# Page 5 | Zoho Books Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Zoho Books the right Purchasing solution for you? Explore 672 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163115/Zoho-Books/reviews --- Zoho Books 4.4 (672) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Zoho Books ## Showing most helpful reviews Showing 101-125 of 672 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Best Accounting Software for SME's" March 30, 2022 5.0 Zoho Books is implemented in a sister company that we manage, so far the software has no issues and works as expected. Would highly recommend this product. Pros Ease of use, Easy to setup. Great and simple GUI. Loaded with very useful features like Sales Approval Flows, Online Payment Integration, Document Attachments and many more. Cons Books is a significant bump up in price when Zoho itself provides a free version of the invoicing application called Zoho Invoice. Though compared to competitors Zoho Books is reasonable. There differentiation among their free counterpart (Zoho Invoice) is not very far apart. Review Source LP Luciano P. Owner Construction Used the software for: 2+ years ### "Just being grateful for the good services " July 12, 2022 5.0 Overall no complains. Strongly recommended Pros Easy to use and great price, generally good customer services Cons Missing some QuickBooks functions My wife is a act and she mentions a film things that it’s missing. Overall very good product Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Square integration Review Source Daniel C. Owner Marketing and Advertising Used the software for: 2+ years ### "Why limit yourself to just Books?" June 20, 2019 5.0 Pros I think Zoho Books is on par with all the other bookkeeping software, but what is even better is how it integrates with all of the other Zoho products. I have had to integrate SFDC with ZenDesk and other solutions and what a pain! The fact that books integrate with their CRM with their Desk app is wonderful. This does everything you need from creating invoices to managing expenses and accounts. Very easy to use and full-featured. It is a definite must for small businesses that are looking for a robust affordable solution that might also need a CRM (look at zoho one). Cons With any bookkeeping software, there is a learning curve. Not always the easiest, but certainly worth it. Once you get all of your accounts set up you'll need to make sure you get all of your payment processes in place. Which is nice once it's ready because people can simply pay from click on an invoice. My only complaint would be how certain things don't flow as easily as I would like to start off with. But once you get it figured out it's pretty easy and will save you tons of head aches when time goes on. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Price and integrations. Review Source Piyush J. Owner Cosmetics Used the software for: 2+ years ### "Best Online Accounting Software with GST Integration." December 14, 2022 5.0 Pros Best Online Accounting Software with GST Integration. Cons It's Pricing is increasing every year. We need the lesser price. Review Source Troy D. Talent Partner Consumer Electronics Used the software for: 1-2 years ### "Zoho Books is the best online accounting software." September 11, 2019 5.0 This software makes so easy for us that how we can better manage our sales, marketing, invoices and accounts. It gives you all financial reports, payments process and sales and marketing features. I always recommended this software for the business companies which is always worried about the payment recurring and payment transaction. Pros Zoho Books makes our life so easier by managing all of our invoices and expenses and get ready your checks to get rid all of our our money easily. By using this efficient software, we cannot worried about our banks accounts, transactions problems and we can easily collaborate with our customer and accountant. Through the Zoho Books software, our payments integration is always great and fabulous. Zoho Books also have the reporting features which gives you complete reports of your sales, marketing and purchasing information at anytime. Cons This software is not so easy to use especially for the beginners is that they cannot easily handle the advanced payments and in this why they faced a lot of problems about the payments acceptance and invoices recurring. But otherwise it is best for the payment transaction, invoices recurring and expenses. Review Source AS Aninda S. Chief Solution Architect Information Technology and Services Used the software for: 1-2 years ### "Good Billing Application" October 21, 2022 4.0 It was awesome to use Zoho books, it improved our operational efficiency and was very easy to use. Pros This is an efficient and affordable billing application. Serves all the basic needs and is capable of handling large data sets. Cons Customer or Product Support seriously needs to improve. Every customer needs a modification as per their business requirements and Zoho shall cater those changes actively. Alternatives considered [Kashoo](https://www.capterra.com/p/113351/Kashoo-Online-Accounting/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Zoho Books Zoho Books had local support team, which is why we put our trust on them. