Remote Utilities

Remote Utilities


4.5 / 5
9 reviews

Who Uses This Software?

IT departments in need for a reliable remote support and remote administration solution which is suitable for both internal network and remote access over the Internet.


Average Ratings

9 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/one-time/user
  • Pricing Details
    There are three licensing models with different terms/characteristics.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • Remote Utilities
  • www.remoteutilities.com/
  • Founded 2010
  • Russian Federation

About Remote Utilities

Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.


Remote Utilities Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Remote Utilities Reviews Recently Reviewed!


Capterra loader

One of the best remote support softwares, full of useful add-ons

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as:

+ possibility to record in video the entire remote session

+ possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white)

+ different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else)

+ the so required drag and drop function to access the clipboard in a simple and easy way

Cons: to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.

Overall: It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session

Vendor Response

by Remote Utilities on July 19, 2018

Thank you, Igor!

SO EASY!

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: We have two offices and this program helps us easily remote to each office whether we're closed or during an emergency such a big snow storm

Cons: Requires to have very fast internet connection. One of our offices is in an area where the internet connection is very slow so at times it tends to freeze

Vendor Response

by Remote Utilities on May 23, 2018

Thank you for the review, Stephanie! As for the fast connection requirement - in the upcoming version 6.9 we are implementing some measures to significantly improve performance on slow Internet connections, so it should work much better from that version on.

I love this program for accessing my work computer from home.

Aug 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to install and configure. The instructions are very easy to understand. I just use basic features so cannot comment on the other areas of the program. I use it almost daily to connect to my work computer at night from home. I first used it a few years ago as an alternative to another VPN system that wasn't working for me. I am using the free version.

Overall: Allows me to work from home connecting to office computer.

Vendor Response

by Remote Utilities on August 29, 2017

Thank you, Rod!

I use Remote Utilities to support a client that I can't add to my main remote viewer software.

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't believe this is free for up to 10 remote client endpoints. It is an excellent application that allows for full control of the clients, and also gives me access to a Windows Task Manager locally so that I perform a ton of IT support functions - something that one of the big remote applications don't do at all. It also offers a very uncrowded interface, but lots of the options are easily accessible with a right-mouse click. The only reason it is not my main remote viewer is that I already have a paid subscription through another remote viewing application. It really is an excellent product that I have not had any complaints with in working on my clients computers.

Cons: I can't really think of any cons. They could maybe make their control panel a little more intuitive from first glance, and also update the look a little more. Their cost for the paid plans seems a little more in line (pricey) with the big guys of the remote viewers but is still cheaper for the number of clients you can have.

Overall: It is an incredibly good value for up to 10 clients considering the cost (free!) Further, I can use this product along with another remote viewer that is already installed on the computers accessed, and there is no conflict.

Vendor Response

by Remote Utilities on May 15, 2018

Thank you very much! We will do our best to add even more features and improvements soon.

Remote Utilities was a great find to meet my business needs with remote access.

Jul 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of logging on to client's computers and being able to perform tasks with excellent speed. For slower computers, I can customize options to help speed up the connection.

Cons: Sometimes the installation and upgrading can be daunting but with each upgrade, they get better at making the process less complicated. Also, sometimes, I feel like I'm not getting the best speeds because I don't understand some of the technical jargon with some of the features.

Overall: Able to log into client's computers at an affordable price.

Vendor Response

by Remote Utilities on August 04, 2017

Thank you, Eric! Indeed our Simple Update feature is improving with each release, because it has been introduced relatively recently. We'll continue to improve it and of course we'll be adding more great features soon.

Capterra loader

Great value for money remote management software

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Free option for startups for supporting up to 5 computers that are stored in the remote client.

This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.

Cons: Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.

Overall: Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.

Vendor Response

by Remote Utilities on June 29, 2018

Thank you for the review! Regarding the instabilities - in version 6.9 we implemented some fixes that should improve connection performance.

Regarding auto-adjusting the quality, this feature is also in development and will be available in the future updates.

Remote Utilities is very functional, but not as clean and organized as some

Dec 05, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is simple and fast, usually

You can do more than remote control: view, execute, view taskmgr, transfer files

RU Viewer saves all the devices in a directory, allowing fast connections

Cons: Not very clean and organized in some ways. The viewer software is listed in Windows programs and "Viewer", the host as "Start Host" and "Stop Host".

The host GUI is not as user-friendly as it is functional

The clipboard is not automatically synced when controlling a computer.

Overall: Doesn't have many costs, no financial costs

It is very functional in many ways

Vendor Response

by Remote Utilities on December 07, 2017

Thank you, Derek! Regarding the Host GUI - we are indeed planning to revamp it very soon. The settings/options windows will be redesigned and optimized for better usability.

I can already connect to computers within my house without hassle. The ease of setup is amazing.

Aug 04, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up,

No hassle to use,

Multiple functions for controlling,

Lock Mouse and Keyboard,

Blackout Desktop Background,

Chat Availability,

Completely Free,

File Transfer,

Message Sending,

Remote Terminal,

Remote Task Manager,

RDP,

View or Full Control,

Remote Power Control

Cons: Only works for Windows without needing Wine,

Doesn't work with Ubuntu Server,

RU is difficult to set up for starters.

Overall: Easy remote access and management to help anyone who needs it.

Vendor Response

by Remote Utilities on August 04, 2017

Thank you for your review, Randall! Yes, so far RU is only available for Windows (as of August 2017). We are working on adding Mac support soon, and in the future we are also going to add full-fledged Linux support.

I am not tech savvy

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was extremely easy to set up. It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running. It worked exacly as you would expect.

Cons: It feels a bit old thoughout the UI, but don't think for a second that it's outdated. This thing is packed with the features you would need to access other computers, servers remotely.

Vendor Response

by Remote Utilities on July 25, 2018

Thank you for your review!