--- title: "Paubox Email Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Paubox Email Suite the right Email Marketing solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163166/Paubox/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Paubox Email Suite 5 (31) [View alternatives](https://www.capterra.com/p/163166/Paubox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Paubox Email Suite Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews JS Jason S Director of Information TechnologyHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “With Paubox, we have been able to get our email encryption compliance to 100% with very minimal IT effort and no effort at all from the end-users.“ April 30, 2021 DB David B TherapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “Paubox is a great email solution that integrates seamlessly with Gmail.“ December 7, 2020 EF Emily F Quality Assurance SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “There's nothing else necessary, and I feel confident that it is secure and running smoothly. If I've ever run into any issues, customer service is excellent and fast.“ April 29, 2021 DB David B TherapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “I had one interaction with their tech support and they went above and beyond to help me out and resolve my issue. “ December 7, 2020 ## Showing most helpful reviews Showing 1-25 of 31 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Mark G. Orthodontist Used the software for: Less than 1 year ### "Easy Sharing Without Recipient Passwords" November 4, 2026 5.0 Sending health information easily to patients and doctors. Pros That it is easy and doesn't require a password for the recipient. Cons I don't have any dislikes. It works well. Review Source Eric H. President Used the software for: 1-3 years 5.0 November 4, 2026 AI summary based on a full review Using Paubox has ensured the secure handling of HIPAA data without any issues for several years. The reviewer notes that the pricing is acceptable, contributing to their overall satisfaction. Log in to unlock the full review, detailed ratings, and pros & cons R Reviewer CISO Used the software for: 1-3 years ### "Seamless encryption for email that doesn't rely on trained users to use it" December 7, 2020 5.0 Excellent seamless email encryption that doesn't require a heavy training component to teach people when and how to use it. Pros I like the fact that it is always on, and I don't have to teach anyone how to encrypt emails, or when to encrypt emails. Cons I wish it had a feature to expire or recall an email that was sent by mistake. Review Source JS Jason S. Director of Information Technology Used the software for: Less than 1 year ### "Set IT & Forget It Encryption" May 4, 2021 5.0 With Paubox, we have been able to get our email encryption compliance to 100% with very minimal IT effort and no effort at all from the end-users. Using this system has eliminated many man-hours of looking through email logs to see if users were encrypting messages with PHI. Not having to dig through logs has made our weekly Compliance Meetings much more productive. Pros The Paubox solution is simple for the IT staff to administer, and it is completely transparent as far as the end-users are concerned. This solution is HITRUST certified, which makes our Compliance Officer very happy. :) We get a weekly report to show us how many emails are being processed through the system and quick insight into any issues. Cons The dashboard and reporting are very basic, but that could be because we only purchased the Encryption piece. Things might be different with the other modules installed. To be honest, there isn't much that I would change about this system. It is simple, and works well. Review Source KB Kelly B. LCSW Used the software for: I used a free trial ### "Secure and HIPAA compliant email encryption" October 15, 2020 5.0 I am required to utilize HIPAA compliant communication for my mental health private practice and this service ensured compliance with end-to-end encryption. Pros The customer service was excellent during my free trial and the instructions for set-up were easy to follow, even with limited tech knowledge. Cons The primary downside was the cost associated with the email encryption service. It was too expensive for me as a single account user. Review Source CH Cheryl H. Benefits Specialists Used the software for: 3-5 years ### "Love my Paubox!" July 31, 2020 5.0 Paubox has been invaluable for Trinity. We desperately needed HIPAA compliant e-mail and Paubox filled that void. Our initial team, \[SENSITIVE CONTENT HIDDEN\], we WONDERFUL! They were always available in help, pricing, and customer service. Pros When researching different HIPAA compliant software companies, we elected to go with Paubox, even though they weren't the least expensive. Two reasons mainly effected our decision. The first was it was not necessary to go through a third party (i.e. Secure Mail, etc) for our clients and residents to receive our e-mail. The second was the customer service and set-up. The set-up team was wonderful and continued that support through out the entire process from start to finish. We still have wonderful customer service reps. Cons Very little actually. As stated above, the team and ease more than make up for the few additional dollars we spend. Review Source tC tony C. CIO Used the software for: 3-5 years ### "Excellent Technology!" December 8, 2020 5.0 It has been better than expected. Pros The best thing about Paubox has been the ease of deployment, the customer service team was very easy to work with, they are very knowledgable and willing to transfer knowledge to me and my staff. To continue, the ongoing support is great as well, they always follow up and ensure everything is correct before closing the ticket. They technology, or implementation of technology i think sets Paubox apart from the others. The nearly seamless implementation has been wonderful for