# Page 12 | Zoho Books Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Zoho Books the right Purchasing solution for you? Explore 671 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/163115/Zoho-Books/reviews

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Zoho Books

4.4 (671)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of Zoho Books

## Showing most helpful reviews

Showing 276-300 of 671 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FF

Frank F.  
President  
Telecommunications  
Used the software for: 1-2 years

### "Zoho Books Review"

May 5, 2022

3.0

Pros

The ability to use this software in a trial base first before purchasing a monthly subscription.

Cons

When there is an update with the a financial institution Zoho Books takes forever to make that update causing issues with keeping tracking of all expenses. Instructions on how to import statements is outdated. Customer Supports sucks, they do not provide the knowledge on when items will be resolved.

Review Source

AB

Akash B.  
owner  
Accounting  
Used the software for: 6-12 months

### "Zoho Book one of the best Cloud Accounting software "

February 25, 2022

5.0

Pros

Features of the software is over all good . useful for small and mid size businesses. can be integrated with payment gateways like Razorpay.

Cons

the pricing is high for small businesses, they cant afford that much of cost. also user interface for purchase accounting is not too good.

Alternatives considered

[Vyapar](https://www.capterra.com/p/180579/Vyapar/)[Billbooks](https://www.capterra.com/p/129695/Billbooks/)[MARG ERP 9+](https://www.capterra.com/p/151832/Erp-Software-9/)

Review Source

VR

Verified Reviewer  
Client Services Lead  
Information Technology and Services  
Used the software for: 1-2 years

### "Simple to learn, improved accounting"

August 9, 2018

5.0

\- Improved accounting operations - Enhanced financial reporting - Customizable templates

Pros

I found that Zoho books was simple to learn and start using, users do not require prior accounting skills. The templates are simple and straight forward, it is fast and supports multi users and currencies. The feature to create a portal for clients and suppliers is an additional bonus

Cons

We were unable to interface it with our previous accounting system in order to export data. So we had to input the historical data manually. Other than that it has worked great for us

Review Source

MLL

Maria Lenin L.  
Marketing and business development  
  
Used the software for: 6-12 months

### "Accounting made easy"

August 27, 2018

3.0

Pros

What i like most in zoho books is that you can add each customer info which is also like a CRM where you can customize the fields you want your customer profile should have. You can also add a sales rep for each customer for you to track the commission and performance of your sales representatives. It is easy to use giving you a description on each tab or link for you to know the function. Making an invoice is easy. Timesheet is also available for billable hours to be computed. It has a mobile application that you can download in playstore so you can access your books even if you are out working on field.

Cons

The web application can be slow while loading the dashboard. I also suggest they add more payment method.

Review Source

VR

Verified Reviewer  
Indexer  
Writing and Editing  
Used the software for: 2+ years

### "Zoho Books"

June 22, 2023

4.0

Very positive, a great way to keep track of small business finances.

Pros

Easy to send invoices and keep track of past payments and request for payments.

Cons

Invoices are not always easy to customize.

Review Source

VR

Verified Reviewer  
Senior Consultant  
Accounting  
Used the software for: Less than 6 months

### "Great Accounting Software for small business"

August 29, 2019

4.0

My experience with Zoho Books and all the Zoho Suit has been very satisfying, and out there still a lot of thing that I can explore and implement for my small business.

Pros

What i liked the most about this software is that is very easy to use and to customize it for you own purpose. You can develop screens and functionalities without coding and if you are paying the license you have all the support from the Zoho Team that helps you to solve any issue.

Cons

What i liked least about this software is that the database is not on MySQL or SQL or at leats that is what I understand, because I when I tried to do some queries I needed to do it with their own syntaxis and i'm not familiarizied with it, and I can't connect to a client as MySQL Workbench, I only have the possibility to do queries inside Zoho Analytics. I don't know if I'm doing something wrong but this is my experience.

Reason for choosing Zoho Books

Because of the possibility to customize it as you wish without any coding and the support and all the documents and blogs on intener that helps you to do anything

Review Source

VR

Verified Reviewer  
System engineer trainee  
Computer Networking  
Used the software for: 6-12 months

### "Review of Zoho Books"

November 15, 2022

4.0

It is a very useful software.

Pros

Ease of use. Can manage several financial requirements using a single software

Cons

The bugs that arise in the software which needs timely fixing.

Review Source

Steve P.  
Founder  
  
Used the software for: 6-12 months

### "Great accounting software (if you know how to use it)."

June 15, 2018

4.0

Pros

Ok, first up, my personal shortfall is that I struggle with accounting software. But for someone who struggles I have been very impressed with Zoho Books! It has soooo many features, you can just about do anything you want. One of the best features it has though, is automated Stripe data input. With a bit of setup you can actually have a good chunk of your books automated through workflows too. Very powerful and very cheap for the quality and features.

Cons

Because of the amount of features, it does make it tricky to use sometimes. It's not always obvious how to find particular features and the dashboard can appear quite complex for beginner users for example.

