Newired Ratings

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.3/5

About Newired

Newired empowers companies to guide users to resources and answers on virtually any web application, by making the user learn and perform on the go. We shall not forget that digital is, first and foremost, for people. Our 100% code-free solutions help to increase user motivation both because the user is at the center of our software delivery and development and because Newired helps transform virtually any web application into a more user-friendly environment. Learn more about Newired

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Showing 7 of 7 reviews

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Showing 7 of 7 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Management Consulting, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 3, 2019

“Newired - Empowering users of web-based application to act effectively.”

OverallNewired is a highly dynamic enterprise with full commitment to make the customer happy, learning fast from feedback from the field and supplying high quality software with guiding principles of code free (that is easy to learn), low invasive (that is very very low integration need) and build for security.
ProsNewired Journey and Tips allows to inject tips and guidance directly into the web-application's user interface - specifically in the context they need. This can not only help new users and irregular users to use the application more effectively and thus ensuring correct usage and more effectiveness, but also reduces need for upfront training and load on support. What is especially nice is that the guidance can be across divers web-application empowering a smoother guided user experience. In a world where the rhythm of software changes / releases is ever more increasing parallel to the digitalization of ever more processes in companies driven by ever faster time to market needs, Newired may become key to keep users engaged and focused.
ConsAs the software is disrupting in a way with current practices the "owner" of such software is not always clear. The business cases of its usage - even though it is always about user experience is varied as it affects various fields - ie. deployment, training, change initiatives, process "control", support etc. On the other hand the aim of Newired is however always to ease the life of the user, which makes it very attractive.
Reviewer Source 
Source: Capterra
April 3, 2019
Angelo G.
Service Delivery Manager
Information Technology and Services, 11-50 employees
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 27, 2017

“Newired is an enterprise tool that simplifies the approach to using any web application. ”

OverallSignificantly reduce time and cost in training and time to market of new application
ProsDo you want to do a specific function and you don't know how? Newired helps you. Do you want to have a "journey" of the application you are using? Newired guides you through menus and functions step by step. Do you want to inform and train your users and customers about the new features available? Newired does it without expensive training sessions. It is completely independent of the application to which it refers, and to which it adapts dynamically. In complex application processes, it helps you to better understand what you are doing, sure that you are always doing the right thing.
ConsBecause of the young age, it may be a bit slow in articulated and complex application flows. On the other hand, new releases that increase performance and functions are frequently available.
Reviewer Source 
Source: Capterra
September 27, 2017
Stella G.
CEO
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 18, 2017

“THE NEW EDUCATION BORDER”

OverallReduct employee education costs and time to market
ProsThe product is very Easy to use and Extremely Adaptable to my Enterprise needs; all technical engineer is able to configure rewired journey without education session.
Reviewer Source 
Source: Capterra
September 18, 2017
Tiago F.
Director
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 14, 2019

“Newired Journeys - Great Onboarding Tools”

OverallNeki IT implemented Newired Journeys on our own application, N-TISS, a communication platform to Healthcare Providers and Health Insurances. The journeys help us to reduce the support tickets on our operation and help on the onboarding of new users because our application has long forms to be fulfilled.
ProsIf you need some tool to help new users to understand each detail of a complex application, Newired Journeys can be helpful! This Onboarding tool is easy to use, you can build as many journeys as you need to show all the functionalities without coding. Besides, it is possible to analyze the activities of each step and improve the journeys to the users. The tool allows training, increase the UX of your applications and if you need some technical support, the company give you all the information you need and the updates solve the bugs that existed.
ConsThe only adversity is possible to see on Newired Journeys is the price. Newired Journeys is only On-Premise application to Onboarding users, and this feature makes the tool a little expensive compared the other in the market. Be an On-Premises tool has the advantage to allow to use on applications that need to be on a private server.
Reviewer Source 
Source: Capterra
March 14, 2019
Riccardo L.
Customer Manager
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 4, 2019

“The software i would like to work with”

ProsIt helps user getting their task, simplifying their processes giving guided an contextual tips
ConsThe biggest problem about Nrewired to me is related to its customization: i would like to feel more mine what I'm producing
Reviewer Source 
Source: Capterra
November 4, 2019
Pallavi K.
Deliverymanager
Health, Wellness and Fitness, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 7, 2019

“Great product”

ProsI like the ease of using this software as well as the friendly UI
ConsNothing negative about it. Full marks to the software
Reviewer Source 
Source: Capterra
November 7, 2019
Felipe d.
Front-end Developer
Hospitality, 11-50 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 7, 2019

“An efficient end customer product”

Prosusability, facility, efficiency, support
ConsDifficult access for small or Brazilian companies to fund the product
Reviewer Source 
Source: Capterra
November 7, 2019