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Freshbooks was very basic back then and had very limited set of features. Review Source Ankush B. Ankush Bansal Information Technology and Services Used the software for: 2+ years ### "Zoho Books: Finance and Accounting on the go!" April 15, 2022 4.0 Overall Zoho Books is a great tool to great tool for budding organizations and startups. Highly recommended. Pros Easy to use tool and following features: - Quick report generation - Assign Shortcuts - User friendly UX - Cloud software: Easy to access - Easy to integrate with other Zoho Tools - Quick and regular updates Cons There is nothing to dislike in Zoho Books. But, won't be successful in big organizations with voluminous data Review Source CD Cassandra D. Remedial Massage Therapist Alternative Medicine Used the software for: 2+ years ### "User friendly " June 7, 2024 5.0 Pros The app is so easy to use, it's simple and takes the stress out of book work. Cons There are no cons for my business needs, I love the app. Review Source BH Belal H. CA Accounting Used the software for: 2+ years ### "Pathetic customer service" May 2, 2024 1.0 Worst customer services there is no proper reply or information Pros Product is ok but customer service is pathetic Cons The customer service is pathetic, we are running a CA firm and have almost 20 Zoho books subscription and login and one of the login as was asking an OTP we were not getting because the \[sensitive content hidden\] is travelling and OTP is going to only mobile number not to email hence raised the ticket and the team keep saying that the accounts team is working but we did not receive any resolution they wasted a whole day and did not resolve this. the ticket ID is \[sensitive content hidden\]. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks quit India and we heard that Zoho books is similar to QB hence switched. Review Source BG Bernardino G. Informático Telecommunications Used the software for: 2+ years ### "Zoho Books, un programa para llevar el control total de la facturación de tu empresa" November 13, 2022 5.0 Es muy buena porque te permite conectar con el departamento de ventas con Zoho CRM, el de proyectos, analítica, email marketing etc. Pros Se pueden hacer muchas automatizaciones y recordatorios para que los clientes te paguen. Pero lo más interesante es que se puede sincronizar con tu banco de tal forma que puedes puntear los movimientos y llevar el control 100% de las facturas. Si se te pasa una el programa de indica que te falta la factura para que de esta forma lleves un control total. Además luego puedes sacar más de 70 informes de ventas, clientes, proveedores, etc. Cons Es un programa de Facturación exclusivamente, es decir, no se hace la contabilidad, se pueden exportar las facturas e importar en algún otro programa contable. Hay un partner premium de Zoho que tiene hecha una integración con otro software para hacer la contabilidad 100% automatizada. Review Source Jared L. Business Development Renewables & Environment Used the software for: 6-12 months ### "Zoho Books is great for on the go customer invoicing " September 25, 2022 4.0 Was a game changer for our sales team when conducting sales calls. No need to wait for another person to send an invoice and possibly lose the customer to dead time from 'Yes' to the ability to pay Pros Mobile invoice creation. Allowed for sales team members to control full customer experience from introduction to close Cons Editing products (price, description, etc.) in the mobile app was basically not an option. Had to be done via laptop Review Source JW Joel W. Program Manager Environmental Services Used the software for: 1-2 years ### "An outstanding accounting software " February 14, 2024 5.0 Zoho Books has made accounting reliable and efficient. Pros I like the way the software allows us to reconcile various transaction hence eliminating errors in reporting. Its ability to integrate it with inventory management makes it even better. Cons Their customer support is a bit slow in response but generally, I cant complain because they always offer help. Review Source VR Verified Reviewer Technical Lead Computer Software Used the software for: 1-2 years ### "Zoho Books has a lot of very useful features" February 27, 2023 4.0 Overall I am very happy to use Zoho Books. As I am more productive after started using this. It is saving me a lot of time around accounting and Invoicing. Pros I mostly like the Invoice creation and Expense tracking part of Zoho books. Without having much knowledge we can easily start using Zoho Books.I am also using it for the accounting purpose of my business and it provides a lot of options for reporting that are very helpful to get the business analysis. Cons Nothing at the moment. It working very well for me. Review Source Kay S. Owner Marketing and Advertising Used the software for: 2+ years ### "Solid, usable software with great support" November 25, 2016 4.0 After trying about six other accounting packages for my email marketing agency, I went with Zoho Books. It was the only one that handled multiple currencies seamlessly without requiring the very top/most expensive account level. While there are some things I wish it would do differently, it's by far the best of all the different accounting solutions I have tried. In addition, their support is fast and very, very good... every time I have a question or a problem, they either resolve it or inform me of a workaround (and log a feature request on my behalf) in a minimum of time and without any hassle. The other thing I like about Zoho Books is that their feature set is always expanding - you really do need to read the notes when they announce an update, as often I've found they've added something that makes my life easier that I wouldn't have found on my own. Pros Customer support is excellent. Multiple currency features is good. Cons Some of the multiple currencies stuff - especially to do with bank accounts and payment methods - is a little clunky. Review Source Verity M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A really good introductory product " May 10, 2020 5.0 This was the first software I used for invoicing/books and it was a really gentle intro - simple, clean and with great customer service, it is hard to fault! Pros I use Zoho Books primarily for invoicing. The interface is clean and clear and user friendly, with improvements being made all the time. Thankfully improvements are made slowly and don't leave you to end up feeling like "where has my known and loved application gone?" The customer service is great - responsive and clear responses with no up-selling and fluff. Cons The payment plans