Who Uses This Software?

Security operations teams working in event monitoring, executive protection, retail loss prevention, brand protection, as well as emergency services and first responders.


Average Ratings

10 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Echosec
  • www.echosec.net/
  • Founded 2014
  • Canada

About Echosec

Echosec is an industry leading data aggregation platform, mapping online content from over 15 networks such as social media, news, and blogs. Echosec analyzes and monitors real-time open source data for brand protection, event monitoring, executive protection, retail and hospitality. Echosec uses machine learning to filter billions of posts with keyword detection and image recognition and delivers priority alerts to your team.


Echosec Features

  • Case Management
  • Domain Monitoring
  • Investigation Management
  • Marketplace Monitoring
  • Mobile App Monitoring
  • Paid Search Monitoring
  • Prioritization
  • Social Media Monitoring
  • Data Extraction
  • Data Visualization
  • Fraud Detection
  • Linked Data Management
  • Machine Learning
  • Predictive Modeling
  • Semantic Search
  • Statistical Analysis
  • Text Mining
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Echosec Reviews Recently Reviewed!


I used Echosec's technology to compare a client with a competitor. Astounding additional insights!

Nov 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to run comparisons on a daily basis to build up a picture over time as to how people were responding to their interactions with my client and their direct competitor. The most useful insights were actually about the different times of day that people were interacting with my client compared with the competitor. We were not expecting that at all. The ability to download and store this level of detail for analysis over time was extremely useful and very easy to use, and the ability to limit the output by location gave us great accuracy.

The software is logical to use, and I can see the value of its use across multiple use cases.

Overall: This is a product which opens doors for discussions with other companies for me. Iotic Labs has a piece of middleware which forms part of a solution - providing secure interoperability - so the ability to connect with companies like Echosec is important to us as we have complementary capabilities. Any time that I am in discussion with a client and the conversation turns to accessing more diverse sources of information, I have the comfort of knowing that I can direct people to Echosec for a source of data that the client was perhaps not expecting.

I'm aware that this tool could be generic, cutting across multiple sectors and situations. Therefore, in time, it will probably have different flavours for different uses. I was not aware at the time that all I would really use was the export tool to review emerging data over time. If this particular use becomes prevalent, then I expect that Echosec will create an interface that does just this, possibly with some analytics added to support this type of use.

In a way I am not criticising, therefore - only saying that I am aware that there will be many more features and functionality added to this over time which will make my specific use of the product easier and enriched. Right now, however, it is perfectly functional.

Capterra loader

Fantastic tool for investigators and researchers

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I present Echosec during my training sessions as a great example of a simple tool to investigate social media posts. Echosec works easily with any of my favorite browsers and I can use it both on Windows and Apple Mac computers. Its ease of use and simple configuration options make it a perfect tool.

Cons: I have found the login process previously a little confusing particularly during the period from older products to the latest version. As a trainer the old free app version giving Twitter and Flicker social media information was of particular use as I could get my delegates to log in and have a go.

Overall: Echosec has always worked well for me I have used the product during investigations while I was a police officer and now demonstrate it every time I conduct my OSINT training presentations. Interestingly for some reason a couple of years back I was lecturing in Australia when the product failed to work for me, after some research we put this down to the configuration of the local WIFI.

Capterra loader

Fantastic investigative tool

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The graphical interface is easy to interpret and I have always found the tool intuitive.

Cons: Occasional random results, but no system is infallible and a human should always verify the credibility of information anyway.

Overall: I've been using Echosec for a number of years as an investigator and in the classroom where I demonstrate its capabilities to delegates. It continues to develop, improve and assist me in the often complex and confidential investigations I become involved in.

Capterra loader

Essential for 21st century open source information and intelligence.

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The extremely intuitive GUI that allows you to begin utilising the tool immediately, with minimal exposure or training.

Cons: Difficult to think of anything at this stage

Overall: We used this to assist in initially understanding the digital information environment in a humanitarian disaster situation. Thereafter, we were able to rapidly identify those users still broadcasting, and those with "the loudest voice" through whom we could get humanitarian messages out to others. Echosec proved to be the number 1 tool during the initial stages and was vital in building a network of communicating influencers within a tightly geographically bounded environment.

Echosec Review

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The software was easy to set up and use. The software was intuitive.

Cons: I found the software useful but accomplish a similar goal with something like Tweetdeck.

Overall: Echosec is a good product. I would not use it often enough to justify the cost. I could also use alternatives, which results are almost as good. In some case I received more results with Tweetdeck.

I love working with Echosec.

Nov 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Every interaction is easy and smooth. The team are great too - and are always happy to help.

I love being able to see what's happening on social in any given location on the map!

May 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm using enterprise and it provides access to the most amount of feeds out of all the social sentiment software options I've seen. It also lets me search for and find data outside the scope of keywords, which has provided amazing data sources we would never have found otherwise. We need to know what's happening on social, so we use Echosec.

Easy to use and so informative!

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I find the results really interesting and the way they are displayed both informative and intuitive.

Overall: I already do recommend it. I am able to see what is happening easily and quickly.

Indispensable tool

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Geofencing, Customer Support and the large number of data providers.

Cons: Hard to find one, although cost can be an issue to some.

Not Sure

Aug 08, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It appear to be helpful via demo, but on your own, got little too cumbersome

Cons: Not being able to use functionality as demonstrated

Overall: Social media search to assist with threat assessments

Vendor Response

by Echosec on August 09, 2018

Hi Terrie! Thanks for your review. Sorry to hear that some functionality wasn't as you expected. I'd love to get some details about that so we can investigate it further. Contact us any time at info@echosec.net if you'd like to pinpoint some of these issues with a member of our team.