Review Source

VR

Verified Reviewer  
Co-founder  
Information Technology and Services  
Used the software for: 6-12 months

### "Meets our small business accounting needs"

October 17, 2019

5.0

Pros

We use Zoho Books for our small enterprise accounting needs. It is a very cost-effective solution, especially if you are running it with other Zoho suite products. It includes many of the features of more expensive alternatives. The projects feature is very useful for tracking expenses around each project. The software is also easy to implement across a team.

Cons

I would recommend this for companies that are running a full suite of Zoho products, such as Zoho CRM. Zoho Books is not readily compatible with third-party CRM or other software, so it is only recommended if you are starting a new business and do not have existing CRM, or are replacing a full suite.

Review Source

MH

Mumin H.  
Chief Financial Officer  
Graphic Design  
Used the software for: 2+ years

### "Great product. It's worth it!"

November 25, 2016

5.0

Zoho Books is one of the vital programs we use in our business. It is very easy to use and really has lots of awesome features that help you with your accounting needs. Of course, just like any other software, it doesn't have everything you will need or you can think of, but the most important ones are there. The mobile app could be improved, some reports are not accessible such as the tax summary and recording payments does not allow you to record bank charges in the app. But overall, it's an awesome product and would definitely recommend you use it.

Pros

I like that it's very user-friendly. Almost all the necessary things you need for your bookkeeping is there.

Cons

The mobile app is alright but can be improved.

Review Source

JP

James P.  
ICT Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Integrated Accounting Platform"

September 23, 2020

5.0

We have had an easier time in reconciliating our books since we use multiple payment gateways. To add on that, we have linked with other platfroms we are using hence we have a seamless experince.

Pros

It links with multiple finance and backing systems including local banks making it pretty easy to work with. To add on that, it runs everythign from purchasing to sales, to inventory and intergartes well with other Zoho solutions.

Cons

It on nly has payrol for USA and India this requires any organization that is not located in the two countires to seek and additional solution for payroll.

Review Source

Hannah E.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Lots of good features, just not very intuitive"

November 30, 2018

3.0

I have been able to more easily keep track of the books for my friends' non-profit organization, and it makes entering transactions easier.

Pros

I like that I can easily create my own categories for accounts. I also like that I can link multiple bank accounts as well as our PayPal account. I appreciate the instant synchronization between accounts when I refresh, so that I don't always have to manually enter each transaction, and just have to go back and edit occasionally.

Cons

It is a lot of information at the beginning, if you are not an experienced book keeper. Doing this as a volunteer for a non-profit, it took me awhile to get the hang of using the various features, and was a little confusing as to where to begin. I chatted with several different people who helped me through the learning process, and they were all helpful but I wish it was a little more straightforward.

Review Source

mH

mwima H.  
Human resource officer  
Consumer Goods  
Used the software for: 2+ years

### "Manage customer invoices online "

March 23, 2023

5.0

Pros

with zoho books you can manage customer invoices online or by mail, i like the ability to automate recurring invoices for customers, its so easy to use and it has clean user interface

Cons

The application is very difficult to learn for new users and in most cases its hard to learn how to handle invoices online

Review Source

VR

Verified Reviewer  
Atencion al cliente  
Food & Beverages  
Used the software for: 6-12 months

### "Una buena herramienta corporativa"

March 8, 2023

5.0

En general una muy buena solucion contable que hace que las cuentas diarias se manejen de manera mas facil

Pros

Lo que mas me ha gustado es la diversidad funcional que tiene.Es una muy buena solucion que te permite desde coordinar todas las cuentas, hasta automatizar los pagos y tener una idea muy visual de los beneficios generados.

Cons

Por poner un pero diria que la cantidad de contactos que puedes tener son pocos

Review Source

Gautam L.  
Head Of Operations  
Facilities Services  
Used the software for: 6-12 months

### "Best product to manage finances"

December 12, 2019

5.0

My management of expenditure has become easier. Just one word Awesomeness!

Pros

You can integrate easily with other tools, manage your invoices and reimbursements easily using zoho books. Me and my team are really satisfied.

Cons

We are truly satisfied with the product and I can't really think of any factor which we don't like.

Review Source

CS

Claire S.  
Spiritual Mentor and Coach  
Professional Training & Coaching  
Used the software for: 2+ years

### "Great Features and Value for a Small Busines"

September 17, 2019

5.0

I use Zoho books primarily for invoicing and receiving payments. It's worked great. I like that they're always adding new features, showing that they care about their customer experience.

Pros

For starters it's easy to use. More specifically I like the recurring invoice feature and the ability to add an accountant at the basic level.

Cons

Nothing that I can think of. I know I'm not using it to it's maximum capacity so some issues that I've noticed others have, I have not had.

Reason for choosing Zoho Books

Once I decided to switch from the previous product, Zoho Books was the only one I looked at because I was already using Zoho products.

