# Newired Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Newired the right Onboarding solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163192/Newired/reviews --- Newired 4.5 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Newired Ease of use 4.5 Customer Service 4.4 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Managing Partner Management Consulting Used the software for: 6-12 months ### "Newired – Empowering users of web-based application to act effectively." April 3, 2019 5.0 Newired is a highly dynamic enterprise with full commitment to make the customer happy, learning fast from feedback from the field and supplying high quality software with guiding principles of code free (that is easy to learn), low invasive (that is very very low integration need) and build for security. Pros Newired Journey and Tips allows to inject tips and guidance directly into the web-application's user interface - specifically in the context they need. This can not only help new users and irregular users to use the application more effectively and thus ensuring correct usage and more effectiveness, but also reduces need for upfront training and load on support. What is especially nice is that the guidance can be across divers web-application empowering a smoother guided user experience. In a world where the rhythm of software changes / releases is ever more increasing parallel to the digitalization of ever more processes in companies driven by ever faster time to market needs, Newired may become key to keep users engaged and focused. Cons As the software is disrupting in a way with current practices the “owner” of such software is not always clear. The business cases of its usage – even though it is always about user experience is varied as it affects various fields – ie. deployment, training, change initiatives, process “control”, support etc. On the other hand the aim of Newired is however always to ease the life of the user, which makes it very attractive. Review Source KB Kammy B. Enablement program manager (training and change manager) Computer Software Used the software for: Less than 6 months ### "Newired is among the best digital adoption platforms!" July 20, 2021 5.0 Newired allows people to experience the product in real time. And in comparison with other digital adoption platforms it's fairly easy to use even if one is not a programmer. The most important benefit to using Newired is that their customer service is fantastic. Pros What I like the best about the software is that it's fairly easy to use and implement even on small scale. You can use it with multiple websites. And it's relatively intuitive. Cons Onboarding to Newired could be improved. Reason for choosing Newired If I were going to choose a different alternative from the one that we are currently using at red hot I would suggest using Newired. I think the ease of use particularly for people who are at a middle level of technical savvy is far greater than with Pendo and WalkMe. Review Source GS Giovanni S. CEO Information Technology and Services Used the software for: Less than 6 months ### "We are implementing just now. Some issue raised hopefully under solution" November 12, 2019 3.0 See pros. Pros The ultimate goal of the application is great. It can solve many adoption problems and avoid th epainfull speed-up user manuals preparation. Cons Current product maturity and documentation available to implementation partners and customers. Reason for choosing Newired Relationship with Newired Review Source RB Riccardo B. Sales Director Information Technology and Services Used the software for: 6-12 months ### "The best digital adoption platform" July 20, 2021 5.0 Pros easy to use, easy to deploy, best overall Cons I would like to have more styles editing features Review Source MP Martin P. RTE Information Technology and Services Used the software for: 6-12 months ### "Great value and easy setup" July 26, 2021 5.0 Pros I was very pleased how easy is to setup very interactive onboarding tool. Cons No cons found. Everything works as expected. Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reason for choosing Newired Price, support and feature set. Review Source PG Pradeep G. Consultant Telecommunications Used the software for: Less than 6 months ### "Will recommend to others" July 20, 2021 4.0 Very good Pros 1\. Good for providing training to new users 2. Can reduce user mistake and guide user to use the software error free Cons Not found any, its only setting up the new wired was bit time consuming but support team helped us a lot Review Source AG Angelo G. Service Delivery Manager Information Technology and Services Used the software for: ### "Newired is an enterprise tool that simplifies the approach to using any web application. " September 27, 2017 4.0 Significantly reduce time and cost in training and time to market of new application Pros Do you want to do a specific function and you don't know how? Newired helps you. Do you want to have a "journey" of the application you are using? Newired guides you through menus and functions step by step. Do you want to inform and train your users and customers about the new features available? Newired does it without expensive training sessions. It is completely independent of the application to which it refers, and to which it adapts dynamically. In complex application processes, it helps you to better understand what you are doing, sure that you are always doing the right thing. Cons Because of the young age, it may be a bit slow in articulated and complex application flows. On the other hand, new releases that increase performance and functions are frequently available. Review Source TF Tiago F. Director Information Technology and Services Used the software for: Less than 6 months ### "Newired Journeys - Great Onboarding Tools" March 14, 2019 5.0 Neki IT implemented Newired Journeys on our own application, N-TISS, a communication platform to Healthcare Providers and Health Insurances. The journeys help us to reduce the support tickets on our operation and help on the onboarding of new users because our application has long forms to be fulfilled. Pros If you need some tool to help new users to understand each detail of a complex application, Newired Journeys can be helpful! This Onboarding tool is easy to use, you can build as many journeys as you need to show all the functionalities without coding. Besides, it is possible to analyze the activities of each step and improve the journeys to the users. The tool allows training, increase the UX of your applications and if you need some technical support, the company give you all the information you need and the updates solve the bugs that existed. Cons The only adversity is possible to see on Newired Journeys is the price. Newired Journeys is only On-Premise application to Onboarding users, and this feature makes the tool a little expensive compared the other in the market. Be an On-Premises tool has the advantage to allow to use on applications that need to be on a private server. Review Source DC Daniele C. Professional Service Computer Software Used the software for: 1-2 years ### "Newired, the real UX improve!" November 13, 2019 4.0 Pros Easy to create User Guide without modify the target application! It's very useful create User guide without have any knowledge about the technical part of a generic Web Application Cons Hard to manage if there are too much Journeys Review Source SG Stella G. CEO Information Technology and Services Used the software for: 6-12 months ### "THE NEW EDUCATION BORDER" September 18, 2017 5.0 Reduct employee education costs and time to market Pros The product is very Easy to use and Extremely Adaptable to my Enterprise needs; all technical engineer is able to configure rewired journey without education session. Review Source RL Riccardo L. Customer Manager Information Technology and Services Used the software for: Less than 6 months ### "The software i would like to work with" November 4, 2019 4.0 Pros It helps user getting their task, simplifying their processes giving guided an contextual tips Cons The biggest problem about Nrewired to me is related to its customization: i would like to feel more mine what I'm producing Review Source PK Pallavi K. Deliverymanager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product" November 7, 2019 5.0 Pros I like the ease of using this software as well as the friendly UI Cons Nothing negative about it. Full marks to the software Review Source SS Srishti S. Engineer Telecommunications Used the software for: I used a free trial ### "Ease of use" July 29, 2021 5.0 Pros The feature and UI is more understandable and it is easy to install and use. Cons more work can be done to add more tools , features. Review Source FD Felipe D. Front-end Developer Hospitality Used the software for: I used a free trial ### "An efficient end customer product" November 7, 2019 4.0 Pros usability, facility, efficiency, support Cons Difficult access for small or Brazilian companies to fund the product Review Source Similar Products Featured ## Related categories [Onboarding](https://www.capterra.com/onboarding-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Training](https://www.capterra.com/training-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.