users and our partners and customers alike. Cons Nothing really, Paubox has listened to our needs and has added, or began roadmapping additional features. Review Source Carly B. Outpatient Therapist Used the software for: 3-5 years ### "Best out there!" July 31, 2020 5.0 Once you have Paubox services setup, there is nothing else you have to do for emails to be HIPAA compliant. As the saying goes....set it and forget it! Customer support is amazing. They respond quickly and answer any questions thoroughly. Pros The simplicity of the encryption. There is no login or having to have an account for emails to be encrypted and its HIPAA compliant. Cons The cost of using Paubox is higher than others. Review Source Dave L. VP of Technology Services Used the software for: 3-5 years ### "Paubox works hard to make it seem easy for your company" December 7, 2020 5.0 Fantastic. The team is super helpful and professional and the product is brilliant. I dare you to compare to other options available currently. Pros Easy to setup and easy to use - it's essentially blind to your employees, so no one can forget to use it like with Microsoft's approach. That makes being 100% compliant within your corporate domain very easy. Cons I have one tiny issue: the admin UI is very flat, albeit totally functional and useful. I just somehow want it to look better. Subjective! Review Source Phil R. Owner Used the software for: 1-3 years ### "Full Email Encryption" November 15, 2018 5.0 Pros This service does full end to end encryption. It's hippa compliant. You don't need to add a special word to the subject of an email, or use an outlook plugin or browser extension. You also don't need to worry about that one employee who never listens and forgets to encrypt emails as having personal information. This email service provider can work with your existing email provider or they can do it all for you, they take care of guaranteeing full end to end email encryption. We now encrypt 100% of our emails. The end user does not have to log into a special web portal, they view our emails as they do everyone else's. The best money we've spent in years. Cons The price is a little high. For us though it's well worth it. Review Source Verified Reviewer Mental Health Therapist Used the software for: Less than 1 year ### "Seamless integration with GSuite, great support" August 4, 2020 5.0 PauBox provides me end-to-end send and receive HIPAA-compliant encryption of my email for my mental health therapy practice! Pros The pre-written and personally emailed instructions to configure my domain to utilize PauBox were step-by-step accurate and easy to follow, despite being complex. The clear instructions and excellent customer service when I had specific questions made deployment of this software in my domain a cinch! Cons No cons! It is excellent! There are many complicated steps to configure your domain, but PauBox makes that easy. Review Source Verified Reviewer Business Development Director Used the software for: 3-5 years ### "Paubox meets our needs" October 19, 2020 4.0 We've been able to manage our HIPAA compliant email needs. Pros Paubox integrates with our existing software well and satisfies our needs. Cons There are definitely features we do not use because the scope of the integration would be too much. Review Source Chris H. Director of Quality Enhancement and Training Used the software for: Less than 1 year ### "Simple and Seamless" October 23, 2020 5.0 Paubox has helped our organization to have the capability to send email without the worry of forgetting to encrypt a document that may contain protected information. With all outgoing and incoming messages being encrypted and decrypted, this has enabled out organization to remain complaint and reduce risks. Pros A couple of things that stand out are how simple the platform is to use, as well as providing a seamless level of protection for our organization. It is nice to no longer have to send an encrypted document, and then send the password for that document in a separate email. All email through the system, both outgoing and incoming, are encrypted/decrypted automatically. This is a really big time saver. And since this is all done behind the scenes, there is no training of staff. All we had to do was to let them know once the product launched, and to expect a Paubox tagline at the bottom of the emails that they are sending. Cons There is nothing to dislike, the product provides a higher level of email security at all times, not only when someone is sending protected information electronically. Review Source Juli Ann Q. President Used the software for: 3-5 years ### "Easy to be compliant" August 5, 2020 5.0 We have our company domain, everyone has an email wrapped by Paubox encryptions and we don’t have to think about it. Best part is the recipient doesn’t have to take extra steps to read the email. Pros What I like most about our email system is it is not an app, no extra steps, no planning for which email content needs to be in the secure environment. Instead, every email is protected, incoming and outbound, and we have availability to it as simple as any popular non-secure email provider. It’s easy at my desk or in my car on my cell phone. Cons We have no complaints about the features or even the price. Only mention that I miss the personal representative that I experienced when I started. I refer other businesses to Paubox and they have to leave a message or complete the contact us on the website, then someone calls them back. We’re in the medical field and doctors want to have a person as their contact, it’s just how we are. Review Source Lucas M. Psychologist Used the software for: Less than 1 year ### "Excellent email encryption software for healthcare!" July 31, 2020 5.0 Pros I have found using Paubox extremely convenient and easy in my job as a psychologist. I use it for communicating and sharing protected health information with clients and other healthcare providers a like. It is