Noda Contact Center

5 / 5 1 review

Who Uses This Software?

Contact Centers (inhouse and outsoursing) with number of agent seats starting from 25


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Noda Interaction Platforms
  • nodacontact.com/
  • Founded 2001
  • Russian Federation

About Noda Contact Center

Noda Contact Center is the companys own all-in-one IP solution. Today more than 350 contact centers exploit Nodas solution. From 2015 Noda Contact Center has been including in Gartner for Contact Center Infrastructure. All-IN-ONE. Inbound, Outbound, IVR, QM, Reporting, Agent Scripting, Recording, Soft Phone, Omni-Channel, WFM. High reliability. Guaranteed fault tolerance of 99,99% up to 5000 operators. Cost effective. Excellent price and performance.


Noda Contact Center Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Noda Contact Center Reviews Recently Reviewed!

Noda Contact Center has us fully focused on running our business by freeing us from the necessity of

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Functional scope
Reliability of the system

Our telephony services work round the clock, stopping only to perform routine check-ups. Due to the product's complexity, we have minimized the use of external software and no longer need to buy Windows licenses, which has reduced our operational costs.

Cons: Honestly, there are no such things.
As a customer I would prefer to have better price conditions.
There is a lack of TTS\ASR features.