Review Source

Alba P.  
Maestra de Educación Infantil  
Education Management  
Used the software for: Less than 6 months

### "Factura de manera sencilla"

November 21, 2022

4.0

Me parece muy funcional y útil, ya que se puede integrar con las otras herramientas que ofrece Zoho como Desk, CRM, Analytics...

Pros

Lo que más destacaría de esta herramienta es que te puedes sincronizar con tu institución bancaria y así llevar un registro muy específico de todas las facturas que se generan, lo que supone que todo esté controlado y organizado. Además, puedes disponer de los datos en cualquier momento para revisarlos.

Cons

Es una herramienta para únicamente para facturar, por lo que no se puede hacer la contabilidad con ella. Pero, al poder disponer de todas las facturas, se puede hacer la contabilidad en otro software.

Review Source

JM

Jaka M.  
Product designer & owner  
Design  
Used the software for: 6-12 months

### "A good option for small accounts "

April 27, 2022

4.0

It’s a great online products for small accounts

Pros

I like the vast feature set that Books offers as well as the integration between their other products

Cons

It’s hard to grasp the UI at the beginning

Alternatives considered

[Productive](https://www.capterra.com/p/169710/Productive/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/)

Reason for choosing Zoho Books

Feature set and price

Review Source

EM

Elizabeth M.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Zoho Works, Mostly"

September 6, 2019

4.0

Zoho Books worked fine for me until the quirks became too frustrating and I decided to seek out an alternative.

Pros

Zoho Books has relatively responsive customer support, who are willing to make software changes based on customer feedback (sometimes), and has many integrations. Books seamlessly integrates with Zoho CRM, Projects, etc.

Cons

Zoho Books does not integrate with any of the PSAs I was considering. I also had some issues with the software that just didn't make sense but the company's response was "this is how it's supposed to be done."

Review Source

sS

smit S.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "ZOHO Books for Cloud based Book keeping"

January 14, 2018

4.0

Overall product is value for money, and best suitable for small and medium enterprises.

Pros

ZOHO books is SaaS based Book keeping software which runs on cloud based network. Here are the pros of the software which we found after using it for more than 2 months. 1. Provides full features book keeping service along with cloud based excel, word, Power point etc. 2. Unlimited multi user allowed in professional plan. 3. Various beautiful add-ons are available like payment gateway integration, OneDrive, google drive integration etc. 4. Fully loaded with all required features needed for small and medium enterprises. 5. Complete GST automation for Indian users.

Cons

1\. Compared to desktop based and other software price is high. There are many excellent desktop based softwares available at comparatively very lower rates. 2. In cloud based software despite enough security there is always risk of data privacy and data security. 3. QuickBooks online has some extra features specially for accountants which is missing in ZOHO Books.

Review Source

Bharath N.  
Director  
  
Used the software for: 6-12 months

### "The best accounting software ever!"

November 9, 2017

5.0

Pros

Account reconciliation functionalities and seamless integration and automation workflows. Very easy and handy to use with 100% intuitive interface

Cons

Report format not supported with tally and other company filing documents. terms are bit confusing but help covers all appreciate it!

Review Source

VR

Verified Reviewer  
Solutions agent  
Medical Devices  
Used the software for: 6-12 months

### "Easy to use"

February 6, 2020

4.0

It's a great too to use when keeping track of orders and invoices

Pros

Very easy to navigate through. Learned it in just a couple days. Love to use it. Will recommend to others

Cons

Books updates at least once every week. It kind of is a pain in the butt. Would love to see changed applied automatically

Review Source

JL

Jason L.  
General Manager  
Events Services  
Used the software for: 2+ years

### "Probably the best accounting decision i made for my company"

November 25, 2016

5.0

We choose Zoho a little over 2 years ago for our small company over a suite of other competitors and oh boy were we so glad we made the right decision. During the trial period, we realised the team behind was constantly making small constant improvements every single day. This made us feel confident that the software can grow as our company grows. Over the past 2 years it introduced a lot of automation tools that made our lives significantly easier if you know how to use it. Strongly recommended.

Pros

\-Constant iteration -Good support

Cons

\- Some accounting disabilities - Still need book keeper to make things right - Not synced to local banks in Asia

Review Source

sR

sandra R.  
freelancer  
E-Learning  
Used the software for: 6-12 months

### "Zoho Books"

September 20, 2022

4.0

is the best accounting software for start-ups and small businesses also Frequent, quick updates

Pros

User-friendly reports and a simple balance system

Cons

It is difficult to keep track of all expenditures with Zoho Books, since the change takes so long to process

Review Source

SP

Seth P.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Poor Software and Terrible Customer Service"

August 15, 2019

1.0

My company has been down because of a bug in their system for 6 DAYS! They state that their escalation takes 4-5 business days because they have to outsource the fix. I would not recommend this at all for US customers.

Pros

It is not difficult to use. It is not expensive (but you get what you pay for)

Cons

Customer service is terrible They outsource any difficult programming issues and bug fixes. They are not accustomed to US accounting methods. Reports are extremely limited

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I shouldnot have switched

Review Source

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