# Page 7 | Zoho Books Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Zoho Books the right Purchasing solution for you? Explore 672 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163115/Zoho-Books/reviews --- Zoho Books 4.4 (672) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Zoho Books ## Showing most helpful reviews Showing 151-175 of 672 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Duncan M. President Construction Used the software for: 2+ years ### "Terrible technical support and constant broken bank feeds" September 14, 2022 3.0 Pros The price was good with lots of features but you get what you pay for. Cons The technical support is terrible. We had broken bank feeds for over a month with no resolution. When the bank feeds would import they were missing transactions which causes a huge reconciliation nightmare. When dealing with the technical support they just said try to refresh your bank feeds. lol. Finally got them to escalate it but not sure if that will fix it. We are spending a huge amount of time trying to manually enter and clean up the bank records. Review Source Miguel Angel C. Diseño Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Zoho books: una opción para pequeñas empresas para gestionar sus finanzas." April 28, 2023 5.0 Zoho Books es una aplicación de contabilidad sólida con una amplia variedad de características y precios asequibles. Sin embargo, si necesitas una atención al cliente de alta calidad o características avanzadas de informes o gestión de inventario, es posible que desees considerar otras opciones Pros Ofrece una gran variedad de caracteristicas, como el seguimiento de la facturación, gastos, inventario, nomina, proyectos y otros. Además de ser altamente personalizable permitiendo crear y personalizar plantillas de facturas, presupuestos y otros documentos e integrarlos a otras aplicaciones. Cons Puede ser difícil ponerse en contacto con el soporte técnico. Además, aunque Zoho Books es personalizable, algunas opciones de personalización adicionales que no están disponibles y la gestión de inventarios y reportes son limitados. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Review Source Patrick S. Owner/Broker Financial Services Used the software for: 2+ years ### "The best online accounting system" December 20, 2022 5.0 Prior to Zoho Books I was using an excel spreadsheet to run my business. Now it's much easier and way more effective to use Zoho Books. Pros I use Zoho Books to keep track of the day to day running of my business from income, expenses, billing and reporting. Cons nothing that I can think of, it's a great product and continues to evolve with new features all the time. Review Source VR Verified Reviewer Founder Computer Software Used the software for: 2+ years ### "All in one online accounting software." November 23, 2022 4.0 Learned a lot for managing our transactions, keeping records, viewing various financial reports but this software helped me with all. We're absolutely loving it now. Pros Its free tier and that it is an online tool. Cons Documentation is a bit unclear for people new to managing finances. Alternatives considered [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Review Source TM Theresa M. CEO Publishing Used the software for: I used a free trial ### "Migrated from Wave to Zoho Books. Horrible experience" May 12, 2023 3.0 Precious time wasted. After reading their manuals, watching their videos, Googling answers, I finally had a one-on-one training session with a trainer who advised me to employ the services of a Zoho-experienced accountant in South Africa. We had thought that because of Wave Accounting's recommendation, that Zoho Books would be similarly user-friendly and intuitive. It is not at all. Pros They seem to have an impressive array of apparently useful functions. Cons This is the most non-intuitive, difficult, cumbersome, obscure programme I have ever worked with. Example: even in deleting our account after wasting hours trying to become functional, the instructions seemed to be clear: Log in to your account. Click the user picture. Click My Account. In the account page, select the Preferences tab. Click Close Account in the left menu. Except THERE IS NO PREFERENCES TAB IN THE LEFT MENU. They forgot to tell you to click on Settings first, and THEN select Preferences. A perfect example of what to expect from the entire platform. Reason for choosing Zoho Books Because of Wave's recommendation. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Because Wave recommended South African users switch to Zoho. Review Source VR Verified Reviewer Ecosystem Development Lead Research Used the software for: 6-12 months ### "Ease of Use" August 29, 2023 4.0 Pros Quite easy to use and create invoice and track transactions Cons Sometimes the website become lag. Not sure its my computer or the server. Review Source MT Matt T. Director of Finance Used the software for: 1-2 years ### "If you have Zoho CRM This product is a must" October 10, 2017 5.0 Pros This product Hooks up easily to Zoho CRM. The product works almost fluidly with the CRM. it makes it easy to see each client payment and how much we have received each month. The information the books hold really helps for some financial reports. The Reports do make my life easier kindof. Books make it easy to bill clients and it keeps all the information in one place. Cons The Reports as mention in my pros are missing some really good information that is already there in the system. They want me to pay for Zoho reports, but to my understanding Zoho reports, I would still need to go in and set it up. In our business every month we have to pay out our salespeople. fist I'm not able to split commissions easily or add multiple salespeople to an invoice. second, if I look up sales by salesperson by month it gives me all invoices created in the month, not all invoice paid. We sell expensive web projects and could take months to close. so it is unhelpful for me to see monthly sales report because it is not correct. they also have a "payments received" a report that comes in Zoho books. This report gives me monthly sales but does not add the sales person to the report. So I build a report that takes 30 min to an hour top. I have asked them to fix this and they told me to get Zoho reports Review Source Patrick K. Vice President Marketing and Advertising Used the software for: 2+ years ### "I love this software! (really!)" February 8, 2019 5.0 I love ZohoBooks, my team loves ZohoBooks and my customers do too! Pros Almost everything. ZohoBooks is quick and easy to use, I love the Stripe integrations and how easy it is to use Zapier to extend its capabilities by connecting it with other software. I've received calls from customers that use Quickbooks asking about the software we use to send invoices because its so easy to use! I'll never use anything else to run my businesses. My CPA is working with it too now which makes it a super easy, integral part of my business. Cons I can't think of anything off the top of my head. Review Source CB Cheikh B. Zoho Books Accounting Used the software for: 6-12 months ### "Good software for beginners" January 13, 2021 5.0 Zoho Books made my job easier and saved me a lot of time. Pros Zoho Book is a good software if you are starting out in a small business. What impresses me most about Zoho Book is the BRS statement. It's an excellent feature that prints all the required details very clearly, just as we intended. The automated bank flow is another feature that saves you a lot of time. The advantage of Zoho Books is that it can be linked to your online sales sites easily. 
 
Another positive aspect of Zoho Books is that its delivery always comes with many integrated functionalities such as stock management, sales and purchase booking, payroll processing, etc. To conclude, Zoho Books is easy to understand and its configuration is quick and easy. The automation of the system is great and you save a lot of time. The customer support is also very responsive and usually fixes your worries. Cons The major problem with Zoho Book is that it is only practical with a small business. It is better to choose another software like Wave if your business is large. Finally, the other blockage is that Zoho Books is based on the Cloud so without a connection you can go and have a nice cup of hot coffee (LOL). Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Zoho Books functionalities were limited Review Source SB Samuel B. Finance Director Hospital & Health Care Used the software for: 2+ years ### "The Perfect Accounting Solution For Business " November 1, 2023 5.0 Zoho Books is a go to solution and has been very helpful when it comes to all matters accounting Pros First, it is an easy to understand accounting solution It makes online accounting easy It makes invoicing and purchasing easy It makes handling accounts payable easy Cons While using Zoho Books, my experience has been amazing. It has some great features and not a single issue or missing feature Review Source GK Gatuko K. Accounting Manager Consumer Services Used the software for: 1-2 years ### "An Amazing Accounting Tool For Business " February 19, 2024 4.0 Pros I like that Zoho Books makes handling online payments and accounting easy It makes payment processing a breeze and handles most of our accounting needs It handles accounts payable and comes with lots of data security features Cons Using Zoho Books is super easy and all has worked in our favor. No complaints. Review Source Michael K. Principal Marketing and Advertising Used the software for: 2+ years ### "ZOHO Books integrates with ZOHO CRM" March 5, 2019 5.0 The experience has been great. Customer service is there to answer any questions. Pros I am a long time ZOHO user and I like the fact that all their products are integrated. You don't have to license everything you need at once. You can build it over time. I also like that you can add on other software through third parties to ZOHO Books. Cons using a plug in Forte you can process payments to vendors and refunds to customers. I wish that ZOHO Books would also enable paying of payroll tax - like QuickBooks. Perhaps this is something they are working on. Review Source HG Harshit G. Sr. Digital Marketing Manager Education Management Used the software for: 2+ years ### "Single Platform for all finance work" February 28, 2023 4.0 Pros We have been using Zoho books for all our invoices billed, invoice creation, automatic invoice and over all finance work. Cons There is nothing which is bad about the software. Review Source MT Muzamil T. Sales and Marketing Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent online accounting software for small businesses" July 30, 2022 4.0 Pros It is very easy to use and does not require one to be an expert or have the technical knowledge to use the platform. Comes at a very low price which is great. You can easily manage all your documents online and offer great custom fields. Offers great integration and customer services. Cons I personally would not recommend the platform for managing time or projects, as it lacks that capability. There are also limitations on the number of users. Review Source JJ James J. Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for a small business" December 3, 2019 5.0 We moved from an ancient copy of Billings (a Mac-only program), and chose Zoho over the main competition based on ease of use and the need to handle customer retainers smoothly. Pros The setup is fairly straightforward, and the learning curve is very manageable. It's really nice to have a good (and reasonable) set of defaults for categories and account structure. That made initial use and customization pretty easy to do. The documentation is generally good, and tip links are numerous. Cons The only thing I find even slightly annoying is that the feed connection to the bank account is often "broken", but on the positive side the status is clear and whatever issues exist seem to fix themselves automatically within a day or two. It's not really a show-stopper; it's just annoying when I want to "clean up" things and the bank feed isn't fully current. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Zoho Books Zoho was less expensive than QuickBooks, and seemed to be more approachable. Wave didn't handle retainers as well (at least at that time). Review Source VR Verified Reviewer Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Great choice for small to large businesses or even freelancers" June 30, 2021 5.0 I tried quite few invoicing systems and this is the one im sticking with. Made my life so much easier and everything works like a pro. Pros The invoicing system, automations and customizations are a huge asset and with Zoho you get the full package. Really like the way things work and how easy they are done. Once you have everything set up, then invoicing becomes easy as 1,2,3 Cons A bit more complex for the average Joe but not a big deal. Another cons you pay for the core but to unlock more features (that are supposed to be included in the core) you have to pay extra. But with workarounds you can get similar results Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) More features, more power, least complex Review Source Peter F. Co-Owner Information Technology and Services Used the software for: 1-2 years ### "Perfect for Small Businesses, Falters a Bit as You Get Bigger ($3 million+ ARR)" July 23, 2019 4.0 Pros Incredibly good value for the price (way cheaper than Freshbooks/Quickbooks) Integrates well with the rest of the Zoho suite Close to everything you'd want from a cloud bookkeeping software Cons No payroll (which is a game breaker for some, we're small enough that it doesn't really matter) Missing little nice features from Quickbooks like true reporting tags Freelance bookkeepers don't usually have experience with it Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Zoho Books Price + it came bundled as part of Zoho One Review Source DP Derek P. CEO Marketing and Advertising Used the software for: 1-2 years ### "Zoho books - my best friend!" January 6, 2022 4.0 With Zoho we are able to easily stay on top of our finances with limited effort required. The ability to correct historical errors easily makes maintaining and accurate general ledger a breeze. I really like the professional look and feel of the documents generated such as invoices, orders etc. Pros With unparalleled customisation and ease of use as well as the the ability to correct previous errors Zoho books has made the accounting function so much simpler than our previous software. The automation of numerous tasks has been especially useful. The professional way in which we are able to engage with our customers and suppliers has also raised our credibility. Cons Probably the only criticism I can raise is that the reporting section could offer more month by month reports as a standard feature, although they may be easily configured using the tool provided. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Zoho Books The value proposition of Zoho One with the multiply module functionality was very compelling and the Books module was able to more than cater for our small business requirements. Review Source DP Darshan P. Administrator Real Estate Used the software for: 1-2 years ### "Accounting platform" May 2, 2023 4.0 Pros I like that it has an unique feature like attaching receipts to my expenses and it is easy to understand when compared to other. The automation system was excellent. Cons The payment plans are little frustrating. It has more user restrictions and payroll service is not available. Review Source SY Surjesh Y. