--- title: "Page 5 | Zoho Books Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 5 - Is Zoho Books the right Purchasing solution for you? Explore 684 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163115/Zoho-Books/reviews/?page=5" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zoho Books 4.4 (683) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 5 - Reviews of Zoho Books ## Showing most helpful reviews Showing 101-125 of 683 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan S. Digital Marketing Manager Used the software for: 1-3 years ### "All in One Accounting Solution for SME businesses" March 28, 2018 5.0 Pros A true CRM tool for sales people with the tools the ability to give accountants information needed. You can provide invoicing and estimates for clients as well as get an overview of sales for the year, the month and other important information. We have been using Zoho for over 5 years and almost swear by it, especially in our line of business with integration with payment options, we can accept multiple payment options from clients without changing our workflow. Whether used on its own or used with the other suite of Zoho apps, Zoho Books is definitely a recommended tool for anyone starting out and looking for an affordable accounting/CRM solution. Cons Only administrators can adjust invoices once they have been sent which limits functionality for larger sales teams. Cancelling an estimate or invoice even when in draft mode is not as straightforward as when you create one. Mobile apps for Zoho Books is not as easy to use as the web app, if you are running a business, it is good for viewing sales at a glance but it is not ideal for CRM on the go. There is a slight learning curve to use Zoho Books for accounts especially if you are coming from another accounting suite. Review Source Technical Lead Used the software for: 1-3 years ### "Overall Zoho Books is easy to use and works very well for a small to medium business. " March 16, 2018 4.0 Pros You can automate much of your purchasing and invoicing 'paperwork' process which is wasted time you can spend actually working on your business. It integrates easily with other Zoho products, QuickBooks and Google if you need it to. Cons While it is very easy to integrate with other zoho products like Zoho Expense it can sometimes be hard to understand how that integration is meant to work. Some best practice documentation like using Zoho Books and Zoho Expense would be great. For instance it took me a while to figure out that I needed to make sure I had chart of account line items in both. I assumed they would sync but they didn't. I had to go to expense and create the same custom line item I did in books. Not a big deal but it would have been helpful to know that I needed to do that. Customer Support can be very inconsistent. I've had very good experience with the chat support resolving my problems immediately. However, the ticket system and email can some times take days to respond. In particular, you don't have access to your support ticket so you don't know that it has been received or looked at, nor can you update it with any additional information. Review Source Administrativo Used the software for: 1-3 years ### "Herramienta para los negocios" October 17, 2022 4.0 Muy buena. Como software contable para negocios pequeños es muy bueno. üsenlo Pros Su simplicidad y la capacidad de integración con algunos servicios (Especialmente con Pay Pal) lo hacen una herramienta mas que recomendable. Como contador debo decir que si hubiese algunas funciones personalizadas para algunos países latinoamericanos sería perfecto. Cons Falta de integración con Sheets de Google. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Simplicidad y facilidad de importación y exportación de datos. Review Source Director Used the software for: Less than 1 year ### "Moved from Zoho Invoice to Zoho Books" August 30, 2024 5.0 Moved over to Zoho books from Zoho invoice to better manage my finances. Definitely worth the migration Pros Marking the cost against my product items. Cons Uncleared notifications on the app that I just can’t seem to clear Switched from [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) To better understand my finances, for the reporting and to manage my expenses better. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Zoho Books I chose Zoho because of the simplicity of the Zoho suite of products. Review Source Team Lead Used the software for: Less than 1 year ### "Best Accounting Software for SME's" April 3, 2022 5.0 Zoho Books is implemented in a sister company that we manage, so far the software has no issues and works as expected. Would highly recommend this product. Pros Ease of use, Easy to setup. Great and simple GUI. Loaded with very useful features like Sales Approval Flows, Online Payment Integration, Document Attachments and many more. Cons Books is a significant bump up in price when Zoho itself provides a free version of the invoicing application called Zoho Invoice. Though compared to competitors Zoho Books is reasonable. There differentiation among their free counterpart (Zoho Invoice) is not very far apart. Switched from [RealSoft ERP](https://www.capterra.com/p/120270/RealSoft-ERP/) Review Source Owner Owner Used the software for: 3-5 years ### "Just being grateful for the good services " July 13, 2022 5.0 Overall no complains. Strongly recommended Pros Easy to use and great price, generally good customer services Cons Missing some QuickBooks functions My wife is a act and she mentions a film