.“ April 1, 2026 LT Luke T Director and TutorEducation Management, Self-employedUsed the software for: I used a free trial. “Another small problem is that it doesn't import your bank transactions until the day after the transaction has taken place, despite refreshing the feed.“ June 9, 2025 Rohit L Gen SecretaryFacilities Services, 2 - 10 employeesUsed the software for: 6-12 months. “Havent experienced any bug, there was one concern which was fixed immediately. and i'd recommend it for both small business as well as large organisation.“ December 8, 2025 DS David S Customer Service RepresentativeHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The mobile app isn’t as functional as the desktop version, and while the reporting options are good, they could be better customized.“ February 16, 2025 Rohit L Gen SecretaryFacilities Services, 2 - 10 employeesUsed the software for: 6-12 months. “Data management is so good, i am uploading all the invoices too in the application.“ December 8, 2025 GK Girish K OwberFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “No desire to even show how a feature works.“ January 9, 2026 Raj Shekhar S CofounderInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Their has been no product failures or issues, and new features are regularly rolled out too.“ December 20, 2025 GK Girish K OwberFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “Zoho support has no solution for this.“ January 9, 2026 ## Showing most helpful reviews Showing 1-25 of 672 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Raj Shekhar S. Cofounder Information Technology and Services Used the software for: 1-2 years ### "Good tool for mid sized businesses" December 20, 2025 4.0 It has been very consistent to use it. Their has been no product failures or issues, and new features are regularly rolled out too. Pros The ease of usage. I never needed a customer support of any kind. The pricing is also appropriate for mid sized businesses. Cons The currency change features are complex. In the same way, making customisations to the invoice format can be a little confusing too. Review Source VR Verified Reviewer Gen Secretary Facilities Services Used the software for: 6-12 months ### "Zoho Books is for the WORLD and for the NEXT GEN" December 8, 2025 5.0 and all Zoho products is designed with great thought at a price which is throw away. All other accounting users should start thinking how they can upgrade themselves. Pros Great value of money, extreme warm and good support, extremely easy to use without the need for any training or support intervention, Payment using Zoho to our vendors is so good, it cannot be overemphasized. Data management is so good, i am uploading all the invoices too in the application. Our customers can see their statement on a real time. Havent experienced any bug, there was one concern which was fixed immediately. and i'd recommend it for both small business as well as large organisation. Cons The bank reconciliation process could be simplified where transaction count is high. It is not a con but Zoho could push more feature in the starter plan :) Review Source AV Alisodai V. Proprietor Construction Used the software for: 6-12 months ### "Don't go with Zoho Books for your accounts" October 3, 2025 1.0 Pros This is not useful. Initially they will tell all the features are free. After buying everything we have to pay extra amount. Cons Customer support is very poor. They were unable to give any solution for my problem even after 7 months time. Don't go with . Review Source jU judith U. Procurement officer Logistics and Supply Chain Used the software for: 2+ years ### "Simple and effective accounting tool" June 2, 2025 5.0 I've had a very good overall experience with . It helps me keep my finances organized and makes my accounting tasks easier. It is dependable, easy to use, and meets most of my business requirements. Pros The simple user interface and ease with which invoices, expenses, and reports can be managed were my favorite features. It is great for small businesses and easy to use. Cons The fact that more advanced features necessitate higher-tier plans and that integrations with third-party apps can sometimes feel restricted or a little clunky were the things I didn't like the most. Review Source Response from Zoho June 17, 2025 Hello Judith - Thanks for your review. We are glad you enjoy using Zoho Books. Please feel free to reach out to us at support@zohobooks.com for any queries. EC Ewan C. Billing and Accounts Administrator Telecommunications Used the software for: 2+ years ### "How Zoho Books made recurring billing easier to manage." June 22, 2025 5.0 We slashed billing mistakes and gained better visibility into cash flow. Our audit was shortened as well, as a result of the clean reconciliation and reporting capabilities. Pros made our recurring invoicing a whole hell of a lot easier. We saved on manual tracking and reduced late payments with automated reminders and payment follow-ups. Cons Bank Feeds will drop from time to time, and re-authentication is necessary to restore. We also had to write a few custom rules for telecom-specific tax logic. Review Source VV Vikas V. Software Consultant Computer & Network Security Used the software for: 2+ years ### "Booking keeping alike for novice or experienced professions" February 10, 2025 5.0 is amazing! From the community forums, I learn that most of the world uses it. The Invoicing, expenses, tax compliance, collaboration and customer support are all top-notch! While there is still scope for improvement, for my use case, it does a great job!! Pros The great part about is the dashboard and reports. Dashboard gives a very good overview of the finances and the health of organization. Reports are a great way to break things down for more clarifity. Cons Pricing! I find it a tad bit expensive. For a company in a good shape though, it would be a great product but for bootstrapped start-ups, it is a little expensive. They have a