Who Uses This Software?

Phone2Action partners with clients ranging from the largest associations and non-profits to corporations in the Fortune 500.


Average Ratings

33 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Phone2Action
  • phone2action.com
  • Founded 2012
  • United States

About Phone2Action

Phone2Action is a comprehensive digital advocacy and communications platform for public affairs and grassroots advocacy. Our software has helped over 11 million advocates make more than 35 million connections with elected officials and other decision-makers, with 25 new connections created every minute.


Phone2Action Features

  • Campaign Analysis
  • Conservative
  • Contact Management
  • Contribution Tracking
  • Demographic Data
  • Donor Targeting
  • Email Marketing
  • Event Calendar
  • Fundraising Management
  • Mapping
  • Non-Partisan
  • Online Payment Processing
  • Progressive
  • Staff Management
  • Volunteer Management
  • Voter Database
  • Advocate Management
  • Campaign Management
  • Customer Advocacy
  • Event Triggered Actions
  • Forms Management
  • Legislation Tracking
  • Petition Management
  • Political Advocacy
  • Rewards Program
  • Social Engagement
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

Phone2Action Reviews Recently Reviewed!


Incredible Product

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We purchased this software for a national advocacy campaign we are running. The tool couldn't be simpler to use. Very intuitive. Easy to set up. Fully functional. Would license this product again in a heartbeat.

Cons: The tool should be improved to allow generation of activity for each campaign by date. I'd like to be able to run a report showing all of the advocates who signed up on a particular date (for example at a trade show) - where they are from, etc. The P2A staff have graciously offered to run these reports for us but it would be better if this was built into the functionality.

Overall: One of the most amazing things about P2A is the customer service. Whoever designed and maintains their process for being responsive to their customers deserves a raise. This is a big plus for us - makes an already easy-to-use tool super easy for our whole team.

It just works

Feb 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've been using Phone2Action for about a 2 years, and have never had a problem. Right out of the box, the platform worked just as well as advertised (if not better). Also, their customer service has been amazing. They are always quick to answer messages and walk me through whatever issue I am having.

Cons: It is relatively bare-bones compared to some of the other platforms out there. That being said, It does everything that it is supposed to do, and it does it well. Also, they have recently launched a few new features, but I have not had a chance to use them since they are not included in the base package, so I cannot speak to those aspects.

Overall: Before using Phone2Action our call to action initiatives were inefficient and untrackable. Now it is easier for our members to participate, and we can track how much engagement there was.

Best Customer Service

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I have always liked about phone2action is the efficient and super rapid costumer service, the chat feature allow us to ask questions, learn new features, and build a relationship with phone2action representatives that helps us confidently launch campaigns or send mass texts through the platform because we know we are using it strategically. The software is also user friendly, you can send a mass text in less than 10 minutes, and build a new petition in about 25-30 minutes. This has helped us stay engaged with our supporters and build list with new allies.

Cons: The cons is the limited templates for petitions. There is only 3 and it would be good to have more choices.

Overall: Overall I would recommend phone2action because they are always on top of it, even on weekends and in doing our communications work it's important to be able to do rapid response and we know we can always count on the p2a team to be able to do digital work to advance our goals in many of our campaigns.

Phone2Action: There When We Need Them, Offering Fantastic Product

Feb 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I love the most is the ease of access. There isn't a steep learning curve and whenever I found myself having questions, the customer service support replied to me within 30 seconds and were always able to solve technical questions about how my organization can best reach our constituents effectively and efficiency.

Cons: If I could change one thing about Phone2Action, I would alter the format of the space for constituents to take an "Action Alert" to best meet the needs of an individual action alert. I think I would appreciate more flexibility, though this isn't an enormous concern.

Overall: It's been awesome! We're able to engage with our constituents in new, creative ways and have seen a significant spike in engagement as a result of this tool.

Ryan's Review

Mar 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the customer support. That's top of mind. In addition, the integration with Facebook lead forms makes running ads seamless and our clients love it. Love the ability to set up multiple campaigns so easily.

Cons: Exporting reports can be a pain in the butt. Sometimes legislator reports take hours to reach me.

Overall: We're connecting so many different kinds of campaigns with their lawmakers so easily. It's such a valuable tool and one of the first things we pitch clients on.

Makes Massive Campaigns Look Personal

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to upload multiple templates for legislator outreach

Cons: The dashboard is slow and doesn't show real time advocate action.

Overall: It is wonderful and their customer service is the best and most personal customer service I have EVER received for any product I work with.

