Remote Utilities

Remote Utilities

4.5 / 5 6 reviews

Who Uses This Software?

IT departments in need for a reliable remote support and remote administration solution which is suitable for both internal network and remote access over the Internet.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/one-time/user
  • Pricing Details
    There are three licensing models with different terms/characteristics.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • Remote Utilities
  • www.remoteutilities.com/
  • Founded 2010
  • Russian Federation

About Remote Utilities

Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.


Remote Utilities Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

Remote Utilities Reviews Recently Reviewed!


SO EASY!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: We have two offices and this program helps us easily remote to each office whether we're closed or during an emergency such a big snow storm

Cons: Requires to have very fast internet connection. One of our offices is in an area where the internet connection is very slow so at times it tends to freeze

Vendor Response

by Remote Utilities on May 23, 2018

Thank you for the review, Stephanie! As for the fast connection requirement - in the upcoming version 6.9 we are implementing some measures to significantly improve performance on slow Internet connections, so it should work much better from that version on.

I use Remote Utilities to support a client that I can't add to my main remote viewer software.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't believe this is free for up to 10 remote client endpoints. It is an excellent application that allows for full control of the clients, and also gives me access to a Windows Task Manager locally so that I perform a ton of IT support functions - something that one of the big remote applications don't do at all. It also offers a very uncrowded interface, but lots of the options are easily accessible with a right-mouse click. The only reason it is not my main remote viewer is that I already have a paid subscription through another remote viewing application. It really is an excellent product that I have not had any complaints with in working on my clients computers.

Cons: I can't really think of any cons. They could maybe make their control panel a little more intuitive from first glance, and also update the look a little more. Their cost for the paid plans seems a little more in line (pricey) with the big guys of the remote viewers but is still cheaper for the number of clients you can have.

Overall: It is an incredibly good value for up to 10 clients considering the cost (free!) Further, I can use this product along with another remote viewer that is already installed on the computers accessed, and there is no conflict.

Vendor Response

by Remote Utilities on May 15, 2018

Thank you very much! We will do our best to add even more features and improvements soon.

Remote Utilities is very functional, but not as clean and organized as some

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is simple and fast, usually
You can do more than remote control: view, execute, view taskmgr, transfer files
RU Viewer saves all the devices in a directory, allowing fast connections

Cons: Not very clean and organized in some ways. The viewer software is listed in Windows programs and "Viewer", the host as "Start Host" and "Stop Host".
The host GUI is not as user-friendly as it is functional
The clipboard is not automatically synced when controlling a computer.

Overall: Doesn't have many costs, no financial costs
It is very functional in many ways

Vendor Response

by Remote Utilities on December 07, 2017

Thank you, Derek! Regarding the Host GUI - we are indeed planning to revamp it very soon. The settings/options windows will be redesigned and optimized for better usability.

I love this program for accessing my work computer from home.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to install and configure. The instructions are very easy to understand. I just use basic features so cannot comment on the other areas of the program. I use it almost daily to connect to my work computer at night from home. I first used it a few years ago as an alternative to another VPN system that wasn't working for me. I am using the free version.

Overall: Allows me to work from home connecting to office computer.

Vendor Response

by Remote Utilities on August 29, 2017

Thank you, Rod!

I can already connect to computers within my house without hassle. The ease of setup is amazing.

Aug 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up,
No hassle to use,
Multiple functions for controlling,
Lock Mouse and Keyboard,
Blackout Desktop Background,
Chat Availability,
Completely Free,
File Transfer,
Message Sending,
Remote Terminal,
Remote Task Manager,
RDP,
View or Full Control,
Remote Power Control

Cons: Only works for Windows without needing Wine,
Doesn't work with Ubuntu Server,
RU is difficult to set up for starters.

Overall: Easy remote access and management to help anyone who needs it.

Vendor Response

by Remote Utilities on August 04, 2017

Thank you for your review, Randall! Yes, so far RU is only available for Windows (as of August 2017). We are working on adding Mac support soon, and in the future we are also going to add full-fledged Linux support.

Remote Utilities was a great find to meet my business needs with remote access.

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of logging on to client's computers and being able to perform tasks with excellent speed. For slower computers, I can customize options to help speed up the connection.

Cons: Sometimes the installation and upgrading can be daunting but with each upgrade, they get better at making the process less complicated. Also, sometimes, I feel like I'm not getting the best speeds because I don't understand some of the technical jargon with some of the features.

Overall: Able to log into client's computers at an affordable price.

Vendor Response

by Remote Utilities on August 04, 2017

Thank you, Eric! Indeed our Simple Update feature is improving with each release, because it has been introduced relatively recently. We'll continue to improve it and of course we'll be adding more great features soon.