free version but I needed some premium features for my use case. They also give out credits for start-ups which could be used for a year. After using it for a year, the software makes you so lazy and you don't want to migrate. Review Source Response from Zoho March 20, 2025 Thanks for your detailed review, Vikas! We are glad that you love our platform. DS David S. Customer Service Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "A complete accounting solution for small businesses." February 16, 2025 5.0 Hear me out, is my life now. I personally used it for tracking expenses during a busy quarter, and the live reports allowed me to make well-informed decisions regarding budgeting and cash flow. And it has simplified and streamlined accounting. Pros I love for how it automates many repetitive accounting tasks like invoicing, tracking expenses and bank reconciliation. For example, it's what I used it to generate recurring invoices for my clients, saving me hours of manual work per month. It also offers great GST compliance features which are a big advantage for my business. Cons The mobile app isn’t as functional as the desktop version, and while the reporting options are good, they could be better customized. The upfront setup can also be a time-consuming task for businesses with complex accounting needs. Review Source Response from Zoho March 20, 2025 Thanks for your detailed review, David. It is comments like these that propel us forward. RC Rajesh C. President Financial Services Used the software for: 1-2 years ### "Zoho Books Review from regular use" May 26, 2025 5.0 Looks clean, nothing over the top. You send an invoice, check a few boxes, done. It’s not trying to impress, and that’s fine. Pros Helps when you’ve got more than one thing on the go. Quick glance shows what got paid and what still needs nudging. Cons Some weird stuff with edits now and then. But it doesn’t get in the way much, which is what matters most really. Review Source Response from Zoho June 17, 2025 Hello Rajesh - Thanks for your review. We are glad you enjoy using Zoho Books. Please feel free to reach out to us at support@zohobooks.com for any queries. AB Alex B. Service/Sales Manager Construction Used the software for: 2+ years ### "Easy to use internet based accounting software" January 23, 2018 4.0 Ease of use Pros The seamless integration with Zoho CRM and the fact that you can access your records from anywhere, as long as you have an internet connection. The customization options are also a huge plus. Cons It doesn't have some simple functions and features that other accounting softwares have, such as the ability to chnage how all the names appear (i.e. first, last vs. last, first). it can get a little confusing with how payments are applied and dded to the system as well. Tech support is usually no help, or they tell you that your question is a great idea for their IT team to use and then you never hear back from them again. Review Source SG Sally G. Customer Service Auditor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great platform" July 23, 2025 5.0 I used it for a short period of time on a previous job, but I did like that it has so many features, everything a small business needs like invoicing, expense tracking, inventory, time tracking. It's great. Pros I love that it's so easy to use, even for people like me who are not accountants. The interface is clean and clear. Cons I don't like the limitations for users outside of United States. Some features don't work if you are not in the US. Review Source CS Connor S. Brokerage Operations Associate Financial Services Used the software for: 1-2 years ### "Fantastic for Invoicing" October 11, 2024 5.0 We have used to manage and send invoices for a few years now. It has kept us very organized with our payment collection process. Pros The invoices module in and very well laid out and easy to use for people who are new to these kinds of platforms. Cons The payment processing application that we use is currently not integrated with which creates a bit more manual work for us. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We are existing Zoho customers so we thought that another Zoho app would integrate in our system better. Review Source DR Darren R. Director Import and Export Used the software for: 2+ years ### "Powerful and Invaluable tool at an incredible price" October 12, 2023 4.0 We love Zoho ability to access from anywhere and allows a business owner to monitor things even when they are not on site. The ease of use and consistency makes it very easy for training purposes and day to day use. Pros We love the way you can add further modules and expand into other areas like inventory with ease. The support is fast and efficient with a positive outcome every time. The consistency through every module bill s, invoicing, purchasing makes it a breeze to operate. Cons The only one annoyance is the search from some screens you need to know the exact customer name or item name to search. Where as some screens use a keyword search which is easy and fast to locate the information. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho Books With the ability to integrate other modules was vital to us. The product had more vital features like re occurring invoices and billing. Stock control was important and a lot of other products don't have this ability alongside things like project managment. Switched from [PowerQuote](https://www.capterra.com/p/10010737/PowerQuote/) Lack on consistency with previous product and even doing the slightest thing seemed over complicated. Review Source IL Immaculate L. Finance Director Information Technology and Services Used the software for: 2+ years ### "Zoho for small to medium business" February 19, 2023 5.0 This software is great for our business. Pros This software it's very easy to setup and start using it. Even the free version is very rich in functionality. Once you have set it up you can also install the mobile app to keep up with