# Remote Utilities Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Remote Utilities the right Remote Desktop solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163191/Remote-Utilities/reviews --- Remote Utilities 4.7 (23) [View alternatives](https://www.capterra.com/p/163191/Remote-Utilities/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Remote Utilities Ease of use 4.7 Customer Service 4.3 ## Pros and Cons in Reviews RR Richard R ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The interface to manage multiple connections is well organized.“ March 14, 2026 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ígor S. Consultor independiente SQL Used the software for: Less than 6 months ### "One of the best remote support softwares, full of useful add-ons" July 12, 2018 5.0 It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session Pros We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way Cons to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user. Review Source Response from Remote Utilities July 19, 2018 Thank you, Igor! DS David S. President Business Supplies and Equipment Used the software for: 2+ years ### "Remote Utilities Make working from home possible" March 7, 2025 5.0 My experience has been very positive. It always works, seems very secure with MFA access to individual computers. I can have full control, screen share, and file transfer. Pros Remote Utilities has allowed me to work from home, it is fast and secure Cons I do not have any cons. RU always works. Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Remote Utilities was much less expensive. I think it is faster as well Review Source JpC John peter C. IT SUPPORT Information Technology and Services Used the software for: Less than 6 months ### "Convenient experience" August 29, 2024 4.0 Very easy to use and easy access to all computer. Pros Easily access all computer by using this Cons Nothing everything I like to use this application. Review Source RR Richard R. Manager Information Technology and Services Used the software for: Less than 6 months ### "Remote Utilities First Time User" March 14, 2026 5.0 Pros The free version and license for 10 devices. The interface to manage multiple connections is well organized. The auto scroll on the display for oversized views. Cons The ability to change the display options to fit the display screen. If there was an automatic copy and paste option for file transfer. Alternatives considered [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Reason for choosing Remote Utilities The free license option and one time cost. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) The yearly subscription cost of Anydesk software. Review Source ML Mark L. President Computer Software Used the software for: 2+ years ### "My experience with Remote Utilities for support" November 8, 2024 5.0 It has just been very good. Easy for client to install the host side. Seems to handle multiple screens and various screen sizes pretty well. Sometimes a connection to a specific machine might be a little glitchy, but that's to be expected when you are trying to match operating systems, screens, screen sizes, etc. For example, I have one client where for some reason some of the colors on his screen don't appear on mine! Maybe it is the Theme he is using or something like that, but I've never seen this with any other client (and no issue with same client on a prior machine). Pros As the "viewer"/remote, I can get complete access to a Host machine, which is important as I do software support. It supports multiple screens (I can independently see each screen or all at once), and I can upload/download files as needed. Depending on their situation, the client can have the host always on (convenient for me to make late-night updates), or use the Agent so they are only on-line on-demand (a little safer perhaps). Cons Well, there is a free version which just limits (to 10) how many stored host connections you can have (no loss of functionality). I use a paid version so I can get up to 20 connections. I'd like a few more connections, but the cost of moving-up to next level isn't worth it. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I tried it and I liked it better.aaaaaaaaaaaaaaaaaaaa Review Source sL scott L. Radio Station President Broadcast Media Used the software for: 2+ years ### "Very Satisfied Customer" September 16, 2022 5.0 It's made a huge difference to our operation at a minimal cost. Pros For US$99 for a lifetime licence this software is extremely beneficial. Probably repaid my saved travel costs in the first couple of months. Has added a few layers of convenience and flexibility to our operation. Cons the User Interface is very basic in terns of graphics display but that also means it's easy and uncluttered. Alternatives considered [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[MyPCBackup](https://www.capterra.com/p/178776/MyPCBackup/) Reason for choosing Remote Utilities Initially on price comparison. It has proven to be excellent value for money. Review Source Response from Remote Utilities September 20, 2022 Thank you for your review! AB Arthur B. PRESIDENT, CEO Real Estate Used the software for: Less than 6 months ### "Last Hope for Linking Older OS" September 29, 2023 5.0 Pros Remote Utilities is now, from my research, the only remote app that accomodates users of older operating systems. I downloaded all of them, and they all warned, that their program does not support the OS I am still using. I desktops with Windows 11, but need to maintain files and programs using the Microsoft Vista OS. ONLY Remote Utilities has supported users like me. Cons I believe the purchase price is a high for the nature of the program, but, since I need the features, I paid the price. Reason for choosing Remote Utilities The only one supporting Microsoft Vista. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Splashtop announced that they will no longer support Microsoft Vista and other older OS> Review Source Response from Remote Utilities October 5, 2023 Thank you for your review ! We really appreciate it. CB Caroline B. Controller Accounting Used the software for: I used a free trial ### "New user good so far" June 28, 2024 4.0 Good so far! Looking forward to using more options Pros Reliable, easy to navigate, great options Cons Nothing to mention yet, new user, haven't run into issues so far Review Source MYB Muhamad Yusman B. Assistant Manager E-Learning Used the software for: I used a free trial ### "Good for monitor and controll other PC" July 11, 2023 5.0 It is a very use full apps since i can operate other PC remotely. It is not only for office use but also for parents who want to monitor their children computer activities. Pros This small apps is easy to install and use. Very suitable for various networking type such as home, small office and enterprises. It has almost complete feature that you need such as remote desktop, file transfer, keyboard/mouse lock and even shutdown/restart the remote PC. Cons It only allow a few remote PC for a trial version. Review Source Response from Remote Utilities July 12, 2023 Dear Muhamad, thank you for your review! Much appreciated. Sean J. Labour Hire Employee Used the software for: 6-12 months ### "Great value for money remote management software" June 27, 2018 4.0 Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business. Pros Free option for startups for supporting up to 5 computers that are stored in the remote client. This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling. Cons Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed. Review Source Response from Remote Utilities June 29, 2018 Thank you for the review! Regarding the instabilities - in version 6.9 we implemented some fixes that should improve connection performance. Regarding auto-adjusting the quality, this feature is also in development and will be available in the future updates. DD DELLIZZOTTI D. contador Retail Used the software for: 1-2 years ### "Bueno, Recomendable" November 11, 2024 4.0 Muy buena , recomendable, no tiene tantos problemas Pros Su facilidad de uso, lo sencillo que es, su entorno agradable. Cons es un poco lento a veces . optimizaría el proceso de registro Review Source ncT nelson cesar T. Soporte TI Government Administration Used the software for: 1-2 years ### "experiencia de usar Soft. Remote Utilities" June 26, 2024 5.0 facil de usar con una interfaf muy sencillo en consola de control remoto para controlar otros ordenadores Pros su interfaf muy amigable y sencillo de usar para control remoto e instalacion de clientes en cada ordenador, como Soft. de administraccion Cons para descargar y buscar software, todo debe de estar junto con procedimiento y no separado Review Source MP Misael P. Lic. Informatica Computer & Network Security Used the software for: I used a free trial ### "Muy buena aplicacion" June 8, 2024 5.0 Pros La versatilidad de cosas que se pueden hacer en el Cons El idioma, pero no es tan grave, de cualquier forma Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) El precio es demasiado excesivo y no me es funcional Review Source dE dietmar E. admin Computer & Network Security Used the software for: I used a free trial ### "alles bestens" July 13, 2024 4.0 Pros alles, einfache installation , benutzerfreundlich Cons wake-up nicht möglich, es waren einige unterbrechungen Review Source JH John H. Owner Information Technology and Services Used the software for: 2+ years ### "Frankly, it just can't get much better than this! " April 20, 2019 5.0 Close to perfect! Pros Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation... Cons The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find. Review Source Response from Remote Utilities April 24, 2019 Thank you, John! We will do our best to further improve Remote Utilities and add more exciting features. CJ Chris J. IT Admin Information Technology and Services Used the software for: 1-2 years ### "I use Remote Utilities to support a client that I can't add to my main remote viewer software." May 10, 2018 5.0 It is an incredibly good value for up to 10 clients considering the cost (free!) Further, I can use this product along with another remote viewer that is already installed on the computers accessed, and there is no conflict. Pros I can't believe this is free for up to 10 remote client endpoints. It is an excellent application that allows for full control of the clients, and also gives me access to a Windows Task Manager locally so that I perform a ton of IT support functions - something that one of the big remote applications don't do at all. It also offers a very uncrowded interface, but lots of the options are easily accessible with a right-mouse click. The only reason it is not my main remote viewer is that I already have a paid subscription through another remote viewing application. It really is an excellent product that I have not had any complaints with in working on my clients computers. Cons I can't really think of any cons. They could maybe make their control panel a little more intuitive from first glance, and also update the look a little