--- title: "Remote Utilities Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Remote Utilities Software - reviews, pricing plans, popular comparisons to other Remote Desktop products and more." source_url: "https://www.capterra.com/p/163191/Remote-Utilities/" page_type: "product" language: "en" --- # Remote Utilities Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Remote Utilities ## What is Remote Utilities? Remote Utilities, premier cross-platform remote desktop software, offers secure access to workstations, servers, and laptops over LAN and the Internet. Seamlessly connect from and to Windows, Mac, and Linux, with full control as if physically present. It's invaluable for IT pros providing technical support and for assisting friends and family. Ideal for fostering real-time connectivity and resolution. Free for business and personal use, connect to 10 remote PCs. Embrace efficient, secure remote ## What is Remote Utilities used for? [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $99 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Remote Utilities?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.remoteutilities.com/&name=Remote Utilities) ## Remote Utilities Overview Updated September 2026 AI summary Remote Utilities provides businesses of all sizes with secure remote desktop and remote support capabilities, enabling teams to access, monitor, and control computers from anywhere. With features such as secure login, access controls, file transfer, screen sharing, remote printing, and troubleshooting tools, it supports IT professionals in system maintenance and user assistance across Windows, Mac, Linux, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Remote Utilities 4.7 (23) VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $99 Flat Rate, One Time Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (23) Ease Of Use 4.7 (11,622) Value For Money 4.7 (23) Value For Money 4.8 (8,221) Customer Service 4.3 (19) Customer Service 4.6 (7,514) ## Remote Utilities alternatives [4.7 (735)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (289)](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,639)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [View all alternatives](https://www.capterra.com/p/163191/Remote-Utilities/alternatives/) ## FAQs about Remote Utilities Overview ### Which roles and teams benefit most from Remote Utilities? Remote Utilities is most used by IT administrators, support teams, and independent consultants who need secure remote access for troubleshooting, system maintenance, and user assistance. Business owners, executives, and office or finance managers benefit from monitoring distributed computers, accessing work systems offsite, and keeping operations running without on-site intervention. Answer based on 23 reviews Overview ### What company size and industries is Remote Utilities built for? Remote Utilities is suited for IT professionals and is built mainly for small businesses, which make up 95% of reviewers, especially in Information Technology and Services at 28%. It also serves Computer and Network Security and Accounting, each at 11%, with most teams using it for remote desktop access. Answer based on 23 reviews Features and Usability ### What are the key features of Remote Utilities? Remote Utilities offers remote access/control and unattended access, plus remote monitoring and management with real-time monitoring, activity dashboards, and event logs. It also includes file transfer, screen sharing, remote printing, two-way audio and video, user management, role-based permissions, SSL security, and two-factor authentication. Pricing ### How much does it cost and what fees or limitations are included? Remote Utilities starts at $99 for the Starter plan with 20 controlled devices total. The Plus plan costs $249 for 50 devices, the Pro plan is $499 for unlimited controlled devices, and the Site plan is $12,000 for unlimited devices and unlimited concurrent users. A free version and free trial are available. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Remote Utilities offer? Remote Utilities provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Remote Utilities offer? Remote Utilities provides email/help desk, FAQ/forum, knowledge base, and phone support. Support information is organized through self-service resources and direct contact options. No reviewer feedback is available here, so user experience with response times or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 4,297 Remote Desktop reviews Capterra data shows that buyers of remote desktop software rank the following features as their top priorities: - **Secure Login** (**70%** of reviewers rated this feature as critical) - **Remote Access/Control** (**62%**) - **Access Controls/Permissions** (**43%**) Remote Utilities supports all three features reviewers value most: **Secure Login**, **Remote Access/Control**, and **Access Controls/Permissions**. Together, these capabilities help businesses protect remote sessions, connect to devices from anywhere, and manage user access with the right level of control, allowing teams to work securely and handle remote support more efficiently. Remote Access/Control 4.6 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Digitally share screen view with others Multiple Monitor Access 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Access multiple screens from one centralized location Access Controls/Permissions 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems File Transfer 4.4 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Move files across different systems or networks Mobile Access 4.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Remote Utilities 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Cross-Platform: Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. - Customizable Branding: Add customized logos and colors to align with company branding - Data Encryption: Provide some level of encryption of data in transit, protecting sensitive data while it lives in the backup application. - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.8 (23) 4.8 Based on 23 reviews ## Pricing Value for money 4.7 (23) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/163191/Remote-Utilities/pricing/) Starter $99.00 Flat Rate,One Time It includes: - Address Book Sync - Authentication Methods - Centralized User - Cloud Connection - Community Forum - Customization - Direct Correction - Documentation - Free MSI Files - Relay Server - Remote Deployment Tools - Shared Access - TLS Encryption - Unattended & Attended Access - Unlimited Concurrent Techs Plus $249.00 Flat Rate,One Time It includes: - Address Book Sync - Authentication Methods - Centralized User - Cloud Connection - Community Forum - Customization - Direct Correction - Documentation - Free MSI Files - Relay Server - Remote Deployment Tools - Shared Access - TLS Encryption - Unattended & Attended Access - Unlimited Concurrent Techs Pro $499.00 Flat Rate,One Time It includes: - Address Book Sync - Authentication Methods - Centralized User - Cloud Connection - Community Forum - Customization - Direct Correction - Documentation - Free