the business. You can even create customer on the mobile app, invoice them, recon payment and send statements. The recurring schedule invoice are such a great feature. You can even setup reminders for unpaid invoices. Month end you can pull reports and understand your business Cons The bank connection doesn't always work nicely, sometimes it delay to update and end up sending incorrect statements to customers.I wish the clone customer was also available on the mobile app. Reason for choosing Zoho Books Affordability, Functionality, easy of use Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Wave discontinued in my country. Excel was too manual Review Source JS Jordan S. CEO E-Learning Used the software for: 1-2 years ### "Great QuickBooks competitor with additional features to boot" May 17, 2022 5.0 Pros I am a big fan of . For the same price of a QuickBooks subscription, I was able to purchase a license to Zoho One, which comes with dozens of other valuable apps (Zoho Forms, Zoho CRM, Zoho Survey, Zoho Social, Zoho Marketing Automation, Zoho Analytics, Zoho Sign, Zoho Meeting, Zoho Desk, Zoho Projects, Zoho Expenses, Zoho Recruit, Zoho Flow). I did the math recently, and figured out that if I were to buy each of the Zoho applications I use from an equivalent competitor, I would be spending $600 more than the cost of a Zoho One subscription each month. For Zoho Books in particular, it has all of the features I used in QuickBooks, plus easy-to-use workflow automations and integrations with the rest of the Zoho One suite. It's very helpful to be able to cross-reference Zoho Books data within their CRM for example. Overall, I highly recommend Zoho Books, but encourage you to purchase the full Zoho One suite rather than Books as a standalone application. Cons I wish they had a few more payment processors available. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Zoho Books Integration with Zoho One. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) For the same price as QuickBooks, I was able to get the full Zoho One Suite. Review Source VR Verified Reviewer COO Consumer Goods Used the software for: Less than 6 months ### "Account For All Kind of Companies" January 7, 2025 5.0 Pros combines quoting, invoicing in a very efficient way. I love the waste option of opportunities to adapt things like templates to automate as much as possible and safe time. Cons The UX can be overwhelming at the beginning, but you get adapted over time. Review Source JK Jeyagowri K. Tutor Education Management Used the software for: Less than 6 months ### "User friendly" June 16, 2025 5.0 Great experience to use and highly recommended. Worth of buying it. User friendly approach. Pros Easy to maintain accounts. It is easy to maintain inventories and generate Purchase Orders. Affordable cost- wise. Cons No negatives found. I find out easy to use from first time and reports are made accurately as output. Review Source Response from Zoho June 17, 2025 Hello Jeyagowri - Thanks for your review. We are glad you enjoy using Zoho Books. Please feel free to reach out to us at support@zohobooks.com for any queries. ME Mohamed E. manager Accounting Used the software for: 6-12 months ### ""A full accounting app at a very good subscription price!"" August 4, 2024 4.0 The best thing that has happened to me is the ease with which I can now complete all accounting activities with . To be honest, I dislike accounting because of the amount of number management that is needed. It has, however using Zoho Books makes things lot simpler to do. For creating accounts receivable, it has been my savior because it is incredibly safe and you can be sure that the data you enter won't be compromised. Pros One of the easiest interfaces for creating estimates and invoices is . It gives enterprises flexibility by enabling the creation of estimates with and without GST. The main benefit is that it offers a range of plans at reasonable prices to accommodate diverse business needs. Cons Reports and invoice customisation in is limited. While integrating Zoho Book with other ZOHO apps is simple, doing so with other apps can be difficult. Data migration is quite difficult for businesses with a lot of data. Review Source AC Alice C. Owner CEO Real Estate Used the software for: 6-12 months ### "Zoho for Self employed individuals or Corporations is great!" September 19, 2024 5.0 Pros invoice and track payments from different clients Cons ease of use and multiple options available to keep my business. My favorite is the invoicing feature that's free Review Source CD Cassandra D. Remedial Massage Therapist Alternative Medicine Used the software for: 2+ years ### "User friendly " June 7, 2024 5.0 Pros The app is so easy to use, it's simple and takes the stress out of book work. Cons There are no cons for my business needs, I love the app. Review Source VR Verified Reviewer Operations Manager Consumer Services Used the software for: 1-2 years ### "Streamlining Business Operations with Zoho Books: A Game-Changer for Efficient Invoicing and Contact" June 20, 2023 5.0 Pros Prior to joining this company, we relied on self-coded solutions for various tasks, including invoice generation and template design, all within our own database. This approach required significant time and effort whenever we needed to introduce new features or implement controls, even though similar solutions already existed in the market at a reasonable price.Transitioning to :We made the decision to switch to Zoho Books, and the entire process was incredibly smooth. I simply created an account, configured our company details, and utilized the standard invoice template, making minor adjustments to resemble our previous format.Contact Management:Importing our contacts into Zoho Books was a breeze and took approximately 10 minutes. I downloaded an Excel file from our database and effortlessly imported all the necessary information.Invoicing:Creating new invoices proved to be just as simple as managing