things that it’s missing. Overall very good product Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Square integration Review Source Daniel C. Owner Used the software for: 3-5 years ### "Why limit yourself to just Books?" June 21, 2019 5.0 Pros I think Zoho Books is on par with all the other bookkeeping software, but what is even better is how it integrates with all of the other Zoho products. I have had to integrate SFDC with ZenDesk and other solutions and what a pain! The fact that books integrate with their CRM with their Desk app is wonderful. This does everything you need from creating invoices to managing expenses and accounts. Very easy to use and full-featured. It is a definite must for small businesses that are looking for a robust affordable solution that might also need a CRM (look at zoho one). Cons With any bookkeeping software, there is a learning curve. Not always the easiest, but certainly worth it. Once you get all of your accounts set up you'll need to make sure you get all of your payment processes in place. Which is nice once it's ready because people can simply pay from click on an invoice. My only complaint would be how certain things don't flow as easily as I would like to start off with. But once you get it figured out it's pretty easy and will save you tons of head aches when time goes on. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Price and integrations. Review Source Piyush J. Owner Used the software for: 3-5 years ### "Best Online Accounting Software with GST Integration." December 15, 2022 5.0 Pros Best Online Accounting Software with GST Integration. Cons It's Pricing is increasing every year. We need the lesser price. Review Source Troy D. Talent Partner Used the software for: 1-3 years ### "Zoho Books is the best online accounting software." September 12, 2019 5.0 This software makes so easy for us that how we can better manage our sales, marketing, invoices and accounts. It gives you all financial reports, payments process and sales and marketing features. I always recommended this software for the business companies which is always worried about the payment recurring and payment transaction. Pros Zoho Books makes our life so easier by managing all of our invoices and expenses and get ready your checks to get rid all of our our money easily. By using this efficient software, we cannot worried about our banks accounts, transactions problems and we can easily collaborate with our customer and accountant. Through the Zoho Books software, our payments integration is always great and fabulous. Zoho Books also have the reporting features which gives you complete reports of your sales, marketing and purchasing information at anytime. Cons This software is not so easy to use especially for the beginners is that they cannot easily handle the advanced payments and in this why they faced a lot of problems about the payments acceptance and invoices recurring. But otherwise it is best for the payment transaction, invoices recurring and expenses. Review Source AS Aninda S. Chief Solution Architect Used the software for: 1-3 years ### "Good Billing Application" October 27, 2022 4.0 It was awesome to use Zoho books, it improved our operational efficiency and was very easy to use. Pros This is an efficient and affordable billing application. Serves all the basic needs and is capable of handling large data sets. Cons Customer or Product Support seriously needs to improve. Every customer needs a modification as per their business requirements and Zoho shall cater those changes actively. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Freshbooks was very basic back then and had very limited set of features. Alternatives considered [Kashoo](https://www.capterra.com/p/113351/Kashoo-Online-Accounting/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reasons for choosing Zoho Books Zoho Books had local support team, which is why we put our trust on them. Review Source Ankush B. Ankush Bansal Used the software for: 3-5 years ### "Zoho Books: Finance and Accounting on the go!" May 2, 2022 4.0 Overall Zoho Books is a great tool to great tool for budding organizations and startups. Highly recommended. Pros Easy to use tool and following features: - Quick report generation - Assign Shortcuts - User friendly UX - Cloud software: Easy to access - Easy to integrate with other Zoho Tools - Quick and regular updates Cons There is nothing to dislike in Zoho Books. But, won't be successful in big organizations with voluminous data Review Source CA Used the software for: 3-5 years ### "Pathetic customer service" May 7, 2024 1.0 Worst customer services there is no proper reply or information Pros Product is ok but customer service is pathetic Cons The customer service is pathetic, we are running a CA firm and have almost 20 Zoho books subscription and login and one of the login as was asking an OTP we were not getting because the \[sensitive content hidden\] is travelling and OTP is going to only mobile number not to email hence raised the ticket and the team keep saying that the accounts team is working but we did not receive any resolution they wasted a whole day and did not resolve this. the ticket ID is \[sensitive content hidden\]. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks quit India and we heard that Zoho books is similar to QB hence switched. Review Source Informático Used the software for: 3-5 years ### "Zoho Books, un programa para llevar el control total de la facturación de tu empresa" November 14, 2022 5.0 Es muy buena porque te permite conectar con el departamento de ventas con Zoho CRM, el de proyectos, analítica, email marketing etc. Pros Se pueden hacer muchas automatizaciones y recordatorios para que los clientes te paguen. Pero lo más interesante es que se puede sincronizar con tu banco de tal forma que puedes puntear los movimientos y llevar el control 100% de las facturas. Si se te pasa una el programa de indica que te falta la factura para que de esta forma lleves un control total. Además luego puedes sacar más de 70 informes de ventas, clientes, proveedores, etc. Cons Es un programa de Facturación exclusivamente, es decir, no se hace la contabilidad, se pueden exportar las facturas e importar en algún otro programa contable. Hay un partner premium de Zoho que tiene hecha una integración con otro software para hacer la contabilidad 100% automatizada. Review Source Jared L. Business Development Used the software for: Less than 1 year ### "Zoho Books is great for on the go customer invoicing " September 27, 2022 4.0 Was a game changer for our sales team when conducting sales calls. No need to wait for another person to send an invoice and possibly lose the customer to dead time from 'Yes' to the ability to pay Pros Mobile invoice creation. Allowed for sales team members to control full customer experience from introduction to close Cons Editing products (price, description, etc.) in the mobile app was basically not an option. Had to be done via laptop Review Source Program Manager Used the software for: 1-3 years ### "An outstanding accounting software " February 15, 2024 5.0 Zoho Books has made accounting reliable and efficient. Pros I like the way the software allows us to reconcile various transaction hence eliminating errors in reporting. Its ability to integrate it with inventory management makes it even better. Cons Their customer support is a bit slow in response but generally, I cant complain because they always offer help. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Review Source Technical Lead Used the software for: 1-3 years ### "Zoho Books has a lot of very useful features" February 28, 2023 4.0 Overall I am very happy to use Zoho Books. As I am more productive after started using this. It is saving me a lot of time around accounting and Invoicing. Pros I mostly like the Invoice creation and Expense tracking part of Zoho books. Without having much knowledge we can easily start using Zoho Books.I am also using it for the accounting purpose of my business and it provides a lot of options for reporting that are very helpful to get the business analysis. Cons Nothing at the moment. It working very well for me. Review Source Kay S. Owner Used the software for: 3-5 years ### "Solid, usable software with great support" November 28, 2016 4.0 After trying about six other accounting packages for my email marketing agency, I went with Zoho Books. It was the only one that handled multiple currencies seamlessly without requiring the very top/most expensive account level. While there are some things I wish it would do differently, it's by far the best of all the different accounting solutions I have tried. In addition, their support is fast and very, very good... every time I have a question or a problem, they either resolve it or inform me of a workaround (and log a feature request on my behalf) in a minimum of time and without any hassle. The other thing I like about Zoho Books is that their feature set is always expanding - you really do need to read the notes when they announce an update, as often I've found they've added something that makes my life easier that I wouldn't have found on my own. Pros Customer support is excellent. Multiple currency features is good. Cons Some of the multiple currencies stuff - especially to do with bank accounts and payment methods - is a little clunky. Review Source Owner Used the software for: 3-5 years ### "A really good introductory product " May 13, 2020 5.0 This was the first software I used for invoicing/books and it was a really gentle intro - simple, clean and with great customer service, it is hard to fault! Pros I use Zoho Books primarily for invoicing. The interface is clean and clear and user friendly, with improvements being made all the time. Thankfully improvements are made slowly and don't leave you to end up feeling like "where has my known and loved application gone?" The customer service is great - responsive and clear responses with no up-selling and fluff. Cons The payment plans are a little frustrating. The limits are on the number of contacts and as a business with lots of contacts and only one transaction often per contact it gets really expensive. I wish they could increase the number of contacts in the $9 plan as the step-up plan does not include anything else I need or want other than the additional contacts Review Source Financial Analyst Used the software for: 1-3 years ### "Robust online accounting platform" July 6, 2022 5.0 Pros I really like that Zoho Books covers the entire accounting process, from quickly creating invoices to efficiently automating business processes. It allows you to customize and schedule the sending of reports that make it easier to evaluate the performance of our financial processes. Integrations with other Zoho solutions is very simple, in addition to integrating with third-party platforms that complement and expand its versatility. Cons I consider that it is a very complete platform, the only thing is that it needs better documentation that makes it easier for new users to handle its functions more quickly. Review Source TF