# CustomerGauge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CustomerGauge the right Dashboard solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163253/CustomerGauge/reviews --- CustomerGauge 4.8 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CustomerGauge Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Renan M. Sr. Marketing Analyst Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great tool for corporate NPS programs" August 7, 2020 5.0 Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience. Pros This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge. Cons The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers. Alternatives considered [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[Alchemer](https://www.capterra.com/p/72549/Alchemer/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing CustomerGauge Customer support and the main features of CustomerGauge have offset the other tools. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The other tool have not provided us with the necessary features for implementing a concise corporate program for customer feedback. Review Source KE Kayla E. Director of Quality and Evaluation Health, Wellness and Fitness Used the software for: 1-2 years ### "CustomerGauge in Behavioral Healthcare" August 13, 2020 5.0 Pros The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. Cons The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing CustomerGauge We chose CustomerGauge over another product, because of singular focus on NPS, whereas other products had less of a strong focus on NPS despite offering additional features. Review Source GJ Grégory J. Sr Global Lead Customer Service within Out-of-Home Transformation Team Consumer Goods Used the software for: 6-12 months ### "CustomerGauge global roll out" August 31, 2020 4.0 Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page ! Pros The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans. Cons Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics & Monetize features. Reason for choosing CustomerGauge For their flexibility, capability to build a partnership to help us to increase our Customer satisfaction (and not only provide a cheap solution). Review Source AS Amanda S. Director, Service Technology Financial Services Used the software for: Less than 6 months ### "Great service & tech" September 11, 2020 5.0 We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model! Pros Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results & followup process in one location. Cons I find some of the reports & dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports & dashboards you've already configured so you don't have to start from scratch. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We had vetted out CG 2 years ago and really liked the product as well as the training academy which ultimately is what drives the value behind NPS. It was outside our budget at the time and went with a cheaper product. CG reached out again and we were able to negotiate pricing that worked. Review Source BH Brian H. Chief Operating Officer Telecommunications Used the software for: 6-12 months ### "Customer Gauge" September 17, 2020 5.0 I have been happy with the support that \[SENSITIVE CONTENT HIDDEN\] had provided us in the last year and look forward to working with \[SENSITIVE CONTENT HIDDEN\] as we move forward Pros I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship Cons I do believe that building campaigns if a bit complex at first. after you get sometime with it and more experience i expect it to become easier Review Source GD Gregory D. Analyst Telecommunications Used the software for: 2+ years ### "Great product and even better people" July 14, 2020 5.0 They are an exceptional company that works with their customers to continually make a better product. From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about. Pros I love the firefighting aspect. It allows us to look at customer reviews that need followup and establish KPIs around that followup. Cons The widgets and reporting are a bit clunky and take some getting used to. Review Source Response from CustomerGauge July 16, 2020 Hi Gregory, Thank you for your review. We really appreciate it! I've passed your feedback about the reporting to our Product team to connect with you and understand more. Many thanks, The CustomerGauge Team VR Verified Reviewer Group Customer Engagement Manager Information Technology and Services Used the software for: 2+ years ### "Great tool" August 7, 2020 5.0 CustomerGauge has given us great support in the journey we are on, and helped us developing our programme Pros It's quite simple to use, as it is easy to introduce new users. Great reports Cons I cannot think about anything, Anything we may not have liked in the past, has been included in new product updates Review Source Response from CustomerGauge August 10, 2020 Thank you so much for your review! We are happy to see you are pleased with our relationship and will do everything we can to keep it that way :) DO Dan O. Managing Director Used the software for: 1-2 years ### "Insightful, Useful NPS Application" November 16, 2017 4.0 Pros CustomerGauge provides a high level metrics of one's NPS score across the dimensions that you choose - albeit a business unit, store or local geography. At a high level, the solution enables you to slice the data to get real insights as to how your business is perceived by its customers. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better. Cons Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed. Review Source JS Jerome S. Quality Manager Renewables & Environment Used the software for: 6-12 months ### "Customer focus a race to win" September 25, 2020 5.0 Valuable Pros Ease of use, deployment, auto result reports, alerts, closed loop tool, dashboarding and reports. Cons Limited closed loop tool functionality becasue only one is opened per survey. We have 5 primary drivers assigned to 5 functional areas of servcie. Each has a dedicated owner(team) supporting the follow up on each. It would be great if a "closed loop tool widget" was opened for each "primary improvement driver" that the customer selects. That way each team is resposible for closing their indicvidual follow up action item in the closed loop tool. Reason for choosing CustomerGauge Value and features. Review Source ME Mike E. VP-Operations Telecommunications Used the software for: 6-12 months ### "CG gives you immediate Customer Feedback" August 10, 2020 5.0 Pros Realtime reporting of customer experience. Cons Struggle with setting up new survey's without assistance from CG. Review Source PC Philip C. Sr. Global Lead Customer Service Consumer Goods Used the software for: Less than 6 months ### "Great solution for a fast VoC implementation" September 8, 2020 5.0 The CustomerGauge team was very helpful and knowledgeable; they provided their expertise but took the time to understand and adapt to our particular situation instead of pushing their standard implementation. They helped us go live very quickly. Pros Relatively simple to use and set up, great functionalities compared to other Customer Survey suppliers Cons Text analytics features, like for other survey suppliers, are not straightforward and require a significant resource investment to have it work properly. Alternatives considered [Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.