contacts. By uploading an Excel file, the system automatically matched the invoices with the appropriate contacts (if desired). You can even save them as drafts for further review, and once ready, send them out in bulk. Cons Initially, when we first started using , there was no feature available to automatically create contacts if they didn't already exist while uploading new invoices. However, I'm pleased to say that this has since been improved, and it now works flawlessly for us! Review Source JA Juliana A. Chief Executive Officer Food Production Used the software for: 1-2 years ### "Easy finances with Zoho Books" October 16, 2022 4.0 is helping us automate many processes that we do every day on our business, many tasks and many payments that we receive throughout the week. It is a software that is extremely helpful when it comes to setting up a workflow that will benefit our work environment, and it provides useful solutions to manage payments, invoices, and all the financial data that comes with it, it has made everything easier because we don't have to worry about manually processing every payment or manually creating and sending an invoice, with Zoho Books, all these things become simple and we are able to keep a directory with all the crucial information for payments and invoices. Pros is an accounting software that provides the best experience when automating the accounting workflow. It has a great variety of tools that help enhance the process and I like how once the data has been imported, it only takes a few clicks to process payments and other billing options. Also, the option to manage all invoices is pretty beneficial, it allows me to keep track of all the payments that clients need to make and it provides a place where I can keep track of these invoices every month and know how much people owe our business; thanks to this feature, it also allows me to process payments differently, because I can have all the data in this single place and it makes it easier to integrate with many payment options so everything is done quicker, providing a nice experience for both ourselves as a business and for our clients. I like that Zoho Books is very user-friendly and it was not difficult to import all the data in order to start using it. Cons I think that the customer support is lacking a lot, it feels like they keep trying to be responsive but still, they do take a lot of time to get back to you once reached out. I don't like this part of the software because it does not feel like I can fully rely on them for help. Review Source TO Tracy O. Owner Design Used the software for: 2+ years ### "The Best way to manage your Businesses Finances" March 28, 2023 5.0 I never used to know what was going on with my business financials. Now at a glance, I can see money coming and I have an overview of how the business is performing. Tax season is no longer a complete nightmare as everything we need is in . Pros is extremely easy to use. I love that I now have 1 place where I do all my invoicing and that I can customise the invoices to my own branding. I love that I can send the invoice to clients directly from the software and then have auto reminders go out to the clients as well as send a Thank you when I receive payment. I also love the ability to link it to my business bank account – so I can reconcile my invoices and transactions easily. Come tax season my accountant can easily access all the reports she needs for any period. Cons At first, it was a bit tricky to understand how to link up my bank account but eventually managed to figure it out. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) They stopped catering to South Africans Review Source AM Atlang M. Bookkeeper Accounting Used the software for: 6-12 months ### "Low Cost User Interface and Better Reports" March 25, 2022 5.0 helps business to measure business impact through dashboard and reporting tools which makes it easier to analyse business performance. It makes it is easy to know when to make a follow-up or what to offer to drive company/business numbers Pros \- Flexibility and integration abilities - Low cost - Offers dozens of reports from sales, purchases, receivables and payable - Includes advanced reports like financial statements, Journal reports, General ledger and Trial balance - Tracking Sales Tax abilities - Excellent for mobile access like android and IOS apps Cons \- It is very challenging to automate huge workflow - Linking the software to bank account or credit card might be impossible as not all banks are supported Review Source SN Siyabonga N. Junior Tax practitioner Financial Services Used the software for: 6-12 months ### "Zoho Books review by N Thandi Consultancy and Projects " April 14, 2023 5.0 Pros The Online Invoicing has great features such as personalizing invoices with their logo, colours, and fonts., plus you can also track invoice status and receive payments online Cons There are minor issues with , such as occasional glitches in the software or difficulty navigating certain features. However, these issues are generally minor and do not significantly affect the overall usability of the software. Review Source MP Miguel P. Financial Advisor Investment Banking Used the software for: 1-2 years ### "Efficient and flexible financial management" December 22, 2023 5.0 is a reliable and comprehensive platform for enterprise financial management. With its wide range of features, it simplifies and optimizes financial processes. Pros I like that it allows you to automatically import bank transactions, streamlining the reconciliation process and reducing manual errors. In addition, custom rules can be set up to automatically categorize transactions, saving time in manual sorting. is highly customizable and allows tailoring financial reports to our specific needs. Cons On occasion, I have experienced delays and load times when accessing certain functions or working with large data sets. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.