--- title: "Remote Utilities Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Remote Utilities Software - reviews, pricing plans, popular comparisons to other Remote Desktop products and more." source_url: "https://www.capterra.com/p/163191/Remote-Utilities/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Remote Utilities Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Remote Utilities ## What is Remote Utilities? Remote Utilities, premier cross-platform remote desktop software, offers secure access to workstations, servers, and laptops over LAN and the Internet. Seamlessly connect from and to Windows, Mac, and Linux, with full control as if physically present. It's invaluable for IT pros providing technical support and for assisting friends and family. Ideal for fostering real-time connectivity and resolution. Free for business and personal use, connect to 10 remote PCs. Embrace efficient, secure remote ## What is Remote Utilities used for? [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $99 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Remote Utilities?[Manage this product listing](https://www.g2.com/products/remote-utilities/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Remote Utilities 4.7 (23) VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $99 Flat Rate, One Time Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (23) Ease Of Use 4.7 (11,629) Value For Money 4.7 (23) Value For Money 4.8 (8,227) Customer Service 4.3 (19) Customer Service 4.6 (7,520) ## Remote Utilities alternatives [4.7 (737)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (291)](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/163191/Remote-Utilities/alternatives/) ## FAQs about Remote Utilities Overview ### Which roles and teams benefit most from Remote Utilities? Remote Utilities is most used by IT support staff, IT administrators, and independent technology consultants who remotely troubleshoot devices, manage access, and provide client assistance. Business owners, presidents, and office managers use it to oversee distributed computers and maintain operational continuity, while accounting and finance professionals access work systems remotely. Answer based on 23 reviews Overview ### What company size and industries is Remote Utilities built for? Remote Utilities serves IT professionals, businesses, individuals needing cross-platform access, and organizations requiring customizable connectivity; 95% of reviewers are small businesses. Its leading industry is Information Technology and Services at 28%, followed by Accounting and Computer & Network Security at 11% each. It is most commonly used for remote desktop access. Answer based on 23 reviews Features and Usability ### What are the key features of Remote Utilities? Remote Utilities offers remote access/control and unattended access across cross-platform devices, with mobile access for monitoring sessions. It includes security and administration features such as authentication, two-factor authentication, access controls/permissions, role-based permissions, SSL security, secure data storage, and Active Directory integration, plus file transfer, chat/messaging, screen sharing, and session recording. Pricing ### How much does it cost and what fees or limitations are included? Remote Utilities starts at $99 one time for the Starter plan with 20 controlled devices. The Plus plan is $249 for 50 devices, Pro is $499 for unlimited controlled devices, and Site is $12,000 for unlimited controlled devices and unlimited concurrent users. A free version and free trial are available. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Remote Utilities offer? Remote Utilities provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual, self-paced learning for reviewing key steps and product functions. Getting Started and Support ### What customer support options does Remote Utilities offer? Remote Utilities provides email/help desk, FAQ/forum, knowledge base, and phone support. Support experiences are not described by reviewers here, so no claims can be made about response times, helpfulness, or common issues. The listed channels indicate multiple ways for users to seek product assistance. ## Features AI summary Based on 4,327 Remote Desktop reviews Capterra data shows that buyers of remote desktop software rank the following features as their top priorities: - **Secure Login** (**68%** of reviewers rated this feature as critical) - **Remote Access/Control** (**62%**) - **Access Controls/Permissions** (**43%**) Remote Utilities supports all three features that reviewers rate highest: **Secure Login**, **Remote Access/Control**, and **Access Controls/Permissions**. Together, these capabilities help businesses protect remote sessions, connect to devices when needed, and manage user access with the right level of control, allowing teams to work securely and handle support tasks more efficiently. Remote Access/Control 4.6 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Digitally share screen view with others Access Controls/Permissions 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems File Transfer 4.4 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Move files across different systems or networks Mobile Access 4.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Troubleshooting 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. Remote Utilities 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Cross-Platform: Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. - Customizable Branding: Add customized logos and colors to align with company branding - Data Encryption: Provide some level of encryption of data in transit, protecting sensitive data while it lives in the backup application. - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.8 (23) 4.8 Based on 23 reviews ## Pricing Value for money 4.7 (23) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/163191/Remote-Utilities/pricing/) Starter $99.00 Flat Rate,One Time It includes: - Address Book Sync - Authentication Methods - Centralized User - Cloud Connection - Community Forum - Customization - Direct Correction - Documentation - Free MSI Files - Relay Server - Remote Deployment Tools - Shared Access - TLS Encryption - Unattended & Attended Access - Unlimited Concurrent Techs Plus $249.00 Flat Rate,One Time It includes: - Address Book Sync - Authentication Methods - Centralized User - Cloud Connection - Community Forum - Customization - Direct Correction - Documentation - Free MSI Files - Relay Server - Remote Deployment Tools - Shared Access - TLS Encryption - Unattended & Attended Access - Unlimited Concurrent Techs Pro $499.00 Flat Rate,One Time It includes: - Address Book Sync - Authentication Methods - Centralized User - Cloud Connection - Community Forum - Customization - Direct Correction - Documentation - Free MSI Files - Full Silent Install - Relay Server - Remote Deployment Tools - Shared Access - TLS Encryption - Unattended & Attended Access - Unlimited Concurrent Techs Site $12,000 Flat Rate,One Time It includes: - Address Book Sync - Authentication Methods - Centralized User - Cloud Connection - Community Forum - Customization - Direct Correction - Documentation - Free MSI Files - Full Silent Install - Relay Server - Remote Deployment Tools - Shared Access - TLS Encryption - Unattended & Attended Access - Unlimited Concurrent Techs Value for money 4.7 (23) 4.7 Based on 23 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (19) 4.3 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 23 reviews Filter by rating Counts reflect reviews available in this feed. 5(16) 4(7) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Manager Used the software for: Less than 1 year ### "Remote Utilities First Time User" 5.0 March 17, 2026 Pros The free version and license for 10 devices. The interface to manage multiple connections is well organized. The auto scroll on the display for oversized views. Cons The ability to change the display options to fit the display screen. If there was an automatic copy and paste option for file transfer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Consultor independiente SQL Used the software for: Less than 1 year ### "One of the best remote support softwares, full of useful add-ons" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 19, 2018 It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session Pros We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way Cons to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT SUPPORT Used the software for: Less than 1 year ### "Convenient experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 September 13, 2024 Very easy to use and easy access to all computer. Pros Easily access all computer by using this Cons Nothing everything I like to use this application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS David S. President Used the software for: 3-5 years ### "Remote Utilities Make working from home possible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 My experience has been very positive. It always works, seems very secure with MFA access to individual computers. I can have full control, screen share, and file transfer. Pros Remote Utilities has allowed me to work from home, it is fast and secure Cons I do not have any cons. RU always works. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "My experience with Remote Utilities for support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 It has just been very good. Easy for client to install the host side. Seems to handle multiple screens and various screen sizes pretty well. Sometimes a connection to a specific machine might be a little glitchy, but that's to be expected when you are trying to match operating systems, screens, screen sizes, etc. For example, I have one client where for some reason some of the colors on his screen don't appear on mine! Maybe it is the Theme he is using or something like that, but I've never seen this with any other client (and no issue with same client on a prior machine). Pros As the "viewer"/remote, I can get complete access to a Host machine, which is important as I do software support. It supports multiple screens (I can independently see each screen or all at once), and I can upload/download files as needed. Depending on their situation, the client can have the host always on (convenient for me to make late-night updates), or use the Agent so they are only on-line on-demand (a little safer perhaps). Cons Well, there is a free version which just limits (to 10) how many stored host connections you can have (no loss of functionality). I use a paid version so I can get up to 20 connections. I'd like a few more connections, but the cost of moving-up to next level isn't worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Radio Station President Used the software for: 3-5 years ### "Very Satisfied Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 20, 2022 It's made a huge difference to our operation at a minimal cost. Pros For US$99 for a lifetime licence this software is extremely beneficial. Probably repaid my saved travel costs in the first couple of months. Has added a few layers of convenience and flexibility to our operation. Cons the User Interface is very basic in terns of graphics display but that also means it's easy and uncluttered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer PRESIDENT, CEO Used the software for: Less than 1 year ### "Last Hope for Linking Older OS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2023 Pros Remote Utilities is now, from my research, the only remote app that accomodates users of older operating systems. I downloaded all of them, and they all warned, that their program does not support the OS I am still using. I desktops with Windows 11, but need to maintain files and programs using the Microsoft Vista OS. ONLY Remote Utilities has supported users like me. Cons I believe the purchase price is a high for the nature of the program, but, since I need the features, I paid the price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Manager Used the software for: I used a free trial ### "Good for monitor and controll other PC" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 12, 2023 It is a very use full apps since i can operate other PC remotely. It is not only for office use but also for parents who want to monitor their children computer activities. Pros This small apps is easy to install and use. Very suitable for various networking type such as home, small office and enterprises. It has almost complete feature that you need such as remote desktop, file transfer, keyboard/mouse lock and even shutdown/restart the remote PC. Cons It only allow a few remote PC for a trial version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Labour Hire Employee Used the software for: Less than 1 year ### "Great value for money remote management software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 28, 2018 Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business. Pros Free option for startups for supporting up to 5 computers that are stored in the remote client. This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling. Cons Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Frankly, it just can't get much better than this! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2019 Close to perfect! Pros Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation... Cons The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/163191/Remote-Utilities/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.