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Its automated bank feeds set Zoho Books distinct from other accounting programmes." March 1, 2023 5.0 In conclusion, Zoho Books is a fantastic accounting programme that provides a wealth of functionality, automation, and potent reporting tools. It is the perfect option for small and medium-sized organisations due to its user-friendly design and reasonable pricing. Pros Moreover, Zoho Books provides powerful reporting features that let users create a range of reports, including profit and loss statements, balance sheets, and cash flow statements. Businesses can make wise judgements thanks to these reports' insightful analyses of their financial performance. With the reduction of human data entry, accuracy rises and processing times decrease. Cons Some users might discover that the software is not as customised as they would want. Although it has a variety of functions, there might not be many ways to customise the software to meet particular business needs.Learning curve: There may be a learning curve for individuals who are unfamiliar with accounting software before they become proficient in using Zoho Books. To assist users in getting started, the software does provide helpful training and support. Review Source BG Babu G. CEO Marketing and Advertising Used the software for: 1-2 years ### "Zoho Books reconciles bank statement automatically and GST filing is way better than anything else." May 10, 2020 4.0 Overall, it's a boon, If you are in India then this is the takeaway software as it helps ease in filing GST reports. Pros This software when I started using I thought I made a wrong choice but as in when I started managing my accounts & Books for my business, It became my friend, an accountant indeed it did everything that an accountant would do with very little accounting knowledge. The best part is if you are a startup company and you do not have strict compliances then this is for you, you don't have to hire an accountant and DIY. :) Cons Support is the only part which sometimes made me upset as the Employees were not uniformly assisting as if they were not trained on customer service. The worse thing is they just have support for technical help and no bookkeeping support. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[KhataBook](https://www.capterra.com/p/197475/KhataBook/) Reason for choosing Zoho Books Features & pricing were the two elements that made me choose ZohoBooks. Review Source KV Kevin V. Product manager Internet Used the software for: 1-2 years ### "Good to handle memberships and connects with the CRM" November 28, 2025 4.0 Pros We've used this for 5+ years now, it does the job of managing our memberships we sell. You can create many types of memberships and everything can be linked automatically with Zoho CRM. Cons It lacks a bit of flexibility and the interface is not always clear, you have to dig a bit to find everything you need. Review Source EC Emily C. Engineer Retail Used the software for: 6-12 months ### "useful, easy and order" April 19, 2023 5.0 ideal for keeping well-ordered accounting without loss of information Pros It was a very simple platform with the initial configuration, its integration system is basic allowing all stored data to be safe and its accounting process is exact. Cons It has been a good balance in general without complications and without fatal flaws that cannot be resolved quickly Review Source John D. Small Business Owner Used the software for: 2+ years ### "Zoho Books is perfect for any size business, especially smaller businesses!" July 10, 2018 5.0 Pros One of the best things about Zoho Books is that it is Scalable for any size business, and being that it runs in the Cloud, you don't need to worry about in house servers to run the app or any backup services. Zoho handles all of that for you! Cons The downside is that it's price for the premium plan costs almost the same as upgrading to their Zoho One OS for Business which give you access to this and 40 other apps they offer, many of which you may not need. Review Source rE rajesh E. DIRECTOR Retail Used the software for: 6-12 months ### "Does not know the meaning of backup" June 9, 2022 1.0 Worst in invoice and purchase we cannot add more then 150 products even if we add and the screen takes more then 1 hour to open if there are 500+ products best in 25% Pros Support team responds in chat properly Reports are there all are predefined Cons No proper meaning of backup.. only data exports but any images of products they dont export then why to mention as backup they should mention as data export.. expense print layout is against the income tax rules.. if any invoice is having more than 200 products the invoice will not open which is useless from zoho " Switched from [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Due to slow issue in tally Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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