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Remote Utilities, premier cross-platform remote desktop software, offers secure access to workstations, servers, and laptops over LAN and the Internet. Seamlessly connect from and to Windows, Mac, and Linux, with full control as if physically present. It's invaluable for IT pros providing technical support and for assisting friends and family. Ideal for fostering real-time connectivity and resolution. Free for business and personal use, connect to 10 remote PCs. Embrace efficient, secure remote
Provider
Remote Utilities
Located In
Cyprus
Foundation
2010
Open API
No
Deployment
On-Premise Windows, On-Premise Linux
Mobile Apps
Android, iOS
Training
Videos, Documentation
Support
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base
IT professionals, businesses seeking efficient remote solutions, individuals requiring cross-platform access, and organizations valuing secure, customizable connectivity.
Content Source: Remote Utilities
Green rating bars show the winning product based on the average rating and number of reviews.
Remote Utilities Reviews
Pros
My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation.
It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running.
I can already connect to computers within my house without hassle. The ease of setup is amazing.
Cons
The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.
The viewer software is listed in Windows programs and "Viewer", the host as "Start Host" and "Stop Host. The host GUI is not as user-friendly as it is functional.
Doesn't work with Ubuntu Server. RU is difficult to set up for starters.
"One of the best remote support softwares, full of useful add-ons"
Overall: It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session
Pros: We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way
Cons: to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.
Vendor Response
"My experience with Remote Utilities for support"
Overall: It has just been very good. Easy for client to install the host side. Seems to handle multiple screens and various screen sizes pretty well. Sometimes a connection to a specific machine might be a little glitchy, but that's to be expected when you are trying to match operating systems, screens, screen sizes, etc. For example, I have one client where for some reason some of the colors on his screen don't appear on mine! Maybe it is the Theme he is using or something like that, but I've never seen this with any other client (and no issue with same client on a prior machine).
Pros: As the "viewer"/remote, I can get complete access to a Host machine, which is important as I do software support. It supports multiple screens (I can independently see each screen or all at once), and I can upload/download files as needed. Depending on their situation, the client can have the host always on (convenient for me to make late-night updates), or use the Agent so they are only on-line on-demand (a little safer perhaps).
Cons: Well, there is a free version which just limits (to 10) how many stored host connections you can have (no loss of functionality). I use a paid version so I can get up to 20 connections. I'd like a few more connections, but the cost of moving-up to next level isn't worth it.
"Convenient experience"
Overall: Very easy to use and easy access to all computer.
Pros: Easily access all computer by using this
Cons: Nothing everything I like to use this application.
"Last Hope for Linking Older OS"
Pros: Remote Utilities is now, from my research, the only remote app that accomodates users of older operating systems. I downloaded all of them, and they all warned, that their program does not support the OS I am still using. I desktops with Windows 11, but need to maintain files and programs using the Microsoft Vista OS. ONLY Remote Utilities has supported users like me.
Cons: I believe the purchase price is a high for the nature of the program, but, since I need the features, I paid the price.
Vendor Response
"Very Satisfied Customer"
Overall: It's made a huge difference to our operation at a minimal cost.
Pros: For US$99 for a lifetime licence this software is extremely beneficial. Probably repaid my saved travel costs in the first couple of months. Has added a few layers of convenience and flexibility to our operation.
Cons: the User Interface is very basic in terns of graphics display but that also means it's easy and uncluttered.
Vendor Response