Phone2Action Review

Feb 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is very user friendly. The directions are straight foward and easy to understand. The customer service is incredible. The staff are very responsive and are quick with a solution or answer to my questions.

Cons: There are certain things in the software to which I had access to change For example, I wish i could change the justification of the sub-title in the "take action" box. However, there's no option available for that. Also, there's no option in the "take action" box to to change the name of "cell phone" to just "phone." This has confused some people who have answered our call to action and then thought they HAD to provide a cell phone number and didn't complete the action because they either don't have a cell phone or didn't want to give out their cell number.

Leading Grassroots Engagement Platform

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The functions Phone2Action facilitates are key to any advocacy or grassroots campaign. P2A allows users to customize advocacy campaigns, maintain activist lists and track metrics in real time. Their custom service is exceptional and are extremely helpful in executing our campaigns and reporting on key goals.

Cons: The platform is very comprehensive, therefore, there is a bit of a learning curve to realize where all the features are located.

Overall: Phone2Action allows us to keep in regular communication with our grassroots audience and to activate them on key campaigns. Phone2Action is versatile in allowing us to reach out legislators, federal agencies ect. Overall, Phone2Action has added great value to our operations and have become an essential component to our advocacy.

P2A Review

Mar 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, customer support and product functionality

Cons: More integrations with other platforms and greater amount of control over the account (User management)

Powerful Mobilization Tool

Mar 05, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Phone2Action provides a unique tool designed to maximize acquisition and letter generation campaigns by connecting directly to Facebook lead forms, a service that many of their competitors can't or won't offer. Additionally, P2A provides dynamic, impactful landing pages and action centers to fit any client cause. It is easy to set-up and maintain, and reliable from start to finish.

Cons: Additionally, flexibility to connect an entire Facebook acquisition campaign to a Phone2Action campaign, without having to connect each ad individually would help with scale. Although the benefit to accommodate unique forms for each ad is a plus.

Great tool for advocacy

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, the user interface, and the 24/7 customer service. They are great at answering every question and helping me when I need help navigating the platform.

Cons: The cost is pretty pricey but we are very happy with the product and support so it's worth it.

Phone2Action helps engage more people.

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of signing people up. I speak to a lot of our members across the state and having the ability to have them pull out their smart phone and sign up is extremely beneficial. I also like how simple it is to send an alert to our advocates. When an issue is urgent, the text message option allows us to connect with farmers immediately. In the past, we would have to wait until they checked email in the evening.

Cons: This goes a little against a positive attribute I listed, but to complete registration the sign up requires the user to click on the link within a text message they receive back. I have noticed many people send the initial text to sign up, but don't complete registration because they don't click on the link within the returned text message.

Overall: My overall experience with Phone2Action has been great. I have had to call customer service a few times for some help and they are quick to respond. The service has even created "How to" images for me to use during my speeches to our groups.

Revolutionized our grassroots

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use; it's very intuitive to set up campaigns. And even more so for the user.

Cons: Integration with our email platform was a little tricky.

Overall: The team is fantastic, especially with our events. Customer service is great as well whenever I have a last- second question.

I love P2A!

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: P2A can be daunting at first but after your first campaign, you realize how easy the process can be. I love that P2A is user-friendly and delivers results - fast.

Cons: Recognizing that this would have limited functionality, I wish there was a P2A app to use on the go.

Overall: P2A has not only an incredibly software package but amazing support as well. I never feel like I'm alone in whatever I'm doing.

Great

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Pros: 24/7 customer service

ease of texting

analytics dashboard

Cons: it takes a while for the texting to load

Overall: love the customer service and investment from p2a in getting better for our organization

Phone2Action

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is exactly what we needed for our engagement and the customer service is the best out of any service provider we've ever worked with.

Cons: We would like more robust report tools and data analytics.

Great online advocacy platform

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part is the ease of accessibility when it comes to getting the help you need, when you need it. You not only have a dedicated client success manager, but the chat feature connects you to other helpful staff that can assist you in real time. They also seem to understand how important and time sensitive advocacy campaigns can be!

Cons: There are some parts of the campaign-building that aren't clear, but there is always somebody on deck to help point you in the right direction.

Overall: Exceptional connectivity between the public, civic action and results.

Phone2Action In Action

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What we liked most about the software was the text to action capability followed by the ease by which we could customize action alerts to our various grassroots campaigns.

The software also incorporated very well with our online advertisements and helped us gain more new advocates than with previous software platforms.

Cons: The cost can be a bit high for smaller organizations.

