--- title: "CustomerGauge Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CustomerGauge Software - reviews, pricing plans, popular comparisons to other Dashboard products and more." source_url: "https://www.capterra.com/p/163253/CustomerGauge/" page_type: "product" language: "en" --- # CustomerGauge Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CustomerGauge ## What is CustomerGauge? The CustomerGauge Account Experience (AX) platform enables B2B companies to monitor account engagement, collect feedback through surveys, segment real-time results, and map feedback to changes in revenue & customer metrics (e.g. NPS). Through native integrations, CustomerGauge users can monitor engagement trends across a variety of activities including how often key stakeholders answer customer surveys, submit support tickets, open marketing emails, attend business reviews, and so much more. ## What is CustomerGauge used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CustomerGauge?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://customergauge.com&name=CustomerGauge) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CustomerGauge 4.8 (11) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11) Ease Of Use 4.6 (2,967) Value For Money 4.5 (10) Value For Money 4.6 (2,226) Customer Service 4.9 (10) Customer Service 4.7 (2,352) ## CustomerGauge alternatives [4.6 (6,089)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (909)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting price $12000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about CustomerGauge Overview ### Which roles and teams benefit most from CustomerGauge? CustomerGauge is most used by customer service leaders, operations executives, quality managers, and customer engagement or marketing analysts who need to track customer feedback and improve retention. Leadership teams use it to monitor account health, while service and quality teams act on insights to refine processes, resolve issues, and strengthen customer experience programs. Answer based on 11 reviews Overview ### What company size and specific industries is CustomerGauge built for? CustomerGauge is designed for B2B companies of varying sizes that want to use customer feedback and behavior data to improve retention, reduce costs, and grow revenue. It is especially suited to organizations focused on account management, upsells, cross-sells, and referrals rather than a specific industry. Features and Usability ### What are the key features of CustomerGauge? CustomerGauge includes CRM integration, customer profiles, and account management for organizing customer data. It also offers review request, feedback management, survey/poll management, and multi-channel data collection for capturing responses. Analytics features include health score, predictive analytics, sentiment analysis, churn management, and dashboards for tracking account activity and risk. Integrations ### Which third-party tools and platforms does CustomerGauge integrate with? CustomerGauge integrates with 10 third-party tools, including CRM, support, and business systems such as Salesforce Sales Cloud, HubSpot CRM, Pipedrive, SugarCRM, Zendesk Suite, Freshdesk, NetSuite, Oracle CPQ, Close, Autotask PSA, and Keap. Getting Started and Support ### What training and onboarding options does CustomerGauge offer? CustomerGauge offers in-person training, live online sessions, webinars, and videos to help teams get started. In-person training supports direct guidance, live online sessions allow remote instruction, webinars provide scheduled group learning, and videos offer self-paced viewing for product reference and setup. Getting Started and Support ### What customer support options does CustomerGauge offer? CustomerGauge provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available here, support experience cannot be assessed from user sentiment, so the listed channels are the only confirmed details. ## Features AI summary Based on 5,156 Dashboard reviews Capterra reviewers highlight these as the features buyers value most when choosing dashboard software: - **Dashboard Creation** (**49%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**51%**) - **Multiple Data Sources** (**55%**) CustomerGauge includes **Dashboard Creation** and **Reporting/Analytics**, giving teams the ability to build visual dashboards and track performance through clear, data-driven insights. However, it does not offer **Multiple Data Sources**. Its support for **Dashboard Creation** and **Reporting/Analytics** helps businesses monitor key metrics, spot trends faster, and make more informed decisions. Account Alerts Informs of any account changes and notifications Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Churn Management Identify customers at risk of migration and activate strategies to retain them Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction CustomerGauge 30 features ### All Features - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Health Score: Calculate a company, client account or person's health via a scoring system - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Review Request: Allows businesses to request reviews from their customers - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Win/Loss Analysis: Analyze lost and won opportunities --- Get Advice We can help you find the software with the features you need. Features 4.6 (11) 4.6 Based on 11 reviews ## Pricing Value for money 4.5 (10) ### Starting price Free trial not available Value for money 4.5 (10) 4.5 Based on 10 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 11 reviews Filter by rating 5(9) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JS Jerome S. Quality Manager Renewables & Environment ### "Customer focus a race to win" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2020 Valuable Pros Ease of use, deployment, auto result reports, alerts, closed loop tool, dashboarding and reports. Cons Limited closed loop tool functionality becasue only one is opened per survey. We have 5 primary drivers assigned to 5 functional areas of servcie. Each has a dedicated owner(team) supporting the follow up on each. It would be great if a "closed loop tool widget" was opened for each "primary improvement driver" that the customer selects. That way each team is resposible for closing their indicvidual follow up action item in the closed loop tool. Reasons for choosing CustomerGauge Value and features. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BH Brian H. Chief Operating Officer Telecommunications ### "Customer Gauge" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2020 I have been happy with the support that \[SENSITIVE CONTENT HIDDEN\] had provided us in the last year and look forward to working with \[SENSITIVE CONTENT HIDDEN\] as we move forward Pros I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship Cons I do believe that building campaigns if a bit complex at first. after you get sometime with it and more experience i expect it to become easier Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Amanda S. Director, Service Technology Financial Services ### "Great service & tech" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2020 We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model! Pros Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results & followup process in one location. Cons I find some of the reports & dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports & dashboards you've already configured so you don't have to start from scratch. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We had vetted out CG 2 years ago and really liked the product as well as the training academy which ultimately is what drives the value behind NPS. It was outside our budget at the time and went with a cheaper product. CG reached out again and we were able to negotiate pricing that worked. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PC Philip C. Sr. Global Lead Customer Service Consumer Goods ### "Great solution for a fast VoC implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 8, 2020 The CustomerGauge team was very helpful and knowledgeable; they provided their expertise but took the time to understand and adapt to our particular situation instead of pushing their standard implementation. They helped us go live very quickly. Pros Relatively simple to use and set up, great functionalities compared to other Customer Survey suppliers Cons Text analytics features, like for other survey suppliers, are not straightforward and require a significant resource investment to have it work properly. Alternatives considered [Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GJ Gregory J. Sr Global Lead Customer Service within Out-of-Home Transformation Team Consumer Goods ### "CustomerGauge global roll out" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 31, 2020 Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page ! Pros The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans. Cons Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics & Monetize features. Reasons for choosing CustomerGauge For their flexibility, capability to build a partnership to help us to increase our Customer satisfaction (and not only provide a cheap solution). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KE Kayla E. Director of Quality and Evaluation Health, Wellness and Fitness ### "CustomerGauge in Behavioral Healthcare" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 13, 2020 Pros The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. Cons The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reasons for choosing CustomerGauge We chose CustomerGauge over another product, because of singular focus on NPS, whereas other products had less of a strong focus on NPS despite offering additional features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ME Mike E. VP-Operations Telecommunications ### "CG gives you immediate Customer Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2020 Pros Realtime reporting of customer experience. Cons Struggle with setting up new survey's without assistance from CG. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Renan M. Sr. Marketing Analyst Electrical/Electronic Manufacturing ### "Great tool for corporate NPS programs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2020 Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience. Pros This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge. Cons The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The other tool have not provided us with the necessary features for implementing a concise corporate program for customer feedback. Alternatives considered [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing CustomerGauge Customer support and the main features of CustomerGauge have offset the other tools. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Group Customer Engagement Manager Information Technology and Services ### "Great tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2020 CustomerGauge has given us great support in the journey we are on, and helped us developing our programme Pros It's quite simple to use, as it is easy to introduce new users. Great reports Cons I cannot think about anything, Anything we may not have liked in the past, has been included in new product updates Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 10, 2020 Thank you so much for your review! We are happy to see you are pleased with our relationship and will do everything we can to keep it that way :) GD Gregory D. Analyst Telecommunications ### "Great product and even better people" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2020 They are an exceptional company that works with their customers to continually make a better product. From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about. Pros I love the firefighting aspect. It allows us to look at customer reviews that need followup and establish KPIs around that followup. Cons The widgets and reporting are a bit clunky and take some getting used to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 16, 2020 Hi Gregory, Thank you for your review. We really appreciate it! I've passed your feedback about the reporting to our Product team to connect with you and understand more. Many thanks, The CustomerGauge Team [View all Reviews](https://www.capterra.com/p/163253/CustomerGauge/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.