MSI Files - Full Silent Install - Relay Server - Remote Deployment Tools - Shared Access - TLS Encryption - Unattended & Attended Access - Unlimited Concurrent Techs Site $12,000 Flat Rate,One Time It includes: - Address Book Sync - Authentication Methods - Centralized User - Cloud Connection - Community Forum - Customization - Direct Correction - Documentation - Free MSI Files - Full Silent Install - Relay Server - Remote Deployment Tools - Shared Access - TLS Encryption - Unattended & Attended Access - Unlimited Concurrent Techs Value for money 4.7 (23) 4.7 Based on 23 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (19) 4.3 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 23 reviews Filter by rating 5(16) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RR Richard R. Manager Information Technology and Services ### "Remote Utilities First Time User" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 14, 2026 Pros The free version and license for 10 devices. The interface to manage multiple connections is well organized. The auto scroll on the display for oversized views. Cons The ability to change the display options to fit the display screen. If there was an automatic copy and paste option for file transfer. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) The yearly subscription cost of Anydesk software. Alternatives considered [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Reasons for choosing Remote Utilities The free license option and one time cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS David S. President Business Supplies and Equipment ### "Remote Utilities Make working from home possible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2025 My experience has been very positive. It always works, seems very secure with MFA access to individual computers. I can have full control, screen share, and file transfer. Pros Remote Utilities has allowed me to work from home, it is fast and secure Cons I do not have any cons. RU always works. Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Remote Utilities was much less expensive. I think it is faster as well Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD DELLIZZOTTI D. contador Retail ### "Bueno, Recomendable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 11, 2024 Muy buena , recomendable, no tiene tantos problemas Pros Su facilidad de uso, lo sencillo que es, su entorno agradable. Cons es un poco lento a veces . optimizaría el proceso de registro Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Mark L. President Computer Software ### "My experience with Remote Utilities for support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2024 It has just been very good. Easy for client to install the host side. Seems to handle multiple screens and various screen sizes pretty well. Sometimes a connection to a specific machine might be a little glitchy, but that's to be expected when you are trying to match operating systems, screens, screen sizes, etc. For example, I have one client where for some reason some of the colors on his screen don't appear on mine! Maybe it is the Theme he is using or something like that, but I've never seen this with any other client (and no issue with same client on a prior machine). Pros As the "viewer"/remote, I can get complete access to a Host machine, which is important as I do software support. It supports multiple screens (I can independently see each screen or all at once), and I can upload/download files as needed. Depending on their situation, the client can have the host always on (convenient for me to make late-night updates), or use the Agent so they are only on-line on-demand (a little safer perhaps). Cons Well, there is a free version which just limits (to 10) how many stored host connections you can have (no loss of functionality). I use a paid version so I can get up to 20 connections. I'd like a few more connections, but the cost of moving-up to next level isn't worth it. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) I tried it and I liked it better.aaaaaaaaaaaaaaaaaaaa Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP John peter C. IT SUPPORT Information Technology and Services ### "Convenient experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 29, 2024 Very easy to use and easy access to all computer. Pros Easily access all computer by using this Cons Nothing everything I like to use this application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DE dietmar E. admin Computer & Network Security ### "alles bestens" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 13, 2024 Pros alles, einfache installation , benutzerfreundlich Cons wake-up nicht möglich, es waren einige unterbrechungen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Caroline B. Controller Accounting ### "New user good so far" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 28, 2024 Good so far! Looking forward to using more options Pros Reliable, easy to navigate, great options Cons Nothing to mention yet, new user, haven't run into issues so far Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NC nelson cesar T. Soporte TI Government Administration ### "experiencia de usar Soft. Remote Utilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 26, 2024 facil de usar con una interfaf muy sencillo en consola de control remoto para controlar otros ordenadores Pros su interfaf muy amigable y sencillo de usar para control remoto e instalacion de clientes en cada ordenador, como Soft. de administraccion Cons para descargar y buscar software, todo debe de estar junto con procedimiento y no separado Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Misael P. Lic. Informatica Computer & Network Security ### "Muy buena aplicacion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 8, 2024 Pros La versatilidad de cosas que se pueden hacer en el Cons El idioma, pero no es tan grave, de cualquier forma Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) El precio es demasiado excesivo y no me es funcional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Arthur B. PRESIDENT, CEO Real Estate ### "Last Hope for Linking Older OS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2023 Pros Remote Utilities is now, from my research, the only remote app that accomodates users of older operating systems. I downloaded all of them, and they all warned, that their program does not support the OS I am still using. I desktops with Windows 11, but need to maintain files and programs using the Microsoft Vista OS. ONLY Remote Utilities has supported users like me. Cons I believe the purchase price is a high for the nature of the program, but, since I need the features, I paid the price. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Splashtop announced that they will no longer support Microsoft Vista and other older OS> Reasons for choosing Remote Utilities The only one supporting Microsoft Vista. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 5, 2023 Thank you for your review ! We really appreciate it. [View all Reviews](https://www.capterra.com/p/163191/Remote-Utilities/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.