are a little frustrating. The limits are on the number of contacts and as a business with lots of contacts and only one transaction often per contact it gets really expensive. I wish they could increase the number of contacts in the $9 plan as the step-up plan does not include anything else I need or want other than the additional contacts Review Source Nicolas P. Financial Analyst Financial Services Used the software for: 1-2 years ### "Robust online accounting platform" July 1, 2022 5.0 Pros I really like that Zoho Books covers the entire accounting process, from quickly creating invoices to efficiently automating business processes. It allows you to customize and schedule the sending of reports that make it easier to evaluate the performance of our financial processes. Integrations with other Zoho solutions is very simple, in addition to integrating with third-party platforms that complement and expand its versatility. Cons I consider that it is a very complete platform, the only thing is that it needs better documentation that makes it easier for new users to handle its functions more quickly. Review Source TF Tanveer F. Human Resource Manager Education Management Used the software for: 1-2 years ### "Zoho Books: An Online Accounting Solution that Meets Our Needs" April 29, 2024 5.0 Pros I like the exceptional features of Zoho Books. Zoho Books meets our needs because it has been a reliable online accounting software. Cons Zoho Books is reliable and flawless. I do not dislike Zoho Books at all. Review Source RK Rick K. Owner Internet Used the software for: 6-12 months ### "Very good, but lacks some of the basics" November 25, 2016 4.0 Switched from Quickbooks to ZohoBooks. Overall, ZohoBooks is very good. The site is always up and running very quickly. Tech support is excellent in both speed and quality. The software is actually fun to use. However, it does lack some of the basic functions that seem should have been in there from the beginning such as ability to print deposit slips, and there's no running total on the side of accounts so when you're looking for a mistake, it makes it very difficult to find. One feature that our business desperately is ability to pre-send invoices to people on a recurring basis before their due date. Quickbooks has had this ability back since the days of DOS (20 years ago). We're limping around right now trying to work without these basic needs in hopes that they will soon come. On the otherhand, Zoho does keep adding new features on a consistent basis. Sometimes just simple design changes but at least you get the feeling they are still working on it. -Highly recommended, however proceed with caution because there are some very basic things missing and they don't seem to be in a hurry to resolve this. It's almost the year 2017 and I'm adding up deposits by calculator and filling in deposit slips by pen. Shouldn't be ;-\\ Pros Excellent/fast support. Interface can be fun to use and is quick to respond. Development seems to be ongoing. Cons Lacks basic functions like deposit slip printing (and automatically transferring those funds to bank from Undeposited Funds), ability to pre-send recurring invoices, inability to set simple defaults such as default account to accept payment to (always need to manually select Undeposited Funds when accepting checks) and no running total in account ledgers such as Undeposited Funds (how are you supposed to find and fix errors, mistakes?) Review Source Modupe A. Tax Auditor Retail Used the software for: 1-2 years ### "Zoho brings automation into our in-house accounting workflow." October 27, 2022 4.0 Pros I like Zoho books automated invoice follow-up options. It is effective and also allows for unique customization options , such as setting invoice reminder notifications on a loop and putting specified intervals between when a customer is last reminded about pending invoice, and when they are meant to be reminded again. Cons I have found the Zoho book smartphone application quite underwhelming, especially when sending receipts. I should say as well that , Zoho books is average when it comes to integrating with third party financial applications. Review Source ML Mahir L. Business Analyst Information Technology and Services Used the software for: 6-12 months ### "Perfect Accounting System" October 21, 2022 4.0 Zoho Books improved our efficiency and helped improve our business processes. Pros This is your all-in-one accounting system to cover all your business needs. Cons Learning curve is a bit typical initially but once you get the hang of it, it'd turn out to be an awesome application for your company. Alternatives considered [Kashoo](https://www.capterra.com/p/113351/Kashoo-Online-Accounting/) Reason for choosing Zoho Books Zoho Books had local product support engineers which is why we put our trust on them! Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Freshbooks was expensive to maintain Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 6-12 months ### "Has the potential, but not the backup" April 29, 2021 4.0 Absolutely terrible. If not for the terrible support, this product would actually be quite good. But for anyone who is new to any system, there's always questions and help needed. That's the nature of IT. And unfortunately Zoho have completely missed the mark and don't appear to care about improving on that at all. Pros The software is extensive and seems easy enough to use. Supports advanced accounting functionality and would be a good solution for any small business. Cons The customer service is absolutely appalling. In fact, it's not even fair to call it customer service because it's more like communicating with the abyss. No matter how many times you call or email, no one follows up - and if they do it's certainly not in a timely manner. They call you at ridiculous times and then email to say they called and to call them back. You call them back and no one is available. You leave a message for the agent to call you back and no one does. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) The business was ceasing operations outside of the US & Canada - while I could have continued to use the solution it wasn't clear whether existing functionality was going to change and therefore break how I used the system - and if that were the case, because I'm not in their target market region, no support would have been available for me. Review Source VR Verified Reviewer Zelfstandige Media Production Used the software for: 1-2 years ### "Gemakkelijke boekhouding voor zelfstandigen" January 14, 2023 4.0 Zoho books is reeds meer dan een jaar mijn primaire boekhoudssoftware, en het vergemakkelijkt de boekhouding erg. Pros Zoho Books maakt het makkelijk om offertes en facturen op te stellen en te verzenden. De documenten kunnen gepersonaliseerd worden om volledig in de huisstijl van het bedrijf te passen. Daarnaast kan Zoho Books online betalingen ontvangen voor de verzonden facturen, en is het makkelijk bij te houden welke facturen al betaald zijn en welke nog niet. Bovendien is het gemakkelijk dat Zoho Books integreert met je bankrekening, waardoor je betalingen die je via overschrijving ontvangt makkelijk kan linken aan facturen, alsook uitgaven kan opvolgen in Zoho Books. Cons Voor mijn doeleinden beschikt Zoho Books over alle functies die ik kan wensen in een boekhoudprogramma. Een betere mobiele applicatie zou wel welkom zijn. De huidige app is niet geweldig goed in gebruiksgemak en functieset. Review Source AC Ann C. Retail Used the software for: Less than 6 months ### "Go-To Invoicing Software Everyone Should Have" September 22, 2015 5.0 We are a company that's 10 years in the industry. We cater a thousand orders a month and getting an invoicing software that's basically gonna do the job is essential. We've been to a couple of invoicing software but none of those were good enough to bring with us on our road to success. The last software we've got literally ruined our business for a couple of months that we decided to give it up until I found Zoho books. I have heard much of Zoho from my virtual assistant colleagues and their employers have been using them for a while. I decided to sign up for a free trial and loved it! It does almost everything that we need in an invoicing software. Its payment reminders allow us to optimize our collections every month and it keeps going. Its ability to track overdue invoices, customizing templates, and custom fields were a tremendous help in making sure our documents are as accurate as we need them to be. Customer service is also a big help. Someone always answers the phone on their end, emails are being replied in a timely manner and call backs are done in less than 24 hrs. All these for $24 a month which is kind of awesome. We are probably going to stick with Zoho for a while and we are just even starting. Reports are also pretty detailed and is a big help for us to track our progress. On the other side of the coin, I hope they also have an API integrated in their system. Makes it easier for our vendors. I recommend it to small to large scale business who are looking to integrate their accounting and invoicing (probably their inventory as well with Zoho Inventory on the way). Zoho Books is for you. Pros Pros: 1. Reports. We needed to track our progress down every week and what better way it is than to view our reports. Zoho allows you to get a report for Sales Person, Items and Customer. It's detailed report on overdue invoices are great for us to pound the ones that need to pay. 2. Payment Reminders. Our invoices are always set in an open account. Therefore, we need an automated system to remind our customers about their due invoices. Works great for our collection! 3. Customer Service. They are always good at getting back to you. When no one is available to answer your call, tehy are going to call you back in less than 24 hrs. Their email support is also pretty quick they wont leave you hanging. Cons Zoho is good about getting a constructive suggestion done. However, I wish they have an API integration with the system. Also with the Zoho Inventory along hte way, Im pretty sure they will be a perfect go-to software for our company. Review Source nB nohely B. the best administrative tool Design Used the software for: 6-12 months ### "improved the life of my company" January 12, 2023 5.0 In general, any detail that I do not know about, your customer service support, let me know and step by step I have learned about the wide variety of tools available to the company. Pros the positive impact it has given to everything administrative Being able to access all the information in seconds to be able to serve my clients quickly Cons I think it has everything I need, it is very extensive and useful Review Source Rick K. Owner Construction Used the software for: 2+ years ### "Zoho Books has been our go to for invoicing for years" March 22, 2023 5.0 I started using Zoho Books many years ago and have used it ever since. It's been easy to use and the customer service has been great whenever I need a little help. It's simple to create new invoices and it's what I always recommend to others. Every so often I try other services but always end up back at Zoho and all their different services. Pros I have been using a single template for years and it's made my life very easy. It even creates the invoice and reminds me to send it. Cons I wish Zoho Books would automatically send the invoice for me but it's not a big deal. I just really like automation whenever possible. Switched from [Brex](https://www.capterra.com/p/182054/Brex/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Mint](https://www.capterra.com/p/213530/Mint/)[Stessa](https://www.capterra.com/p/181042/Stessa/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Zoho customer service has been top notch and Zoho Books is part of a much larger suite of services so the integration is great. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.