Powerful tools; excellent customer service

Feb 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Immediate customer service on site; powerful and easily customizable tool.

Cons: Not a complete CRM tool, needs to be supplemented or used as addition to other toolset but we knew that going in. No real cons to date.

Overall: We are very pleased with P2A having. used the platform for almost 2 years. Their tools are relatively simple to use and allow the creation of a campaign in minutes. I definitely recommend them as a call/social/email/text action tool.

So Many Compliments From Users

Feb 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Our base supporters are constantly writing to tell us how easy our P2A campaigns are to use. They appreciate being able to engage in a way that is easy and quick!

Cons: There are a few functionalities I wish the software had that aren't currently included, including allowing the user to choose from different email templates to use.

Overall: It's super easy to use and the customer service is amazing!

Great advocacy tool

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By far the most useful feature is the integration to Facebook Lead Forms. Being able to quickly capture data using Facebook has allows us to send thousands of letters.

Cons: The setup process of a new campaign can be clunky. The UX of navigating between dashboards, different campaigns, and different targets is easy once you've done it once, but the first time can be a challenge.

Phone2Action review

Jan 31, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Allows you to take multiple types of actions (call, email, tweet) in one fell swoop.

Cons: Given that profiles are delineated by phone number, it doesn't work well for industries where brick and mortar locations are hosting your action-takers, because multiple advocates may be using the same phone line... and thus not tracked as discrete individuals.

Powerful Advocacy Tool

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to set up a campaign and track your advocates.

Cons: I do not have any cons. The platform has been updated to resolve any issues I may have had in the past.

Complicated software, great customer service!

Mar 05, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Phone2Action is state-of-the-art, highly complex -- but friendly, personable customer service has gotten us through every time!

Cons: It IS complicated, but that's a cost of its unbelievable functionality

Overall: Fantastic. I've recommended it to two of my clients, and would do so again. It is the best digital grassroots mobilization tool I've seen.

Phone2Action is GREAT!

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the Phone2Action software is how easy it is to use. The system is so user-friendly, there is a dialogue chat-box where you can ask questions to Phone2Action staff and get an immediate response. The software also allows you to collect a lot of data regarding your advocates and your campaigns.

Cons: I truly enjoy the software and cannot think of anything I dislike at the moment.

Overall: Our overall experience has been great, we have been able to connect our membership with their elected officials. We have been able to have an impact on issues that are most important to our company and membership.

Continuing to Impress

Feb 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease with which I can get a campaign online has helped me create a variety of advocacy actions from an airport terminal before a flight so that the campaign is in full motion by the time I've landed.

Cons: The lack of email outreach was a hindrance in the past but this has been solved with that new functionality.

Overall: LGBTQ equality is a complex and ever changing field which can easily burnout its advocates. P2A has helped me grow the world's largest grassroots campaign in my area of expertise and I'm grateful for its support.

Awesome!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and looks great on our website. We've been able to do a lot more with this to engage constituents than with our previous software (for example, we can ask constituents to submit comments to the federal register). Customer support is amazing.

Cons: It doesn't integrate perfectly with Salesforce. We have some issues sorting lists for example, but customer support did help us create an effective work around.

Great tool!

Feb 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This tool as been a huge help in reaching out to our sitters to get them to take action. It's also makes it easy to monitor action and target our audience with the right message.

Cons: This tool is very useful and it fits the needs that we use it for. No complaints at this time.

Love It!

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it is so easy to use! The buildout for a campaign is smooth and user friendly. Our advocates have said nothing but good things about the platform!

Cons: I have no cons about the platform. There isn't anything that I would change about it.

Review

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customizable features, the ability to get things done quickly, and ease for participants..

Cons: Text editing and spacing could be easier.

Overall: I love it! Perfect for what we need. We never knew how many people were contacting their legislator, now we do!

Clear platform and very responsive help chat works to mobilize teams to achieve results.

Jul 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Clear and straightforward design, and the help "chat" feature cannot be beat -- it is wonderful to be able for me, or anyone on my team, to reach out at any time to a live Phone2Action representative for responsive, friendly answers to questions or quick how-to tutorials.

Cons: The built-in training demos are a bit simple and generic, which makes the live chat help feature a key resource. More ways to cluster campaigns (besides current/past) would be helpful, especially for larger organizations with many initiatives underway at once.

Phone2Action Review

Mar 05, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and has a lot of different integrations

Cons: Some of the steps to set up are tedious

Mar 29, 2019
5/5
Overall