--- title: "Paubox Email Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Paubox Email Suite Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/163166/Paubox/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Paubox Email Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Paubox Email Suite ## What is Paubox Email Suite? Paubox Email Suite offers secure, HIPAA compliant email encryption, inbound security, data loss prevention, workflow automation and more for healthcare organizations of all sizes. We encrypt all outbound email by default, allowing providers to communicate directly with their patients - no portals or passcodes. With Plus and Premium plans, get extra security features to stop inbound email threats. Our email solutions are HITRUST CSF certified for the highest standard of security. ## What is Paubox Email Suite used for? [Anti-spam](https://www.capterra.com/anti-spam-software/)[Email Archiving](https://www.capterra.com/email-archiving-software/)[Email Security](https://www.capterra.com/email-security-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $29 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Paubox Email Suite?[Manage this product listing](https://www.g2.com/products/paubox/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Paubox Email Suite 5.0 (29) VS. [5.0 (20)](https://www.capterra.com/p/218859/Trustifi/#reviews) Starting Price $29 Per Feature Starting Price $6 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (29) Ease Of Use 4.8 (20) Value For Money 4.9 (27) Value For Money 4.9 (19) Customer Service 4.9 (28) Customer Service 4.9 (17) ## Paubox Email Suite alternatives [4.9 (50)](https://www.capterra.com/p/206740/Libraesva-Email-Security/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (12)](https://www.capterra.com/p/178083/CLEARNETWORK/#reviews) Starting price $1.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (39)](https://www.capterra.com/p/227959/Virtru/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [SpamTitan](https://www.capterra.com/p/168436/SpamTitan/) [4.6 (563)](https://www.capterra.com/p/168436/SpamTitan/reviews/) Starting price $1.26 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168436/SpamTitan/) [View all alternatives](https://www.capterra.com/p/163166/Paubox/alternatives/) ## FAQs about Paubox Email Suite Overview ### Which roles and teams benefit most from Paubox Email Suite? Paubox Email Suite is most used by healthcare providers, therapists, psychologists, and laboratory leaders who need to send protected patient information through email. Executive directors, program leaders, and business administrators use it to support compliant internal and client communications, while technology and quality teams manage secure messaging practices and staff oversight. Answer based on 29 reviews Overview ### What company size and specific industries is Paubox Email Suite built for? Paubox Email Suite is designed for organizations of any size that must comply with HIPAA regulations, especially healthcare providers, clinics, hospitals, and other businesses that handle protected health information. It is built for teams that need email communication aligned with healthcare privacy requirements. Features and Usability ### What are the key features of Paubox Email Suite? Paubox Email Suite offers authentication, encryption, and two-factor authentication for email security, along with data loss prevention and data leak prevention. It also includes anti spam, anti virus, phishing protection, email filtering, archiving and retention, compliance tracking, access controls, policy management, and workflow automation. Getting Started and Support ### What training and onboarding options does Paubox Email Suite offer? Paubox Email Suite provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled instruction for groups, and documentation gives written reference material for self-paced review and feature lookup. Answer based on 3 reviews Security ### How does Paubox Email Suite handle data security and access control? Paubox Email Suite uses automatic end-to-end encryption for incoming and outgoing email, supporting HIPAA-compliant communication and protected health information. Encryption runs in the background, so staff and recipients do not need accounts, passwords, portals, plugins, or extra steps. Reviewers note that basic dashboard and reporting capabilities may be limited. Answer based on 17 reviews ## Features AI summary Based on 20,574 Email Marketing reviews Capterra reviewers highlight these as the features buyers care about most when comparing email marketing software: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**45%**) - **Contact Management** (**40%**) Paubox Email Suite supports **Email Campaign Management**, giving teams a way to create and manage outreach from one system. However, it does not include **Campaign Scheduling** or **Contact Management**. Instead, it offers **List Management** (**37%**), which can still help organize subscriber groups and keep audience data structured. Together, these capabilities help businesses manage email communications more efficiently while giving teams a clearer way to maintain and send campaigns. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Anti Spam Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox Anti Virus Prevents, detects and removes malware API Application programming interface that allows for integration with other systems/databases Paubox Email Suite 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Anti Spam: Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox - Anti Virus: Prevents, detects and removes malware - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Authentication: Verify the identity of users/devices to enable secure access - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Leak Prevention: Detect and prevent data breaches, exfiltration, or unwanted destruction of sensitive data. - Data Loss Prevention: Safeguard confidential data and meet compliance regulations - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Domain Check: Verify the domain of an email address - Email Attachment Protection: Provides protection against malicious attachments. - Email Filtering: Use filters to process, organize and categorize emails to identify spam, malware and other unwanted messages - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Encryption: Convert data into a code for security - For Healthcare: Software designed for the healthcare industry - For MSPs: Intended to be used by managed service providers - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Phishing Protection: Identify phishing emails - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Spam Analysis: Analysis and detection of spam-related traffic - Spam Blocker: Filters used to determine different types of malware threats - Spam Quarantine: Feature in email systems that identifies suspicious or unsolicited emails and holds them in a separate folder for review or deletion - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Protection: Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (29) 4.9 Based on 29 reviews ## Pricing Value for money 4.9 (27) Free Trial Free Version Basic $29.00 Per Feature, Value for money 4.9 (27) 4.9 Based on 27 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 5.0 Based on 29 reviews Filter by rating Counts reflect reviews available in this feed. 5(28) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer CISO Used the software for: 1-3 years ### "Seamless encryption for email that doesn't rely on trained users to use it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2020 Excellent seamless email encryption that doesn't require a heavy training component to teach people when and how to use it. Pros I like the fact that it is always on, and I don't have to teach anyone how to encrypt emails, or when to encrypt emails. Cons I wish it had a feature to expire or recall an email that was sent by mistake. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jason S. Director of Information Technology Used the software for: Less than 1 year ### "Set IT & Forget It Encryption" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2021 With Paubox, we have been able to get our email encryption compliance to 100% with very minimal IT effort and no effort at all from the end-users. Using this system has eliminated many man-hours of looking through email logs to see if users were encrypting messages with PHI. Not having to dig through logs has made our weekly Compliance Meetings much more productive. Pros The Paubox solution is simple for the IT staff to administer, and it is completely transparent as far as the end-users are concerned. This solution is HITRUST certified, which makes our Compliance Officer very happy. :) We get a weekly report to show us how many emails are being processed through the system and quick insight into any issues. Cons The dashboard and reporting are very basic, but that could be because we only purchased the Encryption piece. Things might be different with the other modules installed. To be honest, there isn't much that I would change about this system. It is simple, and works well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kelly B. LCSW Used the software for: I used a free trial ### "Secure and HIPAA compliant email encryption" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 15, 2020 I am required to utilize HIPAA compliant communication for my mental health private practice and this service ensured compliance with end-to-end encryption. Pros The customer service was excellent during my free trial and the instructions for set-up were easy to follow, even with limited tech knowledge. Cons The primary downside was the cost associated with the email encryption service. It was too expensive for me as a single account user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Cheryl H. Benefits Specialists Used the software for: 3-5 years ### "Love my Paubox!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 Paubox has been invaluable for Trinity. We desperately needed HIPAA compliant e-mail and Paubox filled that void. Our initial team, \[SENSITIVE CONTENT HIDDEN\], we WONDERFUL! They were always available in help, pricing, and customer service. Pros When researching different HIPAA compliant software companies, we elected to go with Paubox, even though they weren't the least expensive. Two reasons mainly effected our decision. The first was it was not necessary to go through a third party (i.e. Secure Mail, etc) for our clients and residents to receive our e-mail. The second was the customer service and set-up. The set-up team was wonderful and continued that support through out the entire process from start to finish. We still have wonderful customer service reps. Cons Very little actually. As stated above, the team and ease more than make up for the few additional dollars we spend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC tony C. CIO Used the software for: 3-5 years ### "Excellent Technology!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2020 It has been better than expected. Pros The best thing about Paubox has been the ease of deployment, the customer service team was very easy to work with, they are very knowledgable and willing to transfer knowledge to me and my staff. To continue, the ongoing support is great as well, they always follow up and ensure everything is correct before closing the ticket. They technology, or implementation of technology i think sets Paubox apart from the others. The nearly seamless implementation has been wonderful for users and our partners and customers alike. Cons Nothing really, Paubox has listened to our needs and has added, or began roadmapping additional features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carly B. Outpatient Therapist Used the software for: 3-5 years ### "Best out there!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 Once you have Paubox services setup, there is nothing else you have to do for emails to be HIPAA compliant. As the saying goes....set it and forget it! Customer support is amazing. They respond quickly and answer any questions thoroughly. Pros The simplicity of the encryption. There is no login or having to have an account for emails to be encrypted and its HIPAA compliant. Cons The cost of using Paubox is higher than others. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dave L. VP of Technology Services Used the software for: 3-5 years ### "Paubox works hard to make it seem easy for your company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2020 Fantastic. The team is super helpful and professional and the product is brilliant. I dare you to compare to other options available currently. Pros Easy to setup and easy to use - it's essentially blind to your employees, so no one can forget to use it like with Microsoft's approach. That makes being 100% compliant within your corporate domain very easy. Cons I have one tiny issue: the admin UI is very flat, albeit totally functional and useful. I just somehow want it to look better. Subjective! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Phil R. Owner Used the software for: 1-3 years ### "Full Email Encryption" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2018 Pros This service does full end to end encryption. It's hippa compliant. You don't need to add a special word to the subject of an email, or use an outlook plugin or browser extension. You also don't need to worry about that one employee who never listens and forgets to encrypt emails as having personal information. This email service provider can work with your existing email provider or they can do it all for you, they take care of guaranteeing full end to end email encryption. We now encrypt 100% of our emails. The end user does not have to log into a special web portal, they view our emails as they do everyone else's. The best money we've spent in years. Cons The price is a little high. For us though it's well worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Mental Health Therapist Used the software for: Less than 1 year ### "Seamless integration with GSuite, great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2020 PauBox provides me end-to-end send and receive HIPAA-compliant encryption of my email for my mental health therapy practice! Pros The pre-written and personally emailed instructions to configure my domain to utilize PauBox were step-by-step accurate and easy to follow, despite being complex. The clear instructions and excellent customer service when I had specific questions made deployment of this software in my domain a cinch! Cons No cons! It is excellent! There are many complicated steps to configure your domain, but PauBox makes that easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Business Development Director Used the software for: 3-5 years ### "Paubox meets our needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 19, 2020 We've been able to manage our HIPAA compliant email needs. Pros Paubox integrates with our existing software well and satisfies our needs. Cons There are definitely features we do not use because the scope of the integration would be too much. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/163166/Paubox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.