Tanveer F. Human Resource Manager Used the software for: 1-3 years ### "Zoho Books: An Online Accounting Solution that Meets Our Needs" April 30, 2024 5.0 Pros I like the exceptional features of Zoho Books. Zoho Books meets our needs because it has been a reliable online accounting software. Cons Zoho Books is reliable and flawless. I do not dislike Zoho Books at all. Review Source Manager Used the software for: Less than 1 year ### "Using Zoho Books" November 6, 2024 4.0 Pros It is very interactive. The availability of a free plan A good alternative to other major accounting software. Excellent customer portal Easy to use Cons Maximum users should be more than 10 A better support Review Source RK Rick K. Owner Used the software for: Less than 1 year ### "Very good, but lacks some of the basics" May 17, 2017 4.0 Switched from Quickbooks to ZohoBooks. Overall, ZohoBooks is very good. The site is always up and running very quickly. Tech support is excellent in both speed and quality. The software is actually fun to use. However, it does lack some of the basic functions that seem should have been in there from the beginning such as ability to print deposit slips, and there's no running total on the side of accounts so when you're looking for a mistake, it makes it very difficult to find. One feature that our business desperately is ability to pre-send invoices to people on a recurring basis before their due date. Quickbooks has had this ability back since the days of DOS (20 years ago). We're limping around right now trying to work without these basic needs in hopes that they will soon come. On the otherhand, Zoho does keep adding new features on a consistent basis. Sometimes just simple design changes but at least you get the feeling they are still working on it. -Highly recommended, however proceed with caution because there are some very basic things missing and they don't seem to be in a hurry to resolve this. It's almost the year 2017 and I'm adding up deposits by calculator and filling in deposit slips by pen. Shouldn't be ;-\\ Pros Excellent/fast support. Interface can be fun to use and is quick to respond. Development seems to be ongoing. Cons Lacks basic functions like deposit slip printing (and automatically transferring those funds to bank from Undeposited Funds), ability to pre-send recurring invoices, inability to set simple defaults such as default account to accept payment to (always need to manually select Undeposited Funds when accepting checks) and no running total in account ledgers such as Undeposited Funds (how are you supposed to find and fix errors, mistakes?) Review Source Modupe A. Tax Auditor Used the software for: 1-3 years ### "Zoho brings automation into our in-house accounting workflow." November 3, 2022 4.0 Pros I like Zoho books automated invoice follow-up options. It is effective and also allows for unique customization options , such as setting invoice reminder notifications on a loop and putting specified intervals between when a customer is last reminded about pending invoice, and when they are meant to be reminded again. Cons I have found the Zoho book smartphone application quite underwhelming, especially when sending receipts. I should say as well that , Zoho books is average when it comes to integrating with third party financial applications. Review Source Business Analyst Used the software for: Less than 1 year ### "Perfect Accounting System" October 27, 2022 4.0 Zoho Books improved our efficiency and helped improve our business processes. Pros This is your all-in-one accounting system to cover all your business needs. Cons Learning curve is a bit typical initially but once you get the hang of it, it'd turn out to be an awesome application for your company. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Freshbooks was expensive to maintain Alternatives considered [Kashoo](https://www.capterra.com/p/113351/Kashoo-Online-Accounting/) Reasons for choosing Zoho Books Zoho Books had local product support engineers which is why we put our trust on them! Review Source Director Used the software for: Less than 1 year ### "Has the potential, but not the backup" May 3, 2021 4.0 Absolutely terrible. If not for the terrible support, this product would actually be quite good. But for anyone who is new to any system, there's always questions and help needed. That's the nature of IT. And unfortunately Zoho have completely missed the mark and don't appear to care about improving on that at all. Pros The software is extensive and seems easy enough to use. Supports advanced accounting functionality and would be a good solution for any small business. Cons The customer service is absolutely appalling. In fact, it's not even fair to call it customer service because it's more like communicating with the abyss. No matter how many times you call or email, no one follows up - and if they do it's certainly not in a timely manner. They call you at ridiculous times and then email to say they called and to call them back. You call them back and no one is available. You leave a message for the agent to call you back and no one does. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) The business was ceasing operations outside of the US & Canada - while I could have continued to use the solution it wasn't clear whether existing functionality was going to change and therefore break how I used the system - and if that were the case, because I'm not in their target market region, no support would have been available for me. 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