# Echosec Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Echosec the right Risk Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163186/Echosec/reviews --- Echosec 4.8 (11) [View alternatives](https://www.capterra.com/p/163186/Echosec/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Echosec Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tony B. Director Security and Investigations Used the software for: 2+ years ### "Fantastic tool for investigators and researchers" August 8, 2018 5.0 Echosec has always worked well for me I have used the product during investigations while I was a police officer and now demonstrate it every time I conduct my OSINT training presentations. Interestingly for some reason a couple of years back I was lecturing in Australia when the product failed to work for me, after some research we put this down to the configuration of the local WIFI. Pros I present Echosec during my training sessions as a great example of a simple tool to investigate social media posts. Echosec works easily with any of my favorite browsers and I can use it both on Windows and Apple Mac computers. Its ease of use and simple configuration options make it a perfect tool. Cons I have found the login process previously a little confusing particularly during the period from older products to the latest version. As a trainer the old free app version giving Twitter and Flicker social media information was of particular use as I could get my delegates to log in and have a go. Review Source SP Sophie P. Collaborative Business Development Computer Software Used the software for: 6-12 months ### "I used Echosec's technology to compare a client with a competitor. Astounding additional insights!" November 21, 2017 5.0 This is a product which opens doors for discussions with other companies for me. Iotic Labs has a piece of middleware which forms part of a solution - providing secure interoperability - so the ability to connect with companies like Echosec is important to us as we have complementary capabilities. Any time that I am in discussion with a client and the conversation turns to accessing more diverse sources of information, I have the comfort of knowing that I can direct people to Echosec for a source of data that the client was perhaps not expecting. I'm aware that this tool could be generic, cutting across multiple sectors and situations. Therefore, in time, it will probably have different flavours for different uses. I was not aware at the time that all I would really use was the export tool to review emerging data over time. If this particular use becomes prevalent, then I expect that Echosec will create an interface that does just this, possibly with some analytics added to support this type of use. In a way I am not criticising, therefore - only saying that I am aware that there will be many more features and functionality added to this over time which will make my specific use of the product easier and enriched. Right now, however, it is perfectly functional. Pros I was able to run comparisons on a daily basis to build up a picture over time as to how people were responding to their interactions with my client and their direct competitor. The most useful insights were actually about the different times of day that people were interacting with my client compared with the competitor. We were not expecting that at all. The ability to download and store this level of detail for analysis over time was extremely useful and very easy to use, and the ability to limit the output by location gave us great accuracy. The software is logical to use, and I can see the value of its use across multiple use cases. Review Source TG Terrie G. District Security Officer II Utilities Used the software for: I used a free trial ### "Not Sure" August 8, 2018 3.0 Social media search to assist with threat assessments Pros It appear to be helpful via demo, but on your own, got little too cumbersome Cons Not being able to use functionality as demonstrated Review Source Response from Flashpoint August 9, 2018 Hi Terrie! Thanks for your review. Sorry to hear that some functionality wasn't as you expected. I'd love to get some details about that so we can investigate it further. Contact us any time at info@echosec.net if you'd like to pinpoint some of these issues with a member of our team. Colin T. Managing Director Computer & Network Security Used the software for: 1-2 years ### "Fantastic investigative tool" August 10, 2018 5.0 I've been using Echosec for a number of years as an investigator and in the classroom where I demonstrate its capabilities to delegates. It continues to develop, improve and assist me in the often complex and confidential investigations I become involved in. Pros The graphical interface is easy to interpret and I have always found the tool intuitive. Cons Occasional random results, but no system is infallible and a human should always verify the credibility of information anyway. Review Source John H. SO2 Information Operations, Joint Effects Facilities Services Used the software for: 1-2 years ### "Essential for 21st century open source information and intelligence." August 13, 2018 5.0 We used this to assist in initially understanding the digital information environment in a humanitarian disaster situation. Thereafter, we were able to rapidly identify those users still broadcasting, and those with "the loudest voice" through whom we could get humanitarian messages out to others. Echosec proved to be the number 1 tool during the initial stages and was vital in building a network of communicating influencers within a tightly geographically bounded environment. Pros The extremely intuitive GUI that allows you to begin utilising the tool immediately, with minimal exposure or training. Cons Difficult to think of anything at this stage Review Source MG Mahmoud G. Student Computer Software Used the software for: Less than 6 months ### "Great" August 5, 2021 5.0 Great i love it it’s easy to use and very helpful Pros I was able to run comparisons to build up a picture over time and what i like the most that you can use it on your own Cons What i don’t like that it can give you random results Review Source AZ Aisha Z. Business Development Manager Used the software for: 6-12 months ### "I love working with Echosec. " November 27, 2017 5.0 Pros The ease of use. Every interaction is easy and smooth. The team are great too - and are always happy to help. Review Source LS Laurel S. Marketer, CEO Marketing and Advertising Used the software for: Less than 6 months ### "I love being able to see what's happening on social in any given location on the map!" May 19, 2017 5.0 Pros I'm using enterprise and it provides access to the most amount of feeds out of all the social sentiment software options I've seen. It also lets me search for and find data outside the scope of keywords, which has provided amazing data sources we would never have found otherwise. We need to know what's happening on social, so we use Echosec. Review Source MM Mia M. Principal Used the software for: ### "Easy to use and so informative!" May 26, 2017 5.0 I already do recommend it. I am able to see what is happening easily and quickly. Pros I find the results really interesting and the way they are displayed both informative and intuitive. Review Source CP Candelario P. Deputy Law Enforcement Used the software for: I used a free trial ### "Echosec Review" August 10, 2018 5.0 Echosec is a good product. I would not use it often enough to justify the cost. I could also use alternatives, which results are almost as good. In some case I received more results with Tweetdeck. Pros The software was easy to set up and use. The software was intuitive. Cons I found the software useful but accomplish a similar goal with something like Tweetdeck. Review Source HS Hristo S. Music Artist Entertainment Used the software for: I used a free trial ### "Indispensable tool" August 10, 2018 5.0 Pros Geofencing, Customer Support and the large number of data providers. Cons Hard to find one, although cost can be an issue to some. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.