so much easier for people I email to use than other software platforms I know of, since they are not required to have an account and log in, or to be sent a unique password for every email they want to open. It is seamless and makes communication really easy. Cons I can't think of anything I dislike yet, except maybe that the recipients sometimes don't realize that the email they get from me and that they'd write back are both encrypted and safe. I know it says so at the bottom of the email, but some folks don't see that. Sometimes they are reluctant to open it or reply from within the email for that reason. Review Source Danny T. Director of Administration Used the software for: 3-5 years ### "Security Bar-None...Worth Every Penny!" July 31, 2020 5.0 Pros Paubox offers a security suite that is very easy to use and doesn't require anything additional for each user. It's all setup to run in the background, so it just works. The customer service from Paubox is exceptional. They're always ready to assist with whatever issues we may have. I recommend Paubox to every company looking to increase their security measures. Cons I can't really think of anything that would be a con. Review Source Gary P. Executive Director Used the software for: 3-5 years ### "Security for Dummies" December 9, 2020 5.0 We have used the software for some time and become more and more enamored of this product. Keep working!! Pros I don't have to figure out cumbersome and frustrating encryption processes and my correspondents can communicate easily without having to set up accounts, log in with passwords and then try to decipher the original message from the seemingly endless disclosure contents. I am so glad we set up Pau Box! Cons That it can't figure a way to stop the incoming encrypted mail and do its magic on them so I don't have to interrupt my workflow! Review Source Verified Reviewer Physician Used the software for: 3-5 years ### "Paubox is Essential for medical practices" August 1, 2020 5.0 Pros Seamless encryption. Knowing your email is safe. Cons more control of fonts and spacing would be nice Review Source Haydee D. Business Administrator Used the software for: 3-5 years ### "Easy to use and Seamless" August 4, 2020 5.0 Pros I love that this works in the background! Everyone is able to use their email program like a regular email. Having to send someone a password to access your email is a real pain. Paubox makes the HIPAA encrypted email simple and seamless. There is no additional software to install and you can access your email from anywhere or use with Outlook. Cons The only missing feature is an easy "JUNK" button rather than having to create a rule. Review Source Laura K. Holistic Therapist Used the software for: Less than 1 year ### "Paubox makes HIPAA-compliant email easy!" November 25, 2020 5.0 Pros Once you get through the front-end installation process, it's exactly like using Gmail, just with your own domain's email address. So you have all the Gmail features such as setting up filters, folders, auto-responses, etc. Cons It took a couple hours and a call with tech support to integrate Paubox with G Suite and my domain server, but ever since then it's been seamless. Review Source Emily F. Quality Assurance Specialist Used the software for: 3-5 years ### "Smooth Sailing with Security" May 3, 2021 5.0 I really think this software is amazing and I plan on integrating it with my own business. Pros Using Paubox only requires that you hit 'send'. There's nothing else necessary, and I feel confident that it is secure and running smoothly. If I've ever run into any issues, customer service is excellent and fast. Cons That more organizations haven't started using it (email portals are horrid). Review Source Traven W. CEO Used the software for: 3-5 years ### "Easy to use" May 5, 2020 5.0 Fantastic! Staff was very helpful to walk me through the set up process Pros It’s simple to set up and easier to use. There was no change in my emailing behavior because I could still use my existing mail client. It was just set and forget. Cons Can’t think of anything. You don’t really interact with the software after you set it up and it runs in the background Review Source Dawn L. Vice President Programs and Services Used the software for: Less than 1 year ### "Paubox: A Simple and affordable solution for protecting PHI" October 23, 2020 5.0 The transition was seamless. Everyone that we have dealt with has been professional and helped us feel comfortable that we were making the best decision to protect our organization and our participant's PHI within our emails. Pros Paubox was ready to use within a couple of weeks and did not require any training for our staff. It was set up behind the scenes and offered immediate protection. I can rest easier knowing that our emails are automatically encrypted without any extra steps being taken by our staff. Cons At this time, I have not found any issues with our use of Paubox. Review Source EH Erick H. Director Used the software for: 3-5 years ### "Paubox Email" July 31, 2020 5.0 We have been using Paubox for years and have had excellent results with it. Pros This software is set it and forget it. The end user doesn't have to think about using it, it just works. Cons I would like to pricing to be more competitive Review Source DD David D. Professor Used the software for: 1-3 years ### "Easy HIPAA Compliance for Mental Health" August 4, 2020 5.0 My small consulting company has used Paubox for several years. We have had very few problems. On one occasion, we were having some difficulties and the customer support was quick, friendly and professional. We definitely like Paubox for our HIPAA emails. Pros The ease of use and web-access interface. I am able to use the product from virtually anywhere and can be assured of HIPAA Compliance on confidential and sensitive documents. Cons I wish it integrated better with existing programs (e.g., GMAIL). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.