more. Their cost for the paid plans seems a little more in line (pricey) with the big guys of the remote viewers but is still cheaper for the number of clients you can have. Review Source Response from Remote Utilities May 15, 2018 Thank you very much! We will do our best to add even more features and improvements soon. SN Stephanie N. Office manager Used the software for: 2+ years ### "SO EASY!" May 15, 2018 5.0 Pros We have two offices and this program helps us easily remote to each office whether we're closed or during an emergency such a big snow storm Cons Requires to have very fast internet connection. One of our offices is in an area where the internet connection is very slow so at times it tends to freeze Review Source Response from Remote Utilities May 23, 2018 Thank you for the review, Stephanie! As for the fast connection requirement - in the upcoming version 6.9 we are implementing some measures to significantly improve performance on slow Internet connections, so it should work much better from that version on. RC Rod C. Accountant (temporary) Used the software for: 2+ years ### "I love this program for accessing my work computer from home." August 28, 2017 5.0 Allows me to work from home connecting to office computer. Pros It's extremely easy to install and configure. The instructions are very easy to understand. I just use basic features so cannot comment on the other areas of the program. I use it almost daily to connect to my work computer at night from home. I first used it a few years ago as an alternative to another VPN system that wasn't working for me. I am using the free version. Review Source Response from Remote Utilities August 29, 2017 Thank you, Rod! EP Eric P. CPA Accounting Used the software for: 2+ years ### "Remote Utilities was a great find to meet my business needs with remote access. " July 13, 2017 5.0 Able to log into client's computers at an affordable price. Pros I love the ease of logging on to client's computers and being able to perform tasks with excellent speed. For slower computers, I can customize options to help speed up the connection. Cons Sometimes the installation and upgrading can be daunting but with each upgrade, they get better at making the process less complicated. Also, sometimes, I feel like I'm not getting the best speeds because I don't understand some of the technical jargon with some of the features. Review Source Response from Remote Utilities August 4, 2017 Thank you, Eric! Indeed our Simple Update feature is improving with each release, because it has been introduced relatively recently. We'll continue to improve it and of course we'll be adding more great features soon. DZ Derek Z. Mr. Used the software for: 6-12 months ### "Remote Utilities is very functional, but not as clean and organized as some" December 5, 2017 4.0 Doesn't have many costs, no financial costs It is very functional in many ways Pros It is simple and fast, usually You can do more than remote control: view, execute, view taskmgr, transfer files RU Viewer saves all the devices in a directory, allowing fast connections Cons Not very clean and organized in some ways. The viewer software is listed in Windows programs and "Viewer", the host as "Start Host" and "Stop Host". The host GUI is not as user-friendly as it is functional The clipboard is not automatically synced when controlling a computer. Review Source Response from Remote Utilities December 7, 2017 Thank you, Derek! Regarding the Host GUI - we are indeed planning to revamp it very soon. The settings/options windows will be redesigned and optimized for better usability. RB Randall B. Founder Computer Games Used the software for: Less than 6 months ### "I can already connect to computers within my house without hassle. The ease of setup is amazing." August 4, 2017 4.0 Easy remote access and management to help anyone who needs it. Pros Easy to set up, No hassle to use, Multiple functions for controlling, Lock Mouse and Keyboard, Blackout Desktop Background, Chat Availability, Completely Free, File Transfer, Message Sending, Remote Terminal, Remote Task Manager, RDP, View or Full Control, Remote Power Control Cons Only works for Windows without needing Wine, Doesn't work with Ubuntu Server, RU is difficult to set up for starters. Review Source Response from Remote Utilities August 4, 2017 Thank you for your review, Randall! Yes, so far RU is only available for Windows (as of August 2017). We are working on adding Mac support soon, and in the future we are also going to add full-fledged Linux support. DV Dan V. Owner Retail Used the software for: Less than 6 months ### "I am not tech savvy" July 24, 2018 5.0 Pros This was extremely easy to set up. It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running. It worked exacly as you would expect. Cons It feels a bit old thoughout the UI, but don't think for a second that it's outdated. This thing is packed with the features you would need to access other computers, servers remotely. Review Source Response from Remote Utilities July 25, 2018 Thank you for your review! ED Erica D. Freelance Information Technology and Services Used the software for: Less than 6 months ### "Remote Utilities" May 21, 2019 5.0 Great! Pros Ease of use / functionality/ free for small users / good documentation Cons None that I can see so far. It meets my needs. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Remote Utilities Superior for small users... ie affordable! Review Source Similar Products Featured ## Related categories [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/)